Altri passeggeri con esigenze particolari

We welcome passengers with special meal requirements to fly with us. If your meal requirements fit into the scope of those listed below, we will provide you with special meals.We offer the following special meals for you:


Reservations for special meals on domestic flights and domestic outbound international long-distance flights have been resumed one after another (kosher meal reservations do not support reservations for the time being), you can make reservations 24 hours in advance according to your needs. Due to the impact of the epidemic on international long-distance flights departing from outside China, special meal reservations and services are not supported on the flight. The resumption time will be notified separately. We apologize for any inconvenience caused.

Due to the limitation of the production capacity of catering companies in various places, please call Hainan Airlines' 24-hour ticket service hotline (+86 898) 95339 in advance to confirm whether the types of meals you need can be provided. If we can't provide you with the food you need, please understand.

Name Code Description
Religious Meals Hindu Meal HNML Out of respect for India's culinary customs and religious beliefs, these meals are prepared using lamb, poultry, fish, dairy products, spices including curry. They do not contain beef, veal, pork, raw fish, or smoked fish. 
Kosher Meal KSML These meals are sourced, cooked, and served according to Jewish religious laws; ingredients on the flight have been professionally certified.
Muslim Meal MOML Muslim meal (MOML): food with Muslim food production qualification certification and made according to Muslim religious law and eating habits.
Jain Vegetarian Meal VJML A meal for Jain tourists. In addition to not using meat, fish, eggs, dairy products and other animal derived food, also do not use root vegetables.
Vegetarian Meals Vegetarian Hindu Meal AVML A non-strict vegetarian meal is prepared in an Indian style and is usually very spicy. This meal may include dairy products, but no meat, seafood, or egg.
Raw Vegetarian Meal RVML This meal is comprised of raw fruits and vegetables along with puréed fresh fruits and/or vegetables.
Vegetarian Meal VGML This is a strict vegetarian meal cooked western style, and does not contain meat, seafood, eggs, or dairy products,including ginger, garlic, onion and spring onions.
Vegetarian Lacto-Ovo Meal VLML This is a vegetarian meal, but may contain dairy products and eggs.
Vegetarian Oriental Meal VOML This is a vegetarian meal prepared in the Chinese style, It contains no meat, poultry, fish, seafood, eggs, or dairy products, ginger, garlic, onion, spring onions, etc.
Dietary Meals Bland Meal BLML This is a meal designed for passengers who have digestive issues and require less spices and no foods and beverages that might cause digestive upset.
Diabetic Meal DBML This meal is high in complex carbohydrates and fiber, but with low salt and fat and no sugar.
Gluten Free Meal GFML This meal contains no wheat, rye, barley, oats or any flour-based products derived from these grains.Tips: We try our best to avoid mixing gluten in meals, but we can't be sure that it is not mixed on food production line.
Low Calorie Meal LCML This meal contains no fat, sauces, gravies or fried foods.The use of sugar-rich items is also restricted.
Low Salt Meal LSML Meals contain no natural salt or processed foods (i.e. baking powder or soda, monosodium glutamate); no salt added in process of making.
Low Fat Meal LFML This meal contains no animal fats, but allows multiple unsaturated fatty acids. It does not contain high-fat sauces, egg yolks, organ meats, poultry skin, seafood, fish roe, caviar or fried food.It contains no butter, cream or .full fat cheese, but may contain lean meat, vegetable oil or olive oil.
NLML Non Lactose Meal NLML Meals contain no lactose or, dairy products. For example: milk, milk solids, dry cheese, margarine, cheese, cream, butter and man-made cream.
Special Meal SPML Special meals to accommodate specific medical needs. Medical meals are provided without specific components of the meal to avoid.
Means for Infants and Children Baby Meal BBML For children under two years of age, with puréed fruits, vegetables, and meats, as well as desserts, etc.
Child Meal CHML For children between 2-5 years old, prepared with healthy ingredients that are soft and easy to chew or identify.
Other Meals Fruits Meal FPML Meals with fresh fruits, depending on supply and season.
Seafood Meal SFML Seafood meal only adopts fish and seafood as the raw ingredient.

Con passeggeri che necessitano di posti a sedere extra (noti anche come passeggeri con sedile extra per il bagaglio) si fa riferimento ai passeggeri che richiedono due o più sedili, per comfort personale o per collocarvi il proprio bagaglio a mano.

I passeggeri che richiedono posti a sedere extra non sono soggetti ad alcun tipo di restrizione riguardo a tempistiche e canali di vendita. I biglietti possono essere acquistati presso le biglietterie nazionali ed estere Hainan Airlines, presso gli Agenti di Vendita Autorizzati, telefonando al call center dell'assistenza clienti 95339 e presso tutte le agenzie di vendita. I passeggeri che necessitano di posti a sedere extra devono fare richiesta al momento della prenotazione. È necessario ottenere il consenso di Hainan Airlines e compilare il Modulo per Passeggeri Speciali di Classe A

Ai corrieri diplomatici e ai corrieri privati è richiesto l'acquisto dei biglietti con anticipo.

I posti per corrieri privati o corrieri diplomatici possono essere riservati su richiesta. Se in viaggio con una grande quantità di documenti riservati o di valigie diplomatiche, occorre che i corrieri facciano la richiesta di prenotazione di stiva in anticipo.

Se i documenti riservati o le valigie diplomatiche occupano posti extra, devono essere gestiti secondo le normative riguardanti i passeggeri che necessitano posti extra.

I documenti confidenziali o le valigie diplomatiche trasportati dai corrieri diplomatici o privati possono essere collocati sotto i sedili di cabina degli stessi, con un limite di peso di 10 kg. Nel caso di un volo poco affollato, ai corrieri diplomatici/privati potrebbe essere consentito di non pagare i posti a sedere extra occupati da documenti o valigie che superano i limiti. Tuttavia, questo dovrebbe essere gestito in base alle seguenti circostanze.