• Hainan Airlines’ Carriage Standards for Special Passengers

    • Dear Passengers:The Carriage Standards for Special Passengers licensed by Hainan Airlines, which apply to infants, pregnant women, unaccompanied minors, and individuals with several medical conditions, are an integral part of the General Conditions of Carriage for International Flights of Hainan Airlines and hold the same legal significance as the General Conditions of Carriage of Hainan Airlines. Passengers are strongly recommended to thoroughly review the standards prior to their flight.
      Since its inception, Hainan Airlines has been dedicated to ensuring that all passengers can have a pleasant air travel experience. We consistently strive to demonstrate our commitment to our passengers.
      To enhance the quality of our services, we have launched the “CARE MORE PROJECT” to extend our five-star service to a broader range of passengers.

    • I. To better serve our passengers, we have introduced the “HNA 60 Minutes” service program, available up to 60 minutes prior to departure. This program offers boarding assistance to the following individuals:

      (a) Unaccompanied passengers, including children, the elderly, and those with visual, hearing, or speech impairments;
      (b) Pregnant women who are less than 36 weeks pregnant. Healthy pregnant women who are between 32 (inclusive) and 36 weeks pregnant should present either a pregnancy test report issued by a medical institution within the past 30 days before boarding the plane or a medical certificate signed and stamped by a physician, indicating the number of weeks of pregnancy. If the report or certificate is in electronic form, it must be issued by the official platform of the medical facility;
      (c) Passengers using wheelchairs who have either full or moderate self-care abilities (WCHR/WCHS). WCHS denotes passengers who can reach their seats independently but require assistance for navigating stairs or using the passenger elevator. WCHR indicates passengers who can navigate stairs or use the passenger elevator independently and can also reach their seats independently.

    • II. We are committed to expediting projects that require substantial preparation in the shortest possible time. We have implemented the “HNA 24 Hours” service program, available for requests 24 hours prior to departure.

      (a) Passengers with battery-powered wheelchairs (as batteries are considered hazardous materials);
      (b) Passengers accompanied by service dogs;
      (c) Passengers with severe visual or hearing impairments;
      (d) Passengers requiring transportation in incubators;
      (e) Passengers in wheelchairs who need assistance with daily activities (WCHC);
      (f) Passengers travelling with infants in cribs (on wide-body aircraft for international flights);
      (g) Passengers travelling with child safety seats (on wide-body aircraft for international flights).

    • III. The “HNA 48 Hours” service program is available for requests made 48 hours prior to departure and is applicable to the following categories of passengers:

      (a) Passengers requiring transportation on stretchers;
      (b) Passengers with respiratory assist devices and their power supplies;
      (c) Groups of passengers with disabilities eligible for air travel.

    • IV. Passengers whose safety during travel is of concern and must provide a medical diagnosis in the following scenarios:

      (a) Passengers using stretchers or incubators;
      (b) Medical oxygen is required during the flight;
      (c) Infectious diseases that may pose an immediate hazard;
      (d) Certain patients;
      (e) If there is reasonable doubt that the passenger can safely complete the flight without special medical assistance.
      The Medical Diagnosis Certificate must bear the signature of a physician from a medical institution at the county, city, or equivalent level within the Chinese mainland (e.g., a national Grade-A secondary hospital) and the official stamp of the medical institution, and include the notation indicating "fit for air travel," along with the issuance date. In regions outside China, and Hong Kong, Macao and Taiwan regions of China, the Medical Diagnosis Certificate must be completed by a qualified doctor recognized by government authorities. In African regions, certificates from Chinese medical institutions are also accepted. These certificates may be presented in either Chinese or English within China and in other languages outside China. However, if the certificate is issued in a language other than Chinese or English, please provide an English or Chinese version and specify its validity date for air travel before XX (date). In certain situations, if our on-site staff deems it necessary, you may be requested to undergo a medical examination by our designated institution to confirm your suitability for air travel. We greatly appreciate your understanding and cooperation.

    • We offer the “HNA Unaccompanied Service” for six categories of passengers:

      including unaccompanied children, passengers with visual, hearing, or speech impairments, unaccompanied pregnant women, and unaccompanied elderly individuals. Please note that the latter five categories of unaccompanied passengers are only permitted on flights between specific domestic airports. For further details, please refer to our "Special Assistance" guidelines. Currently, Hainan Airlines is unable to provide unaccompanied services on international flights. If you intend to travel with Hainan Airlines and require unaccompanied service, please contact our ticketing staff or customer service hotline at 95339.
      We will make every effort to arrange a suitable and comfortable seat for you and an adjacent seat for your companion, except for emergency exit seats. Passengers with service dogs or limited leg mobility will receive priority for the first row of seats in the relevant cabin or aisle seats with ample legroom, excluding emergency exit seats.
      We are dedicated to delivering exceptional aviation services to all our passengers. However, it's important to note that, while flying at an altitude of 10,000 meters, we are subject to aircraft limitations and atmospheric pressure, which limit the number of special needs passengers accommodated on each flight. Nevertheless, Hainan Airlines strives to ensure a comfortable and enjoyable journey for every passenger.
      If you have any of the following conditions(Please click here to view), we recommend considering an alternative mode of transportation to guarantee your safety and well-being.
      For any inquiries or feedback, please visit Hainan Airlines’ official website at www.hnair.com or contact the Hainan Airlines Customer Service Hotline at 95339.

    Guidelines for Air Travellers’ Health

    • Dear Passengers:If you fall under any of the following categories, we recommend that you choose an alternative mode of transportation to better ensure your safety and health.
      • A

        Pregnant Passengers

      • Passengers who are at least 36 weeks pregnant, those whose due date is approaching but cannot be accurately determined, those known to be carrying multiple foetuses or expected to experience delivery complications, those who have given birth within the past 7 days, those who had a difficult or premature delivery and were deemed medically unfit to fly.

      • B

        Infants

      • Infants born within 14 days of delivery and premature infants (defined as those born between 28 and 37 weeks of gestation) who are less than 90 days old.

      • C

        Drunken Passengers

      • Individuals who have consumed excessive amounts of alcohol and are unable to maintain a conscious level of self-control.

      • D

        Passengers with Infectious Diseases

      • If a traveller has an infectious disease that poses an immediate threat to the physical health or safety of other travellers and effective measures cannot control the transmission.

      • E

        Passengers with Medical Conditions

      • I. Surgical Patients

      • 1. Patients who have undergone chest and abdominal surgery or gastrointestinal surgery within the last 10 days.

      • 2. Patients who have undergone head surgery, eye surgery, or otolaryngology surgery within the last 15 days.

      • 3.Patients with tetanus or gas gangrene.

      • 4.Patients who have undergone pneumoencephalography within the last 30 days due to encephalitis or tumours.

      • II. ENT Diseases

      • 1.Tonsillectomy.

      • 2.Severe otitis media with blocked eustachian tubes.

      • 3.Acute exudative inflammation of the ear and nose.

      • 4.Patients who have undergone middle ear surgery within the last 30 days.

      • 5.People with severe sinusitis and nasal ventilation disorders.

      • 6. People with decayed teeth or wounds that have not healed after tooth extraction.

      • III. Cardiovascular Diseases

      • 1.Patients with hypertension whose systolic blood pressure exceeds 24KPa (180mmHg) and/or diastolic blood pressure exceeds 17.4KPa (130mmHg).

      • 2.Patients who have experienced severe heart failure or myocarditis within the past month.

      • 3.Patients who have had a myocardial infarction within the past 6 weeks.

      • 4.Patients who experience frequent attacks of angina pectoris and severe arrhythmia within 30 days.

      • 5.Patients who have had a cerebrovascular accident (cerebral infarction or cerebral haemorrhage) within the past 2 weeks.

      • 6.Patients suffering from cardiovascular diseases may experience relapses or worsening of their conditions due to mild lack of oxygen in the air, especially those with cardiac insufficiency, myocardial hypoxia, myocardial infarction, and severe hypertension.

      • IV. Cerebrovascular Diseases

      • Patients suffering from cerebral embolism, cerebral haemorrhage, brain tumours, traumatic brain injury, or skull fractures accompanied by coma or irregular respiratory rhythm, as well as those with cerebral inflammation, tumours, or who have undergone pneumoencephalography within the last 30 days, are advised against air travel. The noise, vibration, and lack of oxygen during aircraft take-off and landing can exacerbate their conditions.

      • V. Respiratory Diseases

      • Patients with severe bronchial asthma, pulmonary tuberculosis cavities, emphysema, pulmonary heart disease with pulmonary insufficiency, large mediastinal tumours, congenital pneumothorax, and lobectomy may experience worsened conditions during flight due to gas expansion. Patients with spontaneous pneumothorax, pneumothorax, hemopneumothorax, exudative pleurisy and respiratory dysfunction within the past 30 days.

      • VI. Digestive Diseases

      • Patients with upper gastrointestinal haemorrhage, deep ulcers in the gastrointestinal tract, or acute appendicitis should not take commercial flights. Patients with gastrointestinal haemorrhage should wait for at least 3 weeks after the bleeding has stopped.

      • VII. Fracture

      • Patients who are utilizing plaster casts for fracture fixation, undergoing fracture traction treatment, or have undergone mandibular bone fixation surgery are prohibited from taking commercial flights.

      • VIII.Prosthesis

      • Certain prostheses are powered by small carbon dioxide cylinders, and passengers who use such prostheses are prohibited from taking commercial flights according to the IATA Dangerous Goods Regulations.

      • IX. Paralyses

      • Patients with quadriplegia or high paraplegia should not take commercial flights during the acute phase.

      • X. Diabetes

      • Patients in diabetic coma should not take commercial flights.

      • XI. Hypoglycaemia

      • Patients who fainted due to hypoglycaemia should not take commercial flights.

      • XII. Severe Anaemia

      • Patients who suffer from severe anaemia, traumatic massive bleeding, or have a haemoglobin level blow 60G/L are not suitable to take commercial flights.

      • XIII. Mental Disorders

      • Patients with manic psychosis are prohibited from taking commercial flights due to the potential threat they may pose to other passengers; It is not recommended for other psychotic patients to take commercial flights as the aviation atmosphere may trigger acute attacks of the disease.

      • XIV. Epilepsy

      • Epilepsy patients should not take commercial flights as the aviation atmosphere may trigger acute attacks of the disease.

      • XV. Intoxicationbr

      • People who are under the influence of alcohol, narcotics, or other drugs should not take commercial flights.

      • XVI. Others

      • 1. Patients presenting with severe symptoms such as haemoptysis, haematemesis, haemorrhage and moaning.

      • 2. Patients with severe facial trauma or special circumstances that may unsettle other passengers.

      • 3. Patients in a state of emergency treatment for shock, coma and intracranial hypertension.

      • 4. Patients with extra-large tumours accompanied by gas accumulation, intestinal obstruction, or damage to organs or tissues of the brain, abdomen, or eyeball, etc.

      • 5. Patients with craniocerebral injury or skull fracture accompanied by coma or irregular respiratory rhythm.

      • 6. Passengers who are in a comatose state and require oxygen, as well as passengers who require oxygen even while waiting on the ground.

      • The above information is provided for reference purposes only. It is advisable to consult with a personal physician to determine if air travel is appropriate.

      • For any inquiries or feedback, please visit Hainan Airlines’ official website at www.hnair.com or contact the Hainan Airlines Customer Service Hotline at 95339.