国際及び香港・マカオ・台湾空港乗換手続き

Toronto Pearson International Airport

A.For passengers whose baggage is checked through to Beijing:

1.Other Canadian Cities — Toronto — Beijing：

（1）For passengers who hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto→ Proceed directly to the Hainan Airlines boarding gate without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Have your passport information confirmed at the Hainan Airlines boarding gate (you may ask the attendant about the status of your checked baggage) → Board plane.

（2）For passengers who do not hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto → Proceed to the arrivals area via the domestic arrivals hall (do not collect check-in baggage) → Proceed to departures and go to the Hainan Airlines counter to check-in → Clear security -> Proceed to the boarding gate (you may inquire about the status of your baggage) → Board plane

2.For passengers whose luggage is checked through to Toronto：

Arrive in Toronto→ Proceed to the domestic arrivals area and retrieve baggage → Proceed to the Hainan Airlines counter on the departures level to check in and check baggage → Go through airport security → Proceed to boarding gate → Board plane

B.US — Toronto — Beijing

Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane

C.Beijing — Toronto — Other Canadian Cities

1.For passengers whose luggage is checked through to the final destination：

Arrive in Toronto → Clear immigration → Proceed to baggage claim and collect baggage → Clear customs with checked and carry-on baggage → Go to check-in counter to drop off checked baggage and collect boarding pass → Proceed to departures → Clear security → Proceed to boarding gate → Board plane

2.For passengers whose luggage is checked through to Toronto：

Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane

D.Beijing — Toronto — US

Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear US customs/immigration → Clear security → Proceed to boarding gate → Board plane

Minimum Connecting Time

Vancouver International Airport

A Other cities in Canada—Vancouver—Shenzhen

1.Transfer with checked-through baggage to Shenzhen :(It is recommended to contact the airline beforehand to verify your eligibility for direct baggage check-in to Shenzhen.)

Passengers arrive in Vancouver → Proceed from the domestic terminal to the international terminal (without collecting baggage in the domestic arrival hall) → Proceed to the boarding gate → Check in at the HNA counter (can inquire about the condition of through-checked baggage) → Board the plane

2.Transfer with checked-through baggage to Vancouver

Passengers arrive in Vancouver → Proceed to the domestic arrival hall to collect luggage → Proceed from the domestic terminal to the international terminal → Check in at the HNA counter on the departure level and drop off luggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane

B Other countries—Vancouver—Shenzhen

1.Transfer with checked-through baggage to Shenzhen:(It is recommended to contact the airline beforehand to verify your eligibility for direct baggage check-in to Shenzhen.)

Passengers arrive in Vancouver → Proceed to the international transfer area in the quarantine zone (without going through immigration procedures or collecting baggage) → Pass through the airport security check → Proceed to the boarding gate → Check in and inquire about the condition of through-checked baggage → Board the plane

2.Transfer with checked-through baggage to Vancouver

Passengers arrive in Vancouver → Go through immigration procedures → Proceed to baggage claim hall → Pass through customs with checked and carry-on baggage → Check in at the HNA counter on the departure level and drop off luggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane

C Shenzhen—Vancouver—Other cities in Canada

Baggage cannot be checked in through to the final destination

Passengers arrive in Vancouver → Go through immigration procedures → Proceed to baggage claim hall → Pass through customs with checked and carry-on baggage → Check in at the domestic airline transfer desk in the arrival hall → Pass through the airport security check → Proceed to the boarding gate → Board the plane

D Shenzhen–Vancouver–Other countries

Baggage cannot be checked in through to other countries

Passengers arrive in Vancouver → Go through immigration procedures → Proceed to baggage claim hall → Pass through customs with checked and carry-on baggage → Check in at the counter on the departure level and drop off luggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Mexico City International Airport

A.Other cities in Mexico – Mexico City – Beijing Capital:

1. For passengers whose baggage is checked through to Beijing: (You will need to ask the airline in advance whether your luggage can be checked through）

Arrive in Mexico City (you do not need to collect your baggage) → Proceed to the Hainan Airlines check-in counter on the departures level of Terminal 1 to check in (you may inquire here about the status of your checked baggage) → Clear security and proceed to boarding gate → Board plane.

2.For transfer passengers whose baggage is checked through to Mexico City：

Arrive in Mexico City → Proceed to the arrivals hall to collect baggage → Proceed to the Hainan Airlines check-in counter on the departures level to check in and check your luggage → Clear airport security and complete the immigration authority's exit procedures → Proceed to the boarding gate → Board plane.

B.Other countries – Mexico City – Beijing Capital：

1.For passengers whose baggage is checked through to Beijing Capital: (You will need to ask the airline in advance whether your luggage can be checked through):

Arrive in Mexico City → Complete the immigration authority's entry procedures (you do not need to collect your baggage) → Proceed to the Hainan Airlines check-in counter on the departures level of Terminal 1 to check in (you may inquire here about the status of your checked baggage) → Clear airport security and proceed to the boarding gate → Board plane.

2.For transfer passengers whose baggage is checked through to Mexico City：

Arrive in Mexico City → Complete the immigration authority's entry procedures → Proceed to baggage claim to collect checked baggage → Take all checked bags and carry-on items through customs inspection → Proceed to the Hainan Airlines check-in counter on the departures level of Terminal 1 to check in and check your luggage → Clear airport security and complete the immigration authority's exit procedures → Proceed to the boarding gate → Board plane.

C. Beijing Capital – Mexico City – Other cities in Mexico：

1.For passengers whose baggage is checked through to the final destination (ask the airline in advance whether your luggage can be checked through)

Arrive in Mexico City → Clear immigration → Proceed to baggage claim to collect checked baggage → Take all checked bags and carry-on items through customs → Check baggage for your connecting flight near baggage carousel 13 → Proceed to the counter to complete check-in (you may inquire here about the status of your checked baggage) → Clear security → Proceed to boarding gate → Board plane.

2.For passengers whose baggage is checked through to Mexico City

Arrive in Mexico City -> Complete the immigration authority’s entry procedures -> Proceed to baggage claim to collect checked baggage -> Take all checked bags and carry-on items through customs inspection -> Proceed to the counter to complete check-in -> Clear airport security → Proceed to the boarding gate → Board plane.

D.Beijing Capital – Mexico City – Other countries：

1.For passengers whose baggage cannot be checked through to the other country:

Arrive in Mexico City -> Complete the immigration authority’s entry procedures -> Proceed to baggage claim to collect checked baggage -> Take all checked bags and carry-on items through customs inspection -> Proceed to the counter to complete check-in -> Clear airport security → Proceed to the boarding gate → Board plane.

2.For transfer passengers whose baggage is checked through to Mexico City：

Arrive in Mexico City -> Complete the immigration authority’s entry procedures -> Proceed to baggage claim to collect checked baggage -> Take all checked bags and carry-on items through customs inspection -> Proceed to the counter to complete check-in -> Clear airport security → Proceed to the boarding gate → Board plane.

Minimum Connecting Time

Tijuana International Airport

A. Other cities in Mexico – Tijuana – Beijing Capital

Transit with baggage check-in to Tijuana:

Arriving at the Tijuana airport → claiming the baggage at the domestic arrival hall → walking to the departure hall of the terminal (only one terminal at the Tijuana airport) → handling the exit procedure with the immigration office → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter → passing the airport security check and going to the boarding gate → boarding

B. Other countries – Tijuana – Beijing Capital

Transit with baggage check-in to Tijuana:

Arriving at the Tijuana airport → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the checked and carry-on baggage → walking to the departure hall of the terminal (only one terminal at the Tijuana airport) → handling the exit procedure with the immigration office → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter → passing the airport security check and going to the boarding gate → boarding

C. Beijing Capital – Tijuana – other cities in Mexico

1. Impossible to check in the baggage to the final destination directly

2. Checking in the baggage to Tijuana

Arriving at the Tijuana airport → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the checked and carry-on baggage → walking to the departure hall of the terminal (only one terminal at the Tijuana airport) → handling the check-in procedure at the counter → passing the airport security check → going to the boarding gate → boarding

D. Beijing Capital – Tijuana – other countries

1. Impossible to check in the baggage to other countries directly

2. Checking in the baggage to Tijuana

Arriving at the Tijuana airport → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the checked and carry-on baggage → walking to the departure hall of the terminal (only one terminal at the Tijuana airport) → handling the exit procedure with the immigration office → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter → passing the airport security check and going to the boarding gate → boarding

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Madrid Barajas Airport

A. Another country / city – Madrid – a city within the territory of China

Landing in Madrid → going to Terminal T1 by following the airport transfer sign → checking in (if necessary) → passing a security check (if necessary) → arriving at T1 → going to the boarding gate of Hainan Airlines by following the information on the airport screen → showing your passport / boarding pass / baggage tag to the boarding gate staff → key reminder [changing to a boarding pass of Hainan Airlines] and also confirming the transferred baggage → waiting in the waiting area → boarding.

Note: If the final destination of the baggage on the carry-on baggage tag is Madrid, be sure to claim the checked baggage at the current terminal after landing in Madrid [entering Spain] and then handle the check-in procedure again at T1. If you’re unable to enter Spain, the checked baggage will be interrupted and the transfer airline cannot pick it up for you. In this case, please contact the airline of the originating airport for handling.

B. A city within the territory of China – Madrid – a non-Schengen country / city

Apply for a boarding pass to the final destination at the originating airport, and check in your baggage to the final destination. After arriving in Madrid, handle the security check procedure again at the corresponding terminal by following the airport transfer sign, and stay in the international zone throughout the process. Transfer route:

Landing in Madrid → walking to T1 [or] going to the INFO counter in the border inspection hall of T1 by following the airport transfer sign, and going to T4S via a transfer bus → handling the security check procedure again → waiting in the waiting area (checking your baggage with the boarding gate staff) → boarding.

Note: In case of boarding with a boarding pass, your baggage can only be checked to Madrid. After arriving in Madrid, walk to the INFO counter in the border inspection hall of T1 by following the airport transfer sign, and have the boarding pass for the connecting segment printed to complete the transfer process. However, in this case, your checked baggage (if any) will be interrupted in Madrid. If your baggage is not claimed after you arrive in the final destination, it should be put on record at the destination airport and disposed of by the airline of the connecting segment. A disclaimer should be signed at the check-in counter of the originating airport.

C. A city within the territory of China – Madrid – a Schengen country / city

Apply for a boarding pass to the final destination at the originating airport, and check in your baggage to the final destination. Transfer route:

Landing in Madrid → following the sign in the transfer terminal of the airport → entering Spain → going to Terminal T2/T3/T4 → handling the security check procedure again → waiting in the waiting area (checking your baggage with the boarding gate staff) → boarding.

D. Transport between terminals

(1) Terminals T1/T2/T3 are interconnected internally, and you can walk through them freely. Alternatively, you can take a free airport shuttle bus on the departure floor out of the terminal after entering Spain. Click here to view the schematic diagram.

(2) Mutual transfer between T1 and T4: Take a free airport shuttle bus on the departure floor out of the terminal after entering Spain, which will take about 20 minutes.

(3) Mutual transfer between T1 and T4S (international zone): Wait for a bus after showing your ticket for the connecting segment at the transfer INFO counters of T1 and T4S without entry.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Dublin Airport

The T1 terminal of Dublin Airport has no transit facilities, and all passengers are required to pass immigration checks and hold valid entry documents to Ireland.

Due to customs requirements, regardless of whether the luggage is direct or not, all checked baggage passengers must collect it by themselves and then go to the check-in counter of the next airline to handle the check-in procedures for the next flight.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Brussels International Airport

A. Transit process at the Brussels Airport, Beijing Capital/Shanghai Pudong/Shenzen Airport - Brussels - other Schengen cities / other countries

1. For the transit route with no final destination indicated in the checked baggage tag, and only the transit route to Brussels is shown:

Passengers get off the plane → Walk straight to the end where the immigration checkpoint locates → Pick up the checked baggage at the baggage carousel → Proceed with customs check → Go out and then into the second floor of the arrival level, where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Look for the connecting flight check-in counter for the following leg of the journey on the large screen, and then proceed to re-check baggage and obtain a boarding pass → On the departure level, proceed to the gate of Area A. Please be aware that Area A can be reached by turning left when passengers are facing the apron after passing through the security checkpoint

2. For the transit route that in addition to the transit route to Brussels, there is the final destination shown in the baggage tag:

Passengers get off the plane → Walk straight to the immigration checkpoint where they should turn right to find a railing and a sign for Transit Area A → Accept security check → Proceed with customs check → Follow the sign to enter Area A → Check the display (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of Transit Area A → Obtain the boarding pass for the connection section of the trip, and present the baggage tag to confirm the transit baggage → Board the plane

B. Transit process at the Brussels Airport, Beijing Capital/Shanghai Pudong/Shenzen Airport - Brussels - other non-Schengen cities / other countries

1. For the transit route with no final destination indicated in the checked baggage tag, and only the transit route to Brussels is shown.

Please request combined baggage transportation to the final destination at the point of departure, otherwise we cannot guarantee the shipping of the baggage of passengers without a Schengen visa to the final destination.

For passengers with a Schengen visa:

Passengers get off the plane → Walk straight to the end where the immigration checkpoint locates → Pick up the checked baggage at the baggage carousel → Proceed with customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Look for the connecting flight check-in counter for the following leg of the journey on the large screen, and then proceed to re-check baggage and obtain a boarding pass → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint

2. For the transit route that in addition to the transit route to Brussels, there is the final destination shown in the baggage tag:

Passengers get off the plane → Walk straight to the immigration checkpoint where they should turn right to find a railing and a sign for Transit Area B → Accept security check → Turn left and go upstairs to Area B, where they will see the entrance of duty-free store on the left → Check the display (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of Transit Area B → Obtain the boarding pass for the connection section of the trip, and present the baggage tag to confirm the transit baggage → Board the plane

C. Transit process at the Brussels Airport, Other Schengen cities (by taking the flight of other airlines) - Brussels - Beijing Capital/Shanghai Pudong/Shenzen Airport

1. For the transit route with no subsequent transit route to China indicated in the checked baggage tag, and only the transit route to Brussels is shown:

Passengers get off the plane → Pick up the checked baggage at the baggage carousel → Accept customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Check the large screen for information → Proceed to the Hainan Airlines' service counter to re-check baggage and obtain a boarding pass. → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint

For the transit route that in addition to the transit route to Brussels, there is the transit route to Beijing Capital/Shanghai Pudong/Shenzen Airport shown in the baggage tag:

Passengers get off the plane → Proceed to Area B on the third floor by following the signs → Go through a lengthy, floor-to-ceiling glass passage at the end to border control in Area B → Follow the instructions on the screen to the gate of the Hainan Airlines flight in Area B → Obtain the boarding pass for the flight from Brussels-Beijing at the gate, present and confirm transit baggage → Board the flight

D. Transit Process at the Brussels airport, Other Schengen Cities - Brussels - Beijing Capital/Shanghai Pudong/Shenzen Airport

1. For the transit route with no subsequent transit route to China indicated in the baggage tag, and only the transit route to Brussels is shown:

Please request combined baggage transportation to the final destination at an external point, otherwise we cannot guarantee the shipping of the baggage of passengers without a Schengen visa to the final destination.

For passengers with a Schengen visa:

Passengers get off the plane → Proceed with the immigration check → Pick up the checked baggage at the baggage carousel → Accept customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Check the large screen for information → Proceed to the Hainan Airlines' service counter to re-check baggage and obtain a boarding pass. → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint

2. For the transit route that in addition to the transit route to Brussels, there is the transit route to Beijing Capital/Shanghai Pudong/Shenzen Airport shown in the baggage tag:

Passengers get off the plane → Walk straight to the immigration checkpoint and turn right to find a railing and a sign for Transit Area B → Proceed with security check → Turn left and go upstairs to Area B where passengers will see the entrance of duty-free store on the left → Check the display for information (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of the Hainan Airlines flight at the Transit Area B → Gain the boarding pass for the connection section of the trip and present the baggage tag to confirm the transit baggage → Board the plane

Minimum Connecting Time

Airport	Hainan Airlines Designated Terminal	Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights
Brussels	Terminal B	70 minutes (VY-HU：110minutes，SN-HU：60minutes)

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Václav Havel Airport Prague

A. Any transfer route where the baggage tag indicates travelling to Prague only without the final destination airport:

Passenger disembarking → immigration inspection → claiming the checked baggage → customs inspection → viewing the flight screen at the airport (T1 for flights with destinations out of the Schengen zone, T2 for flights with destinations within the Schengen zone) → check-in counter of the airline of the connecting segment → getting a boarding pass and checking in the baggage → security check → boarding.

B. Any transfer route where the baggage tag indicates both travelling to Prague and the final destination airport:

1. Beijing Capital International Airport – Prague – another country (a non-Schengen country): passenger disembarking → viewing the flight screen at the airport and contacting the transfer counter → getting a boarding pass and confirming the transfer baggage → security check → boarding.

2. Beijing Capital International Airport – Prague – another country (a Schengen country): passenger disembarking → viewing the flight screen at the airport and contacting the transfer counter → getting a boarding pass and confirming the transfer baggage → going to T2 via the transfer passage (flights of Hainan Airlines land at T1) for immigration inspection → security check → boarding.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Vienna International Airport

Domestic departure (Shenzhen/Chengdu – Vienna – another country/region):

A. Any transfer route where the baggage tag indicates travelling to Vienna only without the final destination airport:

Passenger disembarking → immigration inspection → claiming the checked baggage → sampling inspection by the customs (required for declaration) → viewing the flight screen at the airport to verify the check-in counter of the next segment → getting a boarding pass and checking in the baggage → security check → immigration inspection (required in case of traveling to the non-Schengen zone) → boarding.

B. Any transfer route where the baggage tag indicates both travelling to Vienna and the final destination airport:

1. Shenzhen/Chengdu – Vienna – another Schengen country:
Passenger disembarking → immigration inspection → viewing the flight screen at the airport to verify the boarding gate of the next segment (going to the boarding gate directly without leaving the airport) → security check → getting a boarding pass (if necessary) and confirming the transferred baggage at the boarding gate of the airline of the next segment → boarding.

2. Shenzhen/Chengdu – Vienna – another non-Schengen country:
Passenger disembarking → going to the transfer waiting area (Area D or G) → viewing the flight screen at the airport to verify the boarding gate of the next segment → security check → getting a boarding pass (if necessary) and confirming the transferred baggage at the boarding gate of the airline of the next segment → boarding.

Overseas departure (another country/region – Vienna – Shenzhen/Chengdu):

A. Any transfer route where the baggage tag indicates travelling to Vienna only without the final destination airport:

Passenger disembarking → immigration inspection (required for a flight originating from the non-Schengen zone) → claiming the checked baggage → sampling inspection by the customs (required for declaration) → viewing the flight screen at the airport to verify the check-in counter of Hainan Airlines → getting a boarding pass and checking in the baggage at the check-in counter of Hainan Airlines → security check → immigration inspection → boarding.

B. Any transfer route where the baggage tag indicates both travelling to Vienna and the final destination airport:

1. Another Schengen country – Vienna – Shenzhen/Chengdu:
Passenger disembarking → viewing the flight screen at the airport to verify the check-in counter of Hainan Airlines → security check → immigration inspection → getting a boarding pass (if necessary) and confirming the transferred baggage at the check-in counter of Hainan Airlines → boarding.

2. Another non-Schengen country – Vienna – Shenzhen/Chengdu:
Passenger disembarking → going to the transfer waiting area (Area D or G) → viewing the flight screen at the airport to verify the boarding gate of Hainan Airlines → security check → getting a boarding pass (if necessary) and confirming the transferred baggage at the boarding gate of Hainan Airlines → boarding.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Budapest Airport

A. Shenzhen – Budapest – Schengen/non-Schengen countries in Europe

1. Baggage on connecting flights can be checked directly to the final destination.

(1) Passengers heading for Schengen countries:

Arriving in Budapest without claiming the checked baggage → handling the entry procedure with the immigration office → walking from Terminal T2B to Terminal T2A, and checking in at the counter → passing the airport security check → going to the boarding gate → boarding

(2) Passengers heading for non-Schengen countries:

Arriving in Budapest without checking in baggage in advance → passing through the international transit security check passage → returning directly to the waiting area of Terminal T2B for non-Schengen countries → walking to the boarding gate → boarding

2. Transit without baggage on connecting flights checked to Budapest:

Baggage should be claimed and checked in again.

(1) Passengers heading for Schengen countries from Terminal T2A:

Arriving in Budapest → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the baggage → walking from Terminal T2B to Terminal T2A, and checking in at the counter → passing the airport security check → going to the boarding gate → boarding

(2) Passengers heading for non-Schengen countries from Terminal T2B:

Arriving in Budapest → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the baggage → checking in at the T2B counter → passing the airport security check → handling the exit procedure with the immigration office → going to the boarding gate → boarding

B. Schengen countries – Budapest – Shenzhen

1. For non-connecting flights, baggage cannot be checked directly to the final destination, but should be claimed and checked in again upon arrival in Budapest.

Arriving in Budapest → claiming the checked baggage at the baggage hall → passing through the customs carrying the baggage → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter on the departure floor → passing through the airport security check and handling the exit procedure with the immigration office → going to the boarding gate → boarding

2. Baggage on connecting flights can be checked directly to the final destination.

Arriving in Budapest without claiming the checked baggage → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter on the departure floor → passing through the airport security check and handling the exit procedure with the immigration office → going to the boarding gate → boarding

C. Non-Schengen countries – Budapest – Shenzhen

1. Baggage for non-connecting tickets cannot be checked directly to the final destination, but should be claimed and checked in again upon arrival in Budapest.

Arriving in Budapest → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the baggage → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter on the departure floor → passing through the airport security check and handling the exit procedure with the immigration office → going to the boarding gate → boarding

2. Baggage on connecting flights can be checked directly to the final destination:

Arriving in Budapest without claiming the checked baggage → passing through the international transit security check passage → returning directly to the waiting area of Terminal T2B for non-Schengen countries → walking to the boarding gate → boarding

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Belgrade Airport

A. Other Cities/Countries/Regions-Belgrade-Beijing

Follow the airport signs to access the transit channel → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.

B. Beijing-Belgrade-Other Cities/Countries/Regions, For Passengers with Subsequent Transfer Flight from Beijing

1. Beijing-Belgrade-other cities: check-in boarding pass for Belgrade, check-in baggage for Belgrade, passengers need to pick up baggage after arrival in Belgrade for customs inspection.

Follow the airport signs to go through passport inspection → pick up baggage in the baggage arrival area and go through customs inspection → follow the airport information to reach the terminal to check in for the subsequent flight → obtain the boarding pass and check in the baggage → go through the security check, passport inspection, and then board the plane.

2. Beijing-Belgrade-other countries/regions: The departure time of the passengers' subsequent flight should be within 24 hours after arrival in Belgrade. Check-in boarding pass for Belgrade and check-in baggage to destination.

Follow the airport signs to access the transit channel → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.

3. If non-Chinese passengers transit without a visa (TWOV) in Belgrade, the departure time of the subsequent flight should be within 24 hours after arrival in Belgrade. Passengers need to confirm whether they meet the visa requirements of the final destination before departing.

Confirm with the staff of the departure station in advance whether to meet the requirements of the final destination → follow the airport signs to access the transit channel after arrival in Belgrade → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Cairo International Airport

A. Shenzhen - Cairo - Cities in Egypt/Outside Egypt

1. Baggage is checked in through to the final destination:

Transfer to T2/T3: Upon landing at T3, proceed to the transfer counter in the transfer lounge according to the transfer guidance → complete transfer procedures → go through airport security → go to the check-in counter/boarding gate for the next connecting flight → get boarding pass/provide baggage receipt → board the flight.

Transfer to T1: Upon landing at T3, proceed to the transfer counter according to the transfer guidance → take the shuttle to T1 → go through airport security → go to the check-in counter/boarding gate for the next connecting flight → get boarding pass/provide baggage receipt → board the flight.

2. Baggage is checked to Cairo:

Upon landing, complete entry formalities with the Immigration Department (passengers with a transit visa need to contact the airport staff for assistance with baggage transfer) according to the guidance → proceed to the arrival hall and pick up the checked baggage → go through customs with check-in and carry-on baggage → proceed to the designated terminal/check-in counter for the connecting flight to check-in → go through the airport security → go to the boarding gate → board the flight.

B. Cities Outside/Inside Egypt - Cairo - Shenzhen

1. Baggage is checked in through to the final destination:

Landing at T1: Upon landing at T1, take the shuttle to the T3 transit counter according to the transfer guidance → go through airport security → go to the Hainan Airlines check-in counter or departure gate → get the boarding pass/provide the baggage receipt → board the flight.

Landing at T2/T3: Upon landing, proceed to the T3 transit counter according to the transfer guidance → go through airport security → go to the Hainan Airlines check-in counter or departure gate → get the boarding pass/provide the baggage receipt → board the flight.

2. Baggage from Cities inside Egypt is checked to Cairo:

Upon landing, proceed to the arrival hall to pick up baggage → proceed to the Hainan Airlines check-in counter in T3 → go through airport security → go to the boarding gate → board the flight.

3. Baggage from Cities outside Egypt is checked to Cairo:

Upon landing, complete entry formalities with the Immigration Department (passengers with a transit visa need to contact the airport staff for assistance with baggage transfer) according to the guidance → proceed to the arrival hall and pick up the checked baggage → go through customs with check-in and carry-on baggage → proceed to the Hainan Airlines check-in counter in T3 for necessary procedures → go through airport security → go to the boarding gate → board the flight.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Tel Aviv Ben Gurion Airport

Warm tips：Please be advised that Israel is presently in a state of war, and the situation is fluid. As a result, transit procedures are subject to change in response to the evolving situation. For the most accurate and up-to-date information, we recommend consulting the on-site transfer arrangements at the local airport.To ensure your smooth travel, please have information about the local airport before traveling.

A. Transit Process for Shenzhen - Tel Aviv - Other Cities in Israel, and Other Cities in Israel - Tel Aviv - Shenzhen:

Passengers will receive boarding passes for Tel Aviv, and their baggage will be checked through to Tel Aviv. Upon arrival in Tel Aviv, passengers are required to proceed through immigration and claim their checked baggage. After clearing customs, passengers are advised to proceed to the departure hall for security check and inquiries, then proceed to the designated airline counter for their connecting flight to complete check-in and baggage check-in procedures.

B. Transit Process for Shenzhen - Tel Aviv - Other Countries/Regions, Other Countries/Regions - Tel Aviv - Shenzhen:

1) TWOV passengers

① For passengers traveling on HNA international flights and connecting international flights operated by other carriers (currently HNA has interline agreements with LY), transit exclusively confined to Terminal 3 (T3) exclusively, and any transit between T3 to T1 is not permitted. Passengers intending to arrive at or depart from Terminal 1 must possess a valid visa for entry.

② The Minimum Connection Time (MCT) for international-to-international flights is 3 hours, with a maximum connection time of 24 hours. Transit exceeding 24 hours requires a valid entry visa.

③ If enabled by the check-in system at the departure airport, passengers are allowed to obtain boarding passes for both flights and have their luggage checked through to the destination airport.

④ Upon disembarking, transit passengers are advised to proceed to the transit counter following the instructions. The counter is located along the exiting route towards Passport Control. Be aware of the slope and do not descend. At the top right side of the slope, a yellow TRANSIT sign indicates the location. Passengers can undergo security check for their connecting flight at this counter. After completing security check, passengers with boarding passes for the connecting flight can proceed to the duty-free area and the boarding gate for the connecting flight. Passengers without boarding passes for the connecting flight are advised to use the self-service counters or approach staff at the transfer counter in the transit area to obtain their boarding passes.

2) If passengers are eligible for lawful entry into Israel and have sufficient connecting time, they may independently proceed to clear immigration, claim their baggage, and complete security check, inquiries, check-in, and baggage check-in for the connecting flight.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Abu Dhabi Zayed International Airport

A. Haikou - Abu Dhabi - Other Cities:

For passengers departing from Haikou, boarding passes and baggage receipts will only be issued to Abu Dhabi. Upon arrival in Abu Dhabi, passengers are required to claim their baggage for customs inspection, and then proceed to the airline check-in counter of the connecting flight for check-in procedures.

B. Other Cities - Abu Dhabi - Haikou:

At the departure airport, passengers obtain their boarding passes and check their baggage through to Abu Dhabi. Upon arrival in Abu Dhabi, passengers are required to claim their baggage and proceed to check in for their connecting flight.

C. Abu Dhabi - Haikou - Other Cities in China/Other Countries or Regions:

Passengers will receive boarding passes for Haikou, and their baggage will be checked through to Haikou. Upon arrival in Haikou, passengers are required to claim their baggage and undergo customs, immigration, and quarantine inspections before entry.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Moscow International Airport

A. The transit process at Moscow airport for “Beijing Capital/Haikou Meilan -- Moscow -- Other countries” itineraries:
*If the baggage can be checked directly to the final destination:

Get off the plane → Follow the “TRANSFER” sign → Show ticket to airport staff → Handle check in formalities, Confirm baggage will be sent to the destination → Go through security check → Go to the boarding gate and wait for boarding.

B. The transit process at Moscow airport for “Beijing Capital/Haikou Meilan -- Moscow -- Other Russian cities” itineraries:

*If the baggage can be checked to Moscow:

Get off the plane → Go through Immigration formalities (including completing immigration / departure card / declaration forms, going through customs and border check etc.) → Pick up checked baggage → Go to Terminal B to handle check-in formalities at the counter of the airline for the connecting flight → Go through security procedures → Go to the boarding gate and wait for boarding.

C. The transit process at Moscow airport for “Other countries (besides Russia) -- Moscow – Beijing Capital/Haikou Meilan” itineraries:

*If the baggage can be checked directly to the final destination:

Get off the plane → Follow the "TRANSFER" sign → Show ticket to airport staff → Handle check in formalities and confirm baggage will be sent to the destination → Go through security check → Go to the boarding gate and wait for boarding.

D. The transit process at Moscow airport for “Other Russian cities -- Moscow – Beijing Capital/Haikou Meilan” itineraries:

*If the baggage can be checked to Moscow:

Get off the plane → Pick up checked baggage → Go to Terminal C check in counters to handle check-in and luggage formalities → Go through Border check and through security procedures → Go to the boarding gate and wait for boarding.

E. The transit process at Moscow airport for “Beijing Capital/Haikou Meilan-- Moscow -- Belarus” itineraries:

*If the baggage can be checked to Moscow:

Get off the plane → Go through border inspection (required to sign the entry cards) → Pick up checked baggage → Go through customs inspection (fill out the declaration form if needed) → Go to Terminal C check-in counter to handle check-in formalities → Go through security check → Go to the boarding gate and wait for boarding.

F. The transit process at Moscow airport for “Belarus -- Moscow – Beijing Capital/Haikou Meilan” itineraries:

*If the baggage can be checked to Moscow:

Get off the plane → Pick up checked luggage → Proceed to Terminal C check in counters for check-in and luggage formalities → Go through border check , Go through security procedures →Go to the boarding gate and wait for boarding.

Minimum Connecting Time

St. Petersburg International Airport

A. Transit process at St. Petersburg airport for the trip of Beijing -- St. Petersburg -- Other cities in Russia:

Your bags can only be checked to St. Petersburg, you must: Get off the plane → Go through immigration → Claim baggage → Customs clearance →Check the flight display panel→ Check-in at counter of the airline of the connecting flight on the third floor→ Obtain boarding pass and check baggage → Security Check → Boarding.

B. Transit process at St. Petersburg airport for the trip of Beijing -- St. Petersburg -- Other countries than Russia:

Your bags can be checked to your final destination. You must: Get off the plane → Check-in at the transit counter → Your bags will be checked to your final destination→Wait at gate → Boarding.

Minimum Connecting Time

Khabarovsk Airport

Khabarovsk does not permit transit without a visa. Passengers arriving in Khabarovsk for connecting flights to other countries must possess a valid Russian visa to enter the country and continue their journey.

A. Harbin-Khabarovsk-Other cities in Russia

Passengers are kindly reminded to exchange their boarding passes for Khabarovsk - check their baggage through to Khabarovsk. Upon arrival, passengers are required to collect their baggage, undergo customs inspection, and then proceed to the check-in counters of the corresponding airline in the terminal to check in for their connecting flights.

B. Harbin-Khabarovsk-Belarus (To enter Russia, passengers must possess a valid Russian visa.)

Passengers are kindly reminded to exchange their boarding passes for Khabarovsk - check their baggage through to Khabarovsk-Upon arrival in Khabarovsk, Russia-passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.

C. Other cities in Russia-Khabarovsk-Harbin

Upon arrival in Khabarovsk, Russia, passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.

D. Other countries-Khabarovsk-Harbin (To enter Russia, passengers must possess a valid Russian visa.)

Upon arrival in Khabarovsk, Russia, passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.

E. Belarus-Khabarovsk-Harbin (To exit Russia, passengers must possess a valid Russian visa.)

Upon arrival in Khabarovsk, Russia, passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.

Minimum Connecting Time

Vladivostok International Airport

A. Another country/another city in Russia – Vladivostok – Beijing

If the passenger's boarding pass and checked baggage are for Vladivostok at the time of departure, he/she should claim his/her baggage and handle the check-in procedure again at the time of arrival.

B. Vladivostok – Beijing – another city in China/another country/region

If the passenger's boarding pass and checked baggage are for Beijing only at the time of departure, he/she should claim his/her baggage himself/herself, and pass through customs, frontier and immigration inspections before entry upon arrival in Beijing.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Hong Kong International Airport

Friendly Reminder: Please note that the transit process may be subject to temporary changes. For up-to-date information, please refer to the on-site transit arrangements at the local airport. To guarantee a seamless travel experience, we recommend acquainting yourself with the details pertaining to the local airport or the initial point of entry prior to your journey.

A Other cities in China/Other countries - Hong Kong (China) - Haikou

For passengers transferring in Hong Kong and holding tickets with connecting flight, upon arrival in Hong Kong, are required to claim their baggage and proceed to check in for connecting flights.

B Hong Kong (China) - Haikou - Domestic cities in China

For passengers transferring in Haikou to take domestic flights of Hainan Airlines, are required to claim their baggage and check in baggage again.

C Hong Kong (China) - Haikou - Other countries/regions

(1) For passengers who transfer in Hong Kong with connecting flights departing there, will have their boarding passes and baggage checked to Haikou. Upon arrival in Haikou, passengers are required to claim their baggage and undergo customs, immigration, and quarantine inspections before entry.

(2) According to the visa-free policy for 59 countries of Hainan Province, travellers from these 59 countries can enjoy the visa-free policy with direct flights to Hainan when departing from or transferring in Hong Kong or other countries (regions). Visa-free travellers can stay in Hainan for up to 30 days, and when they plan to travel to other areas of China from Hainan, they need to apply for a visa. The information about the visa-free policy is for reference only. Please refer to the latest policy and on-site arrangements.

Minimum Connecting Time

Chinese Taipei Airport

Friendly Reminder: Passengers travelling to Taipei for transit on a flight departing from the Chinese mainland are required to possess an Exit & Entry Permit to Taiwan Area or entry visa to Taipei. Please note that the transit process may be subject to temporary changes. For up-to-date information, please refer to the on-site transit arrangements at the local airport. To guarantee a seamless travel experience, we recommend acquainting yourself with the details pertaining to the local airport or the initial point of entry prior to your journey.

A. Guangzhou/Beijing Capital–Taipei–Other Cities in Taiwan

Baggage is checked to Taipei Taoyuan Airport：

1. Passengers are required to possess an Exit & Entry Permit or an Entry Visa for Taipei. Visa-free countries are exempt from this requirement.

2. After getting off the plane, passengers are required to go through a series of procedures including quarantine, certificate inspection, baggage claim, and customs inspection. For those who are transferring to Taipei Songshan Airport by MRT, buses, or taxis, they need to complete the check-in process by themselves. The whole process usually takes around one hour.：

B. Guangzhou/Beijing Capital-Taipei-Other Countries or Regions

1. Baggage is checked to Taipei Taoyuan Airport：

After getting off the plane, passengers are required to go through a series of procedures including quarantine, certificate inspection, baggage claim, and customs inspection→Please proceed to the check-in counters located in the T2/F3 or T1 Departure Hall for your next flight segment. Complete the check-in and baggage formalities, go through security, check your identification, and board the aircraft.

2. Your baggage will be checked through to your final destination without the need for entry. (Please ensure that you transfer within the restricted area of the terminal):

Upon arrival, please proceed to quarantine. Then, check-in at the transit counter of the carrier for your next flight segment. Undergo security check in the transit area and board the connecting flight.

3、our baggage will be checked through to your final destination without the need for entry. (If you possess an Entry Permit or Visa, you may enter Taipei):

Passengers are required to undergo disembarkation, quarantine, and document verification, as well as a custom security check prior to proceeding to the T2/F3 or T1 Departure Hall to exchange boarding passes at the airline counter for their next flight segment. After completing the security check and document verification, passengers may proceed to board the plane.

C. Other cities in Taiwan-Taipei-Guangzhou/Beijing capital

Baggage is checked to Taipei Songshan Airport:

Upon arrival at Taipei Songshan Airport, passengers should retrieve their baggage and proceed to transfer to Taoyuan Airport via MRT, bus, or taxi. The journey takes approximately one hour. After arriving at Taoyuan Airport, passengers should proceed to the Hainan Airlines check-in counters at T2 to check-in their boarding passes and baggage. After completing the process, passengers should proceed to the security check and document verification prior to boarding the flight.

D. Other countries or regions-Taipei-Guangzhou/Beijing capital

1. Baggage is directly checked through to destinations within the Chinese Mainland (connecting tickets are required)

Upon disembarking, passengers are required to proceed to the quarantine area and then to the HNA transfer counter (represented by China Airlines, located at the D side) in T2 to obtain their boarding passes. Prior to proceeding to the security check and boarding the plane, passengers must present the baggage receipt from the airport of departure to the service staff.

2. Baggage is checked to Taipei Taoyuan Airport

Passengers must possess a valid entry permit or visa. Visa-free countries are exempt from this requirement.

After getting off the plane, passengers are required to go through a series of procedures including quarantine, certificate inspection, baggage claim, and customs inspection→Please proceed to the check-in counters located in the T2 (3F) terminal.Complete the check-in and baggage formalities, go through security, check your identification, and board the aircraft.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Tokyo Narita Airport

Connecting between international flights and domestic flights at Tokyo Narita Airport：

Please click here to view the English website for information on international flights to domestic flights at Narita Airport.

Tips: For information on buses between terminals, please click here for reference.

Minimum Connecting Time

Tokyo Haneda International Airport

A. Transit between international flights at Tokyo Haneda International Airport

After disembarking from the arrival flight, go to the security checkpoint for international flight transit at the arrival hall on Floor 2 → go to the security checkpoint on Floor 2 for a securitycheck → check in at the transit service desk → handle the boarding procedure for transit flights at the international flight transit counter on Floor 2, and then go to Floor 3 (departurefloor) → pass through the duty-free shop area on Floor 3 and go to the boarding gate for the transit flight.

B. Transit from an international flight to a domestic flight at Tokyo Haneda International Airport

Handle the entry procedure upon arrival from an international route → claim your baggage at the arrival hall, and after passing the customs check, transfer to the terminal for domestic routes → transfer to the terminal for domestic routes

You can also click here to view specific transit information for reference.

C. Free bus

Specific airport traffic routes for reference,please click here to view.

Minimum Connecting Time

Note: The minimum transfer time between Tokyo Narita Airport and Tokyo Haneda Airport is 240 minutes (for reference only).

Sapporo New Chitose Airport

Sapporo New Chitose Airport traffic information, please click here to view.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Bangkok Suvarnabhumi International Airport

A. HNA international flights to Bangkok for transfer to other Countries' international flights

Upon arrival at Bangkok International Airport, please confirm the airline for your next flight and follow the transfer signs to the quarantine zone. Please ensure to check in at the airline transfer counter during check-in hours for connecting flights.

The transfer process consists of arrival, quarantine security check (located near transfer counters in various areas, please follow signs to identify), obtaining boarding pass at the quarantine area transfer counter, transferring to the departure gate, and boarding the flight.

Please note that this process is exclusively applicable to mutual transfers between carriers that have the capability to offer direct baggage service with HNA. For other carriers, passengers will need to enter the country with the appropriate visa, claim the checked baggage, go through customs, and proceed to the check-in counters of the carrier in the next section on the 4th floor of the departure hall for check-in and baggage drop-off.

B. HNA international flights from Bangkok to domestic flights of other Countries

Upon arrival at Bangkok International Airport, please proceed through immigration and collect your baggage via customs. Then, make your way to the 4th floor departure lounge using either the escalator or straight staircase. Finally, check-in at the airline counter for your next flight.

Arrival – Pass Through Immigration – Collect Your Baggage – Pass Through Customs – Arrive at the 4th Floor Check-In Lobby – Follow the Signs to the Airline Counter – Check In – Pass Through Security – Proceed to the Boarding Gate – Board the Plane

C. Domestic flights from other Countries to Bangkok for HNA international flights

Upon arrival at Bangkok International Airport, please proceed to the domestic arrival baggage carousel to claim your baggage. Then, take the escalators or straight staircases to the 4th floor departure lounge. Finally, arrive at the HNA check-in counter for check-in and baggage drop-off.

Arrival – Claim Your Baggage – Proceed to the 4th Floor Check-In Hall – Follow the Signs to the Airline Counter – Check In – Pass Through Security – Pass Through Immigration – Proceed to the Boarding Gate – Board the Plane

Minimum Connecting Time

Phuket International Airport

A. Other Thailand Cities–Phuket–Beijing Capital

1. Baggage is checked directly to Beijing Capital for transit: If you purchase a combined ticket for transit on HNA flights via Phuket, it is advisable to contact the airline in advance to confirm your eligibility for direct check-in of your baggage to Guangzhou Baiyun.

Upon arrival in Phuket, passengers should proceed to the international lounge from the domestic lounge. They will need to collect their baggage from the domestic arrival hall prior to proceeding to the Hainan Airlines check-in counters located in the departure hall. Here, they can complete the check-in process, including any necessary arrangements for checked baggage. After completing check-in, passengers should proceed through airport security and immigration procedures prior to heading to the boarding gate for their flight.

2.Baggage is checked to Phuket for transit:

Upon arrival in Phuket, passengers should proceed to the domestic arrival hall to collect their luggage. Then, they should make their way to the international lounge and head to the Hainan Airlines check-in counter located in the departure hall to check in and drop off their luggage→passengers should proceed through airport security and immigration procedures prior to heading to the boarding gate for their flight.

B. Other Countis–Phuket–Beijing Capital

1. Baggage is checked directly to Beijing Capital for transit: If you purchase a combined ticket for transit on HNA flights via Phuket, it is advisable to contact the airline in advance to confirm your eligibility for direct check-in of your baggage to Guangzhou Baiyun.

Passengers arriving in Phuket should proceed to the international transit area within the quarantine zone. It is imperative to inform the airline in advance that they do not require immigration or baggage claim services. After passing through airport security, they should proceed to the boarding gate and check in. They may also inquire whether their baggage can be checked in to their final destination prior to boarding the plane.

2. Baggage is checked to Phuket for transit:

Upon arrival in Phuket, passengers should proceed to the immigration checkpoint for check-in. They can then collect their checked baggage at the baggage hall and proceed to customs for clearance of both checked and carry-on baggage. Next, passengers should proceed to the HNA check-in counters on the departure floor to complete the check-in process and hand over their baggage. After passing through airport security, passengers should go through immigration departure procedures and proceed to the boarding gate for boarding the plane.

C. Beijing Capital-Phuket-and other cities in Thailand

1. Baggage cannot be checked directly to the final destination

2. Baggage is checked to Phuket：

Upon arrival in Phuket, passengers should proceed to the immigration counter to complete necessary formalities. Afterwards, they should proceed to the baggage hall to claim their checked baggage. After receiving their baggage, they must pass through customs with both their checked and carry-on baggage. Finally, passengers should walk from the international lounge to the domestic lounge→Check in at the counter →through airport security → proceeding to the boarding gate and boarding the plane.

D Beijing Capital-Phuket- -other countries

1. Baggage is checked directly to other countries for transit: For passengers holding interline tickets with HNA and transiting on the same day, it is advisable to contact the carrier in advance to confirm whether direct check-in procedures are available.

Upon arrival at Phuket, passengers should proceed to the international transit area in the quarantine zone. It is necessary to notify the airline in advance that passengers do not need to go through immigration procedures or claim their baggage. Afterwards, they must pass through airport security and proceed to the boarding gate. Passengers should check in and inquire whether their baggage can be checked to their final destination prior to boarding the plane.

2. Baggage is checked to Phuket for transit

Upon arrival in Phuket, passengers must proceed through immigration procedures, collect their baggage in the baggage hall, and pass through customs with both checked and carry-on baggage. Next, passengers should proceed to the check-in counters on the departure floor to check-in for their flight and deliver their baggage. After checking in, passengers must pass through airport security and immigration procedures prior to proceeding to the boarding gate and boarding the plane.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Sydney Kingsford Smith International Airport

A. Taiyuan / Haikou - Sydney - Other Cities in Australia:

Passengers holding tickets with connecting flight to other cities in Australia shall receive their boarding passes and board their flight to Sydney. Upon arrival in Sydney, they will be advised to claim their checked baggage, proceed through immigration, and then go to the designated transfer counter to check in for the connecting flight. Passengers continuing their journey on QF (Qantas) flights shall claim baggage, clear customs, turn right upon exiting the arrivals hall, and proceed to the QF dedicated transfer area to complete the transfer process. Passengers continuing on VA (Virgin) flights shall claim baggage, clear customs, turn left upon exiting the arrivals hall, and proceed to the VA dedicated transfer area to complete the transfer process. Passengers continuing with other airlines, such as Jetstar or Tigerair, shall claim baggage, clear customs, and proceed to the corresponding check-in counter at the domestic terminal building to complete the transfer process.

B. Taiyuan/Haikou - Sydney - Cities in Other Countries/Regions:

For passengers holding tickets with connecting flight on HNA and transferring on the same day, boarding passes will be issued to Sydney, while baggage will be checked through to the final destination. Upon arrival in Sydney, passengers who remain within the transit sterile area may proceed directly to the corresponding transfer counter or the boarding gate for their transfer check-in without the need to claim baggage. However, this process is subject to the actual arrangement of the connecting flight on the day of travel. Passengers originating from other cities must comply with the entry requirements of the final destination country (refer to TIM for details) to confirm the possession of valid travel documents for that destination. (Australia offers visa-free transit and stays of up to 8 hours for certain countries, with visa-free transit at Sydney Airport applicable within the same calendar day). Passengers from countries ineligible for visa-free entry to Australia or not included in the visa-free transit list for Australia (including Chinese nationals), who only possess an Australian transit visa for onward travel to a third country, must have their baggage checked through at departure (since the customs clearance and baggage claim are not available in Sydney). Note: The transit sterile area at SYD is closed from 23:00 to 06:00 local time. During this period, arriving passengers are required to leave the sterile area and proceed to claim their baggage through customs clearance on their own.

C. Passengers with confirmed connecting tickets and up to the entry requirements of their final destinations will be facilitated with check-in and baggage check-in procedures. Airlines with interline agreements with HNA in Sydney include VA (Virgin Australia), QF (Qantas Airways), FJ (Fiji Airways), SQ (Singapore Airlines), and TG (Thai Airways International). Presently, there are no carriers offering ITCI services with HNA in Sydney.

Minimum Connecting Time

Melbourne International Airport

A.Haikou - Melbourne - Other Cities in Australia:

Passengers holding tickets with connecting flight to other cities in Australia shall receive their boarding passes and board their flight to Melbourne. Upon arrival in Melbourne, they will be advised to claim their checked baggage, proceed through immigration, and then go to the designated transfer counter to check in for the connecting flight. Passengers continuing their journey on QF (Qantas) flights shall claim baggage, clear customs, exit the arrivals hall, and proceed to the QF dedicated transfer counter at T1 to complete the transfer process. Passengers continuing on VA (Virgin) flights shall claim baggage, clear customs, exit the arrivals hall, and proceed to the VA dedicated transfer counter at T3 to complete the transfer process. Passengers continuing with other airlines, such as Jetstar or Rex, shall claim baggage, clear customs, and proceed to the corresponding check-in counter at T4 to complete the transfer process.

B.Passengers with confirmed connecting tickets and up to the entry requirements of their final destinations will be facilitated with check-in and baggage check-in procedures. Airlines with interline agreements with HNA in Melbourne include VA (Virgin Australia), QF (Qantas Airways), FJ (Fiji Airways), SQ (Singapore Airlines), and TG (Thai Airways International). Presently, there are no carriers offering ITCI services with HNA in Melbourne.

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Auckland Airport

A Other Cities of New Zealand-Auckland-Shenzhen

1. Check in baggage directly to Auckland: Passengers without boarding passes for the Auckland-Shenzhen section arrive in Auckland by domestic flight → arrive at the domestic flight terminal and pick up baggage → proceed to Auckland International Departure Hall → check-in at HNA check-in counter and check-in baggage → go through the airport security check → proceed to boarding gate → board the plane

Tips: Hainan Airlines check-in counter opens 3.5 hours before take-off

2. Check in baggage to Shenzhen: Passengers arrive at the domestic airport in Auckland → proceed directly to Auckland International Departure → check-in at the HNA check-in counter and provide baggage tag receipt → go through the airport security check → proceed to boarding gate → board the plane

Tips: Hainan Airlines check-in counter opens 3.5 hours before take-off

B Shenzhen-Auckland-Other Cities of New Zealand

1. Regardless of whether the baggage is checked in directly to the final destination, passengers arrive in Auckland → complete entry formalities with the Immigration Department → proceed to the baggage hall and pick up the checked baggage → carry the checked baggage and carry-on baggage through customs inspection → proceed to the Auckland Domestic Terminal → find the counter of the carrier airline → check-in/check-in baggage → go through the airport security check → proceed to the boarding gate → board the plane

C Shenzhen-Auckland-Transfer to Other Airlines to a Third Country Outside New Zealand

1. Passengers who check in the baggage directly to the final destination arrive in Auckland → proceed to Auckland International Transit Departure Hall → go through the airport security check → find the counter/boarding gate of the carrier airline → check-in/provide baggage receipt → board the plane

2. Passengers who check in the baggage to Auckland arrive in Auckland → complete entry formalities with the Immigration Department (passengers with a transit visa can not enter the country and need to contact the airport staff to assist with baggage transfer) → proceed to the baggage hall and pick up the checked baggage → check-in baggage and carry-on baggage through the customs inspection → proceed to Auckland International Departure Hall → find the counter of the carrier airline to check-in → go through the airport security check → go to the boarding gate → board the plane

Minimum Connecting Time

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.