Airports In Other Regions Transfer Guide

  1. A.For passengers whose baggage is checked through to Beijing:


    1. 1.Other Canadian Cities — Toronto — Beijing:


      (1)For passengers who hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto→ Proceed directly to the Hainan Airlines boarding gate without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Have your passport information confirmed at the Hainan Airlines boarding gate (you may ask the attendant about the status of your checked baggage) → Board plane.

      (2)For passengers who do not hold a boarding pass for the Toronto-Beijing flight segment: Arrive in Toronto → Proceed to the arrivals area via the domestic arrivals hall (do not collect check-in baggage) → Proceed to departures and go to the Hainan Airlines counter to check-in → Clear security -> Proceed to the boarding gate (you may inquire about the status of your baggage) → Board plane


    2. 2.For passengers whose luggage is checked through to Toronto:


      Arrive in Toronto→ Proceed to the domestic arrivals area and retrieve baggage → Proceed to the Hainan Airlines counter on the departures level to check in and check baggage → Go through airport security → Proceed to boarding gate → Board plane


  2. B.US — Toronto — Beijing


    Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane



  3. C.Beijing — Toronto — Other Canadian Cities


    1. 1.For passengers whose luggage is checked through to the final destination:


      Arrive in Toronto → Clear immigration → Proceed to baggage claim and collect baggage → Clear customs with checked and carry-on baggage → Go to check-in counter to drop off checked baggage and collect boarding pass → Proceed to departures → Clear security → Proceed to boarding gate → Board plane


    2. 2.For passengers whose luggage is checked through to Toronto:


      Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear security → Proceed to boarding gate → Board plane


  4. D.Beijing — Toronto — US


    Arrive in Toronto → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on the departures level to check in → Clear US customs/immigration → Clear security → Proceed to boarding gate → Board plane


  5. Minimum Connecting Time

    Airport

    Hainan Airlines Designated Terminal

    Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

    Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

    Toronto Pearson International Airport

    Terminal T3

    T3=T3: 120 minutes

    T3=T1: 150 minutes

    T3=T3: 110 minutes

    T3=T1: 120 minutes

    Air-Rail Intermodality:240 minutes

    The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

A Other cities in Canada—Vancouver—Shenzhen

1.Transfer with checked-through baggage to Shenzhen :(It is recommended to contact the airline beforehand to verify your eligibility for direct baggage check-in to Shenzhen.)

Passengers arrive in Vancouver → Proceed from the domestic terminal to the international terminal (without collecting baggage in the domestic arrival hall) → Proceed to the boarding gate → Check in at the HNA counter (can inquire about the condition of through-checked baggage) → Board the plane

2.Transfer with checked-through baggage to Vancouver

Passengers arrive in Vancouver → Proceed to the domestic arrival hall to collect luggage → Proceed from the domestic terminal to the international terminal → Check in at the HNA counter on the departure level and drop off luggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane


B Other countries—Vancouver—Shenzhen

1.Transfer with checked-through baggage to Shenzhen:(It is recommended to contact the airline beforehand to verify your eligibility for direct baggage check-in to Shenzhen.)

Passengers arrive in Vancouver → Proceed to the international transfer area in the quarantine zone (without going through immigration procedures or collecting baggage) → Pass through the airport security check → Proceed to the boarding gate → Check in and inquire about the condition of through-checked baggage → Board the plane

2.Transfer with checked-through baggage to Vancouver

Passengers arrive in Vancouver → Go through immigration procedures → Proceed to baggage claim hall → Pass through customs with checked and carry-on baggage → Check in at the HNA counter on the departure level and drop off luggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane


C Shenzhen—Vancouver—Other cities in Canada

Baggage cannot be checked in through to the final destination

Passengers arrive in Vancouver → Go through immigration procedures → Proceed to baggage claim hall → Pass through customs with checked and carry-on baggage → Check in at the domestic airline transfer desk in the arrival hall → Pass through the airport security check → Proceed to the boarding gate → Board the plane


D Shenzhen–Vancouver–Other countries

Baggage cannot be checked in through to other countries

Passengers arrive in Vancouver → Go through immigration procedures → Proceed to baggage claim hall → Pass through customs with checked and carry-on baggage → Check in at the counter on the departure level and drop off luggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane


Minimum Connecting Time

Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Vancouver Airport

International Terminal

120 minutes

120 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

  1. A. Schengen Other cities/countries – Rome – Chongqing/Shenzhen:


    1. If baggage is checked through to Chongqing: Arrive in Rome → Go directly from the isolated area of the terminal to the boarding gate in  Zone E ,Search for Hainan Airlines staff at the boarding gate to update and check boarding documents→ Wait for boarding

    2. If baggage is only checked through to Rome: Arrive in Rome→ Go to the domestic arrivals hall to claim checked baggage → Go to the Hainan Airlines check-in counter on the Terminal T3 departure level to check in and recheck baggage → Go through airport security →Go to the boarding gate and wait for boarding


  2. B. Non Schengen Other cities/countries – Rome – Chongqing/Shenzhen:


    1. If baggage is checked through to Chongqing: Arrive in Rome → Go directly from the isolated area of the terminal to the boarding gate in  Zone E ,Search for Hainan Airlines staff at the boarding gate to update and check boarding documents→ Wait for boarding(Passengers without Schengen visas must have their luggage checked directly to their final destination)

    2. If baggage is only checked through to Rome(Schengen visa required): Arrive in Rome→ Go to the domestic arrivals hall to claim checked baggage → Go to the Hainan Airlines check-in counter on the Terminal T3 departure level to check in and recheck baggage → Go through airport security →Go to the boarding gate and wait for boarding


  3. C. Chongqing - Rome - Schengen Other cities/countries:


    1. If baggage is checked through to the final destination: Arrive in Rome → Go directly from the isolated area of the terminal to the domestic transfer counter (you do not need to claim checked baggage) → Go to the counter to get a boarding pass →Go to the boarding gate and wait for boarding

    2. If baggage is only checked through Rome: Arrive in Rome→ Complete immigration entry procedure → Go to the baggage claim to claim checked baggage → Take all checked baggage and carry-on items and go through customs inspection → Go to the departure floor to the check-in counter of the airline for your connecting flight to check in → Go through airport security →Go to the boarding gate and wait for boarding


  4. D. Chongqing - Rome - non Schengen cities/countries:


    1.If baggage is checked through to the final destination: Arrive in Rome → Go through the EU security check according to the transfer guide sign in the terminal → Find the boarding gate of your connecting flight on the information screen in the terminal (Generally, only the outbound flight information for flights within in the next two or three hours is displayed) do not need to claim checked baggage →Go to the boarding gate and wait for boarding(Passengers without Schengen visas must have their luggage checked directly to their final destination)

    2. If baggage is only checked through to Rome(Schengen visa required): Arrive in Rome→Complete immigration entry procedure → Go to the baggage claim to claim checked baggage → Take all checked baggage and carry-on items and go through customs inspection → Go to the departure floor to the check-in counter of the airline for your connecting flight to check in → Go through airport security →Go to the boarding gate and wait for boarding



  5. Minimum Connecting Time

    Airport

    Hainan Airlines Designated Terminal

    Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

    Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

    Rome Fiumicino Airport

    Terminal T3

    T3=T1/T2/T5: 120 minutes

    T3 to T3: 120 minutes

    T3=T1/T2/T5: 120 minutes

    T3 to T3: 120 minutes

    The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

  1. A.Other Schengen countries/cities–Milan–Shenzhen


    1.For passengers whose luggage is directly checked to their final destination, upon arrival in Milan → proceed directly from the quarantine zone in the terminal building to the HNA flight boarding gate (No need to proceed to the arrival hall to collect luggage) → board the flight (This procedure is applicable exclusively for transfers within Terminal 1 of Milan Malpensa Airport.)

    2.For passengers whose luggage is checked only to Milan, proceed to the arrival hall to collect luggage → follow the departure process for Milan flights and head to Departure Level 13 or 18 in Terminal 1 → check in at the HNA check-in counter and drop off luggage → pass through airport security check → proceed to the boarding gate → board the flight.


  2. B.Other non-Schengen countries/cities–Milan–Shenzhen


    1.For passengers whose luggage is checked directly to their final destination, upon arrival in Milan → proceed directly from the quarantine zone in the terminal building to the HNA flight boarding gate (No need to proceed to the arrival hall to collect luggage) and approach the airline staff at the boarding gate for boarding document updates and verification → board the flight (This procedure is applicable exclusively for transfers within Terminal 1 of Milan Malpensa Airport; Passengers without a Schengen visa must ensure that their luggage is checked directly to their final destination.)

    2.For passengers whose luggage is checked only to Milan (with a Schengen visa), proceed to the arrival hall to collect luggage → follow the departure procedure for Milan flights and head to Departure Level 13 or 18 within Terminal 1 → check in at the HNA check-in counter and drop off luggage → pass through airport security → proceed to the boarding gate → board the flight


  3. C.Milan–Shenzhen–Other Schengen countries/cities


    1.For passengers whose luggage is directly checked to their final destination, upon arrival in Milan, proceed directly from the quarantine zone in the terminal building to the transit counter (No need to visit the arrival hall to collect luggage) → complete the required check-in or boarding pass verification → proceed to the boarding gate → board the flight (This procedure applies exclusively to transfers within Terminal 1 of Milan Malpensa Airport.)

    2.For passengers whose luggage is checked only to Milan, proceed to the immigration checkpoint for check-in → go to the arrival hall to collect checked baggage → pass through customs with both checked and carry-on baggage → head to the departure level and find the counter of the carrier airline to check-in → pass through the airport security check → proceed to the boarding gate → board the flight


  4. D Milan–Shenzhen–Other non-Schengen countries/cities


    1.For passengers whose luggage is directly checked to their final destination, upon arrival in Milan, follow the transit guidelines in the terminal to pass through the Schengen area security check → reach the boarding gate in the non-Schengen area to print the boarding pass or check in online (No need to proceed through the arrival hall to collect luggage) → board the flight (This process applies exclusively to transfers within Terminal 1 of Milan Malpensa Airport; Passengers without a Schengen visa must ensure their luggage is checked directly to their final destination.)

    2.For passengers whose luggage is checked only to Milan (with a Schengen visa), proceed to the immigration checkpoint for check-in → go to the baggage claim area to collect checked luggage → pass through customs with both checked and carry-on baggage → head to the departure level and find the counter of the carrier airline to check-in → pass through the airport security check → proceed to the boarding gate → board the flight

  5. Notes: For passengers transferring Hainan Airlines flights at Milan Malpensa Terminal 2 (T2) and Milan Linate Airport (LIN), it is imperative to hold a Schengen visa and ensure sufficient time for ground transit.



    Minimum Connecting Time

    Airport

    Hainan Airlines Designated Terminal

    Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

    Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

    Milan Malpensa Airport

    Terminal T1

    Other AirlinesT1=T1: 90 minutes

    Other AirlinesT2=T1: 120 minutes

    T1=Other AirlinesT2: 120 minutes

    T1 =Other AirlinesT1: 90 minutes

    The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

  1. A. The transit process at Moscow airport for “Beijing -- Moscow -- Other countries” itineraries:
    *If the baggage can be checked directly to the final destination:


    Get off the plane → Follow the “TRANSFER” sign → Show ticket to airport staff → Handle check in formalities, Confirm baggage will be sent to the destination → Go through security check → Go to the boarding gate and wait for boarding.



  2. B. The transit process at Moscow airport for “Beijing -- Moscow -- Other Russian cities” itineraries:


    *If the baggage can only be checked to Moscow:


    Get off the plane → Go through Immigration formalities (including completing immigration / departure card / declaration forms, going through customs and border check etc.) → Pick up checked baggage → Go to Terminal B to handle check-in formalities at the counter of the airline for the connecting flight → Go through security procedures → Go to the boarding gate and wait for boarding.


  3. C. The transit process at Moscow airport for “Other countries (besides Russia) -- Moscow – Beijing” itineraries:


  4. *If the baggage can be checked directly to the final destination:


    Get off the plane → Follow the "TRANSFER" sign → Show ticket to airport staff → Handle check in formalities and confirm baggage will be sent to the destination → Go through security check → Go to the boarding gate and wait for boarding.


  5. D. The transit process at Moscow airport for “Other Russian cities -- Moscow – Beijing” itineraries:


  6. *If the baggage can only be checked to Moscow:


    Get off the plane → Pick up checked baggage → Go to Terminal C check in counters to handle check-in and luggage formalities → Go through Border check and through security procedures → Go to the boarding gate and wait for boarding.


  7. E. The transit process at Moscow airport for “Beijing -- Moscow -- Belarus” itineraries:


    *If the baggage can only be checked to Moscow:


    Get off the plane → Go through border inspection (required to have valid Russian visa and sign the entry cards) → Pick up checked baggage → Go through customs inspection (fill out the declaration form if needed) → Go to Terminal B check-in counter to handle check-in formalities → Go through security check → Go to the boarding gate and wait for boarding.


  8. F. The transit process at Moscow airport for “Belarus -- Moscow – Beijing” itineraries:


    *If the baggage can only be checked to Moscow:


    Get off the plane → Pick up checked luggage → Proceed to Terminal C check in counters for check-in and luggage formalities → Go through border check (A valid Russian visa is required), Go through security procedures →Go to the boarding gate and wait for boarding.



Minimum Connecting Time


Airport

Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Moscow

Terminal C

Hainan Airlines International Flights - Other Airlines International Flights: 90 minutes
Other Airlines International Flights - Hainan Airlines International Flights: 140 minutes

Hainan Airlines International Flights - Other Airlines Domestic Flights: 120 minutes
Other Airlines Domestic Flights - Hainan Airlines International Flights: 170 minutes


The above transfer times are for reference only. Please plan according to the actual announcements of the second airline.

A. Checked baggage only transported to London Heathrow Airport, not to the final destination:


Upon disembarking → Undergo immigration inspection → Collect checked baggage → Undergo customs inspection → Self-check the terminal and check-in counter for the connecting airline → Obtain boarding pass and check in the baggage for the subsequent flight → Undergo security check → Board the plane


B. Checked baggage transported to both London Heathrow Airport and the final destination (passengers in the restricted area exempt from passport verification or customs clearance)


Upon disembarking → Self-check the terminal for the connecting airline → Follow the purple transfer signs at Heathrow Airport to proceed to the terminal of the connecting flight from the current terminal → Undergo security check → Self-check the boarding gate for the connecting airline → Proceed to the boarding gate for the connecting airline → Obtain boarding pass, and confirm with boarding gate staff the loading status of your transfer baggage → Board the plane


Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Bangkok Suvarnabhumi International Airport

Only oneTerminal

90 minutes

120 minutes


The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

  1. 1. For passengers who need to collect their checked baggage in Manchester:


    Get off the plane → Go through immigration → Pick up baggage → Go through customs clearance → Check-in at counter of the airline for the connecting flight → Get boarding pass and check in baggage → Go through security check → Go to the boarding gate and wait for boarding


  2. 2. For passengers who need to collect their checked baggage at their final destination (Passengers remaining in the restricted area do not need go through passport checking or customs clearance):


    Get off the plane and head to the transit center → Go through security check → Check-in at counter of the airline for the connecting flight → Get boarding pass and confirm the baggage will be sent to the connecting flight → Go to the boarding gate and wait for boarding


Minimum Connecting Time

Overseas airport

Hainan Airlines flight terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Manchester

Terminal T2

180 minutes

180 minutes

The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

  1. A. Beijing Capital - Berlin - Other City/Country, Transit Process at Berlin Airport:


    1. 1. If the checked baggage is only labeled the destination to Berlin, and there is no boarding pass for the subsequent flight from Berlin to other city/country, the transfer route at Berlin Airport is as follows:

      Upon disembarking → Undergo immigration inspection → Collect checked baggage → Undergo customs inspection → Check the airport flight display screen → Proceed to the check-in counter of the connecting airline for the subsequent flight → Obtain boarding pass and check in the baggage for the subsequent flight → Undergo security check → Board the plane


    2. 2.If the checked baggage tag indicates not only the destination to Berlin but also the transfer route to the final destination, the transfer route at Berlin Airport is as follows:

      Upon disembarking → Follow the airport transfer signs to the airport transfer channel → Undergo security check for transfer → Arrive at the boarding gate for connecting flight → Confirm the baggage information with the connecting airline at the boarding gate → Board the plane


  2. B.Other City/Country - Berlin - Beijing Capital Airport, Transit Process at Berlin Airport


    1.If the passenger has boarding passes from other city/country to Berlin and from Berlin to Beijing, and the checked baggage is labeled to Beijing, the transfer route at Berlin Airport is as follows:

    Upon disembarking in Berlin → Find the boarding gate for the Berlin-Beijing flight on the airport display screen → Verify the visa at the immigration counter → Arrive at the boarding gate for the Berlin-Beijing flight → Present the boarding pass for the Berlin-Beijing flight and the checked baggage information at the boarding gate → Board the plane


    2.For passengers who only have boarding pass from other city/country to Berlin, without a boarding pass for the Berlin to Beijing flight.

    If the checked baggage is directly transferred to Beijing/without checked baggage, the transit route at Berlin Airport is as follows:

    Upon disembarking in Berlin → Check the airport flight display screen to find the check-in counter for the Berlin-Beijing flight → Proceed to the Hainan Airlines check-in counter for the Berlin-Beijing flight → Obtain the boarding pass for the Berlin-Beijing flight and confirm the transfer baggage at the check-in counter → Undergo security check → Verify the visa at the immigration counter → Arrive at the boarding gate → Board the plane

    (2)If the checked baggage is only transferred to Berlin, the transit route at Berlin Airport is as follows:

    Upon disembarking in Berlin → Collect checked baggage at the baggage carousel according to airport instructions → Proceed to the Hainan Airlines check-in counter for the Berlin-Beijing flight → Obtain the Berlin-Beijing boarding pass at the check-in counter and recheck the checked baggage → Undergo security check → Verify the visa at the immigration counter → Arrive at the boarding gate → Board the plane


    Warm Tips: Due to the current operation situation at Berlin Airport, transit without a Schengen visa at Berlin Airport is temporarily suspended. Please arrange your trip accordingly.


Minimum Connecting Time

Overseas airport

Hainan Airlines flight terminal

Connecting between an international flight on Hainan Airlines and a international flight on another airline

Connecting between an international flight on Hainan Airlines and a domestic flight on another airline

Berlin

Terminal 1

120 minutes

120 minutes

The above minimum connecting time is provided only for reference. Please plan according to the actual announcements of the second carrier.


  1. A. Transit process at the Brussels Airport, Beijing Capital Airport - Brussels - other Schengen cities / other countries


    1. For the transit route with no final destination indicated in the checked baggage tag, and only the transit route to Brussels is shown:

    Passengers get off the plane → Walk straight to the end where the immigration checkpoint locates → Pick up the checked baggage at the baggage carousel → Proceed with customs check → Go out and then into the second floor of the arrival level, where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Look for the connecting flight check-in counter for the following leg of the journey on the large screen, and then proceed to re-check baggage and obtain a boarding pass → On the departure level, proceed to the gate of Area A. Please be aware that Area A can be reached by turning left when passengers are facing the apron after passing through the security checkpoint

    2. For the transit route that in addition to the transit route to Brussels, there is the final destination shown in the baggage tag:

    Passengers get off the plane → Walk straight to the immigration checkpoint where they should turn right to find a railing and a sign for Transit Area A → Accept security check → Proceed with customs check → Follow the sign to enter Area A → Check the display (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of Transit Area A → Obtain the boarding pass for the connection section of the trip, and present the baggage tag to confirm the transit baggage → Board the plane


  2. B. Transit process at the Brussels Airport, Beijing Capital Airport - Brussels - other non-Schengen cities / other countries


    1. For the transit route with no final destination indicated in the checked baggage tag, and only the transit route to Brussels is shown.

    Please request combined baggage transportation to the final destination at the point of departure, otherwise we cannot guarantee the shipping of the baggage of passengers without a Schengen visa to the final destination.

    For passengers with a Schengen visa:

    Passengers get off the plane → Walk straight to the end where the immigration checkpoint locates → Pick up the checked baggage at the baggage carousel → Proceed with customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Look for the connecting flight check-in counter for the following leg of the journey on the large screen, and then proceed to re-check baggage and obtain a boarding pass → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint

    2. For the transit route that in addition to the transit route to Brussels, there is the final destination shown in the baggage tag:

    Passengers get off the plane → Walk straight to the immigration checkpoint where they should turn right to find a railing and a sign for Transit Area B → Accept security check → Turn left and go upstairs to Area B, where they will see the entrance of duty-free store on the left → Check the display (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of Transit Area B → Obtain the boarding pass for the connection section of the trip, and present the baggage tag to confirm the transit baggage → Board the plane


  3. C. Transit process at the Brussels Airport, Other Schengen cities (by taking the flight of other airlines) - Brussels - Beijing Capital Airport


    1. For the transit route with no subsequent transit route to China indicated in the checked baggage tag, and only the transit route to Brussels is shown:

    Passengers get off the plane → Pick up the checked baggage at the baggage carousel → Accept customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Check the large screen for information → Proceed to the Hainan Airlines' service counter to re-check baggage and obtain a boarding pass. → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint

    For the transit route that in addition to the transit route to Brussels, there is the transit route to Beijing Capital Airport shown in the baggage tag:

    Passengers get off the plane → Proceed to Area B on the third floor by following the signs → Go through a lengthy, floor-to-ceiling glass passage at the end to border control in Area B → Follow the instructions on the screen to the gate of the Hainan Airlines HU492 in Area B → Obtain the boarding pass for the flight from Brussels-Beijing at the gate, present and confirm transit baggage → Board the flight


  4. D. Transit Process at the Brussels airport, Other Schengen Cities - Brussels - Beijing Capital Airport


    1. For the transit route with no subsequent transit route to China indicated in the baggage tag, and only the transit route to Brussels is shown:

    Please request combined baggage transportation to the final destination at an external point, otherwise we cannot guarantee the shipping of the baggage of passengers without a Schengen visa to the final destination.

    For passengers with a Schengen visa:

    Passengers get off the plane → Proceed with the immigration check → Pick up the checked baggage at the baggage carousel → Accept customs check → Go out and then into the second floor of the arrival level where passengers will meet the welcome crowd → Turn right and proceed about 20 meters to the elevators that will take passengers to the third floor of the arrival level → Check the large screen for information → Proceed to the Hainan Airlines' service counter to re-check baggage and obtain a boarding pass. → On the departure level, proceed to the gate of Area B. Please be aware that Area B can be reached by turning right when passengers are facing the apron after passing through the security checkpoint

    2. For the transit route that in addition to the transit route to Brussels, there is the transit route to Beijing Capital Airport shown in the baggage tag:

    Passengers get off the plane → Walk straight to the immigration checkpoint and turn right to find a railing and a sign for Transit Area B → Proceed with security check → Turn left and go upstairs to Area B where passengers will see the entrance of duty-free store on the left → Check the display for information (pay attention to the flight number for the connection section of the trip and related boarding gate) → Proceed to the boarding gate of the Hainan Airlines HU492 at the Transit Area B → Gain the boarding pass for the connection section of the trip and present the baggage tag to confirm the transit baggage → Board the plane


    Minimum Connecting Time


    Overseas airport

    Terminal designated for Hainan Airlines flights

    Connecting an international flight of Hainan Airlines to an international flight of a foreign airlines

    Brussels

    Terminal B

    70 minutes


    *The above minimum connection times are provided for reference only. Please make plans according to actual announcements from the carrier for the second flight segment.

A. China (Shenzhen, Chongqing) - France (Paris Charles de Gaulle Airport) - Third Countries/Cities/Regions


1. For passengers requiring to claim baggage in Paris:

Check-in at the departure airport → Consult with staff at the departure airport to determine if baggage can be checked through to the final destination airport → Confirm the need for baggage claim in Paris by checking the baggage receipt (only CDG identifier on the destination field) → Board the flight to Paris Charles de Gaulle Airport and arrive at Terminal 1 (T1) → Follow signs for "Sortie/Exit/出口" to reach the French Immigration Checkpoint for immigration procedures → Follow signs for "Bagages/Baggage Claim/行李提取" to locate the baggage carousel for baggage claim → Proceed to the arrival floor of the terminal (Floor 5 for T1) after completing exit procedures → Determine the departure terminal for the next flight using the network, airline APP, airport electronic screens, or by consulting airport staff → Take the free inter-terminal shuttle train (CDGVAL) or bus to reach the departure terminal for the next flight, and proceed to the check-in area for check-in.

2. For passengers not requiring baggage claim in Paris:

Check-in at the departure airport → Consult with staff at the departure airport to determine if baggage can be checked through to the final destination airport → Ensure the baggage is allowed to be checked through to the final destination by checking the baggage receipt (except for the CDG identifier, there is also an IATA code (three letters) for the final destination airport on the destination field).→ Board the flight to Paris Charles de Gaulle Airport and arrive at Terminal 1 (T1) → Determine the departure terminal for the next flight in advance using the network, airline APP, airport electronic screens, or by consulting airport staff. → Follow signs for "Correspondances/Transfer/转机" to take the inter-terminal shuttle bus to reach the departure terminal for the next flight → Upon arrival at the boarding gate for the next flight, inform staff of your presence and complete any necessary boarding procedures as required.


B. Third Countries/Cities/Regions - France (Paris Charles de Gaulle Airport) - China (Shenzhen, Chongqing)


1. For passengers requiring to claim baggage in Paris:

Check-in at the departure airport → Consult with staff at the departure airport to determine if baggage can be checked through to Shenzhen or Chongqing (Passengers transferring from a third country/region/city via Paris to China are required to claim their checked baggage at their first port of entry in China according to the customs and through-check-in regulations) → Confirm the need for baggage claim in Paris by checking the baggage receipt (only CDG identifier on the destination field) → Board the flight to Paris Charles de Gaulle Airport → Follow signs for "Sortie/Exit/出口" to reach the French Immigration Checkpoint for immigration procedures → Follow signs for "Bagages/Baggage Claim/行李提取" to locate the baggage carousel for baggage claim → Proceed to the arrival floor of the terminal after completing exit procedures → Take the free inter-terminal shuttle train (CDGVAL) or bus to reach Terminal 1 (T1) → Determine the Hainan Airlines check-in area through electronic screens at T1 → Proceed to Hainan Airlines check-in area for check-in (Please note: Hainan Airlines' international flights close check-in one hour before the departure, so please ensure sufficient transfer time).

2. For passengers not requiring baggage claim in Paris:

Check-in at the departure airport → Consult with staff at the departure airport to determine if baggage can be checked through to Shenzhen or Chongqing (Passengers transferring from a third country/region/city via Paris to China are required to claim their checked baggage at their first port of entry in China according to the customs and through-check-in regulations) → Ensure the baggage is allowed to be checked through to the final destination by checking the baggage receipt (except for the CDG identifier, there is also an identifier of the first point of entry into China, SZX or CKG on the destination field).→ Board the flight to Paris Charles de Gaulle Airport → Follow signs for "Correspondances/Transfer/转机" to take the inter-terminal shuttle bus to reach the Terminal 1 (T1) → Determine the boarding gate for Hainan Airlines flight through electronic screens at T1 → Upon arrival at the boarding gate for Hainan Airlines flight, inform staff of your presence and complete any necessary boarding procedures as required. (Please note: Hainan Airlines' international flights close check-in one hour before the departure, so please ensure sufficient transfer time).

Warm Tips:

1. With high passenger traffic, Paris Charles de Gaulle Airport has multiple terminals, leading to complex transit procedures. During peak hours, extended queues for immigration and security checks are common. Transit passengers are advised to carefully consider the minimum connecting time and arrive early at the airport's check-in area or boarding gate to complete the boarding procedures.

2. For more information on transit at Paris Charles de Gaulle Airport, passengers can access the network, ticket agents, official website of Hainan Airlines, official Hainan Airlines APP, Official website of Paris Airport or official Paris Aéroport APP.



Minimum Connecting Time

Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Charles De Gaulle Airport

Terminal T1

Hainan Airlines International Flights=Other Airlines International Flights:150 minutes

Hainan Airlines International Flights=Other Airlines Domestic Flights: 150 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Connecting between international flights and domestic flights at Tokyo Narita Airport:


Please click here to view the English website for information on international flights to domestic flights at Narita Airport.

Tips: For information on buses between terminals, please click here for reference.


Minimum Connecting Time


Overseas airport

Hainan Airlines flight terminal

Connecting between an international flight on Hainan Airlines

and a international flight on another airline

Connecting between an international flight on Hainan Airlines

and a domestic flight on another airline

Tokyo Narita

Terminal 2

Foreign Airlines International - Hainan Airlines International
T3-T2: 120 minutes
Hainan Airlines International - another Airlines International
T2-T3: 130 minutes
Another Airlines International - Hainan Airlines International
T2-T2: 90 minutes
Hainan Airlines International - Another Airlines International
T2-T2: 90 minutes
Another Airlines International - Hainan Airlines International
T1-T2: 90 minutes
Hainan Airlines International - Another Airlines International
T2-T1: 90 minutes

Another Airlines Domestic - Hainan Airlines International
T3-T2: 110 minutes
Another Airlines Domestic - Hainan Airlines International
T2-T2: 90 minutes
Hainan Airlines International - Another Airlines Domestic
T2-T2: 100 minutes
Another Airlines Domestic - Hainan Airlines International
T1-T2: 90 minutes
Hainan Airlines International - Another Airlines Domestic
T2-T1: 110 minutes

The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

Hainan Airlines operates flights on the CHN-ROK route between Dalian and Seoul Arrival and departure procedures at Incheon International Airport (T1) are organized into three areas: the T1 terminal, the boarding hall, and the T2 terminal.


A. Dalian Zhoushuizi Airport–Incheon Airport–Third Country: Transit Process in Incheon Airport, ROK


International transit luggage, please contact your airline company in advance to confirm the process:

1. Transfer in T1:

Upon arrival, passengers should disembark at the 2nd floor of T1. For transit passengers, a security check is mandatory. After completing the security check, transit passengers without boarding passes are required to proceed to the transit desk located on the 4th floor of T1. From there, they may board their flight via the gate on the 3rd floor of T1.

2. From T1 to boarding hall:

Upon arrival, passengers should disembark at the 2nd floor of T1. For transit passengers, a security check is mandatory→To reach to the boarding hall, passengers may take the ferry train from the 1st basement floor of T1. Afterwards, visit the transfer desk. Transfer passengers without tickets are required to proceed to the transit desk on the 3rd floor of the boarding hall. Finally, proceed to the gate located on the 3rd floor of the boarding hall for boarding.

3. From T1 to T2:

Upon arrival, passengers should disembark on the 2nd of T1 and proceed to the transit security checkpoint. Similar to departures, transfers require a security check. After completing the security check, passengers should take the shuttle train on the 1st basement floor of T1 to reach the boarding hall. When transferring on the 1st basement floor of T1, passengers must pass through the automatic turnstile gate after travelling 10-20 meters. Next, passengers should take the shuttle train on the 1st basement floor of T1 to reach T2. Transferring passengers without boarding passes are required to proceed to the transfer desk on the 4th floor of T1. Finally, passengers can proceed to the boarding gate on the 3rd floor of T1 for boarding.


B. Dalian Zhousuizi Airport-Incheon Airport-cities in South Korea,Transit Process in Incheon Airport, ROK:


To arrange international transfers for your domestic baggage in Korea, please contact your airline company in advance to confirm the process:

Upon arrival at Incheon Airport, passengers should follow the transfer signs to proceed to the transfer security check, which is conducted similarly to the departure. Afterwards, proceed to the transit desk. Passengers without a transfer ticket should exchange their boarding passes at the transit desk. Finally, confirm the gate number and proceed to the boarding gate on the 3rd floor.

Notes:

1. Passengers transferring to domestic flights at Incheon Airport are prohibited from using the international arrival/departure hall.

2. Please be aware that transferring between T1 and T2 for domestic flights may require additional time to move between the terminals.


C. Third country-Incheon Airport-Dalian Zhoushuizi Airport,Transit Process in Incheon Airport, ROK:


International transit luggage, please contact your airline company in advance to confirm the process:

1.Transfer in T1:

Upon arrival, passengers should disembark on the 2nd floor of T1. For transit passengers, a security check is mandatory. After completing the security check, transit passengers must proceed to the HNA flight boarding gate located on the 3rd floor of T1 to exchange their boarding passes. Then they may proceed to board their flight.

2. From boarding hall to T1:

Upon arrival, passengers should disembark on the 2nd floor of the boarding hall. To reach T1, they may take the shuttle bus on the 1st basement floor. For transit passengers, a security check is mandatory. After completing the security check, transit passengers must proceed to the HNA flight boarding gate located on the 3rd floor of T1 to exchange their boarding passes. Then they may proceed to board their flight.

3. From T2 to T1:

Upon arrival, passengers should disembark on the 2nd floor of T2. To transfer, they must first pass through the AGT. To reach the boarding hall, they may take the shuttle bus located on the 1st basement floor of T2. After reaching the 1st basement floor of the boarding hall, they will need to pass through the AGT once again.→To reach T1, they may take the shuttle bus on the 1st basement floor. For transit passengers, a security check is mandatory. After completing the security check, transit passengers must proceed to the HNA flight boarding gate located on the 1rd floor of T1 to exchange their boarding passes. Then they may proceed to board their flight.


D. Cities in ROK–Incheon Airport–Dalian Zhoushuizi Airport: Transit Process in Incheon Airport:


To arrange domestic transfers for your international baggage in South Korea, please contact your airline company in advance to confirm the process:

Upon disembarking, passengers should take the escalator to the 3rd floor departure hall. Then they should verify their designated gate number and proceed to the boarding gate on the same floor. Boarding passes or e-tickets are required to be presented for boarding.

Notes: Please be aware that transferring between T1 and T2 for domestic flights may require additional time to move between the terminals.


Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Transfer Time Between Other Airlines Domestic  Flights and Hainan Airlines International Flights

Incheon Airport

Terminal T1

T1=T1: 70 minutes
T1=T2: 90 minutes
T1=Gimpo Airport: 240minutes
Gimpo Airport =T1: 150minutes

T1-T1: 100 minutes
T1-T2: 100 minutes
T1-Gimpo Airport: 170minutes

T1-T1: 110 minutes
T2-T1: 120 minutes
Gimpo Airport -T1: 150minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

A. Passengers without a valid Schengen visa but with a connecting ticket will have their boarding passes and baggage checked through to their final destination processed at the Chongqing departure airport. The details are as follows:


1.Chongqing–Madrid–other non-Schengen countries/cities (T1=T4S) (connecting flights): Transit Process at Madrid Airport

International transit baggage can be checked through to the final destination. The transfer process is as follows:

Upon disembarking, passengers should follow the signs for transfer to T4S and proceed to the T1 transfer information counter, situated in front of the T1 arrival inspection station. Passengers are required to present their connecting ticket to the staff at the information counter. The airport staff will then arrange for an in-field transfer bus to T4S. After going through the security check again, passengers should wait in the designated waiting area. Prior to boarding, passengers should confirm their baggage number with the gate staff.


2.Chongqing–Madrid–other non-Schengen countries/cities (T1=T1) (connecting flights): Transit Process at Madrid Airport

International transit baggage can be checked through to the final destination. The transfer process is as follows:

Upon disembarking, passengers should follow the airport transit signs and proceed to the infield transit. They will then need to re-check in at the security checkpoints before waiting in the designated waiting area. Passengers should check with the staff at the gate of their flight to confirm their baggage number prior to boarding.


B. Passengers with a valid Schengen visa and a connecting ticket will have their boarding passes and baggage checked through to their final destination processed at the Chongqing departure airport.


1.Chongqing–Madrid–other Schengen countries/cities (T1=T2/T3/T4) (connecting flights)

Upon disembarking, passengers must go through immigration and customs procedures at Spain. Afterwards, they need to pass through security checkpoints and proceed to the designated waiting area. Passengers are required to confirm their baggage number with the gate staff prior to boarding.

2.Chongqing–Madrid–other non-Schengen countries/cities (T1=T2/T3/T4) (connecting flights)

Upon disembarking, passengers must go through immigration and customs procedures at Spain. Afterwards, they need to pass through security checkpoints and proceed to the designated waiting area. Passengers are required to confirm their baggage number with the gate staff prior to boarding.


C. Passengers holding a valid Schengen visa but without a connecting ticket will be allowed to board their flight to Madrid at the Chongqing departure airport.


Upon disembarking, passengers should enter Spain. They should claim their baggage and check it in again for their connecting flights. After checking in their baggage, they will need to go through the security check. Passengers should then proceed to the designated waiting area, where they must confirm their baggage number with the gate staff prior to boarding.


D. Cities outside Spain–Madrid–Chongqing: Transit Process at Madrid Airport

International transit baggage can be checked through to the final destination. The transfer process is as follows:

Upon disembarking, passengers should follow the airport transit signs and go through security check. Upon arriving at T1, they can refer to the airport’s information display for guidance on how to reach the boarding gate for HNA. At the gate, passengers need to present their ticket to the staff, check in for their boarding pass, and confirm their transit baggage. Once checked in, passengers should wait for their flight in the designated waiting area prior to boarding.


E. Other Cities in Spain–Madrid–Chongqing: Transit Process at Madrid Airport

The baggage can only be checked through to Madrid. The transfer process is as follows:

Upon disembarking, passengers should withdraw their checked baggage. They will then proceed to the check-in counter in the terminal to complete check-in and baggage drop-off procedures. Afterwards, they will go through the border and security check before waiting in the designated area. Finally, they will board the plane.



Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Madrid Barajas Airport

Terminal T1

Other Airlines International Flights-Hainan Airlines International Flights:
T1-T1: 60minutes
T2/T3-T1: 60minutes
T4-T1: 150minutes
T4S-T1: 165minutes
Hainan Airlines International Flights - Other Airlines International Flights
T1-T1: 90minutes
T1-T2/T3: 90minutes
T1-T4: 150minutes
T1-T4S: 165minutes

Other Airlines Domestic Flights-Hainan Airlines International Flights:
T1-T1: 60minutes
T2/T3-T1: 60minutes
T4-T1: 150minutes
T4S-T1: 165minutes
Hainan Airlines International Flights- Other Airlines Domestic Flights
T1-T1: 90minutes
T1-T2/T3: 90minutes
T1-T4: 150minutes
T1-T4S: 165minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

A. Other Cities/Countries/Regions-Belgrade-Beijing

Follow the airport signs to access the transit channel → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.


B. Beijing-Belgrade-Other Cities/Countries/Regions, For Passengers with Subsequent Transfer Flight from Beijing

1. Beijing-Belgrade-other cities: check-in boarding pass for Belgrade, check-in baggage for Belgrade, passengers need to pick up baggage after arrival in Belgrade for customs inspection.

Follow the airport signs to go through passport inspection → pick up baggage in the baggage arrival area and go through customs inspection → follow the airport information to reach the terminal to check in for the subsequent flight → obtain the boarding pass and check in the baggage → go through the security check, passport inspection, and then board the plane.

2. Beijing-Belgrade-other countries/regions: The departure time of the passengers' subsequent flight should be within 24 hours after arrival in Belgrade. Check-in boarding pass for Belgrade and check-in baggage to destination.

Follow the airport signs to access the transit channel → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.

3. If non-Chinese passengers transit without a visa (TWOV) in Belgrade, the departure time of the subsequent flight should be within 24 hours after arrival in Belgrade. Passengers need to confirm whether they meet the visa requirements of the final destination before departing.

Confirm with the staff of the departure station in advance whether to meet the requirements of the final destination → follow the airport signs to access the transit channel after arrival in Belgrade → print the boarding pass for the subsequent flight at the transit channel → present the baggage tag and confirm the baggage information (baggage number, number of pieces, weight) with the staff at the transit channel → follow the airport signs to go through the transit security check channel and then board the plane.



Minimum Connecting Time


Overseas airport

Hainan Airlines flight terminal

Connecting between an international flight on Hainan Airlines

and a international flight on another airline

Connecting between an international flight on Hainan Airlines

and a domestic flight on another airline

Belgrade

Terminal 2

90 minutes

None


The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

A Other Cities of New Zealand-Auckland-Shenzhen

1. Check in baggage directly to Auckland: Passengers without boarding passes for the Auckland-Shenzhen section arrive in Auckland by domestic flight → arrive at the domestic flight terminal and pick up baggage → proceed to Auckland International Departure Hall → check-in at HNA check-in counter and check-in baggage → go through the airport security check → proceed to boarding gate → board the plane

Tips: Hainan Airlines check-in counter opens 3.5 hours before take-off

2. Check in baggage to Shenzhen: Passengers arrive at the domestic airport in Auckland → proceed directly to Auckland International Departure → check-in at the HNA check-in counter and provide baggage tag receipt → go through the airport security check → proceed to boarding gate → board the plane

Tips: Hainan Airlines check-in counter opens 3.5 hours before take-off


B Shenzhen-Auckland-Other Cities of New Zealand

1. Regardless of whether the baggage is checked in directly to the final destination, passengers arrive in Auckland → complete entry formalities with the Immigration Department → proceed to the baggage hall and pick up the checked baggage → carry the checked baggage and carry-on baggage through customs inspection → proceed to the Auckland Domestic Terminal → find the counter of the carrier airline → check-in/check-in baggage → go through the airport security check → proceed to the boarding gate → board the plane


C Shenzhen-Auckland-Transfer to Other Airlines to a Third Country Outside New Zealand

1. Passengers who check in the baggage directly to the final destination arrive in Auckland → proceed to Auckland International Transit Departure Hall → go through the airport security check → find the counter/boarding gate of the carrier airline → check-in/provide baggage receipt → board the plane

2. Passengers who check in the baggage to Auckland arrive in Auckland → complete entry formalities with the Immigration Department (passengers with a transit visa can not enter the country and need to contact the airport staff to assist with baggage transfer) → proceed to the baggage hall and pick up the checked baggage → check-in baggage and carry-on baggage through the customs inspection → proceed to Auckland International Departure Hall → find the counter of the carrier airline to check-in → go through the airport security check → go to the boarding gate → board the plane


Minimum Connecting Time


Overseas airport

Hainan Airlines flight terminal

Connecting between an international flight on Hainan Airlines

and a international flight on another airline

Connecting between an international flight on Hainan Airlines

and a domestic flight on another airline

Auckland

International Terminal 

120 minutes

150 minutes

The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

Khabarovsk does not permit transit without a visa. Passengers arriving in Khabarovsk for connecting flights to other countries must possess a valid Russian visa to enter the country and continue their journey.


A. Harbin-Khabarovsk-Other cities in Russia

Passengers are kindly reminded to exchange their boarding passes for Khabarovsk - check their baggage through to Khabarovsk. Upon arrival, passengers are required to collect their baggage, undergo customs inspection, and then proceed to the check-in counters of the corresponding airline in the terminal to check in for their connecting flights.


B. Harbin-Khabarovsk-Belarus (To enter Russia, passengers must possess a valid Russian visa.)


Passengers are kindly reminded to exchange their boarding passes for Khabarovsk - check their baggage through to Khabarovsk-Upon arrival in Khabarovsk, Russia-passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.


C. Other cities in Russia-Khabarovsk-Harbin

Upon arrival in Khabarovsk, Russia, passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.


D. Other countries-Khabarovsk-Harbin (To enter Russia, passengers must possess a valid Russian visa.)

Upon arrival in Khabarovsk, Russia, passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.


E. Belarus-Khabarovsk-Harbin (To exit Russia, passengers must possess a valid Russian visa.)

Upon arrival in Khabarovsk, Russia, passengers are required to undergo customs inspection, collect their baggage, and proceed to the check-in counter of the next carrier.



Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Khabarovsk Airport

Tnternational Terminal

150 minutes

160 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

A. HNA international flights to Bangkok for transfer to other carriers' international flights


Upon arrival at Bangkok International Airport, please confirm the airline for your next flight and follow the transfer signs to the quarantine zone. Please ensure to check in at the airline transfer counter during check-in hours for connecting flights.

The transfer process consists of arrival, quarantine security check (located near transfer counters in various areas, please follow signs to identify), obtaining boarding pass at the quarantine area transfer counter, transferring to the departure gate, and boarding the flight.

Please note that this process is exclusively applicable to mutual transfers between carriers that have the capability to offer direct baggage service with HNA. For other carriers, passengers will need to enter the country with the appropriate visa, claim the checked baggage, go through customs, and proceed to the check-in counters of the carrier in the next section on the 4th floor of the departure hall for check-in and baggage drop-off.


B. HNA international flights from Bangkok to domestic flights of other carriers


Upon arrival at Bangkok International Airport, please proceed through immigration and collect your baggage via customs. Then, make your way to the 4th floor departure lounge using either the escalator or straight staircase. Finally, check-in at the airline counter for your next flight.

Arrival – Pass Through Immigration – Collect Your Baggage – Pass Through Customs – Arrive at the 4th Floor Check-In Lobby – Follow the Signs to the Airline Counter – Check In – Pass Through Security – Proceed to the Boarding Gate – Board the Plane


C. Domestic flights from other carriers to Bangkok for HNA international flights


Upon arrival at Bangkok International Airport, please proceed to the domestic arrival baggage carousel to claim your baggage. Then, take the escalators or straight staircases to the 4th floor departure lounge. Finally, arrive at the HNA check-in counter for check-in and baggage drop-off.

Arrival – Claim Your Baggage – Proceed to the 4th Floor Check-In Hall – Follow the Signs to the Airline Counter – Check In – Pass Through Security – Pass Through Immigration – Proceed to the Boarding Gate – Board the Plane



Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Bangkok Suvarnabhumi International Airport

Only oneTerminal 

90 minutes

120 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

A. Other Thailand Cities–Phuket–Guangzhou Baiyun


1. Baggage is checked directly to Guangzhou Baiyun for transit: If you purchase a combined ticket for transit on HNA flights via Phuket, it is advisable to contact the airline in advance to confirm your eligibility for direct check-in of your baggage to Guangzhou Baiyun.

Upon arrival in Phuket, passengers should proceed to the international lounge from the domestic lounge. They will need to collect their baggage from the domestic arrival hall prior to proceeding to the Hainan Airlines check-in counters located in the departure hall. Here, they can complete the check-in process, including any necessary arrangements for checked baggage. After completing check-in, passengers should proceed through airport security and immigration procedures prior to heading to the boarding gate for their flight.

2.Baggage is checked to Phuket for transit:

Upon arrival in Phuket, passengers should proceed to the domestic arrival hall to collect their luggage. Then, they should make their way to the international lounge and head to the Hainan Airlines check-in counter located in the departure hall to check in and drop off their luggage→passengers should proceed through airport security and immigration procedures prior to heading to the boarding gate for their flight.


B. Other Countis–Phuket–Guangzhou Baiyun


1. Baggage is checked directly to Guangzhou Baiyun for transit: If you purchase a combined ticket for transit on HNA flights via Phuket, it is advisable to contact the airline in advance to confirm your eligibility for direct check-in of your baggage to Guangzhou Baiyun.

Passengers arriving in Phuket should proceed to the international transit area within the quarantine zone. It is imperative to inform the airline in advance that they do not require immigration or baggage claim services. After passing through airport security, they should proceed to the boarding gate and check in. They may also inquire whether their baggage can be checked in to their final destination prior to boarding the plane.

2. Baggage is checked to Phuket for transit:

Upon arrival in Phuket, passengers should proceed to the immigration checkpoint for check-in. They can then collect their checked baggage at the baggage hall and proceed to customs for clearance of both checked and carry-on baggage. Next, passengers should proceed to the HNA check-in counters on the departure floor to complete the check-in process and hand over their baggage. After passing through airport security, passengers should go through immigration departure procedures and proceed to the boarding gate for boarding the plane.


C. Guangzhou Baiyun-Phuket-and other cities in Thailand


1. Baggage cannot be checked directly to the final destination

2. Baggage is checked to Phuket:

Upon arrival in Phuket, passengers should proceed to the immigration counter to complete necessary formalities. Afterwards, they should proceed to the baggage hall to claim their checked baggage. After receiving their baggage, they must pass through customs with both their checked and carry-on baggage. Finally, passengers should walk from the international lounge to the domestic lounge→Check in at the counter →through airport security → proceeding to the boarding gate and boarding the plane.


D Guangzhou Baiyun-Phuket- -other countries


1. Baggage is checked directly to other countries for transit: For passengers holding interline tickets with HNA and transiting on the same day, it is advisable to contact the carrier in advance to confirm whether direct check-in procedures are available.

Upon arrival at Phuket, passengers should proceed to the international transit area in the quarantine zone. It is necessary to notify the airline in advance that passengers do not need to go through immigration procedures or claim their baggage. Afterwards, they must pass through airport security and proceed to the boarding gate. Passengers should check in and inquire whether their baggage can be checked to their final destination prior to boarding the plane.

2. Baggage is checked to Phuket for transit

Upon arrival in Phuket, passengers must proceed through immigration procedures, collect their baggage in the baggage hall, and pass through customs with both checked and carry-on baggage. Next, passengers should proceed to the check-in counters on the departure floor to check-in for their flight and deliver their baggage. After checking in, passengers must pass through airport security and immigration procedures prior to proceeding to the boarding gate and boarding the plane.


Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Phuket International Airport

International Terminal T1

60 minutes

90 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Friendly Reminder: Passengers travelling to Taipei for transit on a flight departing from the Chinese mainland are required to possess an Exit & Entry Permit to Taiwan Area or entry visa to Taipei. Please note that the transit process may be subject to temporary changes. For up-to-date information, please refer to the on-site transit arrangements at the local airport. To guarantee a seamless travel experience, we recommend acquainting yourself with the details pertaining to the local airport or the initial point of entry prior to your journey.


A. Guangzhou/Beijing Capital–Taipei–Other Cities in Taiwan


Baggage is checked to Taipei Taoyuan Airport:

1. Passengers are required to possess an Exit & Entry Permit or an Entry Visa for Taipei. Visa-free countries are exempt from this requirement.

2. After getting off the plane, passengers are required to go through a series of procedures including quarantine, certificate inspection, baggage claim, and customs inspection. For those who are transferring to Taipei Songshan Airport by MRT, buses, or taxis, they need to complete the check-in process by themselves. The whole process usually takes around one hour.:


B. Guangzhou/Beijing Capital-Taipei-Other Countries or Regions


1. Baggage is checked to Taipei Taoyuan Airport:

After getting off the plane, passengers are required to go through a series of procedures including quarantine, certificate inspection, baggage claim, and customs inspection→Please proceed to the check-in counters located in the T2/F3 or T1 Departure Hall for your next flight segment. Complete the check-in and baggage formalities, go through security, check your identification, and board the aircraft.

2. Your baggage will be checked through to your final destination without the need for entry. (Please ensure that you transfer within the restricted area of the terminal):

Upon arrival, please proceed to quarantine. Then, check-in at the transit counter of the carrier for your next flight segment. Undergo security check in the transit area and board the connecting flight.

3、our baggage will be checked through to your final destination without the need for entry. (If you possess an Entry Permit or Visa, you may enter Taipei):

Passengers are required to undergo disembarkation, quarantine, and document verification, as well as a custom security check prior to proceeding to the T2/F3 or T1 Departure Hall to exchange boarding passes at the airline counter for their next flight segment. After completing the security check and document verification, passengers may proceed to board the plane.


C. Other cities in Taiwan-Taipei-Guangzhou/Beijing capital


Baggage is checked to Taipei Songshan Airport:

Upon arrival at Taipei Songshan Airport, passengers should retrieve their baggage and proceed to transfer to Taoyuan Airport via MRT, bus, or taxi. The journey takes approximately one hour. After arriving at Taoyuan Airport, passengers should proceed to the Hainan Airlines check-in counters at T2 to check-in their boarding passes and baggage. After completing the process, passengers should proceed to the security check and document verification prior to boarding the flight.


D. Other countries or regions-Taipei-Guangzhou/Beijing capital


1. Baggage is directly checked through to destinations within the Chinese Mainland (connecting tickets are required)

Upon disembarking, passengers are required to proceed to the quarantine area and then to the HNA transfer counter (represented by China Airlines, located at the D side) in T2 to obtain their boarding passes. Prior to proceeding to the security check and boarding the plane, passengers must present the baggage receipt from the airport of departure to the service staff.

2. Baggage is checked to Taipei Taoyuan Airport

Passengers must possess a valid entry permit or visa. Visa-free countries are exempt from this requirement.

After getting off the plane, passengers are required to go through a series of procedures including quarantine, certificate inspection, baggage claim, and customs inspection→Please proceed to the check-in counters located in the T2 (3F) terminal.Complete the check-in and baggage formalities, go through security, check your identification, and board the aircraft.


Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Chinese Taipei Taoyuan Airport

T2(3F) Terminal 

T2-T2: 90 minutes

T2 -T1: 120 minutes

None

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Sapporo New Chitose Airport traffic information, please click here to view.


Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Sapporo New Chitose Airport

Terminal I

Other Airlines International Flights - Hainan Airlines International Flights: 120 minutes
Hainan Airlines International Flights - Other Airlines International Flights: 120 minutes

Other Airlines Domestic Flights - Hainan Airlines International Flights: 120 minutes
ainan Airlines International Flights - Other Airlines Domestic Flights: 120 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline. Please make sure to understand the corresponding policies for the origin, destination, and transit points of the flight in advance, and plan the arrival and transfer times at the airport in advance to avoid inconvenience and losses to you.

A. Shenzhen - Cairo - Cities in Egypt/Outside Egypt


1. Baggage is checked in through to the final destination:

Transfer to T2/T3: Upon landing at T3, proceed to the transfer counter in the transfer lounge according to the transfer guidance → complete transfer procedures → go through airport security → go to the check-in counter/boarding gate for the next connecting flight → get boarding pass/provide baggage receipt → board the flight.

Transfer to T1: Upon landing at T3, proceed to the transfer counter according to the transfer guidance → take the shuttle to T1 → go through airport security → go to the check-in counter/boarding gate for the next connecting flight → get boarding pass/provide baggage receipt → board the flight.

2. Baggage is checked to Cairo:

Upon landing, complete entry formalities with the Immigration Department (passengers with a transit visa need to contact the airport staff for assistance with baggage transfer) according to the guidance → proceed to the arrival hall and pick up the checked baggage → go through customs with check-in and carry-on baggage → proceed to the designated terminal/check-in counter for the connecting flight to check-in → go through the airport security → go to the boarding gate → board the flight.


B. Cities Outside/Inside Egypt - Cairo - Shenzhen


1. Baggage is checked in through to the final destination:

Landing at T1: Upon landing at T1, take the shuttle to the T3 transit counter according to the transfer guidance → go through airport security → go to the Hainan Airlines check-in counter or departure gate → get the boarding pass/provide the baggage receipt → board the flight.

Landing at T2/T3: Upon landing, proceed to the T3 transit counter according to the transfer guidance → go through airport security → go to the Hainan Airlines check-in counter or departure gate → get the boarding pass/provide the baggage receipt → board the flight.

2. Baggage from Cities inside Egypt is checked to Cairo:

Upon landing, proceed to the arrival hall to pick up baggage → proceed to the Hainan Airlines check-in counter in T3 → go through airport security → go to the boarding gate → board the flight.

3. Baggage from Cities outside Egypt is checked to Cairo:

Upon landing, complete entry formalities with the Immigration Department (passengers with a transit visa need to contact the airport staff for assistance with baggage transfer) according to the guidance → proceed to the arrival hall and pick up the checked baggage → go through customs with check-in and carry-on baggage → proceed to the Hainan Airlines check-in counter in T3 for necessary procedures → go through airport security → go to the boarding gate → board the flight.



Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Cairo

Terminal T3

T1=T3:180 minutes
T2=T3:180 minutes
T3=T3:150 minutes

T1=T3:180 minutes
T3=T3:150 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

A. Other Cities in the United States - Boston - PEK:

1. Transfer with Checked Baggage Directly to PEK on JetBlue:

Arrive in Boston with boarding pass and baggage receipt for the BOS-PEK flight → Directly proceed to the HNA boarding gate at Terminal E from the departure sterile area of Terminal C (baggage claim at the arrivals hall is not required) → Passport will be verified, and a new HNA boarding pass will be issued at the HNA boarding gate (the status of through-checked baggage is available from the staff at this time) → Board the plane

2. Transfer with Checked Baggage to Boston on JetBlue:

Arrive in Boston → Proceed to the domestic arrivals hall to claim baggage → Proceed to the international terminal E to check in and drop off baggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane

3. Transfer with Checked Baggage Directly to PEK via Other Airlines:

Arrive in Boston with boarding pass and baggage receipt for the BOS-PEK flight → Proceed from other terminals to the departure level at Terminal E and check in at the HNA counter (baggage claim at the arrivals hall is not required) → Pass through the airport security check → Proceed to the boarding gate → Board the plane

4. Transfer with Checked Baggage to Boston via Other Airlines:

Arrive in Boston → Proceed to the domestic arrivals hall to claim baggage → Proceed to the HNA counter at the departure level to check in and drop off baggage → Pass through the airport security check → Proceed to the boarding gate → Board the plane


B. PEK - Boston - Other Cities in the United States

1. Passengers holding a valid connecting boarding pass with the baggage checked through to other cities in the United States: Arrive in BOS → Go through immigration procedures → Proceed to the baggage claim hall → Pass through customs with checked and carry-on baggage → Head to transfer counter to re-check baggage → Proceed to the corresponding domestic terminal → Pass through the airport security check → Board the plane

2. Passengers with baggage checked only to Boston: Arrive in Boston → Go through immigration procedures → Proceed to the baggage claim hall → Pass through customs with checked and carry-on baggage → Proceed to the corresponding domestic terminal to check in and drop off baggage → Pass through the airport security check → Board the plane


Minimum Connection Times:


Overseas airport

Terminal designated for Hainan Airlines flights

Connecting between an international flight on Hainan Airlines and an international flight on a different airline

Connecting between an international flight on Hainan Airlines and a domestic flight on a different airline

Boston

Terminal E

120 minutes

90 minutes (for connecting from a domestic flight on another airline to an international flight on Hainan Airlines)

120 minutes (for connecting from an international flight on Hainan Airlines to a domestic flight on another airline)


The above minimum connection times are provided for reference only. Please make plans according to actual announcements from the carrier for the second flight segment.

A. Taiyuan / Haikou - Sydney - Other Cities in Australia:

Passengers holding tickets with connecting flight to other cities in Australia shall receive their boarding passes and board their flight to Sydney. Upon arrival in Sydney, they will be advised to claim their checked baggage, proceed through immigration, and then go to the designated transfer counter to check in for the connecting flight. Passengers continuing their journey on QF (Qantas) flights shall claim baggage, clear customs, turn right upon exiting the arrivals hall, and proceed to the QF dedicated transfer area to complete the transfer process. Passengers continuing on VA (Virgin) flights shall claim baggage, clear customs, turn left upon exiting the arrivals hall, and proceed to the VA dedicated transfer area to complete the transfer process. Passengers continuing with other airlines, such as Jetstar or Tigerair, shall claim baggage, clear customs, and proceed to the corresponding check-in counter at the domestic terminal building to complete the transfer process.


B. Taiyuan/Haikou - Sydney - Cities in Other Countries/Regions:

For passengers holding tickets with connecting flight on HNA and transferring on the same day, boarding passes will be issued to Sydney, while baggage will be checked through to the final destination. Upon arrival in Sydney, passengers who remain within the transit sterile area may proceed directly to the corresponding transfer counter or the boarding gate for their transfer check-in without the need to claim baggage. However, this process is subject to the actual arrangement of the connecting flight on the day of travel. Passengers originating from other cities must comply with the entry requirements of the final destination country (refer to TIM for details) to confirm the possession of valid travel documents for that destination. (Australia offers visa-free transit and stays of up to 8 hours for certain countries, with visa-free transit at Sydney Airport applicable within the same calendar day). Passengers from countries ineligible for visa-free entry to Australia or not included in the visa-free transit list for Australia (including Chinese nationals), who only possess an Australian transit visa for onward travel to a third country, must have their baggage checked through at departure (since the customs clearance and baggage claim are not available in Sydney). Note: The transit sterile area at SYD is closed from 23:00 to 06:00 local time. During this period, arriving passengers are required to leave the sterile area and proceed to claim their baggage through customs clearance on their own.


C. Passengers with confirmed connecting tickets and up to the entry requirements of their final destinations will be facilitated with check-in and baggage check-in procedures. Airlines with interline agreements with HNA in Sydney include VA (Virgin Australia), QF (Qantas Airways), FJ (Fiji Airways), SQ (Singapore Airlines), and TG (Thai Airways International). Presently, there are no carriers offering ITCI services with HNA in Sydney.


Minimum Connecting Time

Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Sydney

Terminal T1

120 minutes

150 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

Warm tips:Please be advised that Israel is presently in a state of war, and the situation is fluid. As a result, transit procedures are subject to change in response to the evolving situation. For the most accurate and up-to-date information, we recommend consulting the on-site transfer arrangements at the local airport.To ensure your smooth travel, please have information about the local airport before traveling.


A. Transit Process for Shenzhen - Tel Aviv - Other Cities in Israel, and Other Cities in Israel - Tel Aviv - Shenzhen:

Passengers will receive boarding passes for Tel Aviv, and their baggage will be checked through to Tel Aviv. Upon arrival in Tel Aviv, passengers are required to proceed through immigration and claim their checked baggage. After clearing customs, passengers are advised to proceed to the departure hall for security check and inquiries, then proceed to the designated airline counter for their connecting flight to complete check-in and baggage check-in procedures.


B. Transit Process for Shenzhen - Tel Aviv - Other Countries/Regions, Other Countries/Regions - Tel Aviv - Shenzhen:

1) TWOV passengers

① For passengers traveling on HNA international flights and connecting international flights operated by other carriers (currently HNA has interline agreements with LY), transit exclusively confined to Terminal 3 (T3) exclusively, and any transit between T3 to T1 is not permitted. Passengers intending to arrive at or depart from Terminal 1 must possess a valid visa for entry.

② The Minimum Connection Time (MCT) for international-to-international flights is 3 hours, with a maximum connection time of 24 hours. Transit exceeding 24 hours requires a valid entry visa.

③ If enabled by the check-in system at the departure airport, passengers are allowed to obtain boarding passes for both flights and have their luggage checked through to the destination airport.

④ Upon disembarking, transit passengers are advised to proceed to the transit counter following the instructions. The counter is located along the exiting route towards Passport Control. Be aware of the slope and do not descend. At the top right side of the slope, a yellow TRANSIT sign indicates the location. Passengers can undergo security check for their connecting flight at this counter. After completing security check, passengers with boarding passes for the connecting flight can proceed to the duty-free area and the boarding gate for the connecting flight. Passengers without boarding passes for the connecting flight are advised to use the self-service counters or approach staff at the transfer counter in the transit area to obtain their boarding passes.

2) If passengers are eligible for lawful entry into Israel and have sufficient connecting time, they may independently proceed to clear immigration, claim their baggage, and complete security check, inquiries, check-in, and baggage check-in for the connecting flight.


The shortest transfer connection time:

Overseas airport

Hainan Airlines flight terminal

Connecting between an international flight on Hainan Airlines

and a international flight on another airline

Connecting between an international flight on Hainan Airlines

and a domestic flight on another airline

Tel Aviv

Terminal T3

180 minutes

180 minutes

The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

A.Haikou - Melbourne - Other Cities in Australia:

Passengers holding tickets with connecting flight to other cities in Australia shall receive their boarding passes and board their flight to Melbourne. Upon arrival in Melbourne, they will be advised to claim their checked baggage, proceed through immigration, and then go to the designated transfer counter to check in for the connecting flight. Passengers continuing their journey on QF (Qantas) flights shall claim baggage, clear customs, exit the arrivals hall, and proceed to the QF dedicated transfer counter at T1 to complete the transfer process. Passengers continuing on VA (Virgin) flights shall claim baggage, clear customs, exit the arrivals hall, and proceed to the VA dedicated transfer counter at T3 to complete the transfer process. Passengers continuing with other airlines, such as Jetstar or Rex, shall claim baggage, clear customs, and proceed to the corresponding check-in counter at T4 to complete the transfer process.


B.Passengers with confirmed connecting tickets and up to the entry requirements of their final destinations will be facilitated with check-in and baggage check-in procedures. Airlines with interline agreements with HNA in Melbourne include VA (Virgin Australia), QF (Qantas Airways), FJ (Fiji Airways), SQ (Singapore Airlines), and TG (Thai Airways International). Presently, there are no carriers offering ITCI services with HNA in Melbourne.


Minimum Connecting Time

Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Transfer Time Between Hainan Airlines International Flights and Other Airlines Domestic Flights

Melbourne

Terminal T2

120 minutes

150 minutes

The above transfer time is for reference only. Please plan according to the actual announcements of the second airline.

A. Haikou - Abu Dhabi - Other Cities:

For passengers departing from Haikou, boarding passes and baggage receipts will only be issued to Abu Dhabi. Upon arrival in Abu Dhabi, passengers are required to claim their baggage for customs inspection, and then proceed to the airline check-in counter of the connecting flight for check-in procedures.


B. Other Cities - Abu Dhabi - Haikou:

At the departure airport, passengers obtain their boarding passes and check their baggage through to Abu Dhabi. Upon arrival in Abu Dhabi, passengers are required to claim their baggage and proceed to check in for their connecting flight.


C. Abu Dhabi - Haikou - Other Cities in China/Other Countries or Regions:

Passengers will receive boarding passes for Haikou, and their baggage will be checked through to Haikou. Upon arrival in Haikou, passengers are required to claim their baggage and undergo customs, immigration, and quarantine inspections before entry.


Minimum Connecting Time


Airport

Hainan Airlines Designated Terminal

Transfer Time Between Hainan Airlines International Flights and Other Airlines International Flights

Abu Dhabi

Terminal A

90minutes


The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.