Guidelines for International Transit

  1. A. Scope of application for transit


    1. Applicable to domestic flights of Hainan Airlines, Grand China Airlines, Tianjin Airlines, Lucky Air, Capital Airlines, West Air, Urumqi Airlines, Fuzhou Airlines, Beibu Gulf Airlines, Changan Airlines, Guilin Airlines or Suparna Airlines Airlines and Hainan Airlines' international flights Transit passengers.


    2. Applicable to passengers who take Hainan Airlines international flights and Hainan Airlines/Hong Kong Airlines international flights transit (passengers who transit between Hainan Airlines and Hong Kong Airlines must hold a ticket with a ticket number starting with 880) and purchase a connecting ticket.


    3. Applicable to tickets whose first three digits start with 826/880/895/859/847/898/886/666/872/856/730/871.


    4. Passengers on code-sharing flights and foreign airline ticket numbers do not enjoy transit accommodation services.


  • B. Process for Transferring


    Process for Transferring from Domestic to International Flights(at T2 Terminal)

    Arrive at the transit airport →Pick up the checked baggage→Proceed to the Hainan Airlines International Check-in Counter on the second floor of Terminal T2 →Go through the Quarantine Inspection, Border Inspection and Security Check→Proceed to the boarding gate and wait for boarding


    Hainan Airlines international flight connecting to Hainan Airlines domestic flight (at T2 Terminal)

    Arrive at the transit airport → Enter the border after passing inspection and quarantine →Pick up the checked baggage→Customs inspection → Go to the Hainan Airlines check-in counter E/F Island in the Domestic Departure Hall on the second floor to complete the check-in procedures → Go through security check → Proceed to the boarding gate and wait for boarding


    Hainan Airlines domestic flights connecting to Hainan Airlines domestic flights(at T2 Terminal)the remote berths

    Arrive at the transit airport →Pick up the checked baggage→Go to the Hainan Airlines domestic check-in counter on the E/F island on the second floor of the T2 terminal to complete the check-in procedures →Proceed to the boarding gate and wait for boarding


    Hainan Airlines domestic flights connecting to Hainan Airlines domestic flights (at T2 Terminal)Boarding bridge

    Arrive at the transit airport → Go to the transfer counter on the third floor to complete the next check-in procedure → Proceed to the boarding gate and wait for boarding


  • C. Transit service


    Guide service:

      

    We provide pick-up and transfer guidance services for passengers who take Hainan Airlines international flights to transit domestic flights or take Hainan Airlines domestic flights to transit Hainan Airlines international flights (transit time is within 3 hours). The transfer attendant will guide you to the check-in counter for subsequent flight check-in.

      


      

    Reminder: In order to fully support the prevention and control of the COVID-19 coronavirus epidemic, Hainan Airlines has suspended the transfer guidance service for international to domestic flights. The resumption time of this service will be notified separately. This gives you the inconvenience, please understand.

      


         

    Through check-in:

      

    We provide "through check-in" services on some routes. You can apply for multi-segment boarding passes for connecting flights at the departure airport, and your checked baggage can be directly consigned to the destination. You no longer need to pick up your checked baggage at the transit airport. You only need to go through the transit confirmation and customs declaration procedures under the guidance of the transit airport service staff to enter the international quarantine area. Please click here for details

      


           

    Reminder: In order to fully support the prevention and control of the COVID-19 coronavirus epidemic, Hainan Airlines has suspended Through check-in sevice. The resumption time of this service will be notified separately. This gives you the inconvenience, please understand.

      


      

    Transfer counter:

    T-junction in the domestic passenger arrival area on the third floor of Terminal 2

    Transit counter at the customs exit on the first floor of Terminal 2



Airport


Terminal


Transfers between Domestic Flights


Transfer between domestic flights and international flights


Transfer between International Flights (Including Hainan Airlines transfer to HongKong Airlines Flight)


Bejing

Termanal T2

T2 to T2 :
90 minutes

Hainan Airlines domestic flights (T2 Terminal) transfer to Hainan Airlines international flights (T2 Terminal): 150 minutes

Hainan Airlines International flights (T2 Terminal) to T2 Hainan Airlines International flights (T2 Terminal) : 420 minutes

T2 to T3:
120 minutes

Foreign airline domestic flights  (T2 Terminal) transfer to Hainan Airlines international flights (T2 Terminal): 150 minutes

Foreign airlines international flights (T2 Terminal) to T2 Hainan Airlines international flights  (T2 Terminal) : 420 minutes


Foreign airline domestic transfer flights  (T3 Terminal)  to Hainan Airlines international (T2 Terminal) : 160 minutes

Foreign airlines international flights  (T3 Terminal)  to Hainan Airlines international flights (T2 Terminal) : 420 minutes


Hainan Airlines International flights (T2 Terminal) to T2 Hainan Airlines Domestic flights (T2 Terminal) : 420 minutes



Foreign airlines international flights (T2 Terminal) to T2 Hainan Airlines domestic flights  (T2 Terminal) : 420 minutes



Foreign airlines international flights  (T3 Terminal)  to Hainan Airlines domestic flights (T2 Terminal) : 420 minutes




Tips:

1. About 300 minutes for transferring between Beijing capital International Airport and Beijing Daxing International Airport.


2. The above minimum connecting time is provided only for reference. Please plan according to the actual announcements of the second carrier.


  1. A. Process for Transferring from Domestic to International Flights:


    1. (1) If you transfer to a Hainan Airlines international flight on the same day: Proceed to Domestic Arrivals according to the guidance signs of the terminal (T2/Floor 2) — Pick up your baggage (T2/Floor 2) — Rest in the public area — Proceed to the International Departure Hall (T2/Floor 3) — Handle check-in procedures — Pass through customs, quarantine inspection, and border inspection — Pass through the security check— Proceed to the boarding gate.


    2. (2) If you transfer to a Hainan Airlines international flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours),you need to arrange for transfer accommodation: Transfer service staff will meet you at the airbridge or at the location where the shuttle bus arrives from remote stand — Domestic Arrivals (T2/Floor 2) — Pick up your luggage (T2/Floor 2) — Proceed to the hotel shuttle bus point — Rest at the hotel — Arrive at International Departure Hall three hours before departure (T2/Floor 3) — Handle check-in — Pass through customs, quarantine inspection and border inspection — Pass through the security check— Proceed to the boarding gate.


    3. Note: Passengers departing from Pudong to Seattle (Flight number: HU7955) or to Boston (Flight number: HU7961), please check in at counters F13–18. Check-in counters are subject to change. Please refer to the Airport Flight Departure Information Display board.


  2. B.Process for Transferring from International to Domestic Flights:


    1. (1) If you transfer to a Hainan Airlines domestic flight on the same day: Proceed to international arrivals according to the guidance signs of the terminal (T2/Mezzanine between Floors 2 & 3) — Pass through quarantine inspection and border inspection— Pick up your baggage and exit customs (T2/Floor 2) — Rest in the public area — Walk to the domestic check-in area (T2/Floor 3) — Handle check-in in the domestic area — Pass through the security check— Wait for the plane in the domestic quarantine area.


    2. (2)If you are transferring to a Hainan Airlines domestic flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours),you need to arrange transfer accommodation: Proceed to International Arrivals according to the guidance signs of the terminal — International Arrivals (T2/Mezzanine between Floors 2 & 3) — Pass through quarantine inspection and border inspection — Pick up your luggage and exit customs (T2/Floor 2) — Proceed to the hotel shuttle bus point — Rest at hotel — Arrive at the domestic check in area two hours before flight departure (T2/Floor 3) — Handle check-in in the domestic area — Pass through the security check— Wait for the plane in the domestic quarantine area.


    3. Helpful Tips: Passengers holding air tickets for connecting flights who need to transfer between Hongqiao Airport and Pudong Airport, are required to travel to Hongqiao/Pudong Airport at their own cost.

  1. A.For passengers whose baggage is checked through to Beijing:

     

    1. 1.Other Canadian Cities — Toronto — Beijing:

       

      (1)For passengers who hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto→ Proceed directly to the Hainan Airlines boarding gate without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Have your passport information confirmed at the Hainan Airlines boarding gate (you may ask the attendant about the status of your checked baggage) → Board plane.

      (2)For passengers who do not hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto → Proceed to the arrivals area via the domestic arrivals hall (do not collect check-in baggage) → Proceed to departures and go to the Hainan Airlines counter to check-in → Clear security -> Proceed to the boarding gate (you may inquire about the status of your baggage) → Board plane

       

    2. 2.For passengers whose luggage is checked through to Toronto:

       

      Arrive in Toronto→ Proceed to the domestic arrivals area and retrieve baggage → Proceed to the Hainan Airlines counter on the departures level to check in and check baggage → Go through airport security → Proceed to boarding gate → Board plane

       

  2. B.US — Toronto — Beijing

     

    Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane

     

     

  3. C.Beijing — Toronto — Other Canadian Cities

     

    1. 1.For passengers whose luggage is checked through to the final destination:

       

      Arrive in Toronto → Clear immigration → Proceed to baggage claim and collect baggage → Clear customs with checked and carry-on baggage → Go to check-in counter to drop off checked baggage and collect boarding pass (turn left after clearing customs) → Proceed to departures → Clear security → Proceed to boarding gate → Board plane

       

    2. 2.For passengers whose luggage is checked through to Toronto:

       

      Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane

       

  4. D.Beijing — Toronto — US

     

    Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear US customs/immigration → Clear security → Proceed to boarding gate → Board plane


    Note: Toronto Pearson International Airport has separate airport terminals T1 and T3. Frequent shuttle buses between the terminals are available free of charge.

A. Other U.S. Cities—Boston—Beijing/Shanghai

1. Connecting JetBlue passengers with baggage checked through to Beijing/Shanghai:

Passengers arrive in Boston with boarding passes for the Boston—Beijing/Shanghai segment and baggage claim stubs → Proceed directly from Terminal C to the Hainan Airlines boarding gate in Terminal E (no need to go to the arrivals area to retrieve baggage) → Go through passport check at the Hainan Airlines boarding gate (ask the staff here about the status of checked baggage if needed) → Board

2. Connecting JetBlue passengers with baggage checked only to Boston:

Passengers arrive in Boston → Proceed to the domestic arrivals area and retrieve baggage → Proceed to the Terminal E to check in and check baggage → Go through airport security → Proceed to the boarding gate → Board


3. Other connecting passengers with baggage checked through to Beijing/Shanghai:

Passengers arrive in Boston with boarding passes for the Boston—Beijing/Shanghai segment and baggage claim stubs → Proceed from other terminals to the Hainan Airlines counter on the departures level in Terminal E to check in (no need to go to the arrivals area to retrieve baggage) → Go through airport security → Proceed to the boarding gate → Board


4. Connecting JetBlue passengers with baggage checked only to Boston:

Passengers arrive in Boston → Proceed to the domestic arrivals area and retrieve baggage → Proceed to the Hainan Airlines counter in Terminal E on the departures level to check in and check baggage → Go through airport security → Proceed to the boarding gate → Board


B. Beijing/Shanghai—Boston—Other U.S. Cities


1. Passengers with baggage checked through to other U.S. cities and valid connecting boarding passes:

Passengers arrive at Boston Logan International Airport → Go through entry procedures → Proceed to baggage claim to retrieve checked baggage → Go through customs with checked and carry-on baggage → Proceed to the connections counter in the international terminal (E) to recheck baggage → Proceed to the appropriate domestic terminal → Go through airport security → Board

2. Passengers with baggage checked to Boston only:
<

Passengers arrive at Boston Logan International Airport → Go through entry procedures → Proceed to baggage claim to retrieve checked baggage → Go through customs with checked and carry-on baggage → Proceed to the appropriate domestic terminal to check in and check baggage → Go through airport security → Board

Minimum Connection Times:


Overseas airport

Terminal designated for Hainan Airlines flights

Connecting between an international flight on Hainan Airlines and an international flight on a different airline

Connecting between an international flight on Hainan Airlines and a domestic flight on a different airline

Boston

Terminal E

120 minutes

90 minutes (for connecting from a domestic flight on another airline to an international flight on Hainan Airlines)

120 minutes (for connecting from an international flight on Hainan Airlines to a domestic flight on another airline)


The above minimum connection times are provided for reference only. Please make plans according to actual announcements from the carrier for the second flight segment.

  1. A. For passengers transferring at Seattle from Beijing Capital /Shanghai Pudong to other cities in the United States / other countries, here is the procedure to follow:


    1. 1. For passengers whose checked baggage is tagged for Seattle but the final destination is not shown:


      Get off plane → Immigration → Baggage Claim → Customs Clearance → Turn right and place tagged baggage on the baggage conveyor belt (baggage will be transported to Baggage Carousel No. 1 → Take the trolley bus to exit → Retrieve baggage from Baggage Carousel No. 1 → Proceed to the Departure Hall on the second floor → Check in for your connecting flight at your connecting carrier.


    2. 2. For passengers whose checked baggage is tagged for Seattle and the final destination is also shown:


      Arrival → Immigration → Baggage Claim → Customs Clearance → Turn left and place baggage on the baggage conveyor belt (baggage will be transported to your connecting flight) → TSA Security Check → Check flight information screens for the flight number and boarding gate → Proceed to the boarding gate in Building S or take the trolley bus to the boarding gates that are not in Building S → Obtain the boarding pass and confirm baggage for connecting flight → Boarding.


  2. B. For passengers via other airlines connecting at Seattle from other cities in the United States to Beijing Capital /Shanghai Pudong to other cities in China, here is the procedure to follow:


    1. 1. For passengers whose checked baggage is tagged for Seattle while Beijing Capital /Shanghai is not shown as the final destination:


      Get off plane → Baggage Claim → Proceed to the Departure Hall on the second floor → Check in at Hainan Airlines counter (enter from Gate 5 of the Terminal) → TSA Security Check → Take the trolley bus to Boarding Area S → Arrive at Boarding Gate S (VIP lounge is nearby) → Boarding.


    2. 2. For passengers whose checked baggage is tagged for Seattle and the final destination is also shown:


      Get off plane → Proceed to Boarding Gate S (passengers who alight from other areas can take the trolley bus to Boarding Area S) → Arrive at Boarding Gate S → Obtain Seattle-to-Beijing/Shanghai boarding pass → Confirm baggage for connecting flight → Boarding.


  3. C. For passengers connecting at Seattle from other countries to Beijing Capital /Shanghai Pudong to other cities in China, here is the procedure to follow:


    1. 1. For passengers whose checked baggage is tagged for Seattle while Beijing Capital /Shanghai Pudong is not shown:


      Get off plane → Immigration → Baggage Claim → Customs Clearance → Turn right and place tagged baggage on the baggage conveyor belt (baggage will be transported to Baggage Carousel No. 1) → Take the trolley bus to exit → Retrieve baggage at Baggage Carousel No. 1 → Proceed to the Departure Hall on the second floor → Check in at Hainan Airlines counter (enter from Gate 5 of the terminal) → TSA Security Check → Take the trolley bus to Boarding Area S → Arrive at Boarding Gate S (VIP lounge is nearby) → Boarding.


    2. 2. For passengers whose checked baggage is tagged for Seattle and Beijing Capital /Shanghai Pudong is also shown:


      Get off plane → Immigration → Baggage Claim → Customs Clearance → Turn left and hand over baggage to connecting flight service staff → TSA Security Check → Take the escalator to Boarding Gate S (passengers who arrive from other areas can take the trolley bus to Boarding Area S) → Obtain Seattle-to-Beijing boarding pass at Boarding Gate S and confirm baggage for connecting flight → Boarding.

  1. A.美國其他城市-紐約-成都/重慶:


    1、行李托運至成都/重慶:
    到達紐約甘迺迪機場(不需要前往行李廳提取行李)→乘坐機場公共交通前往4號航站樓→前往海南航空值機櫃檯辦理值機手續→通過機場安檢→前往登機口→登機。
    (如果由於前段航班延誤,造成到達甘迺迪機場較晚的旅客,我們建議您在提取行李後中轉,避免行李無法隨機成行)


  2. B.成都/重慶-紐約-美國其他城市:


    到達紐約甘迺迪機場4號航站樓→辦理移民局入境手續→提取托運行李→通過海關查驗→乘坐機場公共交通至下一航班航站樓→通過機場安檢→前往登機口→登機。



  • 最短中轉銜接時間: 

    境外機場 海航航班所在航站樓 海航國際與外航國際互轉 海航國際與外航國內互轉
    紐約T4航站樓

    120分鐘

    其他航線轉海航:120分鐘
    空鐵聯運:180分鐘

    以上為海南航空最短中轉銜接時間,如您需轉乘外航航班,最短中轉銜接時間請以外航實際公佈為准。
    1. A. Transit Process at Chicago O'Hare International Airport for the trip of Beijing - Chicago - flights operated by AA/UA:


      Arrival at Terminal 5 - Pass through Immigration - Baggage Claim - Customs Clearance - Check in at the AA/UA transit counter and complete baggage check - Get to the destination terminal by airport express (Terminal 3 for AA, Terminal 1 for UA)


    2. B. Transit Process at Chicago O'Hare International Airport for the trip of Beijing - Chicago - flights operated by carriers apart from AA/UA:


      Arrival at Terminal 5 - Pass through Immigration - Baggage Claim - Customs Clearance - Get to the destination terminal by airport express


    3. C. Transit Process at Chicago O'Hare International Airport for the trip of American cities other than Chicago - Chicago - Beijing - (other destinations in China):


      1. If your bags are checked only to Chicago: Get off the plane → Baggage Claim → Get to Terminal 5 by airport express → Check in at Hainan Airlines' check-in counter, and handle baggage check procedures - TSA security screening - Board

      2. If your bags are checked to your final destination via Chicago and Beijing: Get off the plane → Get to Terminal 5 by airport express → check in at Hainan Airlines' check-in counter - TSA security screening - Board

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines

    and a international flight on another airline

    Connecting between an international flight on Hainan Airlines

    and a domestic flight on another airline

    Chicago

    Terminal T5

    120 minutes

    120 minutes

    Hainan Airlines' flights arrive at Terminal B in Brussels; All flights to/from non-Schengen countries arrive/depart from the boarding gates at Terminal B; ll flights to/from Schengen countries arrive/depart from the boarding gates at Terminal A; Passengers may check the boarding gate number of the connecting flights on the flight information screen.


    1. A. For passengers connecting at Brussels from Beijing to other Schengen countries, here is the procedure to follow:


      Your flight arrives at Terminal B→ Follow the "Transfer A" sign and pass Immigration Control → Follow the "Transfer A" sign, along the glass wall on the right → Take the elevator or escalator down to Basement Level -1 → Walk along the passageway to the security checkpoint → Pass through the security checkpoint and check the boarding gate of the connecting flight → Take the elevator or escalator up to the 1st floor (boarding gates A40-172) or to the ground floor (Level 0) (boarding gates A28-39) → Proceed to your flight's boarding gate.


    2. B. For passengers connecting at Brussels from Beijing to Non-Schengen countries (excluding Brussels Airlines' flights to Africa), here is the procedure to follow:


      Your flight arrives at Terminal B → Follow the sign up to the 1st floor for Security Check(at the entrance or middle section of Terminal B) → Pass through the security checkpoint (Please check the boarding gate of the connecting flight and the floor where it is located in advance) → Take the stairs or elevator to the 3rd floor → Proceed to your flight' s boarding gate (gates B80-86 and B91-98 are on the 2nd floor).


    3. C. For passengers connecting at Brussels from Beijing to African countries via Brussels Airlines, here is the procedure to follow:


      Your flight arrives at Terminal B → Follow the sign up to the security checkpoint (at the entrance or middle section of Terminal B) → Security Check → Take the stairs or the elevator to the 3rd floor → Follow the sign next to boarding gate B28 to boarding gate T → Walk to the airport shuttle bus area near boarding gate B96 → Wait for the airport shuttle bus to go to boarding gate T (shuttle bus arrives every 10 minutes) → Take the airport shuttle bus to boarding gate T.


    Note: Schengen countries include Germany, France, The Netherlands, Belgium, Luxembourg, Austria, Denmark, Finland, Iceland, Italy, Greece, Norway, Portugal, Spain, Sweden, Estonia, Latvia, Lithuania, Poland, The Czech Republic, Hungary, Slovakia, Slovenia, Malta, Liechtenstein and Switzerland. Non-Schengen countries include Canada, China, India, Ireland, Israel, Russia, United Arab Emirates, United Kingdom, United States of America, African countries & rest of the world.

    1. A. For passengers connecting at Berlin from Beijing to other cities in Germany/Schengen countries, here is the procedure to follow:


      1. 1. For passengers whose checked baggage is tagged for Berlin but the final destination is not shown:


        Get off the plane → Immigration → Baggage Claim → Customs Clearance → Check flight information screens → Airline check-in counter for the connecting flight → Obtain boarding pass and confirm destination for baggage → Security Check → Boarding.


      2. 2. For passengers whose checked baggage is tagged for Berlin and the final destination is also shown:


        Get off the plane → Immigration → Customs Clearance → Check flight information screens → Airline check-in counter for the connecting flight → Obtain boarding pass and confirm baggage for connecting flight → Security Check → Boarding.


    2. B. For passengers connecting at Berlin from Beijing to other countries (excluding Schengen countries), here is the procedure to follow:


      Passengers without a Schengen visa are not acceptable at Berlin Tegel Airport unless their connecting fight is on the same day. If you don't have a Schengen visa and your connecting flight to Non-Schengen country is on the same day, your baggage will be transported to your final destination after your connecting flight is confirmed. Here is the procedure to follow:


      Get off the plane → Immigration → Customs Clearance → Check flight information screens → Obtain boarding pass and confirm baggage for the connecting flight → Border Inspection → Security Check → Boarding.


      Note: Schengen countries include Germany, France, The Netherlands, Belgium, Luxembourg, Austria, Denmark, Finland, Iceland, Italy, Greece, Norway, Portugal, Spain, Sweden, Estonia, Latvia, Lithuania, Poland, The Czech Republic, Hungary, Slovakia, Slovenia, Malta, Liechtenstein and Switzerland.


      Non-Schengen countries include Canada, China, India, Ireland, Israel, Russia, United Arab Emirates, United Kingdom, United States of America, African countries & rest of the world.


    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines and a international flight on another airline

    Connecting between an international flight on Hainan Airlines and a domestic flight on another airline

    Berlin

    Terminal C

    80 minutes
    100 minutes (From non-Schengen country to Berlin to non-Schengen country)

    80 minutes

    The above minimum connecting time is provided only for reference. Please plan according to the actual announcements of the second carrier.

    1. A. UK, Irish or other international flights–London–Changsha


      1 Baggage will be checked through to Changsha at the point of departure


      1.1 Passengers arriving at Heathrow Terminal 3


      After disembarking from the plane (passengers do not need to claim checked at baggage from the Arrivals Hall) → Follow the signs to the Terminal 3 security screening area for connecting passengers and complete the security check → After passing through security, proceed to the connecting flight check-in area and look for the Hainan Airlines check-in counter where you will need to show your passport, boarding pass, and your checked baggage tag to confirm that you have been entered in the system (passengers without a boarding pass must have one printed) → Have your passport information verified at the boarding gate (you may ask the attendant about the status of checked baggage at this time) → Board the aircraft


      1.2 Passengers arriving at Terminals 2, 4 or 5


      Follow the signs to the waiting area for shuttle buses between terminals (within controlled areas, passengers do not need to go to the baggage reclaim halls) and board the shuttle bus going to Terminal 3 → Complete the security check at the Terminal 3 security screening area for connecting passengers → After passing through security, proceed to the connecting flight check-in area and look for the Hainan Airlines check-in counter where you will need to show your passport, boarding pass, and your checked baggage tag to confirm that you have been entered in the system (passengers without a boarding pass must have one printed) → Have your passport information verified at the boarding gate (you may ask the attendant about the status of checked baggage at this time) → Board the aircraft


      2 Baggage only checked to Heathrow Airport


      2.1 Passengers arriving at Heathrow Terminal 3


      Follow the signs to the baggage reclaim hall → Claim your baggage → After reaching the Arrivals Hall, follow the signs to Zone C in the Departures Hall and look for the Hainan Airlines check-in counter where you will need to wait in line with other passengers to check in and check your baggage → Pass through security → Have your passport information verified at the boarding gate → Board the aircraft


      2.2 Passengers arriving at Terminals 2, 4 or 5


      Follow the signs to the baggage reclaim hall → Claim your baggage → After reaching the Arrival Hall, follow the signs to the underground station within the airport and take the Heathrow Express train to Heathrow Central station, then follow the signs to Zone C in the Departure Hall (about a 5-minute walk) and look for the Hainan Airlines check-in counter where you will need to wait in line with other passengers to check in and check your baggage → Pass through security → Have your passport information verified at the boarding gate → Board the aircraft


      B. Changsha–London–Other cities in the UK or Ireland (currently, Heathrow Airport only uses Terminal 2 and Terminal 5 for flights within the UK and Ireland)


      1 Baggage directly checked through to your final destination


      Follow the signs to the waiting area for shuttle buses between terminals (within controlled areas, passengers do not need to go to the baggage reclaim halls) and board the shuttle bus going to Terminal 2 or Terminal 5 (depending on the terminal your next flight will depart from) → Complete the immigration authority’s entry procedures → Proceed to the boarding gate after passing through security → Board the aircraft


      2 Baggage only checked to Heathrow Airport


      Follow the signs to UK Customs and complete entry procedures → Claim your baggage from the baggage reclaim hall (if you have items to declare, do this as you exit) → After reaching the Arrivals Hall, follow the signs to the underground station within the airport and take the Heathrow Express train to Terminal 5, or take the 10-minute walk to Terminal 2 (depending on the terminal your next flight will depart from) → Proceed to the airline’s check-in counter on the departure level to check in → Pass through security → Proceed to the boarding gate → Board the aircraft


      C. Changsha–London–Other international routes


      1 Baggage directly checked through to your final destination


      1.1 Passengers taking connecting flights from Terminal 3


      After leaving the connecting walkway (passengers do not need to claim checked baggage at the Arrivals Hall) → Follow the signs to the Terminal 3 security screening area for connecting passengers and complete the security check → Proceed to the boarding gate → Board the aircraft


      1.2 Passengers taking connecting flights from Terminals 2, 4 and 5


      Follow the signs to the waiting area for shuttle buses between terminals (within controlled areas, passengers do not need to go to the baggage reclaim halls) and board the shuttle bus going to the corresponding terminal (depending on your next flight) → After arriving at the terminal and passing through security, proceed to the boarding gate → Board the aircraft


      2 Baggage only checked to London


      2.1 Passengers taking connecting flights from Terminal 3


      Follow the signs to UK Customs and complete entry procedures for passengers in transit → Claim your baggage from the baggage reclaim hall → After reaching the Arrivals Hall, follow the signs to the check-in counter of the corresponding airline in the Departure Hall where you will check in and check your baggage → Pass through security → Have your passport information verified at the boarding gate → Board the aircraft


      2.2 Passengers taking connecting flights from Terminals 2, 4 and 5


      Follow the signs to UK Customs and complete entry procedures for passengers in transit → Claim your baggage from the baggage reclaim hall → After reaching the Arrivals Hall, follow the signs to the underground station within the airport and take the Heathrow Express train to the corresponding terminal → Proceed to the airline’s check-in counter on the departure level to check in → Pass through security → Proceed to the boarding gate → Board the aircraft


    The shortest transfer connection time:

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines

    and a international flight on another airline

    Connecting between an international flight on Hainan Airlines

    and a domestic flight on another airline

    >London Heathrow

    Terminal T3

    Transfer between Terminal T3 and terminal T2 or T3: 90 minutes
    Transfer between Terminal T3 and terminal T4 or T5: 120 minutes

    Transfer between Terminal T3 and terminal T2 or T3: 90 minutes,
    Transfer between Terminal T3 and terminal T4 or T5: 120 minutes,
    Air-rail combined transport: 150 minutes

    The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. 1. For passengers whose checked baggage is tagged to Manchester but not their final destination:


      Get off the plane → Go through immigration → Claim baggage → Customs clearance → Check-in at counter of the airline of the connecting flight → Obtain boarding pass and check baggage → Security Check → Boarding.


    2. 2. For passengers whose checked baggage is tagged to their final destination via Manchester (Passengers remaining in the restricted area do not need go through passport checking or customs clearance):


      Get off the plane and head for transit center → Security check → Check-in at counter of the airline of the connecting flight → Obtain boarding pass and confirm baggage for connecting flight → Boarding.

    The shortest transfer connection time:

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines

    and a international flight on another airline

    Connecting between an international flight on Hainan Airlines

    and a domestic flight on another airline

    Manchester

    Terminal T2

    90 minutes

    90 minutes

    The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A. The transit process at Moscow airport for Beijing -- Moscow -- Other countries besides Russia itineraries are as follows:


      Where luggage can be checked directly to the final destination:


      Transit procedures are: Passengers disembark → Follow the sign "TRANSFER" → Show ticket to airport staff →’ Handle boarding pass and ticket formalities, confirm transit luggage → Pass through security check → Wait for plane in boarding area → Board plane.


      Note: The restricted area in terminals D, E, F are connected to each other and are within walking distance. There is no need to take a shuttle vehicle.


    2. B. The transit process at Moscow airport for Beijing -- Moscow -- Another Russian city itineraries are as follows:


      Where luggage can be checked only to Moscow:


      Passengers disembark → Border check (including completing immigration/departure card/declaration forms, passing through customs and border check, etc) → Pick up checked luggage → Proceed to the appropriate terminal counters for check-in and luggage formalities → Proceed through security procedures → Wait for plane in boarding area → Board plane.

    The shortest transfer connection time:

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines

    and a international flight on another airline

    Connecting between an international flight on Hainan Airlines

    and a domestic flight on another airline

    Moscow

    Terminal E

    Transfer between Terminal E and terminal E: 90 minutes,
    Transfer between Terminal E and terminal F: 90 minutes,
    Transfer between Terminal E and terminal D: 100 minutes,
    Transfer between Terminal E and terminal C: 200 minutes

    Transfer between Terminal E and terminal D: 125 minutes,
    Transfer between Terminal E and terminal B: 200 minutes

    The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A. Transit process at St. Petersburg airport for the trip of Beijing -- St. Petersburg -- Other cities in Russia:


      Your bags can only be checked to St. Petersburg, you must: Get off the plane → Go through immigration → Claim baggage → Customs clearance →Check the flight display panel→ Check-in at counter of the airline of the connecting flight on the third floor→ Obtain boarding pass and check baggage → Security Check → Boarding.


    2. B. Transit process at St. Petersburg airport for the trip of Beijing -- St. Petersburg -- Other countries than Russia:


      Your bags can be checked to your final destination. You must: Get off the plane → Check-in at the transit counter → Your bags will be checked to your final destination→Wait at gate → Boarding.

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines and a international flight on another airline

    Connecting between an international flight on Hainan Airlines and a domestic flight on another airline

    St.Petersburg

    Terminal T1

    120 minutes

    120 minutes

    1. A. Connecting in Auckland between flights from other New Zealand cities and flights to Shenzhen:


      1. 1. For passengers whose baggage is checked through only to Auckland: Passengers who do not possess boarding passes for their Auckland-Shenzhen flight segment and who arrive in Auckland on a domestic flight: Arrive in Auckland → Claim your checked baggage in the domestic arrivals hall→ Proceed to the Auckland international departures hall → Check in and recheck baggage at the Hainan Airlines check-in counter → Clear airport security screening → Proceed to the boarding gate → Board the aircraft. Please note: The Hainan Airlines check-in counter opens 3 hours prior to flight departure time.


      2. 2. For passengers whose baggage is checked through to Shenzhen: Arrive at the Auckland domestic airport → Proceed directly to the Auckland international departures hall → Check in and present your baggage ticket at the Hainan Airlines check-in counter → Clear airport security screening → Proceed to the boarding gate → Board the aircraft. Please note: The Hainan Airlines check-in counter opens 3 hours prior to flight departure time.


    2. B. Connecting in Auckland between flights from Shenzhen and flights to other cities in New Zealand:


      1. 1. Shenzhen – Auckland – Other cities in New Zealand:

        Irrespective of whether baggage is checked through to the final destination: Arrive in Auckland → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to domestic terminal → Proceed to check-in counter of connecting flight → Check in/check baggage → Clear security → Proceed to boarding gate → Board plane.



  • C. Connecting in Auckland between flights from Shenzhen and flights on other airlines leaving New Zealand:


    1. 1. For passengers whose baggage is checked through to their final destination: Arrive in Auckland → Proceed to the Auckland international transfer departure hall → Complete airport security screening → Locate the check-in counter and boarding gate of the airline operating your next flight → Receive a boarding pass and present your baggage receipt → Board the aircraft.


    2. 2. For passengers whose baggage is checked through only to Auckland: Arrive in Auckland → Complete immigration authority's entry procedure → Proceed to the baggage claim to claim checked baggage → Carry all checked bags and carry-on items through customs inspection → Proceed to the Auckland international departure hall → Locate the check-in counter of the airline operating your next flight and check in → Complete the airport security check → Proceed to the boarding gate → Board the aircraft.


    3. The shortest transfer connection time:

      Overseas airport

      Hainan Airlines flight terminal

      Connecting between an international flight on Hainan Airlines

      and a international flight on another airline

      Connecting between an international flight on Hainan Airlines

      and a domestic flight on another airline

      Auckland

      International terminal

      120 minutes

      120 minutes

    The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A.Beijing Capital – Tel Aviv – Other countries:


      1.When checking in at Beijing Capital, passengers must inform a Hainan Airlines representative of the details for their connecting flight. This information will be sent to the Hainan Airlines office in Tel Aviv.

      2.A tag indicating a connecting flight must be placed on the passenger's baggage in Beijing Capital. If a tag is not added, the passenger will need to clear customs with an Israel visa in order to be able to claim their baggage.

      3.After a flight arrives at terminal T3, Hainan Airlines ground crew staff will locate passengers and escort them to the transfer area. Airport service staff will deliver baggage marked for connecting flights to the transfer area. A Hainan Airlines staff member will contact the airport to dispatch check-in and security personnel who will help passengers complete transfer procedures.

      4.A connection time of at least 3 hours is required in order to complete the necessary transit procedures.

    2. The shortest transfer connection time:

      Overseas airport

      Hainan Airlines flight terminal

      Connecting between an international flight on Hainan Airlines

      and a international flight on another airline

      Connecting between an international flight on Hainan Airlines

      and a domestic flight on another airline

      Tel Aviv

      Terminal T3

      180 minutes

      180 minutes

      The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A.Other cities in Australia — Brisbane — Shenzhen:


      1.For passengers whose luggage is checked through to Shenzhen (ask the airline in advance whether your baggage can be checked through)

       Arrive in Brisbane → Take the free shuttle from the domestic terminal to the international terminal (you do not need to claim baggage in domestic arrivals) → Proceed to the Hainan Airlines check-in counter on Level 4 to check in (you will need to show your baggage tag) → Clear airport security and complete immigration procedures → Proceed to the boarding gate → Board plane

      2.For passengers whose baggage is checked through to Brisbane:

       Arrive in Brisbane → Proceed to the domestic arrivals hall to claim checked baggage → Take the free shuttle from the domestic terminal to the international terminal → Proceed to the Hainan Airlines check-in counter on Level 4 to check in and check baggage → Clear airport security and complete immigration procedures → Proceed to the boarding gate → Board plane


    2. B.Other countries — Brisbane — Shenzhen :


      1.For passengers whose luggage is checked through to Shenzhen (ask the airline in advance whether your baggage can be checked through)

       Arrive in Brisbane → Proceed to the international transfer area without leaving the transit zone → Pass through airport security → Proceed to the boarding gate → Receive boarding pass (you will need to show your baggage tag) → Board plane

      2.For passengers whose baggage is checked through to Brisbane:

       Arrive in Brisbane → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on Level 4 to check in and check baggage → Clear airport security and complete immigration procedures → Proceed to the boarding gate → Board plane

    3. C.Shenzhen — Brisbane — Other cities in Australia:


      1.For passengers whose baggage cannot be checked through to their final destination

      2.For passengers whose baggage is checked through to Brisbane:

       Arrive in Brisbane → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Take the free shuttle from the international terminal to the domestic terminal → Proceed to the counter to check in → Clear airport security → Proceed to the boarding gate → Board plane

      D.Shenzhen — Brisbane — Other countries:


      1. For passengers whose baggage is checked through to other countries (ask the airline in advance whether your luggage can be checked through)

       Arrive in Brisbane → Proceed to the international transfer area without leaving the transit zone → Clear airport security → Proceed to the boarding gate → Receive boarding pass (you will need to show your baggage tag) → Board plane

      2.For passengers whose baggage is checked through to Brisbane:

       Arrive in Brisbane → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on Level 4 to check in and check baggage → Clear airport security and complete immigration procedures → Proceed to the boarding gate → Board plane

      The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

    1. A.For passengers whose checked baggage is tagged for Zurich and not their final destination:


      Get off the plane → Immigration → Baggage Claim → Customs Inspection → Check flight information display system → Airline check-in counter for the connecting flight → Obtain boarding pass and check baggage → Clear security → Board plane.


    2. B.For passengers whose checked baggage is tagged for Zurich and their final destination:


      1.Shenzhen – Zurich – Other Schengen country

      Disembark plane → Clear immigration → Check flight information display system → Proceed to airline check-in counter for connecting flight (if required) → Collect boarding pass (if required) → Board plane.

      2.Shenzhen – Zurich – Other non-Schengen country

      Disembark plane → Clear security → Check flight information display system → Proceed to the departure area of your connecting flight → Collect boarding pass (if required) → Board plane.

    3. The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines and a international flight on another airline

    Connecting between an international flight on Hainan Airlines and a domestic flight on another airline

    Zurich

    Terminal T1

    80 minutes

    80 minutes

    The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A.Connecting between international flights in Bangkok:

       

      Arrive at Suvarnabhumi Airport → Confirm the carrier operating your next flight segment and follow the signs within the transit zone to proceed to the domestic airline transfer desk to check in (an attendant will be on duty during the connecting flight check-in time)

      Arrive → Security screening in the quarantine area (different types of security screening are set up near the transfer desks for different regions that are indicated by signs) → Receive a boarding pass at the transfer desk in the transit zone → Go to the departure gate of the connecting flight → Board plane.

       

    2. B.Connecting to domestic flights in Bangkok:

       

      Arrive in Bangkok → Clear immigration → Claim baggage and exit through customs → Take the escalator or elevator to the departure hall on the 4th floor → Check in with the airline operating the next flight on your itinerary.

      Arrive → Clear immigration → Claim checked baggage → Clear customs → Arrive at the check-in hall on the 4th floor → Follow the signs to your airline’s counter → Check in → Clear security → Proceed to boarding gate → Board plane.

    3. The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines and a international flight on another airline

    Connecting between an international flight on Hainan Airlines and a domestic flight on another airline

    Bangkok

    Only one terminal

    90 minutes

    120 minutes

    1. A.Connecting between international flights at Tokyo Haneda Airport:


      After disembarking from your inbound flight, please proceed to the international flight transfer security area in the arrivals hall on level 2 → Please proceed to the security area on level 2 and clear security → Check in at the transfer service desk → Please complete the connecting flight boarding procedure at the international flights transfer desk on level 2 and then proceed to level 3 (departure level) → Please pass through the duty-free shopping area on level 3 and proceed to the boarding gate of your connecting flight.


    2. B.Connecting between international flights and domestic flights at Tokyo Haneda Airport:


      Passengers arriving on international flights must complete entry procedures → After claiming checked baggage at the arrivals hall and passing through customs inspection, please go to the domestic passenger terminal → Go to the domestic flights terminal.

    3. C.Free bus:


      International Passenger Terminal → Domestic Passenger Terminal 2 → Domestic Passenger Terminal 1 → International Passenger Terminal

      Runs every 4 minutes from 4:48 AM to midnight. The last bus departs from the international passenger terminal at 11:56 PM. From the international passenger terminal, it takes approximately 7 minutes to travel to the domestic passenger Terminal 2 or approximately 10 minutes to travel to the domestic passenger Terminal 1

      The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

      Note: The minimum time required for transfers between Tokyo Narita Airport and Tokyo Haneda Airport is at least 210 minutes (for reference only).

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines

    and a international flight on another airline

    Connecting between an international flight on Hainan Airlines

    and a domestic flight on another airline

    Tokyo Haneda

    International terminal

    60 minutes

    120 minutes

    1. A.Other cities in Italy – Rome – Xi'an/Chongqing/Haikou:


      1.For passengers whose baggage is checked through to Xi’an/Chongqing:

      (1).For passengers who hold boarding passes for the Rome-Xi’an/Chongqing/Haikou flight segment: Arrive in Rome → Proceed directly to the Hainan Airlines flight boarding gate without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Have your passport information verified at the Hainan Airlines boarding gate (you may ask the attendant about the status of checked baggage at this time) → Board plane.

      (2).For passengers who do not hold boarding passes for the Rome-Xi’an/Chongqing/Haikou flight segment: Arrive in Rome → Proceed directly to the boarding gate of your Hainan Airlines flight without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Your boarding pass will be printed at the Hainan Airlines boarding gate → Have your passport information verified at the Hainan Airlines boarding gate (you may ask the attendant about the status of checked baggage at this time) → Board plane.

      2.For passengers whose baggage is checked through only to Rome: Arrive in Rome → Proceed to the domestic arrivals hall to claim checked baggage → Proceed to the Hainan Airlines check-in counter on the departure level to check in and recheck baggage → Clear airport security → Proceed to the boarding gate → Board plane.


    2. B.Xi'an/Chongqing/Haikou – Italy – Other cities in Italy:


      1.For passengers whose baggage is checked through to their final destination: Arrive in Rome → Proceed directly to the transfer counter of your Italian domestic flight without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Proceed to the counter to obtain a boarding pass → Proceed to the boarding gate → Board plane.

      2.For passengers whose baggage is checked through only to Rome: Complete immigration authority's entry procedure → Proceed to the baggage claim to claim checked baggage → Carry all checked bags and carry-on items through customs inspection → Proceed to the departure level and the check-in counter of the airline operating your next flight to check in → Clear airport security → Proceed to the boarding gate → Board plane.


    3. The shortest transfer connection time:

      Overseas airport

      Hainan Airlines flight terminal

      Connecting between an international flight on Hainan Airlines

      and a international flight on another airline

      Connecting between an international flight on Hainan Airlines

      and a domestic flight on another airline

      Rome

      Terminal T3

      Transfer between Terminal T3 and terminal T1 or T2 or T5: 120 minutes,
      Transfer between Terminal T3 and terminalT3: 90 minutes

      Transfer between Terminal T3

      and terminal T1 or T2 or T3: 120 minutes

      The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A.Transit/transfers on a Hainan Airlines flight:


      For passengers whose baggage is checked through to Taipei Taoyuan Airport:

      1.Passengers who are not exempt from a visa must hold a valid Taiwan entry permit or visa.

      2.Disembark plane → Clear quarantine inspection → Clear passport inspection → Claim checked baggage → Clear customs inspection → Proceed via Taipei Metro, bus, or taxi to Taipei Songshan Airport (approx. 1 hour) to receive a boarding pass for the domestic flight segment.


    2. B.Guangzhou/Beijing/Xi’an/Lanzhou/Haikou/Dalian – Taipei – Other countries/regions:


      For passengers whose baggage is checked through to Taipei Taoyuan Airport:

      1.Disembark plane → Clear quarantine inspection → Clear documentation inspection → Claim checked baggage → Clear customs inspection → Receive a boarding pass and check your baggage at the counter of the airline operating your next flight segment → Clear security → Clear documentation inspection → Board plane.

      2.For passengers whose baggage is checked through to their final destination:Disembark plane → Clear quarantine inspection → Clear documentation inspection → Clear customs inspection → Proceed to the check-in counter of the airline operating your next flight segment to receive a boarding pass → Clear security → Clear documentation inspection → Board plane.

    3. C.Other cities in Taiwan – Taipei – Guangzhou/Beijing/Xi’an/Lanzhou/Haikou/Dalian:


      For passengers whose baggage is checked through to Taipei Songshan Airport: Arrive at Taipei Songshan Airport → Claim checked baggage → Take the Taipei Metro, a bus, or taxi to Taipei Taoyuan International Airport (approx. one hour) → Proceed to the Hainan Airlines check-in counter at terminal T2 to receive a boarding pass and check your baggage → Clear security → Clear documentation inspection → Board plane.

      D.Other countries/regions – Taipei – Guangzhou/Beijing/Xi’an/Lanzhou/Haikou/Dalian:


      1.For passengers whose baggage is checked through to an airport in Mainland China (you must hold an interline ticket):

      Disembark plane → Clear quarantine inspection → Proceed to the Hainan Airlines transfer counter in terminal T2 to pick up your boarding pass (you do not need to claim your checked baggage, but when you pick up your boarding pass please notify the transfer counter attendant that you have bags checked through to a city in mainland China) → Clear security → Board plane.


      2.For passengers whose baggage is checked through to Taipei Taoyuan Airport:

      Passengers who are not exempt from a visa must hold a valid Taiwan entry permit or visa. Disembark plane → Clear quarantine inspection → Clear documentation check → Claim checked baggage → Clear customs inspection → Proceed to the Hainan Airlines check-in counter in terminal T2 to receive a boarding pass and check baggage → Clear security → Clear documentation inspection → Board plane.


      Minimum Connection Time:


      Airport Hainan Airlines flight terminal Connecting between an international flight on Hainan Airlines and a international flight on another airline Connecting between an international flight on Hainan Airlines and a domestic flight on another airline
      Taipei Taoyuan Airport T2 T2 to T2: 90 minutes
      T2 to T1: 120 minutes
      /

      The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

    1. A. Process for Transferring from Domestic to International Flights:


      1. (1) If you transfer to a Hainan Airlines international flight on the same day: Arrive at airport → Retrieve checked luggage → Go to the Hainan Airlines international counter at Terminal 2, Floor 3, Area D and check in (check-in stops an hour before departure) → Clear quarantine, customs, border security, security check → Arrive at the boarding area and wait.


      2. (2) If you transfer to a Hainan Airlines international flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours),you need to arrange for transfer accommodation: Arrive at airport → Retrieve checked luggage → Go to the designated place to initiate procedures for transfer to your place of stay → Take the shuttle bus to the hotel and rest → 3 hours before your international flight departs, take the hotel shuttle to the Hainan Airlines international departure lobby in Terminal 2 and check in → Clear quarantine, customs, border security, security check → Arrive at the boarding area and wait.


    2. B.Process for Transferring from International to Domestic Flights:


      1. (1) If you transfer to a Hainan Airlines domestic flight on the same day: Arrive at the airport → Clear quarantine → Clear immigration → Retrieve checked luggage → Clear customs → Go to the Hainan Airlines international departure lobby and check in → Clear security check → Arrive at the boarding area and wait.


      2. (2)If you are transferring to a Hainan Airlines domestic flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours),you need to arrange transfer accommodation: Arrive at the airport → Clear quarantine → Clear immigration → Retrieve checked luggage → Clear customs → Initiate procedures for transfer to your place of stay → Take the shuttle bus to the hotel and rest → 3 hours before your international flight departs, take the hotel shuttle to the Hainan Airlines international nonstop departure counter in Terminal 2 and check in → Clear security check → Arrive at the boarding area and wait.


      3. Tips: Due to business adjustment, Hainan airlines will not be able to provide accommodation services for passengers who book connecting flights of international and regional routes via Changsha airport (including China Taipei, China Hong Kong, China Macau and other Southeast Asian routes). We apologize for any inconvenience caused.

    1. A. For passengers on Hainan Airlines domestic flights transferring to Hainan Airlines international flights:

      Your flight will arrive at the Haikou domestic terminal building. For your convenience when transferring to international flights, please follow the following procedures:


      1. (1) If you are transferring to a Hainan Airlines international flight on the same day:


        Arrive at airport → Claim baggage → Go to the international airport terminal to handle international flight check-in procedures at the Hainan Airlines check-in counter → Pass through → Pass through customs inspection, quarantine checks, border control and security checks → Proceed to the boarding area and wait for flight boarding.


      2. (2) If you transfer to a Hainan Airlines international flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours),you need to arrange for transfer accommodation:


        Arrive at transit airport → Claim baggage →the arrival hall of Domestic Terminal.Transfer accommodation at the transfer bag at the No. 7 baggage carousel or at the Meilan bus stop next to Gate 4 → Proceed to the transfer hotel → Take the hotel vehicle to the international terminal 120 minutes before the flight departure and handle international flight check-in formalities at the Hainan Airlines check-in counter → Pass through customs inspection, quarantine, border control and security checks → Proceed to the boarding area and wait for flight boarding.


    2. B. For passengers on Hainan Airlines international flights transferring to Hainan Airlines domestic flights:

      Your flight will arrive at the Haikou international terminal building. For your convenience when transferring to domestic flights, please refer to the following procedures:


      1. (1) For passengers transferring to a Hainan Airlines domestic flight on the same day:


        Arrive at transit airport → Pass through inspection and quarantine → Claim baggage → → Pass through customs inspection →Go to the domestic flight departure hall → Check in at counters 1 to 16 → Pass through security inspection → Proceed to boarding area and wait for flight boarding.


      2. (2) If you transfer to a Hainan Airlines domestic flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours)


        Arrive at transit airport → Pass through inspection and quarantine, Handle immigration procedures at border control → Claim baggage → A staff member will guide you handle transit accommodation procedures at the arrival hall exits→ Proceed to the transit hotel to rest → Take hotel vehicle to domestic departure hall 120 minutes prior to flight departure → Check in at counters 1 to 16 → Handling domestic flight check-in baggage → Pass through security check → Proceed to boarding area and wait for flight boarding.

    1. A. Process for Transferring from Domestic to International Flights:


      1. (1) If you transfer to a Hainan Airlines international flight on the same day (no need to arrange transit accommodation): Arrive at transit airport – Retrieve checked baggage – Walk to Departure Hall and check in at Hainan Airlines Island D or E check-in counter – Clear quarantine, customs, border control and security screening – Arrive at the boarding area and wait for boarding.


      2. (2) If you arrive at 0:00am-6:00am or transfer to a Hainan Airlines international flight on the following day, both of which transferring time is no less than 6 hours (need to arrange transit accommodation): Arrive at transit airport – Go to the transit counter in front of the baggage carousel to arrange transit accommodation – Retrieve checked baggage – Go to the meeting point for transfer to your accommodation – Go to the hotel and rest – 120 minutes before your international flight departs, take the hotel shuttle and check in at Hainan Airlines International Island D or E check-in counter – Clear quarantine, customs, border control and security screening – Arrive at the boarding area and wait for boarding.


    2. B.Process for Transferring from International to Domestic or International Flights:


      1. (1) If you transfer on the same day (no need to arrange transit accommodation): Arrive at transit airport – Go through inspection, quarantine and immigration procedures at border control – Retrieve checked baggage – Go through customs – Proceed to Departure Hall Hainan Airlines Check-in Island C (Domestic Departure), or Check-in Island D/E (International Departure) and check-in – Go through security screening for domestic departures/For international departures, proceed to the 3rd Floor to go through quarantine, customs, border control and security screening – Arrive at the boarding area and wait for boarding.


      2. (2) If you arrive at 0:00am-6:00am or transfer to a Hainan Airlines international flight on the following day, both of which transferring time is no less than 6 hours (need to arrange transit accommodation): Arrive at transit airport – Go through inspection, quarantine and immigration procedures at border control — Go to the transit counter in front of the baggage carousel to arrange transit accommodation – Retrieve checked baggage – Go to the meeting point for transfer to your accommodation – Go to the hotel and rest – 120 minutes before your international flight departs, take the hotel shuttle and check in at Departure Hall Hainan Airlines Check-in Island C (Domestic Departure), or Check-in Island D/E (International Departure) — Go through security screening for domestic departures/For international departures, proceed to the 3rd Floor to go through quarantine, customs, border control and security screening – Arrive at the boarding area and wait for boarding.


    1. A.Other European cities – Paris – Xi'an/Shenzhen/Chongqing/Guiyang :

       

      1.For passengers whose baggage is checked through to Xi’an:

       (1)Passengers with a boarding pass from Paris to Xi'an/Shenzhen/Chongqing/Guiyang

        Arrive in Paris → Use the flight transfer walkway to proceed directly from your terminal of arrival to the boarding gate of your Hainan Airlines flight (you do not need to claim your checked baggage). For information on your boarding gate, refer to the flight information display system or ask a member of the staff → Arrive at the Hainan Airlines boarding gate at least 1 hour in advance to report to the boarding attendant, have your passport information verified, confirm the status of your checked baggage, and claim a Hainan Airlines boarding pass → Board plane

       (2).Passengers without a boarding pass from Paris to Xi'an/Shenzhen/Chongqing/Guiyang (passengers without a Schengen visa):

        Arrive in Paris → Show proof of booking (e.g. e-ticket or printed confirmation) to proceed to the terminal and boarding gate of your Hainan Airlines flight (you do not need to claim your checked baggage). For information on your boarding gate, refer to the flight information display system or ask a member of the staff → Arrive at the Hainan Airlines boarding gate at least 1 hour in advance to report to the boarding attendant, have your passport information verified, confirm the status of your checked baggage, and claim your boarding pass → Board plane.

       (3).Passengers without a boarding pass from Paris to Xi'an/Shenzhen/Chongqing/Guiyang (passengers with a Schengen visa):

        Arrive in Paris → Passengers with Schengen visas may clear immigration and customs and proceed to the check-in counter at the Hainan Airlines terminal to check in and confirm the status of checked baggage → Clear immigration and security → Proceed to the boarding gate → Board plane.

      2.For passengers whose luggage is checked through only to Paris:

       Check that you have a Schengen visa or other valid entry document → Arrive in Paris → Clear immigration → Proceed to the arrivals hall of your arrival terminal to claim checked baggage → Carry all checked bags and carry-on items through customs → Proceed to the Hainan Airlines check-in counter to check in and check baggage → Clear immigration and security → Proceed to the boarding gate → Board plane.

       

    2. B.Xi'an/Shenzhen/Chongqing/Guiyang – Paris – Other European cities :

       

      1.For passengers whose baggage is checked through to their final destination:

       Arrive in Paris → Show proof of booking (e.g. e-ticket or printed confirmation) to proceed to the terminal and boarding gate of your next flight (you do not need to clear immigration or claim your checked baggage). For information on your boarding gate, refer to the flight information display system or ask a member of the staff → Arrive at the boarding gate at least 1 hour in advance to report to the boarding attendant, have your passport information verified, and confirm the status of your checked baggage → Board plane.

      2.For passengers whose luggage is checked through to Paris:

       Arrive in Paris → Clear immigration with Schengen visa or other valid entry document → Proceed to the arrivals hall to claim checked baggage → Carry all checked bags and carry-on items through customs → Proceed to the check-in counter of your next flight to check in and check baggage → Clear immigration and security → Proceed to the boarding gate → Board plane.

     Note: For more information on transiting via Paris Charles De Gaulle Airport, contact your ticketing agent or visit the airport's website (https://www.parisaeroport.fr). You can also download the official airport app ‘Paris Aéroport'.

    The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.