Passengers Requiring Oxygen Assistance

Dear Passengers:

As the quickest and most convenient method of travelling, air transport has considerable advantages in providing a comfortable, safe, and smooth journey. However on long flights, high altitude cabin pressure and the cabin environment may have an adverse effect on your well-being, particularly those with an existing health condition. Therefore, we suggest that you consult your doctor before choosing to travel by air.

If you are flying with us and will bring a Portable Oxygen Concentrator ("POC"), please read the following guidelines carefully and prepare your journey accordingly. We wish you a pleasant journey!

  1. 1. Definition

    1. A. Passengers Traveling with POCs refers to those who need to bring POCs for use during their flights.

    2. B. Respiratory assistance devices: Portable oxygen concentrator (POC), continuous positive airway pressure equipment (CPAP), ventilator, respirator. The portable Oxygen concentrator (POC) allowed in the cabin of Hainan Airlines is a portable device that separates oxygen from normal air to increase the amount of oxygen breathed in by the user. The device does not have a pressure storage component, the distribution mechanism does not have pressure, and does not produce oxygen independently.

  2. 2. Scope

    A.The devices may be used on domestic (China) and international flights operated by Hainan Airlines (including Hainan Airlines code-shared flights and charter flights).

    B. Hainan Airlines does not handle transfer service for passengers traveling with portable oxygen.If you need to take a connecting flight with a different airline , please obtain the permission of that airline before purchasing the ticket.

  3. 3. Instruction

    1. A. Health Requirement

      Hainan Airlines does not provide services for passengers in a coma or those who need oxygen assistance while waiting for a flight.

    2. B. Equipment Models

      Passengers can carry and use on board portable airworthiness certified oxygen generators (POC) approved by the Civil Aviation Administration of China (CAAC), the US Federal Aviation Administration (FAA) or the European Aviation Safety Agency (EASA).

    3. C. Battery Requirement

      According to the lithium battery limitations of International Civil Aviation Organization’s (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, Hainan Airlines shall not provide the service in event a passenger’s lithium battery does not satisfy the flight requirement.

  4. 4. Application

    1. A. Where to apply:

      1. a. Passengers departing from Chinese domestic locations may apply at :

        • • Hainan Airlines direct ticketing office

        • • Customer service hotline 95339

      2. b. Passengers departing from international locations may apply: Hainan Airlines international offices.

      3. c. note:Direct ticketing offices , authorized ticketing agents and overseas office may only accept applications for flights departing from their own localities (If transit flights are operated by Hainan Airlines, the ticketing agencies may apply for multiple flights).

    2. B. Time

      Passengers must apply at least 48 hours prior to departure time.

  5. 5. Application Materials:

    Please prepare the following documents accordingly.

    1. A. Medical diagnosis certificate (must provide the original and copy)

        • • Medical diagnosis certificate need to be valid within 10 days before the departure time.Chinese Medical diagnosis certificates provided by county, city, or equivalent (e.g. national AA class) medical facilities, or facilities above this grade need physicians’ signatures and the facilities’ official seals.

        • • Outside Chinese territory, the certificate needs to be filled in by a doctor that has certification in medicine that is recognized by a government department. If leaving from Africa, medical certificates can also be obtained from Chinese-funded medical institutions.

        • • Passengers taking flights departing from China must provide certificates in Chinese. Overseas locations may use certificates in other languages, but must provide an English or Chinese translation version.

      1. b. Diagnosis certificate shall include the following information:

        Diagnosis certificate shall include the following information:

        • • The date (YYYY/MM/DD) before which the passenger is safe to take flights;

        • • The issue date of the diagnosis;

        • • A statement to indicate that the passenger has cognitive ability on the visual and audible alarm of the breathing assistance equipment and he/she may independently take appropriate action(s) in case the alarm activates;

        • • Whether the passenger requires a breathing assistance device during the entire time of the flight or only part of the flight time;

        • • The oxygen concentration necessary for the passenger;

        • • The battery lives of both built-in and backup batteries of the breathing device.

      2. c. On the hard copy of the diagnosis certificate, passengers (or their guardians) shall also provide a written statement "This copy is in line with the original" and have it signed by the passenger (or guardian) or the accompanying personnel.

    2. B. Special Passenger Service Request Form (Type C)

      Passenger must fill out the “Special Passenger Service Request Form (Type C)” to ensure accurate and true information.

  6. 6. Breathing Assistance Equipment and Battery Requirement

    1. A. Basic Requirements:

      1. a. The device must have the manufacturer's label, and indicate that the device has been approved by the Civil Aviation Administration of China (CAAC), the US Federal Aviation Administration (FAA) or the European Aviation Safety Agency (EASA)(Note: If routes are covered by other provisions from relevant national governments, the device is also subject to the relevant national government regulations).

      2. b.The device shall comply with the Hainan Airlines baggage weight and size regulations.

    2. B. Equipment Brands and Models:

      According to FAA approved POC list, Please check the following website for FAA’s most recent update on POC models

    3. C. Battery Requirements

      1. a. Passengers should bring enough back-up batteries to support their needs. The batteries’ run time should be at least 150% of their actual flight times. (Note: Passengers’ respiratory assistance equipment specifications shall state the batteries and their backup batteries’ run times. Passengers must fully charge these batteries in advance and bring all necessary batteries on board.)

      2. b. Maintain the batteries (including lithium batteries and other batteries) according to ICAO regulation:

        • • Lithium battery: Each passenger can carry up to 20 lithium-ion batteries with a rated energy value of no more than 100wh or lithium metal batteries with lithium content less than 2G. With the approval of airlines, each passenger is allowed to carry two lithium-ion batteries with a rated energy value of more than 100wh but not more than 160wh or lithium metal batteries with lithium content of more than 2G but not more than 8g. Lithium ion batteries with a rated energy value of more than 160wh or lithium metal batteries with a lithium content of more than 8g are strictly prohibited. At the same time, the backup battery must be individually protected against short circuit.

        • • Rechargeable dry batteries: Passengers with rechargeable batteries and backups need to separate the battery with non-conductive material to prevent the batteries from getting wet.

  7. 7. Boarding Process

    On the day of travel, passengers must provide all necessary documents including the diagnosis certificates, three copies of “Special Passenger Service Request Form(Type C)” and arrive at the airport two hours prior to handle the check in procedures