Terms and Conditions for Booking on Hainan Airlines Global Website

In order to define the rights and obligations of both parties, please read carefully all of the terms and conditions of this notice. Please do not proceed with the online purchase until you have agreed to all the terms and conditions hereof. Hainan Airlines is not liable for the online behavior and actions outside of these terms and conditions.

  • About the Use of the Website

    1. 1.1 Hainan Airlines Global Website's (www.hainanairlines.com) online booking tool (hereafter referred to as the "Booking Tool") is owned and operated by Hainan Airlines (hereafter referred to as "HNA"). By utilizing the Booking Tool when making a reservation, you agree to comply with the Terms of Use and other applicable terms and conditions as well as notices, including but not limited to Terms of Website Use. If this is not your intention and you disagree with any part of the Terms of Use or such other applicable terms and conditions, please DO NOT USE the booking tool.

    2. 1.2 The information contained in the booking tool may change without notice. Hainan Airlines does not warrant or represent the accuracy or completeness of the Booking Tool, any data or information contained in the Booking Tool.

    3. 1.3 Hainan Airlines Global Website's (www.hainanairlines.com) online booking tool is solely to assist you in choosing travel-related goods and services and to make legitimate reservations or purchases for yourself and those travelling with you. Abuse of the Booking Tool may, amongst other restraints, result in the prohibition of your future access to it.

  • Booking Rules

    1. 2.1 Other terms and conditions will apply to your reservation and purchase of travel-related goods and services. You are required to agree to abide by the applicable terms or conditions for specific purchase, including payment of all amounts due and compliance with all rules and restrictions regarding fares, products, or services. You are solely responsible for all charges, fees, duties, and taxes as well as costs arising from the use of the Booking Tool.

    2. 2.2 Please note that we are currently unable to sell tickets through Hainan Airlines Global Website's (www.hainanairlines.com) online booking tool for VIP, disabled, pregnant, unaccompanied children, infant (under 2 years at the time of travel) passengers, and passengers holding Hainan Airlines Golden Deer Cards. We request that such passengers purchase their tickets at a ticket office or Hainan Airlines authorized agency. Children (2 to 11 years old at the time of travel) must travel with an adult on the same reservation.

    3. 2.3 You must pay the full amount at the time of reservation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa and MasterCard may be used for reservations. However,[However, these credit card options may not be available in some areas.

    4. 2.4 If you are travelling with an Electronic Ticket, you must present the credit card used to purchase the Electronic Ticket and your passport at check-in. If you fail to present the credit card used to purchase for verification, Hainan Airlines reserves the right to deny boarding of the ticket holder(s).

    5. 2.5 The credit card holder must be a member of the travelling group.

  • Travel Requirements

    1. 3.1 You may need a visa when travelling to some destinations. It is your responsibility to obtain this visa. You must have a valid passport whose expiry date is acceptable in all of the countries you visit in the duration of your trip. More information on passport and visa requirements is available at the embassy of the country or countries you will be travelling to, and Hainan Airlines' local offices.

    2. 3.2 Fares may or may not include all airport and passenger taxes to be paid by the passenger. The relevant amount may be listed together with the fare and included in the total amount due.

    3. 3.3 Some airports have passenger service charges which are to be paid by the passenger at the airport. Information on these charges is not given on this Website.

    4. 3.4 Certain taxes, fees and passenger service charges incorporated into your ticket and collected at the time of ticket issuance are refundable in the event that your ticket is not used.

    5. 3.5 Please arrive at the airport 120 minutes before the flight takes off (180 minutes in advance is recommended for international and regional routes) and check in according to regulations.

    6. 3.6 Before you purchase your tickets, please check with the relevant travel agency and ensure that you have prepared all of the required documentation necessary to complete your trip. Hainan Airlines bears no responsibility for problems caused by insufficient or incorrect documentation including but not limited to an inability to start or complete the trip. Passengers who are transiting through Canada to another country and who will stay in Canada for 48 hours or less must apply for a transit visa (free of charge).

    7. 3.7 According to the Civil Procedure Law of the People's Republic of China and the Several Provisions of the Supreme People's Court on Restricting High Consumption of Judgement Debtors and other relevant laws and regulations, if you have been subject to consumption restrictions by the people's court, and have been restricted from engaging in high consumption and non-essential consumption behaviours for life and work, even if you have made a reservation, it will not be possible to proceed. Please contact our 24-hour customer service hotline for ticket refund.

    8. 3.8 Behaviors like occupying seats by force, verbally abusing or physically assaulting others, obstructing the normal duties of the crew, taking control of the aircraft and damaging onboard facilities and equipment that disrupt public order, endanger public safety, and constitute violations of public security management will be punished by the public security authorities according to the law. In case of severe circumstances, criminal liability may be pursued. Please comply with regulations, uphold the law, and maintain a proper behavior while traveling.

  • Others

    1. 4.1 Hainan Airlines Holding Co., Ltd. reserves the right of final interpretation to this Notice.

    2. 4.2 In the event any translations of these Terms and Conditions differ from the Chinese version, the Chinese version shall prevail.