United States Air Carrier Access Act

The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible format from the US Department of Transportation.

  • BY DOT HOTLINE

    Via the DOT Hotline for calls within the United States: 800-778-4838 or 800-455-9880 (TTY)

  • BY TELEPHONE

    Via the Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY)

  • BY MAIL

    Air Consumer Protection Division

    C-75, US Department of Transportation

    1200 New Jersey Avenue, SE

    West Building Room W96-432

    Washington, DC 20590

  • ONLINE

    Via the Aviation Consumer Protection Division web site