1. The refund application service is only available for tickets purchased on this website. If you have purchased a ticket from a third party please contact them for assistance with your refund.
2. Except for special circumstances, we will complete the refund procedures within 7 business days from the date your valid refund application was received. The above time does not include the processing time of the financial institution. If you have special circumstances, please call Hainan Airlines website customer service +86-898-95339-5 or send an email to firstname.lastname@example.org.
3. Support for customers with disabilities
Customers with disabilities who need assistance with the refund application, please contact us by calling:
● 1-888-688-8813 then press 3 (24-7, toll-free within the U.S)
● Customers with hearing or speech disabilities: dial 711 and then request the operator to contact us at the number provided above.