How to use your points

Fly for free by redeeming Fortune Wings points for award tickets and award upgrades on any of the seven airlines in the Hainan Airlines group!

We have selected a variety of products, including health products, home decoration products, luggage pieces, jewellery, electronics and accessories, cosmetics, and more for you to redeem.

Fortune Classic Award

1. For flights marketed and operated by Hainan Airlines/ Grand China Air/ Tianjin Airlines/Hong Kong Airlines/ Lucy Air/ Capital Airlines/ Fuzhou Airlines/ Suparna Airlines/ Guangxi Beibu Gulf Airlines, click here to get more information of Airlines' available fare classes and points redemption standards. 

2. Fortune Classic Award are not applicable on private flights, codeshare flights, international/ regional charter flights of Hainan Airlines/ Grand China Air/ Tianjin Airlines/ Capital Airlines and charter flights of Hong Kong Airlines/ Lucy Air/ Fuzhou Airlines/ Suparna Airlines.

3. The redemption rate of Fortune Classic Award tickets for infants, children, and disabled military&police personnel is the same as for adults.

4. Unless otherwise stated, Fortune Classic Award tickets are valid for use for one year from the date of travel. If none of the tickets are used, they are deemed as open tickets and are valid for one year from the date of ticketing. Modified award ticket has the same period of validity as the original one. When tickets expire, they are void and the points are not refundable.

5. For special services such as unaccompanied minor (UM) service on domestic Fortune Classic Award flights, which is not applicable to passengers on stretchers or prisoners, members should follow airline policies and pay an additional fee to cover the extra handling. Special services are not applicable on international/ regional Fortune Flex Award flights.

6. When multiple promotions are offered for award ticket redemption, only the most discounted offer will be applied. 

7. Fortune Classic Award ticket is not eligible for cabin upgrades using points or cash.

8. Once your award travel is booked, the passenger’s name and flight segments on your itinerary can not be modified. Passengers must fly the segments listed on the ticket in sequence, or the points or cash fare of unflown segments will not be refunded.

9. Fortune Classic Award tickets cannot be reissued if lost.

10. Passengers should pay for the departure tax, airport construction fee (ACF) or government handling fees, fuel surcharges, security and insurance charges and any other fees charged by any authorized entity. Passengers should also be responsible for all other expenses and any other charges, claims or liabilities that come from using Fortune Classic Award tickets.

11. When any member applies for an Fortune Classic Award ticket, point deduction will occur when the seat of this award ticket has been properly settled. After that, the ticket will be printed according to the designated method.

12. Fortune Classic Award seats are limited on each flight, and award travel may require advanced reservation. To ensure your trip, we suggest that you redeem Fortune Flex Award or prepare a couple of alternative travel plans. 

13. Other redemption rules are subject to actual consultation.

Fortune Flex Award

  1. 1. For flights marketed and operated by Hainan Airlines/ Grand China Air/ Tianjin Airlines/ Lucy Air/ Capital Airlines/ Fuzhou Airlines/ Suparna Airlines/ Guangxi Beibu Gulf Airlines,multiple classes are opened for redemption and the available is subject to actual redemption.
  1. 2. Fortune Flex Award are not applicable on private flights, codeshare flights, international/ regional charter flights of Hainan Airlines/ Grand China Air/ Tianjin Airlines/ Capital Airlines and charter flights of Hong Kong Airlines/ Lucy Air/ Fuzhou Airlines/ Suparna Airlines.

3. Unless otherwise stated, Fortune Flex Award tickets are valid for use for one year from the date of travel. If none of the tickets are used, they are deemed as open tickets and are valid for one year from the date of ticketing. Modified award ticket has the same period of validity as the original one. When tickets expire, they are void and the points are not refundable.

4. Infants, children, and disabled military&police personnel are not eligible for Fortune Flex Award and can only redeem Fortune Classic Award.

5. When multiple promotions are offered for award ticket redemption, only the most discounted offer will be applied.  

6. Fortune Flex Award is eligible for cabin upgrades with cash or points.

7. Once your award travel is booked, the passenger’s name and flight segments on your itinerary can not be modified (Change of flight segments is allowed for certain international/regional Fortune Flex Award tickets). Passengers must fly the segments listed on the ticket in sequence, or the points of unflown segments will not be refunded.

8. Fortune Flex Award tickets cannot be reissued if lost.

9. Passengers should pay for the departure tax, airport construction fee (ACF) or government handling fees, fuel surcharges, security and insurance charges and any other fees charged by any authorized entity. Passengers should also be responsible for all other expenses and any other charges, claims or liabilities that come from using Fortune Flex Award tickets.

10. When any member applies for an Fortune Flex Award ticket, point deduction will occur when the seat of this award ticket has been properly settled. After that, the ticket will be printed according to the designated method.

11. Multiple classes are open for Fortune Flex Award redemption. Effectively, more seats are open for redemption.

12. For special services on domestic Fortune Flex Award flights, which is not applicable to passengers on unaccompanied minors, stretchers or prisoners, members should follow airline policies and pay an additional fee to cover the extra handling. Special services are not applicable on international/ regional Fortune Flex Award flights.

13. Other redemption rules are subject to actual consultation.


Rules for Canceling and Changing

1. Fortune Classic Award Change and Cancellation Policies

(1) For valid Fortune Classic Award tickets, changes to flight date and flight number are permitted prior to departure. Fortune Classic Award tickets will be void after flight departure , and the deducted points or cash fare as part of a Points + Cash transaction will be non-refundable.

 (2) Changes to Fortune Classic Award tickets can only be made within the same cabin class.

——For flights marketed and operated by Hainan Airlines/ Grand China Air/ Tianjin Airlines/ Lucy Air/ Capital Airlines/ Fuzhou Airlines/ Suparna Airlines/ Guangxi Beibu Gulf Airlines, a rebooking fee of 100 RMB(or equivalent foreign currency) per person is required for domestic flights changing, For regional or international flights, 200 RMB(or equivalent foreign currency) per person is required for regional & international flights changing. Passenger who is Platinum Card, Gold Card or Silver Card member can change Fortune Classic Award tickets free of charge with a valid membership.

——For flights marketed and operated by Hong Kong Airlines, members may change the flight date of the award ticket free of charge 2 hours before the scheduled departure time.

(3) For voluntary cancellation of Fortune Classic Award tickets, the points deducted are nonrefundable, but taxes and other surcharges paid on unused segments could be refunded within the ticket's validity period. Other travel conditions are the same as non-award tickets.

2. For voluntary changes and refund of Fortune Flex Award tickets, handling fees will be charged based on published ticket price and airline’s cabin class management rules.

(1) Applies to domestic Fortune Flex Award tickets, requests for changes or refunds will be charged handing fee in cash and credited back in the original form of payment(Free ticket refund and changes for elite members are not applicable to Fortune Flex Award)

(2) Applies to international/ regional Fortune Flex Award tickets, requests for changes or refunds will be charged tax fee or/and FWC points and credited back in the original form of payment or/and your Fortune Wings Club account.

3. In the event of involuntary changes caused by irregular operations, passengers can contact FWC customer service or the original ticketing offices for free change or cancellation of a valid award ticket. All refunds will be issued in the original form of payment including points and cash paid for taxes and points+cash transaction. Expired tickets are invalid, and the deducted points are not refundable.

4. For award ticket cancellation, please contact the original ticket issuer. For award ticket changes, please call Fortune Wings Club service hotline at (86-898) 950717.

5. Both Fortune Classic Award and Fortune Flex Award tickets cannot be transferred to other airlines voluntarily.

Redemption Rules for Partners' Awards

1. Please check partners' awards at the time of redemption and remember that redeemed awards are not refundable.

2. Award suppliers will be responsible for all issues related to award quality and after-sale services.

3. Due to factors such as price adjustment or limited stock, Fortune Wings Club has the right to adjust redemption requirements or redemption awards without prior notice.

4. Mailing redemption is limited to Mainland China only. The delivery, whether express or regular, will be determined by actual suppliers and product materials. Please refer to wepoints.com.cn for detailed information. If awards are not delivered within 2 weeks, please contact Fortune Wings Club’s service hotline. According to the rules of national postal services and express companies, inquiries can be made within half a year. Inquiries made after that time will not be considered.