Contact Us

Support for passengers with disabilities



  1. If you would like to request assistance for passengers with disabilities, please call us at 888-688-8813- 3 (Toll-free, 24 hours within the US).




  2. For customers with hearing or speech impairment, please call 711 and request the operator to contact us at the above toll free number.


Offices in the United States


Offices Contact Number Working Hour

U.S Region

Reservation Hotline:

888-688-8813


Monday-Sunday

7*24H



  1.  * If you need to contact us during our non-office hours, please call our 24-hour service hotline: +86-898-95339. You could also contact us by email if it is not urgent and we will reply to your email soon.

China Headquarters


Offices and working hours Contact numbers E-mails Address


Hainan (Headquarters)

+86-898-95339 (International rates apply)

Ticketing, enquiries & website issues.



webetservice@hnair.com

Ticketing issues, complaints and feedback for the official website(www.hainanairlines.com).

Haikou City, Hainan Province, P.R. China

HNA PLAZA, No.7 Guoxing Road

Hainan Airlines Co., Ltd.

Postcode: 570206

Fortune Wings Club

08:30-22:00 (GMT+8) 

Member service hotline:

+86-898-95339-4-4 (International rates apply)

ffp@hnair.com

2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province


Cargo


Enquiry Tracking:
https://www.hnacargo.com

HNA Cargo Customer Service Hotline:

Suggestions on domestic business consultation and service complaints:
+86-898-66110982 (International rates apply);

European line business consultation:
+86-898-65368172 (International rates apply);

American Line Business Consulting:
+86-898-65363782 (International rates apply)

Working hours:
8:30-12:00 a.m. and 13:30-18:00 p.m. on working days.

24-hour duty telephone of HNA Cargo:
+86-186-8996-3619 (International rates apply)


Hainan Airlines Branch Offices in Chinese Mainland


Feedback and complaints


Scope Contact Number Contact Us Address

For all other services
Mon. to Fri.: 08:30 – 11:30 13:30 – 17:30 (CST) Closed on Saturday, Sunday or Public Holidays.


+86-898-95339 (International rates apply)

24-hour hotline
Feedback Email:
customer.care@hnair.com


Complaints/Feedback

Haikou City, Hainan Province, P.R. China

HNA PLAZA, No.7 Guoxing Road

Hainan Airlines Co., Ltd.

Postcode: 570203