Food Allergen Reminder

Peanut Allergys

Hainan Airlines acknowledge that some passengers may have allergic reactions to peanuts or their by-products which can be quite serious. Unfortunately, we cannot guarantee against cross-contamination of peanut products within the network flight kitchens during catering production, as peanut-based ingredients, peanut oil and non-specified peanut containing trace element are widely used.

Passengers who require an allergen-free meal are recommended to bring their own meal. However, because of limited aircraft facilities, we are not able to reheat or chill meals that bring with passengers in case the container should become contaminated with other food in the aircraft refrigerator.

Nuts and Nut Derivatives Allergies

Due to the fact that Hainan Airlines has no prohibited requirements for nut based foods on flights, we cannot guarantee that the meals provided will completely avoid the use of such products during the production process. Therefore, the meal materials or ingredients provided on flights may contain nut ingredients.

Passengers who require an allergen-free meal are recommended to bring their own meal. However, because of limited aircraft facilities, we are not able to reheat or chill meals that bring with passengers in case the container should become contaminated with other food in the aircraft refrigerator.

Tips

If you have clear information about allergen meals, please call Hainan Airlines 24-hour booking service hotline +86-898-95339 (International rates apply) in advance or confirm your non allergen meal when purchasing tickets at the ticket office directly under Hainan Airlines, so as to ensure that we have enough time to prepare for you.

Passengers on the same flight may bring peanuts, nuts or related derivatives to board or enter the VIP lounge, while nuts and nut derivatives may remain in the public environment of the cabin. We can not guarantee that we can provide a cabin free of any allergens, nor can we exclude other allergens in food. Hainan Airlines will not be responsible for any allergic reactions that may occur during your flight with our company. We apologize for any inconvenience caused.

If your allergy symptoms are very serious and will react to trace food in the air, we suggest that you discuss your travel plan with your doctor before you board our flight, and bring your own medicine to treat your allergy.