18/05/2023 Warm reminder on preventing fraud by impersonating airlines
Dear passengers,
Recently, it has been discovered that illegal individuals impersonating Hainan Airlines customer service personnel have sent fraudulent SMS messages to passengers, the fraud methods are as follows:
Airlines have overcharged passengers' ticket fees to lure them into making fake phone calls for refunds;
Falsely claiming that flight cancellation requires a free refund, but requires payment of relevant handling fees;
Falsely claiming that there was a problem with the passenger's refund card, requiring phone contact to send authorization and obtain passenger privacy information.
In order to make your travel smoother and avoid unnecessary losses and injuries, Hainan Airlines kindly reminds you:
1. The 24-hour booking service hotline of Hainan Airlines is: 95339
2. If the Hainan Airlines system upgrades or malfunctions, our company will publish a notice on the official website. If the relevant information you receive does not match the information you know, please call the Hainan Airlines booking service hotline for consultation.
3. Hainan Airlines has taken relevant confidentiality measures for passenger information. If you find that your personal information has been leaked, please contact the police immediately, and our company will actively cooperate with the investigation and handling.
If you have any questions, please call Hainan Airlines' 24-hour booking service hotline.
Hainan Airlines Holding Co., Ltd.