Airports In Other Regions Transfer Guide

1. A.For passengers whose baggage is checked through to Beijing:

   
   

   1. 1.Other Canadian Cities — Toronto — Beijing：

      
      

      （1）For passengers who hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto→ Proceed directly to the Hainan Airlines boarding gate without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Have your passport information confirmed at the Hainan Airlines boarding gate (you may ask the attendant about the status of your checked baggage) → Board plane.

      （2）For passengers who do not hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto → Proceed to the arrivals area via the domestic arrivals hall (do not collect check-in baggage) → Proceed to departures and go to the Hainan Airlines counter to check-in → Clear security -> Proceed to the boarding gate (you may inquire about the status of your baggage) → Board plane

      
      

   2. 2.For passengers whose luggage is checked through to Toronto：

      
      

      Arrive in Toronto→ Proceed to the domestic arrivals area and retrieve baggage → Proceed to the Hainan Airlines counter on the departures level to check in and check baggage → Go through airport security → Proceed to boarding gate → Board plane

      
      

2. B.US — Toronto — Beijing

   
   

   Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane

   
   

   
   

3. C.Beijing — Toronto — Other Canadian Cities

   
   

   1. 1.For passengers whose luggage is checked through to the final destination：

      
      

      Arrive in Toronto → Clear immigration → Proceed to baggage claim and collect baggage → Clear customs with checked and carry-on baggage → Go to check-in counter to drop off checked baggage and collect boarding pass → Proceed to departures → Clear security → Proceed to boarding gate → Board plane

      
      

   2. 2.For passengers whose luggage is checked through to Toronto：

      
      

      Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane

      
      

4. D.Beijing — Toronto — US

   
   

   Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear US customs/immigration → Clear security → Proceed to boarding gate → Board plane

   
   

1. A. Schengen Other cities/countries – Rome – Chongqing/Shenzhen:

   
   

   1. If baggage is checked through to Chongqing: Arrive in Rome → Go directly from the isolated area of the terminal to the boarding gate in  Zone E ，Search for Hainan Airlines staff at the boarding gate to update and check boarding documents→ Wait for boarding

   2. If baggage is only checked through to Rome: Arrive in Rome→ Go to the domestic arrivals hall to claim checked baggage → Go to the Hainan Airlines check-in counter on the Terminal T3 departure level to check in and recheck baggage → Go through airport security →Go to the boarding gate and wait for boarding

   
   

2. B. Non Schengen Other cities/countries – Rome – Chongqing/Shenzhen:

   
   

   1. If baggage is checked through to Chongqing: Arrive in Rome → Go directly from the isolated area of the terminal to the boarding gate in  Zone E ，Search for Hainan Airlines staff at the boarding gate to update and check boarding documents→ Wait for boarding(Passengers without Schengen visas must have their luggage checked directly to their final destination)

   2. If baggage is only checked through to Rome(Schengen visa required): Arrive in Rome→ Go to the domestic arrivals hall to claim checked baggage → Go to the Hainan Airlines check-in counter on the Terminal T3 departure level to check in and recheck baggage → Go through airport security →Go to the boarding gate and wait for boarding

   
   

3. C. Chongqing - Rome - Schengen Other cities/countries：

   
   

   1. If baggage is checked through to the final destination: Arrive in Rome → Go directly from the isolated area of the terminal to the domestic transfer counter (you do not need to claim checked baggage) → Go to the counter to get a boarding pass →Go to the boarding gate and wait for boarding

   2. If baggage is only checked through Rome: Arrive in Rome→ Complete immigration entry procedure → Go to the baggage claim to claim checked baggage → Take all checked baggage and carry-on items and go through customs inspection → Go to the departure floor to the check-in counter of the airline for your connecting flight to check in → Go through airport security →Go to the boarding gate and wait for boarding

   
   

4. D. Chongqing - Rome - non Schengen cities/countries：

   
   

   1.If baggage is checked through to the final destination: Arrive in Rome → Go through the EU security check according to the transfer guide sign in the terminal → Find the boarding gate of your connecting flight on the information screen in the terminal (Generally, only the outbound flight information for flights within in the next two or three hours is displayed) do not need to claim checked baggage →Go to the boarding gate and wait for boarding(Passengers without Schengen visas must have their luggage checked directly to their final destination)

   2. If baggage is only checked through to Rome(Schengen visa required): Arrive in Rome→Complete immigration entry procedure → Go to the baggage claim to claim checked baggage → Take all checked baggage and carry-on items and go through customs inspection → Go to the departure floor to the check-in counter of the airline for your connecting flight to check in → Go through airport security →Go to the boarding gate and wait for boarding

   
   




Minimum Connecting Time

Airport	Hainan Airlines Designated Terminal	Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights	Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights
Rome Fiumicino Airport	Terminal T3	T3=T1/T2/T5: 120 minutes T3 to T3: 120 minutes	T3=T1/T2/T5: 120 minutes T3 to T3: 120 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

1. A. The transit process at Moscow airport for “Beijing -- Moscow -- Other countries” itineraries:
   *If the baggage can be checked directly to the final destination:

   
   

   Get off the plane → Follow the “TRANSFER” sign → Show ticket to airport staff → Handle check in formalities, Confirm baggage will be sent to the destination → Go through security check → Go to the boarding gate and wait for boarding.

   
   

   
   

2. B. The transit process at Moscow airport for “Beijing -- Moscow -- Other Russian cities” itineraries:

   
   

   *If the baggage can only be checked to Moscow:

   
   

   Get off the plane → Go through Immigration formalities (including completing immigration / departure card / declaration forms, going through customs and border check etc.) → Pick up checked baggage → Go to Terminal B to handle check-in formalities at the counter of the airline for the connecting flight → Go through security procedures → Go to the boarding gate and wait for boarding.

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4. C. The transit process at Moscow airport for “Other countries (besides Russia) -- Moscow – Beijing” itineraries:

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   *If the baggage can be checked directly to the final destination:

   
   

   Get off the plane → Follow the "TRANSFER" sign → Show ticket to airport staff → Handle check in formalities and confirm baggage will be sent to the destination → Go through security check → Go to the boarding gate and wait for boarding.

   
   

6. D. The transit process at Moscow airport for “Other Russian cities -- Moscow – Beijing” itineraries:

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   *If the baggage can only be checked to Moscow:

   
   

   Get off the plane → Pick up checked baggage → Go to Terminal C check in counters to handle check-in and luggage formalities → Go through Border check and through security procedures → Go to the boarding gate and wait for boarding.

   
   

8. E. The transit process at Moscow airport for “Beijing -- Moscow -- Belarus” itineraries:

   
   

   *If the baggage can only be checked to Moscow:

   
   

   Get off the plane → Go through border inspection (required to have valid Russian visa and sign the entry cards) → Pick up checked baggage → Go through customs inspection (fill out the declaration form if needed) → Go to Terminal B check-in counter to handle check-in formalities → Go through security check → Go to the boarding gate and wait for boarding.

   
   

9. F. The transit process at Moscow airport for “Belarus -- Moscow – Beijing” itineraries:

   
   

   *If the baggage can only be checked to Moscow:

   
   

   Get off the plane → Pick up checked luggage → Proceed to Terminal C check in counters for check-in and luggage formalities → Go through border check (A valid Russian visa is required), Go through security procedures →Go to the boarding gate and wait for boarding.




Tips: Due to the epidemic situation, all international flights in Moscow are currently operating out of Terminal C, and domestic flights are operating out of Terminal B.

Minimum Connecting Time

Airport	Terminal	Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights	Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights
Moscow	Terminal C	Hainan Airlines International Flights - Other Airlines International Flights: 90 minutes Other Airlines International Flights - Hainan Airlines International Flights: 140 minutes	Hainan Airlines International Flights - Other Airlines Domestic Flights: 120 minutes Other Airlines Domestic Flights - Hainan Airlines International Flights: 170 minutes

The above transfer times are for reference only. Please plan according to the actual announcements of the second airline.

1. 1. For passengers who need to collect their checked baggage in Manchester:

   
   

   Get off the plane → Go through immigration → Pick up baggage → Go through customs clearance → Check-in at counter of the airline for the connecting flight → Get boarding pass and check in baggage → Go through security check → Go to the boarding gate and wait for boarding.

   
   

2. 2. For passengers who need to collect their checked baggage at their final destination (Passengers remaining in the restricted area do not need go through passport checking or customs clearance):

   
   

   Get off the plane and head to the transit center → Go through security check → Check-in at counter of the airline for the connecting flight → Get boarding pass and confirm the baggage will be sent to the connecting flight → Go to the boarding gate and wait for boarding.

Minimum Connecting Time

Overseas airport	Hainan Airlines flight terminal	Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights	Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights
Manchester	Terminal T2	180 minutes	180 minutes

The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

1. A. Transit process at the Brussels Airport, Beijing Capital Airport - Brussels - other Schengen cities / other countries

   
   

   1. For the transit route with no final destination indicated in the checked baggage tag, and only the transit route to Brussels is shown:

   Passengers get off the plane → Walk straight to the end where the immigration checkpoint locates → Pick up the checked baggage at the baggage carousel → Proceed with customs check → Go out and then into the second floor of the arrival level, where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Look for the connecting flight check-in counter for the following leg of the journey on the large screen, and then proceed to re-check baggage and obtain a boarding pass → On the departure level, proceed to the gate of Area A. Please be aware that Area A can be reached by turning left when passengers are facing the apron after passing through the security checkpoint

   2. For the transit route that in addition to the transit route to Brussels, there is the final destination shown in the baggage tag:

   Passengers get off the plane → Walk straight to the immigration checkpoint where they should turn right to find a railing and a sign for Transit Area A → Accept security check → Proceed with customs check → Follow the sign to enter Area A → Check the display (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of Transit Area A → Obtain the boarding pass for the connection section of the trip, and present the baggage tag to confirm the transit baggage → Board the plane

   
   

2. B. Transit process at the Brussels Airport, Beijing Capital Airport - Brussels - other non-Schengen cities / other countries

   
   

   1. For the transit route with no final destination indicated in the checked baggage tag, and only the transit route to Brussels is shown.

   Please request combined baggage transportation to the final destination at the point of departure, otherwise we cannot guarantee the shipping of the baggage of passengers without a Schengen visa to the final destination.

   For passengers with a Schengen visa:

   Passengers get off the plane → Walk straight to the end where the immigration checkpoint locates → Pick up the checked baggage at the baggage carousel → Proceed with customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Look for the connecting flight check-in counter for the following leg of the journey on the large screen, and then proceed to re-check baggage and obtain a boarding pass → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint

   2. For the transit route that in addition to the transit route to Brussels, there is the final destination shown in the baggage tag:

   Passengers get off the plane → Walk straight to the immigration checkpoint where they should turn right to find a railing and a sign for Transit Area B → Accept security check → Turn left and go upstairs to Area B, where they will see the entrance of duty-free store on the left → Check the display (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of Transit Area B → Obtain the boarding pass for the connection section of the trip, and present the baggage tag to confirm the transit baggage → Board the plane

   
   

3. C. Transit process at the Brussels Airport, Other Schengen cities (by taking the flight of other airlines) - Brussels - Beijing Capital Airport

   
   

   1. For the transit route with no subsequent transit route to China indicated in the checked baggage tag, and only the transit route to Brussels is shown:

   Passengers get off the plane → Pick up the checked baggage at the baggage carousel → Accept customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Check the large screen for information → Proceed to the Hainan Airlines' service counter to re-check baggage and obtain a boarding pass. → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint

   For the transit route that in addition to the transit route to Brussels, there is the transit route to Beijing Capital Airport shown in the baggage tag:

   Passengers get off the plane → Proceed to Area B on the third floor by following the signs → Go through a lengthy, floor-to-ceiling glass passage at the end to border control in Area B → Follow the instructions on the screen to the gate of the Hainan Airlines HU492 in Area B → Obtain the boarding pass for the flight from Brussels-Beijing at the gate, present and confirm transit baggage → Board the flight

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   D. Transit Process at the Brussels airport, Other Schengen Cities - Brussels - Beijing Capital Airport

   
   

   1. For the transit route with no subsequent transit route to China indicated in the baggage tag, and only the transit route to Brussels is shown:

   Please request combined baggage transportation to the final destination at an external point, otherwise we cannot guarantee the shipping of the baggage of passengers without a Schengen visa to the final destination.

   For passengers with a Schengen visa:

   Passengers get off the plane → Proceed with the immigration check → Pick up the checked baggage at the baggage carousel → Accept customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Check the large screen for information → Proceed to the Hainan Airlines' service counter to re-check baggage and obtain a boarding pass. → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint

   2. For the transit route that in addition to the transit route to Brussels, there is the transit route to Beijing Capital Airport shown in the baggage tag:

   Passengers get off the plane → Walk straight to the immigration checkpoint and turn right to find a railing and a sign for Transit Area B → Proceed with security check → Turn left and go upstairs to Area B where passengers will see the entrance of duty-free store on the left → Check the display for information (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of the Hainan Airlines HU492 at the Transit Area B → Gain the boarding pass for the connection section of the trip and present the baggage tag to confirm the transit baggage → Board the plane

   
   

   Minimum Connecting Time

   
   

   Overseas airport	Terminal designated for Hainan Airlines flights	Connecting an international flight of Hainan Airlines to an international flight of a foreign airlines
   Brussels	Terminal B	70 minutes

   
   

   *The above minimum connection times are provided for reference only. Please make plans according to actual announcements from the carrier for the second flight segment.

Connecting between international flights and domestic flights at Tokyo Narita Airport：

Please click here to view the English website for information on international flights to domestic flights at Narita Airport.

Tips: For information on buses between terminals, please click here for reference.

Minimum Connecting Time

Overseas airport	Hainan Airlines flight terminal	Connecting between an international flight on Hainan Airlines and a international flight on another airline	Connecting between an international flight on Hainan Airlines and a domestic flight on another airline
Tokyo Narita	Terminal 2	Foreign Airlines International - Hainan Airlines International T3-T2: 120 minutes Hainan Airlines International - another Airlines International T2-T3: 130 minutes Another Airlines International - Hainan Airlines International T2-T2: 90 minutes Hainan Airlines International - Another Airlines International T2-T2: 90 minutes Another Airlines International - Hainan Airlines International T1-T2: 90 minutes Hainan Airlines International - Another Airlines International T2-T1: 90 minutes	Another Airlines Domestic - Hainan Airlines International T3-T2: 110 minutes Another Airlines Domestic - Hainan Airlines International T2-T2: 90 minutes Hainan Airlines International - Another Airlines Domestic T2-T2: 100 minutes Another Airlines Domestic - Hainan Airlines International T1-T2: 90 minutes Hainan Airlines International - Another Airlines Domestic T2-T1: 110 minutes

The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

A Other Cities/Countries/Regions-Belgrade-Beijing

Follow the airport signs to access the transit channel → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.

B Beijing-Belgrade-Other Cities/Countries/Regions, For Passengers with Subsequent Transfer Flight from Beijing

1、Beijing-Belgrade-other cities: check-in boarding pass for Belgrade, check-in baggage for Belgrade, passengers need to pick up baggage after arrival in Belgrade for customs inspection.

Follow the airport signs to go through passport inspection → pick up baggage in the baggage arrival area and go through customs inspection → follow the airport information to reach the terminal to check in for the subsequent flight → obtain the boarding pass and check in the baggage → go through the security check, passport inspection, and then board the plane.

2、Beijing-Belgrade-other countries/regions: The departure time of the passengers' subsequent flight should be within 24 hours after arrival in Belgrade. Check-in boarding pass for Belgrade and check-in baggage to destination.

Follow the airport signs to access the transit channel → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.

3、If non-Chinese passengers transit without a visa (TWOV) in Belgrade, the departure time of the subsequent flight should be within 24 hours after arrival in Belgrade. Passengers need to confirm whether they meet the visa requirements of the final destination before departing.

Confirm with the staff of the departure station in advance whether to meet the requirements of the final destination → follow the airport signs to access the transit channel after arrival in Belgrade → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.

Minimum Connecting Time

Overseas airport	Hainan Airlines flight terminal	Connecting between an international flight on Hainan Airlines and a international flight on another airline	Connecting between an international flight on Hainan Airlines and a domestic flight on another airline
Belgrade	Terminal 2	90 minutes	None

The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

A Other Cities of New Zealand-Auckland-Shenzhen

1、Check in baggage directly to Auckland: Passengers without boarding passes for the Auckland-Shenzhen section arrive in Auckland by domestic flight → arrive at the domestic flight terminal and pick up baggage → proceed to Auckland International Departure Hall → check-in at HNA check-in counter and check-in baggage → go through the airport security check → proceed to boarding gate → board the plane

Tips: Hainan Airlines check-in counter opens 3.5 hours before take-off

2、Check in baggage to Shenzhen: Passengers arrive at the domestic airport in Auckland → proceed directly to Auckland International Departure → check-in at the HNA check-in counter and provide baggage tag receipt → go through the airport security check → proceed to boarding gate → board the plane

Tips: Hainan Airlines check-in counter opens 3.5 hours before take-off

B Shenzhen-Auckland-Other Cities of New Zealand

1、Regardless of whether the baggage is checked in directly to the final destination, passengers arrive in Auckland → complete entry formalities with the Immigration Department → proceed to the baggage hall and pick up the checked baggage → carry the checked baggage and carry-on baggage through customs inspection → proceed to the Auckland Domestic Terminal → find the counter of the carrier airline → check-in/check-in baggage → go through the airport security check → proceed to the boarding gate → board the plane

C Shenzhen-Auckland-Transfer to Other Airlines to a Third Country Outside New Zealand

1、Passengers who check in the baggage directly to the final destination arrive in Auckland → proceed to Auckland International Transit Departure Hall → go through the airport security check → find the counter/boarding gate of the carrier airline → check-in/provide baggage receipt → board the plane

2、Passengers who check in the baggage to Auckland arrive in Auckland → complete entry formalities with the Immigration Department (passengers with a transit visa can not enter the country and need to contact the airport staff to assist with baggage transfer) → proceed to the baggage hall and pick up the checked baggage → check-in baggage and carry-on baggage through the customs inspection → proceed to Auckland International Departure Hall → find the counter of the carrier airline to check-in → go through the airport security check → go to the boarding gate → board the plane

Minimum Connecting Time

Overseas airport	Hainan Airlines flight terminal	Connecting between an international flight on Hainan Airlines and a international flight on another airline	Connecting between an international flight on Hainan Airlines and a domestic flight on another airline
Auckland	International Terminal	120 minutes	150 minutes

The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.