Contact Us
Support for passengers with disabilities
- If you would like to request assistance for passengers with disabilities, please call us at 888-688-8813- 3 (Toll-free, 24 hours within the US).
- For customers with hearing or speech impairment, please call 711 and request the operator to contact us at the above toll free number.
Offices in the United States
| Offices | Contact Number | Working Hour |
|
U.S Region |
Reservation Hotline: 888-688-8813 |
7*24H |
- * If you need to contact us during our non-office hours, please call our 24-hour service hotline: +86-898-95339. You could also contact us by email if it is not urgent and we will reply to your email soon.
China Headquarters
| Offices and working hours | Contact numbers | E-mails | Address |
|
Hainan (Headquarters) |
+86-898-95339 (International rates apply) Ticketing, enquiries & website issues. |
Ticketing issues, complaints and feedback for the official website(www.hainanairlines.com). |
Haikou City, Hainan Province, P.R. China HNA PLAZA, No.7 Guoxing Road Hainan Airlines Co., Ltd. Postcode: 570206 |
|
Fortune Wings Club 08:30-22:00 (GMT+8) |
Member service hotline: +86-898-95339-4-4 (International rates apply) |
ffp@hnair.com |
2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province |
|
Cargo Enquiry Tracking: |
HNA Cargo Customer Service Hotline: Suggestions on domestic business consultation and service complaints: European line business consultation: American Line Business Consulting: Working hours: 24-hour duty telephone of HNA Cargo: |
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Feedback and complaints
| Scope | Contact Number | Contact Us | Address |
|
For all other services |
24-hour hotline |
Haikou City, Hainan Province, P.R. China HNA PLAZA, No.7 Guoxing Road Hainan Airlines Co., Ltd. Postcode: 570203 |