Online Check-in Help Page

Which name should I use?

Only enter your last Name (Family name/Surname).

ID type and ID number?

Currently we only accept ID cards, Passports, and E-ticket numbers or online check in. Please select which one you will use, then enter the corresponding number to check in.

Cities where printed boarding passes are not supported

A-4 printed boarding passes are not supported for departing from the following airports:

International airports: Almaty, Auckland (New Zealand), Bangkok, Calgary, Las Vegas, Los Angeles, Manchester, Melbourne, Moscow, New Chitose, Paris, Phuket, Prague, San Jose (USA), Sapporo, St. Petersburg, Tel Aviv, Tokyo Haneda, Tokyo Narita

Domestic airports: Anqing, Baise, Baotou, Beijing (INT departures), Changchun, Changzhi, Hengyang, Jiamusi, Jinzhou, Manzhouli, Mianyang, Nanning, Qinhuangdao, Sanming, Shijiazhuang, Tangshan, Wenzhou, Wu Hai, Xining, Yanqing, Yingkou, Yulin, Zhangjiakou, Zhuhai.