Transit process for international, Hong Kong, Macao and Taiwan airports
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Note: The corresponding process may have temporary changes, please refer to the on-site transfer arrangement at the local airport. To ensure your smooth travel, please have information about the local airport before traveling.
A.For passengers whose baggage is checked through to Beijing:
1.Other Canadian Cities — Toronto — Beijing:
(1)For passengers who hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto→ Proceed directly to the Hainan Airlines boarding gate without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Have your passport information confirmed at the Hainan Airlines boarding gate (you may ask the attendant about the status of your checked baggage) → Board plane.
(2)For passengers who do not hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto → Proceed to the arrivals area via the domestic arrivals hall (do not collect check-in baggage) → Proceed to departures and go to the Hainan Airlines counter to check-in → Clear security -> Proceed to the boarding gate (you may inquire about the status of your baggage) → Board plane
2.For passengers whose luggage is checked through to Toronto:
Arrive in Toronto→ Proceed to the domestic arrivals area and retrieve baggage → Proceed to the Hainan Airlines counter on the departures level to check in and check baggage → Go through airport security → Proceed to boarding gate → Board plane
B.US — Toronto — Beijing
Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane
C.Beijing — Toronto — Other Canadian Cities
1.For passengers whose luggage is checked through to the final destination:
Arrive in Toronto → Clear immigration → Proceed to baggage claim and collect baggage → Clear customs with checked and carry-on baggage → Go to check-in counter to drop off checked baggage and collect boarding pass → Proceed to departures → Clear security → Proceed to boarding gate → Board plane
2.For passengers whose luggage is checked through to Toronto:
Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane
D.Beijing — Toronto — US
Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear US customs/immigration → Clear security → Proceed to boarding gate → Board plane
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Toronto Pearson International Airport |
Terminal T3 |
T3=T3: 120 minutes T3=T1: 150 minutes |
T3=T3: 110 minutes |
Vancouver International Airport
A Other cities in Canada—Vancouver—Shenzhen
1.Transfer with checked-through baggage to Shenzhen :(It is recommended to contact the airline beforehand to verify your eligibility for direct baggage check-in to Shenzhen.)
Passengers arrive in Vancouver → Proceed from the domestic terminal to the international terminal (without collecting baggage in the domestic arrival hall) → Proceed to the boarding gate → Check in at the HNA counter (can inquire about the condition of through-checked baggage) → Board the plane
2.Transfer with checked-through baggage to Vancouver
Passengers arrive in Vancouver → Proceed to the domestic arrival hall to collect luggage → Proceed from the domestic terminal to the international terminal → Check in at the HNA counter on the departure level and drop off luggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane
B Other countries—Vancouver—Shenzhen
1.Transfer with checked-through baggage to Shenzhen:(It is recommended to contact the airline beforehand to verify your eligibility for direct baggage check-in to Shenzhen.)
Passengers arrive in Vancouver → Proceed to the international transfer area in the quarantine zone (without going through immigration procedures or collecting baggage) → Pass through the airport security check → Proceed to the boarding gate → Check in and inquire about the condition of through-checked baggage → Board the plane
2.Transfer with checked-through baggage to Vancouver
Passengers arrive in Vancouver → Go through immigration procedures → Proceed to baggage claim hall → Pass through customs with checked and carry-on baggage → Check in at the HNA counter on the departure level and drop off luggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane
C Shenzhen—Vancouver—Other cities in Canada
Baggage cannot be checked in through to the final destination
Passengers arrive in Vancouver → Go through immigration procedures → Proceed to baggage claim hall → Pass through customs with checked and carry-on baggage → Check in at the domestic airline transfer desk in the arrival hall → Pass through the airport security check → Proceed to the boarding gate → Board the plane
D Shenzhen–Vancouver–Other countries
Baggage cannot be checked in through to other countries
Passengers arrive in Vancouver → Go through immigration procedures → Proceed to baggage claim hall → Pass through customs with checked and carry-on baggage → Check in at the counter on the departure level and drop off luggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Vancouver Airport |
International Terminal |
120 minutes |
120 minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. Other Cities in the United States - Boston - PEK:
1. Transfer with Checked Baggage Directly to PEK on JetBlue:
Arrive in Boston with boarding pass and baggage receipt for the BOS-PEK flight → Directly proceed to the HNA boarding gate at Terminal E from the departure sterile area of Terminal C (baggage claim at the arrivals hall is not required) → Passport will be verified, and a new HNA boarding pass will be issued at the HNA boarding gate (the status of through-checked baggage is available from the staff at this time) → Board the plane
2. Transfer with Checked Baggage to Boston on JetBlue:
Arrive in Boston → Proceed to the domestic arrivals hall to claim baggage → Proceed to the international terminal E to check in and drop off baggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane
3. Transfer with Checked Baggage Directly to PEK via Other Airlines:
Arrive in Boston with boarding pass and baggage receipt for the BOS-PEK flight → Proceed from other terminals to the departure level at Terminal E and check in at the HNA counter (baggage claim at the arrivals hall is not required) → Pass through the airport security check → Proceed to the boarding gate → Board the plane
4. Transfer with Checked Baggage to Boston via Other Airlines:
Arrive in Boston → Proceed to the domestic arrivals hall to claim baggage → Proceed to the HNA counter at the departure level to check in and drop off baggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane
B. PEK - Boston - Other Cities in the United States
1. Passengers holding a valid connecting boarding pass with the baggage checked through to other cities in the United States: Arrive in BOS → Go through immigration procedures → Proceed to the baggage claim hall → Pass through customs with checked and carry-on baggage → Head to transfer counter to re-check baggage → Proceed to the corresponding domestic terminal → Pass through the airport security check → Board the plane
2. Passengers with baggage checked only to Boston: Arrive in Boston → Go through immigration procedures → Proceed to the baggage claim hall → Pass through customs with checked and carry-on baggage → Proceed to the corresponding domestic terminal to check in and drop off baggage → Pass through the airport security check → Board the plane
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Boston |
Terminal E |
HNA to another airlines :180 minutes |
HNA to another airlines :180 minutes |
another airlines to HNA:120 minutes |
another airlines to HNA:120 minutes |
Seattle-Tacoma International Airport
A Beijing-Seattle-Domestic cities in the U.S./cities in other countries and regions:
1.For a passenger holding a ticket with connecting flight (with a transit time of not more than 24 hours):
(1) A passenger holding a full journey boarding card printed at the departure airport can check the baggage to the final destination airport, but upon arrival in Seattle, has to claim the baggage and pass a customs inspection himself/herself, and complete the check-in process for the connecting segment at the transit counter depending on the airline company of the connecting flight.
(2) If the departure airport can only print a boarding card for the Beijing-Seattle segment, upon arrival in Seattle, the passenger has to claim the baggage and pass a customs inspection himself/herself, and complete the check-in process for the connecting segment at the counter of the corresponding airline company.
B Other cities in the U.S.-Seattle-Beijing:
A passenger holding a ticket with connecting flight may apply for a boarding card and check the baggage to Seattle at the time of departure. Upon arrival in Seattle, he/she has to apply for a new boarding card and undergo a document check at Hainan Airlines's boarding gate counter without claiming the baggage again.
Note: A passenger who completes the through-check-in process at the departure airport must confirm whether the relevant travel documents, etc. meet the entry requirements of China himself/herself.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Seattle |
Tacoma International Airport Terminal |
HNA International Flights to Other Airline International Flights:180 minutes(Transfer to JetBlue Airlines) |
HNA International Flights to Other Airline Domestic Flights:180 minutes(Transit to American Airlines, Alaska Airlines, JetBlue Airlines) |
A.Other cities in Mexico – Mexico City – Beijing Capital:
1. For passengers whose baggage is checked through to Beijing: (You will need to ask the airline in advance whether your luggage can be checked through)
Arrive in Mexico City (you do not need to collect your baggage) → Proceed to the Hainan Airlines check-in counter on the departures level of Terminal 1 to check in (you may inquire here about the status of your checked baggage) → Clear security and proceed to boarding gate → Board plane.
2.For transfer passengers whose baggage is checked through to Mexico City:
Arrive in Mexico City → Proceed to the arrivals hall to collect baggage → Proceed to the Hainan Airlines check-in counter on the departures level to check in and check your luggage → Clear airport security and complete the immigration authority's exit procedures → Proceed to the boarding gate → Board plane.
B.Other countries – Mexico City – Beijing Capital:
1.For passengers whose baggage is checked through to Beijing Capital: (You will need to ask the airline in advance whether your luggage can be checked through):
Arrive in Mexico City → Complete the immigration authority's entry procedures (you do not need to collect your baggage) → Proceed to the Hainan Airlines check-in counter on the departures level of Terminal 1 to check in (you may inquire here about the status of your checked baggage) → Clear airport security and proceed to the boarding gate → Board plane.
2.For transfer passengers whose baggage is checked through to Mexico City:
Arrive in Mexico City → Complete the immigration authority's entry procedures → Proceed to baggage claim to collect checked baggage → Take all checked bags and carry-on items through customs inspection → Proceed to the Hainan Airlines check-in counter on the departures level of Terminal 1 to check in and check your luggage → Clear airport security and complete the immigration authority's exit procedures → Proceed to the boarding gate → Board plane.
C. Beijing Capital – Mexico City – Other cities in Mexico:
1.For passengers whose baggage is checked through to the final destination (ask the airline in advance whether your luggage can be checked through)
Arrive in Mexico City → Clear immigration → Proceed to baggage claim to collect checked baggage → Take all checked bags and carry-on items through customs → Check baggage for your connecting flight near baggage carousel 13 → Proceed to the counter to complete check-in (you may inquire here about the status of your checked baggage) → Clear security → Proceed to boarding gate → Board plane.
2.For passengers whose baggage is checked through to Mexico City
Arrive in Mexico City -> Complete the immigration authority’s entry procedures -> Proceed to baggage claim to collect checked baggage -> Take all checked bags and carry-on items through customs inspection -> Proceed to the counter to complete check-in -> Clear airport security → Proceed to the boarding gate → Board plane.
D.Beijing Capital – Mexico City – Other countries:
1.For passengers whose baggage cannot be checked through to the other country:
Arrive in Mexico City -> Complete the immigration authority’s entry procedures -> Proceed to baggage claim to collect checked baggage -> Take all checked bags and carry-on items through customs inspection -> Proceed to the counter to complete check-in -> Clear airport security → Proceed to the boarding gate → Board plane.
2.For transfer passengers whose baggage is checked through to Mexico City:
Arrive in Mexico City -> Complete the immigration authority’s entry procedures -> Proceed to baggage claim to collect checked baggage -> Take all checked bags and carry-on items through customs inspection -> Proceed to the counter to complete check-in -> Clear airport security → Proceed to the boarding gate → Board plane.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Mexico City |
Terminal 1 |
180minutes |
180minutes |
Tijuana International Airport
A. Other cities in Mexico – Tijuana – Beijing Capital
Transit with baggage check-in to Tijuana:
Arriving at the Tijuana airport → claiming the baggage at the domestic arrival hall → walking to the departure hall of the terminal (only one terminal at the Tijuana airport) → handling the exit procedure with the immigration office → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter → passing the airport security check and going to the boarding gate → boarding
B. Other countries – Tijuana – Beijing Capital
Transit with baggage check-in to Tijuana:
Arriving at the Tijuana airport → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the checked and carry-on baggage → walking to the departure hall of the terminal (only one terminal at the Tijuana airport) → handling the exit procedure with the immigration office → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter → passing the airport security check and going to the boarding gate → boarding
C. Beijing Capital – Tijuana – other cities in Mexico
1. Impossible to check in the baggage to the final destination directly
2. Checking in the baggage to Tijuana
Arriving at the Tijuana airport → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the checked and carry-on baggage → walking to the departure hall of the terminal (only one terminal at the Tijuana airport) → handling the check-in procedure at the counter → passing the airport security check → going to the boarding gate → boarding
D. Beijing Capital – Tijuana – other countries
1. Impossible to check in the baggage to other countries directly
2. Checking in the baggage to Tijuana
Arriving at the Tijuana airport → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the checked and carry-on baggage → walking to the departure hall of the terminal (only one terminal at the Tijuana airport) → handling the exit procedure with the immigration office → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter → passing the airport security check and going to the boarding gate → boarding
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Tijuana |
Terminal |
180minutes |
180minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. China (Shenzhen, Chongqing or Xi'an) – France (Paris Charles de Gaulle Airport) – third country/region/city
1. Any passenger who is to claim baggage in Paris:
Checking in at the departure airport → checking with the staff of the departure airport whether the travel document and the ticket itinerary support baggage check-in to the final destination → checking the baggage tag and confirming that the baggage is to be claimed in Paris (The destination column of the baggage tag contains the Paris CDG logo only) → traveling to T1 of Paris Charles de Gaulle Airport by flight → handling the entry procedure at the French immigration inspection window following the "Sortie/Exit" sign → claiming your baggage at the baggage carousel following the "Bagages/Baggage Claim" sign → passing through the customs checkpoint and entering the arrival floor of the terminal (Floor 5 of T1) → inquiring about the departure terminal of the next segment through the website, airport app or airport electronic screen or by asking the airport staff → going to the check-in area of the departure terminal of the next segment by the free inter-terminal shuttle train CDGVAL or bus and handling the subsequent check-in procedure.
2. Any passenger who is not to claim baggage in Paris:
Checking in at the departure airport → checking with the staff of the departure airport whether the travel document and the ticket itinerary support baggage check-in to the final destination → checking the baggage tag and confirming that the baggage is to be checked to the final destination (Except the Paris CDG logo, there is also the IATA 3-digit code of the final destination airport in the destination column of the baggage tag) → traveling to T1 of Paris Charles de Gaulle Airport by flight → inquiring about the departure terminal of the next segment through the website, airport app or airport electronic screen or by asking the airport staff in advance → following the "Correspondances/Transfer" logo, and handling the subsequent check-in procedure at the check-in area or boarding gate of the departure terminal of the next segment by the airport's internal shuttle bus (entry into France not allowed) or after passing through the customs checkpoint, by the free inter-terminal shuttle train CDGVAL or bus (entry into France allowed).
B. Third country/region/city – France (Paris Charles de Gaulle Airport) – China (Shenzhen, Chongqing or Xi'an)
1. Any passenger who is to claim baggage in Paris:
Checking in at the departure airport → checking with the staff of the departure airport whether the travel document and the ticket itinerary support baggage check-in to Shenzhen, Chongqing or Xi'an (Due to the requirements of the Chinese customs and through check-in, for any passenger traveling to China from any third country/region/city via Paris, the checked baggage must be claimed at the first place of entry after arrival in China) → checking the baggage tag and confirming that the baggage is to be claimed in Paris (The destination column of the baggage tag contains the Paris CDG logo only) → traveling to Paris Charles de Gaulle Airport by flight → handling the entry procedure at the French immigration inspection window following the "Sortie/Exit" sign → claiming your baggage at the baggage carousel following the "Bagages/Baggage Claim" sign → passing through the customs checkpoint and entering the arrival floor of the terminal → going to T1 by the free inter-terminal shuttle train CDGVAL or bus → confirming the check-in area for flights of Hainan Airlines through the electronic screen → handling the check-in procedure at the check-in area for flights of Hainan Airlines (Kind reminder: The check-in procedure for international flights of Hainan Airlines will be suspended one hour before departure; please reserve sufficient time for transfer).
2. Any passenger who is not to claim baggage in Paris:
Checking in at the departure airport → checking with the staff of the departure airport whether the travel document and the ticket itinerary support baggage check-in to Shenzhen, Chongqing or Xi'an (Due to the requirements of the Chinese customs and through check-in, for any passenger traveling to China from any third country/region/city via Paris, the checked baggage must be claimed at the first place of entry after arrival in China) → checking the baggage tag and confirming that the baggage has been checked to Shenzhen, Chongqing or Xi'an (Except the Paris CDG logo, there is also the logo of the first place of entry after arrival in China, such as SZX for Shenzhen, CKG for Chongqing or XIY for Xi'an) → traveling to Paris Charles de Gaulle Airport by flight → following the "Correspondances/Transfer" logo, and going to T1 by the airport's internal shuttle bus (entry into France not allowed) or after passing through the customs checkpoint, by the free inter-terminal shuttle train CDGVAL or bus (entry into France allowed) depending on whether the travel document and the ticket itinerary support entry into France → confirming the check-in area or boarding gate for flights of Hainan Airlines through the electronic screen → contacting the staff to declare your arrival and handling the relevant subsequent check-in procedure as necessary at the check-in area or boarding gate for flights of Hainan Airlines (Kind reminder: The check-in procedure for international flights of Hainan Airlines will be suspended one hour before departure; please reserve sufficient time for transfer).
Kind reminder:
1. Paris Charles de Gaulle Airport has a number of terminals, a large scale, and complex transfer procedures. During the morning rush hours, passengers have long queuing times for customs clearance and security checks. Transfer passengers should pay attention to the shortest transfer connecting time, and arrive at the check-in area or boarding gate of the airport as early as possible to handle the check-in procedure (It is advised to arrive at the airport two hours before departure).
2. For more information on transit at Paris Charles de Gaulle Airport, passengers can access the network, ticket agents, official website of Hainan Airlines, official Hainan Airlines APP, Official website of Paris Airport or official Paris Aéroport APP.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Charles De Gaulle Airport |
Terminal T1 |
150 minutes |
150 minutes |
A. Beijing Capital - Berlin - Other City/Country, Transit Process at Berlin Airport:
1. If the checked baggage is only labeled the destination to Berlin, and there is no boarding pass for the subsequent flight from Berlin to other city/country, the transfer route at Berlin Airport is as follows:
Upon disembarking → Undergo immigration inspection → Collect checked baggage → Undergo customs inspection → Check the airport flight display screen → Proceed to the check-in counter of the connecting airline for the subsequent flight → Obtain boarding pass and check in the baggage for the subsequent flight → Undergo security check → Board the plane
2.If the checked baggage tag indicates not only the destination to Berlin but also the transfer route to the final destination, the transfer route at Berlin Airport is as follows:
(1) If the passenger has a connecting flight boarding pass
Upon disembarking → Follow the airport transfer signs to the airport transfer channel → Undergo security check for transfer → Arrive at the boarding gate for connecting flight → Confirm the baggage information with the connecting airline at the boarding gate → Board the plane
(2) If the passenger does not have a connecting flight boarding pass
Upon disembarking→Accept immigration inspection→View airport flight displays→Go to the check-in counter of the connecting airline→Apply for a late stage boarding pass→Accept security checks→ Board the plane
B.Other City/Country - Berlin - Beijing Capital Airport, Transit Process at Berlin Airport
1.If the passenger has boarding passes from other city/country to Berlin and from Berlin to Beijing, and the checked baggage is labeled to Beijing, the transfer route at Berlin Airport is as follows:
Upon disembarking in Berlin → Find the boarding gate for the Berlin-Beijing flight on the airport display screen → Verify the visa at the immigration counter → Arrive at the boarding gate for the Berlin-Beijing flight → Present the boarding pass for the Berlin-Beijing flight and the checked baggage information at the boarding gate → Board the plane
2.For passengers who only have boarding pass from other city/country to Berlin, without a boarding pass for the Berlin to Beijing flight.
(1) If the checked baggage is directly transferred to Beijing/without checked baggage, the transit route at Berlin Airport is as follows:
Upon disembarking in Berlin → Check the airport flight display screen to find the check-in counter for the Berlin-Beijing flight → Proceed to the Hainan Airlines check-in counter for the Berlin-Beijing flight → Obtain the boarding pass for the Berlin-Beijing flight and confirm the transfer baggage at the check-in counter → Undergo security check → Verify the visa at the immigration counter → Arrive at the boarding gate → Board the plane
(2) If the checked baggage is only transferred to Berlin, the transit route at Berlin Airport is as follows:
Upon disembarking in Berlin → Collect checked baggage at the baggage carousel according to airport instructions → Proceed to the Hainan Airlines check-in counter for the Berlin-Beijing flight → Obtain the Berlin-Beijing boarding pass at the check-in counter and recheck the checked baggage → Undergo security check → Verify the visa at the immigration counter → Arrive at the boarding gate → Board the plane
Warm Tips: Due to the current operation situation at Berlin Airport, transit without a Schengen visa at Berlin Airport is temporarily suspended. Please arrange your trip accordingly.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Berlin |
Terminal 1 |
120 minutes |
120 minutes |
The above minimum connecting time is provided only for reference. Please plan according to the actual announcements of the second carrier.
A.Other Schengen countries/cities–Milan–Shenzhen
1.For passengers whose luggage is directly checked to their final destination, upon arrival in Milan → proceed directly from the quarantine zone in the terminal building to the HNA flight boarding gate (No need to proceed to the arrival hall to collect luggage) → board the flight (This procedure is applicable exclusively for transfers within Terminal 1 of Milan Malpensa Airport.)
2.For passengers whose luggage is checked only to Milan, proceed to the arrival hall to collect luggage → follow the departure process for Milan flights and head to Departure Level 13 or 18 in Terminal 1 → check in at the HNA check-in counter and drop off luggage → pass through airport security check → proceed to the boarding gate → board the flight.
B.Other non-Schengen countries/cities–Milan–Shenzhen
1.For passengers whose luggage is checked directly to their final destination, upon arrival in Milan → proceed directly from the quarantine zone in the terminal building to the HNA flight boarding gate (No need to proceed to the arrival hall to collect luggage) and approach the airline staff at the boarding gate for boarding document updates and verification → board the flight (This procedure is applicable exclusively for transfers within Terminal 1 of Milan Malpensa Airport; Passengers without a Schengen visa must ensure that their luggage is checked directly to their final destination.)
2.For passengers whose luggage is checked only to Milan (with a Schengen visa), proceed to the arrival hall to collect luggage → follow the departure procedure for Milan flights and head to Departure Level 13 or 18 within Terminal 1 → check in at the HNA check-in counter and drop off luggage → pass through airport security → proceed to the boarding gate → board the flight
C.Milan–Shenzhen–Other Schengen countries/cities
1.For passengers whose luggage is directly checked to their final destination, upon arrival in Milan, proceed directly from the quarantine zone in the terminal building to the transit counter (No need to visit the arrival hall to collect luggage) → complete the required check-in or boarding pass verification → proceed to the boarding gate → board the flight (This procedure applies exclusively to transfers within Terminal 1 of Milan Malpensa Airport.)
2.For passengers whose luggage is checked only to Milan, proceed to the immigration checkpoint for check-in → go to the arrival hall to collect checked baggage → pass through customs with both checked and carry-on baggage → head to the departure level and find the counter of the carrier airline to check-in → pass through the airport security check → proceed to the boarding gate → board the flight
D Milan–Shenzhen–Other non-Schengen countries/cities
1.For passengers whose luggage is directly checked to their final destination, upon arrival in Milan, follow the transit guidelines in the terminal to pass through the Schengen area security check → reach the boarding gate in the non-Schengen area to print the boarding pass or check in online (No need to proceed through the arrival hall to collect luggage) → board the flight (This process applies exclusively to transfers within Terminal 1 of Milan Malpensa Airport; Passengers without a Schengen visa must ensure their luggage is checked directly to their final destination.)
2.For passengers whose luggage is checked only to Milan (with a Schengen visa), proceed to the immigration checkpoint for check-in → go to the baggage claim area to collect checked luggage → pass through customs with both checked and carry-on baggage → head to the departure level and find the counter of the carrier airline to check-in → pass through the airport security check → proceed to the boarding gate → board the flight
Notes: For passengers transferring Hainan Airlines flights at Milan Malpensa Terminal 2 (T2) and Milan Linate Airport (LIN), it is imperative to hold a Schengen visa and ensure sufficient time for ground transit.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Milan Malpensa Airport |
Terminal T1 |
Other AirlinesT1=T1: 90 minutes Other AirlinesT2=T1: 120 minutes |
T1=Other AirlinesT2: 120 minutes T1 =Other AirlinesT1: 90 minutes |
Rome Fiumicino Airport
A. Schengen Other cities/countries – Rome – Chongqing/Shenzhen:
1. If baggage is checked through to Chongqing: Arrive in Rome → Go directly from the isolated area of the terminal to the boarding gate in Zone E ,Search for Hainan Airlines staff at the boarding gate to update and check boarding documents→ Wait for boarding
2. If baggage is only checked through to Rome: Arrive in Rome→ Go to the domestic arrivals hall to claim checked baggage → Go to the Hainan Airlines check-in counter on the Terminal T3departure level to check in and recheck baggage → Go through airport security →Go to the boarding gate and wait for boarding
B. Non Schengen Other cities/countries – Rome – Chongqing/Shenzhen:
1. If baggage is checked through to Chongqing: Arrive in Rome → Go directly from the isolated area of the terminal to the boarding gate in Zone E ,Search for Hainan Airlines staff at the boarding gate to update and check boarding documents→ Wait for boarding(Passengers without Schengen visas must have their luggage checked directly to their final destination)
2. If baggage is only checked through to Rome(Schengen visa required): Arrive in Rome→ Go to the domestic arrivals hall to claim checked baggage → Go to the Hainan Airlines check-in counter on the Terminal T3 departure level to check in and recheck baggage → Go through airport security →Go to the boarding gate and wait for boarding
C. Chongqing - Rome - Schengen Other cities/countries:
1. If baggage is checked through to the final destination: Arrive in Rome → Go directly from the isolated area of the terminal to the domestic transfer counter (you do not need to claim checked baggage) → Go to the counter to get a boarding pass →Go to the boarding gate and wait for boarding
2. If baggage is only checked through Rome: Arrive in Rome→ Complete immigration entry procedure → Go to the baggage claim to claim checked baggage → Take all checked baggage and carry-on items and go through customs inspection → Go to the departure floor to the check-in counter of the airline for your connecting flight to check in → Go through airport security →Go to the boarding gate and wait for boarding
D. Chongqing - Rome - non Schengen cities/countries:
1.If baggage is checked through to the final destination: Arrive in Rome → Go through the EU security check according to the transfer guide sign in the terminal → Find the boarding gate of your connecting flight on the information screen in the terminal (Generally, only the outbound flight information for flights within in the next two or three hours is displayed) do not need to claim checked baggage →Go to the boarding gate and wait for boarding(Passengers without Schengen visas must have their luggage checked directly to their final destination)
2. If baggage is only checked through to Rome(Schengen visa required): Arrive in Rome→Complete immigration entry procedure → Go to the baggage claim to claim checked baggage → Take all checked baggage and carry-on items and go through customs inspection → Go to the departure floor to the check-in counter of the airline for your connecting flight to check in → Go through airport security →Go to the boarding gate and wait for boarding
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Rome Fiumicino Airport |
Terminal T3 |
120minutes(T3=T1/T2/T5) 120minutes(T3=T3) |
120minutes(T3=T1/T2/T5) 120minutes(T3=T3) |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. Passengers without a valid Schengen visa but with a connecting ticket will have their boarding passes and baggage checked through to their final destination processed at the Chongqing departure airport. The details are as follows:
1.Chongqing–Madrid–other non-Schengen countries/cities (T1=T4S) (connecting flights): Transit Process at Madrid Airport
International transit baggage can be checked through to the final destination. The transfer process is as follows:
Upon disembarking, passengers should follow the signs for transfer to T4S and proceed to the T1 transfer information counter, situated in front of the T1 arrival inspection station. Passengers are required to present their connecting ticket to the staff at the information counter. The airport staff will then arrange for an in-field transfer bus to T4S. After going through the security check again, passengers should wait in the designated waiting area. Prior to boarding, passengers should confirm their baggage number with the gate staff.
2.Chongqing–Madrid–other non-Schengen countries/cities (T1=T1) (connecting flights): Transit Process at Madrid Airport
International transit baggage can be checked through to the final destination. The transfer process is as follows:
Upon disembarking, passengers should follow the airport transit signs and proceed to the infield transit. They will then need to re-check in at the security checkpoints before waiting in the designated waiting area. Passengers should check with the staff at the gate of their flight to confirm their baggage number prior to boarding.
B. Passengers with a valid Schengen visa and a connecting ticket will have their boarding passes and baggage checked through to their final destination processed at the Chongqing departure airport.
1.Chongqing–Madrid–other Schengen countries/cities (T1=T2/T3/T4) (connecting flights)
Upon disembarking, passengers must go through immigration and customs procedures at Spain. Afterwards, they need to pass through security checkpoints and proceed to the designated waiting area. Passengers are required to confirm their baggage number with the gate staff prior to boarding.
2.Chongqing–Madrid–other non-Schengen countries/cities (T1=T2/T3/T4) (connecting flights)
Upon disembarking, passengers must go through immigration and customs procedures at Spain. Afterwards, they need to pass through security checkpoints and proceed to the designated waiting area. Passengers are required to confirm their baggage number with the gate staff prior to boarding.
C. Passengers holding a valid Schengen visa but without a connecting ticket will be allowed to board their flight to Madrid at the Chongqing departure airport.
Upon disembarking, passengers should enter Spain. They should claim their baggage and check it in again for their connecting flights. After checking in their baggage, they will need to go through the security check. Passengers should then proceed to the designated waiting area, where they must confirm their baggage number with the gate staff prior to boarding.
D. Cities outside Spain–Madrid–Chongqing: Transit Process at Madrid Airport
International transit baggage can be checked through to the final destination. The transfer process is as follows:
Upon disembarking, passengers should follow the airport transit signs and go through security check. Upon arriving at T1, they can refer to the airport’s information display for guidance on how to reach the boarding gate for HNA. At the gate, passengers need to present their ticket to the staff, check in for their boarding pass, and confirm their transit baggage. Once checked in, passengers should wait for their flight in the designated waiting area prior to boarding.
E. Other Cities in Spain–Madrid–Chongqing: Transit Process at Madrid Airport
The baggage can only be checked through to Madrid. The transfer process is as follows:
Upon disembarking, passengers should withdraw their checked baggage. They will then proceed to the check-in counter in the terminal to complete check-in and baggage drop-off procedures. Afterwards, they will go through the border and security check before waiting in the designated area. Finally, they will board the plane.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Madrid Barajas Airport |
Terminal T1 |
Other Airlines -Hainan Airlines T1-T1:60minutes T2/T3-T1:60minutes T4-T1:150minutes T4S-T1:165minutes Hainan Airlines-Other Airlines T1-T1:90minutes T1-T2/T3:90minutes T1-T4:150minutes T1-T4S:165minutes | Other Airlines-Hainan Airlines T1-T1:60minutes T2/T3-T1:60minutes T4-T1:150minutes T4S-T1:165minutes Hainan Airlines-Other Airlines T1-T1:90minutes T1-T2/T3:90minutes T1-T4:150minutes T1-T4S:165minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
The T1 terminal of Dublin Airport has no transit facilities, and all passengers are required to pass immigration checks and hold valid entry documents to Ireland.
Due to customs requirements, regardless of whether the luggage is direct or not, all checked baggage passengers must collect it by themselves and then go to the check-in counter of the next airline to handle the check-in procedures for the next flight.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Dublin |
Terminal T1 |
T1=T1:120minutes
|
T1=T1:100minutes
|
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. Transit process at the Brussels Airport, Beijing Capital/Shanghai Pudong/Shenzen Airport - Brussels - other Schengen cities / other countries
1. For the transit route with no final destination indicated in the checked baggage tag, and only the transit route to Brussels is shown:
Passengers get off the plane → Walk straight to the end where the immigration checkpoint locates → Pick up the checked baggage at the baggage carousel → Proceed with customs check → Go out and then into the second floor of the arrival level, where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Look for the connecting flight check-in counter for the following leg of the journey on the large screen, and then proceed to re-check baggage and obtain a boarding pass → On the departure level, proceed to the gate of Area A. Please be aware that Area A can be reached by turning left when passengers are facing the apron after passing through the security checkpoint
2. For the transit route that in addition to the transit route to Brussels, there is the final destination shown in the baggage tag:
Passengers get off the plane → Walk straight to the immigration checkpoint where they should turn right to find a railing and a sign for Transit Area A → Accept security check → Proceed with customs check → Follow the sign to enter Area A → Check the display (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of Transit Area A → Obtain the boarding pass for the connection section of the trip, and present the baggage tag to confirm the transit baggage → Board the plane
B. Transit process at the Brussels Airport, Beijing Capital/Shanghai Pudong/Shenzen Airport - Brussels - other non-Schengen cities / other countries
1. For the transit route with no final destination indicated in the checked baggage tag, and only the transit route to Brussels is shown.
Please request combined baggage transportation to the final destination at the point of departure, otherwise we cannot guarantee the shipping of the baggage of passengers without a Schengen visa to the final destination.
For passengers with a Schengen visa:
Passengers get off the plane → Walk straight to the end where the immigration checkpoint locates → Pick up the checked baggage at the baggage carousel → Proceed with customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Look for the connecting flight check-in counter for the following leg of the journey on the large screen, and then proceed to re-check baggage and obtain a boarding pass → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint
2. For the transit route that in addition to the transit route to Brussels, there is the final destination shown in the baggage tag:
Passengers get off the plane → Walk straight to the immigration checkpoint where they should turn right to find a railing and a sign for Transit Area B → Accept security check → Turn left and go upstairs to Area B, where they will see the entrance of duty-free store on the left → Check the display (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of Transit Area B → Obtain the boarding pass for the connection section of the trip, and present the baggage tag to confirm the transit baggage → Board the plane
C. Transit process at the Brussels Airport, Other Schengen cities (by taking the flight of other airlines) - Brussels - Beijing Capital/Shanghai Pudong/Shenzen Airport
1. For the transit route with no subsequent transit route to China indicated in the checked baggage tag, and only the transit route to Brussels is shown:
Passengers get off the plane → Pick up the checked baggage at the baggage carousel → Accept customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Check the large screen for information → Proceed to the Hainan Airlines' service counter to re-check baggage and obtain a boarding pass. → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint
For the transit route that in addition to the transit route to Brussels, there is the transit route to Beijing Capital/Shanghai Pudong/Shenzen Airport shown in the baggage tag:
Passengers get off the plane → Proceed to Area B on the third floor by following the signs → Go through a lengthy, floor-to-ceiling glass passage at the end to border control in Area B → Follow the instructions on the screen to the gate of the Hainan Airlines flight in Area B → Obtain the boarding pass for the flight from Brussels-Beijing at the gate, present and confirm transit baggage → Board the flight
D. Transit Process at the Brussels airport, Other Schengen Cities - Brussels - Beijing Capital/Shanghai Pudong/Shenzen Airport
1. For the transit route with no subsequent transit route to China indicated in the baggage tag, and only the transit route to Brussels is shown:
Please request combined baggage transportation to the final destination at an external point, otherwise we cannot guarantee the shipping of the baggage of passengers without a Schengen visa to the final destination.
For passengers with a Schengen visa:
Passengers get off the plane → Proceed with the immigration check → Pick up the checked baggage at the baggage carousel → Accept customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Check the large screen for information → Proceed to the Hainan Airlines' service counter to re-check baggage and obtain a boarding pass. → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint
2. For the transit route that in addition to the transit route to Brussels, there is the transit route to Beijing Capital/Shanghai Pudong/Shenzen Airport shown in the baggage tag:
Passengers get off the plane → Walk straight to the immigration checkpoint and turn right to find a railing and a sign for Transit Area B → Proceed with security check → Turn left and go upstairs to Area B where passengers will see the entrance of duty-free store on the left → Check the display for information (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of the Hainan Airlines flight at the Transit Area B → Gain the boarding pass for the connection section of the trip and present the baggage tag to confirm the transit baggage → Board the plane
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Brussels |
Terminal B |
70 minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. For passengers whose checked baggage tag only indicates Vienna without indicating the routing to the final destination:
Get off the plane → Immigration → Baggage Claim → Customs Inspection → Check flight information screens → Airline check-in counter for the connecting flight → Obtain boarding pass and check baggage → Security Check → Boarding.
B. For passengers whose checked baggage tag indicates Vienna as well as the routing to the final destination:
1. Shenzhen—Vienna—Other Schengen Country:
Get off the plane → Immigration → Check flight information screens → Security check →Airline check-in counter for the connecting flight (if needed) → Obtain boarding pass (if needed) and confirm baggage for connecting flight → Boarding.
2. Shenzhen—Vienna—Other Non-Schengen Country:
Get off the plane → Go to transfer area (Area D or G) → Check flight information screens → Security check → Go to departure area for the connecting flight → Obtain boarding pass (if needed) and confirm baggage for connecting flight → Boarding.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Vienna |
T1A |
90 minutes |
90 minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. Shenzhen – Budapest – Schengen/non-Schengen countries in Europe
1. Baggage on connecting flights can be checked directly to the final destination.
(1) Passengers heading for Schengen countries:
Arriving in Budapest without claiming the checked baggage → handling the entry procedure with the immigration office → walking from Terminal T2B to Terminal T2A, and checking in at the counter → passing the airport security check → going to the boarding gate → boarding
(2) Passengers heading for non-Schengen countries:
Arriving in Budapest without checking in baggage in advance → passing through the international transit security check passage → returning directly to the waiting area of Terminal T2B for non-Schengen countries → walking to the boarding gate → boarding
2. Transit without baggage on connecting flights checked to Budapest:
Baggage should be claimed and checked in again.
(1) Passengers heading for Schengen countries from Terminal T2A:
Arriving in Budapest → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the baggage → walking from Terminal T2B to Terminal T2A, and checking in at the counter → passing the airport security check → going to the boarding gate → boarding
(2) Passengers heading for non-Schengen countries from Terminal T2B:
Arriving in Budapest → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the baggage → checking in at the T2B counter → passing the airport security check → handling the exit procedure with the immigration office → going to the boarding gate → boarding
B. Schengen countries – Budapest – Shenzhen
1. For non-connecting flights, baggage cannot be checked directly to the final destination, but should be claimed and checked in again upon arrival in Budapest.
Arriving in Budapest → claiming the checked baggage at the baggage hall → passing through the customs carrying the baggage → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter on the departure floor → passing through the airport security check and handling the exit procedure with the immigration office → going to the boarding gate → boarding
2. Baggage on connecting flights can be checked directly to the final destination.
Arriving in Budapest without claiming the checked baggage → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter on the departure floor → passing through the airport security check and handling the exit procedure with the immigration office → going to the boarding gate → boarding
C. Non-Schengen countries – Budapest – Shenzhen
1. Baggage for non-connecting tickets cannot be checked directly to the final destination, but should be claimed and checked in again upon arrival in Budapest.
Arriving in Budapest → handling the entry procedure with the immigration office → claiming the checked baggage at the baggage hall → passing through the customs carrying the baggage → handling the check-in procedure and checking in the baggage at the Hainan Airlines check-in counter on the departure floor → passing through the airport security check and handling the exit procedure with the immigration office → going to the boarding gate → boarding
2. Baggage on connecting flights can be checked directly to the final destination:
Arriving in Budapest without claiming the checked baggage → passing through the international transit security check passage → returning directly to the waiting area of Terminal T2B for non-Schengen countries → walking to the boarding gate → boarding
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Budapest |
Terminal 2 |
120minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. Other Cities/Countries/Regions-Belgrade-Beijing
Follow the airport signs to access the transit channel → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.
B. Beijing-Belgrade-Other Cities/Countries/Regions, For Passengers with Subsequent Transfer Flight from Beijing
1. Beijing-Belgrade-other cities: check-in boarding pass for Belgrade, check-in baggage for Belgrade, passengers need to pick up baggage after arrival in Belgrade for customs inspection.
Follow the airport signs to go through passport inspection → pick up baggage in the baggage arrival area and go through customs inspection → follow the airport information to reach the terminal to check in for the subsequent flight → obtain the boarding pass and check in the baggage → go through the security check, passport inspection, and then board the plane.
2. Beijing-Belgrade-other countries/regions: The departure time of the passengers' subsequent flight should be within 24 hours after arrival in Belgrade. Check-in boarding pass for Belgrade and check-in baggage to destination.
Follow the airport signs to access the transit channel → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.
3. If non-Chinese passengers transit without a visa (TWOV) in Belgrade, the departure time of the subsequent flight should be within 24 hours after arrival in Belgrade. Passengers need to confirm whether they meet the visa requirements of the final destination before departing.
Confirm with the staff of the departure station in advance whether to meet the requirements of the final destination → follow the airport signs to access the transit channel after arrival in Belgrade → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Belgrade |
Terminal 2 |
90 minutes |
None |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. Shenzhen - Cairo - Cities in Egypt/Outside Egypt
1. Baggage is checked in through to the final destination:
Transfer to T2/T3: Upon landing at T3, proceed to the transfer counter in the transfer lounge according to the transfer guidance → complete transfer procedures → go through airport security → go to the check-in counter/boarding gate for the next connecting flight → get boarding pass/provide baggage receipt → board the flight.
Transfer to T1: Upon landing at T3, proceed to the transfer counter according to the transfer guidance → take the shuttle to T1 → go through airport security → go to the check-in counter/boarding gate for the next connecting flight → get boarding pass/provide baggage receipt → board the flight.
2. Baggage is checked to Cairo:
Upon landing, complete entry formalities with the Immigration Department (passengers with a transit visa need to contact the airport staff for assistance with baggage transfer) according to the guidance → proceed to the arrival hall and pick up the checked baggage → go through customs with check-in and carry-on baggage → proceed to the designated terminal/check-in counter for the connecting flight to check-in → go through the airport security → go to the boarding gate → board the flight.
B. Cities Outside/Inside Egypt - Cairo - Shenzhen
1. Baggage is checked in through to the final destination:
Landing at T1: Upon landing at T1, take the shuttle to the T3 transit counter according to the transfer guidance → go through airport security → go to the Hainan Airlines check-in counter or departure gate → get the boarding pass/provide the baggage receipt → board the flight.
Landing at T2/T3: Upon landing, proceed to the T3 transit counter according to the transfer guidance → go through airport security → go to the Hainan Airlines check-in counter or departure gate → get the boarding pass/provide the baggage receipt → board the flight.
2. Baggage from Cities inside Egypt is checked to Cairo:
Upon landing, proceed to the arrival hall to pick up baggage → proceed to the Hainan Airlines check-in counter in T3 → go through airport security → go to the boarding gate → board the flight.
3. Baggage from Cities outside Egypt is checked to Cairo:
Upon landing, complete entry formalities with the Immigration Department (passengers with a transit visa need to contact the airport staff for assistance with baggage transfer) according to the guidance → proceed to the arrival hall and pick up the checked baggage → go through customs with check-in and carry-on baggage → proceed to the Hainan Airlines check-in counter in T3 for necessary procedures → go through airport security → go to the boarding gate → board the flight.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Cairo |
Terminal T3 |
T1=T3:180 minutes |
T1=T3:180 minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
Warm tips:Please be advised that Israel is presently in a state of war, and the situation is fluid. As a result, transit procedures are subject to change in response to the evolving situation. For the most accurate and up-to-date information, we recommend consulting the on-site transfer arrangements at the local airport.To ensure your smooth travel, please have information about the local airport before traveling.
A. Transit Process for Shenzhen - Tel Aviv - Other Cities in Israel, and Other Cities in Israel - Tel Aviv - Shenzhen:
Passengers will receive boarding passes for Tel Aviv, and their baggage will be checked through to Tel Aviv. Upon arrival in Tel Aviv, passengers are required to proceed through immigration and claim their checked baggage. After clearing customs, passengers are advised to proceed to the departure hall for security check and inquiries, then proceed to the designated airline counter for their connecting flight to complete check-in and baggage check-in procedures.
B. Transit Process for Shenzhen - Tel Aviv - Other Countries/Regions, Other Countries/Regions - Tel Aviv - Shenzhen:
1) TWOV passengers
① For passengers traveling on HNA international flights and connecting international flights operated by other carriers (currently HNA has interline agreements with LY), transit exclusively confined to Terminal 3 (T3) exclusively, and any transit between T3 to T1 is not permitted. Passengers intending to arrive at or depart from Terminal 1 must possess a valid visa for entry.
② The Minimum Connection Time (MCT) for international-to-international flights is 3 hours, with a maximum connection time of 24 hours. Transit exceeding 24 hours requires a valid entry visa.
③ If enabled by the check-in system at the departure airport, passengers are allowed to obtain boarding passes for both flights and have their luggage checked through to the destination airport.
④ Upon disembarking, transit passengers are advised to proceed to the transit counter following the instructions. The counter is located along the exiting route towards Passport Control. Be aware of the slope and do not descend. At the top right side of the slope, a yellow TRANSIT sign indicates the location. Passengers can undergo security check for their connecting flight at this counter. After completing security check, passengers with boarding passes for the connecting flight can proceed to the duty-free area and the boarding gate for the connecting flight. Passengers without boarding passes for the connecting flight are advised to use the self-service counters or approach staff at the transfer counter in the transit area to obtain their boarding passes.
2) If passengers are eligible for lawful entry into Israel and have sufficient connecting time, they may independently proceed to clear immigration, claim their baggage, and complete security check, inquiries, check-in, and baggage check-in for the connecting flight.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Tel Aviv |
Terminal T3 |
180 minutes |
180 minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. Haikou - Abu Dhabi - Other Cities:
For passengers departing from Haikou, boarding passes and baggage receipts will only be issued to Abu Dhabi. Upon arrival in Abu Dhabi, passengers are required to claim their baggage for customs inspection, and then proceed to the airline check-in counter of the connecting flight for check-in procedures.
B. Other Cities - Abu Dhabi - Haikou:
At the departure airport, passengers obtain their boarding passes and check their baggage through to Abu Dhabi. Upon arrival in Abu Dhabi, passengers are required to claim their baggage and proceed to check in for their connecting flight.
C. Abu Dhabi - Haikou - Other Cities in China/Other Countries or Regions:
Passengers will receive boarding passes for Haikou, and their baggage will be checked through to Haikou. Upon arrival in Haikou, passengers are required to claim their baggage and undergo customs, immigration, and quarantine inspections before entry.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Abu Dhabi |
Terminal A |
90minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. The transit process at Moscow airport for “Beijing -- Moscow -- Other countries” itineraries:
*If the baggage can be checked directly to the final destination:
Get off the plane → Follow the “TRANSFER” sign → Show ticket to airport staff → Handle check in formalities, Confirm baggage will be sent to the destination → Go through security check → Go to the boarding gate and wait for boarding.
B. The transit process at Moscow airport for “Beijing -- Moscow -- Other Russian cities” itineraries:
*If the baggage can only be checked to Moscow:
Get off the plane → Go through Immigration formalities (including completing immigration / departure card / declaration forms, going through customs and border check etc.) → Pick up checked baggage → Go to Terminal B to handle check-in formalities at the counter of the airline for the connecting flight → Go through security procedures → Go to the boarding gate and wait for boarding.
C. The transit process at Moscow airport for “Other countries (besides Russia) -- Moscow – Beijing” itineraries:
*If the baggage can be checked directly to the final destination:
Get off the plane → Follow the "TRANSFER" sign → Show ticket to airport staff → Handle check in formalities and confirm baggage will be sent to the destination → Go through security check → Go to the boarding gate and wait for boarding.
D. The transit process at Moscow airport for “Other Russian cities -- Moscow – Beijing” itineraries:
*If the baggage can only be checked to Moscow:
Get off the plane → Pick up checked baggage → Go to Terminal C check in counters to handle check-in and luggage formalities → Go through Border check and through security procedures → Go to the boarding gate and wait for boarding.
E. The transit process at Moscow airport for “Beijing -- Moscow -- Belarus” itineraries:
*If the baggage can only be checked to Moscow:
Get off the plane → Go through border inspection (required to have valid Russian visa and sign the entry cards) → Pick up checked baggage → Go through customs inspection (fill out the declaration form if needed) → Go to Terminal B check-in counter to handle check-in formalities → Go through security check → Go to the boarding gate and wait for boarding.
F. The transit process at Moscow airport for “Belarus -- Moscow – Beijing” itineraries:
*If the baggage can only be checked to Moscow:
Get off the plane → Pick up checked luggage → Proceed to Terminal C check in counters for check-in and luggage formalities → Go through border check (A valid Russian visa is required), Go through security procedures →Go to the boarding gate and wait for boarding.
Minimum Connecting Time
Airport |
Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Moscow |
Terminal C |
Hainan Airlines International Flights - Other Airlines International Flights: 90 minutes |
Hainan Airlines International Flights - Other Airlines Domestic Flights: 120 minutes |
St. Petersburg International Airport
A. Transit process at St. Petersburg airport for the trip of Beijing -- St. Petersburg -- Other cities in Russia:
Your bags can only be checked to St. Petersburg, you must: Get off the plane → Go through immigration → Claim baggage → Customs clearance →Check the flight display panel→ Check-in at counter of the airline of the connecting flight on the third floor→ Obtain boarding pass and check baggage → Security Check → Boarding.
B. Transit process at St. Petersburg airport for the trip of Beijing -- St. Petersburg -- Other countries than Russia:
Your bags can be checked to your final destination. You must: Get off the plane → Check-in at the transit counter → Your bags will be checked to your final destination→Wait at gate → Boarding.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
St.Petersburg |
Terminal 1 |
120 minutes |
120 minutes |
Khabarovsk does not permit transit without a visa. Passengers arriving in Khabarovsk for connecting flights to other countries must possess a valid Russian visa to enter the country and continue their journey.
A. Harbin-Khabarovsk-Other cities in Russia
Passengers are kindly reminded to exchange their boarding passes for Khabarovsk - check their baggage through to Khabarovsk. Upon arrival, passengers are required to collect their baggage, undergo customs inspection, and then proceed to the check-in counters of the corresponding airline in the terminal to check in for their connecting flights.
B. Harbin-Khabarovsk-Belarus (To enter Russia, passengers must possess a valid Russian visa.)
Passengers are kindly reminded to exchange their boarding passes for Khabarovsk - check their baggage through to Khabarovsk-Upon arrival in Khabarovsk, Russia-passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.
C. Other cities in Russia-Khabarovsk-Harbin
Upon arrival in Khabarovsk, Russia, passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.
D. Other countries-Khabarovsk-Harbin (To enter Russia, passengers must possess a valid Russian visa.)
Upon arrival in Khabarovsk, Russia, passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.
E. Belarus-Khabarovsk-Harbin (To exit Russia, passengers must possess a valid Russian visa.)
Upon arrival in Khabarovsk, Russia, passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Khabarovsk Airport |
Tnternational Terminal |
150 minutes |
160 minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
Friendly Reminder: Please note that the transit process may be subject to temporary changes. For up-to-date information, please refer to the on-site transit arrangements at the local airport. To guarantee a seamless travel experience, we recommend acquainting yourself with the details pertaining to the local airport or the initial point of entry prior to your journey.
A Other cities in China/Other countries - Hong Kong (China) - Haikou
For passengers transferring in Hong Kong and holding tickets with connecting flight, upon arrival in Hong Kong, are required to claim their baggage and proceed to check in for connecting flights.
B Hong Kong (China) - Haikou - Domestic cities in China
For passengers transferring in Haikou to take domestic flights of Hainan Airlines, are required to claim their baggage and check in baggage again.
C Hong Kong (China) - Haikou - Other countries/regions
(1) For passengers who transfer in Hong Kong with connecting flights departing there, will have their boarding passes and baggage checked to Haikou. Upon arrival in Haikou, passengers are required to claim their baggage and undergo customs, immigration, and quarantine inspections before entry.
(2) According to the visa-free policy for 59 countries of Hainan Province, travellers from these 59 countries can enjoy the visa-free policy with direct flights to Hainan when departing from or transferring in Hong Kong or other countries (regions). Visa-free travellers can stay in Hainan for up to 30 days, and when they plan to travel to other areas of China from Hainan, they need to apply for a visa. The information about the visa-free policy is for reference only. Please refer to the latest policy and on-site arrangements.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Hong Kong International Airport |
Terminal T1 |
120 minutes |
90 minutes |
Chinese Taipei Airport
Friendly Reminder: Passengers travelling to Taipei for transit on a flight departing from the Chinese mainland are required to possess an Exit & Entry Permit to Taiwan Area or entry visa to Taipei. Please note that the transit process may be subject to temporary changes. For up-to-date information, please refer to the on-site transit arrangements at the local airport. To guarantee a seamless travel experience, we recommend acquainting yourself with the details pertaining to the local airport or the initial point of entry prior to your journey.
A. Guangzhou/Beijing Capital–Taipei–Other Cities in Taiwan
Baggage is checked to Taipei Taoyuan Airport:
1. Passengers are required to possess an Exit & Entry Permit or an Entry Visa for Taipei. Visa-free countries are exempt from this requirement.
2. After getting off the plane, passengers are required to go through a series of procedures including quarantine, certificate inspection, baggage claim, and customs inspection. For those who are transferring to Taipei Songshan Airport by MRT, buses, or taxis, they need to complete the check-in process by themselves. The whole process usually takes around one hour.:
B. Guangzhou/Beijing Capital-Taipei-Other Countries or Regions
1. Baggage is checked to Taipei Taoyuan Airport:
After getting off the plane, passengers are required to go through a series of procedures including quarantine, certificate inspection, baggage claim, and customs inspection→Please proceed to the check-in counters located in the T2/F3 or T1 Departure Hall for your next flight segment. Complete the check-in and baggage formalities, go through security, check your identification, and board the aircraft.
2. Your baggage will be checked through to your final destination without the need for entry. (Please ensure that you transfer within the restricted area of the terminal):
Upon arrival, please proceed to quarantine. Then, check-in at the transit counter of the carrier for your next flight segment. Undergo security check in the transit area and board the connecting flight.
3、our baggage will be checked through to your final destination without the need for entry. (If you possess an Entry Permit or Visa, you may enter Taipei):
Passengers are required to undergo disembarkation, quarantine, and document verification, as well as a custom security check prior to proceeding to the T2/F3 or T1 Departure Hall to exchange boarding passes at the airline counter for their next flight segment. After completing the security check and document verification, passengers may proceed to board the plane.
C. Other cities in Taiwan-Taipei-Guangzhou/Beijing capital
Baggage is checked to Taipei Songshan Airport:
Upon arrival at Taipei Songshan Airport, passengers should retrieve their baggage and proceed to transfer to Taoyuan Airport via MRT, bus, or taxi. The journey takes approximately one hour. After arriving at Taoyuan Airport, passengers should proceed to the Hainan Airlines check-in counters at T2 to check-in their boarding passes and baggage. After completing the process, passengers should proceed to the security check and document verification prior to boarding the flight.
D. Other countries or regions-Taipei-Guangzhou/Beijing capital
1. Baggage is directly checked through to destinations within the Chinese Mainland (connecting tickets are required)
Upon disembarking, passengers are required to proceed to the quarantine area and then to the HNA transfer counter (represented by China Airlines, located at the D side) in T2 to obtain their boarding passes. Prior to proceeding to the security check and boarding the plane, passengers must present the baggage receipt from the airport of departure to the service staff.
2. Baggage is checked to Taipei Taoyuan Airport
Passengers must possess a valid entry permit or visa. Visa-free countries are exempt from this requirement.
After getting off the plane, passengers are required to go through a series of procedures including quarantine, certificate inspection, baggage claim, and customs inspection→Please proceed to the check-in counters located in the T2 (3F) terminal.Complete the check-in and baggage formalities, go through security, check your identification, and board the aircraft.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Chinese Taipei Taoyuan Airport |
T2(3F)Terminal |
T2-T2: 90 minutes |
None |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
Connecting between international flights and domestic flights at Tokyo Narita Airport:
Please click here to view the English website for information on international flights to domestic flights at Narita Airport.
Tips: For information on buses between terminals, please click here for reference.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Tokyo Narita |
Terminal 2 |
Foreign Airlines International - Hainan Airlines International |
Another Airlines Domestic - Hainan Airlines International |
A. Transit between international flights at Tokyo Haneda International Airport
After disembarking from the arrival flight, go to the security checkpoint for international flight transit at the arrival hall on Floor 2 → go to the security checkpoint on Floor 2 for a securitycheck → check in at the transit service desk → handle the boarding procedure for transit flights at the international flight transit counter on Floor 2, and then go to Floor 3 (departurefloor) → pass through the duty-free shop area on Floor 3 and go to the boarding gate for the transit flight.
B. Transit from an international flight to a domestic flight at Tokyo Haneda International Airport
Handle the entry procedure upon arrival from an international route → claim your baggage at the arrival hall, and after passing the customs check, transfer to the terminal for domestic routes → transfer to the terminal for domestic routes
You can also click here to view specific transit information for reference.
C. Free bus
Specific airport traffic routes for reference,please click here to view.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Tokyo Haneda |
Terminal 3 |
T2-T3:150minutes |
T1=T3:150minutes |
Note: The minimum transfer time between Tokyo Narita Airport and Tokyo Haneda Airport is 240 minutes (for reference only).
Sapporo New Chitose Airport
Sapporo New Chitose Airport traffic information, please click here to view.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Sapporo New Chitose Airport |
Terminal I |
Other Airlines International Flights - Hainan Airlines International Flights: 120 minutes |
Other Airlines Domestic Flights - Hainan Airlines International Flights: 120 minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. HNA international flights to Bangkok for transfer to other Countries' international flights
Upon arrival at Bangkok International Airport, please confirm the airline for your next flight and follow the transfer signs to the quarantine zone. Please ensure to check in at the airline transfer counter during check-in hours for connecting flights.
The transfer process consists of arrival, quarantine security check (located near transfer counters in various areas, please follow signs to identify), obtaining boarding pass at the quarantine area transfer counter, transferring to the departure gate, and boarding the flight.
Please note that this process is exclusively applicable to mutual transfers between carriers that have the capability to offer direct baggage service with HNA. For other carriers, passengers will need to enter the country with the appropriate visa, claim the checked baggage, go through customs, and proceed to the check-in counters of the carrier in the next section on the 4th floor of the departure hall for check-in and baggage drop-off.
B. HNA international flights from Bangkok to domestic flights of other Countries
Upon arrival at Bangkok International Airport, please proceed through immigration and collect your baggage via customs. Then, make your way to the 4th floor departure lounge using either the escalator or straight staircase. Finally, check-in at the airline counter for your next flight.
Arrival – Pass Through Immigration – Collect Your Baggage – Pass Through Customs – Arrive at the 4th Floor Check-In Lobby – Follow the Signs to the Airline Counter – Check In – Pass Through Security – Proceed to the Boarding Gate – Board the Plane
C. Domestic flights from other Countries to Bangkok for HNA international flights
Upon arrival at Bangkok International Airport, please proceed to the domestic arrival baggage carousel to claim your baggage. Then, take the escalators or straight staircases to the 4th floor departure lounge. Finally, arrive at the HNA check-in counter for check-in and baggage drop-off.
Arrival – Claim Your Baggage – Proceed to the 4th Floor Check-In Hall – Follow the Signs to the Airline Counter – Check In – Pass Through Security – Pass Through Immigration – Proceed to the Boarding Gate – Board the Plane
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Bangkok Suvarnabhumi International Airport |
Only one Terminal |
90minutes |
120minutes |
A. Other Thailand Cities–Phuket–Guangzhou Baiyun
1. Baggage is checked directly to Guangzhou Baiyun for transit: If you purchase a combined ticket for transit on HNA flights via Phuket, it is advisable to contact the airline in advance to confirm your eligibility for direct check-in of your baggage to Guangzhou Baiyun.
Upon arrival in Phuket, passengers should proceed to the international lounge from the domestic lounge. They will need to collect their baggage from the domestic arrival hall prior to proceeding to the Hainan Airlines check-in counters located in the departure hall. Here, they can complete the check-in process, including any necessary arrangements for checked baggage. After completing check-in, passengers should proceed through airport security and immigration procedures prior to heading to the boarding gate for their flight.
2.Baggage is checked to Phuket for transit:
Upon arrival in Phuket, passengers should proceed to the domestic arrival hall to collect their luggage. Then, they should make their way to the international lounge and head to the Hainan Airlines check-in counter located in the departure hall to check in and drop off their luggage→passengers should proceed through airport security and immigration procedures prior to heading to the boarding gate for their flight.
B. Other Countis–Phuket–Guangzhou Baiyun
1. Baggage is checked directly to Guangzhou Baiyun for transit: If you purchase a combined ticket for transit on HNA flights via Phuket, it is advisable to contact the airline in advance to confirm your eligibility for direct check-in of your baggage to Guangzhou Baiyun.
Passengers arriving in Phuket should proceed to the international transit area within the quarantine zone. It is imperative to inform the airline in advance that they do not require immigration or baggage claim services. After passing through airport security, they should proceed to the boarding gate and check in. They may also inquire whether their baggage can be checked in to their final destination prior to boarding the plane.
2. Baggage is checked to Phuket for transit:
Upon arrival in Phuket, passengers should proceed to the immigration checkpoint for check-in. They can then collect their checked baggage at the baggage hall and proceed to customs for clearance of both checked and carry-on baggage. Next, passengers should proceed to the HNA check-in counters on the departure floor to complete the check-in process and hand over their baggage. After passing through airport security, passengers should go through immigration departure procedures and proceed to the boarding gate for boarding the plane.
C. Guangzhou Baiyun-Phuket-and other cities in Thailand
1. Baggage cannot be checked directly to the final destination
2. Baggage is checked to Phuket:
Upon arrival in Phuket, passengers should proceed to the immigration counter to complete necessary formalities. Afterwards, they should proceed to the baggage hall to claim their checked baggage. After receiving their baggage, they must pass through customs with both their checked and carry-on baggage. Finally, passengers should walk from the international lounge to the domestic lounge→Check in at the counter →through airport security → proceeding to the boarding gate and boarding the plane.
D Guangzhou Baiyun-Phuket- -other countries
1. Baggage is checked directly to other countries for transit: For passengers holding interline tickets with HNA and transiting on the same day, it is advisable to contact the carrier in advance to confirm whether direct check-in procedures are available.
Upon arrival at Phuket, passengers should proceed to the international transit area in the quarantine zone. It is necessary to notify the airline in advance that passengers do not need to go through immigration procedures or claim their baggage. Afterwards, they must pass through airport security and proceed to the boarding gate. Passengers should check in and inquire whether their baggage can be checked to their final destination prior to boarding the plane.
2. Baggage is checked to Phuket for transit
Upon arrival in Phuket, passengers must proceed through immigration procedures, collect their baggage in the baggage hall, and pass through customs with both checked and carry-on baggage. Next, passengers should proceed to the check-in counters on the departure floor to check-in for their flight and deliver their baggage. After checking in, passengers must pass through airport security and immigration procedures prior to proceeding to the boarding gate and boarding the plane.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Phuket International Airport |
International Terminal T1 |
60minutes |
90minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A. Taiyuan / Haikou - Sydney - Other Cities in Australia:
Passengers holding tickets with connecting flight to other cities in Australia shall receive their boarding passes and board their flight to Sydney. Upon arrival in Sydney, they will be advised to claim their checked baggage, proceed through immigration, and then go to the designated transfer counter to check in for the connecting flight. Passengers continuing their journey on QF (Qantas) flights shall claim baggage, clear customs, turn right upon exiting the arrivals hall, and proceed to the QF dedicated transfer area to complete the transfer process. Passengers continuing on VA (Virgin) flights shall claim baggage, clear customs, turn left upon exiting the arrivals hall, and proceed to the VA dedicated transfer area to complete the transfer process. Passengers continuing with other airlines, such as Jetstar or Tigerair, shall claim baggage, clear customs, and proceed to the corresponding check-in counter at the domestic terminal building to complete the transfer process.
B. Taiyuan/Haikou - Sydney - Cities in Other Countries/Regions:
For passengers holding tickets with connecting flight on HNA and transferring on the same day, boarding passes will be issued to Sydney, while baggage will be checked through to the final destination. Upon arrival in Sydney, passengers who remain within the transit sterile area may proceed directly to the corresponding transfer counter or the boarding gate for their transfer check-in without the need to claim baggage. However, this process is subject to the actual arrangement of the connecting flight on the day of travel. Passengers originating from other cities must comply with the entry requirements of the final destination country (refer to TIM for details) to confirm the possession of valid travel documents for that destination. (Australia offers visa-free transit and stays of up to 8 hours for certain countries, with visa-free transit at Sydney Airport applicable within the same calendar day). Passengers from countries ineligible for visa-free entry to Australia or not included in the visa-free transit list for Australia (including Chinese nationals), who only possess an Australian transit visa for onward travel to a third country, must have their baggage checked through at departure (since the customs clearance and baggage claim are not available in Sydney). Note: The transit sterile area at SYD is closed from 23:00 to 06:00 local time. During this period, arriving passengers are required to leave the sterile area and proceed to claim their baggage through customs clearance on their own.
C. Passengers with confirmed connecting tickets and up to the entry requirements of their final destinations will be facilitated with check-in and baggage check-in procedures. Airlines with interline agreements with HNA in Sydney include VA (Virgin Australia), QF (Qantas Airways), FJ (Fiji Airways), SQ (Singapore Airlines), and TG (Thai Airways International). Presently, there are no carriers offering ITCI services with HNA in Sydney.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Sydney |
Terminal T1 |
150minutes |
150minutes |
A.Haikou - Melbourne - Other Cities in Australia:
Passengers holding tickets with connecting flight to other cities in Australia shall receive their boarding passes and board their flight to Melbourne. Upon arrival in Melbourne, they will be advised to claim their checked baggage, proceed through immigration, and then go to the designated transfer counter to check in for the connecting flight. Passengers continuing their journey on QF (Qantas) flights shall claim baggage, clear customs, exit the arrivals hall, and proceed to the QF dedicated transfer counter at T1 to complete the transfer process. Passengers continuing on VA (Virgin) flights shall claim baggage, clear customs, exit the arrivals hall, and proceed to the VA dedicated transfer counter at T3 to complete the transfer process. Passengers continuing with other airlines, such as Jetstar or Rex, shall claim baggage, clear customs, and proceed to the corresponding check-in counter at T4 to complete the transfer process.
B.Passengers with confirmed connecting tickets and up to the entry requirements of their final destinations will be facilitated with check-in and baggage check-in procedures. Airlines with interline agreements with HNA in Melbourne include VA (Virgin Australia), QF (Qantas Airways), FJ (Fiji Airways), SQ (Singapore Airlines), and TG (Thai Airways International). Presently, there are no carriers offering ITCI services with HNA in Melbourne.
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Melbourne |
International Terminal T2 |
120minutes |
150minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.
A Other Cities of New Zealand-Auckland-Shenzhen
1. Check in baggage directly to Auckland: Passengers without boarding passes for the Auckland-Shenzhen section arrive in Auckland by domestic flight → arrive at the domestic flight terminal and pick up baggage → proceed to Auckland International Departure Hall → check-in at HNA check-in counter and check-in baggage → go through the airport security check → proceed to boarding gate → board the plane
Tips: Hainan Airlines check-in counter opens 3.5 hours before take-off
2. Check in baggage to Shenzhen: Passengers arrive at the domestic airport in Auckland → proceed directly to Auckland International Departure → check-in at the HNA check-in counter and provide baggage tag receipt → go through the airport security check → proceed to boarding gate → board the plane
Tips: Hainan Airlines check-in counter opens 3.5 hours before take-off
B Shenzhen-Auckland-Other Cities of New Zealand
1. Regardless of whether the baggage is checked in directly to the final destination, passengers arrive in Auckland → complete entry formalities with the Immigration Department → proceed to the baggage hall and pick up the checked baggage → carry the checked baggage and carry-on baggage through customs inspection → proceed to the Auckland Domestic Terminal → find the counter of the carrier airline → check-in/check-in baggage → go through the airport security check → proceed to the boarding gate → board the plane
C Shenzhen-Auckland-Transfer to Other Airlines to a Third Country Outside New Zealand
1. Passengers who check in the baggage directly to the final destination arrive in Auckland → proceed to Auckland International Transit Departure Hall → go through the airport security check → find the counter/boarding gate of the carrier airline → check-in/provide baggage receipt → board the plane
2. Passengers who check in the baggage to Auckland arrive in Auckland → complete entry formalities with the Immigration Department (passengers with a transit visa can not enter the country and need to contact the airport staff to assist with baggage transfer) → proceed to the baggage hall and pick up the checked baggage → check-in baggage and carry-on baggage through the customs inspection → proceed to Auckland International Departure Hall → find the counter of the carrier airline to check-in → go through the airport security check → go to the boarding gate → board the plane
Minimum Connecting Time
Airport |
Hainan Airlines Designated Terminal |
Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights |
Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights |
Auckland |
International Terminal |
120 minutes |
150 minutes |
The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.