As for general queries, please call +86-898-95339 (International rates apply) or email our team.
In light of health concerns globally, our staff are work from home. We strongly advise our customer to avoid visiting physical offices at the momen



Contact Us

Support for passengers with disabilities



  1. If you would like to request assistance for passengers with disabilities, please call us at 1-888-688-8813- 3 (Toll-free, 24 hours within the US).




  2. For customers with hearing or speech impairment, please call 711 and request the operator to contact us at the above toll free number.


Offices in the United States


Offices Contact Number E-mail Working Hour

 

U.S Region

Reservation Hotline:

1-888-688-8813


 

Ticketing Enquiry: 

usaservice@hnair.com

Agency Service: 

usahelpdesk@hnair.com

Reservation Hotline:
Monday-Sunday

7*24H



  1.  * If you need to contact us during our non-office hours, please call our 24-hour service hotline: +86-898-95339. You could also contact us by email if it is not urgent and we will reply to your email soon.
  2. **Cargo Corporation please click here for details.

China Headquarters


Offices and working hours Contact numbers E-mails Address


Hainan (Headquarters)

+86-898-95339 (International rates apply)

Ticketing, enquiries & website issues.



webetservice@hnair.com

Ticketing issues, complaints and feedback for the official website(www.hainanairlines.com).

Haikou City, Hainan Province, P.R. China

HNA PLAZA, No.7 Guoxing Road

Hainan Airlines Co., Ltd.

Postcode: 570206

Fortune Wings Club

08:30-22:00 (GMT+8) 

Member service hotline:

+86-898-950717 (International rates apply)

ffp@hnair.com

2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province


Cargo

Reservation:

+86-10-5617 0030 (International rates apply)

Enquiry Tracking:

+86-10-5617 0030 (International rates apply)

enquiry
https://www.hnacargo.com/Portal2/Index.aspx

No. 3 Huoyun North Road Shunyi District, Beijing

Hainan Airlines Cargo in the Hainan Airlines Base

Hainan Airlines Branch Offices in Chinese Mainland


Feedback and complaints


Scope Contact Number Contact Us Address

For all other services Mon. to Fri.: 08:30 – 11:30 13:30 – 17:30 (CST) Closed on Saturday, Sunday or Public Holidays.


+86-898-95339 (International rates apply)

24-hour hotline
Feedback Email:
customer.care@hnair.com


Complaints/Feedback
Satisfaction Survey

Haikou City, Hainan Province, P.R. China

HNA PLAZA, No.7 Guoxing Road

Hainan Airlines Co., Ltd.

Postcode: 570203