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18/01/2022

尊敬的旅客:

  由于西安、郑州、深圳、天津、上海、珠海部分地区疫情风险等级提高,为最大化保障您的安全出行,海南航空加强机上防控措施,涉及西安出港航班自2021年12月17日起简化机上服务,郑州出港航班自2022年1月8日起简化机上服务、深圳、天津出港航班自2022年1月12日起简化机上服务、上海出港航班自2022年1月16日起简化机上服务、珠海出港航班自2022年1月18日起简化机上服务:

  1、暂停部分服务产品配备,如:食用冰块、餐谱酒单等。

  2、简化机上餐食:暂停餐食供应、特殊餐保障,仅提供预包装食品,周转类餐饮服务用具全面替换为一次性产品。

  3、简化机上服务:暂停一对一问候服务,取消靠枕、毛毯、毛巾服务;耳机等仅适量备份不重复提供。

  4、全面加强机上消毒:所有航班增配消毒用品,提高盥洗间、客舱环境的消毒频率。

  海南航空将密切关注疫情发展,根据国家政策和旅客需求适时调整,为您出行提供安全保障。

  感谢您在特殊时期给予我们工作的理解与配合。

海南航空控股股份有限公司

15/01/2022

尊敬的旅客:

  

     根据海口、三亚、琼海疫情防控要求,为方便您在各环节顺利乘机,请您务必仔细阅读以下告示,并按照提示提前做好相应准备。

  

一、个人健康申报

  

1、如果您近期有发热(体温≥37.3°)、干咳等症状或者正在服用止咳药、退烧药请主动报告工作人员。如您的体温≥37.3°禁止登机。

 

2、请您务必如实申报健康状况,不得采用服降温、止咳药物等方式隐瞒发热、干咳等症状。

  

3、请您提前申领健康码(国家一体化政务服务平台防疫健康信息码或海南健康码),并在始发站及目的站主动向工作人员出示。(国家一体化政务服务平台防疫健康信息码、海南健康码和海南健康

  

4、如您的家庭成员无法使用手机扫二维码形式填报,可通过同行人员申请“海南健康码”中的“家人健康码”。

  

5、如您因客观原因无法填写电子版健康申明,请告知地面人员和乘务员,领取纸质版《个人健康申报表》填写,并自行携带下机,以备目的站人员检查。

 

二、个人旅居史情况

1、请您提前通过三大通信运营商平台查询近期旅行轨迹并截图留存,以备相关部门查验。


1)方式一


申领健康码后点击核验通行大数据行程卡,具体操作示意图如下:


(1)海南健康码操作:


    

海南健康码


(2)国家政务服务健康码操作:


    

国家政务服务健康码


 

2)方式二:扫描行程码:


 

疫情防控行程查验


 

3)方式三:短信查询:

移动:CXMYD 发送至10086,再依据回复短信输入身份证后4位;

联通:CXMYD#开户证件后4位至10010;

电信:CXMYD#身份证证件后4位至10001


 

2、如您近期有境外、国内重点地区旅居史,请您提前知悉以下疫情管控政策,也请您如实告知工作人员。

 
  

赴海口航班:

  
     

境外管控

1.入境人员需严格落实“14+7+7”健康管理措施,即入境后14天集中隔离医学观察,7天居家健康监测,7天自我健康监测。14天集中隔离期间,第1、7、13天开展核酸检测;7天居家健康监测期间,第2、7天开展核酸检测;7天自我健康监测期间,第7天开展核酸检测。

2.其他省份入境未满14天的境外旅居史人员禁止进入海口。

3. 对满14天且不满21天的入境来琼人员
1)需持有7天内核酸检测阴性证明和解除隔离证明,填写《海南省入境人员健康监测承诺》,并配合地面人员完善入境旅客信息采集。《承诺书》原件由旅客携带,并交给美兰机场查验人员。(重点为联系电话、来琼具体地址,没有住址的要写明所去的县市区)
2)入境不满21天来琼人员在航班落地后根据工作人员指引第一批次下机。落地后必须主动申报并配合当地疫情防控工作,如未主动申报或不配合工作造成疫情防控影响,自行承担相应法律责任。
3)入琼后,在海口或省内其他市县有固定居住地的旅客,相关单位将安排点对点专车运送并落实居家健康监测管理;对于没有固定居住地的旅客,由口岸所在城市为旅客确定位于本辖区的住所(指定健康服务点),并开展点对点居家健康监测管理。入境人员被管理期间不应更换住所,直至入境满21天。

4. 14天内有澳门地区旅居史人员
1)无境外其他国家/港台旅居史,也无国内中高风险地区的旅客填写《海南省入境人员健康监测承诺书》,凭7天内的核酸阴性证明通行;未持有核酸检测证明人员,抵琼后第一时间集中采样进行一次核酸检测,核酸检测结果未出前,集中等待结果,费用自理。
2)如有境外其他国家/港台旅居史,或有国内中高风险地区的旅客,按照相应管控政策执行。

  

境内风险地区管控

1. 一类、二类地区管控要求(具体涉及地区详见附表)
1)14天内有风险地区旅居史人员,在入琼口岸集中隔离14天,并于第1天和第13天分别采样进行免费核酸检测。
2)隔离期满核酸检测阴性后,再进行7天的居家健康监测,结束时再进行一次核酸检测。一旦出现发热、咳嗽等症状及时就医,并主动告知医生近期的旅居史。
3)来琼前或到达后尽快且不超过12小时向乡镇(社区)或接待单位报备。

2. 涉疫区管控措施(具体涉及地区详见附表)
1)从涉疫区出发或14天(离开涉疫区之日算起)内有涉疫区旅居史的旅客,前往海口须凭48小时内两次(间隔≥24小时)核酸检测阴性报告,方可登机。未满足条件者,禁止登机。其中,14天内有涉疫区旅居史的旅客落地后须进行核酸采样并等候结果。

2)14天内无涉疫区旅居史,同时从其他地区至涉疫区转乘飞机前往海口的旅客,如在涉疫区滞留未超过24小时,则在登机前签署承诺书,落地后凭承诺书正常通行。注:同时适用于中转时间不超过24小时的中转航班。

3)1月4日18:00时起,凡14天内有上海市宝山区、奉贤区旅居史的旅客乘航班来琼落地后采取以下防疫措施:①有 48 小时 2 次核酸检测阴性证明旅客核验后放行(不再做核酸检测)。②无 48 小时 2 次核酸检测阴性证明旅客(不含经停机场乘机人员)在美兰国际机场落地进行一次核酸检测,采样后放行。③14天内无上海市宝山区、奉贤区旅居史的旅客正常放行。

4)1 月6日08:00时起,凡14天内有上海市浦东新区、杨浦区旅居史的旅客乘航班来琼落地后采取以下防疫措施:1.有 48 小时 2 次核酸检测阴性证明旅客核验后放行(不再做核酸检测)。2.无 48 小时 2 次核酸检测阴性证明旅客(不含经停机场乘机人员)在海口美兰国际机场落地进行1次核酸检测,采样后放行。3.14天内无上海市浦东新区、杨浦区旅居史的旅客不采样正常放行。

6)如因旅居地区被纳入涉疫区管控范围未满48小时,而未能提供48小时两次(间隔≥24小时)核酸检测阴性报告的来琼返琼人员,按以下要求实施防控措施:仅能提供48小时内一次核酸检测阴性报告的,抵琼后第一时间集中采样,免费进行一次核酸检测。采样后集中等待结果,阴性放行,落实自我健康监测至14天。

7)航班经停、中转涉疫区的来琼返琼人员,按以下要求实施防控措施:
① 购票时航程提示航班有“经停”点,且经停机场所在城市(一般指地级市)为涉疫区城市,则从航班始发站登机的可正常通行,无需核酸检测阴性报告。
② 购票时航程提示“中转”:即需换乘中转航班在涉疫区滞留超过24小时,如换乘属于涉疫区的航班抵琼,按涉疫区航班入琼管控政策,须持48小时两次(间隔≥24小时)核酸检测阴性报告办理乘机手续。【以中转站(涉疫区)-海口航班计划起飞时间计算48小时两次(间隔≥24小时)核酸检测阴性报告是否满足要求】

8)涉疫区航班旅客或14天内有涉疫区旅居史来琼返琼人员,因天气等不可抗力原因导致航班延误,按以下要求实施防控措施:
① 航班延误未超过12小时且未离开机场的来琼返琼人员,可凭原有48小时两次(间隔≥24小时)核酸检测阴性报告通行。
② 航班延误超过12小时但未离开机场的来琼返琼人员,抵琼后免费进行一次核酸检测,采样后即可离开。
③ 如果航班延误时间超过12小时,且来琼返琼人员离开机场进入涉疫区市内,须严格执行48小时两次(间隔≥24小时)核酸检测阴性报告通行。

9)离琼前往涉疫区48小时内返琼人员,须在省外进行一次核酸检测,凭核酸检测阴性报告以及离琼机票/车票/船票等证明办理乘机手续。抵琼后在机场再免费做一次核酸检测,采样后即可离开。

10)涉疫区名单以海南省新冠肺炎疫情防控工作指挥部发布为准(一般指出现核酸检测结果阳性人员的地级市)。例如:省指挥部发布某某市某某区为涉疫区,则14天内有上述区域旅居史轨迹人员,按涉疫区管控,并非整个XX市全域纳入管控。

11)来琼前或到达后尽快且不超过12小时向乡镇(社区)或接待单位报备。

3. 特殊管控要求:
(一)非涉疫区赴海口的旅客原则上需要携带48小时1次核酸证明方可乘机;特殊情况下,请各始发站联系地服部海口分部牛浩然、庄梦珊,请示美兰防疫办报备同意后方可办理。如现场旅客存在投诉倾向,请注意按服务非正常事件主动报备公司品牌和质量单位。
(二)涉疫区旅客。涉疫区入(返)琼旅客必须持有 48 小时内 2 次(间隔 24 小时)核酸检测阴性结果报告方可办理乘机手续。
(三)各城市至海口的航班,需提供所在城市至海口航班旅客名单列表(上海市全域按非涉疫区管控),在航班起飞后30分钟内,将表格发送至机场驻点组邮箱(13976570060@163.com),涉疫区城市需同时抄送机场市场部人员邮箱(柯奕琪:yq.ke@hnair.com ;林杉:shan_lin@hnaport.com ),表格需提供电子excel版本,请勿提供手动填写拍照版本!

核酸查验具体要求

1、48小时内两次(间隔≥24小时)核酸检测阴性报告的具体要求:
① 48小时的截止时间计算以航班计划起飞时间为准。
② 核酸检测时间以采样时间为准。如无法确定采样时间,则以核酸检测结果报告时间往前推6个小时为准。
③ 关于两次核酸检测阴性报告时间间隔≥24小时。如两次核酸检测时间间隔超过20小时,未超过24小时,须抵琼后在机场免费做一次核酸检测,采样后即可离开。两次核酸检测时间间隔小于20小时的,不予以办理乘机手续。
④ 如核酸检测报告仅有日期,没有具体采样时间,可凭航班计划起飞前2天的核酸检测阴性报告登机,抵琼后在机场再免费开展一次核酸检测,采样后即可离开。例如:航班起飞日期为10月3日,凭10月1日及2日核酸检测阴性报告登机。
2、涉疫区来琼返琼3岁以下(含)婴幼儿无48小时两次(间隔≥24小时)核酸检测阴性报告的,以其同行监护人核酸检测阴性报告为准。

备注

1.海南健康码或国家政务服务健康码需为绿码。

2.无手机、无智能手机和由于其他原因无法扫码的来琼人员,签署纸质版《健康声明》,并携带至海口机场工作人员查验。

3.非涉疫区管控范围的特殊人员:针对老年人(60岁以上,含60岁,下同)、16岁以下儿童有同行人员,但无单独使用手机号码或使用非智能手机的,查验其同行人员健康码(其健康码也可添加同行人员),并由同行人员签署承诺书,承诺14天内与其轨迹行程一致,予以乘机,落地采样后放行。无同行人员、无单独使用手机号码或使用非智能手机的旅客,签署承诺书,落地采样后等候结果,阴性放行。(承诺书需写明居住地址)


     



三、温馨提示

  

疫情政策会根据疫情情况动态调整,请旅客配合目的站机场实施落地后的处置措施,具体处置措施以抵达机场时的政策要求为准。请您务必如实提供个人信息,遵守机场相关政策法规,如故意填报虚假信息、隐瞒疫情高发区或境外旅居史,将承担相应法律责任。

     

感谢您的理解与配合。

          

详情请点击查看https://www.hnair.com/guanyuhaihang/hhdt/hhgg/cxts/2021/202111/t20211129_49856.html 查询。



  

附表:

     

海南省管控地区(1月15日更新截至17:00)

  

海口

【一类地区19个】

【二类地区59个】

【涉疫区19个】

1.河南省许昌市禹州市夏都街道
2.河南省许昌市禹州市梁北镇
3.河南省许昌市禹州市颍川街道湾村安泰煤业公司家属院
4.河南省许昌市禹州市颍川街道回族小学北5街
5.河南省许昌市禹州市颍川街道开元小区
6.河南省许昌市禹州市颍川街道尹庄
7.河南省许昌市禹州市颍川街道禹王大道113号
8.河南省许昌市禹州市钧台街道四季花城(西院)
9.河南省许昌市禹州市韩城街道焦寨社区
10.河南省许昌市禹州市火龙镇刘沟村
11.河南省许昌市禹州市火龙镇郭楼村
12.河南省许昌市禹州市张得镇寨外村
13.陕西省西安市雁塔区小寨路街道长安大学社区
14.陕西省西安市雁塔区长延堡街道
15.天津市津南区辛庄镇林锦花园
16.天津市津南区辛庄镇林秀花园
17.天津市津南区辛庄镇咸水沽镇丰达园
18.河南安阳市汤阴县育才中学
19.河南安阳市汤阴县古贤镇全域

1.陕西省西安市新城区西一路街道
2.陕西省西安市碑林区柏树林街道
3.陕西省西安市碑林区太乙路街道
4.陕西省西安市碑林区长安路街道
5.陕西省西安市灞桥区洪庆街道
6.陕西省西安市灞桥区席王街道
7.陕西省西安市雁塔区大雁塔街道
8.陕西省西安市雁塔区等驾坡街道
9.陕西省西安市雁塔区电子城街道
10.陕西省西安市雁塔区杜城街道
11.陕西省西安市雁塔区小寨路街道(长安大学社区除外)
12.陕西省西安市雁塔区漳浒寨街道
13.陕西省西安市长安区郭杜街道
14.陕西省西安市长安区韦曲街道
15.陕西省西安市西咸新区沣东新城三桥街道
16.陕西省西安市西咸新区上林街道
17.陕西省西安市西咸新区王寺街道
18.陕西省西安市西咸新区秦汉新城渭城街道
19.陕西省西安市西咸新区沣东新城斗门街道
20.陕西省西安市高新区鱼化寨街道
21.陕西省西安市高新区丈八街道
22.陕西省西安市高新区五星街道
23.陕西省西安市高新区细柳街道
24.浙江省宁波市北仑区新碶街道沿海村
25.浙江省宁波市北仑区申州公司三部厂区、男工宿舍、女工宿舍
26.河南省洛阳市新安县正村镇正村社区
27.河南省洛阳市新安县正村镇西沟村
28.河南省许昌市禹州市(火龙镇刘沟村、郭楼村,夏都街道办事处,梁北镇,颍川街道塔湾街安泰煤业公司家属院、回族小学北5街、开元小区、尹庄、禹王大道113号,钧台街道四季花城(西院)、韩城街道焦寨社区、张得镇寨外村除外)
29.河南省郑州市中原区绿东村办事处电缆社区69号院
30.河南省郑州市中原区中原西路街道万达社区中原万达小区东院
31.河南省郑州市中原区绿东村街道陇西社区泷海路306号院(康桥上城品小区)
32.河南省郑州市中原区中原西路街道绿都社区绿都城南区14号楼
33.河南省郑州市中原区棉纺路街道盛润锦绣城社区盛润锦绣城小区东院1号楼
34.河南省郑州市二七区建中街办事处永安社区保全街28号院
35.河南省郑州市二七区嵩山路街道玉晖园社区玉晖园小区
36.河南省郑州市二七区大学路街道金桥社区中苑名都小区
37.河南省郑州市二七区一马路街道陇海大院社区陇海东路188号院
38.河南省郑州市二七区淮河路街道陇海社区富田陇海花园
39.河南省郑州市二七区大学路街道桃源社区桃源路45号院
40.河南省郑州市二七区大学路街道桃源社区桃源路25号院翰林世家
41.河南省安阳市文峰区
42.河南省安阳市滑县锦和街道锦和书苑人才公寓
43.河南省安阳市滑县锦和街道岸尚公馆东区四号楼
44.河南省安阳市内黄县六村乡袁六村
45.河南省安阳市汤阴县全域(育才中学、古贤镇除外)
46.河南省郑州市高新区石佛办事处育林社区五龙新城香榭园小区
47.浙江省金华市永康市石柱镇前锦村下陈自然村
48.浙江省金华市永康市增杰衡器厂
49.深圳市龙岗区布吉街道布吉社区壹村东心岭八巷55号楼栋
50.深圳市龙岗区吉华街道水径社区西环路2号富辰公寓
51.深圳市罗湖区清水河街道鹤围村58栋
52.深圳市罗湖区清水河街道鹤围村64栋
53.天津市津南区辛庄镇鑫昱花园
54.天津市津南区辛庄镇义佳花园
55.天津市津南区辛庄镇咸水沽镇龙湖紫宸
56.天津市津南区辛庄镇同泽园
57.天津市津南区咸水沽镇众惠里
58.上海市静安区静安寺街道愚园路228号
59.广东省中山市坦洲镇国际花城一期第41栋

1.陕西省西安市
2.陕西省咸阳市▲
3.云南省西双版纳傣族自治州▲
4.河南省洛阳市▲
5.浙江省宁波市北仑区
6.河南省许昌市
7.河南省郑州市
8.河南省周口市▲
9.河南省商丘市▲
10.河南省信阳市▲
11.浙江省金华市
12.深圳市龙岗区▲
13.深圳市罗湖区▲
14.河南省安阳市▲
15.天津市▲
16.大连市甘井子区▲
17.广东省中山市▲
18.上海市静安区▲
19.广东省珠海市▲

  


14/01/2022

尊敬的旅客:

  

     根据三亚、琼海疫情防控要求,为方便您在各环节顺利乘机,请您务必仔细阅读以下告示,并按照提示提前做好相应准备。

  

一、个人健康申报

  

1、如果您近期有发热(体温≥37.3°)、干咳等症状或者正在服用止咳药、退烧药请主动报告工作人员。如您的体温≥37.3°禁止登机。

 

2、请您务必如实申报健康状况,不得采用服降温、止咳药物等方式隐瞒发热、干咳等症状。

  

3、请您提前申领健康码(国家一体化政务服务平台防疫健康信息码或海南健康码),并在始发站及目的站主动向工作人员出示。(国家一体化政务服务平台防疫健康信息码、海南健康码和海南健康

  

4、如您的家庭成员无法使用手机扫二维码形式填报,可通过同行人员申请“海南健康码”中的“家人健康码”。

  

5、如您因客观原因无法填写电子版健康申明,请告知地面人员和乘务员,领取纸质版《个人健康申报表》填写,并自行携带下机,以备目的站人员检查。

 

二、个人旅居史情况

1、请您提前通过三大通信运营商平台查询近期旅行轨迹并截图留存,以备相关部门查验。


1)方式一


申领健康码后点击核验通行大数据行程卡,具体操作示意图如下:


(1)海南健康码操作:


    

海南健康码


(2)国家政务服务健康码操作:


    

国家政务服务健康码


 

2)方式二:扫描行程码:


 

疫情防控行程查验


 

3)方式三:短信查询:

移动:CXMYD 发送至10086,再依据回复短信输入身份证后4位;

联通:CXMYD#开户证件后4位至10010;

电信:CXMYD#身份证证件后4位至10001


 

2、如您近期有境外、国内重点地区旅居史,请您提前知悉以下疫情管控政策,也请您如实告知工作人员。

 
    

1)赴三亚航班:

  

境外管控

1.对于“入境未满14天”人员,建议旅客放弃行程。若旅客坚持成行,则落地后实施“14+7+7”健康管控措施,即14天医学隔离+7天集中医学健康观察(隔离)+7天医学健康观察。具体防疫管控要求请以三亚当地防疫管控单位通知为准。

2.对于“入境已满14天(含)未满21天(不含第21天)”人员,抵琼后继续集中医学健康观察(隔离)至满21天+7天医学健康观察。旅客需提前阅知《入境来琼人员个人防护告知书》,填写《海南省入境人员健康监测承诺》,并配合工作人员完善入境旅客信息采集。

3.旅客需主动告知是否有三亚(或海南省)固定住址:对于在三亚市(或海南省内)有固定住所的旅客,需签署承诺书,航司发放告知书。对于在三亚市(或海南省内)无固定住所的旅客,即在酒店居住人员,建议旅客放弃行程;若旅客坚持成行,则按照三亚防疫政策执行。具体防疫管控要求请以三亚当地防疫管控单位通知为准。

4.对于“入境已满21天(含)未满28天(不含第28天)”人员,请您非必要、不出门,同时前往三亚旅游的旅客不予成行。

5.澳门入关人员凭澳门入关当日所持有效核酸检测阴性证明(或入关当日有效粤康码)正常通行。

  

境内风险地区管控

1.一类、二类地区管控要求(具体涉及地区详见附表)
14天内有一类、二类地区旅居史的人员不建议成行。如旅客坚持成行,须签署知情同意书,落地后将实施“政府集中隔离14天+7天居家隔离”管控措施,费用自理。



2. 涉疫区旅居史管控要求(具体涉疫地区详见附表)
1)14天内有涉疫区旅居史的旅客(点开行程卡核验行程轨迹),须持有48小时内两次(间隔≥24小时)核酸检测阴性报告,方可登机。旅客抵达三亚机场后,按照当地防疫单位要求,配合开展落地核酸检测,实施留观、通行等管控措施。

2)有非涉疫区旅居史的所有旅客须持有48小时内一次核酸检测阴性报告,方可登机。

3)14天内有天津市旅居史的旅客不允许乘机飞往三亚。(注:无论是否持有核酸检测阴性证明,14天内有天津市旅居史的旅客均不得登机)

4)陕西省按照省级范围进行管控,浙江省宁波市、辽宁省大连市按照市级范围进行管控:
① 14天内有陕西省、浙江省宁波市、辽宁省大连市旅居史的旅客,须持有48小时内两次(间隔≥24小时)核酸检测阴性报告,方可登机,并进行落地核酸检测,按照当地防疫单位要求实施留观、通行等管控措施。
② 从陕西省飞往三亚航班的所有旅客(目前涉及航班有西安—三亚),须持有48小时内两次(间隔≥24小时)核酸检测阴性报告方可登机,同时下机前配合工作人员如实填写“旅客信息登记卡”,到达三亚机场凭登记卡下机,并进行落地核酸检测,按照当地防疫单位要求实施留观、通行等管控措施。

5)从河南省郑州市飞往三亚航班的所有旅客,须持有48小时内两次(间隔≥24小时)核酸检测阴性报告方可登机,同时下机前配合工作人员如实填写“旅客信息登记卡”,到达三亚机场凭登记卡下机,并进行落地核酸检测,按照当地防疫单位要求实施留观、通行等管控措施。

6)从黑龙江省、内蒙古自治区、浙江省飞往三亚航班(目前涉及航班有哈尔滨/呼和浩特/杭州—三亚)的旅客,如14天内无涉疫区旅居史,则凭海南健康码绿码以及48小时内一次核酸检测阴性报告登机。同时航班所有旅客下机后进行落地核酸检测,按照当地防疫单位要求实施采样后通行、留观等管控措施。

7)对于广东省深圳市的管控要求:广东省深圳市罗湖区、龙岗区按区级范围管控,如14天内有罗湖区或龙岗区工作生活史的人员,主动申报旅居史,按涉疫区要求管控,须持有48小时内两次(间隔≥24小时)核酸检测阴性证明方可登机;如14天内有深圳市活动轨迹但未在深圳市罗湖区、龙岗区生活工作且无其他涉疫区旅居史的旅客,须持有48小时内一次核酸检测阴性报告,并在始发站签署承诺书,可正常通行。同时,从深圳飞往三亚航班的所有旅客,须在下机前配合工作人员如实填写“旅客信息登记卡”,到达三亚机场凭登记卡下机,并进行落地核酸检测,按照当地防疫单位要求实施留观、通行等管控措施。

8)对于上海市的管控要求:上海市静安区按区级范围管控,如14天内有上海市静安区工作生活史的人员,主动申报旅居史,按涉疫区要求管控,须持有48小时内两次(间隔≥24小时)核酸检测阴性证明方可登机;如14天内有上海市活动轨迹但未在静安区生活工作且无其他涉疫区旅居史的旅客,须持有48小时内一次核酸检测阴性报告,并在始发站签署承诺书,可正常通行。

9)涉疫区经停、中转航班旅客登机要求:
① 经停:经停机场所在城市(一般指地级市)为涉疫区城市,则从航班始发站登机并持有48小时内一次核酸检测阴性报告的旅客,可正常通行,未出涉疫区机场,提供机票证明,可不需48小时内两次核酸检测阴性报告。
② 中转:如旅客从涉疫区的航班中转飞往三亚,以行程卡提示的轨迹信息为准,如轨迹信息提示有涉疫区旅居史,须持有48小时两次(间隔≥24小时)核酸检测阴性报告办理乘机手续。如轨迹信息提示无涉疫区旅居史,则旅客须持有48小时内一次核酸检测阴性报告。

10)因天气等不可抗力原因导致航班延误,按以下要求实施防控措施:
① 航班延误未超过12小时且未离开机场的旅客,可凭原有48小时内一次核酸检测阴性报告(非涉疫区旅居史旅客)或48小时两次(间隔≥24小时)核酸检测阴性报告(涉疫区旅居史旅客)通行。
② 航班延误超过12小时但未离开机场的旅客,可凭原有48小时内一次核酸检测阴性报告(非涉疫区旅居史旅客)或48小时内两次(间隔≥24小时)核酸检测阴性报告(涉疫区旅居史旅客),抵琼后落地采样放行。
③ 如果航班延误时间超过12小时,且旅客离开机场进入涉疫区市内,须严格执行48小时内一次核酸检测阴性报告(非涉疫区旅居史旅客)或48小时两次(间隔≥24小时)核酸检测阴性报告(涉疫区旅居史旅客)通行。

11)1月13日21:00起上海市静安区纳入涉疫区,上海市按照区级范围管控,实施临时管控措施如下:
① 1月13日21:00至1月14日21:00(以航班计划起飞时间为准),14天内有上海市静安区旅居史但无其他涉疫区旅居史的旅客,可持有48小时一次核酸检测阴性报告登机,但落地须进行核酸检测,并接受当地防疫单位开展的核酸检测结果等待等管控措施。
② 1月14日21:00起(以航班计划起飞时间为准),14天内有上海市静安区旅居史的旅客须严格执行48小时内两次(间隔≥24小时)核酸检测阴性报告登机的管控要求。

核酸查验具体要求

1、48小时内两次(间隔≥24小时)核酸检测阴性报告的具体要求:
① 48小时的截止时间计算以航班计划起飞时间为准。
② 核酸检测时间以采样时间为准。如无法确定采样时间,则以核酸检测结果报告时间往前推6个小时为准。
③ 关于两次核酸检测阴性报告时间间隔≥24小时。如两次核酸检测时间间隔超过20小时,未超过24小时,落地机场采样放行。如两次核酸检测时间间隔小于20小时,则禁止登机。
④ 如核酸检测报告仅有日期,没有具体采样时间,可凭航班计划起飞前2天的核酸检测阴性报告登机,落地机场采样放行。例如:航班起飞日期为10月3日,可凭10月1日及2日核酸检测阴性报告登机。(10月1日及3日的核酸检测阴性报告、10月2日及3日核酸检测阴性报告均可成行)

2、48小时内一次核酸检测阴性报告具体要求:
① 48小时的截止时间计算以航班计划起飞时间为准。
② 核酸检测时间以采样时间为准。如无法确定采样时间,则以核酸检测结果报告时间往前推6个小时为准。

3、涉疫区来琼返琼36个月以下(含)婴幼儿无48小时两次(间隔≥24小时)核酸检测阴性报告的,以其同行监护人核酸检测阴性报告为准,落地机场后在机场进行核酸采样后放行。

备注

1.海南健康码需为绿码。

2.特殊人员管控:
①老年人(60岁以上,含60岁):有同行人员,但无单独使用手机号码或使用非智能手机的老年旅客,查验其同行人员健康码(其健康码也可添加同行人员),并由同行人员填报“承诺书”(承诺书需写明居住地址),承诺14天内与其轨迹行程一致,持有48小时内一次核酸检测阴性报告者,允许登机。
②儿童(16岁以下,含16岁):须持有48小时内一次核酸检测阴性报告,同时儿童的海南健康码、行程卡按照同行监护人,如无涉疫区旅居史,则签署承诺书即可通行(承诺书需写明居住地址);如有涉疫区旅居史,则按照涉疫区管控政策予以执行。
③上述人群,如无同行人员、无单独使用手机号码或使用非智能手机的,落地采样后等候核酸检测结果,阴性放行。如持有核酸检测阴性报告者,落地采样后放行。
④无陪儿童:核验海南健康码挂靠人行程卡,留取儿童旅客海南健康码+挂靠人海南健康码+挂靠人行程卡纸质版复印件(截图也可用),并在复印件上签字确认情况属实,持有48小时内一次核酸检测阴性报告,可视为有同行人,正常通行。

  
  
     

2)赴琼海航班:


境外管控

1.入境人员严格落实“14+7+7”健康管理措施,即入境后14天集中隔离医学观察,7天居家健康监测,7天自我健康监测。14天集中隔离期间,第1、7、13天开展核酸检测;7天居家健康监测期间,第2、7天开展核酸检测;7天自我健康监测期间,第7天开展核酸检测。核酸检测每次均采集鼻咽拭子。对不具备居家健康监测(单人单间或家庭封闭管理“足不出户”)条件的,采取集中隔离医学观察措施。居家健康监测的,其家属第2、7天开展核酸检测。

2.对于“入境已满14天(含)未满28天”人员,需填写《海南省入境人员健康监测承诺》。

3.近14天内有澳门旅居史人员,且14天内无外国或其他境外地区旅居史,可凭绿色健康码和行程码及入境时7天内阴性核酸证明,抵琼后正常放行。

境内风险地区管控

1.一类、二类地区管控要求(具体涉及地区详见附表)
1) 14天内有上述地区旅居史人员,在入琼口岸集中隔离14天,并于第1天和第13天分别采样进行免费核酸检测。
2) 隔离期满核酸检测阴性后,再进行7天的居家健康监测,结束时再进行1次核酸检测。一旦出现发热、咳嗽等症状及时就医,并主动告知医生近期的旅居史。
3)未在风险地区滞留超过24小时以上,从其他地区到一类或二类地区转乘飞机、轮渡、火车等入琼人员,在到达目的地前,签署未有重点地区旅居史承诺书,抵琼后凭承诺书正常通行。

2. 涉疫区管理要求(具体地区详见附表)
1)14天(离开涉疫区之日算起)内有涉疫区旅居史的旅客及涉疫区入(返)琼旅客,凭48小时内两次(间隔≥24小时)核酸检测阴性证明方可办理登机。未满足条件者,禁止办理登机。

2)1月11日至3月15日期间,非涉疫区入(返)琼旅客须凭48小时内一次核酸检测阴性报告方可登机。

3)因旅居地区被纳入涉疫区管控范围未满48小时,而未能提供48小时两次(间隔≥24小时)核酸检测阴性报告的来琼返琼人员,按以下要求实施防控措施:
① 仅能提供48小时内一次核酸检测阴性报告的,抵琼后第一时间集中采样,免费进行一次核酸检测。采样后集中等待结果,阴性放行,落实自我健康监测至14天。
② 未能提供48小时内核酸检测阴性报告的,抵琼后在机场集中采样,免费进行一次核酸检测,集中等待结果,阴性放行。间隔24小时后,须再开展一次核酸检测,结果未出前居家(酒店等住宿场所)等待,结果仍为阴性的,落实自我健康监测至14天。

4)航班经停、中转涉疫区的来琼返琼人员,按以下要求实施防控措施:
① 购票时航程提示航班有“经停”点,且经停机场所在城市(一般指地级市)为涉疫区城市,则从航班始发站登机的可正常通行,无需核酸报告。
② 购票时航程提示“中转”:即需换乘中转航班,如换乘属于涉疫区的航班抵琼,按涉疫区航班入琼管控政策,须持48小时两次(间隔≥24小时)核酸检测阴性报告办理乘机手续。【以中转站-琼海航班计划起飞时间计算48小时两次(间隔≥24小时)核酸检测阴性报告是否满足要求】

5)涉疫区航班旅客或14天内有涉疫区旅居史来琼返琼人员,因天气等不可抗力原因导致航班延误,按以下要求实施防控措施。
① 航班延误未超过12小时且未离开机场的来琼返琼人员,可凭原有48小时两次(间隔≥24小时)核酸检测阴性报告通行。
② 航班延误超过12小时但未离开机场的来琼返琼人员,抵琼后免费进行一次核酸检测,采样后即可离开。
③ 如果航班延误时间超过12小时,且来琼返琼人员离开机场进入涉疫区市内,须严格执行48小时两次(间隔≥24小时)核酸阴性报告通行。

6)离琼前往涉疫区48小时内返琼人员,须在省外进行一次核酸检测,凭核酸检测阴性报告及离琼机票/车票/船票等证明办理乘机手续。抵琼后在机场再免费做一次核酸检测,采样后离开。

7)涉疫区名单以海南省新冠肺炎疫情防控工作指挥部发布为准(一般指出现核酸检测结果阳性人员的地级市)。例如:省指挥部发布某某市某某区为涉疫区,则14天内有上述区域旅居史轨迹人员,按涉疫区管控,并非整个XX市全域纳入管控。

核酸查验具体要求

1、关于48小时内两次(间隔≥24小时)核酸检测阴性报告的具体要求:
① 48小时的截止时间计算以计划起飞(发车、启航)时间为准。
② 核酸检测时间以采样时间为准。如无法确定采样时间,则以核酸检测结果报告时间往前推6个小时为准。
③ 关于两次核酸检测阴性报告时间间隔≥24小时。如两次核酸检测时间间隔超过20小时,未超过24小时,须抵琼后在机场免费做一次核酸检测,采样后即可离开。两次核酸检测时间间隔小于20小时的,不予以办理登机手续。
④ 如核酸检测报告仅有日期,没有具体采样时间,可凭计划起飞(发车、启航)前2天的核酸检测阴性报告登机,抵琼后在机场再免费开展1次核酸检测,采样后即可离开。例如:航班起飞日期为10月3日,凭10月1日及2日核酸检测阴性报告登机。
2、涉疫区来琼返琼3岁以下(含)婴幼儿无48小时2次核酸检测阴性报告的,以其同行监护人核酸检测阴性报告为准。

备注

1.海南健康码或国家政务服务健康码需为绿码。
2.无手机、无智能手机和由于其他原因无法扫码的来琼人员,填写纸质《健康声明》,抵达后交给地面防疫工作人员。如健康码中无法及时提供最新的防控地区,旅客抵到博鳌后需填写一份《健康声明》。

  



三、温馨提示

  

疫情政策会根据疫情情况动态调整,请旅客配合目的站机场实施落地后的处置措施,具体处置措施以抵达三亚时的政策要求为准。请您务必如实提供个人信息,遵守机场相关政策法规,如故意填报虚假信息、隐瞒疫情高发区或境外旅居史,将承担相应法律责任。

     

感谢您的理解与配合。

          

详情请点击查看https://www.hnair.com/guanyuhaihang/hhdt/hhgg/cxts/2021/202101/t20210120_47174.html 查询。



  

附表:

     

海南省管控地区(1月14日更新截至17:30)

       

三亚、琼海

【一类地区19个】

【二类地区55个】

【涉疫区18个】

1.河南省许昌市禹州市夏都街道
2.河南省许昌市禹州市梁北镇
3.河南省许昌市禹州市颍川街道湾村安泰煤业公司家属院
4.河南省许昌市禹州市颍川街道回族小学北5街
5.河南省许昌市禹州市颍川街道开元社区
6.河南省许昌市禹州市颍川街道尹庄
7.河南省许昌市禹州市颍川街道禹王大道113号
8.河南省许昌市禹州市钧台街道四季花城(西院)
9.河南省许昌市禹州市韩城街道焦寨社区
10.河南省许昌市禹州市火龙镇刘沟村
11.河南省许昌市禹州市火龙镇郭楼村
12.河南省许昌市禹州市张得镇寨外村
13.陕西省西安市雁塔区小寨路街道长安大学社区
14.陕西省西安市雁塔区长延堡街道
15.天津市津南区辛庄镇林锦花园
16.天津市津南区辛庄镇林绣花园
17.天津市津南区辛庄镇咸水沽镇丰达园
18.河南安阳市汤阴县育才中学
19.河南安阳市汤阴县古贤镇大朱庄村

1.陕西省西安市新城区西一路街道
2.陕西省西安市碑林区柏树林街道
3.陕西省西安市碑林区太乙路街道
4.陕西省西安市碑林区长安路街道
5.陕西省西安市灞桥区洪庆街道
6.陕西省西安市灞桥区席王街道
7.陕西省西安市雁塔区大雁塔街道
8.陕西省西安市雁塔区等驾坡街道
9.陕西省西安市雁塔区电子城街道
10.陕西省西安市雁塔区杜城街道
11.陕西省西安市雁塔区小寨路街道(长安大学社区除外)
12.陕西省西安市雁塔区漳浒寨街道
13.陕西省西安市长安区郭杜街道
14.陕西省西安市长安区韦曲街道
15.陕西省西安市西咸新区沣东新城三桥街道
16.陕西省西安市西咸新区上林街道
17.陕西省西安市西咸新区王寺街道
18.陕西省西安市西咸新区秦汉新城渭城街道.
19.陕西省西安市西咸新区沣东新城斗门街道.
20.陕西省西安市高新区鱼化寨街道
21.陕西省西安市高新区丈八街道
22.陕西省西安市高新区五星街道
23.陕西省西安市高新区细柳街道
24.浙江省宁波市北仑区新碶街道沿海村
25.浙江省宁波市北仑区申州公司三部厂区、男工宿舍、女工宿舍
26.河南省洛阳市新安县正村镇正村社区
27.河南省洛阳市新安县正村镇西沟村
28.河南省许昌市禹州市(火龙镇刘沟村、郭楼村,夏都街道办事处,梁北镇,颍川街道塔湾街安泰煤业公司家属院、回族小学北5街、开元社区、尹庄、禹王大道113号,钧台街道四季花城(西院)、韩城街道焦寨社区、张得镇寨外村除外)
29.河南省郑州市中原区绿东村办事处电缆社区69号院
30.河南省郑州市中原区中原西路街道万达社区中原万达社区东院.
31.河南省郑州市中原区绿东村街道陇西社区泷海路306号院(康桥上城品社区)
32.河南省郑州市中原区中原西路街道绿都社区绿都城南区14号楼
33.河南省郑州市中原区棉纺路街道盛润锦绣城社区盛润锦绣城社区东院1号楼
34.河南省郑州市二七区建中街办事处永安社区保全街28号院
35.河南省郑州市二七区嵩山路街道玉晖园社区玉晖园社区
36.河南省郑州市二七区大学路街道金桥社区中苑名都社区
37.河南省郑州市二七区一马路街道陇海大院社区陇海东路188号院
38.河南省安阳市文峰区
39.河南省安阳市滑县锦和街道锦和书苑人才公寓
40.河南省安阳市滑县锦和街道岸尚公馆东区四号楼
41.河南省安阳市内黄县六村乡袁六村
42.河南省安阳市汤阴县全域(育才中学、古贤镇除外)
43.河南省郑州市高新区石佛办事处育林社区五龙新城香榭园社区
44.浙江省金华市永康市石柱镇前锦村下陈自然村.
45.浙江省金华市永康市增杰衡器厂
46.深圳市龙岗区布吉街道布吉社区壹村东心岭八巷55号楼栋
47.深圳市龙岗区吉华街道水径社区西环路2号富辰公寓
48.深圳市罗湖区清水河街道鹤围村58栋
49.深圳市罗湖区清水河街道鹤围村64栋
50.天津市津南区辛庄镇鑫昱花园
51.天津市津南区辛庄镇义佳花园
52.天津市津南区辛庄镇咸水沽镇龙湖紫宸
53.天津市津南区辛庄镇同泽园
54.天津市津南区咸水沽镇众惠里
55.上海市静安区静安寺街道愚园路228号

1.云南省西双版纳傣族自治州(2021年12月28日10:00时起纳入涉疫区管理)▲
2.陕西省西安市
3.陕西省咸阳市(2021年12月20日10:00起纳入涉疫区管理)▲
4.河南省洛阳市(2021年12月31日16:00起纳入涉疫区管理)
5.河南省许昌市(2022年1月3日起08:00纳入涉疫区管理)
6.河南省郑州市(2022年1月4日起08:00纳入涉疫区管理)
7.河南省周口市(2022年1月5日10:00起纳入涉疫区管理)▲
8.河南省商丘市(2022年1月6日9:00起纳入涉疫区管理)▲
9.河南省信阳市(2022年1月6日9:00起纳入涉疫区管理)▲
10.河南省安阳市(2022年1月8日15:00起纳入涉疫区管理)
11.浙江省宁波市北仑区(2022年1月1日17:00起纳入涉疫区管理)
12.浙江省金华市(2022年1月6日18:00起纳入涉疫区管理)
13.广东省深圳市罗湖区(2022年1月7日14:00起纳入涉疫区管理)
14.广东省深圳市龙岗区(2022年1月7日14:00起纳入涉疫区管理)
15.天津市(2022年1月9日08:00起纳入涉疫区管理)
16.辽宁省大连市甘井子区(2022年1月12日14:30起纳入涉疫区管理)
17.广东省中山市(2022年1月13日12:30起纳入涉疫区管理)
18.上海市静安区(2022年1月13日21:00起纳入涉疫区管理)

说明:
1、赴三亚:陕西省按照省级范围进行管控,浙江省宁波市、辽宁省大连市按照市级范围管控,广东省深圳市罗湖区/龙岗区、上海市静安区按照区级范围管控,其他地区按照上述管控地区名单进行管控。
2、赴琼海:按照上述管控地区名单范围进行管控。


10/01/2022

尊敬的旅客:

为配合做好疫情防控工作,协助受影响旅客更好地安排出行,方便旅客办理改期、退票业务,特下发相关票务处理规定,具体内容如下:

一、适用条件

㈠ 适用航班:海南航空西安=多伦多进出港自营航班。

㈡ 适用票证:海南航空880票证。

㈢ 适用旅客:凡在2021年12月23日(含)前已购买西安=多伦多进出港航班的旅客。

㈣ 航班日期:2021年12月25日(含)-2022年1月25日(含)

二、退改规定

㈠ 客票变更:

在客票有效期内免费办理变更航班日期一次, 可免费改期至2022年6月30日前原航班(包括原客票规则不允许改期的客票),变更费、舱位差额和淡旺季差额均免除;再次改期、退票按自愿变更原则,根据客票适用条件办理。

㈡ 退票:在客票有效期内,旅客可至原购票渠道办理未使用客票的非自愿退票业务,不收取退票费。

㈢ 变更、退票均需航班起飞前取消订座座位或提出申请,已办理完客票变更、退票的旅客不适用本规定。

三、其他

持里程兑换免票的旅客同样适用此规定。

感谢您的理解与支持。

海南航空控股股份有限公司

06/01/2022

Dear passengers,

In view of recent rapid increase of imported COVID-19 infection cases from Canada, new prevention measure is taken to reduce risks and protect the health and safety of all passengers.

Starting from January 14, 2022, All passengers who are to fly from Canada to China directly will be required to take an additional nucleic acid test 7 days before boarding. This means the additional nucleic acid test must be done on January 7, 2022 before boarding on January 14, 2022. All passengers are required to Self isolate except for taking the second nucleic acid test and IgM anti-body test within 2 days before boarding, and necessary transit flight after the first additional test. All passengers are also required to monitor 7 days personal health status after the first additional test. All test certificates and personal health monitoring form (Please click here) shall be uploaded while applying for a QR code with "HDC" mark to the Chinese Embassy or Consulate General in Canada.

All the above-mentioned tests must be done at a medical institution recognized by the Chinese Embassy or Consulate General in Canada (Please click here).


30/12/2021

Dear Passenger,

Due to the epidemic prevention and control reasons, Hainan Airlines flight, HU7975 from Xi'an to Toronto has been cancelled for January 15th. Also, Hainan Airlines flight, HU 7976 from Toronto to Xi'an has been cancelled for January 16th. (The above dates are the respective local city departure dates.) Currently other flights in January as well subsequent flight after January are pending.

Hainan Airlines customer service hotline number 95339 will contact passengers who have purchased tickets. Please wait patiently for our call, or you may contact us by email at 95339intl@hnair.com, or click the link to reschedule the flight yourself: http://t.rrlvtu.com/h6bc.

We apologize for any inconveniences and thank you for your understanding during this time.

Hainan Airlines Holding Co., Ltd.

28/12/2021

Dear Passenger,

Due to the epidemic prevention and control reasons, Hainan Airlines flight, HU7975 from Xi'an to Toronto has been cancelled for January 1st and January 8th. Also, Hainan Airlines flight, HU 7976 from Toronto to Xi'an has been cancelled for January 2nd and January 9th. (The above dates are the respective local city departure dates.) Currently other flights in January as well subsequent flight after January are pending.

Hainan Airlines customer service hotline number 95339 will contact passengers who have purchased tickets. Please wait patiently for our call, or you may contact us by email at 95339intl@hnair.com, or click the link to reschedule the flight yourself: http://t.rrlvtu.com/h6bc.

We apologize for any inconveniences and thank you for your understanding during this time.

Hainan Airlines Holding Co., Ltd.

20/12/2021

Dear passengers,

From 0:00 on January 1st, 2022 to 24:00 on March 26th, 2022 (GMT +8), Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows:



Entry Exit Port Region Flight Route Weekly flights (local time) First Point Of Entry Execution Date
Departure Return
Xi'an North America HU7975/HU7976 Xi'an = Toronto Saturday Sunday From January 1st, 2022 to March 26th,2022
Beijing Europe HU491/HU492 Beijing (Capital) = Brussels Monday, Friday Tuesday, Saturday Xi'an From January 1st, 2022 to March 26th,2022


The above flight plan and first entry point may change, please refer to the system for inquiry.


Thank you for your understanding and support.


Hainan Airlines Holding Co., Ltd.

16/12/2021

尊敬的旅客:

根据比利时政府最新要求,12周岁(含)以上非比利时常驻居民(持比利时签发D类申根签证或各类比利时居留卡公民)从中国出发入境比利时必须提供落地前72小时以内采样的PCR报告。始发站将进行查验以确保旅客符合要求,否则需予以拒载。现将最新比利时入境要求更新如下:

1、12周岁(含)以上非比利时常驻居民(持比利时签发D类申根签证或各类比利时居留卡公民)从中国出发入境比利时必须提供落地前72小时以内采样的PCR报告。PCR报告需以纸质或电子版形式呈现并可以随时出示,所有检测报告检测人姓名必须与护照或居留卡上一致(英文),注明出生日期、采样日期、样本检测结果日期、报告签发日期,须使用英文版或其他比利时官方语言(法语/荷兰语/德语),检测结果必须为阴性,采样需在离境航班起飞前72小时内完成。官方仅承认PCR检测方式,且PCR字样需标注在报告上,不建议旅客采取中文检测报告+翻译文件的形式,有被拒绝入境风险。纯中文版检测报告不予认可,样本须由旅客始发国指定机构完成。

2、如旅客经布鲁塞尔中转至非申根国家且持有转机机票,则无需提交落地前72小时内核酸检测阴性证明;如目的国要求提供核酸检测阴性证明,则需按照目的国相应要求在始发站提供,在比利时机场不可能进行临时检测。 如旅客经布鲁塞尔中转至申根国家,需先在比利时入境,则需按照要求提交落地前72小时内核酸检测阴性证明。

3、12周岁(含)以上非比利时常驻居民(持比利时签发D类申根签证或各类比利时居留卡公民)将不再允许使用欧盟认可的疫苗接种证明代替核酸报告,比利时常驻居民可继续使用欧盟认可的疫苗接种证明成行。目前欧盟认可的疫苗为BioNTech and Pfizer(辉瑞)、Moderna(莫德纳), AstraZeneca(阿斯利康)、Janssen Pharmaceutica NV(强生),相关更新及详细信息请点击此处查询参考。   

4、无论旅客是否需要在布鲁塞尔入境均需要填写Passenger Location Form,目前按照比利时移民局要求,必须填写电子版并妥善保存报告,旅客可在计划出行日期前180天完成填写。

5、相关入境政策(包括隔离政策等)以比利时移民局的最新要求为准,网址请点击此处查询

温馨提示:

1、如旅客持有比利时居留卡(A/B/C/F)并且超过1年以上未在比利时入境或比利时居留卡(D/F+)并且超过2年以上未在比利时入境,需提前联系比利时驻华使领馆或比利时移民局(电话:003224888000,邮件infodesk@ibz.fgov.be,网址:https://www.ibz.be/fr/contact)确认是否可以正常入境或需办理签证,旅客需获取相关部门出具的书面许可作为登机必要材料之一。注:旅客在比利时所在市政厅意见不具有在边防入境的通行效力,需以使领馆或移民局的意见为准

2、如旅客持有其他欧盟成员国居留卡超过1年以上未在欧盟入境,建议咨询所在国驻华使馆或当地移民署确认旅客是否可以在比利时进行入境转机行程,原则上旅客需持相应部门出具的书面许可作为登机必要材料之一。海南航空无法对因离开欧盟境时间过长导致的遣返事件负责。

海南航空控股股份有限公司

15/12/2021

Dear passengers,

At present, the epidemic situation in Belgium is very serious, the Omicron variant virus has appeared in Belgium, and the infection rate of children is also rising. The Chinese Embassy in Belgium reminded everyone to adhere to the principle of "unnecessary and no travel" to avoid cross-border travel risks.

If you really need to go to China, please do a good job of self-protection before departure, do a pre departure test according to the current requirements, and apply to the embassy for a health code or health statement. All passengers (including children) departing from or transiting to China through Belgium must board with a valid health code or health statement.

The epidemic prevention policy information will be dynamically adjusted. Please pay attention to the latest announcement of the local embassy and consulate in time. The corresponding policies shall be subject to the latest requirements of the Chinese Embassy in Belgium.

Hainan Airlines Holding Co., Ltd.

15/12/2021

Dear passengers,

Affected by the epidemic, Hainan Airlines Xi'an Fortune Wings Lounges will be suspended from now until December 31, 2021

During this period, for business class, platinum card and gold and silver card passengers who taking Hainan Airlines domestic flight departing from Xi'an, please go to the HNA Club opposite Gate 9 of terminal T2 according to the guidance of ground staff.

Thank you for your understanding and cooperation

Hainan Airlines Holding Co., Ltd.

26/11/2021

Dear Passengers,



As announced by the Government of Canada, as of October 30, 2021 all travellers 12 years and 4 months of age and older that are departing a Canadian Airport, for travel within Canada or abroad, must be fully vaccinated in order to enter the restricted area of an airport and subsequently to board their flight, with limited exceptions.


To be considered fully vaccinated, you must have been vaccinated with one of the Public Health Agency of Canada’s approved vaccine regimens. Please refer to the official website of Public Health Agency of Canada for more information.


Proof of vaccination will be required during your travel journey, so be sure to have your documentation readily available. The documentation can be digital or in a paper form; however, you are encouraged to have a paper copy as a back-up to your digital proof. If you do not have proof of vaccination, you risk being denied boarding.


Transition period: from October 30 through November 29, there is a short transition period when travellers who don’t qualify as fully vaccinated will be able to travel if they can show a valid COVID-19 molecular test taken within 72 hours of travel.

Starting November 30, 2021 at 03:01 a.m. EST, vaccination will be required for travel within and out of Canada. A valid COIVD-19 molecular will only be accepted for limited exceptions


If your proof of vaccination is not in English or French, you need a certified translation in English or French. Your certified translation must include the stamp or membership number

of a professional translation association. Travellers who knowingly provide false or misleading information may be subject to a monetary penalty. Please visit the travel.gc.ca/ website for more details.


At the same time, all travellers must continue to comply with the following policies:


Starting from 1 December, 2020, all passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests, and apply for a QR code with "HS" or "HDC" mark to the Chinese Embassy or Consulate General in Canada within two days before boarding.


Thank you for your understanding and cooperation.



Hainan Airlines Holding Co., Ltd.

18/11/2021

Dear passengers,

From 0:00 on December 1st, 2021 to 24:00 on December 31st, 2021 (GMT +8), Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows:



Entry Exit Port Region Flight Route Weekly flights (local time) First Point Of Entry Execution Date
Departure Return
Xi'an North America HU7975/HU7976 Xi'an = Toronto Saturday Sunday From December 1st, 2021 to December 31st,2021
Beijing Europe HU491/HU492 Beijing (Capital) = Brussels Monday, Friday Tuesday, Saturday Xi'an From December 1st, 2021 to December 31st,2021


The above flight plan and first entry point may change, please refer to the system for inquiry.


Thank you for your understanding and support.


Hainan Airlines Holding Co., Ltd.

09/11/2021

Dear passengers,

Affected by the epidemic, Hainan Airlines Xi'an Fortune Wings Lounges will be suspended from now until November 30, 2021

During this period, for business class, platinum card and gold and silver card passengers departing from Hainan Airlines Xi'an domestic flight, please go to the HNA Club opposite Gate 9 of terminal T2 according to the guidance of ground staff.

Thank you for your understanding and cooperation

Hainan Airlines Holding Co., Ltd.

21/10/2021

Dear passengers:

Affected by the epidemic, Hainan Airlines Xi'an HNA Club was temporarily suspended from October 21st to October 31st.

During this period, passengers who take Hainan Airlines' business class, platinum card, and gold and silver cards departing from Xi'an by Hainan Airlines, please follow the instructions of the ground staff to go to the Hainan Airlines Xi’an Fortune Wings Elite Member Lounge opposite to Gate 9 of T2 Terminal.

We apologize for the inconvenience caused to you and thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

21/10/2021

尊敬的旅客:

根据进一步强化疫情防控措施的相关要求,自2021年10月21日,国内中高风险地区和有阳性病例报告的地区所在城市来深航班旅客需持48小时内核酸检测阴性证明登机,同时接受落地核酸检测。

特殊时期,我们可能暂停部分涉及航班的在线办理值机功能,请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

海南航空温馨提示您,疫情期间出行,请提前了解目的地相关防疫政策,做好相应准备,确保顺利乘机出行。

海南航空控股股份有限公司

20/10/2021

尊敬的旅客:

根据进一步强化疫情防控措施的相关要求,即日起,如您搭乘海南航空航班自陕西、甘肃、宁夏、内蒙古出港前往贵阳,请您持48小时内核酸检测阴性证明办理乘机手续。

特殊时期,我们可能暂停部分涉及航班的在线办理值机功能,请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

海南航空温馨提示您,疫情期间出行,请提前了解目的地相关防疫政策,做好相应准备,确保顺利乘机出行。

海南航空控股股份有限公司

19/10/2021

尊敬的旅客:

根据进一步强化疫情防控措施的相关要求,即日起,如您搭乘海南航空航班自陕西、甘肃、宁夏、内蒙古出港前往长沙,请您持48小时内核酸检测阴性证明办理乘机手续。

特殊时期,我们可能暂停部分涉及航班的在线办理值机功能,请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

海南航空温馨提示您,疫情期间出行,请提前了解目的地相关防疫政策,做好相应准备,确保顺利乘机出行。

海南航空控股股份有限公司

19/10/2021

尊敬的旅客:

根据进一步强化疫情防控措施的相关要求,即日起,如您搭乘海南航空航班自内蒙古、陕西、宁夏、甘肃、湖南、贵州出港前往武汉,请您持48小时内核酸检测阴性证明办理乘机手续。

特殊时期,我们可能暂停部分涉及航班的在线办理值机功能,请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

海南航空温馨提示您,疫情期间出行,请提前了解目的地相关防疫政策,做好相应准备,确保顺利乘机出行。

海南航空控股股份有限公司

18/10/2021

尊敬的旅客:

因疫情防控形势日趋向好,为兼顾您的出行安全和用餐需求,海南航空和大新华航空严格执行中国民用航空局《关于进一步做好国内疫情防控工作的紧急通知》指导要求,持续做好机上疫情防控的前提下,自2021年9月20日起,全面恢复航线机上热餐及饮品供应,温馨提示如下:

一、适用航班

海南航空控股股份有限公司、大新华航空有限公司实际承运的国内航班。

二、机上餐饮

1、低风险地区所在城市出港航班

⑴ 恢复实际飞行时间超过90分钟以上餐点航班热餐供应及饮品服务;

⑵ 恢复旅客餐食预订、周转类餐具使用;

⑶ 继续暂停食用冰块、冷菜及冷荤供应。

2、中高风险地区所在城市出港航班

暂停餐饮服务,涉及城市将根据国家政务服务平台发布数据动态更新。

三、机上服务

毛毯服务用品,根据疫情风险防控等级动态调整,低风险地区仅适量备份不重复提供,中高风险地区暂停提供。

四、防疫提示

所有航班会继续加强机上消毒,出于疫情防控考虑,建议您在飞行全程中佩戴好口罩,对号入座,做好自我防护。

疫情发生以来,我们始终把您的健康安全放在首位。我们会根据国内外疫情发展变化调整机上产品配备,为您出行提供温馨、舒适的服务保障。

海南航空控股股份有限公司

18/10/2021

尊敬的旅客:

       根据进一步强化疫情防控措施的相关要求,如您搭乘海南航空航班前往陕西(含中转旅客),请您持48小时内核酸检测阴性证明办理乘机手续。

       前往西安的旅客请提前注册"西安一码通",前往榆林、延安、汉中、安康的旅客请提前注册"陕西健康码"。

       特殊时期,我们可能暂停部分涉及航班的在线办理值机功能,请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

       海南航空温馨提示您,疫情期间出行,请提前了解目的地相关防疫政策,做好相应准备,确保顺利乘机出行。

       注:“48小时内”按照您的核酸报告显示时间至您搭乘航班计划落地时间计算(对采样时间和检测时间均显示的核酸报告,则以采样时间为准;如报告不显示具体时间,则以报告显示日期当日零时计算有效时间),儿童与成人要求一致。

海南航空控股股份有限公司

30/09/2021

Dear passengers,

According to the latest requirements of the Belgian Immigration Agency, from October 1, 2021, the Belgian border guards will no longer accept paper entry health information cards. All passengers must fill in the Passenger Locator Form (PLF) and and it must be valid within 180 days before the estimated time of arrival in Brussels. Passengers who do not hold the electronic entry health information card will not be able to board the plane. Passengers who do not hold an Passenger Locator Form (PLF) will not be able to board the plane.

If passengers fail to comply with this obligation or provide misleading/incomplete information, they may be refused entry Belgium and be fined.

Please keep your Passenger Locator Form (PLF) and other related materials properly, and submit them to the Brussels border when you enter Belgium. If the report cannot be completed or lost due to the passenger's personal reasons, the loss of repatriation and other losses will be borne by the passenger.

Hainan Airlines Holding Co., Ltd.

17/09/2021

Dear passengers,

From 0:00 on October 1, 2021 to 24:00 on October 30, 2021 (GMT +8), Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows:

Entry Exit Port Region Flight Route Weekly flights (local time) First Point Of Entry Execution Date
Departure Return
Xi'an North America HU7975/HU7976 Xi'an = Toronto Saturday Sunday From October 1st, 2021 to October 30th,2021
Beijing Europe HU491/HU492 Beijing (Capital) = Brussels Monday, Friday Tuesday, Saturday Xi'an From October 1st, 2021 to October 30th,2021


The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

07/09/2021

Dear passengers,

        At present, the global situation of the COVID-19 epidemic is still complicated and severe. In order to further improve the prevention and control of the epidemic, in accordance with relevant domestic regulations, starting from September 6, 2021 (Monday), the Embassy in Belgium will adjust the health code application requirements for certain personnel coming from Belgium to China, as follows:

1. Persons with a history of previous infections

        A person with a history of previous infection refers to a person who has been diagnosed with new coronavirus pneumonia or has not been diagnosed but has tested positive for any of nucleic acid, IgM antibodies, and IgG antibodies (except for positive IgM and IgG antibodies caused by the COVID-19 virus vaccine).

        After the relevant personnel recover from illness, they need to provide a lung CT or X-ray diagnosis certificate issued by a local medical institution (pregnant women may not provide this certificate) and a negative certificate for 2 nucleic acid tests. The test must be completed within 72 hours and the sampling time between the two nucleic acid tests must be more than 24 hours apart. Relevant reports should be sent to the mailbox of the Embassy in Belgium blslbjj@163.com for pre-review. After the pre-review is passed, a 14-day isolation management and health monitoring will be carried out, and the "Self Health Monitoring Form" will be filled in. If there is no abnormal situation during the period of isolation and health monitoring, you can apply for a health code with the "double negative" certificate of nucleic acid and IgM antibody within 48 hours before boarding.

2. People who have been vaccinated

        You should provide a formal vaccination certificate issued by the relevant domestic authorities or a clear photo of the European digital covid certificate (European digital covid certificate) when applying for the health code for the embassy to verify. If you cannot provide it, please download and fill in the "COVID-19 Vaccination Statement" and upload it to the mini program together with other materials. Persons vaccinated with non-inactivated vaccines must upload a serum IgM antibody test report against N protein, and the report must indicate "SARS CoV-2 anti-N Ab" or other relevant labels that reflect N protein testing. At present, the institutions recognized by the embassy for N protein antibody testing include MCH, LBS, CHR CITADELLE, and so on.

        You can apply for a health code only 14 days after completing the entire vaccination process. Persons who have not completed all doses of 2 or 3 doses of vaccine, or persons who have completed 2 doses of inactivated vaccine within the same day, shall be deemed to have not been vaccinated.

3. Persons in close contact with patients

        Persons who are in close contact with confirmed cases, suspected cases, and asymptomatic infections should be quarantined and monitored for 14 days from the last contact with no effective protection, and fill out the "Self-Health Monitoring Form". Nucleic acid tests are performed on the first 1, 4, and 7 days of the monitoring period, and the results are all negative before the health code can be applied.

4. Temporary business personnel

        Temporary business personnel returning to China from Belgium must complete at least 14 days of isolation closed-loop management in Belgium when applying for the health code, and the relevant company shall issue an isolation management commitment letter.

5. Landing crew

        The crew to China who landed in Belgium must undergo nucleic acid and serum IgM antibody tests after landing. After obtaining a "double negative" result, they shall undergo isolation closed-loop management for at least 14 days, and the shipping company shall issue a letter of isolation management commitment. The "dual inspection" after the crew has landed and the "dual inspection" before the departure should be completed in two different inspection institutions, and different inspection points of the same inspection institution are not regarded as different inspection institutions.

6. Special Reminder

        (1) All passengers who intend to depart from a third country and transit to China via Belgium must confirm in advance that they can return to the country of origin from Belgium. Passengers who cannot return to the country of origin may face detention risks and economic losses if they test positive during the transit period, become a close contact, or have suspected symptoms, and they are responsible for the consequences.

        (2) It is recommended that passengers who really need to go to China fully assess the risk of the epidemic and travel costs, and arrange their itinerary to China after the flight resumes, and try to avoid cross-border transfers to China. If you really need to transit to China via a third country, please learn in advance about the immigration policy of the transit country, the relevant requirements of the Chinese embassy in the transit country for people going to China to apply for the health code, and the testing designated or approved by the Chinese embassy in the transit country List of institutions and other information. Choose the transfer location carefully to avoid the consequences such as obstruction and detention at the transfer location.

        (3) During the issuance of the health code, the staff of the Embassy in Belgium may request supplementary materials according to the applicant's specific circumstances. Please understand and cooperate with the relevant applicants.

        Other policies are subject to the latest requirements of the Chinese Embassy in Belgium, For more information, please click here to inquire.

Hainan Airlines Holding Co., Ltd.

06/09/2021

尊敬的旅客:

  根据进一步强化疫情防控措施的相关要求,即日起,如您搭乘海南航空航班经广州出港前往太原,您需持有48小时内核酸检测阴性证明,抵达太原后在太原市检疫信息登记系统填报信息。如无48小时核酸检测阴性证明,您需进行登记并在机场一层检测点进行检查,完成核酸检测阴性证明后方可正常离开。

  特殊时期,我们可能暂停部分涉及航班的在线办理值机功能,请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

  海南航空温馨提示您,疫情控制期间,相关要求会有相应的调整及变化,出行前请密切关注相关信息,以免因当地政策变化给您的出行带来不便,实际情况请以当地政策为准。

海南航空控股股份有限公司

01/09/2021

Dear Passenger:

Due to the epidemic prevention and control reasons, the Hainan Airlines route from Brussels to Beijing (First entry point in Xi’an) will be adjusted as follows:

From September 28th through October 30th, for flight number HU492 Brussels-Beijing flight, the departure and arrival times have been adjusted, please see below for the updated times. Hainan Airlines customer service hotline number 95339 will contact passengers who have purchased tickets. Please wait patiently for our call, or you may contact us by email at 95339intl@hnair.com, or click the link to reschedule the flight yourself:http://t.rrlvtu.com/h6bc. We apologize for any inconveniences and thank you for your understanding during this time.


Flight Date

Flight Day

Departure time
(Brussels local time)

Arrival time in Xi’an
(Beijing local time)

September 28th

Tuesday

21:30

14:00+1

October 5th

October 12th

October 19th

October 26th

October 2th

Saturday

19:00

11:30+1

October 9th

October 16th

October 23th

October 30th


31/08/2021

尊敬的旅客:

由于近期国内疫情形势控制良好,为保证高端旅客服务质量,9月1日起海南航空西安金鹏阁贵宾室恢复运营。

乘坐海南航空西安国内出港的金银卡旅客,请您根据地面工作人员指引前往T1航站楼5号登机口对面海南航空西安金鹏阁贵宾室休息。

再次感谢您的理解与配合。

海南航空控股股份有限公司

18/08/2021

Dear passengers,

From 0:00 on September 1, 2021 to 24:00 on September 30, 2021 (GMT +8), Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows:

North American Routes:

Entry Exit Port Flight Route Weekly flights (local time) First Point Of Entry Execution Date
Departure Return
Xi'an HU7975/7976 Xi'an = Toronto Saturday Sunday Xi'an From September 1st, 2021 to September 30th,2021


European Routes:

Entry Exit Port Flight Route Weekly flights (local time) First Point Of Entry Execution Date
Bejing HU491 Beijing (capital) - Brussels Monday, Friday / From September 1st, 2021 to September 30th, 2021
HU492 Brussels - Beijing (capital) Tuesday Xi'an September 28th, 2021


The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

11/08/2021

Dear passengers,

Due to the impact of the epidemic, Hainan Airlines HU7235 / HU7236 (Between Beijing and Changsha) flights from August 11 to August 15 were cancelled for public safety reasons. You can contact the original ticket issuing place for free refund and change service

Due to the impact of the epidemic, there are many flight adjustments. Hainan Alines customer service hotline (0086 898) 95339 is waiting in line. If you fail to answer your phone in time, it is recommended that you quickly handle relevant business through the following self-service:

Refund: passengers who issue tickets on overseas websites (www.hainanairlines. Com) can enter Online refund to apply for online refund. If you need to refund a ticket for non overseas website passengers, please contact the original ticket issuing place for refund

Tips from Hainan Airlines: please pay close attention to the flight dynamics and local epidemic situation policy requirements, do a good job in personal protection and pay attention to travel safety. Thank you for choosing Hainan Airlines

07/08/2021

尊敬的旅客:

近期新冠病毒德尔塔变异株在全球范围内迅速蔓延,全国多地升级为国内中高风险地区,为降低疫情传播风险,自8月8日零时起海南航空、大新华航空暂停受理涉及始发地、经停地、目的地任一城市有中高风险地区的航班以下服务项目申请:无成人陪伴旅客服务(含无陪儿童、无陪老人、无陪孕妇)、小动物托运和客舱宠物运输服务(不含服务犬)。

如您已办妥相关服务申请,航班日期在2021年8月10日零点前的,现场正常提供服务保障;航班日期在8月10日零点后,实际乘行时如始发地、经停地、目的地任一城市出现中高风险地区,相关服务将会取消,您可通过原购票渠道办理免费退票。请您关注中高风险地区更新动态,及时调整行程。

给您带来的不便敬请谅解。

海南航空控股股份有限公司

06/08/2021

尊敬的旅客:

       当前新冠疫情发生变化,根据中国民用航空局《关于进一步做好国内疫情防控工作的紧急通知》,为最大化保障您的安全出行,坚决防止疫情通过航空途径传播。海南航空进一步加强机上防控措施:

       1、国内中高风险地区所在城市出港航班

          ⑴ 自8月2日起,暂停餐饮服务、旅客服务用品配备(毛毯、耳机、报刊等)及一对一问候服务;

          ⑵ 依据国家政务服务平台客户端公布数据,涉及上海出港航班已调整服务;后续将根据国家发布数据持续更新,敬请关注海南航空官网告知。

       2、其他地区出港航班

       自8月8日起,简化机上服务:

          ⑴ 暂停部分服务产品配备,如:食用冰块、餐谱酒单、机上刊物等。

          ⑵ 简化机上餐食服务:仅提供预包装食品,暂停特殊餐食预选服务,简化饮品选择,周转类餐饮服务用具全面替换为一次性产品;

          ⑶ 简化机上服务:暂停一对一问候服务,毛毯、耳机等仅适量备份不重复提供;暂停靠枕、毛巾服务。

        3、全面加强机上消毒:所有航班增配消毒用品,提高盥洗间、客舱环境的消毒频率。

       出于疫情防控考虑,建议您在飞行全程中佩戴好口罩,对号入座,减少非必要走动,尽量减少机上用餐。海南航空会密切关注疫情发展,根据国家政策和旅客需求适时调整,为您出行提供安全保障。

       感谢您在特殊时期给予我们工作的理解与配合。

海南航空控股股份有限公司

06/08/2021

Dear passengers,

According to Haikou City’s epidemic prevention requirements, from 6 o’clock on August 6, 2021, all passengers (including pick-up and see-off personnel) entering the terminal of Haikou Meilan International Airport must present the “Hainan Health Code” or “National Integrated Government Service” The green code of the platform's epidemic prevention health information code and a valid nucleic acid negative certificate within 48 hours.

In order to do a good job in the prevention and control of the new coronavirus pneumonia epidemic, we will try our best to provide convenience for passengers and reflect the true feelings of civil aviation. Passengers who take Hainan Airlines and Grand China Airlines domestic flights in and out of Haikou will be in the past 3 days (August 6 to August 8th) If you cannot meet the nucleic acid test requirements, you can apply for refunds in accordance with regulations. For details, you can call Hainan Airlines' 24-hour ticket service hotline 95339 for consultation.

Hainan Airlines would like to remind you that if you travel during the epidemic control period, please understand the relevant anti-epidemic policies of your destination in advance and make corresponding preparations to ensure a smooth flight.

Hainan Airlines Holding Co., Ltd.

05/08/2021

Dear passegers,

In accordance with Qinghai Province’s epidemic prevention and control requirements, Xining Airport has adopted isolation safeguards for flights coming to Xining from areas with medium and high risks. All passengers must uniformly follow the guarantee procedures for flights to Xining in medium- and high-risk areas and take the shuttle bus to enter the airport through the special inspection channel for epidemic protection. From now on, Xining Airport will stop pick-up services by special shuttle buses for Economy Class Passengers / Business Class Passengers entering the airport on flights in high-risk areas.

We apologize for the inconvenience caused.

Hainan Airlines Holding Co., Ltd.

05/08/2021

尊敬的旅客:

  根据进一步强化疫情防控措施的相关要求,即日起,如您搭乘海南航空航班前往北京需查验“北京健康宝”绿码。如您始发城市存在中高风险地区,请您持48小时内核酸检测阴性证明办理乘机手续。

  特殊时期,我们可能暂停部分涉及航班的在线办理值机功能,请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

  疫情期间出行,请您提前了解目的地相关防疫政策,做好相应准备,确保顺利乘机出行。

  注:“48小时内”按照您的核酸检测采样时间或报告时间至您搭乘航班的计划起飞时间计算。如果始发地当地政府对“48小时内”的计算另有规定,按当地政府规定执行。

  海南航空控股股份有限公司

温馨提示:

对于老人、儿童以及入境隔离期满人员因无单独使用手机号码,造成无法查验“北京健康宝”情况,您可参考如下信息:

  1、对有同行人员的老人、儿童,需查验其同行人员北京健康宝“绿码”,并填写“承诺书”,承诺其与同行人员14天内轨迹行程一致,且未去过国内中高风险地区所在县。2周岁以下婴儿可与同行人员直接登机。对与同行人员14天内轨迹行程不一致的老人、儿童,请参照无同行人员的老人、儿童(第2条)。

  2、对无同行人员的老人、儿童,须持48小时内核酸检测阴性证明或单位、社区出具的含14天内轨迹行程的纸质证明,并填写“承诺书”,查验有效身份证件后方可登机。旅客进京后需主动向社区报到和实施14天健康监测。

  3、对入境隔离期满无手机号码的人员,须查验解除隔离证明、48小时内核酸检测阴性证明并填写“承诺书”,查验有效身份证件后方可登机。

  4、关于北京健康宝等问题,您可拨打北京市政府热线010-12345咨询。

05/08/2021

Dear passengers,

According to relevant requirements for further strengthening of epidemic prevention and control measures, starting from today, if you take a Hainan Airlines flight to go to Beijing via Sanya Phoenix International Airport and Qionghai Boao Airport, please hold a negative nucleic acid test certificate within 48 hours for check-in.

In special periods, we may suspend some online check-in functions. You can complete the ticket change or refund through Hainan Airlines official website, APP or contact the original ticket purchase channel.

Hainan Airlines Holding Co., Ltd.

01/08/2021

尊敬的旅客:

  当前新冠疫情发生变化,正值暑运出行旺季,应最新防控要求,海南航空严格落实民航局《关于有针对性加强防控工作坚决防止疫情通过航空途径扩散的紧急通知》,坚决防止疫情通过航空途径扩散。为最大化保障您的安全出行,海南航空将加强重点地区的机上疫情防控措施:

  自2021年8月2日起,国内中高风险地区所在城市出港航班,暂停餐饮服务、旅客服务用品配备(毛毯、耳机、报刊等)及问候服务。

  海南航空将会密切关注疫情发展,根据国家政策和旅客需求适时调整,为旅客出行提供安全保障。

  感谢您在特殊时期给予我们工作的理解与配合。

  备注:依据国家卫健委公布数据,目前涉及中高风险地区所在城市包含南京、沈阳、大连、厦门、成都、长沙、绵阳、郑州、海口、上海、武汉、荆州、烟台;后续请以持续更新发布为准。

海南航空控股股份有限公司

30/07/2021

Dear Passenger:

Due to the epidemic prevention and control reasons, From August 15th through August 29th, the Hainan Airlines route from Brussels to Beijing, flight number HU492 has been canceled.

Hainan Airlines customer service hotline number (0086 898) 95339 will contact passengers who have purchased tickets. Please wait patiently for our call, or you may contact us by email at 95339intl@hnair.com, or click the link to reschedule the flight yourself: http://t.rrlvtu.com/h6bc.

We apologize for any inconveniences and thank you for your understanding during this time.

23/07/2021

Dear traveler:

Due to the needs of COVID-19 epidemic prevention and control, starting from July 22, 2021, Nanjing Lukou International Airport will suspend all types of special passenger services for domestic inbound and outbound flights, including services for unaccompanied passengers and wheelchair passengers. The specific recovery time will be later. notify.

Hainan Airlines would like to remind you that during the epidemic prevention and control period, relevant requirements will be adjusted and changed accordingly. Please pay close attention to relevant information before traveling to avoid inconvenience caused by local policy changes. Please refer to the local The policy shall prevail.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

13/07/2021

Dear passengers,

Due to the prevention and control of the new crown virus epidemic, Hainan Airlines' Brussels-Beijing route (the first entry point is Xi'an) will be adjusted as follows:

The departure time of the flight HU492 Brussels to Beijing from July 24 to August 14 is postponed. The scheduled departure time and arrival time of the flight are as follows:

Flight No. Route Flight Date Weekly flights (local time) Departure Time (local time) Arrival Time (local time) Port of entry
HU492 Brussels-Beijing July 27 Tuesday 21:00 14:00+1 Xi'an
August 3
August 10
July 24 Saturday 19:00 11:30+1
July 31
August 7
August 14


Note: Departure/arrival time is local time

Hainan Airlines' official customer service hotline (0086 898)95339 will contact passengers who have purchased tickets to confirm the new itinerary. Please wait patiently.

You can contact us by email (95339intl@hnair.com).

We apologize for the inconvenience caused to you.

Hainan Airlines Holding Co., Ltd.

06/07/2021

尊敬的旅客:

根据中国驻比利时使馆通知,因疫情原因,暂时停止在比利时人员持目前有效中国签证及工作类、私人事务类和团聚类居留许可入境中国。中国驻比利时使馆将不为上述人员签发《健康状况声明书》。

持外交、公务、礼遇、C字签证人员不受影响。外国人如确有特殊紧急赴华需要,可向中国驻比利时使馆申请签证,持2020年11月3日后签发的签证赴华入境不受影响。

该政策为应对当前疫情采取的临时性措施,中方将根据疫情形势及时作出调整并另行发布通知,具体信息可点击此处查看

海南航空控股股份有限公司

25/06/2021

Dear passengers:

According to the latest requirements of the Belgian government, from July 1, 2021, passengers aged 12 years and over enter Belgium from the red zone (China is within the red zone),and are not Belgian citizens/citizens without a Belgian residence card (Holding a D-type Schengen visa issued by Belgium), must to provide 72 before departure Hours of negative PCR report or full COVID-19 vaccination record of EU approved vaccines (The completion time of vaccination should be more than 2 weeks). The departure airport will conduct inspections to ensure that passengers meet the requirements, otherwise they will be refused. The latest entry requirements for Belgium are now updated as follows:

1. Passengers entering Belgium, if they are over 12 years old (inclusive), and are not Belgian citizens/Citizens without a Belgian residence card (Holding a D-type Schengen visa issued by Belgium)/No EU or Schengen citizenship/No valid Schengen residence card, must to provide 72 before departure Hours of negative PCR report or full COVID-19 vaccination record of EU approved vaccines (The completion time of vaccination should be more than 2 weeks). The PCR report must be presented in paper or electronic form and can be presented at any time. The name of the tester on all test reports must be consistent with the English name on the passport or residence card, indicating the date of birth, sampling date, sample test result date, report issuance date, and the English version or other official Belgian language (French / Netherland / German), the test result must be negative, and sampling must be completed within 72 hours before the departure flight.

2. If the passenger transits through Brussels to a non-Schengen country and holds a connecting ticket, there is no need to provide a negative nucleic acid test certificate within 72 hours before departure; if the destination country requires a negative nucleic acid test certificate, it must be provided at the departure airport in accordance with the corresponding requirements of the destination country. Temporary testing cannot be performed at Belgian airports. If passengers transit to Schengen countries via Brussels, they need to enter Belgium first, and they must provide a negative nucleic acid test certificate within 72 hours before departure as required.

3. The COVID-19 vaccines currently approved by the EU are BioNTech and Pfizer, Moderna, AstraZeneca, Janssen Pharmaceutica NV. For related updates and detailed information, please click here for reference.

  

4. Regardless of whether passengers need to enter Brussels, they need to fill in the Passenger Location Form. The electronic version is the main form. If it is not possible, a paper version is provided. The departure station must confirm that all passengers have filled in Passenger Location Form before boarding and inform passengers that they need to save the QR code (electronic version) or paper receipts for at least 48 hours after landing in Brussels for the relevant anti-epidemic units to check back.

  

5.Relevant immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Belgian Immigration Agency. Please click here for the website.


Hainan Airlines Holding Co., Ltd.

10/06/2021

Dear passengers:

According to the COVID-19 epidemic prevention and control requirements, Hainan Airlines temporarily closed the online check-in service for the Shenzhen-Beijing route, and the resumption time will be notified later.

Please go to the airport to go through the check-in procedures in advance. We apologize for any inconvenience caused to you 。

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

02/06/2021

尊敬的旅客:

根据深圳新冠疫情防控现状,为做好新型冠状病毒肺炎疫情防控工作,协助旅客更好的安排出行计划,现发布海南航空、大新华航空深圳进出港国内航班客票特殊处置方案,具体内容如下:

1 适用范围

1.1 适用出票日期:2021年6月1日(含)之前;

1.2 适用航班日期:2021年6月2日(含)至2021年6月30日(含);

1.3 适用航班:由海南航空(HU)、大新华航空(CN)实际承运的涉及深圳进出港国内航班和海南航空(HU)、大新华航空(CN)为市场方涉及深圳进出港国内代码共享航班。

2 客票处理方案

2.1 在客票有效期内办理退票手续

2.1.1 如您在航班离站前已取消客票订座记录,可至原购票渠道办理免费退票业务,不收取退票费。

2.1.2 如您在航班离站前未取消客票订座记录,按照原客票使用条件办理退票业务。

2.1.3 如您在我司官网购买的客票,请在官网点击“其他原因”提交退票申请。

2.2 在客票有效期内办理变更手续

2.2.1 如您在航班离站前已取消客票订座记录,可免费变更至2021年6月30日(含)之前同航线、同服务等级航班一次(如您的客票涉及跨服务等级变更,可免收变更手续费,但需补齐票款之间的差额);如客票按照以上原则办理过客票变更后再次提出客票变更或申请退票,在客票有效期内按照变更后的客票使用条件办理。

2.2.2 如您在航班离站前未取消客票订座记录,将依据原客票适用条件办理变更业务。

2.2.3 办理免费变更业务地点:您通过海南航空各直属售票处,海南航空呼叫中心、海南航空官网(含官网APP)及官网OTA旗舰店购买的客票可至原购票渠道办理;您通过其他渠道购买的客票或您购票渠道无法办理免费变更业务时,可在海南航空各直属售票处或海南航空呼叫中心办理。

2.2.4 如您需变更航程或变更承运人,建议您将原客票办理退票后另购新票。

2.3 已购买随心飞产品客票的旅客,如符合本方案免费退票、变更条款的,须在原出票渠道自助办理非自愿退票,并注明疫情原因影响,经后台人员审核符合则予以通过。

本方案自2021年6月2日起生效。请您在出行前务必确认本人符合出行要求,及时了解出发地和目的地的防疫政策,做好出行安排。

感谢您的理解与支持。

海南航空控股股份有限公司

30/05/2021

尊敬的旅客:

        根据广州、深圳新冠疫情防控现状,为做好新型冠状病毒肺炎疫情防控工作,协助旅客更好的安排出行计划,现发布海南航空、大新华航空广州、深圳进出港国内航班客票特殊处置方案,具体内容如下:

        1 适用范围

        1.1 适用出票日期:2021年5月30日(含)之前;

        1.2 适用航班日期:2021年5月21日(含)至2021年6月30日(含);

        1.3 适用航班:由海南航空(HU)、大新华航空(CN)实际承运的涉及广州、深圳进出港国内航班和海南航空(HU)、大新华航空(CN)为市场方涉及广州、深圳进出港国内代码共享航班。

        2 客票处理方案

        2.1 在客票有效期内办理退票手续

        2.1.1 如您在航班离站前已取消客票订座记录,可至原购票渠道办理免费退票业务,不收取退票费。

        2.1.2 如您在航班离站前未取消客票订座记录,按照原客票使用条件办理退票业务。

        2.1.3 如您在我司官网购买的客票,请在官网点击“其他原因”提交退票申请。

        2.2 在客票有效期内办理变更手续

        2.2.1 如您在航班离站前已取消客票订座记录,可免费变更至2021年6月30日(含)之前同航线、同服务等级航班一次(如您的客票涉及跨服务等级变更,可免收变更手续费,但需补齐票款之间的差额);如客票按照以上原则办理过客票变更后再次提出客票变更或申请退票,在客票有效期内按照变更后的客票使用条件办理。

        2.2.2 如您在航班离站前未取消客票订座记录,将依据原客票适用条件办理变更业务。

        2.2.3 办理免费变更业务地点:您通过海南航空各直属售票处,海南航空呼叫中心、海南航空官网(含官网APP)及官网OTA旗舰店购买的客票可至原购票渠道办理;您通过其他渠道购买的客票或您购票渠道无法办理免费变更业务时,可在海南航空各直属售票处或海南航空呼叫中心办理。

        2.2.4 如您需变更航程或变更承运人,建议您将原客票办理退票后另购新票。

        2.3 已购买随心飞产品客票的旅客,如符合本方案免费退票、变更条款的,须在原出票渠道自助办理非自愿退票,并注明疫情原因影响,经后台人员审核符合则予以通过。

        本方案自2021年5月30日起生效。 请您在出行前务必确认本人符合出行要求,及时了解出发地和目的地的防疫政策,做好出行安排。

        感谢您的理解与支持。

海南航空控股股份有限公司

18/05/2021

Dear passengers,

According to the COVID-19 epidemic prevention and control requirements, Hainan Airlines temporarily closed the online check-in service for the Yingkou-Shijiazhuang-Haikou (HU7684) route. The resumption time will be notified later.

Please go to the airport to go through the check-in procedures in advance. We apologize for any inconvenience caused to you.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

06/05/2021

Dear passengers,

In order to ensure the health and safety of you and others during international travel, and reduce the risk of cross-border spread of the epidemic, according to the requirements of epidemic prevention and control, all entry and exit personnel must make a health declaration. Please follow the path below to apply in advance and at the departure airport Show it to the staff.

1. Search for "customs pocket declaration" on WeChat to declare ;

2. Scan the following QR code to declare (Please click here to view the QR code).

The effective time of the declaration cannot be earlier than 24 hours before the entry and exit. After the declaration code is generated, it is recommended that you save a screenshot. You can also view it by clicking "View Records".

Thank you for your understanding and cooperation.




Tips: Passengers can fill in other information except the seat number in advance (the seat number can be filled in "temporarily not available", and then submit the QR code). After check-in, the passenger can re-enter the health declaration (customs pocket declaration) to update the seat number information.

How to declare after scanning the QR code,Click here to view sample image.

Hainan Airlines Holding Co., Ltd.

29/04/2021

Dear passengers,

In order to ensure the health and safety of international travel and reduce the risk of cross-border spread of the COVID-19 epidemic, passengers travelling to China on the Hainan Airlines Brussels-Beijing flight must have a vaccination certificate or an IGG negative certificate before they can take the flight. Specific requirements are as follows:

1. Passengers departing from Belgium to China must provide an IGG negative certificate or vaccination certificate issued by a Belgian testing agency;

2. Passengers entering Belgium from a third country and then going to China need to provide an IGG negative certificate or vaccination certificate issued by the country of origin and the Belgian testing agency;

3. Passengers departing from a third country and going to China via the Brussels Airport transit area must provide an IGG negative certificate or vaccination certificate issued by the testing agency of the country of origin;

The sampling time for the above detection should be within 48 hours before the departure country or Brussels-Beijing flight.

Other flight materials, such as PCR, IGM negative certificate, green health code with "HS" or "HDC" logo, and health status statement, etc. are still implemented in accordance with the requirements of the Chinese Embassy in the country of origin and the Chinese Embassy in Belgium. If you provide false information that will cause the itinerary to be blocked, you must bear the corresponding legal responsibility; if you are denied boarding, please contact the original ticketing place to reschedule or refund the ticket.

Thank you for your support and cooperation!

Hainan Airlines Holding Co., Ltd.

21/04/2021

Dear passengers,

From 0:00 on May 1, 2021 to 24:00 on May 30, 2021 (GMT +8), Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows:

Port of entry Region Flight No. Route Weekly flights (local time) First point of entry Execution date
Departure Return
Beijing North America HU7975/7976 Beijing (Capital) = Toronto Tuesday\Saturday Wednesday\Sunday The return entry point on Wednesday is Beijing

The return entry point on Sunday is Xi'an
May 1, 2021
to
May 31, 2021
Europe HU491/492 Beijing (Capital) = Brussels Monday\Friday Tuesday\Saturday Xi'an May 1, 2021
to
May 31, 2021


The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

16/03/2021

Dear passengers,

Due to the impact of the new coronavirus epidemic, all airports in China have relevant requirements for passengers to take flights. For passengers who have travel needs in the near future, you can refer to the following methods to check and confirm the epidemic prevention and control policies of each region to ensure smooth travel.

1、Passengers with a history of travel and residence in areas with medium to high risk levels (subject to the results of the Epidemic risk level query applet of the State Council Client, among which all overseas inbound passengers are high-risk passengers), should actively cooperate in the implementation of relevant urban epidemic prevention and control policies.

Such as:

Provide a certificate of negative nucleic acid test within the specified date;

Passengers from high-risk areas shall implement centralized medical observation for 14 days starting from the day they arrive at the transit point and destination;

Passengers in medium-risk areas shall implement 14-day centralized or home medical observation from the day they arrive at the transit point and destination.


2. As there are currently measures to prevent and control the epidemic in various places, it is recommended that passengers use the "Tencent Travel Service" applet to check and cooperate with the implementation of the epidemic prevention policies of the cities where the voyage originates, destinations, and transit places before traveling (Note: Information of applet, it is only for collation for reference, please refer to the latest policy issued by local officials in real time).

3. Epidemic advisory hotline of local and municipal governments: China's area code + 12345,for example, Bejing: 010 12345;  

4. You can click here to read and refer to the epidemic prevention and control policies of various regions.

Hainan Airlines would like to remind you that during the epidemic control period, relevant requirements in various regions will be adjusted and changed accordingly. Please refer to the local policy for the actual situation. Please pay close attention to relevant information before you travel to avoid any inconvenience to your travel due to changes in local policies.


Epidemic risk level query applet

Tencent travel service applet

Hainan Airlines Holding Co., Ltd.

02/03/2021

Dear passengers,

According to the latest requirements of the Canadian government, all international passengers (5 years old and above) entering Canada by civil aviation must present a nucleic acid negative test report to the airline (the sampling time is within 72 hours before the departure of the flight entering Canada), except for exempted groups. The departure airport will conduct inspections to ensure that the passenger has a nucleic acid report that meets the requirements, otherwise the passenger will be refused.

Other immigration policies (including ArriveCAN declaration, mandatory landing nucleic acid test and isolation policy, etc.) are subject to the latest requirements of the Canadian Immigration Service, Please click here to view.

Hainan Airlines Holding Co., Ltd.

16/02/2021

Dear passengers,

At present, the COVID-19 pandemic is still very severe, and the risk of cross-infection in international travel is relatively high, please adhere to the "non-essential, non-urgent, no travel" principle. If it is really necessary to travel to China, in order to avoid the risk of cross-infection while transiting through multiple countries, passengers bound for China are required to take a direct flight from their country of residence, and to upload your itinerary and proof of residence (residence card, visa, etc.) when you apply for a Green Health Code (or a Health Declaration Form). If the above requirements are not met, it may affect the acquisition of a Green Health Code (or a Health Declaration Form) as required by boarding a flight to China.

Starting from February 10th, the Chinese Embassy in Belgium will no longer issue Green Health Code for passengers who wish to transit via Belgium to China when their country of residence has direct flights to China, no matter those passengers enter Belgium by plane, self-driving or any other type of transportation.For more information.

16/02/2021

Dear passenges,

According to the latest epidemic prevention requirements issued by the Canadian government, starting at 23:59 (Eastern Time) on February 21, 2021, all international passengers entering Canada, with a few exceptions, will undergo mandatory nucleic acid testing after landing. All passengers need to book rooms for three consecutive nights in government-designated hotels for isolation before the flight takes off. Passengers will be able to book quarantined hotels starting on February 18. Passengers transiting within Canada will need to complete COVID-19 virus test and isolation in the city of entry.

Passengers should pay attention to Canada’s latest entry-exit and epidemic prevention policies, strictly abide by relevant regulations, and arrange their itineraries reasonably to avoid unnecessary losses. For more information, please click here to refer to the Canadian government website.

Hainan Airlines Holding Co., Ltd.

09/02/2021

Dear passengers,

According to the latest requirements of the Belgian government, after February 13, 2021 (inclusive), passengers aged 6 years or older entering Belgium from the red zone (China is within the red zone) must have a PCR test report. In addition, the validity period of various restrictions on entry into Belgium has been extended to April 1. For details, please click click here to query

Please pay attention to the latest Belgian immigration and epidemic prevention policies, strictly abide by relevant regulations, and arrange your itinerary reasonably to avoid unnecessary losses.

Hainan Airlines Holding Co., Ltd.

02/02/2021

Dear passengers:

According to the latest epidemic prevention requirements issued by the government of Ontario, Canada (the province where Toronto is located), from 12:00 on February 1, 2021 (local time), if the final destination of international flights is Ontario, nucleic acid testing will be mandatory. Please click here for details.

Please pay attention to Canada’s latest entry-exit and epidemic prevention policies, strictly abide by relevant regulations, and plan your itinerary to avoid unnecessary losses.

Hainan Airlines Holding Co., Ltd.

28/01/2021

Dear passenger:

In accordance with the latest epidemic prevention and control requirements of the Beijing Municipal Government, in order to prevent the import of overseas epidemics to the greatest extent, a defense network to prevent the import of epidemics outside the capital is strictly organized, and the capital's strict control of the entry into Beijing management joint prevention and joint control coordination mechanism is adopted. After consultation, the relevant departments have decided to take the following measures to strictly control the entry of third-country personnel on international flights directly to Beijing after transit. In order to ensure smooth travel and avoid unnecessary losses, Chinese and foreign passengers entering Beijing on Hainan Airlines international flights must strictly follow the requirements of the announcement and pay attention to the following information:

1. Passengers on direct flights to Beijing should be citizens of the direct countries and Chinese citizens in the countries. Strictly control the transit of third country passengers into Beijing.

2. For passengers who plan to take direct flights to Beijing, the relevant embassies and consulates abroad will strictly review the residence history of the applicants before boarding, and those who do not meet the requirements will not be issued the international version of health code or health status statement.

3. All passengers must fill in the letter of commitment to take a flight to Beijing before boarding, and will bear the relevant legal responsibility for concealing the information such as residence history and health status.

4.Hainan Airlines will check the passenger information, health code status or health statement before boarding according to the requirements of relevant departments. Please take the initiative to cooperate. Transit passengers will not be allowed to check in or board. If you are refused boarding and ask for refund or rebooking, please contact the original ticket issuing place.

Hainan Airlines Holding Co., Ltd.

05/01/2021

Dear passengers:

According to the latest requirements of the Canadian government, from 0:00 (EST) January 7, 2021 , passengers entering Canada on civil aviation (5 years of age or older) must present a 72-hour proof of a negative COVID-19 molecular test result to the airline. Inspections will be carried out at the departure airport to ensure that the passenger has a nucleic acid report that meets the requirements. If the report does not meet the requirements, it will be rejected. The latest Canadian entry requirements are now updated as follows:

1. Starting at midnight on January 7, 2021 (EST), passengers 5 years of age or older entering Canada on civil aviation must present a proof of a negative COVID-19 molecular test result to the airline.

2. Nucleic acid testing must use COVID-19 molecular polymerase chain reaction (PCR) for testing, and must be performed within 72 hours before the departure flight to Canada.

3. After the implementation of the new travel regulations for the 72-hour negative nucleic acid certificate, the current entry requirements such as ArriveCAN declaration and the 14-day self-isolation policy for inbound passengers will not be changed temporarily.

4. Other immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Canadian Immigration Service. Please click here for more details.

Hainan Airlines Holding Co., Ltd.

24/12/2020

Dear passengers,

According to the latest work requirements of the Belgian government, from December 25th, all non-residents coming to Belgium from a red zone must present a negative PCR test result dating back less than 72 hours. Passengers will be checked at the departure airport to ensure that they have a nucleic acid report that meets the requirements, otherwise they will be refused. The latest entry requirements for Belgium are as follows:

1. Passengers entering Belgium (including passengers transiting to other countries), if they are 12 years old and above, are not of Belgian nationality, do not have a Belgian long-term residence card (C and D Schengen visas are not counted as long-term residence, and currently only approved by Belgium is issued Residence card), a PCR test report not more than 72 hours before arriving in Belgium is required. If the transit passenger only stays in the transit area and does not enter Belgium, there is no need to provide a PCR negative test certificate 72 hours before the departure of the departure flight.

2. Passengers who are Belgian (also required to hold a Belgian residence card) or other nationalities who hold a Belgian residence card, or who are younger than 12 years old do not need to provide a nucleic acid report. Other epidemic prevention requirements are the same as other passengers.

3. The name of the tester of all test reports must be the same as those on the passport or residence card (in English), indicating the date of birth, sampling date, sample test result date, and report issuance date, and must be in English or other official Belgian languages (French/Dutch/ German), the test result must be negative, and sampling must be completed within 72 hours before the departure of the departure flight. The Belgian government only recognizes the PCR test method, and the word PCR needs to be marked on the report. It is not recommended that passengers take the form of Chinese test report + translated documents, as there is a risk of being denied entry. The pure Chinese version of the test report is not recognized. The sample must be completed by an agency designated by the passenger's country of departure.

4. Regardless of whether passengers need to enter Brussels, they need to fill in the Passenger Location Form. The electronic version is the main form. If it is not possible, a paper version is provided. The departure airport staff will confirm that all passengers have filled in before boarding and inform the passengers that they need to save the QR code (electronic version) or paper receipts for at least 48 hours after landing in Brussels for the relevant anti-epidemic units to check back.

5. Other immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Belgian Immigration Bureau. Please click here for the website.

Hainan Airlines Holding Co., Ltd.

18/12/2020

Dear passengers,

  

According to the requirements of the epidemic prevention and control of Taiyuan City, in order to facilitate your smooth flight in all links, please read the following notices carefully and prepare accordingly in advance according to the notices.

  

1. Taiyuan epidemic prevention and control policy requirements

  

All travelers from medium- and high-risk areas who can provide a negative certificate of nucleic acid test within 7 days are required to conduct self-health monitoring at home or in a hotel for 7 days under the premise of personal protection. Passengers who cannot provide a certificate of nucleic acid test within 7 days will be quarantined for medical observation and complete a nucleic acid test as soon as possible. Those with a negative test result will be released from the centralized quarantine and stay at home or in a hotel for 7 days under the premise of personal protection. Self-health monitoring; passengers who have a positive nucleic acid test result will be admitted to designated medical institutions immediately. During the self-health monitoring period at home or in the hotel, do not go out unless necessary. Once suspicious symptoms such as fever, fatigue, cough, etc. appear, go to the designated hospital or fever clinic in time.

        

2. Fill in health information

  

All passengers arriving at Taiyuan Airport are required to fill in their personal health information in advance. You can do it in any of the following ways and show it to the staff when you check in and board the plane.

  

a. You can search for "Shanxi Health Code" in Alipay "Health Code", or use Alipay to scan "Shanxi Health Code", select Taiyuan-complete the form and submit-bright code display and show it to the staff.

  

b. You can search for "State Council Epidemic Prevention Code", download the Sanjintong APP homepage epidemic prevention information code to apply online, generate the corresponding health code and show it to the staff.

3. Travel track query

  

Please scan the following QR code in advance, enter your mobile phone number, fill in the verification code, save the success page, and show it to the ground check-in and boarding staff.

  

Thank you for your understanding and cooperation.

     

For details, please click link to view.https://www.hnair.com/guanyuhaihang/hhdt/hhgg/202005/t20200518_44164.html

17/12/2020

Dear passengers,

From 0:00 on January 1, 2021 to 24:00 on March 27, 2021 (GMT +8), Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows:

Port of entry Region Flight No. Route Weekly flights (local time) First point of entry Execution date
Departure Return
Beijing North America HU7975/7976 Beijing (Capital) = Toronto Tuesday\Saturday Wednesday\Sunday The return entry point on Wednesday is Beijing

The return entry point on Sunday is Xi'an
January 1, 2021
to
March 27, 2021
Europe HU491/492 Beijing (Capital) = Brussels Monday\Friday Tuesday\Saturday Xi'an January 1, 2021
to
March 27, 2021


The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

02/12/2020

Dear passengers:

According to the notification from the Belgian Immigration Office and Brussels Airport, all passengers travelling to Belgium by plane must fill in the Passenger Locator Form (PLF) before check-in, and it must be valid within 48 hours before the estimated time of arrival in Brussels.

If you violate this obligation or provide misleading/incomplete information, you may be refused entry to Belgium and be fined. (Reminder: Only passengers who are technically unable to fill out electronic forms can use paper forms.)

Please keep the electronic or paper version of the information card and other related materials in a safe place, and submit it to the Brussels border when entering Belgium. If the report cannot be completed or lost due to the passenger's personal reasons, the loss will be borne by the passenger.

For related information, please click here to view.

Hainan Airlines Holding Co., Ltd.

01/12/2020

Dear passengers,

From December 1, 2020, Chinese foreign passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests, and apply for a QR code with "HDC" mark to the Chinese Embassy or Consulate General in Canada within two days before boarding. The practice of boarding directly with the test certificate before is no longer applicable. The notice of specific requirements is as follows:

1. Time limit requirements

Nucleic acid testing and antibody testing, as well as applying for a green health code, must be completed in Canada 2 days before the passenger boarding, subject to the sampling time. For example, if you accept testing and sampling on December 1, the boarding time of the flight should be no later than December 3.

2. Testing institutions

Passengers can be tested at any testing sites, hospitals, pharmacies and other institutions recognized by the Canadian Health Department.Due to different local conditions, the two tests can be handled in the same institution or in different institutions. Please consult the local health department for details. Please confirm the qualification of the testing institution in advance and meet the requirements of the testing time limit. At present, the embassy and consulate in Canada have confirmed the list of some testing institutions. Please refer to the official website of the Embassy of the people's Republic of China in Canada.

3. Inspection requirements

(1) Direct to China. Personnel who take direct flight from Canada to China, including transit passengers from Canada, shall complete sampling and testing of nucleic acid and serum IgM antibody at the testing institution approved by Canadian health department within 2 days before boarding.

Please note: As Canadian airports cannot provide testing, passengers outside of Canada are requested to avoid connecting flights to China in Canada. Canada is still implementing entry restrictions, and there are risks of detention and repatriation due to transit.

(2) Transfer to China via a third country. Transit passengers to China to a third country. Taking into account that the transit airports of many countries do not have the testing conditions, in order to avoid staying in transit places and reduce the risk of infection during the journey, in principle, embassies and consulates in Canada will not issue green health codes for passengers departing from Canada and transiting to China via a third country. . Please choose a direct flight to China.

4、 Application method of health code

(1) Chinese passengers

Chinese citizens should, after obtaining the negative certificate of nucleic acid detection and negative detection of serum IgM antibody, select the area where the testing institution is located by scanning the two-dimensional code of the international version of wechat small program of epidemic prevention health code (see Annex 1), declare the personal situation and upload the negative certificate of nucleic acid detection and negative detection of serum IgM antibody. Both certificates are indispensable! After the examination and approval of the Consulate General of the Chinese Embassy and consulate general, the parties can obtain the green health code with "HS" sign (see Annex 2 for the style).

(2) Foreign passengers

Foreign passengers shall scan the two-dimensional code of international version of epidemic prevention health code (see Annex 3) or directly visit the web page after obtaining the negative certificate of nucleic acid detection and negative detection of serum IgM antibody( https://hrhk.cs.mfa.gov.cn/H5/ ). After registration and login, select the area where the testing institution is located, declare personal situation and upload the negative certificate of nucleic acid detection and serum IgM antibody detection negative certificate. Both certificates are indispensable! After the examination and approval of the Consulate General of the Chinese Embassy and consulate general, the parties can obtain the green health code with the "HDC" sign (see Annex 4 for the style).

5. Special reminders

(1) Airlines will be strictly checked and will not be able to board without green health codes. If the forged test certificate endangers other people or public health and safety, it shall bear corresponding legal responsibilities according to law.

(2) Please adhere to the principle of "unnecessary, not travelling". If cross-border travel is really necessary, please try to isolate at home after the completion of the test and sampling, and do not go out at will and do not participate in various aggregation activities; if it is necessary to go out, it is necessary to strengthen the epidemic prevention measures. If there are suspected symptoms before boarding, please cancel the trip and check for medical treatment in time.

(3) Please apply for health code as early as possible before boarding. The Chinese Embassy and consulate general will approve the health code, including weekends and holidays, as soon as possible after receiving the test report.

The division and contact information of the leading area are as follows:

Embassy in Canada (the leading areas are Ottawa, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Nunavut): Email: healthcheckottawa@gmail.com ; Tel: 1-613-5621616.

Consulate General in Toronto (Ontario, Manitoba): email covidcheckfortravel@gmail.com ; Tel: 1-249-8749071.

Consulate General in Vancouver (British Columbia, Yukon area):

Email: wenhsjc2020@gmail.com ; Tel: 1-236-9846031.

Consulate General in Calgary (the leading area is Alberta, Saskatchewan, northwest): Email: hs@chinaconsulatecalgary.com ; Tel: 1-403-5376911.

Consulate General in Montreal (Quebec and New Brunswick): Email: Consult_ mtl@mfa.gov.cn ; Tel: 1-514-2418930.


Hainan Airlines Holding Co., Ltd



Notice on the Launch of QR Code with an "HDC" Mark for China-bound Foreign Passengers

27/11/2020

Dear passenger,

  

According to the requirements of COVID-19 epidemic prevention and control, Hainan Airlines' temporarily suspend of Online Check-in Service of Beijing-Dalian. The specific flights are as follows:

 

From

To

Flight number

Beijing Capital

Dalian Zhoushuizi

HU7103

Beijing Capital

Dalian Zhoushuizi

HU7105


Thank you for your understanding and cooperation.

 

Hainan Airlines Holding Co., Ltd.

20/11/2020

Dear passengers,

According to Canadian government requirements, from November 21th, 2020, it is mandatory for all international passengers' travelling to Canada to submit their COVID related information digitally through ArriveCan app, before leaving their departure airport.


Please note: passengers who do not submit the required information digitally before boarding passengers' flight could be subject to enforcement action, which can range from verbal warnings to C$1,000 fine.


Please follow the below way to apply in advance (family members can help to fill in the information and passenger must save the declaration code), and show it to the staff at the departure airport.


a· Download ArriveCan app and declare on ArriveCan app;

b. If you cannot download ArriveCan app, please click here to declare.


An electronic receipt will appear after the declaration is completed, please keep it properly.

06/11/2020

Dear passengers,

During the period of epidemic control, frequent policy adjustments led to a surge in the number of refund, resulting in delay in the progress of some passengers.

Hainan Airlines kindly reminds you to pay close attention to the refund progress. If you do not receive the refund money for a long time, please contact Hainan Airlines 24-hour booking service hotline 0086-898-95339, and we will follow up and deal with it as soon as possible.

Thank you for your understanding.


Hainan Airlines Holding Co., Ltd

02/11/2020

Dear passengers,


  In view of the new situation of double coronavirus detection in China and the notice of the Chinese Embassy on October 31, passengers who are going to China for the detection of double coronavirus antibody and serum antibody should be confirmed according to the notice of the Chinese Embassy on October 31.

  1. In order to reduce cross-border transmission of Covid-19, starting from 7 November, 2020, all Chinese and foreign passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests within two days before boarding, and provide certificates of negative results of both tests.

  2. All passengers going to China via direct flights must take nucleic acid and IgM anti-body tests within two days before boarding. The Chinese Embassy and Consulates in Canada accept test results issued by any medical institution, hospital, or pharmacy recognized by the Canadian public health authorities. If the certificates are electronic ones, please print them out and bring them with you for check-in. The airlines will strictly check the certificates and keep it for record.

  3. All passengers going to China via direct flights must take nucleic acid and IgM anti-body tests within two days before boarding. The Chinese Embassy and Consulates in Canada accept test results issued by any medical institution, hospital, or pharmacy recognized by the Canadian public health authorities. If the certificates are electronic ones, please print them out and bring them with you for check-in. The airlines will strictly check the certificates and keep it for record. As the airports in Canada are unable to provide testing, passengers from outside Canada are requested not to transfer to China in Canada. Canada is still implementing immigration restrictions, and there are risks of detention and repatriation due to transit.

  4. For passengers departing from Canada and planning to travel to China via a third country, as many transit airports do not have testing facilities, to avoid being stranded, and reduce transmission risks during long-haul international traveling, it is suggested passengers departing from Canada for China take direct flights after conducting the required tests locally. If you really need to transfer to China via a third country, please be sure to understand the entry regulations, epidemic prevention and testing requirements, and make full preparations in advance to prevent detention. For specific requirements and how to apply for the green health code with "HS" logo or the green two-dimensional code of health status statement with "HDC" logo in the local area, please directly log in to the official website of the Chinese embassy or consulate.

  5. Failure to obtain the green health code with the "HS" mark or a certified health declaration form with negative nucleic acid and IgM anti-body tests results means you do not qualify for boarding the flight to China and will have to change your itinerary.

  Information on epidemic prevention policy will be adjusted dynamically. Please pay attention to the latest announcement of local embassies and consulates. For further consultation on nucleic acid testing and serum antibody testing measures or health codes, please call the Ministry of foreign affairs global consular protection and service emergency hotline (+ 86-10-12308) or contact embassies abroad.


  Tips:Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-body Blood Test Results


  Hainan Airlines Holding Co., Ltd

02/11/2020

Dear passengers,

According to the notice of the Chinese Embassy in the Kingdom of Belgium "Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-Body Blood Tests Results" on October 29, it has updated and clarified the requirements and methods for passengers of Belgian flights to China for boarding with double-negative certificates of new coronavirus nucleic acid test and serum antibody test. The specific requirements are as follows:

I. Starting from November 5th, 2020 (Thursday), all Chinese and foreign passengers who are to fly from Belgium to China will be required to take nucleic acid and IgM anti-body tests and then apply for a green health code with the "HS" mark or a certified health declaration form before boarding the flight.

II. Passengers traveling to China via direct flights must, within 48 hours before boarding, conduct the sampling and tesing of a nucleic acid test and a IgM anti-body test at qualified medical institutions in Belgium. After receiving the certificates for negative test results for both the nucleic acid and the anti-body test, passengers may present the test reports to the Embassy of China in Belgium to apply for a green health code with the "HS" mark or a certified health declaration form.

III. For passengers departing from a third country and traveling to China via Belgium, as the transit area at Brussels Airport is not yet equipped for conducting nuceic rapid tests and the anti-body tests for transit passengers, and passengers of Chinese nationality are not permitted for entering Belgium border unless in humanitarian circumstances, it is recommended that passengers bounding for China avoid transiting via Belgium. If one must take a connecting flight in Belgium and head for China, please make sure beforehand that you will be allowed for border entry in Belgium. It is also advisable to learn in advance the quarantine, testing requirements and other health measures that the Belgian government has put in place in the corona times. After entering into Belgium, please follow the procedure as detailed in "I" and apply to the Embassy for a green health code with the "HS" mark or a certified health declaration form. If one transits via Belgium without fulfilling the boarding requirements, one faces substantial possibilities of being stranded at the airport, and even repatriation to the place of departure.

IV. For passengers departing from Belgium and planning to travel to China via a third country, as many transit airports do not have testing facilities, to avoid being stranded, and reduce transmission risks during long-haul international traveling, it is suggested passengers departing from Belgium for China take direct flights after conducting the required tests locally. Starting from November 5th, the Embassy of China in Belgium in principle will no longer accept application for health code or health declaration form of those passengers that start their journey in Belgium and travel to China via a connecting third country.

V. The Embassy of China in Belgium does not designate medical institutions for the nucleic acid and IgM anti-body tests for the time being. Passengers may choose the local qualified institutions which could issue the results quickly for the tests. The validity period of the green health code or the health declaration form is calculated from the sampling time. Please check with the medical institutions in advance, and make arrangements for the timing to take the tests, so that your itinerary will not be affected. Please check the official website of the Chinese Embassy in Belgium for information on specific information.

VI. Failure to obtain the green health code with the "HS" mark or a certified health declaration form with negative nucleic acid and IgM anti-body tests results means you do not qualify for boarding the flight to China and will have to change your itinerary.

Information about epidemic prevention policies will be dynamically adjusted, so passengers are kindly requested to pay attention to the latest notice from local embassies and consulates.For further inquiries on Nucleic Acid and Anti-Body Blood Tests or health code and other related matters, passengers can call the Global Consular Protection and Service Emergency Hotline of the Ministry of Foreign Affairs of China (+86-10-12308) for consultation or contact Chinese embassies abroad.

Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-Body Blood Tests Results

Hainan Airlines Holding Co., Ltd.

22/10/2020

Dear passengers,

According to the needs of COVID-19 epidemic prevention and control, Hainan Airlines will suspend the carriage of passengers departing from some countries and transiting to China via Brussels from 0:00 on October 23, 2020 Beijing time. These countries include: African countries, Kuwait, UAE, Russia, Iran , Iraq, Saudi Arabia, Turkey. If you have purchased a ticket from the above countries to China via Brussels and the Brussels-China section is operated by Hainan Airlines, please contact the original ticketing place for refund procedures as soon as possible before the flight takes off.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

20/10/2020

Dear passengers,

From 0:00 on Octmber 25, 2020 to 24:00 on November 30, 2020, Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows:



Port of entry Region Flight No. Route Weekly flights (local time) First point of entry Execution date
Departure Return
Beijing North America HU7975/7976 Beijing (Capital) = Toronto Tuesday
Saturday
Wednesday
Sunday
The entry point for the return trip on Wednesday is Beijing;

The entry point for the return trip on Sunday is Xi'an;
October 25,2020 to November 30,2020
Europe HU491/492 Beijing (Capital) = Brussels Monday
Friday
Tuesday
Saturday
Xi'an October 25,2020 to November 30,2020


The above flight plan and the first entry point may be changed, please refer to the system query.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.