Enfant voyageur

1. Child passengers aged between 2 and 12 must be accompanied by an adult (over 18 years old and legally competent) when travelling by air. Each adult passenger may accompany:

2. 1. Children under 5 years old (excluding the day of their 5th birthday): Each adult passenger over 18 years old and legally competent may carry a maximum of three children, or a maximum of two children and one infant, or a maximum of one disabled child. Children must purchase tickets in the same class of service as the accompanying adults.

   　　

   2. Children between the ages of 5 (including the day of their 5th birthday) and 12 (excluding the day of their 12th birthday): Each adult passenger over 18 years old and legally competent can accompany a maximum of one child and cannot bring any other children or infants. When an adult passenger over 18 years old and legally competent brings a non-disabled child passenger aged between 5 and 12, there is no limit to the number of tickets that can be purchased for the minor. Children must purchase tickets in the same class of service as the accompanying adults.

   　　

   3．If the number of children exceeds the specified limit, they or any unaccompanied children may apply for the unaccompanied service provided they meet the transport conditions of HNA.

1. 1. An unaccompanied child refers to a child who is at least 5 years old (inclusive) but less than 12 years old (exclusive), and is not accompanied by an adult who is at least 18 years old and capable of civil conduct.

2. 2. Scope of air transportation not applicable to unaccompanied child service:

3. a. Sick and disabled children under the age of 12 (excluding the 12-year-old birthday on the Gregorian calendar) travel alone;

   　　

   b. Passengers who are at least 5 years old (including the day of the 5th birthday on the Gregorian calendar) but under the age of 12 (excluding the day of the 12th birthday on the Gregorian calendar) on domestic and international cross-flight flights fly alone;

   　　

   c. Passengers who issue tickets at non-Hainan Airlines Holding Co., Ltd. or ticket offices not authorized by Hainan Airlines Holding Co., Ltd.;

   　　

   d. For Hainan Airlines connecting flights (except for connecting flights on the same plane) or connecting flights between Hainan Airlines and other airlines;

   　　

   e. Hainan Airlines is a code-share flight operated by the market.

   　　

4. 3. As our Unaccompanied child Service is limited, please make sure you purchase your ticket and reserve your seat at ticket offices operated or authorized by Hainan Airlines, and apply for this service upon booking by filling in the Service Application Form for Unaccompanied child. (Note: Tickets for unaccompanied minors are currently not available for booking or purchase at Hainan Airlines website. We apologize for any inconvenience it may cause).

5. 4. Your child needs to hold a valid ID, travel document, etc., including passport (or ID card, household registration book), air ticket, unaccompanied children service ticket and other document.

1. 1. Nous offrons aux enfants un sachet “petit voyageur” pour qu’ils puissent y mettre les objets comme les documents de voyage et la carte d’embarquement.

2. 2. Des personnels spéciaux vous aideront pour les processus comme l’enregistrement, le passage à la douane, le contrôle de sécurité et l’enregistrement des bagages, ils veilleront les enfants et garderont les documents relatifs.

3. 3. Après l’embarquement, le personnel de l’aéroport transmet les enfants non accompagnés aux stewards qui accompagneront les enfants durant le voyage plaisant.

4. 4. En cas de retard du vol, des personnels spéciaux occuperont le repas et le logement des enfants, vous aurez également être informé. Si le vol est annulé, nous vous contacterons à temps et déposeront les enfants au lieu de départ.

5. 5 Nos stewards occuperont soigneusement vos enfants durant le voyage, à l’arrivée de la destination, nos personnels sédentaires accueilleront les enfants puis vous les transmettront après avoir vérifié les informations de l’accueillant.

Les sites étrangers ne sont pas susceptibles pour l’achat des billets pour enfant non accompagné d’adulte, si vous avez besoin de ce service, veuillez contacter la billetterie relevant directement de Hainan Airlines ou appeler le numéro de service de Hainan Airlines. Veuillez nous excuser pour cette incommodité.