As for general queries, please call +86-898-95339 (International rates apply) or email our team.
In light of health concerns globally, our staff are work from home. We strongly advise our customer to avoid visiting physical offices at the momen

China Headquarters

Bureaux et horaires de travail Numéros de téléphone E-mails adresses
+86-898-95339(International charges apply
Ticketing/Baggage/Airport enquiries & problem dealing, other Hainan Airlines info
Ticketing issues, complaints and feedback for the official website(
Hainan Airlines Holding Co., Ltd. HNA PLAZA, No.7 Guoxing Road , Haikou City, Hainan Province, 570206, P.R. China
Fortune Wings Club
Member service hotline
+86-898-950717(International charges apply 2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province
Cargo Reservation:
+86-10-5617 0030(International charges apply
Enquiry Tracking:
+86-10-5617 0030(International charges apply

Enquiry Tracking:
3 Huoyunbei Road Shunyi District,Beijing.
Hainan Airlines succursales en Chine continentale

Commentaires et plaintes pour les services Hainan Airlines autres que le service de site Web

Scope Numéros de téléphone/Email Contact Us Adresses
About Hainan Airlines services other than website service
Mon. to Fri.: 08:30 - 11:30, 13:30 - 17:30, Beijing Time. No service on Saturday, Sunday or Public Holidays.
+86-898-95339(International charges apply
24-hour hotline
Feedback Email:
Plainte/félicitations Hainan Airlines Holding Co., Ltd.
No.7 Guoxing Road,
Haikou City, Hainan Province, 570203, P.R. China
Enquête de satisfaction