Dear passenger:
Pets may experience discomfort from environmental factors such as high-altitude pressure and confined space during air transportation, and resulting emotional and physiological changes. Therefore, for the sake of your pet's safety, we kindly request you to choose air transportation prudently.
According to the Domestic Transportation Agreement for Cabin Pets (Cats and Dogs) of Hainan Airlines Holding Co., Ltd., taking care of and managing the pet is an obligation of the passenger. The passenger shall be solely liable for the injury or death of the pet or any third party arising from his/her failure to comply with this Agreement.
If you decide to choose air transportation, please prepare your pet for travel and read the following instructions carefully. Wish you and your pet a pleasant journey.
Currently, this is limited to some domestic flights departing from Chegndu Tianfu, Lanzhou, Haikou, Xi'an, Shanghai, Shenzhen, Xiamen, Zhengzhou, Taiyuan, Hefei, Changsha, Dalian, Qingdao, Haerbin, Urumqi, Guangzhou, Wuhan, Yinchuan, Jinan, Beijing, Chongqing, Zhuhai, Nanchang, Ningbo, Kunming, Shenyang, Wenzhou, Nanning, Quanzhou, Xining, Shijiazhuang, Sanya, Tianjin, Changchun, Nanjing, Hohhot, Hangzhou only.
Note: Only the Hainan Airlines VIP lounges in Haikou and Taiyuan admit cabin pets. We apologize for any inconvenience caused to you.
- Chegndu Tianfu
- Lanzhou
- Ningbo
- Nanchang
- Haikou
- Xi'an
- Shanghai Pudong
- Shanghai Hongqiao
- Shenzhen
- Xiamen
- Zhengzhou
- Taiyuan
- Hefei
- Changsha
- Dalian
- Qingdao
- Haerbin
- Urumqi
- Guangzhou
- Wuhan
- Yinchuan
- Jinan
- Beijing
- Chongqing
- Zhuhai
- Kunming
- Shenyang
- Wenzhou
- Nanning
- Quanzhou
- xining
- Shijiazhuang
- Sanya
- Tianjin
- Changchun
- Nanjing
- Hohhot
- Hangzhou
Points for tickets purchased for pets occupying a seat shall be accrued in accordance with the Fortune Wings Club points accrual rules. The following cases are excluded:
(1) Tickets voluntarily or involuntarily endorsed/transferred to another airline;
(2) Flight records for flights taken prior to membership enrollment. Passengers who are not yet members must successfully enroll before travel.
2. For narrow body aircraft, up to four pets can be carried per flight; for wide body aircraft, up to six pets can be carried per flight.
3. Due to limited spaces under seats in business class and super economy class, cabin pet service is available to economy class (Y/Q/E/H/K/L/M/X/V/N/A/U/T/S/F/P/G/B/O) only.
(1) If a passenger has purchased a Business Class or Premium Economy Class ticket before purchasing the in-cabin pet service, the original Business Class or Premium Economy Class ticket may be fully refunded after the passenger purchases a new Economy Class ticket together with the in-cabin pet service. The passenger must cancel the seat reservation under the original ticket at least 24 hours before the scheduled departure time of the flight.
(2)If a passenger, due to unsuccessful verification of the pet’s supporting documents or for personal reasons, does not take the original flight and does not use the original ticket or pet service order, the passenger must purchase a new Economy Class ticket and a new in-cabin pet service product and complete the new journey before applying for a full refund of the original Economy Class ticket.In principle, cancellations must be completed at least 24 hours prior to the scheduled departure time of the original flight. Refund requests may be processed through the original ticketing channel or by calling the Hainan Airlines hotline at 95339.
4.Cabin pet service is not available to passengers who need a transfer.
（2） The live animal shows a symptom of infectious diseases or is suspected of being a carrier of infectious diseases.(For example: poultry in areas where there is an outbreak of avian influenza).
（3）The pet is less than eight weeks from birth.
（4）The pet is pregnant or underwent parturition within 48 hours before the departure time of the flight.
（5）The pet is restless, delicate or weak in character, sensitive to high-temperature and high-altitude environments, or unable to stay in the pet carrier for a long time.
（6）The pet is taking any sedative or hypnotic.
（7）The pet emits a foul odor or an unbearable pungent smell all over its body.
（8）The pet suffers from any otolaryngological, cardiovascular, cerebrovascular, respiratory, or digestive system disease, or underwent surgery in the past 48 hours.
（9） The preparation for pet transportation by air to be completed by the passenger has not been completed.
Note: Only large, medium-sized, small and toy terriers can be transported normally, where small and toy terriers include west highland white terriers, miniature schnauzers, etc.
(2)Dog breeds that feel unwell in high-temperature and high-altitude environments: Samoyed dogs.
1.The pet carrier shall be placed under the seat in front of the passenger, and its length, width and height shall not exceed 40×38×25cm. A soft-edge pet carrier can exceed the above dimensional limit slightly when unfolded, but its volume when it is pressed down shall not exceed 40×38×25cm to ensure that it can be placed under a seat in the cabin.
Risk alert: Due to the limited space under a cabin seat, it is advised to bring a pet that can stand and turn around freely in the pet carrier. If the pet is oversized and its motion is restricted throughout the flight, the comfort of the pet on board may be affected.
2.A seat-occupying pet carrier carrier dimensions: 60cm (L) × 40cm (W) × 35cm (H).
3.A soft pet carrier with a zipper must be selected, and a disposable buckle shall pass through the hollow part of the zipper to lock the box so that the zipper cannot be pulled open after locking. All zippers of the soft pet carrier shall be attached with a disposable buckle to ensure that the zipper heads cannot be opened and prevent the passenger from opening them without authorization. If any zipper cannot pass through the disposable buckle effectively for locking and fixation, it shall be rejected for transportation. On this basis, a protective pet net bag shall be added to the exterior of the pet carrier, and another disposable buckle shall be attached to the knot of the net bag. From the time when the check-in procedure is completed to the time when the passenger leaves the terminal of the destination airport, the disposable buckle and the net bag shall not be opened.
The pet in the cabin shall be subject to body cleaning before transportation and wear pet clothing throughout the flight to prevent hair and dander from posing health risks to other passengers.
It shall wear a muzzle (only required for dogs) throughout the flight to prevent its barks from disturbing other passengers.
The pet shall be kept in the pet carrier, and the disposable buckle and the net bag shall not be opened throughout the flight. The passenger shall not give food or water to the pet in the cabin throughout the flight.
It shall also wear a pet diaper throughout the flight to prevent feces from contaminating the aircraft.
Passengers are advised to bring a leash or safety harness no longer than 1.5 meters. Passengers are also encouraged to prepare clothing, blankets, or similar items to appropriately cover the pet carrier in order to minimize interaction between the pet and its surrounding environment.
During the security check, the pet shall be placed in the pet carrier and undergo a live animal security check according to the requirements of the security check unit of the airport.
Note: Except for the disposable buckle and the special protective net bag, the other materials mentioned above shall be provided by the passenger himself/herself.
1.An animal quarantine conformity certificate issued by an animal health supervision office, which shall be affixed with the special quarantine seal of the animal health supervision office.
If the name of the owner is inconsistent with the name of the passenger, the passenger's name and identity card number shall be indicated in the remarks field of the animal quarantine conformity certificate. If they are not indicated, the names and copies of the identity cards of the owner and the passenger, as well as the letter of authorization shall be provided.
Example: If the certificate is issued on November 25, 2026 and is effective for five days, the effective period of the certificate is from November 25, 2026 (inclusive) to November 29, 2026 (inclusive), and the flight date for pet transportation shall be within the effective period of the animal quarantine conformity certificate. The effective period of the conformity certificate approved by the competent quarantine authority shall apply.
2.A certificate of vaccination for small animals for dogs. (Certificates issued by either domestic or overseas institutions are accepted)
Example: If the vaccination date is August 22, 2026, the effective period of the pet's certificate of vaccination for small animals is from August 22, 2026 (inclusive) to August 22, 2026 (inclusive), and the flight date for pet transportation shall be within the effective period of the vaccine.
3.Transportation agreement
The passenger shall read and sign Domestic Transportation Agreement for Cabin Pets (Cats and Dogs) on site, and sign all fields for confirmation one by one (all pet information fields are compulsory).
1. From seven days to 48 hours before the departure time of the flight, the passenger can make an appointment on the Hainan Airlines app / Hainan Airlines mobile website / Hainan Airlines applet;
2. From the time of ticket purchase until 24 hours before the flight departure, the passenger can make an appointment through the 24-hour ticketing service hotline of Hainan Airlines 95339 and a ticketing office directly affiliated to Hainan Airlines;
3. 2-24 hours before the departure time of the flight, the passenger can make an appointment on the ground on site. (There may be a risk of rejection. Please choose this channel prudently.)
2. The appointment channels for flights departing from Zhengzhou are limited to ticketing offices directly affiliated to Hainan Airlines and the 24-hour ticketing service hotline of Hainan Airlines 95339 only, and appointments can be made through agency ordering or onsite ground insurance. Making an appointment through the Hainan Airlines app/ Hainan Airlines mobile website/ Hainan Airlines applet is not accepted.
2. Passengers carrying pets shall be assigned to the window seats in the last row of economy class with priority, and shall place their pets under the seats in front of them throughout the flight.
3. Do not feed the pet with too much food and water before the flight takes off; to prevent pets from escaping at the airport and in the cabin, and posing risks to the carrier's flight operation, from the time when the passenger enters the terminal of the departure airport to the time when the passenger leaves the terminal of the destination airport, the disposable buckle, the net bag and the pet carrier shall not be opened.
4. Please read all contents carefully when signing the Domestic Transportation Agreement for Cabin Pets (Cats and Dogs) .
5. After submitting and paying for your order, please pay attention to the review result. Manual review is expected to take 1–2 business days. The review result will be sent via SMS or email to the contact information provided in your order. Please check your messages carefully. If you do not receive an SMS notification, please contact the hotline at 95339. Only orders that have passed the review and meet all transport requirements will be approved for in-cabin pet travel. If the review is unsuccessful, a refund will be processed accordingly.
6. To ensure the accuracy and effective transmission of information, please be sure to provide information accurately. If the provided information is inconsistent with the actual situation, there may be a risk of rejection on site.
7. Cabin pets booked on-site via the offline "Excess Baggage Ticket" method are not eligible for the complimentary pet insurance benefit on that trip.
8. For pets booked to travel in the cabin via the Hainan Airlines app/mini-program, the 95339 customer service hotline, direct ticketing offices, or other online or agent-assisted channels, if insurance cannot be issued due to reasons attributable to passengers, the Insurer's policy restrictions, or for last-minute on-site bookings due to system limitations, the passengers may still travel with their pets but will not be eligible for the pet insurance benefits on that trip.
9. After using the service, electronic invoices may be issued through the Hainan Airlines app or mini program via: Service Center → Reimbursement Documents → Electronic Invoices → Ancillary Services → Online Prepaid Services.
2. Price for an in-cabin pet occupying an additional seat: in-cabin sales price of economy class ticket + 1,430 yuan per segment per pet. (To be purchased through the Hainan Airlines 24-hour ticketing service hotline 95339 or ticketing offices directly affiliated to Hainan Airlines; online and onsite channels are not supported for the time being).
Description of the Benefits of the Gratuitous Flying with Pets Insurance Product
| Security Check Modes | Supported airports |
|---|---|
| The pet shall be placed in the pet carrier and checked by the X-ray machine for carry-on baggage. | Guangzhou, Beijing, Shanghai, Ningbo, Lanzhou, Haerbin, Chongqing, Taiyuan, Wuhan, Dalian, Jinan, Nanchang, Shenyang, Wenzhou, Kunming, Chengdu Tianfu, Quanzhou, Xi'ning, Shijiazhuang, Sanya，Changsha, Tianjin, Changchun, Nanning, Nanjing, Shenzhen, Hangzhou, Xi'an, Zhengzhou, Urumqi, Zhuhai, Qingdao. |
| The pet shall be taken out of the pet carrier and inspected manually by the airport security check personnel. | Hohhot |
| In the above two security check modes, you shall follow the security check personnel's instructions. | Haikou, Xiamen, Yinchuan, Hefei. |
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Reservation process1. Access the In-Cabin Pet Service:
After successfully purchasing your ticket, you may access the service through the Hainan Airlines app or mini program homepage by navigating to: Service Center → Special Passenger Services → In-Cabin Pets.
2.Read the Travel Guide and Start Your Application:
After entering the page, please carefully read the Travel Guide and Important Notes. Once you have confirmed the information, tap “Apply Now” to begin your booking.
3.Complete the Information and Upload Supporting Documents:
According to the instructions on the page, you need to provide the pet owner's information and pet information (type, weight, pet carrier regulations, etc.), and upload the required files. The specific requirements are as follows:
If the flight departs within 7 days:
Cat: Upload the Animal Quarantine Certificate
Dog: Upload the Animal Quarantine Certificate + Small Animal Vaccination Certificate
If the flight departs beyond 7 days:
Cat: No certificate required
Dog: Upload only the Small Animal Vaccination Certificate
Prepare and upload the corresponding documents based on your pet type and flight date.
4. Read and Accept the Agreement, Then Complete Payment:
Before payment, the system will automatically display the Domestic In-Cabin Pet Transport Agreement (Cats and Dogs) and Important Notes. Please read the documents carefully and confirm your acceptance before proceeding with payment.
5. View Order Details After the Payment Is Successful:
After successful payment, you may access the order details page to view the pet information, flight information, and order status. Your in-cabin pet service booking will then be completed. -
Refund process1. Submit a Cancellation Request. If you wish to cancel the in-cabin pet service, please follow the steps below: App or Mini Program Homepage → Service Center → Special Passenger Services → In-Cabin Pets → My Pet Orders → Select the Relevant Order → Tap “Request Refund” → Submit Cancellation Request.
2. Confirm the Cancellation and Check the Refund Progress: After the request is submitted, the system will display a pop-up message stating that “This action cannot be undone.” Please confirm the cancellation request carefully. The refund will be returned to the original payment method within 7 business days. You may check the refund progress in real time on the order page.