Vermisstes und beschädigtesGepäck
Lost/damaged/contaminated luggage
If you discover any loss, damage, or contamination of your checked baggage or its contents upon delivery, please complete an irregular baggage incident report on the spot. We will handle procedures such as repair, replacement of bags, or cash compensation for you based on the actual situation.
If you do not have time to wait for the process, please be sure to keep on-site photo/video proof materials. You can scan the QR code below to report the baggage issue, and Hainan Airlines will contact you as soon as possible to handle it.
If you do not have time to wait for processing then please provide your contact information and Hainan Airlines will contact you as soon as possible to handle compensation matters.
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FehlgeleitetesGepäck
SollteIhrGepäcknicht am Zielflughafeneintreffen, wird Hainan Airlines alleweiterenSchritteeinleiten, um IhrGepäckschnellstmöglichaufzufinden.
Gepäckübermittlung
NachdemAuffindenIhrerGepäckstücke, informierenwirsiesofort und liefernIhnen das Gepäckan die von IhnenangegebeneAdressenach.
