| Region | City/Country | Contact Information | Working hours |
|---|---|---|---|
|
Americas |
Toronto |
001-437-561-5885 |
Eastern Standard Time (EST) Mon-Fri , 9:00 am to 5:00 pm (Excluding Saturdays, Sundays and Statutory Holidays) |
|
Vancouver |
001-437-561-5885 |
Eastern Standard Time (EST) Mon-Fri , 9:00 am to 5:00 pm (Excluding Saturdays, Sundays and Statutory Holidays) |
|
|
United States |
+1（857）488-5190 |
09:00-17:00(Monday to Friday） |
|
|
Mexico |
Servicio a clientes +52 56 6145 2671 |
Mexico City Local Time Mon-Fri , 9:00 am to 5:00 pm (Excluding Saturdays, Sundays and Statutory Holidays) |
| Region | City/Country | Contact Information | Working hours |
|---|---|---|---|
|
Europe |
Italy |
0039 3242885387/3475902343 |
Local time Monday to Friday 9:00-12:00；12:30-17:00; (Excluding Saturdays, Sundays and Public Holidays) |
|
the United Kingdom |
07421356783 This number is dedicated to agents and businesses related to marketing. For inquiries regarding Hainan Airlines customer service or official website matters, please contact our 24-hour service hotline at 0080087689999 (local call charges apply). |
Local time Monday to Friday 9:00-12:00；12:30-17:00; (Excluding Saturdays, Sundays and Public Holidays) |
|
|
Brussels |
0032-27533030 |
Monday to Friday 9:00-17:00,(Excluding Saturdays, Sundays and Public Holidays) |
|
|
Berlin |
(0049)1756731114 |
Monday to Friday 8:30-12:30；13:00-17:00; (Excluding Saturdays, Sundays and Public Holidays) |
|
|
Paris |
0033 681665641 |
Monday to Friday 9:00-12:00；13:00-17:00; (Excluding Saturdays, Sundays and Public Holidays) |
|
|
Belgrade |
Contact address: Trg prijateljstva Srbije i Kine 4, 11070 Novi Beograd, Belgrade, Republic of Serbia |
09:00-17:00 (Weekday) (UTC+1:00) |
|
|
Dublin |
+353 892020230/ +353 870344886 |
9:00-17:00 (Mon,Wed,Fri) |
|
|
Madrid |
（00）34-910052001 |
Monday to Friday 08:30-13:00；14:00-17:00 (Excluding Saturdays, Sundays and Public Holidays) |
|
|
Vienna |
0043-665-65149334/0043-676-9513678 |
8:30-12:30；13:00-17:00 ( Weekday ) |
|
|
Prague |
+420702151777 |
Monday to Friday 9:00-12:00；12:30-17:00; (Excluding Saturdays, Sundays and Public Holidays) |
|
|
Moscow |
007-495-6600555 |
09:00-18:00 (weekday) |
|
|
St. Petersburg |
Contact address: Office 530, 5th Floor, Efimova Street 4A, City St. Petersburg |
09:00 am-18:00 pm (Weekday) (UTC+3:00) |
| Region | Applicable countries/regions | Contact Information | Working hours |
|---|---|---|---|
|
Asia&Pacific |
Japan |
Tokyo: Contact Number: 0081-3-6269-9689 |
Weekdays: 9:30 - 18:30 (Japan Time Zone UTC+9:00) |
|
Thailand |
Contact address: Chamchuri Square Building, 24th Floor, Room No.24001, 319 Phayathai Rd, Pathumwan, Bangkok, 10330 |
08:30-17:30 (Weekday) (UTC+7:00) |
|
|
Chinese Taipei |
00886-2-27139555 |
09:00-12:00/13:30-18:00(weekday) |
|
|
Australia |
+61436868878/+61432183811 |
Monday to Friday 9:00-12:00；13:00-17:00; (Excluding Saturdays, Sundays and Public Holidays) |
|
|
Auckland |
For general inquiries, please contact 24-hour service hotline:(+86)95339 or (+86-898)95339（International rates apply） |
/ |
| Region | Applicable countries/regions | Contact Information | Working hours |
|---|---|---|---|
|
Middle East&Africa |
The United Arab Emirates/Dubai |
5EB-844,DAFZA,Dubai,UAE |
09:00-16:00 (Weekday) |
|
Tel Aviv |
+97236235688 |
Sunday to Thursday local time in Israel, 9am to 4pm |
|
|
Cairo |
0020 1099294106 |
Sunday to Thursday local time in Israel, 9:00am to 4:00pm,not available on local weekends and holidays. |
|
|
Saudi Arabia |
+966 538511838 |
Local time Sunday Thursday, 08:30-17:00 |
| Region | Contact Information | Applicable countries/regions | Working Hours | Pricing Information |
|---|---|---|---|---|
|
America |
888-688-8813 |
America, Canada |
24 Hours |
Free of Charge for Fixed Line and Mobile Calls |
| Region | Contact Information | Applicable countries/regions | Working Hours | Pricing Information |
|---|---|---|---|---|
|
Europe/Asia |
00-800-876-89999 |
Netherlands, France, Spain, Switzerland, United Kingdom, Germany, Belgium, Denmark, Portugal, Sweden, Poland, Czech Republic, Slovakia, Finland, Israel, Austria |
24 Hours |
Fixed-line calls are free, while fees for mobile calls are based on the regulations of the mobile service provider and are billed as local call charges. (In Sweden, only fixed-line calls are supported.) |
|
810-800-876-89999 |
Russia |
24 Hours |
Fixed-line calls are free, while fees for mobile calls are based on the regulations of the mobile service provider and are billed as local call charges. |
| Region | Contact Information | Applicable countries/regions | Working Hours | Pricing Information |
|---|---|---|---|---|
|
Oceania |
00-800-876-89999 |
Australia |
24 Hours |
Fixed-line calls are free, while fees for mobile calls are based on the regulations of the mobile service provider and are billed as local call charges. |
| Region | Contact Information | Applicable countries/regions | Working Hours | Pricing Information |
|---|---|---|---|---|
|
Global |
(+86) 95339 |
International Area and Hong Kong, Macao, and Taiwan Regions of China |
24 Hours |
International Call |