1. Please note that "Refund Application" service is available only for tickets booked on this site. We are sorry for any inconvenience this may cause.
2. Except for special circumstances, we will complete the refund procedures within 7 working days from the date of receipt of the passenger's valid refund application. The above time does not include the processing time of the financial institution. If you have special circumstances, please call the customer service of Hainan Airlines website +86-898-95339-5 or send an email to firstname.lastname@example.org.
3. Support for customers with disabilities
Customers with disabilities who need assistance in refund applications, please contact us at the following numbers:
● 24-hour toll-free within the U.S.: 1 888 688 8813, then dial 3.
● Customers with hearing or speech disabilities: dial 711 and then request the operator to contact us at the number provided above.