Special Baggage

General Rules
If you need to transport special baggage on board, please contact the ticketing office of Hainan Airlines or Grand China Air in advance for more information to ensure a smooth travel experience. To comply with civil aviation regulations on baggage transport, as well as regulatory documents from ICAO and IATA, and taking into account the baggage transport conditions and capacity of Hainan Airlines and Grand China Air, you must adhere to the following terms and conditions for the transportation of special baggage and comply with any transport limitations when applying for baggage transport.

The charge of Special baggage for domestic flights

Special baggage categories Special baggage for domestic flights
Whether it is included in the free baggage allowance Charge per piece
Golf, ski equipment (excluding sleds) 1.If special baggage is properly packed and the sum of the three sides does not exceed 203 cm(include) , it will be included in the free baggage allowance. Any portion that exceeds the free baggage allowance will be subject to the standard extra baggage fee.
2.If special baggage, after being properly packed, the sum of the three sides does exceed 203 cm, the standard fee for special baggage will be charged per item.
3.Baggage with a single weight greater than 32KG(Carriage after approval by Hainan Airlines).
<3kg(include)60CNY
3kg-8kg(include)160CNY
8kg-15kg(include)290CNY
15kg-23kg(include)490CNY
23kg-32kg(include)690CNY
32kg-50kg(include)990CNY
Musical instruments, bicycles, fishing equipment, archery equipment, diving equipment, bowling equipment, camping equipment, javelins, hockey/lacrosse equipment and sports and sports equipment not mentioned
Sledding, surfboards/wave boards, kayaks, hang gliding equipment, canoes, kayaks, poles, windsurfing It does not count in the free baggage allowance


Remark

1.Passengers holding infant or children tickets are treated as adults for excess baggage.

2.If the weight of a single piece of baggage exceeds 32 kg (70 lbs) and the longest side exceeds 203 cm (80 inches), Or if the transportation specifications of the goods exceed the support capacity of the local airport, it shall be discussed on a case by case basis,it can only be checked after applying to Hainan Airlines for approval. or Contact Hainan Airlines' cargo department for transportationhttp://www.hnacargo.com/Portal/Default.aspx.

3.This document will take effect on November 29, 2023 (Applicable flight dates), and from the effective date of this document, the special baggage charges that are inconsistent with this document shall prevail.


The charge of Special baggage for international flights

Special baggage categories Special baggage for international flights
Whether it is included in the free baggage allowance Excess baggage types Restrictions Charge per piece
Golf, ski equipment (excluding sleds) Only 1 piece can be included in the free baggage allowance:The total weight of the items does not exceed 23 kg and the sum of the three sides does not exceed 203 cm (80 inches overweight

23KG<W≦32KG

1200CNY per piece

32KG<W≦45kg(Carriage after approval by Hainan Airlines)

2000CNY per piece

overpiece

The first piece in excess of the baggage allowance

A fee of 50% of the normal charge for the first piece of excess baggage will be charged.

The second or above pieces in excess of the baggage allowance


will be charged according to the normal excess baggage fee

oversize

The sum of the three sides does exceed 203 cm ,and the longest side is less than or equal to 203 cm

1200CNY per piece

The length of the longest side is greater than 203 cm.(Carriage after approval by Hainan Airlines)

2000CNY per piece


Special baggage categories Special baggage for international flights
Whether it is included in the free baggage allowance Excess baggage types Restrictions Charge per piece
Musical instruments, bicycles, fishing equipment, archery equipment, diving equipment, bowling equipment, camping equipment, javelins, hockey/lacrosse equipment and sports and sports equipment not mentioned Only 1 single piece can be included in the free baggage allowance: The total weight of the items does not exceed 23 kg and the sum of the three sides does not exceed 203cm (80 inches) overweight

23KG<W≦32KG

1200CNY per piece

32KG<W≦45kg(Carriage after approval by Hainan Airlines)

2000CNY per piece

overpiece

The first piece in excess of the baggage allowance

will be charged according to the normal excess baggage fee

The second or above pieces in excess of the baggage allowance

oversize

The sum of the three sides does exceed 203 cm ,and the longest side is less than or equal to 203 cm

1200CNY per piece

The length of the longest side is greater than 203 cm.(Carriage after approval by Hainan Airlines)

2000CNY per piece


Special baggage categories Special baggage for international flights
Whether it is included in the free baggage allowance Excess baggage types Restrictions Charge per piece
Sledding, surfboards/wave boards, kayaks, hang gliding equipment, canoes, kayaks, poles, windsurfing. It does not count in the free baggage allowance per piece

2KG≦W≦23KG

2000CNY per piece

23KG<W≦32KG/p>

3600CNY per piece

32KG<W≦45kg(Carriage after approval by Hainan Airlines)

4600CNY per piece


Remark

1.Passengers holding infant or children tickets are treated as adults for excess baggage.

2.If the weight of a single piece of baggage exceeds 32 kg (70 lbs) and the longest side exceeds 203 cm (80 inches), Or if the transportation specifications of the goods exceed the support capacity of the local airport, it shall be discussed on a case by case basis,it can only be checked after applying to Hainan Airlines for approval. or Contact Hainan Airlines' cargo department for transportationhttp://www.hnacargo.com/Portal/Default.aspx.

3.If 1 single baggage includes two or more items of overweight, overweight or oversize, it will be charged according to the corresponding fees.

4.If payment is made in a foreign currency, According to the attached table price.(Please click here to view)

5.This document will take effect on November 29, 2023 (Applicable flight dates), and from the effective date of this document, the special baggage charges that are inconsistent with this document shall prevail.


Archery Equipment

  • Bows and arrows must be placed in a hard case especially designed for transportation;
  • If the archery equipment is not placed in a hard case then when checking in an “Exempt from liability” tag will be placed on the container, to show that HNA will not compensate for any damaged baggage;
  • Examples of acceptable cases
    Bow case

    Archery case

    Archery box on wheels

    Archery case on wheels

Sledges and Ski Equipment

  • Sledge / Ski equipment: a pair of skis, two ski poles and/or a pair of ski boots.
  • Examples of acceptable cases
    Ski bag and boots bag

Fishing Equipment

  • One set of appropriately packed fishing tackle: No more than two fishing rods, one reel, one fishing net, one pair of fishing boots and a tackle box.
  • Fishing rod containers must not exceed 62 inches (158 cm). Containers exceeding 62 inches (158 cm) are recommended to transport as cargo. Fishing rods, fish baskets, fishing traps, and high boots must be securely stored in specially designed, sturdy, and hard-shell containers. If alternative packaging is used, an "Exempt From Liability Baggage Tag" (handle relevant procedures when getting your boarding pass) is required. Hainan Airlines and Grand China Air shall not be responsible for any damage to those fishing tackle. Any Declared Value for Carriage is not available for the transport of fishing tackle.
  • Fishing tackle bags can be transported as checked baggage
    A hard sided case and a traveling bag

Diving Equipment

  • If the diving equipment is not placed in a hard case then when checking in an “Exempt from liability” tag will be placed on the container, to show that HNA will not compensate for any damaged baggage and the baggage declared value cannot be purchased for diving equipment.
  • Examples of acceptable cases
  • A backpack with a draw-string opening, a handbag, a haversack and a wheel package

Hockey/Lacrosse Equipment

  • If the hockey/lacrosse equipment are not placed in a hard case then when checking in an “Exempt from liability” tag will be placed on the container, to show that HNA will not compensate for any damaged baggage and the baggage declared value cannot be purchased for javelins.
  • Examples of acceptable cases
    Wheeled bags or backpacks and lacrosse bags

Water Skis / Wake Boards

  • Hainan Airlines will not responsible for any damage to water skis/wake boards during transportation if they are not placed in a hard container especially designed for transportation, and the baggage declared value cannot be purchased for water skis/wake boards.
  • Examples of acceptable cases
  • Team case

    Team case

    Individual case

    Individual case

Sports Balls and Equipment

  • Including: handballs, polo balls, tennis balls, baseballs, badminton birdies, soccer balls, basketballs, softballs, hockey pucks, volleyballs, ping pong balls, footballs, lacrosse balls, gate balls / croquet balls, balls for artistic gymnastics and other relevant supporting equipment.
  • Inflatable balls: Water polo, basketball, volleyball, football and soccer balls etc.
  • Other supporting equipment: such as baseball bags, bats, home plate, pitcher’s board, gloves, safety devices etc. can generally be transported as checked luggage.

Bowling Equipment

  • A set of bowling equipment includes: 1-3 bowling balls + a pair of bowling shoes; Hainan Airlines only allows three balls at most in one bag;
  • Cleaning products for the bowling balls that have large amounts of acetone or alcohol above 70% are considered dangerous goods and cannot be transported.
  • If the bowling equipment is not placed in a hard case then when checking in an “Exempt from liability” tag will be placed on the container, to show that HNA will not compensate for any damaged baggage and the baggage declared value cannot be purchased for bowling equipment.
  • Examples of acceptable cases
    A package with a capacity for four bowling balls, a package with a capacity for two bowling balls and a package with a capacity for one bowling ball

Surf Equipment

  • If the surf equipment is not placed in a hard case then when checking in an “Exempt from liability” tag will be placed on the container, to show that HNA will not compensate for any damaged baggage and the baggage declared value cannot be purchased for the surf equipment.

Camping Equipment

  • Hainan Airlines allows passengers to replace the free baggage with camping equipment, including but not limited to: tents, backpacks including hard cases, sleeping bags etc.
  • Items made from cloth, plastic, vinyl, or other non-wear-resistant materials, as well as items with aluminum frames, outer pockets, straps, buckles, and other protruding parts, can be transported but only as fragile items;
    Articles that can be transported as fragile articles include: cloth, plastic, ethylene or other articles made of materials resistant to friction, as well as articles with aluminum racks, outer counters, back belts, buttons, and other protruding parts.
  • Hainan Airlines is not responsible for damage to fragile items.
  • According to the “Transportation of Dangerous Goods Regulations”, lanterns, stoves, heating equipment using liquid fuels, propane, butane, or similar substances are not allowed to be transported as baggage.

Bicycles

  • Hainan Airlines and Daxinhua Airlines will only accept non-motorized tour or competition bicycle as checked baggage.
    Bicycles can only be transported as checked baggage with permission from Hainan Airlines (determined by the aircraft size and load conditions).
    Bicycles must weigh less than 32kg (70lbs), if the bicycle weighs more then it must be transported as cargo
  • One passenger can transport up to two bicycles packed in a single container.
    Preparation to be done before transporting bicycles:
    (1) Bicycle pedals need to be removed (or turned aside);
    (2) Handlebars must be turned aside;
    (3) The bike must be put into a sturdy box or bag designed especially for transportation;
    (4) Tires must be deflated.
  • Examples of acceptable cases
    A collapsible bicycle bag, a tightening bag for bulk bicycles and a bicycle box with solid shells

Golf Equipment

  • One set of golf equipment: includes 14 clubs, 12 golf balls, and a pair of golf shoes.
  • Examples of acceptable cases
  • Hard-sided box, soft bag, or soft bag with wheels

Javelins

  1. The javelins must be tied together and placed in a hard case
  2. If the javelins are not placed in a hard case then when checking in an “Exempt from liability” tag will be placed on the container, to show that HNA will not compensate for any damaged baggage and the baggage declared value cannot be purchased for javelins.
  • General Rules
    (1)According to the relevant regulations of the Chinese Civil Aviation, Hainan Airlines and Grand China Air reject any application for firearms transportation by any entity or individual without the firearms licence. Entities or individuals that need to transport firearms must truthfully declare to the public security organs the variety and quantity of firearms transported, the route and mode of transportation, and obtain the permission for firearm transport. If transported within the province, autonomous region or municipality directly under the Central Government, the application shall be made to the public security organ of the municipal people's government to where the firearms are transported for the permission for firearm transport. If transported across provinces, autonomous regions and municipalities directly under the Central Government, the application shall be made to the public security organ of the provincial people's government to where the firearms are transported for the permission for firearm transport. Before applying for firearm transport, please submit the permission originals to Hainan Airlines and Grand China Air.
    (2) According to the regulations on the transport of dangerous goods, the checked ammunition should be 1.4S ammunition (UN0012 or UN0014 only) with strong packing, which is only used by sports competition groups, and can be carried only after getting the approval of Hainan Airlines and Grand China Air. The gross weight carried by each passenger shall not exceed 5kg (11Ib), excluding explosive or incendiary projectiles. Ammunition carried by two or more passengers shall not be combined into one or several packages. Passengers are required to provide the Authentication Report/Material Safety Data Sheet (MSDS) to prove that the goods carried meet the above requirements.
    (3)Guns and ammunition shall not be counted in the free baggage allowance, but shall be charged as excess baggage (Apart from the air routes that charge by piece concept, overweight baggage on global routes is charged by weight concept, and the rate for 1 kg of excess baggage is charged 1.5% of the Hainan Airlines published one-way full fare economy class passenger ticket price on the day when the excess baggage ticket is issued. Please click here for the specific charging standard of the air routes charging by piece concept). The bullets of passengers in a group shall not be packaged and checked in a combined way, and must be packed separately.
    (4) Our company is only in charge of the ground support of the passengers flying on the flight segments undertaken by Hainan Airlines and Grand China Air. If it is a flight on other flight segments, or combined transport with other airlines, please contact the combined transport airlines for handling.
  • Transport Permission
    (1)Where a foreign sports delegation needs to check the firearms for sports to participate in shooting competition events in China, the passengers shall provide the approval certificate from the sports administration of the State Council.
    (2) Where a sports delegation of China needs to check the firearms for sports to participate in shooting competition events out of China, the passengers shall provide the approval certificates from the sports administration of the State Council of China, the transit country and the destination country.
    (3)Where firearms need to be carried in shooting competition events in China, passengers shall possess the approval of the competent sports authorities of the State Council and hold the firearm transport permission issued by the local provincial public security organ.
    (4) If foreign hunters need to bring shotguns into the territory of China, passengers must hold the approval certificate of the Ministry of Public Security of China.
  • Packaging Requirements: The packing of transported firearms and ammunition should be produced according to regulations. The package should be safe and closed. Firearms and ammunition must be separately placed in lockable boxes with sealing strips.
  • Acceptable Boxes for Checking
  • Guns/Ammunition Checking
  • Passengers should transport their articles to the airport for the handling of checking formalities 120 minutes prior to the departure time of the flight on the day of travel.

    Passengers should not carry alcoholic beverages on board, but they can check them in as checked baggage. When alcoholic beverages are transported as checked baggage, the labels should be clear and placed inside the retail packaging. The quantity should comply with the following regulations:

  1. There is no limit on the quantity of alcoholic beverages with an alcohol by volume percentage of 24% or less.
  2. Alcoholic beverages with an alcohol by volume percentage ranging from 24% to 70% (inclusive of 70%) are considered dangerous goods for air transportation. The specific requirements are as follows:
  3. (1) If each inner package is less than or equal to 5 litres, it can be checked as checked baggage for transportation; and the net quantity of checked baggage per passenger cannot exceed 5 litres.

    (2) If each inner package is larger than 5 litres, it must be transported as cargo and cannot be transported as luggage.

  4. Alcoholic beverages with an alcohol by volume percentage of more than 70% are not allowed to be transported as luggage.
  • Size and Weight Requirements:
    The occupied luggage of the passenger into the cabin shall be cared for by himself,The size of the occupying instrument shall not exceed 145 cm +50 cm +30 cm,The size cannot be more than 40cm + 60cm +100cm; the weight cannot be more than 75kg
    If the seat occupying luggage does not meet the size and weight requirements then it needs to be transported as cargo.
  • Reservation Requirements:
    Need to apply for the seat occupying baggage when booking the ticket for the passenger taking the flight.
    Note:
    1. The seat occupying baggage cannot block anyone from seeing the fasten seat belt sign, no smoking sign or the emergency exit sign.
    2. The seat occupying baggage cannot impede the aisle or exits.
    3. The seat occupying baggage cannot contain any dangerous products.
    4. The seat occupying baggage must be packed or covered in a way where it will not cause injury to anyone.
    5. A seat belt must be used to secure the baggage to prevent it from moving during the flight.
    6. A ticket must be purchased for the seat occupying baggage but the ticket for the seat occupying luggage does not include free check in baggage.

1、Musical Instruments, Electrical Appliances and Precision Instruments

(1)Precision Instruments include precision measuring instruments, precision astronomical observation instruments, precision remote sensing instruments, precision measurement and control instruments, precision medical instruments and other high-tech equipments with automated, digital, intelligent, comprehensive and multi-dimensional, dynamic measuring functions. Common precision instruments include various water quality analysis instruments, environmental testing instruments, microscopes, pipettes, incubators, drying equipment, weighing apparatus, spectral analysis instruments, chromatography instruments, test chambers, lab supplies, lab equipment, life scientific instruments, optical instruments, dehumidification and purification instruments, physical testing equipment, food testing equipment, Drug testing instruments, textile instruments, petroleum instruments, medical equipment, etc

(2)Electrical Appliances refer to all appliances that use electricity. From a professional point of view, they mainly refer to electrical devices, equipment and components which connect and break a circuit and transform circuit parameters to achieve control, regulation, switching, detection and protection of circuits or electrical equipment. From a general point of view, they mainly refer to electrical equipment commonly used at home for convenience, such as televisions, air conditioners, refrigerators, washing machines, computers, and various small household appliances.

(3)Musical instruments refer to instruments that can produce musical sounds and be used for musical art re-creation. Musical instruments are divided into the two categories of Chinese national instruments and Western instruments.

A.Chinese national musical instruments are divided into:

a.Idiophones: such as the gong, wooden fish, and cymbal.

b.Membranophones: such as the peace drum, and octagonal drum.

c.Aerophones: such as the trombone, nomad flute, whistle, cucurbit flute, and suona.

d.Chordophones: such as the qiang, liuqin, pipa, erhu, and morin khuur.

B.Western musical instruments are divided into:

a.Stringed instruments: such as the violin, viola, cello, harp, electric guitar, and bass guitar.

b.Woodwind instruments: such as the flute, piccolo, clarinet, oboe, and saxophone.

c.Brass-wind instruments: such as the trumpet, cornet, tuba, trombone, and horn.

d.Keyboard instruments: such as the piano, accordion, and electronic organ.

e.Percussion: such as the kettle drum, xylophone.

2、Regulations for Transport:

(1) Precise instruments, electrical appliances and other items apart from musical instruments should be transported as goods. If a passenger insists on transporting these items as checked baggage, the following requirements shall be met:

A.Size Requirements: Consistent with the checked baggage size requirements.

B.Packing Requirements: precise instruments, electrical appliances and other items must have the factory packing or the packing that meets the requirements of Hainan Airlines and Grand China Air. Passengers are advised to pack precise instruments and electrical appliances in hard cases and with padding contents inside the cases to prevent them from shaking left and right during transportation and causing unnecessary damage.

C.Charging Requirements:The weight of precise instruments, electrical appliances and other items shall be included in the free baggage allowance, If they exceed the limit, For the air routes charging by weight concept, the transportation expenses shall be charged as excess baggage; For the air routes charging by piece concept, It shall be charged at a standard rate. Requirements for the Features of Articles: No checked baggage transportation is allowed for precise instruments, electrical appliances and other items containing nine categories of dangerous goods (explosives, gases, flammable liquids, flammable solids, spontaneously combustible substances, substances that release flammable gases when touching water, oxidants and organic peroxides, toxic substances and infectious substances, radioactive substances, corrosive substances and miscellaneous dangerous goods). When handling the transport of unknown or suspected dangerous goods, the staff of Hainan Airlines and Grand China Air shall ask you to provide a test report issued by a dangerous goods authentication institution or the product manufacturers recognized by the Civil Aviation Administration to prove that the baggage will not cause danger to air transportation. Our company may refuse to check and transport the goods that the inspection report of them cannot be provided or the inspection report does not meet the requirements.

D.Requirements for the Checking of Baggage: precise instruments and electrical appliances belong to the category of fragile and easily damaged items. When checking them, the staff members of Hainan Airlines and Grand China Air shall attach the liability exemption baggage tag to your baggage. You are kindly requested to fill in the liability exemption baggage tag properly and sign it as required. Precise instruments, electrical appliances and other items shall not be declared their value.

(2)The specific requirements for musical instrument transportation are as follows:

A.Hainan Airlines and Grand China Air shall accept musical instruments that do not exceed the limits of size and weight as checked baggage or the baggage placed on cabin baggage rack.

B. Dimensional Requirements

  Reconstruct the route  Piece-based route
carry-on baggage The maximum weight of a single instrument shall not exceed 7 kg, and the dimensions of length, width and height shall not exceed 55 cm, 40 cm and 20 cm respectively. You can take it into the cabin as a carry-on item and be included in the free luggage allowance. The portable instrument must be placed under the seat in front of the passenger or in the overhead rack of the cabin. The maximum weight of a single instrument shall not exceed 10 kg (22 pounds), and the sum of length, width and height shall not exceed 45 inches (115 cm). You can take it into the cabin as a carrier and count in the free luggage allowance. The portable musical instrument must be placed under the seat in front of the passenger or in the overhead luggage rack of the cabin.
check-in luggage The maximum weight of a single consignment instrument shall not exceed 50 kg, and the sum of the three sides after packaging shall not exceed 203 centimeters (inclusive). The maximum weight of a single consignment instrument shall not exceed 23 kg, and the sum of the three sides after packaging shall not exceed 203 centimeters (inclusive) (80 inches).

Note: If the dimensions of musical instruments exceed the above-mentioned provisions, they should be transported as goods.

C.Packing Requirements: For checked baggage, passenger must put the musical instrument in a dedicated hard or pressure-proof container. The baggage can only be checked on condition that it has the factory packing or its packing meets the requirements of Hainan Airlines and Grand China Air. Passengers are advised to pack musical instruments in hard cases and with padding contents inside the cases to prevent them from shaking during transportation and unnecessary damage.

D.When checking musical instruments, the staff members of Hainan Airlines and Grand China Air shall attach the liability exemption baggage tag to your baggage. You are kindly requested to fill in the liability exemption baggage tag properly and sign it as required. Hainan Airlines and Grand China Air does not bear any responsibility for the damage or delay occurring in the transportation of musical instruments. Musical instruments shall not be declared its value as baggage.

  • For passengers who require the use of a wheelchair for mobility, Hainan Airlines allows you to bring your wheelchair into the cabin provided it meets our requirements.
  • For passengers who require the use of a wheelchair for mobility, your wheelchair can be transported for free as checked baggage; For passengers who do not require the use of a wheelchair for mobility but will transport one as checked luggage then if the wheelchair exceeds the free baggage allowance will charge the standard excess baggage fees.
    Click here for excess baggage fees.
  • The wheelchair can be checked in at the check in counter or at the boarding gate.
  • If brining an electric wheelchair:
    a.Batteries must be disconnected and the battery poles need to be wrapped with tape to prevent short circuiting and securely attached to the wheelchair.
    b. Please bring the wheelchair manual to the airport.
    c. Please call Hainan Airlines at least 24 hours before your flight to make the proper arrangements.
  • Other mobility devices such as crutches, canes, braces etc. can be brought onboard the aircraft in addition to the standard carry-on baggage allowance.
  • Gold and other precious metals cannot be transported as checked luggage and must be transported as carry-on baggage.
  • Size and Weight:
    a. Domestic flights (or routes where luggage is counted by weight not piece): The size cannot be more than 20cm + 40cm + 55cm; the weight cannot be more than 7kg.
    b. International flights (or routes where luggage is counted by piece not weight): The total size (length + width + Height) cannot be more than 115cm; the weight cannot be more than 10kg.
    Note: If the carry-on baggage exceeds the above limits, then it will need to be transported as seat-occupying baggage, please click the link and refer to Seat-Occupying Baggage for the related requirements.
  • Before transporting gold and other precious metals, please confirm the import/export regulations and relevant laws for the countries you are departing from transiting in and arriving at. Additionally you will need to have the “Gold Permit” issued from the People’s Bank of China, and when going through customs handle all declaration formalities.
  • Please make sure the Gold and other precious metals are properly packed, and well taken care of during the trip.

  • Human ashes

    1. Definition: it refers to cremated remains that human bones have turned into after the human body has been incinerated.

    2. Transportation requirements: human ashes shall be transported as cargo. Under the premise of complying with the applicable regulations of Hainan Airlines, they may be transported as checked baggage or carried into the cabin. In the event that the transportation does not meet the relevant requirements set by Hainan Airlines, Hainan Airlines reserves the right to refuse carriage.

    (1) Carriage as hand baggage:

    A. The ashes may be carried in the cabin by the passenger and placed in the overhead bin, provided that the outer packaging and the emotions of the passenger carrying the ashes do not cause awareness or discomfort among other passengers on the same flight.

    B. Packaging requirements: The ashes shall be properly sealed within an urn or other airtight containers, with the outermost layer packed as regular luggage (e.g., in cloth).

    C. If you need to purchase a seat-occupying ticket to accommodate the baggage with an urn, please adhere to the seat-occupying baggage regulations. For your convenience and that of other passengers, priority will be given to assigning window seats for placing your urn.

    (2) Carriage as checked baggage:

    A. Packaging requirements: The ashes shall be packed in a closed plastic bag or other airtight containers, with an outer wooden box or other sturdy packaging.

    a. Checked as a separate piece of baggage: The urn may be placed inside a wooden box or cardboard box, with soft padding in the interstices for protection.

    b. Checked in a suitcase: The urn can be protected by clothing or other soft objects between the urn and the suitcase.

    B. Charges: It can be included within the passenger's free baggage allowance, and any portion exceeding the allowance will be calculated as excess baggage. Hainan Airlines will only assume liabilities for general checked baggage.

    C. Note: Due to certain transportation risks associated with transporting ashes as checked baggage, it is strongly recommended to choose to carry them as hand baggage.

    3. Other considerations: When transporting ashes, it is advisable to carry relevant documents, such as a death certificate issued by the health department, a cremation certificate issued by the funeral department, and other supporting documentation for inspection by airport security, customs, quarantine departments, etc. Please consult your local airport in advance for specific requirements.

    Donation of human organs and other tissues

    Dear passengers,

    In order to abide by the humanitarian spirits of “respecting for life and handling special cases with special methods”, Hainan Airlines and Grand China Air provide service of human organ transportation with restrictive conditions on the premise of ensuring security of air transportation.

    Human organs may be damaged or expire when the flights are abnormal (delay, cancellation, course reversal or diversion) due to packaging, storage problems or other uncontrollable factors such as weather, air traffic control, military activities, public security and so on. Hainan Airlines and Grand China Air will be exempted from all the losses arising from transportation if they cannot be proved to be in fault.

    If you decide to choose Hainan Airlines or Grand China Air for transportation when you carry with human organs, please read below instructions carefully. Have a good flight.

    I. Range of application

    Donated human organs refer to all or part of the organs such as heart, liver, kidney, lung or pancreas which are taken from human organ donors and have specific functions.

    II. Applicable airlines

    It is applicable to domestic self-operated flights (excluding chartered flights and code-sharing flights) of Hainan Airlines and Grand China Air (HU/CN).

    III. Application for transportation and handling requirements

    1. Since we need to arrange transportation service of human organs and make sure you have adequate time to prepare packaging and documents, please dial 24-hour ticket-booking service hotline 95339 or contact the direct ticket office of Hainan Airlines or Grand China Air for applying for transportation of human organs 24 hours in advance before flight departure (Staff of Organ Procurement Organization (hereafter referred to as OPO) should apply at least 4 hours in advance before flight departure).

    2. After getting the consent of transportation, you need to carry the baggage with packaging meeting the requirement of Hainan Airlines and Grand China Air for human organ transportation and the required documentary evidences to check in for transportation of human organs in check-in counter of Hainan Airlines and Grand China Air.

    3. If the baggage of human organs you carry is outside the range of carry-on Baggage, you need to purchase tickets of seat-occupying baggage.

    4. When handling transportation formalities of human organs, you need to read and fill in Transportation Agreement of Human Organs (click here to view) carefully and accept the risks that may occur in air transportation.

    IV. Transportation conditions

    1. Mode of transportation: human organs carried by passengers are only accepted to be taken as cabin baggage (carry-on baggage or seat-occupying baggage) for transportation and passengers should take care of the organs on their own during transportation process.

    2. Hainan Airlines and Grand China Air do not carry medical wastes (body wastes produced during diagnosis and treatment process such as stump and carcass from medical experiment). Such items cannot be taken as baggage for transportation.

    3. Hainan Airlines and Grand China Air do not provide transportation service for human organs if:

    (1) Human organs carried by the passengers are packed in an unprofessional container not meeting requirement of Hainan Airlines and Grand China Air for transportation.

    (2) Passengers have not made full preparations for transportation, for example, the transportation documentary evidences are incomplete and the hospitals issuing documentary evidences are not qualified.

    (3) Passengers refuse to fill in Transportation Agreement of Human Organs.

    V. Document requirement

    In order to make sure you have a smooth trip, please prepare relevant transportation documents according to following requirements:

    1. Passengers carrying human donated organs should show the Confirmation of Organ Reception in Transplantation Center issued by OPO.

    2. You can log in to the website of National Health Commission of the People's Republic of China (click here to enter)– service – list inquiry to access the latest information of the list of medical institutions which have practicing qualifications of human organ transplantation.

    VI. Matters needing attention for packaging

    Professional transportation containers are vital to safe transportation of human organs and we specially remind you of carefully referring to the packaging requirement in this regard:

    1. Please use professional transportation containers with effective heat preservation and shockproof functions and such containers should also be easy to carry and have good tightness (no smell, no liquid leakage).

    2. The appearance of containers cannot have influence on other passengers and will not be damaged due to cabin pressure change or turbulence on a flight and a dedicated mark of human donated organ transportation should be pasted on the outstanding positions outside the containers.

    VII. Notice for special circumstances

    1. Unable to travel according to the original scheduled time

    (1) If the flights are delayed temporarily and you have not checked in, please inform the staff of Hainan Airlines and Grand China Air of whether the delay will have an influence on your travel when you carry human organs and ticket change requirements. The staff will assist you in handling ticket refund and change formalities.

    (2) If the flights are delayed temporarily after you have checked in, the staff of Hainan Airlines and Grand China Air will inform you of the information about the delay of the flights. Please tell the staff whether to refund or change the tickets according the flight information and the staff will assist you in handling relevant formalities.

    (3) If the flights are delayed on a large scale due to uncontrollable factors such as weather, air traffic control, public security in your departure airport, you are suggested to choose other transportation tools, and Hainan Airlines and Grand China Air will assist you in transfer and handling refund formalities.

    2. Non-medical institution staff carry human organs to take the flights

    When the scientific research institutions, public security organs, institute of pharmaceutics carry human organs to take the flights for business purpose, the documentary evidences held by them should indicate the legitimate source and purpose of the organs to be transported and whether the organs are infectious, the relevant responsible persons of the units should sign and leave a phone number (telephone number if possible) on the documents and the documents should be stamped with an official seal. If it is proved that your documentary evidences meet the requirements and you have obtained the consent of Hainan Airlines and Grand China Air, the human organs can be transported according to their service program.

    3. Apply for transportation of human organs not meeting the transportation regulations

    When the passengers apply for taking the flights by carrying the human organs not meeting the transportation regulations (which mainly refer to the stump of passengers due to a traffic accident) and insist on transportation, they should prove that the stump belongs to themselves, provide the proof issued by the hospitals that the stump is not infectious and does not fall within medical waste, and then sign on the terms of “Other Agreement- Transportation Agreement of Human Organs”. After the consent of Hainan Airlines is obtained, the human organs should be transported according to the corresponding transportation service procedures.

    4. OPO staff does not carry the Confirmation or the Confirmation fails to be verified.

    When the OPO staff does not carry the Confirmation, the staff of Hainan Airlines and Grand China Air will call the 24-hour emergency telephone number of the Human Organ Donation Transfer Passenger Channel of the National Health Commission of the People's Republic of China to verify the relevant situation, and may ask the relevant personnel to provide a copy of the Confirmation.

    If the Confirmation fails to pass the inspection, we will treat the OPO staff as ordinary passengers, and there is no need to open a green channel for them, and security inspection, baggage transportation and other work will be carried out in accordance with the normal procedures, and OPO staff should undertake the losses arising thereof.

    Attachment: Confirmation of Organ Reception in Transplantation Center(click here to view

    VIII. Other matters

    1.Hainan Airlines and Grand China Air will provide service guarantee for air transportation activities of hematopoietic stem cells, blood and other human tissues used to save patients' lives according to the requirements of human organ donation.

    2. Hainan Airlines and Grand China Air will provide ground facilitation guarantee services for human tissues such as hematopoietic stem cells, blood (including serum, plasma, blood products, etc.), and corneas not used to save patients' lives on the premise of ensuring aviation safety according to the needs of passengers. Please prepare in advance:

    (1) Evidentiary materials: a proof of sterility, non-toxicity and functional use should be issued and the proof should reflect the issuing unit, official seal or signature.

    (2) Packaging requirement: If such items need to be refrigerated, the following professional transportation containers (as shown in the pictures, just for reference) are usually used. Please pay attention to whether dangerous goods such as dry ice are carried, and the requirements of air transportation of dangerous goods, packaging size and other baggage collection and transportation requirements must be met.

    (3) Transportation Agreement, please read and fill in Transportation Agreement of Human Organs carefully and accept the risks that may occur in air transportation.

    If you have doubts, feedback, opinions or suggestions, please log into the official website of Hainan Airlines (www.hnair.com) or dial 24-hour ticket-booking service hotline +86-898-95339 for consultation.