お子様のお客様

お子様だけでのご旅行サービス

1. An unaccompanied child refers to a child who is at least 5 years old (inclusive) but less than 12 years old (exclusive), and is not accompanied by an adult who is at least 18 years old and capable of civil conduct.
2. Scope of air transportation not applicable to unaccompanied child service:
a. Sick and disabled children under the age of 12 (excluding the 12-year-old birthday on the Gregorian calendar) travel alone;
　　
b. Passengers who are at least 5 years old (including the day of the 5th birthday on the Gregorian calendar) but under the age of 12 (excluding the day of the 12th birthday on the Gregorian calendar) on domestic and international cross-flight flights fly alone;
　　
c. Passengers who issue tickets at non-Hainan Airlines Holding Co., Ltd. or ticket offices not authorized by Hainan Airlines Holding Co., Ltd.;
　　
d. For Hainan Airlines connecting flights (except for connecting flights on the same plane) or connecting flights between Hainan Airlines and other airlines;
　　
e. Hainan Airlines is a code-share flight operated by the market.
3. As our Unaccompanied child Service is limited, please make sure you purchase your ticket and reserve your seat at ticket offices operated or authorized by Hainan Airlines, and apply for this service upon booking by filling in the Service Application Form for Unaccompanied child. (Note: Tickets for unaccompanied minors are currently not available for booking or purchase at Hainan Airlines website. We apologize for any inconvenience it may cause).
4. On regional and international routes, there are no child discounts for unaccompanied children. Unaccompanied children ticket reservations are charged at the adult sales price.
5. Your child needs to hold a valid ID, travel document, etc., including passport (or ID card, household registration book), air ticket, unaccompanied children service ticket and other document.
6.For international and China Hong Kong, China Macao and China Taiwan routes departing from Beijing, please take your child to the ticket counter 58-59 on the 2nd floor of Beijing T2 Terminal for unaccompanied service handover with the staff; if you need to accompany your child to check in together For the procedure, please bring your passport with you.
7.Due to special needs, we can also provide unaccompanied services for children 12 years old (including the 12th birthday on the Gregorian calendar) to 15 years old (including the 15th birthday on the Gregorian calendar). This service for children 12 years old (including the 12th birthday on the Gregorian calendar) to 15 years old (including the 15th birthday on the Gregorian calendar) is only available on international and regional flights and requires a certain fee, which is charged at 50 Euro/500 RMB/75 CAD/70 USD or other equivalent currencies per person per segment.
Tips: In view of the current international and domestic COVID-19 situation, Hainan Airlines has suspended Unaccompanied Children Services on international inbound and outbound flights, domestic Urumqi inbound and Kashgar inbound flights. Hainan Airlines will also suspend the acceptance of applications for Unaccompanied Children Services for domestic flights in areas with medium to high risks in any city of origin, stopover, and destination from 0:00 on August 8 GMT+8. For passengers who have issued tickets and successfully applied for it, We will continue to serve you. Sorry for the inconvenience brought to you.

当社のサービス

1. 旅行証書や搭乗券などすべての書類を保管するのに便利な、「旅のおともバッグ」という壁掛け書類入れをお子様にお配りしております。
2. 専任のスタッフがお子様のチェックイン、税関、セキュリティチェックおよびお荷物のお預けなどの手続きをサポートいたします。待機中の同伴から一連の証書の保管までサポートいたします。
3. 搭乗後、空港のスタッフが関連資料および「付き添いなしのお子様」を直接、機内の客室乗務員にお預けいたします。客室乗務員がお子様の楽しい空の旅のお供をいたします。
4. フライトが遅延した場合、専任のスタッフがお子様のお世話と宿泊の手配を行うと同時にお客様にご連絡いたします。フライトがキャンセルとなった場合、すぐにお客様にご連絡の上、お子様を出発地までお送りいたします。
5. 客室内では、常に客室乗務員がお子様をサポートいたします。航空便が目的地に到着した後、グランドサービスの担当者がお子様を出迎え、お出迎えの方を確認次第、速やかに引き継ぎいたします。