As for general queries, please call +86-898-95339 (International rates apply) or email our team.
In light of health concerns globally, our staff are work from home. We strongly advise our customer to avoid visiting physical offices at the momen



Russia Israel and Central Asia

Office and working hours Contact number E-mail Address

St. Petersburg

Service hotline:

810-800-8768-9999

Time of providing Russian service:

Local time:07:00-19:00

Beijing time:11:00-23:00

PETER@hnair.com
(9:00-18:00)



Moscow

(10:00-18:00)

007-495-660-0555

moscow2@hnair.com


Tel Aviv

Service hotline:
00-800-876-89999
(7*24h)






China Headquarters


Offices and working hours Contact numbers E-mails Address


Hainan (Headquarters)

+86-898-95339 (International rates apply)

Ticketing, enquiries & website issues.



webetservice@hnair.com

Ticketing issues, complaints and feedback for the official website(www.hainanairlines.com).

Haikou City, Hainan Province, P.R. China

HNA PLAZA, No.7 Guoxing Road

Hainan Airlines Co., Ltd.

Postcode: 570206

Fortune Wings Club

08:30-22:00 (GMT+8) 

Member service hotline:

+86-898-950717 (International rates apply)

ffp@hnair.com

2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province


Cargo

Reservation:

+86-10-5617 0030 (International rates apply)

Enquiry Tracking:

+86-10-5617 0030 (International rates apply)

enquiry
https://www.hnacargo.com/Portal2/Index.aspx

No. 3 Huoyun North Road Shunyi District, Beijing

Hainan Airlines Cargo in the Hainan Airlines Base

Hainan Airlines Branch Offices in Chinese Mainland


Feedback and complaints


Scope Contact Number Contact Us Address

For all other services Mon. to Fri.: 08:30 – 11:30 13:30 – 17:30 (CST) Closed on Saturday, Sunday or Public Holidays.


+86-898-95339 (International rates apply)

24-hour hotline
Feedback Email:
customer.care@hnair.com


Complaints/Feedback
Satisfaction Survey

Haikou City, Hainan Province, P.R. China

HNA PLAZA, No.7 Guoxing Road

Hainan Airlines Co., Ltd.

Postcode: 570203