Viaggiatori bambini

  1. 1. An unaccompanied child refers to a child who is at least 5 years old (inclusive) but less than 12 years old (exclusive), and is not accompanied by an adult who is at least 18 years old and capable of civil conduct.

  2. 2. Scope of air transportation not applicable to unaccompanied child service:

  3. a. Sick and disabled children under the age of 12 (excluding the 12-year-old birthday on the Gregorian calendar) travel alone;

    　　

    b. Passengers who are at least 5 years old (including the day of the 5th birthday on the Gregorian calendar) but under the age of 12 (excluding the day of the 12th birthday on the Gregorian calendar) on domestic and international cross-flight flights fly alone;

    　　

    c. Passengers who issue tickets at non-Hainan Airlines Holding Co., Ltd. or ticket offices not authorized by Hainan Airlines Holding Co., Ltd.;

    　　

    d. For Hainan Airlines connecting flights (except for connecting flights on the same plane) or connecting flights between Hainan Airlines and other airlines;

    　　

    e. Hainan Airlines is a code-share flight operated by the market.

  4. 3. As our Unaccompanied child Service is limited, please make sure you purchase your ticket and reserve your seat at ticket offices operated or authorized by Hainan Airlines, and apply for this service upon booking by filling in the Service Application Form for Unaccompanied child. (Note: Tickets for unaccompanied minors are currently not available for booking or purchase at Hainan Airlines website. We apologize for any inconvenience it may cause).

  5. 4. On regional and international routes, there are no child discounts for unaccompanied children. Unaccompanied children ticket reservations are charged at the adult sales price.

  6. 5. Your child needs to hold a valid ID, travel document, etc., including passport (or ID card, household registration book), air ticket, unaccompanied children service ticket and other document.

  7. 6.For international and China Hong Kong, China Macao and China Taiwan routes departing from Beijing, please take your child to the ticket counter 58-59 on the 2nd floor of Beijing T2 Terminal for unaccompanied service handover with the staff; if you need to accompany your child to check in together For the procedure, please bring your passport with you.

  8. 7.Due to special needs, we can also provide unaccompanied services for children 12 years old (including the 12th birthday on the Gregorian calendar) to 15 years old (including the 15th birthday on the Gregorian calendar). This service for children 12 years old (including the 12th birthday on the Gregorian calendar) to 15 years old (including the 15th birthday on the Gregorian calendar) is only available on international and regional flights and requires a certain fee, which is charged at 50 Euro/500 RMB/75 CAD/70 USD or other equivalent currencies per person per segment.

  9. Tips: In view of the current international and domestic COVID-19 situation, Hainan Airlines has suspended Unaccompanied Children Services on international inbound and outbound flights, domestic Urumqi inbound and Kashgar inbound flights. Hainan Airlines will also suspend the acceptance of applications for Unaccompanied Children Services for domestic flights in areas with medium to high risks in any city of origin, stopover, and destination from 0:00 on August 8 GMT+8. For passengers who have issued tickets and successfully applied for it, We will continue to serve you. Sorry for the inconvenience brought to you.

  1. Ogni bambino in viaggio avrà una cartellina "Piccolo Viaggiatore", in modo che tutti i suoi documenti di viaggio e le carte di imbarco siano raccolti in ordine.

  2. Hainan Airlines incaricherà un rappresentante appositamente qualificato di assistere il bambino non accompagnato attraverso tutte le procedure richieste per la partenza, come check-in, sdoganamento e controlli di sicurezza. In attesa dell'imbarco, questa persona si prenderà cura della documentazione di viaggio del bambino non accompagnato.

  3. Dopo l'imbarco, il personale di terra consegnerà tutta la documentazione di viaggio a un membro scelto dell'equipaggio, il quale sarà responsabile del bambino non accompagnato durante tutto il volo, assicurando così al tuo bambino un piacevole viaggio in aereo.

  4. Se il volo è in ritardo, Hainan Airlines incaricherà un membro di fiducia dell'equipaggio di accudire e assistere il tuo bambino e, se necessario, di provvedere alla sua sistemazione, al trasporto e al vitto. Nel frattempo, ci metteremo in contatto con te per informarti sullo stato del ritardo. Se il volo è stato cancellato, ci metteremo in contatto con te e porteremo il tuo bambino all'aeroporto di partenza in modo sicuro.

  5. Ti garantiamo che il tuo bambino sarà assistito fino a destinazione e fino al momento del suo affidamento al parente/tutore incaricato dell'accoglienza in aeroporto.

Al momento, sul sito web internazionale di Hainan Airlines non è possibile acquistare biglietti per bambini non accompagnati. Se necessiti di questo servizio, sei pregato di contattare la più vicina biglietteria di Hainan Airlines oppure il call center dell'assistenza clienti. Ci scusiamo per gli eventuali disagi causati.