Online Check-in Guide
1. Where is online check in available?
Online check-in is available on Hainan Airlines official websites (www.hnair.com / www.hainanairlines.com), Hainan Airlines official mobile website (m.hnair.com), Hainan Airlines official APP, and Hainan Airlines public Wechat account.
2. How do I check in online?
To check in online: first enter your last name, the ID type and ID number, then select the flight you need to check in for; lastly you can select a seat. After checking-in, you can print a paper boarding pass from the official website (only for cities that support paper boarding passes), or you can get an electronic boarding pass from the APP (only for airports that support electronic boarding passes: Beijing, Changsha, Chengdu, Chongqing, Dalian, Guangzhou, Guilin, Guiyang, Haikou, Hangzhou, Harbin, Hohhot, Jinan, Kunming, Lanzhou, Nanjing, Nanning, Qingdao, Sanya, Shenyang, Shenzhen, Taipei Taoyuan, Taiyuan, Tianjin, Tokyo Haneda,Urumqi, Wuhan, Xiamen, Xi'an, Yinchuan, Zhengzhou, Zhuhai.)
3. Who can check in online
Adults and children above two years old.
*Children cannot check-in alone, they must be with an adult who is at least 18 years old.
Online check in is not available for passengers 70 years old or older, as well as passengers who require special services including but not limited to those who require a stretcher, disabled, pregnant, unaccompanied children, infants under two years old, etc., please go to the airport counter to check in.
4. Can I check in for all flights under the HNA group?
No, you can only check in online for Hainan Airlines (HU) and Grand China Air (CN) flights and only if your ticket number starts with 880 or 895. You can check in online for HU/CN codeshare flights, but cannot for other codeshare flights (ex, flight number *HU7527), unless the carrier is Grand China Air (CN).
Reminder: Please check in according to the order of the flights in your itinerary.
5. I have checked baggage, can I check in online?
Yes, after checking in online, you can go to the airport check in counter to check in your baggage on the day of your flight. Your checked baggage must comply with Hainan Airlines baggage regulations.
6. Can check in other people or just myself?
Yes, you check-in up to 3 people.
7. Can I check in my children?
（1）You can go to the Hainan Airlines official websites (www.hnair.com / www.hainanairlines.com), Hainan Airlines official mobile website (m.hnair.com), Hainan Airlines official APP, or Hainan Airlines public Wechat account. Then go to the “Check in and seat selection” page and enter the required information to search “check-in record”, then click “Cancel check-in”.
（2）When an adult cancels the check-in, they need to first cancel child’s check in then cancel the adult’s check in. If you have a baby or need unaccompanied-child service, then please check in at airport counter.
8. How can I cancel the online check-in? Are there any restrictions on canceling the online check-in procedure?
（2）Each ticket can be cancelled up to 3 times in Hainan Airlines APP, Hainan Airlines Mobile official website, Hainan Airlines micro-application, Hainan Airlines WeChat public account, in all channels (including Hainan Airlines official website, Hainan Airlines global website, Hainan Airlines APP, Hainan Airlines Mobile Website, Hainan Airlines Micro-Application, Hainan Airlines WeChat Public Account, etc.) can cancel check-in up to 5 times.
（3）Please cancel the online check in at least one hour before the scheduled departure time, because after canceling the check-in, your boarding pass will be invalid, your baggage will be taken out and will have to go through security check again before boarding.
9. Can unaccompanied children check in online alone?
No, please check in at the airport counter on the day of your flight.