Press Room

Dear Passengers,

Due to the recent severe snowstorm in Vancouver, which caused extensive flight delays and cancellations, Vancouver Airport has issued an announcement restricting flight operations. According to the weather forecast, the snowstorm will strike again in the near future, which may lead to insufficient service resources and operational risks of Vancouver Airport.

I. After the flight arrives, your baggage may be delayed.

1. We suggest that you put valuables, clothes to be used immediately after getting off the plane, standing medicines, home keys, etc. in your Carry-on Baggage in advance. The total length, width and height of carry-on Baggage shall not exceed 115 cm (45 inches).

2. When you arrive at Vancouver Airport, you can contact the on-site staff or the baggage inquiry office in the arrival hall to get baggage information.

In order to avoid a long waiting time at the airport after your arrival, please leave your contact information and accommodation address at the airport in advance, and the staff will inform you of the baggage handling progress. After receiving the notice, you can claim your baggage at the airport. If it is inconvenient for you, you can also entrust the baggage to be mailed to the designated place (the mailing fee shall be borne by the passenger).

II. If you have subsequent transit flights or other itineraries, we suggest you reserve enough transit time to avoid affecting your subsequent itinerary.

We apologize for the inconvenience.

Hainan Airlines Holding Co., Ltd.

Dear Passengers,

Recently, due to the shortage of service resources at Manchester Airport, your baggage may be delayed after the arrival of flight HU753 Beijing Manchester.

1. We suggest that you put valuables, clothes to be used immediately after getting off the plane, etc. in your Carry-on Baggage in advance.

2. The total length, width and height of carry-on Baggage shall not exceed 115 cm (45 inches). For liquid articles with the volume of single container exceeding 100mL, please put them in your checked baggage in advance.

3. When you arrive at Manchester Airport, you can contact the on-site staff or the baggage inquiry office in the arrival hall to get baggage information.

4. If you have subsequent transit flights or other itineraries, we suggest you reserve enough transit time to avoid affecting your subsequent itinerary.

We apologize for the inconvenience.

Hainan Airlines Holding Co., Ltd.

　　疫情控制期间，相关要求会有相应的调整及变化，实际情况请以当地政策为准。

　　【俄罗斯出境】

　　更新时间：2022-11-13 14:48:32

　　现将自俄罗斯出发赴华乘客行前申请健康码最新要求公布如下，并自本通知公布之日起执行：

　　一、自俄始发直航赴华乘客，须在登机前48小时内完成1次核酸检测，核酸检测结果为阴性的，请上传以下材料：

　　（一）护照或旅行证首页

　　（二）有效签证、居留许可等入境证件（仅限外国公民，享受免签待遇人员除外，中国公民无须上传外国签证）

　　（三）机票行程单

　　（四）核酸检测阴性报告（俄文版或英文版均可，无须同时上传同一核酸检测报告的俄文版和英文版）

　　二、自俄始发经第三国转机，或自第三国始发经俄转机赴华乘客，可根据自身行程在中转地或始发地任择一地按要求完成核酸检测、申请健康码，转机乘客仅须在最后中转地登机时（乘赴华航班时）确保健康码仍在有效期即可。

　　如选择向中国驻俄使领馆申请健康码，请参照本通知第一条要求。

　　三、健康码申请方法

　　（一）中国公民：微信搜索“防疫健康码国际版”

　　（二）外国公民：http://hrhk.cs.mfa.gov.cn/H5/

　　申请健康码时“核酸检测机构”选择路径（选择向驻俄使馆或总领馆申请）请参照：

　　http://ru.china-embassy.gov.cn/chn/lsfws/zytz/202207/t20220713_10719083.htm?

　　四、请赴华乘客严格遵守上述要求，若因个人填报信息错误、材料不全、上传无关材料、提交不及时等原因导致审核无法通过、乘机延误、滞留、遣返等情况，申请人应自行承担后果。若出现隐瞒病情、材料造假等行为，申请人将无法获得健康码并被追究相应法律责任。

　　为确保正常乘机，中国驻俄使领馆会尽最大努力加快审核速度，请您耐心等待。若登机前1小时内尚未收到健康码审核结果，可拨打领保电话，或现场通过航司求助。

　　外交部全球领事保护与服务应急呼叫中心电话：

　　86-10-12308或0086-10-59913991

　　驻俄罗斯使馆领事保护电话：0074999518661或?0079167680296

　　驻圣彼得堡总领馆领事保护电话：0078127137605

　　驻哈巴罗夫斯克总领馆领事保护电话：0074212340572

　　驻叶卡捷琳堡总领馆领事保护电话：0079221509999

　　驻伊尔库茨克总领馆领事保护电话：0079647301058

　　驻符拉迪沃斯托克总领馆领事保护电话：0079020780873

　　驻喀山总领馆领事保护电话：0079172734789

　　消息来源：中国驻俄罗斯大使馆官网

　　http://ru.china-embassy.gov.cn/chn/lsfws/zytz/202211/t20221113_10973333.htm

　　【俄罗斯入境】

　　更新时间：2022-10-24 15:23:37

　　俄罗斯国家卫生总检察长公布：从10月21日起，入境俄罗斯的所有旅客取消查验新冠核酸检测报告的要求。

　　旅客入境俄罗斯后根据相关要求可能会进行冠状病毒的随机抽检。

　　温馨提示：飞行过程中请您全程佩戴口罩，建议佩戴非呼吸阀型N95/KN95口罩，非必要情况下不摘口罩。

Dear Passengers,

According to the Shenzhen Airport notice, from September 23, 2022, Shenzhen Airport will strictly control the safety risks of lithium batteries (charging treasures) and other dangerous goods entering the cargo hold as temporary checked baggage at the boarding gate. The luggage (including baby strollers, wheelchairs, crutches and other passenger aids, etc.) must go through a second security check before entering the cargo hold for transportation.

In order to avoid delaying your itinerary, please arrive at the airport in advance to go through the check-in procedures. We apologize for the inconvenience caused.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the notice from Shenzhen Airport, from September 15, 2022, domestic VIP lounges 1, 2 and international VIP lounges in Terminal 3 of Shenzhen Airport will resume providing hot meals at the same time. In addition, the domestic VIP lounge 3 is still closed, and the recovery time is to be determined.

Please refer to the on-site guarantee during the period. We apologize for any inconvenience this may cause you.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the notice from Shenzhen Airport, starting from September 2, 2022, the domestic ①, ②, ③ and international VIP lounges of Shenzhen Airport T3 will suspend the provision of hot meals. During this period, the VIP lounges will continue to provide individually packaged snacks and drinks, etc. .

The specific time for the restoration of services will be notified separately. Please refer to the on-site guarantee during the period. We apologize for any inconvenience this may cause you.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

　　海南航空已经恢复了国内航班和部分国际航班国内出港航段的无成人陪伴旅客服务（含无陪儿童、无陪老人、无陪孕妇）和小动物托运服务。但由于部分城市较为严格的疫情防控措施和机场保障能力限制，在申请特殊旅客服务前，请您务必与我们的工作人员进行确认，以免给您和家人造成不必要的损失。海南航空提示您：

　　1．受机场保障能力和疫情管控政策影响，部分站点特殊旅客服务存在限制。截至2022年7月1日受限站点情况如下：

　　（1）乌鲁木齐、喀什进港航班：暂不接收有乌鲁木齐、喀什管控地区旅居史旅客的无陪服务和小动物托运服务申请。

　　（2）西安国内进港航班：暂不接收中高风险地区入西安航班半/无自理轮椅旅客（WCHS、WCHC）服务申请。

　　（3）西安国际进港航班：暂不接收无人陪伴等需要工作人员照顾的特殊旅客以及半自理轮椅(WCHS)、无自理轮椅(WCHC)等无法自行上下楼梯的特殊旅客运输的申请。

　　（4）重庆国际出港航班：暂不接收无人陪伴旅客和小动物托运服务的申请。

　　2. 出行前请您务必确认符合始发地城市、中转地城市和目的地城市的防控要求并准备健康码等相关材料。

　　3. 如果我们认为受始发地城市、中转地城市和目的地城市防控政策的影响，无法确保安全、完整地为您的家人或宠物提供特殊旅客服务，我们将不会为其办理乘机手续，由此给您带来的不便，敬请谅解。

海南航空控股股份有限公司

Dear Fortune Wings members,

From 10:00 GMT+8 on July 1, 2022, Fortune Wings Club officially opened the 95339-8 member service hotline, and the service scope is the same as the 950717 service hotline. The original member service hotline number 950717 will be officially deactivated from 00:00 GMT+8 on September 16, 2022.

Dial 95339 in the domestic area and select the No. 8 key, or dial (+86-898) 95339 and select the No. 8 key in the international and China Hong Kong, China Macao and China Taiwan regions to enter the member service hotline.

　　The member service hotline is online 24 hours a day to provide you with warm and convenient services.

Fortune Wings Club

尊敬的旅客：

　　由于上海、长春、哈尔滨、南昌、徐州、北京、西安、太原、呼伦贝尔、满洲里、烟台部分地区疫情风险等级提高，为最大化保障您的安全出行，海南航空加强机上防控措施，涉及上海出港航班自3月4日起简化机上服务，长春出港航班自3月11日起简化机上服务，哈尔滨出港航班自3月13日起简化机上服务，南昌出港航班自3月19日起简化机上服务，徐州出港航班自4月3日起简化机上服务，北京出港航班自4月11日起简化机上服务，西安出港航班自4月12日起简化机上服务，太原出港航班自4月16日起简化机上服务，呼伦贝尔、满洲里出港航班自4月26日起简化机上服务，烟台出港航班自5月1日起简化机上服务：

　　1、暂停部分服务产品配备，如：食用冰块、餐谱酒单等。

　　2、简化机上餐食：暂停热餐供应、餐食预选服务，仅提供预包装食品，周转类餐饮服务用具全面替换为一次性产品。

　　3、简化机上服务：暂停一对一问候服务，取消靠枕、毛毯、毛巾服务；耳机等仅适量备份不重复提供。

　　4、全面加强机上消毒：所有航班增配消毒用品，提高盥洗间、客舱环境的消毒频率。

　　海南航空将密切关注疫情发展，根据国家政策和旅客需求适时调整，为您出行提供安全保障。

　　感谢您在特殊时期给予我们工作的理解配合。

海南航空控股股份有限公司

Dear passengers,

In order to provide more abundant and convenient products and services, Hainan Airlines website will upgrade its system from 21:00 on April 20, 2022 (GMT+8) to 07:00 on April 21, 2022 (GMT+8).

During the upgrade period, the functions related to paid baggage will be affected. Please try to choose other time periods for handling services. If you need help, please call the official customer service hotline 95339 for consultation.

We apologize for any inconvenience this may cause you.

Hainan Airlines Holding Co., Ltd

Dear Passengers,

Affected by the epidemic, Hainan Airlines Haikou Fortune Wings Lounges will suspend operations from 9 APR 2022. Recovery time will be notified later.

During this period, passengers taking gold and silver cards of Hainan Airlines for domestic departure from Haikou, please go to Hainan Airlines Haikou HNA Club according to the guidance of the ground staff.

We apologize for any inconvenience this may cause you.

Dear Passengers,

Affected by the epidemic, Hainan Airlines Xi'an Fortune Wings Lounges will suspend operations from now on. Recovery time will be notified later.

During this period, passengers taking business class, platinum cards and gold and silver cards of Hainan Airlines for domestic departure from Xi'an, please go to Hainan Airlines Xi'an HNA Club to Gate 9 of Terminal 2 according to the guidance of the ground staff.

We apologize for any inconvenience this may cause you.

尊敬的旅客：

　　自2022年2月5日（出票日期）起，海南航空及大新华航空国内航线（含：国际客票国内航段）燃油附加费征收标准将进行调整，具体调整如下：

　　1、国内航线旅客运输燃油附加费收取标准：800公里（含）以下航段每位旅客收取人民币10元，800公里以上航段每位旅客收取人民币20元。

　　2、儿童（含无成人陪伴儿童）以及按民航局规定享受成人公布普通票价50%优惠的革命伤残军人和因公致残的人民警察旅客，燃油附加费实行减半收取，即：800公里（含）以下航段免收燃油附加费；800公里以上航段每位旅客收取人民币10元。

　　3、婴儿旅客免收燃油附加费。

　　4、国际客票以系统实际计算结果为准。

　　5、燃油附加费的征收以原始出票日期为准，2022年2月5日以前销售的国内客票，如变更至2022年2月5日（含）以后，不再补收燃油附加费。

海南航空控股股份有限公司

Dear Passenger,

Affected by the epidemic control in Xi'an, from January 5, 2022, the international passenger routes of Xi'an Xianyang International Airport will be suspended, and the recovery time is to be determined.

Affected by this, the resumption date of Hainan Airlines' international flights to and from Xi'an (Brussels-Xi'an-Beijing (HU492), Xi'an-Toronto (HU7975), and Toronto-Xi'an (HU7976) ) has not yet been determined.

Hainan Airlines is actively communicating with relevant departments and striving to resume the operation of Hainan Airlines' international flights in Xi'an as soon as possible to meet the travel needs of the majority of passengers. Hainan Airlines will cancel the flight in a timely manner and provide irregular flight guarantee services for the international flight that cannot be executed.

We apologize for any inconveniences.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

　　根据新疆维吾尔自治区、乌鲁木齐市疫情防控工作要求，落实落细“外防输入”各项举措。乌鲁木齐国际机场采取相关措施，请您出行前注意以下内容：

　　一、乌鲁木齐国际机场使用T3航站楼国际到达区域，作为中高风险地区入乌航班和低风险地区有中高风险地区旅居史旅客转运和落地核酸区域。非乌鲁木齐市管控的低风险地区来乌航班依旧使用T2航站楼到达出口。

　　二、具体流程（T3到达）：

　　线路 1：

　　中高风险地区航班旅客从国际到达远机位进入航站楼，通过扶梯上两层到达行李提取厅，靠左侧通道至行李转盘，提取行李后到达核酸采样点，采样结束左转出国际到达控制区，通过1号门左转出航站楼。

　　线路 2：

　　原18、19、20号廊桥区域旅客通过扶梯上一层到达行李提取厅，后续流程同上。

　　海南航空控股股份有限公司

Dear passengers,

According to the notice from Beijing Capital International Airport, Beijing Capital International Airport will take stricter security inspection measures in the near future. Please arrange your time reasonably and arrive at the airport early to go through the check-in and inspection procedures.

Hainan Airlines Tips:

1. Please arrange your time reasonably. It is advisable to arrive at the airport 2 to 3 hours before the flight departure to go through the check-in and check-in procedures, so as not to affect your travel due to traffic congestion and queuing.

2. Please minimize your carry-on luggage, and try to check in your luggage when you check in.

3. Group passengers are requested to meet as early as possible and pass the inspection separately.

4. Please confirm before your trip whether there are lithium batteries, charging treasures, sparks and other items that are prohibited from being checked in your checked luggage. If so, please dispose of them properly in time to avoid affecting your travel itinerary.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

为配合做好疫情防控工作，协助受影响旅客更好地安排出行，方便旅客办理改期、退票业务，特下发相关票务处理规定，具体内容如下：

一、适用条件

㈠ 适用航班：海南航空西安=多伦多进出港自营航班。

㈡ 适用票证：海南航空880票证。

㈢ 适用旅客：凡在2021年12月23日（含）前已购买西安=多伦多进出港航班的旅客。

㈣ 航班日期：2021年12月25日（含）-2022年1月25日（含）

二、退改规定

㈠ 客票变更：

在客票有效期内免费办理变更航班日期一次, 可免费改期至2022年6月30日前原航班（包括原客票规则不允许改期的客票）,变更费、舱位差额和淡旺季差额均免除；再次改期、退票按自愿变更原则，根据客票适用条件办理。

㈡ 退票：在客票有效期内，旅客可至原购票渠道办理未使用客票的非自愿退票业务，不收取退票费。

㈢ 变更、退票均需航班起飞前取消订座座位或提出申请，已办理完客票变更、退票的旅客不适用本规定。

三、其他

持里程兑换免票的旅客同样适用此规定。

感谢您的理解与支持。

海南航空控股股份有限公司

Dear passengers,

In view of recent rapid increase of imported COVID-19 infection cases from Canada, new prevention measure is taken to reduce risks and protect the health and safety of all passengers.

Starting from January 14, 2022, All passengers who are to fly from Canada to China directly will be required to take an additional nucleic acid test 7 days before boarding. This means the additional nucleic acid test must be done on January 7, 2022 before boarding on January 14, 2022. All passengers are required to Self isolate except for taking the second nucleic acid test and IgM anti-body test within 2 days before boarding, and necessary transit flight after the first additional test. All passengers are also required to monitor 7 days personal health status after the first additional test. All test certificates and personal health monitoring form (Please click here) shall be uploaded while applying for a QR code with "HDC" mark to the Chinese Embassy or Consulate General in Canada.

All the above-mentioned tests must be done at a medical institution recognized by the Chinese Embassy or Consulate General in Canada (Please click here).

尊敬的旅客：

　　根据中华人民共和国交通运输部2021年第3号令《公共航空运输旅客服务管理规定》、交通运输部令2016年第56号《航班正常管理规定》、现行《海南航空控股股份有限公司旅客、行李国内运输总条件》、《大新华航空有限公司旅客行李国内运输总条件》相关规定，海南航空、大新华航空请您仔细阅读以下不正常航班客票的提示。

　　一、海南航空、大新华航空对国内航班发生不正常的定义如下：

　　㈠ “航班延误”是指航班实际到港挡轮挡时间晚于计划到港时间超过15分钟的情况。

　　㈡ “航班出港延误”是指航班实际出港撤轮挡时间晚于计划出港时间超过15分钟的情况。

　　㈢ “航班取消”是指因预计航班延误而停止飞行计划或者因延误而导致停止飞行计划的情况。

　　㈣ “机上延误”是指航班飞机关舱门后至起飞前或者降落后至开舱门前，旅客在航空器内等待超过机场规定的地面滑行时间的情况。

　　㈤ “承运人原因”是指承运人内部管理原因，包括机务维护、航班调配、机组调配等。

　　㈥ “非承运人原因”是指与承运人内部管理无关的其他原因，包括天气、突发事件、空中交通管制、安检、旅客等因素。

　　二、非自愿变更：

　　㈠ 如您乘坐的海南航空、大新华航空国内航班，由于非海南航空、大新华航空原因导致非自愿变更客票时，在客票有效期内，我们将考虑您的合理需要并采取以下措施之一：

　　1.为您优先安排最早有可利用座位的，与您原票同服务等级的海南航空、大新华航空国内后续航班，您无需支付客票变更费和票款差价。

　　2.征得您及有关承运人的同意后，签转至最早有可利用座位的与您原票同服务等级的海航航空集团成员公司国内后续航班，您无需支付客票变更费和票款差价。

　　3.如您需要签转至海航航空集团成员公司以外的航空公司后续航班，我们将按您客票所适用的运输总条件以及客票使用条件办理，如涉及客票变更费或票价差价，产生的费用需要您自行承担。

　　㈡ 如您乘坐的海南航空、大新华航空国内航班，由于海南航空、大新华航空原因导致非自愿变更客票时，我们将考虑您的合理需要并采取以下措施之一：

　　1.为您优先安排最早有可利用座位的，与您原票同服务等级的海南航空、大新华航空国内后续航班，您无需支付客票变更费和票款差价；

　　2.征得您及有关承运人的同意后，签转至最早有可利用座位的与您原票同服务等级的其他航司国内后续航班，您无需支付客票变更费和票款差价。

　　㈢ 海南航空、大新华航空国内不正常航班，在您确认新航班并办理完客票非自愿变更手续后，由于您的原因再次提出变更或退票，海航将按照新航班客票使用条件办理。

　　三、非自愿退票：

　　㈠ 如您乘坐的海南航空、大新华航空国内航班发生不正常，您可办理非自愿退票。始发站退还您所付全部票款，不收取退票费。

　　㈡ 如您乘坐的海南航空、大新华航空国内航班在非客票所列经停点的其他航站备降时：

　　1. 可退还由备降地至到达站的未使用票款，计算方式为：（备降地至到达站航距÷原客票航段的航距）×原付票款，不得超过原付票款金额，且不收取退票费。

　　2. 当备降地至到达站间无公布普通票价时，可退还原付票款与已使用航段票款的差额，计算方式为：原付票款-（始发站至备降地航距÷原客票航段的航距）×原付票款，不得超过原付票款金额，且不收取退票费。

　　3. 民航发展基金、燃油附加费不退。

　　4. 各航段航距，以办理退票当日在“中国民航信息网络股份有限公司的计算机定座系统（ETERM）”查询到的航距为准。

　　四、多航段客票：

　　㈠ 被列明在单一运输合同中的两个（含）以上航班的联程客票，当其中某段海南航空或大新华航空国内航班发生不正常，导致其他航班无法衔接的，如在海航发布航班延误、取消等不正常航班信息前，正常航班已取消座位，则该正常航段按照您的客票使用条件办理，产生的费用需要您自行承担。 如正常航班在海航发布航班延误、取消等不正常航班信息后，取消座位，则该正常航班按本文第二点非自愿变更的规则，办理相关变更及签转手续。

　　㈡ 除以上联程航班客票外，您所购买的其他多航段客票，各航段分属不同的运输合同，当其中某段海南航空或大新华航空航班发生不正常，而其他航班正常时，其中海南航空、大新华航空不正常航班的客票按本文第二点非自愿变更的规则，办理相关变更及签转手续，而其他正常航班的客票均按自愿退改签规定处理，产生的费用需要您自行承担。

　　五、相关说明：

　　㈠ 海航航空集团成员公司指首都航空、天津航空、祥鹏航空、西部航空、北部湾航空、福州航空、乌鲁木齐航空、长安航空、桂林航空、金鹏航空。

　　㈡ 后续航班指有可利用座位的最早航班。

　　㈢ 您购买的任何情况下均不允许非自愿变更的个别产品客票，我们按产品规则办理。

　　㈣ 除另有规定外，在海南航空、大新华航空发布航班延误、取消等不正常航班信息前，如您已自愿取消订座或因非承运人原因误机、漏乘等情况，后续办理客票退改签手续时，我们将按照您的客票使用条件办理。

　　㈤ 您可以通过海航官网、APP、官方微信或短信链接办理客票自助变更，如有疑问可致电海航官方热线95339转6号键。

　　感谢您搭乘海南航空、大新华航空的航班，祝您旅途愉快。

Dear Passenger,

Due to the epidemic prevention and control reasons, Hainan Airlines flight, HU7975 from Xi'an to Toronto has been cancelled for January 15th. Also, Hainan Airlines flight, HU 7976 from Toronto to Xi'an has been cancelled for January 16th. (The above dates are the respective local city departure dates.) Currently other flights in January as well subsequent flight after January are pending.

Hainan Airlines customer service hotline number 95339 will contact passengers who have purchased tickets. Please wait patiently for our call, or you may contact us by email at 95339intl@hnair.com, or click the link to reschedule the flight yourself: http://t.rrlvtu.com/h6bc.

We apologize for any inconveniences and thank you for your understanding during this time.

Hainan Airlines Holding Co., Ltd.

Dear Passenger,

Due to the epidemic prevention and control reasons, Hainan Airlines flight, HU7975 from Xi'an to Toronto has been cancelled for January 1st and January 8th. Also, Hainan Airlines flight, HU 7976 from Toronto to Xi'an has been cancelled for January 2nd and January 9th. (The above dates are the respective local city departure dates.) Currently other flights in January as well subsequent flight after January are pending.

Hainan Airlines customer service hotline number 95339 will contact passengers who have purchased tickets. Please wait patiently for our call, or you may contact us by email at 95339intl@hnair.com, or click the link to reschedule the flight yourself: http://t.rrlvtu.com/h6bc.

We apologize for any inconveniences and thank you for your understanding during this time.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

根据比利时政府最新要求，12周岁（含）以上非比利时常驻居民（持比利时签发D类申根签证或各类比利时居留卡公民）从中国出发入境比利时必须提供落地前72小时以内采样的PCR报告。始发站将进行查验以确保旅客符合要求，否则需予以拒载。现将最新比利时入境要求更新如下：

1、12周岁（含）以上非比利时常驻居民（持比利时签发D类申根签证或各类比利时居留卡公民）从中国出发入境比利时必须提供落地前72小时以内采样的PCR报告。PCR报告需以纸质或电子版形式呈现并可以随时出示，所有检测报告检测人姓名必须与护照或居留卡上一致（英文），注明出生日期、采样日期、样本检测结果日期、报告签发日期，须使用英文版或其他比利时官方语言（法语/荷兰语/德语），检测结果必须为阴性，采样需在离境航班起飞前72小时内完成。官方仅承认PCR检测方式，且PCR字样需标注在报告上，不建议旅客采取中文检测报告+翻译文件的形式，有被拒绝入境风险。纯中文版检测报告不予认可，样本须由旅客始发国指定机构完成。

2、如旅客经布鲁塞尔中转至非申根国家且持有转机机票，则无需提交落地前72小时内核酸检测阴性证明；如目的国要求提供核酸检测阴性证明，则需按照目的国相应要求在始发站提供，在比利时机场不可能进行临时检测。 如旅客经布鲁塞尔中转至申根国家，需先在比利时入境，则需按照要求提交落地前72小时内核酸检测阴性证明。

3、12周岁（含）以上非比利时常驻居民（持比利时签发D类申根签证或各类比利时居留卡公民）将不再允许使用欧盟认可的疫苗接种证明代替核酸报告，比利时常驻居民可继续使用欧盟认可的疫苗接种证明成行。目前欧盟认可的疫苗为BioNTech and Pfizer（辉瑞）、Moderna（莫德纳）, AstraZeneca（阿斯利康）、Janssen Pharmaceutica NV（强生），相关更新及详细信息请点击此处查询参考。 　　

4、无论旅客是否需要在布鲁塞尔入境均需要填写Passenger Location Form，目前按照比利时移民局要求，必须填写电子版并妥善保存报告，旅客可在计划出行日期前180天完成填写。

5、相关入境政策（包括隔离政策等）以比利时移民局的最新要求为准，网址请点击此处查询。

温馨提示：

1、如旅客持有比利时居留卡（A/B/C/F）并且超过1年以上未在比利时入境或比利时居留卡（D/F+）并且超过2年以上未在比利时入境，需提前联系比利时驻华使领馆或比利时移民局（电话：003224888000，邮件infodesk@ibz.fgov.be，网址：https://www.ibz.be/fr/contact）确认是否可以正常入境或需办理签证，旅客需获取相关部门出具的书面许可作为登机必要材料之一。注：旅客在比利时所在市政厅意见不具有在边防入境的通行效力，需以使领馆或移民局的意见为准。

2、如旅客持有其他欧盟成员国居留卡超过1年以上未在欧盟入境，建议咨询所在国驻华使馆或当地移民署确认旅客是否可以在比利时进行入境转机行程，原则上旅客需持相应部门出具的书面许可作为登机必要材料之一。海南航空无法对因离开欧盟境时间过长导致的遣返事件负责。

海南航空控股股份有限公司

Dear passengers,

At present, the epidemic situation in Belgium is very serious, the Omicron variant virus has appeared in Belgium, and the infection rate of children is also rising. The Chinese Embassy in Belgium reminded everyone to adhere to the principle of "unnecessary and no travel" to avoid cross-border travel risks.

If you really need to go to China, please do a good job of self-protection before departure, do a pre departure test according to the current requirements, and apply to the embassy for a health code or health statement. All passengers (including children) departing from or transiting to China through Belgium must board with a valid health code or health statement.

The epidemic prevention policy information will be dynamically adjusted. Please pay attention to the latest announcement of the local embassy and consulate in time. The corresponding policies shall be subject to the latest requirements of the Chinese Embassy in Belgium.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Affected by the epidemic, Hainan Airlines Xi'an Fortune Wings Lounges will be suspended from now until December 31, 2021

During this period, for business class, platinum card and gold and silver card passengers who taking Hainan Airlines domestic flight departing from Xi'an, please go to the HNA Club opposite Gate 9 of terminal T2 according to the guidance of ground staff.

Thank you for your understanding and cooperation

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to provide you with more rich and convenient service, Hainan Airlines website system will be upgraded from 00:00 am to 03:00 am GMT+8 on 14 DEC 2021. During this period, Online Check-in, mobile check-in and etc functions will be not available, please choose other time periods for access of the relevant functions.

During the system upgrade, the functions of flight status, satisfaction survey and Baggage Tracking will be affected. Please try to choose other time periods for service.

We apologize for the inconvenience caused to you. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

受疫情影响，即日起至2021年12月15日海南航空西安金鹏阁贵宾室暂停运营。

在此期间，乘坐海南航空西安国内出港的公务舱、白金卡、金银卡旅客，请您根据地面工作人员指引前往T2航站楼9号登机口对面海南航空西安海翼轩贵宾室休息。

由此给您造成的不便，敬请谅解，感谢您的理解与配合。

Dear Passengers，

As announced by the Government of Canada, as of October 30, 2021 all travellers 12 years and 4 months of age and older that are departing a Canadian Airport, for travel within Canada or abroad, must be fully vaccinated in order to enter the restricted area of an airport and subsequently to board their flight, with limited exceptions.

To be considered fully vaccinated, you must have been vaccinated with one of the Public Health Agency of Canada’s approved vaccine regimens. Please refer to the official website of Public Health Agency of Canada for more information.

Proof of vaccination will be required during your travel journey, so be sure to have your documentation readily available. The documentation can be digital or in a paper form; however, you are encouraged to have a paper copy as a back-up to your digital proof. If you do not have proof of vaccination, you risk being denied boarding.

Transition period: from October 30 through November 29, there is a short transition period when travellers who don’t qualify as fully vaccinated will be able to travel if they can show a valid COVID-19 molecular test taken within 72 hours of travel.

Starting November 30, 2021 at 03:01 a.m. EST, vaccination will be required for travel within and out of Canada. A valid COIVD-19 molecular will only be accepted for limited exceptions

If your proof of vaccination is not in English or French, you need a certified translation in English or French. Your certified translation must include the stamp or membership number

of a professional translation association. Travellers who knowingly provide false or misleading information may be subject to a monetary penalty. Please visit the travel.gc.ca/ website for more details.

At the same time, all travellers must continue to comply with the following policies:

Starting from 1 December, 2020, all passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests, and apply for a QR code with "HS" or "HDC" mark to the Chinese Embassy or Consulate General in Canada within two days before boarding.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

　　自2021年12月2日起，海南航空海口部分国内进出港航班将转场至海口美兰国际机场T2航站楼（具体航班信息如下方附表），涉及T2航站楼的相关服务信息请您参阅以下内容，如有疑问可拨打转场服务专线95339-1-1咨询。

　　1、海南航空售票柜台、逾重行李缴费柜台位于T2航站楼三楼国内出发大厅C岛岛头；

　　2、海南航空国内航班值机手续在T2航站楼三楼国内出发大厅C岛办理（3号-4号门之间）；

　　3、停止办理值机手续时间为航班计划起飞前45分钟，登机口关闭时间为航班计划起飞前20分钟；　

　　4、海南航空海翼轩位于T2航站楼西侧四楼平台，您可从三楼（出发层）安检后，根据机场指引标识乘坐直达电梯到达四楼休息室。

　　为了您的顺利出行，请您在购票及出行前关注航站楼信息并提前到达机场办理乘机手续，以免误机，给您造成不便，敬请谅解。

　　附表：转场至T2航站楼的航班信息

温馨提示：

　　1、以上航班为转场至海口T2航站楼运行的航班，未列明航班仍保持在海口T1航站楼运行。

　　2、此航班信息为计划执行航班，如遇调整，请以实际执行航班为准。

　　海南航空控股股份有限公司

尊敬的旅客：

　　根据中华人民共和国交通运输部2021年第3号令《公共航空运输旅客服务管理规定》、现行《海南航空控股股份有限公司旅客、行李国内运输总条件》、《大新华航空有限公司旅客行李国内运输总条件》相关规定，海南航空、大新华航空请您仔细阅读以下非自愿变更客票的提示。

　　一、如您乘坐的海南航空、大新华航空国内航班，由于非海南航空、大新华航空原因导致非自愿变更客票时，我们将考虑您的合理需要并采取以下措施之一：

　　㈠ 为您优先安排有可利用座位的海南航空、大新华航空国内后续航班，您无需支付客票变更费和票款差价；

　　㈡ 征得您及有关承运人的同意后，签转至海航成员航司国内后续航班，您无需支付客票变更费和票款差价。

　　㈢ 如您需要签转至海航成员航司以外的航空公司后续航班，我们将按您客票所适用的运输总条件以及客票使用条件办理，如涉及客票变更费或票价差价，产生的费用需要您自行承担。

　　二、如您乘坐的海南航空、大新华航空国内航班，由于海南航空、大新华航空原因导致非自愿变更客票时，我们将考虑您的合理需要并采取以下措施之一：

　　㈠ 为您优先安排有可利用座位的海南航空、大新华航空国内后续航班，您无需支付客票变更费和票款差价；

　　㈡ 征得您及有关承运人的同意后，签转至其他航司国内后续航班，您无需支付客票变更费和票款差价。

　　三、相关说明：

　　㈠ 海航成员航司指首都航空、天津航空、祥鹏航空、西部航空、北部湾航空、福州航空、乌鲁木齐航空、长安航空、桂林航空、金鹏航空。

　　㈡ 后续航班指有可利用座位的最早航班。

　　㈢ 您购买的任何情况下均不允许非自愿变更的个别产品客票，我们按产品规则办理非自愿变更。

　　㈣ 在您确认新航班并办理完客票非自愿变更相关手续后，由于您的原因再次提出变更或退票，我们将按照新航班客票使用条件办理。

　　㈤ 除另有规定外，在海南航空、大新华航空发布航班延误、取消等不正常航班信息前，如您已自愿取消订座或因非承运人原因误机、漏乘等情况，后续办理客票退改签手续时，我们将按照您的客票使用条件办理。

　　您可以通过海航官网、APP、官方微信或短信链接办理客票自助变更，如有疑问可致电海航官方热线95339转6号键。

　　感谢您搭乘海南航空、大新华航空的航班，祝您旅途愉快。

海南航空控股股份有限公司

尊敬的旅客：

根据国家发展改革委与中国民用航空局相关文件精神及近期国内航空煤油价格变动情况，自2021年11月5日（出票日期）起，海南航空及大新华航空国内航线燃油附加费征收标准将进行调整，具体调整如下：

1、成人旅客：800公里（含）以下航段每位旅客收取10元燃油附加费，800公里以上航段每位旅客收取20元燃油附加费。

2、儿童以及按民航局规定享受成人公布普通票价50%优惠的革命伤残军人和因公致残的人民警察，燃油附加费实行减半收取，即：800公里(含)以下航段免收燃油附加费；800公里以上航段每位旅客收取10元。

3、按成人公布普通票价10%计价的婴儿免收燃油附加费。

4、燃油附加费的征收以原始出票日期为准，旅客自愿变更客票（自愿变更航程除外）时，燃油附加费不退不补。

海南航空控股股份有限公司

Dear passegers,

Starting at 0:00 on October 31, 2021, domestic flights at Weifang Airport will be adjusted to stop check-in 40 minutes before the flight departure.

In order to ensure your smooth travel, please go to the airport for check-in at least 2 hours in advance to avoid missed flights.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客朋友：

为满足更多旅客的出行需求，海南航空控股股份有限公司、大新华航空有限公司在充分考虑航线、航班班次、时间、机型以及衔接航班等情况下实施超售，并最大程度避免旅客因超售被拒绝登机。

一、超售处理原则:

㈠ 海航通过本公告、口头告知等方式告知超售旅客享有的权利。

㈡ 征集自愿者程序：海航、大新华航或者地面服务代理人在航班开始办理值机手续时，通过在值机柜台和登机口询问或放置布告牌的方式告知自愿放弃座位旅客的补偿方法及后续服务安排，寻找主动放弃座位的自愿者并与旅客协商自愿放弃行程的条件。

㈢ 在没有足够自愿者的情况下，优先登机规则如下：

1.经海航、大新华航同意并事先做出安排的、有特殊服务需求的老、幼、病、残、孕旅客以及无成人陪伴儿童。

2. 金鹏白金卡、金卡、银卡旅客。

3. 后续衔接国际航班的旅客。

4. 后续转机时间紧张的中转联程旅客。

二、我们将为未能成行的旅客提供后续服务保障:

㈠ 我们将免费安排后续最早有空余座位的航班，让旅客尽快成行。

㈡ 或按非自愿退票处理，不收取退票费。

㈢ 或按非自愿改期或者签转处理，不收取客票变更费和票款差价。

㈣ 如在用餐时间，我们将为旅客提供免费餐食和饮料；当后续航班的时刻和原定航班时刻相差4小时（含）以上时，我们将为旅客提供免费酒店休息服务。

三、除为旅客提供上述服务保障外，我们将同时给予旅客现金补偿：

㈠ 补偿条件：

符合下列所有条件时，自愿放弃行程或者被拒绝登机的旅客可得到超售补偿：

1、已经定妥航班座位的旅客（含持里程兑换奖励免票的旅客）,不包括持各类奖励及航空公司职员免折票的旅客。

2、旅客在截止办理乘机登记手续时间前，到达指定登记柜台办理乘机登记手续。

3、不属于依据《海南航空控股股份有限公司旅客、行李国内运输总条件》和《大新华航空有限公司旅客、行李国内运输总条件》、《海南航空控股股份有限公司旅客、行李国际运输总条件》被海航、大新华航拒绝运输的旅客。

㈡ 补偿方式:

给予自愿放弃座位的旅客和因超售被拒绝登机的旅客，每人200元人民币的现金补偿。

四、旅客可通过登录海南航空APP、微信公众号等方式自行开具《超售证明》。

以上程序仅适用海航、大新华航实际承运航班，代码共享航班由实际承运公司按相关规定办理。海航、大新华航对因航班超售给您造成的不便深表歉意，并真诚的感谢每一位旅客对航班超售给予的理解与配合。

　　海南航空控股股份有限公司

　　大新华航空有限公司

Dear passengers:

Affected by the epidemic, Hainan Airlines Xi'an HNA Club was temporarily suspended from October 21st to October 31st.

During this period, passengers who take Hainan Airlines' business class, platinum card, and gold and silver cards departing from Xi'an by Hainan Airlines, please follow the instructions of the ground staff to go to the Hainan Airlines Xi’an Fortune Wings Elite Member Lounge opposite to Gate 9 of T2 Terminal.

We apologize for the inconvenience caused to you and thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

根据进一步强化疫情防控措施的相关要求，自2021年10月21日，国内中高风险地区和有阳性病例报告的地区所在城市来深航班旅客需持48小时内核酸检测阴性证明登机，同时接受落地核酸检测。

特殊时期，我们可能暂停部分涉及航班的在线办理值机功能，请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

海南航空温馨提示您，疫情期间出行，请提前了解目的地相关防疫政策，做好相应准备，确保顺利乘机出行。

海南航空控股股份有限公司

尊敬的旅客：

根据进一步强化疫情防控措施的相关要求，即日起，如您搭乘海南航空航班自陕西、甘肃、宁夏、内蒙古出港前往贵阳，请您持48小时内核酸检测阴性证明办理乘机手续。

特殊时期，我们可能暂停部分涉及航班的在线办理值机功能，请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

海南航空温馨提示您，疫情期间出行，请提前了解目的地相关防疫政策，做好相应准备，确保顺利乘机出行。

海南航空控股股份有限公司

尊敬的旅客：

根据进一步强化疫情防控措施的相关要求，即日起，如您搭乘海南航空航班自内蒙古、陕西、宁夏、甘肃、湖南、贵州出港前往武汉，请您持48小时内核酸检测阴性证明办理乘机手续。

特殊时期，我们可能暂停部分涉及航班的在线办理值机功能，请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

海南航空温馨提示您，疫情期间出行，请提前了解目的地相关防疫政策，做好相应准备，确保顺利乘机出行。

海南航空控股股份有限公司

尊敬的旅客：

根据进一步强化疫情防控措施的相关要求，即日起，如您搭乘海南航空航班自陕西、甘肃、宁夏、内蒙古出港前往长沙，请您持48小时内核酸检测阴性证明办理乘机手续。

特殊时期，我们可能暂停部分涉及航班的在线办理值机功能，请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

海南航空温馨提示您，疫情期间出行，请提前了解目的地相关防疫政策，做好相应准备，确保顺利乘机出行。

海南航空控股股份有限公司

尊敬的旅客：

       根据进一步强化疫情防控措施的相关要求，如您搭乘海南航空航班前往陕西（含中转旅客），请您持48小时内核酸检测阴性证明办理乘机手续。

       前往西安的旅客请提前注册"西安一码通"，前往榆林、延安、汉中、安康的旅客请提前注册"陕西健康码"。

       特殊时期，我们可能暂停部分涉及航班的在线办理值机功能，请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

       海南航空温馨提示您，疫情期间出行，请提前了解目的地相关防疫政策，做好相应准备，确保顺利乘机出行。

       注：“48小时内”按照您的核酸报告显示时间至您搭乘航班计划落地时间计算（对采样时间和检测时间均显示的核酸报告，则以采样时间为准；如报告不显示具体时间，则以报告显示日期当日零时计算有效时间），儿童与成人要求一致。

海南航空控股股份有限公司

尊敬的旅客：

因疫情防控形势日趋向好，为兼顾您的出行安全和用餐需求，海南航空和大新华航空严格执行中国民用航空局《关于进一步做好国内疫情防控工作的紧急通知》指导要求，持续做好机上疫情防控的前提下，自2021年9月20日起，全面恢复航线机上热餐及饮品供应，温馨提示如下：

一、适用航班

海南航空控股股份有限公司、大新华航空有限公司实际承运的国内航班。

二、机上餐饮

1、低风险地区所在城市出港航班

⑴ 恢复实际飞行时间超过90分钟以上餐点航班热餐供应及饮品服务；

⑵ 恢复旅客餐食预订、周转类餐具使用；

⑶ 继续暂停食用冰块、冷菜及冷荤供应。

2、中高风险地区所在城市出港航班

暂停餐饮服务，涉及城市将根据国家政务服务平台发布数据动态更新。

三、机上服务

毛毯服务用品，根据疫情风险防控等级动态调整，低风险地区仅适量备份不重复提供，中高风险地区暂停提供。

四、防疫提示

所有航班会继续加强机上消毒，出于疫情防控考虑，建议您在飞行全程中佩戴好口罩，对号入座，做好自我防护。

疫情发生以来，我们始终把您的健康安全放在首位。我们会根据国内外疫情发展变化调整机上产品配备，为您出行提供温馨、舒适的服务保障。

海南航空控股股份有限公司

Dear passengers,

According to the latest requirements of the Belgian Immigration Agency, from October 1, 2021, the Belgian border guards will no longer accept paper entry health information cards. All passengers must fill in the Passenger Locator Form (PLF) and and it must be valid within 180 days before the estimated time of arrival in Brussels. Passengers who do not hold the electronic entry health information card will not be able to board the plane. Passengers who do not hold an Passenger Locator Form (PLF) will not be able to board the plane.

If passengers fail to comply with this obligation or provide misleading/incomplete information, they may be refused entry Belgium and be fined.

Please keep your Passenger Locator Form (PLF) and other related materials properly, and submit them to the Brussels border when you enter Belgium. If the report cannot be completed or lost due to the passenger's personal reasons, the loss of repatriation and other losses will be borne by the passenger.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

　　为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国41所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，计划从2021年9月17日起执行重庆直飞曼彻斯特包机（航班时刻计划详见附件二）。

　　即日起，海南航空呼叫热线将根据学校提供的名单逐一联系学生出票，请注意保持电话通畅。除此之外，本次包机客票将不通过任何外部渠道销售。

　　海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地。同时，请各位旅客在登机前务必确认已经满足入境英国的各项要求，严格遵守入境英国的各项规定。

　　不期而遇，相伴相惜。祝广大留学生学业顺利。

海南航空控股股份有限公司

附件一：英国合作高校名单（排名不分先后）

附件二：航班时刻计划

附件三：赴英留学生购票出行指南，请点击此处查看。

尊敬的旅客：

　　根据进一步强化疫情防控措施的相关要求，即日起，如您搭乘海南航空航班经广州出港前往太原，您需持有48小时内核酸检测阴性证明，抵达太原后在太原市检疫信息登记系统填报信息。如无48小时核酸检测阴性证明，您需进行登记并在机场一层检测点进行检查，完成核酸检测阴性证明后方可正常离开。

　　特殊时期，我们可能暂停部分涉及航班的在线办理值机功能，请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

　　海南航空温馨提示您，疫情控制期间，相关要求会有相应的调整及变化，出行前请密切关注相关信息，以免因当地政策变化给您的出行带来不便，实际情况请以当地政策为准。

海南航空控股股份有限公司

Dear passengers,

Starting from August 30, 2021 (inclusive), The CIP security check for domestic flights in the T2 terminal of Capital Airport will be changed from security check 19 to security check 18.

In order to ensure your smooth travel, please be aware of and make relevant arrangements.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

由于近期国内疫情形势控制良好，为保证高端旅客服务质量，9月1日起海南航空西安金鹏阁贵宾室恢复运营。

乘坐海南航空西安国内出港的金银卡旅客，请您根据地面工作人员指引前往T1航站楼5号登机口对面海南航空西安金鹏阁贵宾室休息。

再次感谢您的理解与配合。

海南航空控股股份有限公司

Dear Passenger,

Due to the epidemic prevention and control reasons, From September 1th through September 26th, the Hainan Airlines route from Brussels to Beijing, flight number HU492 has been canlled.

Hainan Airlines customer service hotline number 95339 will contact passengers who have purchased tickets. Please wait patiently for our call, or you may contact us by email at 95339intl@hnair.com.

We apologize for any inconveniences and thank you for your understanding during this time.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Due to the impact of the epidemic, Hainan Airlines HU7235 / HU7236 (Between Beijing and Changsha) flights from August 11 to August 15 were cancelled for public safety reasons. You can contact the original ticket issuing place for free refund and change service

Due to the impact of the epidemic, there are many flight adjustments. Hainan Alines customer service hotline (0086 898) 95339 is waiting in line. If you fail to answer your phone in time, it is recommended that you quickly handle relevant business through the following self-service:

Refund: passengers who issue tickets on overseas websites (www.hainanairlines. Com) can enter Online refund to apply for online refund. If you need to refund a ticket for non overseas website passengers, please contact the original ticket issuing place for refund

Tips from Hainan Airlines: please pay close attention to the flight dynamics and local epidemic situation policy requirements, do a good job in personal protection and pay attention to travel safety. Thank you for choosing Hainan Airlines

尊敬的旅客：

近期新冠病毒德尔塔变异株在全球范围内迅速蔓延，全国多地升级为国内中高风险地区，为降低疫情传播风险，自8月8日零时起海南航空、大新华航空暂停受理涉及始发地、经停地、目的地任一城市有中高风险地区的航班以下服务项目申请：无成人陪伴旅客服务（含无陪儿童、无陪老人、无陪孕妇）、小动物托运和客舱宠物运输服务（不含服务犬）。

如您已办妥相关服务申请，航班日期在2021年8月10日零点前的，现场正常提供服务保障；航班日期在8月10日零点后，实际乘行时如始发地、经停地、目的地任一城市出现中高风险地区，相关服务将会取消，您可通过原购票渠道办理免费退票。请您关注中高风险地区更新动态，及时调整行程。

给您带来的不便敬请谅解。

海南航空控股股份有限公司

尊敬的旅客：

       当前新冠疫情发生变化，根据中国民用航空局《关于进一步做好国内疫情防控工作的紧急通知》，为最大化保障您的安全出行，坚决防止疫情通过航空途径传播。海南航空进一步加强机上防控措施：

       1、国内中高风险地区所在城市出港航班

          ⑴ 自8月2日起，暂停餐饮服务、旅客服务用品配备（毛毯、耳机、报刊等）及一对一问候服务；

          ⑵ 依据国家政务服务平台客户端公布数据，涉及上海出港航班已调整服务；后续将根据国家发布数据持续更新，敬请关注海南航空官网告知。

       2、其他地区出港航班

       自8月8日起，简化机上服务：

          ⑴ 暂停部分服务产品配备，如：食用冰块、餐谱酒单、机上刊物等。

          ⑵ 简化机上餐食服务：仅提供预包装食品，暂停特殊餐食预选服务，简化饮品选择，周转类餐饮服务用具全面替换为一次性产品；

          ⑶ 简化机上服务：暂停一对一问候服务，毛毯、耳机等仅适量备份不重复提供；暂停靠枕、毛巾服务。

       　3、全面加强机上消毒：所有航班增配消毒用品，提高盥洗间、客舱环境的消毒频率。

       出于疫情防控考虑，建议您在飞行全程中佩戴好口罩，对号入座，减少非必要走动，尽量减少机上用餐。海南航空会密切关注疫情发展，根据国家政策和旅客需求适时调整，为您出行提供安全保障。

       感谢您在特殊时期给予我们工作的理解与配合。

海南航空控股股份有限公司

Dear passengers,

According to Haikou City’s epidemic prevention requirements, from 6 o’clock on August 6, 2021, all passengers (including pick-up and see-off personnel) entering the terminal of Haikou Meilan International Airport must present the “Hainan Health Code” or “National Integrated Government Service” The green code of the platform's epidemic prevention health information code and a valid nucleic acid negative certificate within 48 hours.

In order to do a good job in the prevention and control of the new coronavirus pneumonia epidemic, we will try our best to provide convenience for passengers and reflect the true feelings of civil aviation. Passengers who take Hainan Airlines and Grand China Airlines domestic flights in and out of Haikou will be in the past 3 days (August 6 to August 8th) If you cannot meet the nucleic acid test requirements, you can apply for refunds in accordance with regulations. For details, you can call Hainan Airlines' 24-hour ticket service hotline 95339 for consultation.

Hainan Airlines would like to remind you that if you travel during the epidemic control period, please understand the relevant anti-epidemic policies of your destination in advance and make corresponding preparations to ensure a smooth flight.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In view of the situation of the newly added medium-risk zone in Beijing, according to the latest prevention and control requirements, and strictly implementing the notice requirements of the Civil Aviation Administration, Hainan Airlines Beijing T2 HNA Club / Fortune Wings VIP Lounge adjust service from August 6, 2021: Suspension of buffets, the meals are adjusted to individually packaged hot food and beverages;
The provision of newspapers, magazines, headphones, blankets and other passenger public items are suspended;
The shower rooms, massage chairs, and public computer facilities in the business district are suspended.

Hainan Airlines will pay close attention to the situation of the epidemic, adjust services in a timely manner in accordance with national policies and passenger needs, and provide safety guarantees for passengers.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passegers,

In accordance with Qinghai Province’s epidemic prevention and control requirements, Xining Airport has adopted isolation safeguards for flights coming to Xining from areas with medium and high risks. All passengers must uniformly follow the guarantee procedures for flights to Xining in medium- and high-risk areas and take the shuttle bus to enter the airport through the special inspection channel for epidemic protection. From now on, Xining Airport will stop pick-up services by special shuttle buses for Economy Class Passengers / Business Class Passengers entering the airport on flights in high-risk areas.

We apologize for the inconvenience caused.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to relevant requirements for further strengthening of epidemic prevention and control measures, starting from today, if you take a Hainan Airlines flight to go to Beijing via Sanya Phoenix International Airport and Qionghai Boao Airport, please hold a negative nucleic acid test certificate within 48 hours for check-in.

In special periods, we may suspend some online check-in functions. You can complete the ticket change or refund through Hainan Airlines official website, APP or contact the original ticket purchase channel.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

　　根据进一步强化疫情防控措施的相关要求，即日起，如您搭乘海南航空航班前往北京需查验“北京健康宝”绿码。如您始发城市存在中高风险地区，请您持48小时内核酸检测阴性证明办理乘机手续。

　　特殊时期，我们可能暂停部分涉及航班的在线办理值机功能，请您谅解。您可以通过海南航空官方网站、APP或联系原购票渠道完成客票的变更或退票。

　　疫情期间出行，请您提前了解目的地相关防疫政策，做好相应准备，确保顺利乘机出行。

　　注：“48小时内”按照您的核酸检测采样时间或报告时间至您搭乘航班的计划起飞时间计算。如果始发地当地政府对“48小时内”的计算另有规定，按当地政府规定执行。

　　海南航空控股股份有限公司

温馨提示：

对于老人、儿童以及入境隔离期满人员因无单独使用手机号码，造成无法查验“北京健康宝”情况，您可参考如下信息：

　　1、对有同行人员的老人、儿童，需查验其同行人员北京健康宝“绿码”，并填写“承诺书”，承诺其与同行人员14天内轨迹行程一致，且未去过国内中高风险地区所在县。2周岁以下婴儿可与同行人员直接登机。对与同行人员14天内轨迹行程不一致的老人、儿童，请参照无同行人员的老人、儿童（第2条）。

　　2、对无同行人员的老人、儿童，须持48小时内核酸检测阴性证明或单位、社区出具的含14天内轨迹行程的纸质证明，并填写“承诺书”，查验有效身份证件后方可登机。旅客进京后需主动向社区报到和实施14天健康监测。

　　3、对入境隔离期满无手机号码的人员，须查验解除隔离证明、48小时内核酸检测阴性证明并填写“承诺书”，查验有效身份证件后方可登机。

　　4、关于北京健康宝等问题，您可拨打北京市政府热线010-12345咨询。

尊敬的旅客：

　　当前新冠疫情发生变化，正值暑运出行旺季，应最新防控要求，海南航空严格落实民航局《关于有针对性加强防控工作坚决防止疫情通过航空途径扩散的紧急通知》，坚决防止疫情通过航空途径扩散。为最大化保障您的安全出行，海南航空将加强重点地区的机上疫情防控措施：

　　自2021年8月2日起，国内中高风险地区所在城市出港航班，暂停餐饮服务、旅客服务用品配备（毛毯、耳机、报刊等）及问候服务。

　　海南航空将会密切关注疫情发展，根据国家政策和旅客需求适时调整，为旅客出行提供安全保障。

　　感谢您在特殊时期给予我们工作的理解与配合。

　　备注：依据国家卫健委公布数据，目前涉及中高风险地区所在城市包含南京、沈阳、大连、厦门、成都、长沙、绵阳、郑州、海口、上海、武汉、荆州、烟台；后续请以持续更新发布为准。

海南航空控股股份有限公司

Dear Passenger:

Due to the epidemic prevention and control reasons, From August 15th through August 29th, the Hainan Airlines route from Brussels to Beijing, flight number HU492 has been canceled.

Hainan Airlines customer service hotline number (0086 898) 95339 will contact passengers who have purchased tickets. Please wait patiently for our call, or you may contact us by email at 95339intl@hnair.com, or click the link to reschedule the flight yourself: http://t.rrlvtu.com/h6bc.

We apologize for any inconveniences and thank you for your understanding during this time.

Dear passengers,

Starting at 0:00 on August 2, 2021 GMT+8, the check-in deadline for domestic (T2) and international (T1) departure flights at Xining Caojiabao International Airport will be uniformly adjusted to 40 minutes before the scheduled flight departure.

To ensure your smooth travel, please go to the airport to complete the check-in procedures in advance to avoid missed flights.

Hainan Airlines Holding Co., Ltd.

Dear Fortune Wings Club Elite Members：

From September 1st 2021, Fortune Wings Club will adjust “the Free Refunds and Changes Rights for Paid Tickets” of Fortune Wings Club Elite Members. The adjustments are as below:

1.The free refund rights for Fortune Wings Elite members by taking Fortune Wings Club Member Airlines will be cancelled.

2.The right of free changes for Fortune Wings Elite members by taking Fortune Wings Club Member Airlines will be retained.

3.The time for free changes for Fortune Wings Elite members will be adjusted from 2 hours before the original flight departure to 4 hours before the flight departure.

Other applicable rules for the rights remain unchanged, and the implementation date of this adjustment is subject to the date of ticket issuance.

Appreciate for your ongoing support and understanding.

Fortune Wings Club

Dear passengers:

In order to provide you with more rich and convenient service, Hainan Airlines website system will be upgraded from 03:00 am to 05:00 am GMT+8 on 22 JUL 2021. During this period, Booking, Online Check-in, Flying Plus Mall and etc functions will be not available, please choose other time periods for access of the relevant functions.

During the system upgrade, the functions of flight status, satisfaction survey and Baggage Tracking will be affected. Please try to choose other time periods for service.

We apologize for the inconvenience caused to you. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

Affected by the extreme weather (Storm) on 25 JULY 2021 , some of our flights are cancelled.The adjusted flights, please click here for more information.

If flight delay occurred, you can contact the original ticket issuing office to ask for an involuntary refund or reschedule; if you need other service, please call our hotline at 0086-898-95339.  As many flights are being adjusted, there are too many lines for consultation calls. If we do not answer your call in time, please understand.

Hainan Airlines Holding Co., Ltd

Dear passengers:

According to the epidemic prevention and control requirements, Hainan Airlines temporarily closed the online check-in service for flights to Shenzhen, and the resumption time will be notified later.

Please arrive at the airport in advance to complete the check-in formalities. We apologize for any inconvenience caused to you.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear traveler:

Due to the needs of COVID-19 epidemic prevention and control, starting from July 22, 2021, Nanjing Lukou International Airport will suspend all types of special passenger services for domestic inbound and outbound flights, including services for unaccompanied passengers and wheelchair passengers. The specific recovery time will be later. notify.

Hainan Airlines would like to remind you that during the epidemic prevention and control period, relevant requirements will be adjusted and changed accordingly. Please pay close attention to relevant information before traveling to avoid inconvenience caused by local policy changes. Please refer to the local The policy shall prevail.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

Affected by the extreme weather (Storm) , some of our flights are cancelled.The adjusted flights, please click here for more information.

If flight delay occurred, you can contact the original ticket issuing office to ask for an involuntary refund or reschedule; if you need other service, please call our hotline at 0086-898-95339.  As many flights are being adjusted, there are too many lines for consultation calls. If we do not answer your call in time, please understand.

Hainan Airlines Holding Co., Ltd

Dear passengers:

In order to implement the safety guidance of the Civil Aviation Administration and ensure the safety of air transportation, since September 2019, all Hainan Airlines flights will stop consigning over-standard carry-on baggage at the gate (except for strollers and special passenger disability aids) . Airport staff will check your carry-on baggage in the check-in area, before the security check, and the boarding gate waiting area.

Please take the initiative to confirm with the ground staff whether your hand luggage meets the boarding requirements when checking in or before going to the security check. If any hand luggage that does not meet Hainan Airlines' limit is found at the boarding gate, it will be arranged for express delivery on other subsequent flights and cannot be transported on the same flight with you.

Please read carefully and abide by the relevant regulations on hand luggage (Please click here to inquire ). For luggage exceeding the hand luggage allowance, please check in at the check-in counter in advance.

Sorry for the inconvenience caused to you.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to implement the safety guidance of the Civil Aviation Administration and ensure the safety of air transportation, since September 2019, all Hainan Airlines flights will stop consigning over-standard carry-on baggage at the gate (except for strollers and special passenger disability aids) .

Please take the initiative to confirm with the ground staff whether your carry-on baggage meets the boarding requirements when checking in or before going to the security check. Airport staff will check your carry-on baggage in the check-in area, before the security check, and the boarding gate waiting area. If any carry-on baggage that does not meet Hainan Airlines' limit is found at the boarding gate, it will be arranged for express delivery on other subsequent flights and cannot be transported on the same flight with you.

Please read carefully and abide by the relevant regulations on hand luggage (Please click here to inquire ). For luggage exceeding the hand luggage allowance, please check in at the check-in counter in advance.

Sorry for the inconvenience caused to you.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

According to the arrangement of Shanghai Pudong International Airport, from 0:00 on July 19, 2021 (GMT+8), Hainan Airlines Shanghai Pudong International Airport T2 terminal check-in counter will be adjusted from G island counter 01-18 to T2 terminal K Island counter 02-15.

Please be aware of and pay attention to the reminders of the on-site staff, or go to the corresponding counter to complete the check-in procedures according to the guide signs.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the notice from Shenzhen Airport, starting from July 7, 2021, Hall 2 of the Domestic VIP Lounge at Terminal 3 of Shenzhen Airport will resume use (hall 1 has been restored in the early stage), and meals in each hall will start to be served normally.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

根据中国驻比利时使馆通知，因疫情原因，暂时停止在比利时人员持目前有效中国签证及工作类、私人事务类和团聚类居留许可入境中国。中国驻比利时使馆将不为上述人员签发《健康状况声明书》。

持外交、公务、礼遇、C字签证人员不受影响。外国人如确有特殊紧急赴华需要，可向中国驻比利时使馆申请签证，持2020年11月3日后签发的签证赴华入境不受影响。

该政策为应对当前疫情采取的临时性措施，中方将根据疫情形势及时作出调整并另行发布通知，具体信息可点击此处查看。

海南航空控股股份有限公司

Dear passengers:

Due to the restrictions from overseas airports, Hainan Airlines will reduce the Beijing-Toronto route over the next several months.

The current adjustment plan is as follows:

From October 2nd to October 31st:

The Tuesday and Wednesday flights HU7975 and HU7976 will be cancelled;

The Saturday and Sunday flights HU7975 and HU7976 will change to Xi'an-Toronto (previously Beijing-Toronto);

We sincerely apologize for any inconveniences.

Once we confirm the adjustment plan, we will use our hotline number +86-95339 to actively contact passengers to confirm their new itinerary.

Please wait patiently for our call, or contact us through our email address 95339intl@hnair.com.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the Shenzhen Airport notice, starting from July 5, 2021, the VIP lounge 1 of the domestic routes in Shenzhen Airport T3 will resume use (No meals), and the VIP car guarantee service for inbound/outbound flights will be resumed at the same time. 　 The VIP lounge 2 continues to be closed. The meal service recovery time of each lounge is to be determined.

We apologize for the inconvenience caused to you.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

Due to the restrictions from overseas airports, Hainan Airlines will reduce the Beijing-Toronto route over the next several months.

The current adjustment plan is as follows:

From September 4th to September 29th:

The Tuesday and Wednesday flights HU7975 and HU7976 will be cancelled;

The Saturday and Sunday flights HU7975 and HU7976 will change to Xi'an-Toronto (previously Beijing-Toronto);

We sincerely apologize for any inconveniences.

Once we confirm the adjustment plan, we will use our hotline number +86-95339 to actively contact passengers to confirm their new itinerary.

Please wait patiently for our call, or contact us through our email address 95339intl@hnair.com.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the notice from Beijing Capital International Airport, the Capital Airport will adopt more stringent security inspection measures in the near future. Please arrange your time reasonably and arrive at the airport early to complete the check-in and inspection procedures.

Hainan Airlines kindly reminds you to pay attention to the following before you travel:

1. Please arrive at the airport 2 to 3 hours before the flight departure to complete the check-in and check-in procedures, so as not to affect travel due to traffic congestion and waiting in line.

2. Please minimize your carry-on baggage and try to check your baggage during check-in procedures.

3. The group, please try to meet in advance and disperse the inspections.

4. Before you travel, please confirm whether there are lithium batteries, power banks, tinders and other items that are prohibited from being checked in your checked baggage. If so, please handle them in time to avoid affecting your travel itinerary.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

According to the latest requirements of the Belgian government, from July 1, 2021, passengers aged 12 years and over enter Belgium from the red zone (China is within the red zone),and are not Belgian citizens/citizens without a Belgian residence card (Holding a D-type Schengen visa issued by Belgium), must to provide 72 before departure Hours of negative PCR report or full COVID-19 vaccination record of EU approved vaccines (The completion time of vaccination should be more than 2 weeks). The departure airport will conduct inspections to ensure that passengers meet the requirements, otherwise they will be refused. The latest entry requirements for Belgium are now updated as follows:

1. Passengers entering Belgium, if they are over 12 years old (inclusive), and are not Belgian citizens/Citizens without a Belgian residence card (Holding a D-type Schengen visa issued by Belgium)/No EU or Schengen citizenship/No valid Schengen residence card, must to provide 72 before departure Hours of negative PCR report or full COVID-19 vaccination record of EU approved vaccines (The completion time of vaccination should be more than 2 weeks). The PCR report must be presented in paper or electronic form and can be presented at any time. The name of the tester on all test reports must be consistent with the English name on the passport or residence card, indicating the date of birth, sampling date, sample test result date, report issuance date, and the English version or other official Belgian language (French / Netherland / German), the test result must be negative, and sampling must be completed within 72 hours before the departure flight.

2. If the passenger transits through Brussels to a non-Schengen country and holds a connecting ticket, there is no need to provide a negative nucleic acid test certificate within 72 hours before departure; if the destination country requires a negative nucleic acid test certificate, it must be provided at the departure airport in accordance with the corresponding requirements of the destination country. Temporary testing cannot be performed at Belgian airports. If passengers transit to Schengen countries via Brussels, they need to enter Belgium first, and they must provide a negative nucleic acid test certificate within 72 hours before departure as required.

3. The COVID-19 vaccines currently approved by the EU are BioNTech and Pfizer, Moderna, AstraZeneca, Janssen Pharmaceutica NV. For related updates and detailed information, please click here for reference.

4. Regardless of whether passengers need to enter Brussels, they need to fill in the Passenger Location Form. The electronic version is the main form. If it is not possible, a paper version is provided. The departure station must confirm that all passengers have filled in Passenger Location Form before boarding and inform passengers that they need to save the QR code (electronic version) or paper receipts for at least 48 hours after landing in Brussels for the relevant anti-epidemic units to check back.

5.Relevant immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Belgian Immigration Agency. Please click here for the website.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the notice from Meilan Airport, from June 26 to July 1, 2021, among all passengers travelling from Haikou to Beijing on Hainan Airlines flights, economy class passengers will check in at the dedicated check-in counters No. 3 and 4. The counter will be open 3 hours before the flight departure. The check-in counters for military, business class, and Fortune Wings Elite Members remain unchanged (still at check-in counters No. 1 and No. 2).

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

Dear passengers:

Due to the restrictions from overseas airports, Hainan Airlines will reduce the Beijing-Toronto route over the next several months.

The current adjustment plan is as follows:

From August 3rd -August 31st:

The Tuesday and Wednesday flights HU7975 and HU7976 will be cancelled;

The Saturday and Sunday flights HU7975 and HU7976 will change to Xi'an-Toronto (previously Beijing-Toronto);

We sincerely apologize for any inconveniences.

Once we confirm the adjustment plan, we will use our hotline number +86-95339 to actively contact passengers to confirm their new itinerary.

Please wait patiently for our call, or contact us through our email address 95339intl@hnair.com.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the Shenzhen Airport notice, starting from June 18, 2021, the domestic VIP lounge 1 and 2 of Shenzhen Airport T3 will be temporarily suspended; at the same time, the VIP car service for inbound and outbound flights will be suspended. The specific recovery time will be notified separately, and the actual on-site arrangements shall prevail during the period.

We apologize for the inconvenience caused to you. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

According to the COVID-19 epidemic prevention and control requirements, Hainan Airlines temporarily closed the online check-in service for the Shenzhen-Beijing route, and the resumption time will be notified later.

Please go to the airport to go through the check-in procedures in advance. We apologize for any inconvenience caused to you 。

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

Due to the restrictions from overseas airports, Hainan Airlines will reduce the Beijing-Toronto route over the next several months.

The current adjustment plan is as follows:

1. From June 12th -July 31st:

The Tuesday and Wednesday flights HU7975 and HU7976 will be cancelled;

The Saturday and Sunday flights HU7975 and HU7976 will change to Xi'an-Toronto (previously Beijing-Toronto);

2. From August 1st -October 30th:

The Tuesday and Wednesday flights HU7975 and HU7976 are still pending;

The Saturday and Sunday flights HU7975 and HU7976 change to Xi'an-Toronto (previously Beijing-Toronto) are still pending;

We sincerely apologize for any inconveniences.

Once we confirm the adjustment plan, we will use our hotline number +86-95339 to actively contact passengers to confirm their new itinerary.

Please wait patiently for our call, or contact us through our email address 95339intl@hnair.com.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

Starting from June 1, 2021, Hainan Airlines' domestic flight check-in counters at Terminal T2 of Urumqi Diwopu International Airport will undergo relevant adjustments. The layout of the adjusted check-in counters is as follows:

1. Counter 21 is a business class/high-end passenger counter;

2. Counters 22 to 27 are for economy class passengers (counters 21 to 32 can handle check-in during the peak period of departure);

3. Counter 32 is the counter of the supervisor on duty;

Please refer to the airport arrangement for the specific counter opening. Please be aware of and pay attention to the on-site guidance and staff guidance at the airport, and go to the corresponding counter to complete the check-in procedures.

Any subsequent adjustments will be notified separately. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

根据深圳新冠疫情防控现状，为做好新型冠状病毒肺炎疫情防控工作，协助旅客更好的安排出行计划，现发布海南航空、大新华航空深圳进出港国内航班客票特殊处置方案，具体内容如下：

1 适用范围

1.1 适用出票日期：2021年6月1日（含）之前；

1.2 适用航班日期：2021年6月2日（含）至2021年6月30日（含）；

1.3 适用航班：由海南航空（HU）、大新华航空(CN)实际承运的涉及深圳进出港国内航班和海南航空（HU）、大新华航空(CN)为市场方涉及深圳进出港国内代码共享航班。

2 客票处理方案

2.1 在客票有效期内办理退票手续

2.1.1 如您在航班离站前已取消客票订座记录，可至原购票渠道办理免费退票业务，不收取退票费。

2.1.2 如您在航班离站前未取消客票订座记录，按照原客票使用条件办理退票业务。

2.1.3 如您在我司官网购买的客票，请在官网点击“其他原因”提交退票申请。

2.2 在客票有效期内办理变更手续

2.2.1 如您在航班离站前已取消客票订座记录，可免费变更至2021年6月30日（含）之前同航线、同服务等级航班一次（如您的客票涉及跨服务等级变更，可免收变更手续费，但需补齐票款之间的差额）；如客票按照以上原则办理过客票变更后再次提出客票变更或申请退票，在客票有效期内按照变更后的客票使用条件办理。

2.2.2 如您在航班离站前未取消客票订座记录，将依据原客票适用条件办理变更业务。

2.2.3 办理免费变更业务地点：您通过海南航空各直属售票处，海南航空呼叫中心、海南航空官网（含官网APP）及官网OTA旗舰店购买的客票可至原购票渠道办理；您通过其他渠道购买的客票或您购票渠道无法办理免费变更业务时，可在海南航空各直属售票处或海南航空呼叫中心办理。

2.2.4 如您需变更航程或变更承运人，建议您将原客票办理退票后另购新票。

2.3 已购买随心飞产品客票的旅客，如符合本方案免费退票、变更条款的，须在原出票渠道自助办理非自愿退票，并注明疫情原因影响，经后台人员审核符合则予以通过。

本方案自2021年6月2日起生效。请您在出行前务必确认本人符合出行要求，及时了解出发地和目的地的防疫政策，做好出行安排。

感谢您的理解与支持。

海南航空控股股份有限公司

尊敬的旅客：

        根据广州、深圳新冠疫情防控现状，为做好新型冠状病毒肺炎疫情防控工作，协助旅客更好的安排出行计划，现发布海南航空、大新华航空广州、深圳进出港国内航班客票特殊处置方案，具体内容如下：

        1 适用范围

        1.1 适用出票日期：2021年5月30日（含）之前；

        1.2 适用航班日期：2021年5月21日（含）至2021年6月30日（含）；

        1.3 适用航班：由海南航空（HU）、大新华航空(CN)实际承运的涉及广州、深圳进出港国内航班和海南航空（HU）、大新华航空(CN)为市场方涉及广州、深圳进出港国内代码共享航班。

        2 客票处理方案

        2.1 在客票有效期内办理退票手续

        2.1.1 如您在航班离站前已取消客票订座记录，可至原购票渠道办理免费退票业务，不收取退票费。

        2.1.2 如您在航班离站前未取消客票订座记录，按照原客票使用条件办理退票业务。

        2.1.3 如您在我司官网购买的客票，请在官网点击“其他原因”提交退票申请。

        2.2 在客票有效期内办理变更手续

        2.2.1 如您在航班离站前已取消客票订座记录，可免费变更至2021年6月30日（含）之前同航线、同服务等级航班一次（如您的客票涉及跨服务等级变更，可免收变更手续费，但需补齐票款之间的差额）；如客票按照以上原则办理过客票变更后再次提出客票变更或申请退票，在客票有效期内按照变更后的客票使用条件办理。

        2.2.2 如您在航班离站前未取消客票订座记录，将依据原客票适用条件办理变更业务。

        2.2.3 办理免费变更业务地点：您通过海南航空各直属售票处，海南航空呼叫中心、海南航空官网（含官网APP）及官网OTA旗舰店购买的客票可至原购票渠道办理；您通过其他渠道购买的客票或您购票渠道无法办理免费变更业务时，可在海南航空各直属售票处或海南航空呼叫中心办理。

        2.2.4 如您需变更航程或变更承运人，建议您将原客票办理退票后另购新票。

        2.3 已购买随心飞产品客票的旅客，如符合本方案免费退票、变更条款的，须在原出票渠道自助办理非自愿退票，并注明疫情原因影响，经后台人员审核符合则予以通过。

        本方案自2021年5月30日起生效。 请您在出行前务必确认本人符合出行要求，及时了解出发地和目的地的防疫政策，做好出行安排。

        感谢您的理解与支持。

海南航空控股股份有限公司

Dear passengers:

Due to the restrictions from overseas airports, Hainan Airlines will reduce the Beijing-Toronto route over the next several months. The preliminary adjustment plan is as follows:

1. From May 28th-May 31st: Flights will operate normally, and travel will not be affected;

2. From June 1st-June 11th: The Tuesday and Wednesday flights HU7975 and HU7976 will be cancelled; The Saturday and Sunday flights HU7975 and HU7976 will operate normally, and travel will not be affected;

3. From June 12th -July 31st: The Tuesday and Wednesday flights HU7975 and HU7976 will be cancelled; The Saturday and Sunday flights HU7975 and HU7976 probably will change to Xi'an-Toronto (previously Beijing-Toronto);

4. From August 1st -August 15th: The Tuesday and Wednesday flights HU7975 and HU7976 are still pending; The Saturday and Sunday flights HU7975 and HU7976 probably will change to Xi'an-Toronto (previously Beijing-Toronto);

5. From August 16th to October 30th, 2021: The Tuesday and Wednesday flights HU7975 and HU7976 are still pending; The Saturday and Sunday flights HU7975 and HU7976 the route will be adjusted, but the specific adjustment is still pending;

Due to the complexity of international flight operations, some flight adjustments are still pending. Once any flight adjustments are officially confirmed, we will actively contact passengers whose travel plans will be affected. We recommend that you wait patiently for our phone call.

Since many flights have been adjusted recently, it may take longer than expected to reach one of our customer service representatives via our hotline.

We sincerely apologize for any inconveniences and are thankful for your patience and understanding during this time.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the relevant adjustment notice of Shanghai Pudong International Airport, from 0:00 on June 3, 2021, the check-in counter of Hainan Airlines will be moved from Counter 01-18 on K Island to Counter 01-18 on G Island.

We apologize for the inconvenience caused by the temporary relocation of the counter, and thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the COVID-19 epidemic prevention and control requirements, Hainan Airlines temporarily closed the online check-in service for the Yingkou-Shijiazhuang-Haikou (HU7684) route. The resumption time will be notified later.

Please go to the airport to go through the check-in procedures in advance. We apologize for any inconvenience caused to you.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

受全国各地恶劣天气影响，近期航班变动较大，为避免因航班变动给您带来不便，海南航空温馨提示您：

请您在出行前提前了解所乘航班的相关情况，合理安排出行计划。

您可登录海南航空官方网站、官方APP及其他官方平台进行航班动态查询，也可拨打海南航空24小时订票服务热线95339了解相关情况。

由此给您带来的不便，敬请谅解。

海南航空控股股份有限公司

Dear passengers,

In order to ensure the health and safety of you and others during international travel, and reduce the risk of cross-border spread of the epidemic, according to the requirements of epidemic prevention and control, all entry and exit personnel must make a health declaration. Please follow the path below to apply in advance and at the departure airport Show it to the staff.

1. Search for "customs pocket declaration" on WeChat to declare ；

2. Scan the following QR code to declare (Please click here to view the QR code).

The effective time of the declaration cannot be earlier than 24 hours before the entry and exit. After the declaration code is generated, it is recommended that you save a screenshot. You can also view it by clicking "View Records".

Thank you for your understanding and cooperation.

Tips: Passengers can fill in other information except the seat number in advance (the seat number can be filled in "temporarily not available", and then submit the QR code). After check-in, the passenger can re-enter the health declaration (customs pocket declaration) to update the seat number information.

How to declare after scanning the QR code，Click here to view sample image.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to ensure the health and safety of international travel and reduce the risk of cross-border spread of the COVID-19 epidemic, passengers travelling to China on the Hainan Airlines Brussels-Beijing flight must have a vaccination certificate or an IGG negative certificate before they can take the flight. Specific requirements are as follows:

1. Passengers departing from Belgium to China must provide an IGG negative certificate or vaccination certificate issued by a Belgian testing agency;

2. Passengers entering Belgium from a third country and then going to China need to provide an IGG negative certificate or vaccination certificate issued by the country of origin and the Belgian testing agency;

3. Passengers departing from a third country and going to China via the Brussels Airport transit area must provide an IGG negative certificate or vaccination certificate issued by the testing agency of the country of origin;

The sampling time for the above detection should be within 48 hours before the departure country or Brussels-Beijing flight.

Other flight materials, such as PCR, IGM negative certificate, green health code with "HS" or "HDC" logo, and health status statement, etc. are still implemented in accordance with the requirements of the Chinese Embassy in the country of origin and the Chinese Embassy in Belgium. If you provide false information that will cause the itinerary to be blocked, you must bear the corresponding legal responsibility; if you are denied boarding, please contact the original ticketing place to reschedule or refund the ticket.

Thank you for your support and cooperation!

Hainan Airlines Holding Co., Ltd.

Dear passengers:

Starting from 00:00 on April 10, 2021, local time, the closing time of the boarding gate for outbound flights at Anqing Tianzhushan Airport will be adjusted to 30 minutes before the scheduled flight departure.

In order to ensure your smooth travel, please go to the airport to complete the check-in procedures in advance to avoid missed flights.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

为给您提供便捷的乘机体验，海南航空现恢复北京国内进港航班的网上值机服务（部分地区除外），具体如下：

1、除新疆维吾尔自治区进出港国内航班（不包含中国港澳台地区航班）外，恢复北京国内进港航班的网上值机服务。

2、恢复北京至大连航线网上值机服务。

3、因防疫保障需要，现场工作人员可能会临时调整您所选的座位，请以现场服务办理提示为准。

海南航空将继续关注疫情发展情况，根据国家政策和旅客的需求，及时调整相关乘机政策。

由此给您造成的不便，敬请谅解，感谢您的理解与配合。

海南航空控股股份有限公司

Dear passengers,

According to the latest requirements of the Canadian government, all international passengers (5 years old and above) entering Canada by civil aviation must present a nucleic acid negative test report to the airline (the sampling time is within 72 hours before the departure of the flight entering Canada), except for exempted groups. The departure airport will conduct inspections to ensure that the passenger has a nucleic acid report that meets the requirements, otherwise the passenger will be refused.

Other immigration policies (including ArriveCAN declaration, mandatory landing nucleic acid test and isolation policy, etc.) are subject to the latest requirements of the Canadian Immigration Service, Please click here to view.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

At present, the COVID-19 pandemic is still very severe, and the risk of cross-infection in international travel is relatively high, please adhere to the "non-essential, non-urgent, no travel" principle. If it is really necessary to travel to China, in order to avoid the risk of cross-infection while transiting through multiple countries, passengers bound for China are required to take a direct flight from their country of residence, and to upload your itinerary and proof of residence (residence card, visa, etc.) when you apply for a Green Health Code (or a Health Declaration Form). If the above requirements are not met, it may affect the acquisition of a Green Health Code (or a Health Declaration Form) as required by boarding a flight to China.

Starting from February 10th, the Chinese Embassy in Belgium will no longer issue Green Health Code for passengers who wish to transit via Belgium to China when their country of residence has direct flights to China, no matter those passengers enter Belgium by plane, self-driving or any other type of transportation.For more information.

Dear passenges,

According to the latest epidemic prevention requirements issued by the Canadian government, starting at 23:59 (Eastern Time) on February 21, 2021, all international passengers entering Canada, with a few exceptions, will undergo mandatory nucleic acid testing after landing. All passengers need to book rooms for three consecutive nights in government-designated hotels for isolation before the flight takes off. Passengers will be able to book quarantined hotels starting on February 18. Passengers transiting within Canada will need to complete COVID-19 virus test and isolation in the city of entry.

Passengers should pay attention to Canada’s latest entry-exit and epidemic prevention policies, strictly abide by relevant regulations, and arrange their itineraries reasonably to avoid unnecessary losses. For more information, please click here to refer to the Canadian government website.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the latest requirements of the Belgian government, after February 13, 2021 (inclusive), passengers aged 6 years or older entering Belgium from the red zone (China is within the red zone) must have a PCR test report. In addition, the validity period of various restrictions on entry into Belgium has been extended to April 1. For details, please click click here to query

Please pay attention to the latest Belgian immigration and epidemic prevention policies, strictly abide by relevant regulations, and arrange your itinerary reasonably to avoid unnecessary losses.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

According to the latest epidemic prevention requirements issued by the government of Ontario, Canada (the province where Toronto is located), from 12:00 on February 1, 2021 (local time), if the final destination of international flights is Ontario, nucleic acid testing will be mandatory. Please click here for details.

Please pay attention to Canada’s latest entry-exit and epidemic prevention policies, strictly abide by relevant regulations, and plan your itinerary to avoid unnecessary losses.

Hainan Airlines Holding Co., Ltd.

Dear passenger：

In accordance with the latest epidemic prevention and control requirements of the Beijing Municipal Government, in order to prevent the import of overseas epidemics to the greatest extent, a defense network to prevent the import of epidemics outside the capital is strictly organized, and the capital's strict control of the entry into Beijing management joint prevention and joint control coordination mechanism is adopted. After consultation, the relevant departments have decided to take the following measures to strictly control the entry of third-country personnel on international flights directly to Beijing after transit. In order to ensure smooth travel and avoid unnecessary losses, Chinese and foreign passengers entering Beijing on Hainan Airlines international flights must strictly follow the requirements of the announcement and pay attention to the following information:

1. Passengers on direct flights to Beijing should be citizens of the direct countries and Chinese citizens in the countries. Strictly control the transit of third country passengers into Beijing.

2. For passengers who plan to take direct flights to Beijing, the relevant embassies and consulates abroad will strictly review the residence history of the applicants before boarding, and those who do not meet the requirements will not be issued the international version of health code or health status statement.

3. All passengers must fill in the letter of commitment to take a flight to Beijing before boarding, and will bear the relevant legal responsibility for concealing the information such as residence history and health status.

4.Hainan Airlines will check the passenger information, health code status or health statement before boarding according to the requirements of relevant departments. Please take the initiative to cooperate. Transit passengers will not be allowed to check in or board. If you are refused boarding and ask for refund or rebooking, please contact the original ticket issuing place.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the operational requirements of the Kunming Airport check-in counter during the renovation period, high-end passengers who take Hainan Airlines domestic flights departing from Kunming Airport after January 5, 2021 (inclusive), please go to counter F01-02 to complete the relevant procedures.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

According to the latest requirements of the Canadian government, from 0:00 (EST) January 7, 2021 , passengers entering Canada on civil aviation (5 years of age or older) must present a 72-hour proof of a negative COVID-19 molecular test result to the airline. Inspections will be carried out at the departure airport to ensure that the passenger has a nucleic acid report that meets the requirements. If the report does not meet the requirements, it will be rejected. The latest Canadian entry requirements are now updated as follows:

1. Starting at midnight on January 7, 2021 (EST), passengers 5 years of age or older entering Canada on civil aviation must present a proof of a negative COVID-19 molecular test result to the airline.

2. Nucleic acid testing must use COVID-19 molecular polymerase chain reaction (PCR) for testing, and must be performed within 72 hours before the departure flight to Canada.

3. After the implementation of the new travel regulations for the 72-hour negative nucleic acid certificate, the current entry requirements such as ArriveCAN declaration and the 14-day self-isolation policy for inbound passengers will not be changed temporarily.

4. Other immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Canadian Immigration Service. Please click here for more details.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the latest work requirements of the Belgian government, from December 25th, all non-residents coming to Belgium from a red zone must present a negative PCR test result dating back less than 72 hours. Passengers will be checked at the departure airport to ensure that they have a nucleic acid report that meets the requirements, otherwise they will be refused. The latest entry requirements for Belgium are as follows:

1. Passengers entering Belgium (including passengers transiting to other countries), if they are 12 years old and above, are not of Belgian nationality, do not have a Belgian long-term residence card (C and D Schengen visas are not counted as long-term residence, and currently only approved by Belgium is issued Residence card), a PCR test report not more than 72 hours before arriving in Belgium is required. If the transit passenger only stays in the transit area and does not enter Belgium, there is no need to provide a PCR negative test certificate 72 hours before the departure of the departure flight.

2. Passengers who are Belgian (also required to hold a Belgian residence card) or other nationalities who hold a Belgian residence card, or who are younger than 12 years old do not need to provide a nucleic acid report. Other epidemic prevention requirements are the same as other passengers.

3. The name of the tester of all test reports must be the same as those on the passport or residence card (in English), indicating the date of birth, sampling date, sample test result date, and report issuance date, and must be in English or other official Belgian languages (French/Dutch/ German), the test result must be negative, and sampling must be completed within 72 hours before the departure of the departure flight. The Belgian government only recognizes the PCR test method, and the word PCR needs to be marked on the report. It is not recommended that passengers take the form of Chinese test report + translated documents, as there is a risk of being denied entry. The pure Chinese version of the test report is not recognized. The sample must be completed by an agency designated by the passenger's country of departure.

4. Regardless of whether passengers need to enter Brussels, they need to fill in the Passenger Location Form. The electronic version is the main form. If it is not possible, a paper version is provided. The departure airport staff will confirm that all passengers have filled in before boarding and inform the passengers that they need to save the QR code (electronic version) or paper receipts for at least 48 hours after landing in Brussels for the relevant anti-epidemic units to check back.

5. Other immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Belgian Immigration Bureau. Please click here for the website.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the requirements of the epidemic prevention and control of Taiyuan City, in order to facilitate your smooth flight in all links, please read the following notices carefully and prepare accordingly in advance according to the notices.

1. Taiyuan epidemic prevention and control policy requirements

All travelers from medium- and high-risk areas who can provide a negative certificate of nucleic acid test within 7 days are required to conduct self-health monitoring at home or in a hotel for 7 days under the premise of personal protection. Passengers who cannot provide a certificate of nucleic acid test within 7 days will be quarantined for medical observation and complete a nucleic acid test as soon as possible. Those with a negative test result will be released from the centralized quarantine and stay at home or in a hotel for 7 days under the premise of personal protection. Self-health monitoring; passengers who have a positive nucleic acid test result will be admitted to designated medical institutions immediately. During the self-health monitoring period at home or in the hotel, do not go out unless necessary. Once suspicious symptoms such as fever, fatigue, cough, etc. appear, go to the designated hospital or fever clinic in time.

2. Fill in health information

All passengers arriving at Taiyuan Airport are required to fill in their personal health information in advance. You can do it in any of the following ways and show it to the staff when you check in and board the plane.

a. You can search for "Shanxi Health Code" in Alipay "Health Code", or use Alipay to scan "Shanxi Health Code", select Taiyuan-complete the form and submit-bright code display and show it to the staff.

b. You can search for "State Council Epidemic Prevention Code", download the Sanjintong APP homepage epidemic prevention information code to apply online, generate the corresponding health code and show it to the staff.

3. Travel track query

Please scan the following QR code in advance, enter your mobile phone number, fill in the verification code, save the success page, and show it to the ground check-in and boarding staff.

Thank you for your understanding and cooperation.

For details, please click link to view.https://www.hnair.com/guanyuhaihang/hhdt/hhgg/202005/t20200518_44164.html

尊敬的旅客：

       为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国27所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，已于9月21日至11月8日圆满执行了第一期重庆直飞曼彻斯特留学生复学包机航班。根据相关部门的批复意见，现发布第二期（2021年1月8日至1月28日）包机执行计划（航班时刻计划详见附件二）。

        英国各合作高校已于当地时间11月17日，通过邮件组织学生收集乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

附件一：英国合作高校名单

附件二：第二期包机航班时刻计划

Dear passengers:

According to the notification from the Belgian Immigration Office and Brussels Airport, all passengers travelling to Belgium by plane must fill in the Passenger Locator Form (PLF) before check-in, and it must be valid within 48 hours before the estimated time of arrival in Brussels.

If you violate this obligation or provide misleading/incomplete information, you may be refused entry to Belgium and be fined. (Reminder: Only passengers who are technically unable to fill out electronic forms can use paper forms.)

Please keep the electronic or paper version of the information card and other related materials in a safe place, and submit it to the Brussels border when entering Belgium. If the report cannot be completed or lost due to the passenger's personal reasons, the loss will be borne by the passenger.

For related information, please click here to view.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

From December 1, 2020, Chinese foreign passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests, and apply for a QR code with "HDC" mark to the Chinese Embassy or Consulate General in Canada within two days before boarding. The practice of boarding directly with the test certificate before is no longer applicable. The notice of specific requirements is as follows:

1. Time limit requirements

Nucleic acid testing and antibody testing, as well as applying for a green health code, must be completed in Canada 2 days before the passenger boarding, subject to the sampling time. For example, if you accept testing and sampling on December 1, the boarding time of the flight should be no later than December 3.

2. Testing institutions

Passengers can be tested at any testing sites, hospitals, pharmacies and other institutions recognized by the Canadian Health Department.Due to different local conditions, the two tests can be handled in the same institution or in different institutions. Please consult the local health department for details. Please confirm the qualification of the testing institution in advance and meet the requirements of the testing time limit. At present, the embassy and consulate in Canada have confirmed the list of some testing institutions. Please refer to the official website of the Embassy of the people's Republic of China in Canada.

3. Inspection requirements

（1） Direct to China. Personnel who take direct flight from Canada to China, including transit passengers from Canada, shall complete sampling and testing of nucleic acid and serum IgM antibody at the testing institution approved by Canadian health department within 2 days before boarding.

Please note: As Canadian airports cannot provide testing, passengers outside of Canada are requested to avoid connecting flights to China in Canada. Canada is still implementing entry restrictions, and there are risks of detention and repatriation due to transit.

（2） Transfer to China via a third country. Transit passengers to China to a third country. Taking into account that the transit airports of many countries do not have the testing conditions, in order to avoid staying in transit places and reduce the risk of infection during the journey, in principle, embassies and consulates in Canada will not issue green health codes for passengers departing from Canada and transiting to China via a third country. . Please choose a direct flight to China.

4、 Application method of health code

（1） Chinese passengers

Chinese citizens should, after obtaining the negative certificate of nucleic acid detection and negative detection of serum IgM antibody, select the area where the testing institution is located by scanning the two-dimensional code of the international version of wechat small program of epidemic prevention health code (see Annex 1), declare the personal situation and upload the negative certificate of nucleic acid detection and negative detection of serum IgM antibody. Both certificates are indispensable! After the examination and approval of the Consulate General of the Chinese Embassy and consulate general, the parties can obtain the green health code with "HS" sign (see Annex 2 for the style).

（2） Foreign passengers

Foreign passengers shall scan the two-dimensional code of international version of epidemic prevention health code (see Annex 3) or directly visit the web page after obtaining the negative certificate of nucleic acid detection and negative detection of serum IgM antibody（ https://hrhk.cs.mfa.gov.cn/H5/ ）. After registration and login, select the area where the testing institution is located, declare personal situation and upload the negative certificate of nucleic acid detection and serum IgM antibody detection negative certificate. Both certificates are indispensable! After the examination and approval of the Consulate General of the Chinese Embassy and consulate general, the parties can obtain the green health code with the "HDC" sign (see Annex 4 for the style).

5. Special reminders

（1） Airlines will be strictly checked and will not be able to board without green health codes. If the forged test certificate endangers other people or public health and safety, it shall bear corresponding legal responsibilities according to law.

（2） Please adhere to the principle of "unnecessary, not travelling". If cross-border travel is really necessary, please try to isolate at home after the completion of the test and sampling, and do not go out at will and do not participate in various aggregation activities; if it is necessary to go out, it is necessary to strengthen the epidemic prevention measures. If there are suspected symptoms before boarding, please cancel the trip and check for medical treatment in time.

（3） Please apply for health code as early as possible before boarding. The Chinese Embassy and consulate general will approve the health code, including weekends and holidays, as soon as possible after receiving the test report.

The division and contact information of the leading area are as follows:

Embassy in Canada (the leading areas are Ottawa, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Nunavut): Email: healthcheckottawa@gmail.com ; Tel: 1-613-5621616.

Consulate General in Toronto (Ontario, Manitoba): email covidcheckfortravel@gmail.com ; Tel: 1-249-8749071.

Consulate General in Vancouver (British Columbia, Yukon area):

Email: wenhsjc2020@gmail.com ; Tel: 1-236-9846031.

Consulate General in Calgary (the leading area is Alberta, Saskatchewan, northwest): Email: hs@chinaconsulatecalgary.com ; Tel: 1-403-5376911.

Consulate General in Montreal (Quebec and New Brunswick): Email: Consult_ mtl@mfa.gov.cn ; Tel: 1-514-2418930.

Hainan Airlines Holding Co., Ltd

Dear passengers,

Since Xi'an Xianyang International Airport has resumed the operation of double runways, Hainan Airlines Fortune Wings Elite Member Lounge will resume operation from November 30, 2020. Please go to rest according to the guidance of ground staff or the sign of the terminal.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd

Dear passenger,

According to the requirements of COVID-19 epidemic prevention and control, Hainan Airlines' temporarily suspend of Online Check-in Service of Beijing-Dalian. The specific flights are as follows:

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to provide you with more rich and convenient service, Hainan Airlines website system will be upgraded from 00:30 to 01:00 GMT+8 on 24th NOV 2020. During this period, online check-in related function be not available, please choose other time periods for access of the relevant functions.

We apologize for any inconvenience caused.　

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to Canadian government requirements, from November 21th, 2020, it is mandatory for all international passengers' travelling to Canada to submit their COVID related information digitally through ArriveCan app, before leaving their departure airport.

Please note: passengers who do not submit the required information digitally before boarding passengers' flight could be subject to enforcement action, which can range from verbal warnings to C$1,000 fine.

Please follow the below way to apply in advance (family members can help to fill in the information and passenger must save the declaration code), and show it to the staff at the departure airport.

a· Download ArriveCan app and declare on ArriveCan app;

b. If you cannot download ArriveCan app, please click here to declare.

An electronic receipt will appear after the declaration is completed, please keep it properly.

尊敬的旅客：

为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国28所高校包机需求，在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，从9月21日起执行了重庆直飞曼彻斯特包机航班。根据计划，本期复学包机于11月8日执行最后一个航班，至此，第一期海南航空中国留学生赴英复学包机运输工作圆满结束。

海南航空还将继续了解相关需求，积极与高校、有关主管部门做好沟通工作，适时展开后续包机服务，相关信息请关注海南航空官方网站通知。

不期而遇，相伴相惜。感谢广大留学生对海南航空的支持与信任，祝您学业顺利。

海南航空控股股份有限公司

Dear passengers,

According to the regulations on the normal flight management of Civil Aviation Administration of China (No.56 decree of the Ministry of transport in 2016), Hainan Airlines and grand Xinhua Airlines define the abnormal domestic flights as follows:

(1) "Flight delay" refers to the situation that the actual arrival block time of a flight is more than 15 minutes later than the planned arrival time.

(2) "Flight departure delay" refers to the situation where the actual departure time of a flight is more than 15 minutes later than the planned departure time.

(3) "Flight cancellation" refers to the situation in which the flight plan is stopped due to the expected flight delay or the flight plan is stopped due to the delay.

(4) "On board delay" refers to the situation in which passengers wait in the aircraft for more than the ground taxiing time stipulated by the airport from the time of closing the cabin door to before taking off or after landing to opening the cabin door.

Hainan Airlines Holding Co., Ltd

Dear passengers,

During the period of epidemic control, frequent policy adjustments led to a surge in the number of refund, resulting in delay in the progress of some passengers.

Hainan Airlines kindly reminds you to pay close attention to the refund progress. If you do not receive the refund money for a long time, please contact Hainan Airlines 24-hour booking service hotline 0086-898-95339, and we will follow up and deal with it as soon as possible.

Thank you for your understanding.

Hainan Airlines Holding Co., Ltd

Dear passengers

From November 15, 2020, the check-in deadline for domestic outbound flights at Yangzhou Taizhou International Airport will be changed as follows:

1、 The check-in time of domestic departure flights is adjusted from 30 minutes before the scheduled departure to 40 minutes before the scheduled departure

2、 The gate closing time of domestic departure flights in the airport is adjusted from 15 minutes before the departure of the original flight to 20 minutes before the departure of the flight.

In order to ensure your smooth travel, please check in at the airport in advance to avoid missed flight.

Hainan Airlines Holding Co., Ltd

Dear passengers，

  In view of the new situation of double coronavirus detection in China and the notice of the Chinese Embassy on October 31, passengers who are going to China for the detection of double coronavirus antibody and serum antibody should be confirmed according to the notice of the Chinese Embassy on October 31.

  1. In order to reduce cross-border transmission of Covid-19, starting from 7 November, 2020, all Chinese and foreign passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests within two days before boarding, and provide certificates of negative results of both tests.

  2. All passengers going to China via direct flights must take nucleic acid and IgM anti-body tests within two days before boarding. The Chinese Embassy and Consulates in Canada accept test results issued by any medical institution, hospital, or pharmacy recognized by the Canadian public health authorities. If the certificates are electronic ones, please print them out and bring them with you for check-in. The airlines will strictly check the certificates and keep it for record.

  3. All passengers going to China via direct flights must take nucleic acid and IgM anti-body tests within two days before boarding. The Chinese Embassy and Consulates in Canada accept test results issued by any medical institution, hospital, or pharmacy recognized by the Canadian public health authorities. If the certificates are electronic ones, please print them out and bring them with you for check-in. The airlines will strictly check the certificates and keep it for record. As the airports in Canada are unable to provide testing, passengers from outside Canada are requested not to transfer to China in Canada. Canada is still implementing immigration restrictions, and there are risks of detention and repatriation due to transit.

  4. For passengers departing from Canada and planning to travel to China via a third country, as many transit airports do not have testing facilities, to avoid being stranded, and reduce transmission risks during long-haul international traveling, it is suggested passengers departing from Canada for China take direct flights after conducting the required tests locally. If you really need to transfer to China via a third country, please be sure to understand the entry regulations, epidemic prevention and testing requirements, and make full preparations in advance to prevent detention. For specific requirements and how to apply for the green health code with "HS" logo or the green two-dimensional code of health status statement with "HDC" logo in the local area, please directly log in to the official website of the Chinese embassy or consulate.

  5. Failure to obtain the green health code with the "HS" mark or a certified health declaration form with negative nucleic acid and IgM anti-body tests results means you do not qualify for boarding the flight to China and will have to change your itinerary.

  Information on epidemic prevention policy will be adjusted dynamically. Please pay attention to the latest announcement of local embassies and consulates. For further consultation on nucleic acid testing and serum antibody testing measures or health codes, please call the Ministry of foreign affairs global consular protection and service emergency hotline (+ 86-10-12308) or contact embassies abroad.

  Tips：Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-body Blood Test Results

  Hainan Airlines Holding Co., Ltd

Dear passengers,

According to the notice of the Chinese Embassy in the Kingdom of Belgium "Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-Body Blood Tests Results" on October 29, it has updated and clarified the requirements and methods for passengers of Belgian flights to China for boarding with double-negative certificates of new coronavirus nucleic acid test and serum antibody test. The specific requirements are as follows:

I. Starting from November 5th, 2020 (Thursday), all Chinese and foreign passengers who are to fly from Belgium to China will be required to take nucleic acid and IgM anti-body tests and then apply for a green health code with the "HS" mark or a certified health declaration form before boarding the flight.

II. Passengers traveling to China via direct flights must, within 48 hours before boarding, conduct the sampling and tesing of a nucleic acid test and a IgM anti-body test at qualified medical institutions in Belgium. After receiving the certificates for negative test results for both the nucleic acid and the anti-body test, passengers may present the test reports to the Embassy of China in Belgium to apply for a green health code with the "HS" mark or a certified health declaration form.

III. For passengers departing from a third country and traveling to China via Belgium, as the transit area at Brussels Airport is not yet equipped for conducting nuceic rapid tests and the anti-body tests for transit passengers, and passengers of Chinese nationality are not permitted for entering Belgium border unless in humanitarian circumstances, it is recommended that passengers bounding for China avoid transiting via Belgium. If one must take a connecting flight in Belgium and head for China, please make sure beforehand that you will be allowed for border entry in Belgium. It is also advisable to learn in advance the quarantine, testing requirements and other health measures that the Belgian government has put in place in the corona times. After entering into Belgium, please follow the procedure as detailed in "I" and apply to the Embassy for a green health code with the "HS" mark or a certified health declaration form. If one transits via Belgium without fulfilling the boarding requirements, one faces substantial possibilities of being stranded at the airport, and even repatriation to the place of departure.

IV. For passengers departing from Belgium and planning to travel to China via a third country, as many transit airports do not have testing facilities, to avoid being stranded, and reduce transmission risks during long-haul international traveling, it is suggested passengers departing from Belgium for China take direct flights after conducting the required tests locally. Starting from November 5th, the Embassy of China in Belgium in principle will no longer accept application for health code or health declaration form of those passengers that start their journey in Belgium and travel to China via a connecting third country.

V. The Embassy of China in Belgium does not designate medical institutions for the nucleic acid and IgM anti-body tests for the time being. Passengers may choose the local qualified institutions which could issue the results quickly for the tests. The validity period of the green health code or the health declaration form is calculated from the sampling time. Please check with the medical institutions in advance, and make arrangements for the timing to take the tests, so that your itinerary will not be affected. Please check the official website of the Chinese Embassy in Belgium for information on specific information.

VI. Failure to obtain the green health code with the "HS" mark or a certified health declaration form with negative nucleic acid and IgM anti-body tests results means you do not qualify for boarding the flight to China and will have to change your itinerary.

Information about epidemic prevention policies will be dynamically adjusted, so passengers are kindly requested to pay attention to the latest notice from local embassies and consulates.For further inquiries on Nucleic Acid and Anti-Body Blood Tests or health code and other related matters, passengers can call the Global Consular Protection and Service Emergency Hotline of the Ministry of Foreign Affairs of China (+86-10-12308) for consultation or contact Chinese embassies abroad.

Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-Body Blood Tests Results

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

        为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国28所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，已从9月21日起执行了重庆直飞曼彻斯特包机航班。根据根据相关部门的批复意见，现发布第五、六期（10月19日至11月1日）包机计划执（航班时刻计划详见附件二）。

        英国各合作高校已于当地时间9月16日，通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

附件一：英国合作高校名单

附件二：第五、六期包机航班时刻计划

附件三：赴英留学生购票出行指南，请点击此处查看。

尊敬的旅客：

        为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国28所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，已从9月21日起执行了重庆直飞曼彻斯特包机航班。根据根据相关部门的批复意见，现发布第三、四期（10月5日至10月18日）包机执行计划（航班时刻计划详见附件二）。

        英国各合作高校已于当地时间9月16日，通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

附件一：英国合作高校名单

附件二：第三、四期包机航班时刻计划

附件三：赴英留学生购票出行指南，请点击此处查看。

尊敬的旅客：

        为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国23所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，已从9月21日起执行了重庆直飞曼彻斯特包机航班。根据根据相关部门的批复意见，现发布第二期（9月28日至10月4日）包机计划执（航班时刻计划详见附件二）

        英国各合作高校已于当地时间9月16日，通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

附件一：英国合作高校名单

附件二：第二期包机航班时刻计划

附件三：赴英留学生购票出行指南，请点击此处查看。

Dear passengers,

From September 23, 2020, Hainan Airlines' domestic flight self-service check-in & check-in counters at Shenzhen Bao’an International Airport Terminal T3 will adopt a self-service and manual compatibility mode. The adjusted check-in counter layout is as follows:

1. Counter C1-C2 : Special passengers service

2. Counter C3-C5: Business class

3. Island C (except C1-C5): Economy class

4. Counter C11: Urgent service

5. The location of the domestic self-service check-in area at the southern end of Island C remains unchanged.

The above description is for reference only, please refer to the on-site check-in counter opening status. Please follow the on-site instructions at the airport or the guidance of the staff to go to the corresponding counter to complete the check-in procedures.

If there is any adjustment in the future, we will inform you separately. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

Dear passengers

According to the adjustment of epidemic prevention and control policy, starting from 05:00 on September 21, 2020, Urumqi diwobao airport will resume the operation of T2 terminal. The specific notice is as follows:

Domestic flights of Hainan Airlines in and out of Urumqi have resumed operation to terminal T2, with high-end passenger check-in counters No. 1-2 and economy class check-in counters No. 3-20; self operated VIP rooms of Hainan Airlines in Urumqi have resumed operation, which is directly opposite to gate 12 in T2 isolation zone.

Please know and pay attention to the reminders of the staff on site, or go to the corresponding place to handle the procedures according to the guidance signs. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

Dear friends

Welcome to Hainan Airlines!

According to the current effective ICAO technical rules for the safe air transport of dangerous goods, the transport regulations of lithium batteries in passengers' luggage are as follows:

1. For personal electronic equipment (watch, calculator, camera, mobile phone, laptop computer and camcorder), the lithium content of the battery is ≤ 2g (lithium metal battery), and the rated energy value is ≤ 100wh (watt hour, lithium-ion battery), which can be transported as checked baggage or hand luggage. If the rated energy value of the battery in the equipment exceeds 100wh but does not exceed 160wh, the equipment can be transported as checked baggage or hand luggage with the approval of Hainan Airlines.
2. Spare lithium batteries are not allowed to be consigned and can only be carried on the machine. The spare lithium batteries carrying on the machine should be individually protected against short circuit. The correct way is to put each battery into a small box or lithium battery transport package. The "power bank" is equivalent to the spare lithium battery. Passengers carrying the "power bank" on the plane should be transported according to the transport standard of the spare lithium battery. At the same time, it is forbidden to use the "power bank" to charge mobile phones or other electronic devices after carrying the "power bank" on the computer.
3. If the lithium content of the spare lithium battery of the passenger's personal electronic equipment is ≤ 2G or the rated energy value is ≤ 100wh, it must be carried as hand luggage; if the lithium content of the spare lithium battery is less than 100wh and the rated energy value is ≤ 160wh, it must be approved by Hainan Airlines and carried on board as hand luggage with a limit of 2 pieces
4. The wheelchair driven by lithium-ion battery or other similar walking tools carried by passengers, and the portable medical electronic devices containing lithium metal or lithium-ion battery cells or batteries carried by passengers for medical purposes and their backup batteries must be carried in accordance with the transportation and packaging requirements of the latest version of the technical rules for the safe air transport of dangerous goods and approved by Hainan Airlines. If the spare battery of portable electronic medical device is less than or equal to 160 wh or less than 8 g, it must be carried on the aircraft by hand with the approval of Hainan Airlines, and each person is limited to two batteries.
5. After approval by Hainan Airlines, spare lithium batteries for electric wheelchairs or other walking tools must be carried on the aircraft by hand. If the rated energy value of batteries is less than or equal to 160wh, each person is limited to 2 batteries; if the rated energy value of batteries is less than or equal to 300wh, the battery is limited to 1 battery.
6. Samsung Galaxy Note7 equipment, small lithium battery balance vehicle (such as type: unicycle, scooter, somatosensory vehicle, etc.) and related accessories are prohibited to be transported as hand luggage and checked baggage
7. It is forbidden to transport confidential equipment such as insurance briefcase, cash box and cash bag containing lithium batteries and pyrotechnic devices.

尊敬的旅客：

        为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国23所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，计划从9月21日起执行重庆直飞曼彻斯特包机航班（航班时刻计划详见附件二）。

        英国各合作高校将于当地时间9月16日，通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

2020年9月16日

附件一：英国合作高校名单

附件二：第一期包机航班时刻计划

附件三：赴英留学生购票出行指南，请点击此处查看。

Dear passengers,

In order to actively respond to the call of ecological and environmental protection, advocate green commuting, and further improve the on-board service experience while meeting the personalized travel needs of passengers, Hainan Airlines has launched "Passengers can cancel the on-board meal service and redeem them for points" since September 8, 2020.

1. Scope of application

Applicable to domestic actual flight time more than 80 minutes and provide in-flight meals flight, support different class passengers booking.

2. Cancel your meal to redeem your points

1. How to apply

There are two ways to make a reservation:

1) Through the "service hall" interface of Hainan Airlines' official app (Chinese version only), "meal exchange points" section booking

2) Through the Hainan Airlines WeChat (Chinese version only) "special service" - "service area" interface, "meal exchange points" official account reservation;

3) The number of redeemable points on the application page shall prevail

4) Please refer to the information and instructions on the booking interface for actual booking.

2. Reservations and cancel time limits

For meal exchange points service, please make reservation or cancellation 24 hours before the scheduled departure time of the flight; If the reservation or cancellation is successful, the passenger shall be subject to the prompt on the application interface or the service message received.

3. Passengers who successfully apply for the service will not change except that there is no meal provided during the flight. The points of meal exchange will be automatically accumulated to the passenger's Fortune Wings account within 1 to 3 working days after the end of the flight; the flight that has successfully cancelled the exchange application will resume the on-board meal service.

If you have any questions about the reservation of "meal exchange points", please call Hainan Airlines 24-hour service hotline 0086-898-95339.

Thanks for your trust and support, Hainan Airlines will continue to pay attention to and create a more diversified and intimate online service product system.

Hainan Airlines Holding Co., Ltd

尊敬的旅客：

根据大连市疫情防控要求，为方便您在各环节顺利乘机，请您务必仔细阅读以下告示，并按照提示提前做好相应准备。

为配合大连机场做好针对来连旅客疫情管控工作，凡14天内有疫情重点关注地区旅居史，尤其是14日内曾去过疫情重点关注地区医疗机构以及接触过疫情重点关注地区发热病人的来（或返回）大连人员以及境外来（或返回）大连人员，须在抵连前自行或通过特定关系人（亲属或在连接待人员）主动向目的地社区和单位进行健康申报。如不主动申报，本人将承担相应法律责任，并纳入个人诚信体系。请您提前下载“辽事通健康码”、填报“国务院客户端防疫行程卡”，便于抵连后的日常出行。

㈠若您为近14日内到过黑龙江省牡丹江市东宁市、 黑龙江省牡丹江市绥芬河市、新疆吐鲁番市高昌区、成都市郫都区以及成都市成华区来(或返回)大连人员，来（返回）大连后应主动向目的地（居住地）所在社区或单位、酒店等居住场所报备，一律实施集中隔离医学观察，隔离期限至来（返）连后满 14 天，期间进行2 次核酸检测（第一次立即进行， 第二次解除隔离前进行）

㈡若您为近14日内到过黑龙江省牡丹江市（东宁市、 绥芬河市除外）、新疆吐鲁番市（高昌区除外）、成都市（郫都区、成华区除外）来(或返回)大连人员，需提供来(或返回)大连前的7日内核酸检测阴性证明（以采样时间计算），在测温正常且做好个人防护的前提下可自由通行。若您不能提供7日内核酸检测阴性证明，无法提供核酸检测阴性证明的，需提前与目的地社区报备， 并按社区要求进行防控。

感谢您的理解与配合。

海南航空控股股份有限公司

详情请点击查看https://www.hnair.com/guanyuhaihang/hhdt/hhgg/202005/t20200523_44214.html 查询。

Dear Passengers:

In view of the current situation of the Covid-19 epidemic, according to the requirement of the relevant authorities of China, starting from Wednesday, 2 September 2020, the validity period of the negative nucleic acid test certificate of the Chinese and foreign passengers who take flights from Belgium to China or transit via Belgium to China will be adjusted from 5 days after the issuance of the certificate to 3 days after the issuance of the certificate. Passengers should complete the nucleic acid test within 3 days before boarding the plane, and apply to the local Chinese Embassy or Consulate for a Green Health Code (applicable to Chinese citizens) or a Health Declaration Form (applicable to foreign citizens) with the negative nucleic acid test certificate.For more information, please click here.

The validity period of 3 days of the negative COVID-19 test certificate is based on the issuance time. For example, if the sample is taken on 1 September 2020, and the negative test certificate is issued on 3 September 2020, your flight's departure date should be before 6 September 2020. We kindly reminds the Chinese and foreign passengers to leave enough time in your itinerary for the nucleic acid test, and ensure that the Green Health Code/ the Health Declaration Form is valid at the boarding time, to avoid encountering any problems and being stranded at the airport. Other requirements for boarding with negative Covid-19 nucleic acid test certificate for passengers traveling from or transferring via Belgium to China remain the same.

The relevant information on the epidemic prevention policy will be dynamically adjusted, please pay attention to the latest notice of the local embassies and consulates. If you need further inquiries about nucleic acid testing measures or health codes and other related matters, you can call the Global Consular Protection and Service Emergency Hotline (+86-10-12308) of the Ministry of Foreign Affairs or contact the Chinese Embassy.

Hainan Airlines Holding Co., Ltd.

Dear passenger:

According to the joint announcement of the Civil Aviation Administration of China, the General Administration of Customs of China and the Ministry of Foreign Affairs of China dated 20 July 2020 , the regulations of boarding with negative nucleic acid test certificate for COVID-19 for passengers travelling to China are hereby notified as follows.

1. Chinese and foreign passengers who travelling to China by flight must complete the nucleic acid test within 5 days before boarding. The test should be carried out in an institution designated or approved by the Chinese embassy or consulate abroad.

2. Chinese passengers must take pictures and upload the negative nucleic acid test certificate through the Wechat mini program COVID-19 Prevention Health Code International Version.

3. Foreign passengers must apply to the Chinese Embassy or Consulate for a Health Declaration Forms with a negative nucleic acid test certificate.

4. If passengers who provide false certificates and information shall bear corresponding legal liabilities and passengers' itinerary will be blocked.

5. Please prepare your health codes or Forms before boarding. Passengers who do not meet the relevant requirements will not be able to board. If you need to process a refund or reschedule, please contact the original issuing place.

6. Passengers travelling to China by Hainan Airlines should pay attention to the national update of nucleic acid testing issued by the Ministry of Foreign Affairs, and understand the relevant requirements for the nucleic acid testing for COVID-19 in China. If you need further inquiries about nucleic acid testing measures or health codes and other related matters, you can call the Global Consular Protection and Service Emergency Hotline (+86-10-12308) of the Ministry of Foreign Affairs or contact the Chinese Embassy.

7. In view of the current situation of the Covid-19 epidemic, according to the requirement of the relevant authorities of China, starting from Wednesday, 2 September 2020, the validity period of the negative nucleic acid test certificate of the Chinese and foreign passengers who take flights from Belgium to China or transit via Belgium to China will be adjusted from 5 days after the issuance of the certificate to 3 days after the issuance of the certificate. For more information, please click here.

Before you travel, please keep abreast of the latest specific implementation measures issued by the Chinese embassies and consulates, and arrange your itinerary reasonably so as not to delay your itinerary due to non-compliance. Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

Regarding the list of countries where passengers of flights to China have boarded with a negative certificate of COVID-19 nucleic acid test (Dynamic update). Please click here for details.

Dear passengers

is affected by novel coronavirus epidemic, and all the domestic areas have relevant requirements for epidemic prevention in high-risk areas. If you belong to a medium and high-risk area, you may not be able to meet the business class or seat arrangement you have selected when boarding the plane, please go through the relevant procedures according to the guidance of the on-site staff.

Due to the local epidemic prevention requirements will be adjusted at any time, the actual situation shall be subject to the local policy; please understand the relevant policies in advance, be sure to provide the information of residence history truthfully, and comply with the relevant policies and regulations of the airport.

Thank you for your understanding and cooperation

Hainan Airlines Holding Co., Ltd

Dear passengers，

Affected by the epidemic prevention and control, according to the overall operation requirements of Urumqi diwobao International Airport during the epidemic period, Hainan Airlines' domestic flights in and out of Urumqi will be moved from terminal T2 to Terminal T3 from 0:00 on August 2, 2020 (GMT+8).

All passengers who have purchased domestic flight tickets of Hainan Airlines from diwopu International Airport in Urumqi after August 2, 2020 (inclusive) are requested to go to Terminal T3 for relevant procedures. The check-in counter area of Hainan Airlines is from No.54 to No.59 check-in counter of Island C, and the first-class check-in counter of silk road is No.49 to No.50. The rest room is located directly opposite to the elevator in the security inspection channel - Tianyuan Silk Road business service guest hall. The specific recovery time shall be subject to further notice.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Starting from 00:00 (GMT+8) on August 10, 2020, the closing time of the boarding gate for outbound flights at Anqing Tianzhushan Airport will be adjusted to 20 minutes before the scheduled flight departure.

In order to ensure your smooth travel, please check in at the airport in advance to avoid accidents.

Hainan Airlines Holdings Co., Ltd.

Dear passengers,

Affected by the adjustment of airport equipment, from August 3, 2020, Hainan Airlines will change the domestic flight check-in counter at Terminal T3 of Shenzhen Bao'an International Airport back to check-in island C, and activate the self-service baggage check-in service, as follows:

1. Counter C13-C24: Self-service check-in & self-service baggage check-in counter;

2. Counters C1-C2: Military priority counters;

3. Counters C3-C5: Business class/high-end passenger counters;

4. Counters C9-C12: Manual check-in counters for economy class passengers;

5. The self-service check-in area for domestic flight at the southern end of Island C remains unchanged.

Please be aware of the adjustment of the above check-in counters, and please pay attention to the on-site guidance and staff guidance at the airport, and go to the corresponding counter to complete the check-in procedures. Any subsequent adjustments will be notified separately. If there is any further adjustment information for the check-in counter in the future, we will notify you separately.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

随着国内疫情防控形势逐步趋好，为满足旅客用餐需求，提升机上餐饮服务品质，海南航空自2020年8月3日起陆续对机上餐饮服务调整如下：

一、国内航班

1、实际飞行时间超过80分钟的跨越餐点航班（早餐餐点06:30-08:30，午餐餐点11:30-13:30，晚餐餐点17:30-19:30）

      1）公务舱餐食优化升级，以瓷器餐具服务呈现；

      2）根据各航线飞行时长及起飞时刻，公务舱配备正餐、早餐、热简餐等，满足不同时刻用餐需求；

      3）打造以“舒心”为理念的公务舱餐饮新产品，正餐服务菜荤素搭配，早餐服务配备“清粥小菜”，符合大众餐饮习惯；

      4）经济舱配备米饭或面条类热餐；

      5）支持特殊餐食预订及服务。

2、实际飞行时间超过80分钟的非跨越餐点航班

      1）公务舱配备点心餐，经济舱提供可口小吃。

3、实际飞行时间小于80分钟的供餐航班，公务舱、经济舱配备三明治、汉堡等简餐。

二、 境内始发国际远程航班

1、公务舱供餐采用“托盘+一次性餐具”的形式，正餐服务主菜搭配迷你烤串、甜点、水果、面包等；早餐服务更有中、西两种托盘餐食可供选择；

2、经济舱供餐采用“餐盒+热食”的形式，同时可以享用水果、马芬蛋糕、餐包、酸奶、小吃等餐点；

3、丰富餐食选择性，公务舱、经济舱主菜均提供三种选择；

4、支持部分特殊餐食预订及服务，请提前致电海南航空24小时订票服务热线0086-898-95339确认您所需的餐食种类是否能够提供。

三、境外始发至中国的国际远程航班

1、鉴于境外疫情影响，飞行全程将提供独立包装的食品和瓶装饮用水，以餐盒形式发放，除特殊需求外，机上不再提供其他餐饮服务；

2、疫情防控期间，暂停特殊餐食服务。

以上调整为疫情期间临时措施，海南航空将密切关注疫情发展情况，并根据旅客的需求适时调整机上餐饮服务，请各位旅客提前做好相应的出行准备。

感谢您的理解与支持。

海南航空控股股份有限公司

Dear passengers,

In order to repay members' support for Fortune Wings Club, Hainan Airlines has launched a relegation policy during the epidemic period from February 1, 2020. Based on the situation of COVID-19 Coronavirus epidemic prevention and control and combined with the suggestions of members, Hainan Airlines has clarified that the deadline for this policy is: December 31, 2020 (local time in Beijing, GMT+8).

If you have any questions, please call Hainan Airlines' 24-hour customer service hotline at 95339-3或950717.

Hainan Airlines Holding Co., Ltd.<、p>

尊敬的旅客：

为做好新型冠状病毒肺炎疫情防控工作，根据大连防疫政策，特下发2020年7月24日（含）前已购海南航空涉及大连进出港国内航班票务规定的通知，具体内容如下：

一、适用条件

　㈠适用范围：在2020年7月24日（含）之前已购买且乘机日期为2020年7月25日（含）至2020年8月8日（含）的国内客票。

　 ㈡适用航班：由海南航空实际承运的涉及大连进出港国内航班和海南航空为市场方的涉及大连进出港国内代码共享航班。

　　㈢适用票证：880国内票证以及使用非880票证互售的海南航空国内航班客票。

　　二、客票处理规定

　　㈠客票有效期内退票

　　1、在航班起飞前已取消订座的客票，可至原购票地办理免费退票业务，不收取退票费。

　　2、在航班起飞前未取消订座的客票，依据原客票使用条件办理退票业务。

　　㈡客票有效期内变更航班

　　1、在航班起飞前已取消订座的客票，可免费变更至2020年8月15日（含）之前，同航线、同服务等级航班一次（如涉及跨服务等级变更，可免收变更手续费，但需补齐票款差额）；如旅客再次提出变更申请，需在客票有效期内依据变更后客票使用条件办理。

　　2、办理免费变更业务地点：海南航空各直属售票处、呼叫中心所售客票可至原购票地办理；代理人所售客票，可至海南航空各直属售票处或呼叫中心办理。

　　3、航班起飞前未取消订座的客票，依据原客票使用条件办理变更业务。

　　㈢客票有效期内签转：按原客票使用条件办理。

　　㈣已办理完退票、变更业务的客票，不再返还已收取的退票/变更手续费和票款差价。。

　　感谢您的理解与支持。

　　海南航空控股股份有限公司

Dear passengers,

The Belgian Ministerial Decree of 30.06.2020 on urgent measures to limit the spread of the COVID-19 coronavirus imposes travel restrictions on Extra-Schengen travel to Belgium. Travel to Belgium coming from third countries (= countries who are not part of the EU or the Schengen area): All non-essential travels are prohibited.

Please read the following tips carefully and plan your trip in advance, so as not to affect your normal trip.

1. How do I know if I can enter Belgium?

The travel restrictions do not apply to:

a. Nationals of EU Member States and Schengen Member States (Iceland, Liechtenstein, Norway, Switzerland);

b. Family members - see article 2. 2) of directive 2004/38/CE - nationals of an EU Member State or Schengen Member State, provided they actually hold the documents required for entry into the territory and they can prove their status as family members via documentation;

c. Third-country nationals who are in possession of a residence card or D-visa (for example for students or highly qualified workers) enabling them entry into Schengen area.

d. Third-country nationals with a nationality included on the list of third countries, which will (as soon as a formal decision has been taken by the Belgian authorities) be published on the website of the Belgian Federal Public Service Foreign Affairs https://diplomatie.belgium.be/en. In addition, these third-country nationals must fall within the scope of the measures.

2. I am not within the above conditions, how can I confirm whether I can continue traveling?

Please send your corresponding visa materials by email (English/French/Dutch) to External email address for policy inquiries of the Belgian Immigration Office: infodesk@ibz.fgov.be (Note: The reply is only in French and Dutch)

Reminder: All passengers holding non-EU passports, any type of visa and C-type Schengen visa issued by any Schengen country (especially those of EU citizen family members who do not hold a long-term residence permit, but only hold a C-type visa) must obtain an official written reply from the Belgian Immigration Office in advance, otherwise Hainan Airlines will not accept the flight.

Appendix:

1. External email address for policy inquiries of the Belgian Immigration Office: infodesk@ibz.fgov.be (Note: only the French and Dutch reply)

2. The website address for policy inquiries of the Belgian Immigration Office, click here；

3. Definition of EU family members

1) "Union citizen" means any person having the nationality of a Member State;

2）Family member definition details.

During the epidemic control period, relevant requirements will be adjusted and changed accordingly. For actual conditions, please refer to local policies.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客： 　　

海南航空自2020年7月27日起恢复北京国内进出港航班的无陪和小动物托运服务。自2020年7月27日起无陪（儿童/孕妇/老人）旅客服务除乌鲁木齐、喀什进港航班外的其他国内航线全部恢复，小动物托运服务除乌鲁木齐进港航班外的其他国内航线全部恢复。详细信息请点击此处查询https://www.hnair.com/lvxingxinxi/tsgh/ 查询。

您也可通过海南航空24小时销售服务热线95339或海南航空直属售票处咨询办理，感谢您的理解和支持。

海南航空控股股份有限公司

尊敬的旅客：

海南航空南京禄口国际机场进出港国内航班将于2020年7月30日0时起由T2航站楼迁至T1航站楼运行。

凡已购买海南航空2020年7月30日（含）以后由南京禄口国际机场进出港国内航班客票的旅客，请前往T1航站楼办理相关手续，海南航空值机柜台区域主要分布在G、H岛。

为避免耽误您的行程，请提前到达机场办理值机手续。

给您造成不便，敬请谅解。

海南航空控股股份有限公司

Dear passenges,

In order to actively implement the requirements for the prevention and control of the new coronary pneumonia epidemic (COVID-19), from July 23, 2020, the Hainan Airlines HNA Club Lounge will be suspended at Urumqi Airport Terminal 2. The specific recovery time is to be determined and will be notified later.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

尊敬的旅客：

根据疫情防控政策调整，自2020年7月20日起，海南航空北京T2金鹏阁贵宾室恢复运营，请您根据地面工作人员指引或候机楼标识前往休息。

感谢您的理解与支持。

尊敬的旅客：

自2020年8月1日零时起，海南航空和大新华航空实际承运的国内及国际航线预付费行李产品将进行价格优化调整。产品实际购买价格请以系统显示为准，产品使用规则请参阅海南航空官方网站、海南航空APP的产品介绍页面。

您也可通过海南航空24小时订票服务热线95339咨询，感谢您的理解和支持。

海南航空控股股份有限公司

Dear passenges,

In order to actively implement the requirements for the prevention and control of the new coronary pneumonia epidemic (COVID-19), from July 15th 2020, Hainan Airlines Fortune Wings Lounge will be suspended at T2 Beijing capital airport. The specific recovery time is to be determined and will be notified later.

During this period, passengers traveling in Hainan Airlines' domestic flight business class or holding platinum cards or Gold and Silver Card from Beijing will be arranged to rest at Hainan Airlines Beijing HNA Club Lounge. Please pay attention to the on-site staff remind.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

尊敬的旅客：

随着国内疫情防控形势逐步趋好，为进一步满足旅客实际用餐需求，海南航空自2020年7月15日起陆续对机上餐饮服务调整如下：

一、国内航班

（一）跨越餐点航班（早餐餐点06:30-08:30，午餐餐点11:30-13:30，晚餐餐点17:30-19:30）

1、实际飞行时间超过80分钟的航班（除北京地区始发航班）

1）公务舱、经济舱全面恢复热餐服务；

2）公务舱配备主菜、主食并搭配中式美点、水果；正餐服务更有甜品、特色酥点或小吃提供，供餐采用“托盘+一次性餐具”的形式；

3）经济舱配备米饭或面条类热餐。

2、实际飞行时间小于80分钟的供餐航班，公务舱、经济舱配备三明治、汉堡等简餐。

（二）非跨越餐点航班（除北京地区始发航班）

1、针对非跨越餐点供餐的航班，公务舱配备干点或点心餐；

2、优化公务舱点心餐内容，针对配备点心餐的航班，提供特色小吃、汉堡或轻膳食三明治、甜点、水果等。

（三）北京地区始发航班，因受疫情影响，机上餐饮服务继续简化执行，针对跨越餐点的航班配备汉堡、三明治等简餐。

（四） 疫情防控期间，暂停特殊餐食服务。

二、 境内始发国际远程航班

（一）简化机上餐饮服务，配备热餐；

（二）支持部分特殊餐食预订及服务，请提前致电海南航空24小时订票服务热线95339确认您所需的餐食种类是否能够提供。

三、境外始发至中国的国际远程航班

（一）鉴于境外疫情影响，飞行全程将提供独立包装的食品和瓶装饮用水，以餐盒形式发放；除特殊需求外，机上不再提供其他餐饮服务；

（二）疫情防控期间，暂停特殊餐食服务。

以上调整为疫情期间临时措施，海南航空将密切关注疫情发展情况，并根据旅客的需求适时调整机上餐饮服务，请各位旅客提前做好相应的出行准备，感谢您的理解与支持。

海南航空控股股份有限公司

Dear passenges,

In order to actively implement the requirements for the prevention and control of the new coronary pneumonia epidemic (COVID-19), from July 7th 2020, the Hainan Airlines Beijing HNA Club Lounge will be suspended at T2 Beijing capital airport. The specific recovery time is to be determined and will be notified later.

During this period, passengers traveling in Hainan Airlines' domestic flight business class or holding platinum cards from Beijing will be arranged to rest at Hainan Airlines Fortune Wings Lounge. Please pay attention to the on-site staff remind.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

Dear passengers,

Please be noted that starting from 15th July 2020, check-in counters for all domestic flights will be closed 40 minutes before flight departure at Nanchang Changbei International Airport.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

为给您提供便捷的乘机体验，海南航空现恢复国内航班的网上值机服务（部分地区除外），具体如下：

1、自2020年6月23日起，除北京出港国内航班及新疆维吾尔自治区进出港国内航班（不包含中国港澳台地区航班）外，恢复其他国内航班的网上值机服务。

2、电子登机牌扫码通关服务暂不开放。网上办理值机后，您仍须前往人工值机柜台或者自助柜台打印纸质登机牌，请您提前计划安排，以免耽误行程。

3、因防疫保障需要，现场工作人员可能会临时调整您所选的座位，请以现场服务办理提示为准。

海南航空将继续关注疫情发展情况，根据国家政策和旅客的需求，及时调整相关乘机政策。由此给您造成的不便，敬请谅解，感谢您的理解与配合。

海南航空控股股份有限公司

一、关于乘坐海南航空北京出港航班的重要出行提示

尊敬的旅客：

根据北京市疫情防控形势的变化，按照民航局要求，即日起乘坐海南航空北京出港航班的旅客（含转机旅客），请您务必确认符合以下出京条件，提前做好出行安排，以免耽误您的行程。

1、持有七日内真实有效的核酸检测阴性证明；

2、个人健康码为绿码；

3、满足目的地当地疫情防控要求。

为配合现场核酸检测证明和健康码查验工作，北京出港航班暂停网上值机服务和自助值机服务，请满足出京条件的旅客做好个人健康防护工作并预留充足时间前往人工柜台办理乘机手续。

感谢您的理解与配合。

二、疫情控制期间告知书

尊敬的旅客：

新冠病毒肺炎期间，请您务必仔细阅读以下告示内容：

1、请您务必如实申报健康状况，不得采用服降温、止咳药物等方式隐瞒发热、干咳等症状。

2、如您近期有发热（≥37.3°）、干咳等症状，或者正在服用止咳药、退烧药，请告知地面工作人员。

3、如您14天内接触过发热、乏力、干咳患者，请告知地面工作人员。

4、如您14天内有国内中高风险、境外国家/地区旅居史，请告知工作人员，并服从工作人员座位安排。

5、为了您和他人的安全，建议您佩戴口罩，并配合工作人员进行体温检测。

依据中华人民共和国《关于依法惩治妨害新型冠状病毒感染肺炎疫情防控违法犯罪的意见》：故意传播新型冠状病毒感染肺炎病原体，具有下列情形之一，危害公共安全的，依照刑法第一百一十四条、第一百一十五条第一款的规定，以危险方法危害公共安全罪定罪处罚：1.已经确诊的新型冠状病毒感染肺炎病人、病原携带者，拒绝隔离治疗或者隔离期未满擅自脱离隔离治疗，并进入公共场所或者公共交通工具的；2.新型冠状病毒感染肺炎疑似病人拒绝隔离治疗或者隔离期未满擅自脱离隔离治疗，并进入公共场所或者公共交通工具，造成新型冠状病毒传播的，属于抗拒疫情防控措施的犯罪情形，将按照“以危险方法危害公共安全罪”定罪处罚。

对于虚报健康信息，隐瞒14日内旅居史，造成疫情传播的人员将依法依规追究责任，并纳入信用体系。

因疫情的需要，海南航空承诺您所提供的信息仅限用于政府疫情管控单位。

三、疫情控制期间各国及地区特殊规定

请点击此处查看

四、关于疫情控制期间国内各地乘机的出行提示

请点击此处查看

五、关于中国籍旅客乘坐航班回国前填报防疫健康信息的公告

根据《关于中国籍旅客乘坐航班回国前填报防疫健康信息的公告》，已购票的中国籍旅客在登机前需要提前通过“防疫健康码国际版”微信小程序，应于登机前第14 天起连续逐日填报，未按要求填报的旅客将无法登机。详情点击此处查询。

受全球新冠病毒疫情影响，我司部分航线尤其是国际航线座位持续紧张。近期，不法分子利用国外旅客急于回国的需求，盗售或非法改签我司机票牟取暴利。这样的行为严重触犯中国法律，危害民航运输秩序，导致部分旅客朋友及我司遭受了严重经济损失。

海南航空坚决维护各位旅客的合法权益，保障各位旅客安全出行。请各位购买海南航空国际航班的旅客朋友，务必通过我司官方网站（国内官网：www.hnair.com；海外官网：www.hainanairlines.com）、官方APP或拨打海南航空24小时订票服务热线0086 898 95339进行购票、改签或退票等操作，切勿通过不明渠道购票、改签或退票，以免耽误您的行程，甚至导致您遭受经济损失。已购票或改签的旅客可致电我司24小时订票服务热线0086 898 95339或前往海航售票处确认行程，如行程无法确认的请尽快联系售票人退款或报案处理，如遇到此类情况，希望您能协助我司进行调查，维护自身合法权益，我司将为您提供帮助。

我司强烈谴责此类利用新冠病毒疫情欺诈旅客、牟取暴利的非法行为，并在此告诫所有不法分子，立即停止违法违规行为，积极向受害旅客退还钱款，与我司联系交代相关情况。我司已经采取法律行动，全力协助警方严厉追究不法分子相关法律责任。

海南航空控股股份有限公司

Dear passengers,

In response to the needs of the epidemic prevention and control situation in various regions, Hainan Airlines is now adjusting some domestic special passenger services, as follows:

1.From June 17, 2020, applications for small animal consignment and unaccompanied (child/pregnant/elderly) services for domestic flights entering and leaving Beijing will be suspended.

2.Application for small animal consignment and unaccompanied (child/pregnant/elderly) services for Urumqi inbound flights continues to be suspended.

3.The application for the unaccompanied child service for Kashi's incoming flights was suspended.

4.Applications for small animal consignment and unaccompanied (child/pregnant/elderly) services have been resumed on domestic routes other than the above three regions,please click here for details

You can also consult through the Hainan Airlines 24-hour sales service hotline 0086 898 95339 or the ticket office directly under Hainan Airlines, thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

为做好北京突发疫情的联防联控工作，海南航空现下发2020年6月15日（含）前已购海南航空/大新华航空涉及北京进出港国内航班票务规定，具体内容如下：

一、 适用条件

㈠ 适用范围：在2020年6月15日（含）之前已购买且乘机日期为2020年6月14日（含）至2020年6月30日（含）的国内客票。

㈡ 适用航班：由海南航空/大新华航空实际承运的涉及北京进出港国内航班和海南航空/大新华航空为市场方的涉及北京进出港代码共享航班。

㈢ 适用票证：880、895国内票证以及使用非880、895票证互售的海南航空/大新华航空国内航班客票。

二、 客票处理规定

㈠ 客票有效期内退票

1、在航班起飞前已取消订座的客票，可至原购票地办理免费退票业务，不收取退票费。

2、在航班起飞前未取消订座的客票，依据原客票使用条件办理退票业务。

㈡ 客票有效期内变更航班

1、在航班起飞前已取消订座的客票，可免费变更至2020年7月15日（含）之前，同航线、同服务等级航班一次（如涉及跨服务等级变更，可免收变更手续费，但需补齐票款差额）；如旅客再次提出变更申请，需在客票有效期内依据变更后客票使用条件办理。

2、办理免费变更业务地点：海南航空各直属售票处、呼叫中心所售客票可至原购票地办理；代理人所售客票，可至海南航空各直属售票处或呼叫中心办理。

3、海南航空官网客票办理退票业务时，旅客可自行在海南航空官网点击“其他原因”提交退票申请。

4、航班起飞前未取消订座的客票，依据原客票使用条件办理变更业务。

㈢ 客票有效期内签转：按原客票使用条件办理。

㈣已办理完退票、变更业务的客票，不再返还已收取的退票/变更手续费和票款差价。

感谢您的理解与支持。

海南航空控股股份有限公司

尊敬的旅客：

根据唐山市疫情防控要求，为方便您在各环节顺利乘机，请您务必仔细阅读以下告示，并按照提示提前做好相应准备。

疫情期间，为了您在唐山的工作生活更加便捷，您在登机前需预先取得“河北健康码”。您可以使用微信“扫一扫”下方二维码，如实填写相关信息，并截图保存显示的健康码信息。

入唐后，主动向机场工作人员出示显示信息。如果您的河北健康码显示为绿码，您可以在唐山正常工作和生活。如果您的河北健康码显示为非绿码，请您抵达机场后主动与工作人员联系，他们将协助您落实相关防控措施。

感谢您的理解与配合。

尊敬的旅客：

根据西安咸阳机场疫情防控要求，为方便您在各环节顺利乘机，请您务必仔细阅读以下告示，并按照提示提前做好相应准备。

㈠ 如果您近期有发热（体温≥37.3°）、干咳等症状或者正在服用止咳药、退烧药请主动报告工作人员。

㈡ 请您提前扫描注册“西安一码通”，注册信息务必填写完整，在办理值机、登机时主动向工作人员出示，查验程序如下：

1.“西安一码通”显示绿码、黄码旅客可通行；显示红码，则出示《隔离证明》或7 天内《核酸检测阴性证明》可通行；

2.若您无《隔离证明》或7 天内《核酸检测阴性证明》，且无14天湖北旅居史，则需进一步查验“国务院疫情防控二维码”显示绿码、黄码旅客可通行，西安咸阳机场不接收红码旅客；

3.如您有14天湖北旅居史，“西安一码通”显示为红码，则进一步核验其“湖北码”，“湖北码”绿码通行，西安咸阳机场不接收红码或黄码旅客。

㈢ 请务必如实提供个人信息，遵守机场相关政策法规，如故意填报虚假信息、隐瞒旅居史，将自行承担相应法律责任。

感谢您的理解与配合。

“西安一码通”及 “国务院疫情防控二维码”,请点击这里

尊敬的旅客： 　　

受机场设备调整影响，自2020年6月13日起，海南航空在深圳宝安国际机场T3号航站楼的国内航班值机柜台临时变更，具体如下：

1. 经济舱旅客值机柜台由原C岛13-24号柜台变更为D岛01-12号柜台；

2. 高端旅客值机柜台未调整，仍为C岛10-11号柜台；

3. 国内自助值机区等保持不变，位于C岛南端区域。

请您知晓并留意现场工作人员提醒，或根据指引标识前往相应柜台办理乘机手续。

感谢您的理解与配合。

海南航空控股股份有限公司

Dear passngers,

With the gradual improvement of the domestic epidemic situation, Hainan Airlines will resume the use of Self-Service Check-in Kiosk in Haikou, Xi'an, Taiyuan, and Changsha from June 11, 2020 (Self-Service Check-in Kiosk in some routes will not be opened according to the needs of epidemic prevention and control).

If you travel from the above areas, you can go through the Hainan Airlines Self-Service Check-in Kiosk in the terminal to check in and choose your seat in advance.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

受疫情影响，前期境外各国政府为防止疫情扩散，降低国外疫情输入的风险，相继出台了有关非本国公民、非本国长期居留持有者或非指定人群的禁止或限制入境的法律法规；各国海关边防严格遵照上述法律法规对入境旅客进行检查，并对不符合相关要求的国际旅客进行遣返，甚至是高额罚款。

近期出现部分旅客由于未能遵循有关国家限制规定，导致出行受阻，并蒙受了一定的经济损失。为充分保障旅客的健康和出行权益，避免旅客相关权益受到损失，海南航空温馨提示：

旅客在选择国际航线出行前，务必通过目的地国的官方渠道查询确认疫情期间有关国际旅客入境的限制要求；同时海南航空也已专门设立热线 0086 898 95339（按2键）为广大旅客提供相关咨询服务，敬请拨打垂询；请广大旅客务必通过相关渠道获取信息，确保符合目的地国家入境审查要求，避免因目的地国限制入境、遣返等造成旅行不便及进一步损失。

特此提示。

海南航空控股股份有限公司

Dear passengers,

To continuously improve the passenger flight experience, please be noted that starting 0:00, May 3rd, all domestic flights of Hainan Airlines (HU) and Grand China Air (CN) will be moved to Terminal 2.

After transferring to the Terminal 2 of Capital Airport, Hainan Airlines and Grand China Air will effectuate the service of domestic flights and international flights in one building of the Capital Airport T2 terminal, which will greatly improve the service efficiency of domestic and international transit for passengers.

In addition, the closing time of boarding gate is 45 minutes before the departure of the domestic flight. The domestic check-in area will be on the F-E island.

Passengers who have purchased Hainan Airlines or Grand China Air tickets departing and arriving at Capital Airport on and after May 3rd, please be aware to the notice.

Please call Hainan Airlines 24-hour customer service hotline 0086-898-95339 if any questions.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the regulations from General Administration of Civil Aviation of China & General Administration of Customs of the PRC, Chinese passengers are required to provide necessary information via wechat applet, including but not limited to personal information, health status, recent travel record, before traveling back to China from Italy, the US, Canada, Belgium and other 22 countries, in order to further contain the spread of COVID-19. Please make sure to scan the QR code attached to fill out all the information as requested and keep attention to the official notice from local Chinese Consulate, if you are planning to fly back from those mentioned countries and regions.

Hainan Airlines will check your health verification results at the boarding time. Chinese passenger who fails to afford relevant information, or attempts to give fake contents, will be refused to board our fights, and shall take all the corresponding legal responsibilities that may occur; In addition, voluntary change and refund policies will be applied if rebooking or cancellation is required. Should you have further inquiries, please contact the Ministry of Foreign Affairs Global Consular Protection and Service Emergency hotline at 86-10-12308 for help.

Countries involved: Italy, United States, Spain, Germany, Iran, France, Korea, Switzerland, United Kingdom, Netherlands, Austria, Belgium, Norway, Portugal, Sweden, Australia, Brazil, Turkey, Malaysia, Denmark, Canada, Israel, Czech, Ireland, Philippines, Thailand.

QR code for International Health Control Mini Applet, please click here.

近期由于境外疫情持续变化，部分国际航班座位需求激增，市场上存在少数代理人违规虚占座位，抬高机票价格赚取差价的行为，严重损害旅客的消费权益。

海南航空始终坚持以客为尊，通过安全细致的服务及公开透明的票价保障旅客的出行。海南航空强烈反对此类损害旅客权益的销售行为，一经查实将取消违规代理的销售资质并报行业监管单位查处，欢迎广大旅客随时向我们举报，举报邮箱：customer.care@hnair.com。

为更好地保障旅客的消费权益，建议登录海南航空的官方网站（国内官网：www.hnair.com；海外官网：www.hainanairlines.com）、官方APP或拨打海南航空24小时订票服务热线 86 898 95339 进行客票购买及航班信息咨询。

海南航空控股股份有限公司

Dear Passengers:

For the purpose of resolutely preventing the high risk of imported COVID 19 cases, each domestic airline can only operate one flight to any country, and there should be no more than one flight every week according to the Notice issued by the Civil Aviation Administration of China on March 26 on Further Reducing International Passenger Flights during the Epidemic.

From 00: 00 on March 29 to 24: 00 on May 2, the flight plan of Hainan Airlines is as follows:

*The above flight plans are subject to change. Please refer to the flight information display in official channels such as the official website of Hainan Airlines, APP, Wechat applet and so on.

Should you need to cancel or change your itinerary, please contact your ticketing agency or Hainan Airlines service hotline at 86 898 95339 within ticket validity period for further inquiry. Penalty fee for refund or rebooking will be waived.

We apologize for any inconvenience caused by the above flight adjustment! Thank you for your understanding and support!

Hainan Airlines Holding Co., Ltd.

Dear Passengers:

Due to the outspread of COVID-19 as well as the restricted entry polices from some countries and regions, part of Hainan Airlines’ international flights may be adjusted from time to time. We are sorry for any inconvenience this may cause, please pay close attention to the most up-to-date flight status, and plan your trip accordingly. We are always ready to help if you need to change or refund your bookings.

I. Applicable conditions

International and regional flights operated by Hainan Airlines, with ticket number starting with “880”

II. Change, endorsement & refund policy

1. Within ticket validity period, impacted passengers are entitled to

a. Free change: One time free change are provided, either to the same flight, or to other international/regional flights operated by Hainan Airlines within the same region.

b. Convenient endorsement: Free change within the same region, to other international/regional flights operated by HNA subsidiary airlines in mainland China

c. Free refund: involuntary change policy will be applied，no penalty fee charged.

2. Change, endorsement or refund must be requested prior to flight departure. Additional fees will be collected according to the original ticket rules, if you require an endorsement on the flights operated by carriers outside HNA aviation group, or need to update your itinerary for the second time.

3. All the regulations detailed above are not applicable to passengers who have completed the change、endorsement or refund before the issuance of this notice are not applicable

III. Available channels for further inquiry

1. Hainan Airlines 7*24 hours service hotline：86 898 95339

2. Email：bzchbcl@hnair.com. Just send your request to us via email along with your booking details (names, ticket numbers, contacts), we will process your application as soon as possible.

Thank you.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to further strengthen the prevention and control of the new coronavirus (COVID-19) epidemic, improve the completeness and accuracy of passenger booking information, and ensure the safe and smooth travel of passengers, please make sure that when you purchase tickets, the contact information filled in is your mobile phone number or myself Other effective contact methods, so as not to delay your trip due to incorrect filling, etc. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to fully support the epidemic prevention work of the new coronavirus pneumonia, hainan airlines suspended the transfer accommodation services on all international routes from February 21, 2020.

If you have successfully booked transit accommodation products in Beijing area on Hainan Airlines' APP or WeChat terminal before February 20, 2020 (inclusive), Hainan Airlines can continue to provide you with transit accommodation guarantee. Among them, for passengers who have successfully booked a transit accommodation and the check-in date is after February 29, 2020 (inclusive), Hainan Airlines will only provide budget accommodation guarantee

We apologize for any inconvenience this may cause you.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

In order to further prevent and control the outbreak of 2019-nCoV and to facilitate the refund and rebooking of students' tickets, Hainan Airlines and Grand China Air have issued relevant ticketing regulations as follows.

I. Applicable conditions

1. Scope of application:

Hainan Airlines and Grand China Air domestic flights or code-sharing flights with flight Numbers of HU/CN have been purchased before 0:00 on Feb 11, 2020. Flight dates are between February 11, 2020 (inclusive) and March 31, 2020 (inclusive).

2. Applicable tickets:

Tickets with ticket number beginning with 880 or 895.

3.Applicable passenger status:

Student.

II. Regulations

1. Refund for domestic flights:

Before the flight departs, students can use their student identification to go to the place where they purchased for free refunds for the unused part of the ticket , and the refund fee will be waived within the validity period of the ticket. Students who have cancelled their reservation records before the flight departs can apply for a free refund at the original place of purchase within the validity of the ticket.

2. Rebooking for domestic flights:

Students can change free of charge to the same route and service class once before 00:00 on April 1, 2020, with the student ID before the flight departs, free of ticket difference and change handling fee (You can waive the change handling fee when you change from a low service level to a high service level, but you need to pay the difference fare.). Studentrs who request a change of date again are subject to the conditions of use of ticket.

For any matters not covered herein, please consult hainan airlines 24-hour booking service hotline: +86 898 95339. Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd

Dear passegers,

To prevent and control the outbreak and reduce the risk of transmission, Hangzhou HNA Club lounge at Hanghzou airport is closed from today.

During this period, high-end passengers departing from HAngzhou will be arranged to rest at the local Lounge. Please pay attention to the on-site staff remind.

Thank you for your understanding and cooperation.

Dear passengers:

In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, we hereby provide free change service for passengers who have purchased tickets for domestic and international flights of hainan airlines and code-sharing flights with flight Numbers of HU.

1. Scope of application:

All Hainan Airlines domestic and international flights and code-sharing flights with flight Numbers of HU that are actually carried by hainan airlines and grand China airlines have been purchased before 0:00 on Feb 7, 2020.

2. Applicable tickets:

Tickets with ticket number beginning with 880.

3. Rebooking:

If a passenger requests a change of date for the first time, within the validity period of the ticket, the passenger can be rebooked with no flight change handling fee charged, however sub-class fare differences and seasonal fare differences will be charged as usual. The rebooking flights dates must be within the validity period of the ticket.
Passengers who request a change of date again are subject to the conditions of use of ticket.

For any matters not covered herein, please consult hainan airlines 24-hour booking service hotline: +86 898 95339. Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd

Dear passengers,

According to the requirements of haikou municipal government and meilan airport, hainan airlines will further strengthen the prevention and control of the epidemic, effectively avoid the risk of infection and ensure the personal safety of passengers and employees. The check-in counter of hainan airlines will be moved to counter 17-26 (the original counter 1-16) from February 5, 2020.

Please follow the instructions given by the airport staff or follow the airport instructions and go to the airport counter to check in. Thank you for your understanding and cooperation.

Hainan airlines holding co. LTD

Dear passengers,

Due to the impact of the 2019-ncov epidemic, the number of refunds has surged recently. Hainan Airlines staff have been working hard to deal with refund. The refund time may be extended. Please wait patiently.

Sorry for the inconvenience caused to you.

Dear passengers,

Please be noted that starting 31 JAN 2020 to 28 MAR 2020, due to technical reasons, services of Hainan Airlines in Moscow Sheremetyevo Internationa

l Airport (SVO) will be moved to Terminal F.

At Moscow Sheremetyevo International Airport, passengers taking Hainan Airlines' Moscow outbound flights, please go to Terminal F to check in from

31 JAN 2020 to 28 MAR 2020.

Please pay attention to the time schedule to avoid missed flight.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Due to the upgrade of hainan airlines website system, the member day activity from February 7 to February 9, 2020 will be cancelled.

We apologize for any inconvenience caused.　

Hainan Airlines Holding Co., Ltd.