Elderly Passengers

We provide various services for passengers aged 70 or above on civil aviation flights.

  1. 1. If you are departing from or arriving at Beijing, Taiyuan, Haikou, Xi'an, Guangzhou, Urumqi, Changsha, Hangzhou, Shenzhen or Sanya, we can provide you with service for the whole journey (The departure station and destination station must be cities within the above scope at the same time). We will inform you of any necessary flight information through SMS.

  2. 2. If you are travelling alone, the "Special Assistance Application Form B" needs to be filled out by you or your escorting personnel. We will provide you with services for unaccompanied passengers and assist you in boarding the flight.

  3. Tips: when the alternate airport is not within the range of the station, the ground may not be able to provide full escort service due to the restrictions of alternate airport conditions.
    With the gradual improvement of the domestic epidemic situation, Hainan Airlines has resumed the service of unaccompanied pregnant women passengers on the routes except Urumqi inbound flights from July 27. Thank you for your understanding and support.