If you would like to inquire about selected discounts, ticket prices, or luggage information from various regions, please call the 24-hour inquiry service hotline.
24-hour booking service hotline (domestic):95339
24-hour booking service hotline (overseas):(+86)95339 or (+86-898)95339（International rates apply）
Domestic and international customer service hotlines,Please click here to read.
Kind reminder:Passengers with hearing/language impairments can click on the online customer service entrance at the right end of the homepage to contact us.
If you have any opinions or suggestions on the services provided by Hainan Airlines recently, please feel free to contact us.
24-hour hotline for service opinions, suggestions, and complaints：(+86)95339 or (+86-898)95339(International rates apply)
E-mails：customer.care@hnair.com
Service quality supervision：（86-898）66709315(International rates apply)
Working hours：8:30-12:00 a.m. and 13:30-17:30 p.m. on working days
If you encounter any flight adjustment, delay, etc., you can contact the original ticketing place to handle involuntary refund.
Pleaseclick hereto log in for an online self-service change.
If you need other assistance, please follow the official WeChat account of Hainan Airlines, and enter "Customer Service for Irregular Flights" to access manual customer service, or call the customer service hotline of Hainan Airlines 95339-1-2 (domestic), (+86) 95339-2-2, or (+86-898) 95339-2-2 (international) for service.
Online ticketing service hotline: 95339-1-5 (domestic), (+86) 95339-2-1 or (+86-898) 95339-2-1 (international)
Domestic ticketing service time of the website: 24 hours
International ticketing service time on the website: 24 hours
If you would like to inquire about freight related information, please contact HNA Cargo.
Website：http://www.hnacargo.com
Contact numbers（8:30-17:30 weekdays）
International Hotline：（86-898）65368172 (International rates apply)
Domestic hotline：（86-898）66110982 (International rates apply)
Service complaint suggestions：（86-898）65363782 (International rates apply)
Website：https://www.hainanairlines.com
Postcode：570203
Address：Comprehensive Office Building No.21,Hainan Airlines Haikou Meilan Base, No.9, Meilan Airport Road, Meilan District, Haikou City, Hainan Province
Contact numbers：+86-898-69965999(International rates apply)
Working hours：8:30-12:30 a.m. and 13:30-17:30 p.m. on working days
Fax：（86-898）65802996
E-mails：presidentmailbox@hnair.com