Children Travellers

  1. Child passengers aged between 2 and 12 must be accompanied by an adult (over 18 years old and legally competent) when travelling by air. Each adult passenger may accompany:

  2. 1. Children under 5 years old (excluding the day of their 5th birthday): Each adult passenger over 18 years old and legally competent may carry a maximum of three children, or a maximum of two children and one infant, or a maximum of one disabled child. Children must purchase tickets in the same class of service as the accompanying adults.

    　　

    2. Children between the ages of 5 (including the day of their 5th birthday) and 12 (excluding the day of their 12th birthday): Each adult passenger over 18 years old and legally competent can accompany a maximum of one child and cannot bring any other children or infants. When an adult passenger over 18 years old and legally competent brings a non-disabled child passenger aged between 5 and 12, there is no limit to the number of tickets that can be purchased for the minor. Children must purchase tickets in the same class of service as the accompanying adults.

    　　

    3．If the number of children exceeds the specified limit, they or any unaccompanied children may apply for the unaccompanied service provided they meet the transport conditions of HNA.

  1. 1.The term “Unaccompanied Children” refers to minors who are between the ages of 5 (inclusive) and 12 (exclusive) and are not accompanied by an adult who is at least 18 years old and legally competent.
    Domestic unaccompanied children's ticket prices are purchased at 50% of the regular fare applicable to adults on the same flight, exempt from the Civil Aviation Development Fund, and enjoy the policy of halving fuel surcharges.
    International and regional unaccompanied minors should purchase tickets at applicable ticket prices for adults, and the corresponding ticket use terms will apply. In addition, a companion service fee of CNY500 per capita per segment will be charged. If the relevant service is not used, the service fee can be fully refunded.


  2. 2.For the following situations Unaccompanied Child Services cannot be provided:

  3. a. Sick and disabled children under 12 years old(excluding the 12-year-old birthday on the Gregorian calendar) travel alone;　　

    b. Passengers who are at least 5 years old (including the day of the 5th birthday on the Gregorian calendar) but under 12 years old(excluding the day of the 12th birthday on the Gregorian calendar) on domestic and international cross-flight flights fly alone;　　

    c. Passengers who issue tickets at non-Hainan Airlines Holding Co., Ltd. or ticket offices not authorized by Hainan Airlines Holding Co., Ltd.;　　

    d. For Hainan Airlines connecting flights (except for connecting flights on the same plane) or connecting flights between Hainan Airlines and other airlines;　　

    e. Hainan Airlines is a code-share flight operated by the market.

    　　

    1. 3.Unaccompanied Child Service

    2. We will provide each child with a "Little Traveller" folder, to make sure all their travel documents and boarding passes can easily be kept in order and secure.

    3. Hainan Airlines will have a specially trained representative to assist and accompany child , during check-in, going through security and customs clearance and going to the boarding gate.This person will also look after the child and their travel documents and wait with child until they board the aircraft.

    4. After boarding, the representative will hand over the unaccompanied child and their travel documents to an appointed crew member who will be responsible for the child during the flight and ensure your child has a pleasant journey.

    5. If the flight is delayed, Hainan Airlines will appoint a staff member to take care of your child and arrange for accommodation, transportation and food when necessary. We will also contact you to inform you of the delay. If the flight is cancelled, we will contact you and bring your child back to the departure airport safely.

    6. We will ensure your child is taken good care of throughout the entire journey. After arriving at the destination, our staff will accompany the child through customs and help collect the luggage. After confirming the identity of the designated parent/guardian, we will hand over the child into their care.

  1. 1. Booking of the UM service for domestic routes

    You can purchase an UM ticket through Hainan Airlines' official website (www.hnair.com), your mobile device, or any ticketing office directly affiliated to Hainan Airlines, or by calling Hainan Airlines' 24-hour ticketing service hotline 95339 (Successful ticket purchase means successful service booking).

  2. 2. Booking of the UM service for international and regional routes

    You can file a purchase application at least 24 hours before the scheduled time of departure (STD) of the flight through any ticketing office directly affiliated to Hainan Airlines or by calling the Hainan Airlines' 24-hour ticketing service hotline.The charging standard is follows: An UM service fee of RMB 500 per person per segment will be charged. If the service is not used, the service fee can be fully refunded.

  3. 3. Precautions for UM service booking

    (1) For the sake of children's safety, the number of UM tickets available for sale on each flight is limited, so you're advised to purchase a ticket in advance.

    (2) To ensure the successful boarding of your child, please arrive at the airport two hours before the STD of the flight, and take your child to the manual service counter of the Hainan Airlines flight to handle procedures. The send-off person should not leave the airport until the flight has departed.

    (3) Your child should hold valid identity and travel documents, etc., including his/her passport (or identity card or household register), ticket, UM service order, etc."Special Passenger Service Request Form (Type B)"(Click here to view it)

    (4) For any international or regional flight, a purchase application should be filed at least 24 hours before the STD of the flight, and provisional onsite applications are not accepted.

Hainan Airlines' overseas website currently does not offer unaccompanied children tickets. If you require such service, please contact your nearest Hainan Airlines ticket offices or our service hotline. We apologize for any inconvenience this may cause.