Unaccompanied Child Service
1.Definition: “Unaccompanied Child” is a child who is at least 5 years old but under 12 years old and is not accompanied by an adult who is at least 18 years old with full civil capacity.
2.For the following situations Unaccompanied Child Services cannot be provided:
a. Sick and disabled children under 12 years old(excluding the 12-year-old birthday on the Gregorian calendar) travel alone;
b. Passengers who are at least 5 years old (including the day of the 5th birthday on the Gregorian calendar) but under 12 years old(excluding the day of the 12th birthday on the Gregorian calendar) on domestic and international cross-flight flights fly alone;
c. Passengers who issue tickets at non-Hainan Airlines Holding Co., Ltd. or ticket offices not authorized by Hainan Airlines Holding Co., Ltd.;
d. For Hainan Airlines connecting flights (except for connecting flights on the same plane) or connecting flights between Hainan Airlines and other airlines;
e. Hainan Airlines is a code-share flight operated by the market.
3. Unaccompanied child tickets are limited, please make sure you purchase your ticket and reserve your seat at ticket offices operated or authorized by Hainan Airlines, and apply for this service upon booking by filling in the Service Application Form for Unaccompanied child. (Note: Tickets for unaccompanied minors are currently not available for booking or purchase at Hainan Airlines website. We apologize for any inconvenience it may cause).
4. Your child needs to hold a valid ID, travel document, etc., including passport (or ID card, household registration book), air ticket, unaccompanied children service ticket and other document.
We will provide each child with a "Little Traveller" folder, to make sure all their travel documents and boarding passes can easily be kept in order and secure.
Hainan Airlines will have a specially trained representative to assist and accompany child , during check-in, going through security and customs clearance and going to the boarding gate.This person will also look after the child and their travel documents and wait with child until they board the aircraft.
After boarding, the representative will hand over the unaccompanied child and their travel documents to an appointed crew member who will be responsible for the child during the flight and ensure your child has a pleasant journey.
If the flight is delayed, Hainan Airlines will appoint a staff member to take care of your child and arrange for accommodation, transportation and food when necessary. We will also contact you to inform you of the delay. If the flight is cancelled, we will contact you and bring your child back to the departure airport safely.
We will ensure your child is taken good care of throughout the entire journey. After arriving at the destination, our staff will accompany the child through customs and help collect the luggage. After confirming the identity of the designated parent/guardian, we will hand over the child into their care.
Hainan Airlines' overseas website currently does not offer unaccompanied children tickets. If you require such service, please contact your nearest Hainan Airlines ticket offices or our service hotline. We apologize for any inconvenience this may cause.