European Service Hotline

To offer our European passengers a more convenient and customized service, Hainan Airlines has launched a new customer service hotline for Belgium, Germany, France, Switzerland, Italy, Spain, Hungary, Great Britain, the Netherlands, and Russia. More information as follows:

Belgium, Germany, Austria, France, the Netherlands, Switzerland, Spain, Portugal, Italy, Britain, Denmark, Portugal, Sweden, Poland, Czech Republic, Slovakia, Finland and Austria: 00-800-8768-9999 (For Fixed Line Only)

Russia: 810-800-8768-9999

English/Chinese Service: 24 hours

Russian Service: 9:30-19:00 (Moscow time)

  1. a) Flights inquiries and confirmation;

  2. b) Flight reservations and ticketing;

  3. c) Itinerary changes & upgrades;

  4. d) Special meal reservations;

  5. e) All inquiries about ticketing rules, upgrades and baggage allowance.

  6. f) Inqueries pertaining to airports on your itinerary.

  7. g) Fortune Wings Club member service inqueries (mileage inquiries & new member enrollment requests). (More info on Fortune Wings Club member service).

  8. h) Any suggestions, feedback or complaints

  9. *For Special service requests (such as those pertaining to unaccompanied minors, wheelchair/stretcher requests, please contact our local Sales Offices.