Club Rules and Terms
Passengers who are 2 years of age or older are eligible to join the Fortune Wings Club free of charge and start earning points!
Please read the following terms and conditions carefully before signing up.
I. General Conditions
1． The Fortune Wings Club is the frequent flyer program for Hainan Airlines, Grand China Air, Lucky Air, Tianjin Airlines, Hong Kong Airlines, Capital Airlines, Fuzhou Airlines and Yangtze River Airlines.
2． Companies and other legal entities are not eligible for membership. This program will not accept joint applications from multiple persons for pooling purposes, nor will it accept multiple applications by a single person.
3． Passengers shall ensure that his/her personal information is detailed and accurate; the Fortune Wings Club reserves the right to decline any applications based on incomplete or falsified personal information.
4． By completing and signing the application form, members agree and abide by the rules and regulations regarding points accrual and reward programs set forth by the Fortune Wings Club as well as any changes or additions that might occur in the future.
5． The Fortune Wings Club has the sole right of ownership of the membership card. Qualified frequent flyers retain only the right of proprietorship, use and benefit. The card may not be arbitrarily used or transferred to others.
6． Should there be any change in address, phone number, or email, the member is responsible for informing the Fortune Wings Club as soon as possible. The Fortune Wings Club shall not be held responsible for any loss, delay, or expiration of correspondence that results from an incorrect address.
7． The Fortune Wings Club reserves the right to audit any account at any time and without prior notice to the member to ensure compliance with the Fortune Wings Club program rules and applicable conditions of transportation and tariffs. During the auditing period, the Fortune Wings Club reserves the right to take appropriate action, including but not limited to, suspension of the member's points accrual and benefits and privileges, prohibition of the member from redeeming points credits for an award or ticket, until a satisfactory compliance is achieved.
8． At no time may Fortune Wings Club points credits or award tickets be purchased, sold, or traded (including but not limited to selling, transferring, gifting, or promising points credits or award tickets in exchange for support of a certain business, product, or charity and/or participation in an auction, raffle, or contest). The Fortune Wings Club prohibits any of its members from taking any detrimental action against another member, providing false or incorrect information by the member, or any other action and/or behavior considered inappropriate by the Fortune Wings Club, including but not limited to, violation of its partners' rules, improper behavior, or harassing Fortune Wings Club employees, or refusing to follow instructions from its employees.
9． Fraudulent, abusive, or inappropriate use of Fortune Wings Club credits points, benefits, or awards, or violation of applicable Fortune Wings Club program rules and airline terms and conditions is subject to administrative and/or legal action by the Fortune Wings Club without prior notice to the member. Such action may include, but not limited to: termination of membership and membership benefits, cancellation of all accrued miles of the member, denial of the member's future participation in the Fortune Wings Club program, forfeiture of all awards, and other measures that may be taken by the Fortune Wings Club to defend its legal rights and interests. In addition, the Fortune Wings Club reserves the right to take appropriate legal action to recover damages. Violators (including any passenger who uses a purchased or bartered award ticket) may be liable for damages and litigation costs.
10.． Any violation of the terms and conditions of the Fortune Wings Club may result in confiscation of the award tickets or refusal of transportation for the member or the passenger at any given time. If a trip has been started, any continued travel will be at the passenger's expense on a full-fare basis. The passenger and member will also be liable for the cost of a full fare ticket for any segments flown.
11． In the event of any damage caused to the Fortune Wings Club or any of its members by the member's willful use of a system error, malfunction or defects, the member's membership will be terminated and all the accrued credits points will be cancelled. In addition, the Fortune Wings Club reserves the right to take appropriate legal action to recover damages.
12． The Fortune Wings Club or its partners are not liable for any indirect loss borne by the member or the passenger incurred by provision or denial of offers and awards.
13.． The partners of the Fortune Wings Club may, without prior notice, change their addresses and phone numbers, or terminate their partnership with the Club.The Fortune Wings Club and its partners are not responsible for these changes.
14． The Fortune Wings Club will make the utmost effort to ensure its partners provide relevant services, but shall not be held responsible for the products and services from its partners.
15． In case of any legal dispute, arbitration shall take place at the People's Court of Meilan District in Haikou.
II. Accumulating points
1． Points and account numbers cannot be transferred to or combined with any other account. Miles cannot be redeemed for cash. Members are subject to pay any taxes or fees that occur under relevant governmental regulations.
2． The following tickets are not eligible to accumulate Fortune Wings miles: flights taken prior to member registration, award tickets, tickets without face value, tickets for infants, and other tickets that the Fortune Wings Club deems not eligible for points accrual.
3． The Fortune Wings Club is the final organization that has the right to decide whether members are qualified to earn miles; the Fortune Wings Club reserves the right to cancel the miles earned at any time provided members have obtained miles while violating the terms and conditions stated in the Member Handbook.
4． Members of the Fortune Wings Club are eligible to accumulate points by making purchases with its program partners and the accumulation standards are stated in the corresponding sections in the Member Handbook.The Fortune Wings Club has the right to adjust the points accrual standards according to specific situations, and shall notify members about these adjustments via the Fortune Wings Club Newsletter and websiteffp.hnair.com.
III. Redeeming Points
1． Points used to redeem any award must come from one account and cannot be combined with points from another account, unless a special exemption is made by the Fortune Wings Club.
2． Points and relevant rewards obtained illegally or by violating the conditions are invalid.
IV. Redemption Beneficiaries of Airline Rewards
1.Redeemed airline awards (award tickets or award upgrades) can only be used by the redeeming member or a designated beneficiary, provided that the beneficiary has already been registered as the beneficiary at the time of the redemption. Non-airline rewards redemptions are not subject to this rule.
2.A member could designate10beneficiaries at most. Companies or legal entities could not be set as beneficiaries.
3.Any addition/change to the list of redemption beneficiaries will take effect 30 days after application.30.
4.Removing a beneficiary is effective immediately.
5.Children or infants listed as redemption beneficiaries should be accompanied by an adult. Adult redemption standard and other rules apply.
6.For other redemption rules, please refer to the Rules on Redemption Beneficiaries of Airline Rewards.