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29/04/2022

尊敬的旅客:

  由于上海、长春、哈尔滨、南昌、徐州、北京、西安、太原、呼伦贝尔、满洲里、烟台部分地区疫情风险等级提高,为最大化保障您的安全出行,海南航空加强机上防控措施,涉及上海出港航班自3月4日起简化机上服务,长春出港航班自3月11日起简化机上服务,哈尔滨出港航班自3月13日起简化机上服务,南昌出港航班自3月19日起简化机上服务,徐州出港航班自4月3日起简化机上服务,北京出港航班自4月11日起简化机上服务,西安出港航班自4月12日起简化机上服务,太原出港航班自4月16日起简化机上服务,呼伦贝尔、满洲里出港航班自4月26日起简化机上服务,烟台出港航班自5月1日起简化机上服务:

  1、暂停部分服务产品配备,如:食用冰块、餐谱酒单等。

  2、简化机上餐食:暂停热餐供应、餐食预选服务,仅提供预包装食品,周转类餐饮服务用具全面替换为一次性产品。

  3、简化机上服务:暂停一对一问候服务,取消靠枕、毛毯、毛巾服务;耳机等仅适量备份不重复提供。

  4、全面加强机上消毒:所有航班增配消毒用品,提高盥洗间、客舱环境的消毒频率。

  海南航空将密切关注疫情发展,根据国家政策和旅客需求适时调整,为您出行提供安全保障。

  感谢您在特殊时期给予我们工作的理解配合。

海南航空控股股份有限公司

20/04/2022

Dear passengers,

In order to provide more abundant and convenient products and services, Hainan Airlines website will upgrade its system from 21:00 on April 20, 2022 (GMT+8) to 07:00 on April 21, 2022 (GMT+8).

During the upgrade period, the functions related to paid baggage will be affected. Please try to choose other time periods for handling services. If you need help, please call the official customer service hotline 95339 for consultation.

We apologize for any inconvenience this may cause you.

Hainan Airlines Holding Co., Ltd

20/04/2022

尊敬的旅客:


  

根据三亚、琼海疫情防控要求,为方便您在各环节顺利乘机,请您务必仔细阅读以下告示,并按照提示提前做好相应准备。



【三亚出港政策】



(1)自2022年3月20日6时起,所有乘坐航班离琼人员,凭48小时内1次核酸检测阴性证明方可办理离琼登机手续。注意:其中飞往北京的旅客,须持有48小时两次核酸;

(2)海南省外人员抵达三亚后,逗留未超24小时者可不持有核酸登机,凭有效票务证明即可;

(3)3岁以下(含3岁)婴幼儿,核酸参照同行人;

(4)3月20日零时起取消机场出港采样点,不再提供出港核酸采样服务。

 

出港核酸标准:

  

(1)核酸以计划起飞时间为准;

  

(2)核酸以采样时间为准,如无法确定采样时间,则以核酸检测结果报告时间往前推6个小时为准;

  

(3)如核酸检测报告仅有日期,没有具体采样时间,可凭计划起飞前2天内的核酸检测阴性报告登机。

  

【琼海出港政策】

  

接琼海博鳌机场最新通知,琼海出港政策调整如下:

  

1.乘坐北京航班旅客:

  

1.1对于14天内有涉疫区所在省旅居史的离琼返京人员持有北京健康宝和48小时内2次(间隔24小时)核酸检测阴性证明,方可办理离琼登机手续;

  

1.2对于14天内无涉疫区所在省旅居史的离琼返京人员持有北京健康宝和48小时内1次核酸检测阴性证明,方可办理离琼登机手续,核酸证明以采样时间为准。

  

2.乘坐非北京航班旅客:

  

对于14天内有涉疫区所在省旅居史的离琼人员,凭48小时内1次核酸检测阴性证明方可办理离琼登机手续,核酸证明以采样时间为准。

  

为进一步加强疫情防控工作,自2022年3月20日6时起,在执行原有疫情防控措施的基础上,所有14天内有涉疫区所在省旅居史的离琼人员,凭48小时内1次核酸检测阴性证明方可办理离琼登机手续。



【进港政策】



一、个人健康申报



  

1、如果您近期有发热(体温≥37.3°)、干咳等症状或者正在服用止咳药、退烧药请主动报告工作人员。如您的体温≥37.3°禁止登机。



 

2、请您务必如实申报健康状况,不得采用服降温、止咳药物等方式隐瞒发热、干咳等症状。



  

3、请您提前申领健康码,并在始发站及目的站主动向工作人员出示核验(禁止使用截图)。



     

赴三亚:海南健康码



     

赴琼海:国家一体化政务服务平台防疫健康信息码或海南健康码



  

4、如您的家庭成员无法使用手机扫二维码形式填报,可通过同行人员申请“海南健康码”中的“家人健康码”。



  

5、如您因客观原因无法填写电子版健康申明,请告知地面人员和乘务员,领取纸质版《健康声明》填写,并自行携带下机,以备目的站人员检查。



 

二、个人旅居史情况

1、请您提前通过三大通信运营商平台查询近期旅行轨迹并截图留存,以备相关部门查验。


1)方式一


申领健康码后点击核验通行大数据行程卡,具体操作示意图如下:


(1)海南健康码操作:


    

海南健康码


(2)国家政务服务健康码操作:(注:仅限琼海航班可使用操作)


    

国家政务服务健康码


 

2)方式二:扫描行程码:


 

疫情防控行程查验


 

3)方式三:短信查询:

移动:CXMYD 发送至10086,再依据回复短信输入身份证后4位;

联通:CXMYD#开户证件后4位至10010;

电信:CXMYD#身份证证件后4位至10001


 

2、如您近期有境外、国内重点地区旅居史,请您提前知悉以下疫情管控政策,也请您如实告知工作人员。

 
    

1)赴三亚航班:

  

境外管控

1.对于“入境未满14天”人员,建议旅客放弃行程。若旅客坚持成行,则落地后实施“14+7+7”健康管控措施,即14天医学隔离+7天集中医学健康观察(隔离)+7天医学健康观察。具体防疫管控要求请以三亚当地防疫管控单位通知为准。

2.对于“入境已满14天(含)未满21天(不含第21天)”人员,抵琼后继续集中医学健康观察(隔离)至满21天+7天医学健康观察。旅客需提前阅知《入境来琼人员个人防护告知书》,填写《海南省入境人员健康监测承诺》,并配合工作人员完善入境旅客信息采集。

3.旅客需主动告知是否有三亚(或海南省)固定住址:对于在三亚市(或海南省内)有固定住所的旅客,需签署承诺书,航司发放告知书。对于在三亚市(或海南省内)无固定住所的旅客,即在酒店居住人员,建议旅客放弃行程;若旅客坚持成行,则按照三亚防疫政策执行。具体防疫管控要求请以三亚当地防疫管控单位通知为准。

4.对于“入境已满21天(含)未满28天(不含第28天)”人员,请您非必要、不出门,同时前往三亚旅游的旅客不予成行。

5.澳门入关人员凭澳门入关当日所持有效核酸检测阴性证明(或入关当日有效粤康码)正常通行。

  

境内风险地区管控

1. 所有乘坐航班进港三亚的旅客,落地后由三亚市政府机场驻点疫情防控机构组织开展核酸采样,并按照当地防疫单位要求实施采样即可通行、采样等待结果通行等管控措施。
2.一类、二类地区管控要求(具体涉及地区详见附表)
14天内有一类、二类地区旅居史的人员不建议成行。如旅客坚持成行,须签署知情同意书,落地后将实施“政府集中隔离14天+7天居家隔离”管控措施,费用自理。


3. 边境口岸城市入琼人员管控要求
根据海南省新型冠状病毒肺炎疫情防控工作指挥部关于对全国陆地边境口岸城市入琼人员的管控要求,下述城市旅居史人员落地后须进行核酸检测,采样放行。具体城市明细见下述:
1)新疆维吾尔自治区(8个):哈密市、昌吉回族自治州、阿勒泰地区、塔城地区、博尔塔拉蒙古自治州、伊犁哈萨克自治州、克孜勒苏柯尔克孜自治州、喀什地区;
2)云南省(8个):保山市、德宏傣族景颇族自治州、临沧市、西双版纳傣族自治州、普洱市、红河哈尼族彝族自治州、文山壮族苗族自治州、怒江傈傈族自治州;
3)黑龙江省(8个):牡丹江市、鸡西市、双鸭山市、佳木斯市、鹤岗市、黑河市、伊春市、大兴安岭地区;
4)内蒙古自治区(6个):呼伦贝尔市、兴安盟、锡林郭勒盟、包头市、巴彦淖尔市、阿拉善盟;
5)广西壮族自治区(3个):百色市、崇左市、防城港市;
6)西藏自治区(2个):阿里地区、日喀则市;
7)吉林省(1个):延边朝鲜族自治州。


4. 涉疫区旅居史管控要求(具体涉疫地区详见附表)
1)14天内有下列地区旅居史人员,凭48小时两次(间隔≥24小时)核酸检测阴性报告+海南健康码登机,落地后进行一次抗原和核酸检测,实行14+7管控措施(14天自费集中隔离+7天居家健康监测),14天集中隔离时,核酸检测前七天每天一检,第10、14天开展核酸检测。隔离期满核酸检测阴性后,再进行7天的居家健康监测,结束时再进行1次免费核酸检测。无居家隔离条件者,落实集中隔离,费用自理。未在风险地区滞留超过24小时以上,从其他地区到风险地区转乘飞机、轮渡、火车等入琼人员,在到达目的地前,签署旅居史承诺书,抵琼后凭承诺书正常通行。

具体城市为:上海市、广东省广州市、北京市朝阳区、辽宁省营口市、辽宁省沈阳市、吉林省长春市、吉林省吉林市、黑龙江省佳木斯市、黑龙江省哈尔滨市、福建省宁德市。

2)14天内其他涉疫区旅居史的人员(除上述城市以外),凭48小时两次(间隔≥24小时)核酸检测阴性报告+海南健康码登机,落地后进行一次抗原和核酸检测,实行“3+11”管控措施,即“自费3天集中隔离,居家健康监测11天”。前3天核酸检测2次(不包括落地检),无居家隔离条件者,落实集中隔离,费用自理。

3)从涉疫区进港三亚航班(目前涉及济南、潍坊、青岛、长春、西安、沈阳、泉州、昆明、大连、南昌、宜春、佳木斯、杭州、哈尔滨、黑河、阜阳、南通、成都、乌鲁木齐、太原、宁波、郑州、武汉)的所有旅客须在始发站填写旅客信息卡并由旅客本人携带,落地移交机场人员核查。

4)对于天津市的管控要求:天津市西青区按区级范围管控,如14天内有西青区工作生活史的人员,主动申报旅居史,按涉疫区要求管控,须持有48小时两次(间隔≥24小时)核酸检测阴性报告方可登机;如14天内有天津市动轨迹但未在西青区生活工作且无其他涉疫区旅居史的旅客,须在始发站签署承诺书,可正常登机。同时,14天内有天津市西青区旅居史的人员,落地后进行一次抗原和核酸检测,实行“3+11”管控措施,即“自费3天集中隔离,居家健康监测11天”;前3天核酸检测2次(不包括落地检),无居家隔离条件者,落实集中隔离,费用自理。

5)对于杭州市的管控要求:浙江省杭州市余杭区按区级范围管控,如14天内有余杭区工作生活史的人员,主动申报旅居史,按涉疫区要求管控,须持有48小时两次(间隔≥24小时)核酸检测阴性报告方可登机;如14天内有杭州市活动轨迹但未在余杭区生活工作且无其他涉疫区旅居史的旅客,须在始发站签署承诺书,可正常登机。同时,14天内有杭州市余杭区旅居史的人员,落地后进行一次抗原和核酸检测,实行“3+11”管控措施,即“自费3天集中隔离,居家健康监测11天”;前3天核酸检测2次(不包括落地检),无居家隔离条件者,落实集中隔离,费用自理。

6)对于南京市的管控要求:江苏省南京市江宁区、秦淮区、栖霞区按区级范围管控,如14天内有江宁区/秦淮区/栖霞区工作生活史的人员,主动申报旅居史,按涉疫区要求管控,须持有48小时两次(间隔≥24小时)核酸检测阴性报告方可登机;如14天内有南京市活动轨迹但未在江宁区、秦淮区、栖霞区生活工作且无其他涉疫区旅居史的旅客,须在始发站签署承诺书,可正常登机。同时,14天内有南京市栖霞区/江宁区/秦淮区旅居史的人员,落地后进行一次抗原和核酸检测,实行“3+11”管控措施,即“自费3天集中隔离,居家健康监测11天”;前3天核酸检测2次(不包括落地检),无居家隔离条件者,落实集中隔离,费用自理。

7)对于北京市的管控要求:北京市朝阳区按区级范围管控,如14天内有朝阳区工作生活史的人员,主动申报旅居史,按涉疫区要求管控,须持有48小时两次(间隔≥24小时)核酸检测阴性报告方可登机;如14天内有北京市活动轨迹但未在朝阳区生活工作且无其他涉疫区旅居史的旅客,须在始发站签署承诺书,可正常登机。同时14天内有北京市朝阳区旅居史人员,落地后进行一次抗原和核酸检测,实行“14+7”管控措施(14天自费集中隔离+7天居家健康监测),14天集中隔离时,核酸检测前七天每天一检,第10、14天开展核酸检测。隔离期满核酸检测阴性后,再进行7天的居家健康监测,结束时再进行1次免费核酸检测。无居家隔离条件者,落实集中隔离,费用自理。

8)对于黑龙江省哈尔滨市的管控要求:哈尔滨市按市级范围管控,14天内有哈尔滨市旅居史人员,凭48小时两次(间隔≥24小时)核酸检测阴性报告登机,落地后进行一次抗原和核酸检测,实行“14+7”管控措施(14天自费集中隔离+7天居家健康监测),14天集中隔离时,核酸检测前七天每天一检,第10、14天开展核酸检测。隔离期满核酸检测阴性后,再进行7天的居家健康监测,结束时再进行1次免费核酸检测。无居家隔离条件者,落实集中隔离,费用自理。

9)涉疫区经停、中转航班旅客登机要求:
① 经停:购票时航程提示航班有“经停”点,且经停机场所在城市(一般指地级市)为涉疫区城市,则从航班始发站登机者,按非涉疫区旅居史人员进行管控。
② 中转:购票时航程提示“中转”:即需换乘中转航班,如换乘属于涉疫区的航班抵琼,按涉疫区航班入琼管控政策,须持48小时内两次(间隔≥24小时)核酸检测阴性报告办理乘机手续。
10)涉疫区航班旅客或14天内有涉疫区旅居史来琼返琼人员,因天气等不可抗力原因导致航班延误,按以下要求实施防控措施:
① 航班延误未超过12小时且未离开机场的旅客,可凭原有48小时内一次核酸检测阴性报告(非涉疫区旅居史旅客)或48小时两次(间隔≥24小时)核酸检测阴性报告(涉疫区旅居史旅客)登机,落地采样放行。
② 航班延误超过12小时但未离开机场的旅客,可凭原有48小时内一次核酸检测阴性报告(非涉疫区旅居史旅客)或48小时内两次(间隔≥24小时)核酸检测阴性报告(涉疫区旅居史旅客),抵琼后落地采样后放行。
③ 如果航班延误时间超过12小时,且旅客离开机场进入涉疫区市内,须持有48小时内一次核酸检测阴性报告(非涉疫区旅居史旅客)或48小时内两次(间隔≥24小时)核酸检测阴性报告(涉疫区旅居史旅客)登机,落地采样放行。

11)涉疫区来琼返琼36个月以下(含)婴幼儿无48小时两次(间隔≥24小时)核酸检测阴性报告的,以其同行监护人核酸检测阴性报告为准,落地机场后在机场进行核酸采样后放行。

12)离琼前往涉疫区48小时内返琼人员,需在省外进行一次核酸检测,凭核酸检测阴性报告办理登机手续。抵琼后在关口再免费做一次核酸检测,采样后即可离开。

13) 4月18日12:00起,吉林省松原市、山西省朔州市、安徽省滁州市纳入涉疫区管理,实施临时管控措施如下:
① 4月18日12:00至4月19日12:00(以航班计划起飞时间为准),14天内有吉林省松原市、山西省朔州市、安徽省滁州市旅居史但无其他涉疫区旅居史的旅客,可不需持有48小时内两次(间隔≥24小时)核酸检测阴性报告登机,但落地须进行核酸检测,并接受当地防疫单位开展的核酸检测结果等待等管控措施。
② 4月19日12:00至4月20日12:00(以航班计划起飞时间为准),14天内有吉林省松原市、山西省朔州市、安徽省滁州市旅居史但无其他涉疫区旅居史的旅客,须持有48小时一次核酸检测阴性报告登机,但落地须进行核酸检测,并接受当地防疫单位开展的核酸检测结果等待等管控措施。
③ 4月20日12:00起(以航班计划起飞时间为准),14天内有吉林省松原市、山西省朔州市、安徽省滁州市旅居史的旅客须严格执行48小时内两次(间隔≥24小时)核酸检测阴性报告登机的管控要求。

核酸查验具体要求

1、48小时内两次(间隔≥24小时)核酸检测阴性报告的具体要求:
① 48小时的截止时间计算以航班计划起飞时间为准。
② 核酸检测时间以采样时间为准。如无法确定采样时间,则以核酸检测结果报告时间往前推6个小时为准。
③ 关于两次核酸检测阴性报告时间间隔≥24小时。如两次核酸检测时间间隔超过20小时,未超过24小时,须抵琼后在关口免费做一次核酸检测,采样后即可离开。如两次核酸检测时间间隔小于20小时,则禁止登机。
④ 如核酸检测报告仅有日期,没有具体采样时间,可凭航班计划起飞前2天的核酸检测阴性报告登机,落地机场采样放行。例如:航班起飞日期为10月3日,可凭10月1日及2日核酸检测阴性报告登机。(10月1日及3日的核酸检测阴性报告、10月2日及3日核酸检测阴性报告均可成行)

2、48小时内一次核酸检测阴性报告具体要求:
① 48小时的截止时间计算以航班计划起飞时间为准。
② 核酸检测时间以采样时间为准。如无法确定采样时间,则以核酸检测结果报告时间往前推6个小时为准。

3、因旅居地区被确认为涉疫区未满48小时,而未能提供48小时内两次(间隔≥24小时)核酸检测阴性报告的来琼返琼人员,按以下要求实施防控措施:
① 仅能提供48小时内一次核酸检测阴性报告的,抵琼后第一时间集中采样,免费进行1次核酸检测。采样后集中等待结果,阴性放行,落实自我健康监测至14天。
② 未能提供48小时内核酸检测阴性报告的,抵琼后在关口集中采样,免费进行1次核酸检测。集中等待结果,阴性放行。间隔24小时后,须再开展1次核酸检测,结果未出前居家(酒店等住宿场所)等待,结果仍为阴性的,落实自我健康健康监测至14天。

备注

1.海南健康码需为绿码。

2.特殊人员管控:
①老年人(60岁以上,含60岁):有同行人员,但无单独使用手机号码或使用非智能手机的老年旅客,查验其同行人员健康码(其健康码也可添加同行人员),并由同行人员填报“承诺书”(承诺书需写明居住地址),承诺14天内与其轨迹行程一致,允许登机。
②婴幼儿(3岁以下,含3岁):健康码、行程卡按照同行监护人:同行人有涉疫区旅居史者,按涉疫区进行管控;无涉疫区旅居史,落地应检尽检。
③上述人群,如无同行人员、无单独使用手机号码或使用非智能手机的,落地采样后等候核酸检测结果,阴性放行。如持有核酸检测阴性报告者,落地采样后放行。
④无陪儿童:核验海南健康码挂靠人行程卡,留取儿童旅客海南健康码+挂靠人海南健康码+挂靠人行程卡纸质版复印件(截图也可用),并在复印件上签字确认情况属实,落地采样放行;如14天内有涉疫区旅居史的儿童旅客,须持有48小时内两次(间隔≥24小时)核酸检测阴性报告,落地采样放行。

  
  
     

2)赴琼海航班:


境外管控

1.入境人员严格落实“14+7+7”健康管理措施,即入境后14天集中隔离医学观察,7天居家健康监测,7天自我健康监测。14天集中隔离期间,第1、7、13天开展核酸检测;7天居家健康监测期间,第2、7天开展核酸检测;7天自我健康监测期间,第7天开展核酸检测。核酸检测每次均采集鼻咽拭子。对不具备居家健康监测(单人单间或家庭封闭管理“足不出户”)条件的,采取集中隔离医学观察措施。居家健康监测的,其家属第2、7天开展核酸检测。

2.对于“入境已满14天(含)未满28天”人员,需填写《海南省入境人员健康监测承诺》。

3.近14天内有澳门旅居史人员,且14天内无外国或其他境外地区旅居史,可凭绿色健康码和行程码及入境时7天内阴性核酸证明,抵琼后正常放行。

境内风险地区管控

1.3月11日0时起,为所有入琼返琼人员提供一次“落地”免费核酸检测服务,采样后通行,居家等待结果。

2.一类、二类地区管控要求(具体涉及地区详见附表)
1)14天(离开涉疫区之日算起)内有涉疫区旅居史的旅客及涉疫区入(返)琼旅客,凭48小时内两次(间隔≥24小时)核酸检测阴性证明方可办理登机。未满足条件者,禁止办理登机。

2)14天内有上海市、广东省、吉林省、福建省涉疫区旅居史的旅客不得成行。如必要来琼,则凭48小时内两次(间隔≥24小时)核酸检测阴性报告方可办理登机手续,实行“7+7”管控措施,即自费集中隔离7天,自我健康监测7天。集中隔离期间每天核酸检测。

3)因旅居地区被纳入涉疫区管控范围未满48小时,而未能提供48小时两次(间隔≥24小时)核酸检测阴性报告的来琼返琼人员,按以下要求实施防控措施:
① 仅能提供48小时内一次核酸检测阴性报告的,抵琼后第一时间集中采样,免费进行一次核酸检测。采样后集中等待结果,阴性放行,落实自我健康监测至14天。
② 未能提供48小时内核酸检测阴性报告的,抵琼后在机场集中采样,免费进行一次核酸检测,集中等待结果,阴性放行。间隔24小时后,须再开展一次核酸检测,结果未出前居家(酒店等住宿场所)等待,结果仍为阴性的,落实自我健康监测至14天。

4)航班经停、中转涉疫区的来琼返琼人员,按以下要求实施防控措施:
① 购票时航程提示航班有“经停”点,且经停机场所在城市(一般指地级市)为涉疫区城市,则从航班始发站登机的可正常通行,无需核酸报告。
② 购票时航程提示“中转”:即需换乘中转航班,如换乘属于涉疫区的航班抵琼,按涉疫区航班入琼管控政策,须持48小时两次(间隔≥24小时)核酸检测阴性报告办理乘机手续。

5)涉疫区航班旅客或14天内有涉疫区旅居史来琼返琼人员,因天气等不可抗力原因导致航班延误,按以下要求实施防控措施。
① 航班延误未超过12小时且未离开机场的来琼返琼人员,可凭原有48小时两次(间隔≥24小时)核酸检测阴性报告通行。
② 航班延误超过12小时但未离开机场的来琼返琼人员,抵琼后免费进行一次核酸检测,采样后即可离开。
③ 如果航班延误时间超过12小时,且来琼返琼人员离开机场进入涉疫区市内,须严格执行48小时两次(间隔≥24小时)核酸阴性报告通行。


6)离琼前往涉疫区48小时内返琼人员,须在省外进行一次核酸检测,凭核酸检测阴性报告及离琼机票/车票/船票等证明办理乘机手续。抵琼后在机场再免费做一次核酸检测,采样后离开。

7)涉疫区名单以海南省新冠肺炎疫情防控工作指挥部发布为准(一般指出现核酸检测结果阳性人员的地级市)。例如:省指挥部发布某某市某某区为涉疫区,则14天内有上述区域旅居史轨迹人员,按涉疫区管控,并非整个XX市全域纳入管控。

8)4月18日-4月22日期间博鳌论坛年会参会嘉宾及普通旅客的防疫要求:所有岛外入琼参会人员需持有72小时内3次核酸检测阴性证明(每日1检,连续3天),14天内有国内涉疫区旅居史旅客须持有48小时内2次(间隔≥24小时)核酸检测阴性证明,21天内有国内中、高风险旅居史人员不予参会。

核酸查验具体要求

1、关于48小时内两次(间隔≥24小时)核酸检测阴性报告的具体要求:
① 48小时的截止时间计算以计划起飞(发车、启航)时间为准。
② 核酸检测时间以采样时间为准。如无法确定采样时间,则以核酸检测结果报告时间往前推6个小时为准。
③ 关于两次核酸检测阴性报告时间间隔≥24小时。如两次核酸检测时间间隔超过20小时,未超过24小时,须抵琼后在机场免费做一次核酸检测,采样后即可离开。两次核酸检测时间间隔小于20小时的,不予以办理登机手续。
④ 如核酸检测报告仅有日期,没有具体采样时间,可凭计划起飞(发车、启航)前2天的核酸检测阴性报告登机,抵琼后在机场再免费开展1次核酸检测,采样后即可离开。例如:航班起飞日期为10月3日,凭10月1日及2日核酸检测阴性报告登机。
2、涉疫区来琼返琼3岁以下(含)婴幼儿无48小时2次核酸检测阴性报告的,以其同行监护人核酸检测阴性报告为准。

备注

1.海南健康码或国家政务服务健康码需为绿码。
2.无手机、无智能手机和由于其他原因无法扫码的来琼人员,填写纸质《健康声明》,抵达后交给地面防疫工作人员。如健康码中无法及时提供最新的防控地区,旅客抵到博鳌后需填写一份《健康声明》。

  



三、温馨提示

  

疫情政策会根据疫情情况动态调整,请旅客配合目的站机场实施落地后的处置措施,具体处置措施以抵达三亚时的政策要求为准。请您务必如实提供个人信息,遵守机场相关政策法规,如故意填报虚假信息、隐瞒疫情高发区或境外旅居史,将承担相应法律责任。

     

感谢您的理解与配合。

          

详情请点击查看https://www.hnair.com/guanyuhaihang/hhdt/hhgg/cxts/2021/202101/t20210120_47174.html 查询。

  

附:海南省管控地区国务院客户端

  

海南航空控股股份有限公司

14/10/2020

尊敬的旅客:

        为搭建中国留学生赴英复学通道,海南航空控股股份有限公司(简称“海南航空”)积极响应英国28所高校包机需求(英国合作高校名单详见附件一),在中国驻英使领馆、重庆市政府的大力支持下,经中英两国主管部门审批,已从9月21日起执行了重庆直飞曼彻斯特包机航班。根据根据相关部门的批复意见,现发布第五、六期(10月19日至11月1日)包机计划执(航班时刻计划详见附件二)。


        英国各合作高校已于当地时间9月16日,通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售,全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。


        不期而遇,相伴相惜。海南航空将严格执行航班防疫保障措施,做好复学包机各项保障工作,将留学生安全、舒适地运送至目的地,祝广大留学生学业顺利。


海南航空控股股份有限公司

附件一:英国合作高校名单


英国合作高校名单(排名不分先后顺序)

曼彻斯特大学

纽卡斯尔大学

巴斯斯巴大学

约克大学

谢菲尔德大学

兰卡斯特大学

卡迪夫大学

布里斯托大学

博尔顿大学

谢菲尔德哈莱姆大学

埃克塞特大学

布里斯托尔西英格兰大学

曼彻斯特城市大学

杜伦大学

普利茅斯大学

索尔福德大学

北方皇家音乐学院

利物浦大学

南威尔士大学

巴斯大学

利兹大学

班戈大学

斯旺西大学

伯明翰大学

切斯特大学

艾伯丁大学

圣安德鲁斯大学

邓迪大学




附件二:第五、六期包机航班时刻计划


航班号

机型

始发地

起飞时间

目的地

抵达时间

执行日期

HU7953

B787-9

重庆

1:00

曼彻斯特

5:30

10月19日-10月24日,每日1班

HU7953

B787-9

重庆

1:00

曼彻斯特

4:30

10月25日-11月1日,每日1班

以上均为当地时间,具体执行时刻以航空公司通知为准。



附件三:赴英留学生购票出行指南,请点击此处查看

11/01/2016

On December 18th, 2015, Hainan Airlines frequent flyer rewards membership program (FFP) – The Fortune Wings Club – gave a press conference at Conrad Beijing. A comprehensive upgrade to the membership system starting on January 1st, 2016 was officially announced.

The two membership statuses of Platinum Card and Select Card will be introduced. New benefits will be added in accordance with the membership status, including free upgrades, mileage credit, and VIP-exclusive gifts for friends and family, etc. At the same time, it will become possible for flexible credit interchanges among the frequent flyer rewards membership programs of Hainan Airlines, Grand China Air, Tianjin Airlines, Hong Kong Airlines, Lucky Air, and Capital Airlines.

Hainan Airlines insists on prioritizing passengers’ needs, leading the innovation of new services, and developing more personalized products. These newly added FFP benefits can be seen as another initiative after Mileage Purchase, Gifted Mileage, and other well-known features of the membership program. In the upcoming year, we will continually working on the improvement of Fortune Wings Club around the needs and wishes of our frequent flyers.

18/09/2015

Dear Passengers:


Beginning November 10, 2015, Hainan Airlines and Grand China Air will implement adjustments to the premium (front) cabin on narrow body jets in service on domestic flights. “First Class” will now be referred to as “Business Class” and the seat class code will be changed from “F” to “C”. Both Hainan Airlines and Grand China Boeing 737 narrow body jets will be affected by this adjustment, with a change from “First Class + Economy Class” to “Business Class + Economy Class”. Wide body jets used on domestic flights, including the Boeing 787, Boeing 767 and Airbus 330, will continue to maintain “First Class + Economy Class” seat class settings.


The aim of this adjustment by Hainan Airlines and Grand China Air is to better achieve standard alignment with international airline practices, and further improve mid and premium market competitiveness. Once this change is complete, Hainan Airlines and Grand China Air will continue to provide excellent service for passengers. Baggage allowances will be implemented according to Business Class standards. Frequent flyer mileage accrual and redemption standards will be done according to the updated announcements of Fortune Wings Club operations rules.

04/05/2015

Dear Passenger:

Recently, criminals have been posing as Hainan Airlines customer service staff and texting fake messages to passengers with the following contents: luring passengers to call a given phone number to receive a refund for an overcharged air fare; offering free refunds for flight cancellations but requiring the payment of a certain counter fee; or informing passengers of bank card problems during refunding and asking for verification codes or other invasions of passenger privacy.


In order to prevent potential losses and damages and to ensure a pleasant journey, Hainan Airlines would like to draw your attention to the following points:


1.The Hainan Airlines 24-hour service line is (0086+898) 95339.


2.In the event of any system update or system failure, we will post a public announcement on our official website. If you receive conflicting information, please contact the Hainan Airlines service line for more information.


3.Hainan Airlines has taken the necessary privacy measures to protect the private data of every passenger. If you believe any of your personal information has been compromised, please contact the police. We will actively cooperate in the investigation. If you have any questions or concerns, please call our service line. Thank you for your cooperation.


Hainan Airlines

10/03/2015

New Nonstop Service to Shanghai & Beijing Starts in June

Service to Beijing Increases to Daily May 1

 

As part of a large scale expansion in North America, China’s Hainan Airlines today announced it plans to begin three new nonstop routes between the United States and  China. Service will be inaugurated from Silicon Valley’s Norman Y. Mineta San Jose International Airport to Beijing on June 15, from Boston’s Logan Airport to Shanghai’s Pudong Airport on June 20, and from Seattle-Tacoma International Airport to Shanghai Pudong on June 22.

Mainland China’s only certified Skytrax five-star airline will operate two-class Boeing 787 Dreamliners on between San Jose and Beijing five days a week: Monday, Wednesday, Friday, Saturday and Sunday, with early afternoon departure times. Service between Boston and Shanghai will operate thrice weekly: Tuesday, Thursday and Saturday, with afternoon times. Between Seattle and Shanghai, using a two-class Airbus A330-200, the airline will operate four days a week, Monday, Wednesday, Friday and Sunday, with midday departure times.

From Boston, flights will depart at 4:25pm and arrive Shanghai at 7:35pm the following day. Return flights will depart Shanghai at 11:45am and arrive Boston at 2:25pm the same day. Flight time is 15 hours ten minutes westbound and 14 hours forty minutes eastbound. Connections with Hainan’s airline partners, including JetBlue with its Boston focus city, allow travelers to connect to and from the new service from points throughout the U.S. and Canada.

Seattle flights will depart at 12 noon and arrive Shanghai at 4:30pm the following day. Return flights will depart Shanghai at 1:15pm and arrive Seattle at 9:35am the same day. Flight time is 13 ½ hours westbound and 11 hours 20 minutes eastbound.  Connections with Hainan’s airline partners, including Alaska Airlines with its Seattle hub, allow travelers to connect to and from the new service from points throughout the U.S. and Canada.

The new flights from  San Jose represent the first ever nonstop service between Mainland China and Silicon Valley. Flights will depart San Jose International Airport at 1:10pm and arrive Beijing at 4:40pm the following day. Return flights will depart Beijing at 2:30pm and arrive San Jose at 11:10am the same day. Flight time is 12 ½ hours westbound and 11 hours 40 minutes eastbound. Connections to and from points throughout China are also possible throughout Hainan’s extensive domestic network.

Cargo service is offered on all flights.

Service on the existing Beijing routes to and from Boston, Seattle and Chicago  will increase to daily on May 1, 2015. Hainan Airlines also operates daily between Toronto, Canada and Beijing.

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are excited to open three new nonstop routes from North America to China. The community of interest and expanding trade between the United States and China has grown this market exponentially, enhanced by the new reciprocal ten year visas between the two countries recently put into place.”

Business class passengers are pampered with priority check-in and access to the lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature famous Bulgari® cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand. 

In Boston, Chicago, Seattle and San Jose, as well as in Shanghai and Beijing, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Shanghai’s Pudong Airport also features a Maglev train that speeds travel between the airport and the city.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813. 

Photographs available upon request. Contact Claire Chen 206-453-0282.

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of over 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

27/02/2015

Nonstop Service to Shanghai Starts June 20

Service to Beijing Increases to Daily May 1


As part of a large scale expansion in North America, China’s Hainan Airlines today announced it plans to begin nonstop service from Boston’s Logan Airport to Shanghai on June 20, 2015. Mainland China’s only certified Skytrax® five-star airline will operate two-class Boeing 787 Dreamliners three days a week, Tuesday, Thursday and Saturday, with afternoon times. The new flight complements the carrier’s existing nonstop service to Beijing, which will increase to daily on May 1. Hainan Airlines also serves Seattle, Chicago and Toronto and plans to begin new service between San Jose/Silicon Valley and Beijing on June 15.

Flight 7962 will depart Boston at 4:25pm and arrive Shanghai Pudong Airport at 7:35pm the following day. Flight 7961 will depart Shanghai Pudong at 11:45am and arrive Boston at 2:25pm the same day. Flight time is 15 hours ten minutes westbound and 14 hours forty minutes eastbound. Connections with Hainan’s airline partners, including JetBlue with its Boston focus city, allow travelers to connect to and from the new service from points throughout the U.S. and Canada. Cargo service will be offered.

Boston to Beijing service will increase to daily on May 1, 2015.

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are excited to open a new nonstop route from Boston to the important commercial city of Shanghai. The community of interest and expanding trade between New England and China has grown this market exponentially, enhanced by the new reciprocal ten year visas between the two countries recently put into place.”

“The importance of new international nonstop routes cannot be overstated in how they enable Massachusetts to engage with the rest of the world,’’ said Governor Baker.  “To be world class you need to be connected with the world and Massachusetts is world class. ‘’

“This new route speaks volumes about the great success Hainan has had in Boston since starting nonstop service to Beijing last June,’’ said Massport CEO Thomas P. Glynn. “I thank the business community and Massport’s Asia Task Force for their support in making Hainan’s Boston venture such a success. This new route is Hainan’s first from the US to Shanghai.’’

Business class passengers are pampered with priority check-in and access to the lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature famous Bulgari® cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand.

In Boston, as well as in Shanghai, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Shanghai’s Pudong Airport also features a Maglev train that speeds travel between the airport and the city.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813. 

Photographs available upon request. Contact Claire Chen 206-453-0282.

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of about 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

27/02/2015

Nonstop Service to Shanghai Starts June 22

Service to Beijing Increases to Daily May 1
  

As part of a large scale expansion in North America, China’s Hainan Airlines today announced it plans to begin nonstop service from Seattle Tacoma International Airport to Shanghai on June 22, 2015. Mainland China’s only certified Skytrax® five-star airline will operate two-class Airbus A330-200 four days a week, Monday, Wednesday, Friday and Sunday, with midday departure times. The new flight complements the carrier’s existing nonstop service to Beijing, which will increase to daily on May 1. Hainan Airlines also serves Boston, Chicago and Toronto and expects to begin new service between San Jose/Silicon Valley and Beijing on June 15.

Flight 7956 will depart Seattle at 12 noon and arrive Shanghai Pudong Airport at 4:30pm the following day. Flight 7955 will depart Shanghai Pudong at 1:15pm and arrive Seattle at 9:35am the same day. Flight time is 13 ½ hours westbound and 11 hours 20 minutes eastbound.  Connections with Hainan’s airline partners, including Alaska Airlines with its Seattle hub, allow travelers to connect to and from the new service from points throughout the U.S. and Canada. Cargo service will be offered.

Seattle to Beijing nonstop service will increase to daily May 1, 2015.

“Boosting nonstop service to China is a growing demand from our region’s business and leisure travelers that needs to be answered,” said Port of Seattle Commission Co-Presidents Courtney Gregoire and Stephanie Bowman.

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are excited to open a new nonstop route from Seattle to the important commercial city of Shanghai. The community of interest and expanding trade between the state of Washington and China has grown this market exponentially, enhanced by the new reciprocal ten year visas between the two countries recently put into place.”

Business class passengers are pampered with priority check-in and access to the lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature internationally recognized cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand.

In Seattle, as well as in Shanghai, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Shanghai’s Pudong Airport also features a Maglev train that speeds travel between the airport and the city.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813.  

Photographs available on request. Contact Claire Chen 206-453-0282.

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of about 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

 

 


27/02/2015

Nonstop Service to Beijing to Start June 15, 2015

 

China’s Hainan Airlines today announced it plans to begin nonstop service from Norman Y. Mineta San Jose International Airport to Beijing on June 15, 2015. Mainland China’s only certified Skytrax® five-star airline will operate two-class Boeing 787 Dreamliner five days a week, Monday, Wednesday, Friday, Saturday and Sunday, with early afternoon departure times. The new flight will be the carrier’s fifth North American destination, joining Seattle/Tacoma, Boston, Chicago and Toronto.

Flight 7990 will depart San Jose International Airport at 1:30pm and arrive Beijing at 4:55pm the following day. Flight 7989 will depart Beijing at 2:45pm and arrive San Jose at 11:30am the same day. Flight time is 12 ½ hours westbound and 11 hours 40 minutes eastbound. Connections to and from points throughout China are also possible throughout Hainan’s extensive domestic network. Cargo service will be offered.

“We are delighted to celebrate the announcement of Hainan Airlines’ new direct service between Beijing and Silicon Valley,” said City of San Jose Mayor Sam Liccardo. “With the enthusiastic support demonstrated by our global technology corporations, this new route will be a success. I thank Hainan Airlines for its significant investment in San Jose, and strongly encourage all business and leisure travelers to fly Hainan from Mineta San Jose International Airport.”

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are looking forward to welcoming even more travelers from Silicon Valley. With the growth of the technology industry, trade between the U.S. and especially this region has expanded.  Travelers will no longer have to endure traffic and taking longer routings when they are flying to or from Silicon Valley. The San Jose Airport is known for its amenities and accessibility.”

“We are delighted to welcome Hainan Airlines to Silicon Valley and know our regional business and leisure travelers will respond favorably to this service," said Director of Aviation Kim Becker Aguirre. “Hainan and the Boeing 787 Dreamliner are well-matched for our market with travelers who prefer to choose Silicon Valley for our convenience, on-time performance, and technologically-advanced facilities and services.”

Business class passengers are pampered with priority check-in and access to Silicon Valley airport’s lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature famous Bulgari® cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand.

In San Jose, as well as in Beijing, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Those making connections to other Chinese destinations may take advantage of the new business class lounge in Terminal 1 offering a wide range of luxurious amenities.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens. If connecting in Beijing, an exclusive transit lounge is open to economy class passengers as well.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813.  

Photographs available on request. Contact Claire Chen 206-453-0282

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of about 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

About Mineta San José International Airport

Mineta San José International Airport (SJC) is Silicon Valley’s airport, a self-supporting enterprise owned and operated by the City of San José. SJC served 9.4 million passengers in 2014, a 7 percent increase year-over-year. SJC offers approximately 125 daily flights on 11 domestic and international carriers to 30 nonstop destinations.

SJC’s five-star customer service experience sets it apart from other Bay Area and US airports. Airlines and passengers respond positively to SJC’s customer amenities, including modern terminal buildings, free and fast WiFi, comfortable seating with built-in power outlets, a luxurious, award-winning lounge open to all travelers, a rental car center conveniently located across from the terminals and Global Entry kiosks to expedite arriving international passengers. Silicon Valley’s airport is located in San José, California’s third largest city and the nation’s tenth largest city. SJC facts can be found here. For more airport information, visit www.flysanjose.com.

 

01/01/2015

The World Travel Awards (WTA) Grand Final Gala Ceremony 2014 was held at the Cuisinart Golf Resort & Spa in Anguilla on the evening of December 7th, at which the World Class Awards winners were announced. Hainan Airlines Co., Ltd stood out among 15 well-known competitors, both from with in China and abroad, to win the World's Leading Airline-Business Class 2014 award.

On the heels of winning the WTA's awards for Asia's and World's Leading Airline-Economy Class last year, Hainan Airlines was awarded with Asia's Leading Airline--Business Class in October and World's Leading Airline-Business Class in December of this year.

Xu Fei, general manager of in-flight services at Hainan Airlines, said at the award ceremony, "We are very grateful for the organizing committee's recognition of our cabin services. We will continue to create innovative, high-quality and excellent travel experiences based on the service concept 'Oriental Beauty', and continue to be the airline of choice for travelers."

World Travel Awards founder and president Graham E. Cooke awarded the trophy to Xu Fei while offering his congratulations, saying: "Hainan Airlines plays a pioneering role in the aviation industry. The organizing committee awarded the honor to the airline and looks forward to seeing the airline introduce more innovative services and products, while continuing to provide excellent services as well as more convenient and better choices for travelers going forward."

In October of this year, Hainan Airlines differentiated itself from 15 well-known airlines to win the World's Leading Airline-Business Class award. Nominees included Qatar Airways, Etihad Airways, Cathay Pacific Airways and Air New Zealand, among others. Singapore Airlines, Qatar Airways and Virgin Atlantic Airways have been previous recipients of the award.

The airline's "Smile" concept is incorporated into every service offering, each of which complies with all international standards. The award is evidence of the judges' and the traveling public's recognition of Hainan Airlines.

WTA has been described as the "Oscars" of the travel and tourism industry by The Wall Street Journal and is regarded as an authoritative recognition of excellence in products and services across the world's travel and tourism industry.

03/12/2013

HAIKOU, China, Dec. 2, 2013 /PRNewswire/ -- On November 30, the high-profile World Travel Awards (WTA) held its World-Class Awards ceremony at La Cigale Hotel Doha in Qatar. Hainan Airlines Company Limited ("Hainan Airlines") was honored with the "World's Leading Economy Class" award, on the heels of winning the "Asia's Leading Airline Economy Class" award last month.


WTA was established in 1993 to acknowledge and reward the world's leading players across the tourism sector. The awards are regarded globally as the highest accolade in the sector and have been called "the Oscars of the travel industry" by The Wall Street Journal. WTA sets awards for all regional categories, and winners are selected based on votes cast globally by industry professionals and consumers online. It is one of the most prestigious awards programs in the tourism industry. This time, Hainan Airlines distinguished itself from the world's 12 other leading airlines, including British Airways, Lufthansa, Qatar Airways, Singapore Airlines, Emirates Airlines and Virgin Atlantic.


"We know that the award is the recognition and appreciation by industry professionals and consumers worldwide for the quality of Hainan Airlines' economy class services. We will continue our commitment to high-quality air services, and hope Hainan Airlines can become the first choice of an ever greater number of travelers," Joel M. Chusid, Executive Director of Hainan Airlines in the United States, said in his acceptance speech. Since its inception in 1993, Hainan Airlines has, through a proactive and innovative approach, been dedicated to making passengers feel welcome on its airplanes and assuring them the most comfortable travel experience through its high-quality services by adopting the best practices from a long tradition of Oriental hospitality.


World Travel Awards President and Founder Mr Graham E. Cooke said: "It is no surprise our voters have recognized Hainan Airlines as a global leader in the aviation sector; their success is richly deserved and it would be no surprise if we were to hear a great deal more from them here at World Travel Awards in the future."


In addition to the award by WTA, Hainan Airlines recently won the International Travel Catering Association (ITCA)'s Mercury Award in the On Board Service category. "Cherished Experience". Hainan Airlines demonstrates its excellence through the gaining of these highly coveted awards. The airline continues to garner greater visibility and popularity worldwide through its actions and achievements.

15/10/2013

The World Travel Awards Asia & Australasia Gala Ceremony, part of the WTA's series of gala events often referred to as "the Oscars of the travel industry", was held in Dubai on October 1. The tally of the voting by 230,000 industry judges and travelers awarded Hainan Airlines the Asia's Leading Airline Economy Class at the 20th WTA.


Xu Fei, general manager of the cabin service department at Hainan Airlines, attended the ceremony and said, "We are very grateful for the support and trust of the judges and travelers. We will continue to provide passengers with the five-star level of service and a most comfortable and safe flight experience."


WTA president and founder Graham E. Cooke congratulated Hainan Airlines, noting, "The jury has affirmed and recognized Hainan Airlines' performance over the past year, and looks forward to the airline maintaining and even improving its performance in the future."



Hainan Airlines Honored as Asia's Leading Airline Economy Class for 2013


Hainan Airlines distinguished itself from strong rivals including Asiana Airlines, Malaysia Airlines and Japan Airlines, when it grabbed the Asia's Leading Airline Economy Class award. The airline was nominated for three of WTA's awards: World's Best Airline, Best Business Class and Best Economy Class.


Hainan Airlines cabin service director said that the onboard level of service that allowed passengers to feel comfortable and well taken care of proved to be major advantages that led to the winning this prize. The airline provides passengers with onboard services that are more attentive and caring through the airline's unique "SMILE" concept. The five letters of the word SMILE stand for: Safety & Punctuality, Manners & Elegance, Innovation & Passion, Leadership & Teamwork, and Equality & Love.



Mr. Xu Fei, Gerneral Manager of Cabin Service Department was accepting an interview


World Travel Awards (WTA) was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry. Votes are cast globally by industry professionals in tourism, sightseeing and aviation for dozens of awards including the best hotels, airlines and travel agencies. Winning a World Travel Award has become one of the highest accolades a travel product can receive.


In April of this year, Hainan Airlines was honored as a SKYTRAX Five-Star Airline for the third year in a row. In August, the airline garnered first place in Best Champagne International First Class, Best Red Wine International Business Class and Best Red Wine International First Class by worldwide known business travel magazine Global Traveler. As one of seven airlines worldwide as well as the only one in China to win the SKYTRAX Five-Star Airline award, Hainan Airlines has been unremittingly improving its services and is recognized by worldwide travellers for its quality services.

02/09/2013

On August 15, 2013, United Nations Children's Fund (UNICEF)'s Representative to China Gillian Mellsop, HNA Group's EVP Zhu Weijun, Hainan Airlines' chairman Chen Ming and HNA Transforex Currency Exchange's president Hui Chengkun attended the signing and launching ceremony at Beijing Marriott Hotel Northeast for the "Change for Good" program, making Hainan Airlines the first mainland China-based carrier to join the "Change for Good" alliance.

The Hainan Airlines' chairman kicked off the event with a keynote speech: "With 20 years of experience behind it, Hainan Airlines is now able to give back to the community by providing five-star services on the back of a proven track record of safe operation. Hainan Airlines has now become the first mainland-based carrier to participate in UNICEF's 'Change for Good' program and we will continue to be deeply engaged and committed in improving the lives of children in China and other regions of the world. This marks a further step for us as we continue to strengthen our corporate social responsibility."

Gillian Mellsop indicated that Hainan Airlines is a model that can be followed by other companies, and UNICEF hopes that Hainan Airlines is successful in bringing more people on board to help improve the lives of children in China and other developing countries.

Under the terms of the long-term "Change for Good" cooperation agreement with UNICEF, Hainan Airlines plans to initially introduce the program on its Beijing-Haikou flights, then extend it to other domestic and international flights, as well as VIP lounges. The funds collected on Hainan Airlines flights will be directly delivered to UNICEF and every penny will be used to support children in need.

Launched in 1991, "Change for Good" is one of UNICEF's best-known, longest-running collection partnerships, designed to call for air passengers to voluntarily donate money to help implement its healthcare and welfare programs, aiming to improve the lives of children in over 150 developing countries across the world. Since 1993, Hainan Airlines has been committed to a wide range of public welfare programs, donating more than 800 million yuan (approx. US$130 million) in cash and in kind to various organizations, communities and individuals. The carrier will work to help improve the lives of children by implementing the "Change for Good" program with UNICEF.