Chapter 11 Passenger Complaints

Article 115 Passengers who have any complaints about the services provided by Hainan Airlines, its sales agents, online sales platforms, or ground service agents may contact Hainan Airlines through the following methods:

1. 24-hour hotline for passenger complaints: +86-898-95339; Hotline for service quality supervision: +86-898-66709315 (working hours: 08:30am-12:00pm, 13:00pm-17:30pm, closed on Saturdays, Sundays and public holidays);

2. Email for passenger complaints:;

3. Mailbox: Service Quality Inspection Center, Service Quality Management Department, Hainan Airlines Holdings Co., Ltd., Haian Airlinse Technic Building, Hainan Airlines Base, Meilan Airport, Haikou City, Hainan Province, postcode: 571132