As for general queries, please call +86-898-95339 (International rates apply) or email our team.
In light of health concerns globally, our staff are work from home. We strongly advise our customer to avoid visiting physical offices at the momen

Asia-Pacific Region

Office location and operating hours Telephone E-mail Address






Tel: 886-2-2713 9555

(09:00-18:00,Monday to Friday)

cargo: 886-2-26580255

Fax: 886-2-87705573

Room 2709A, No. 9, Hangzhan South Road, Dayuan District, Taoyuan City (2nd Floor, Terminal 2)





Arbeitszeit Kontaktnummern E-mails Adressen
+86-898-95339(International charges apply
Ticketing/Baggage/Airport enquiries & problem dealing, other Hainan Airlines info
Ticketing issues, complaints and feedback for the official website(
Hainan Airlines Holding Co., Ltd. HNA PLAZA, No.7 Guoxing Road , Haikou City, Hainan Province, 570206, P.R. China
Fortune Wings Club
Member service hotline
+86-898-950717(International charges apply
2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province
Cargo Reservation:
+86-10-5617 0030(International charges apply
Enquiry Tracking:
+86-10-5617 0030(International charges apply

Enquiry Tracking:
3 Huoyunbei Road Shunyi District,Beijing.
Hainan Airlines Branch Offices in Chinese Mainland

Feedback-und Beschwerde für andere als Website-Service Hainan Airlines Dienste

Scope Kontaktnummern/Email Contact Us Adressen
About Hainan Airlines services other than website service
Mon. to Fri.: 08:30 - 11:30, 13:30 - 17:30, Beijing Time. No service on Saturday, Sunday or Public Holidays.
+86-898-95339(International charges apply
24-hour hotline
Feedback Email:
Hainan Airlines Holding Co., Ltd.
No.7 Guoxing Road,
Haikou City, Hainan Province, 570203, P.R. China
Satisfaction Survey