Online Check-in Guide

1. Which channels can take Online check-in? How many steps do I need to check in online? How to apply?

(1)Online Check-in is available on Hainan Airlines official website (, Hainan Airlines global website (, Hainan Airlines mobile official website (, Hainan Airlines official APP, Hainan Airlines WeChat public account. (2)To check in online, you need three steps: 1 enter passenger's information; 2 select the flight you need to check in; 3 choose the seat. After check-in, you can print a paper boarding pass on the official website (only for cities that support paper boarding passes), or you can generate an electronic boarding pass on the APP (only for airports that support electronic boarding passes: Beijing, Chengdu, Kunming, Xi'an, Shenzhen, Hangzhou, Zhengzhou, Yinchuan, Sanya, Changsha, Lanzhou, Shenyang, Hohhot, Chongqing, Zhuhai, Jinan, Guangzhou, Haikou, Guilin, Urumqi, Guiyang, Nanning, Nanjing, Tianjin, Dalian, Xiamen, Qingdao, Wuhan, Taiyuan, Harbin, Taipei Taoyuan, Tokyo Haneda)

2、Which passengers can check in online?

(1)Adults and children can apply, and child passengers cannot handle online check-in alone. They must handle with an adult who is 18 years old (including the 18th birthday that day). (2)Older passengers over 70 years old, as well as patients, stretchers, disabled, pregnant, unaccompanied children, adults with babies, etc., who require special services, must go to the airport counter to check in.

3、Which flight can check in online?

(1)Ticket number starting with 880/895 operated by Hainan Airlines (HU) and Xinhua (CN) can be checked in online. The other flights are not available. (2)Support HU/CN codeshare flights. Other codeshare flights cannot be processed (ie, flight number *HU7527, if the carrier is CN, it is supported; If the carrier is GS, it is not supported. Note: Please check in according to the flight segment sequence.

4、I have checked baggage, can I check in online?

After checked in online, you can check in your baggage at the airport counter on the day of departure. Your checked baggage must comply with the corresponding baggage regulations of Hainan Airlines.

5、Can I help my friends to check in online?

Yes, you can apply for online check-in for 3 people at most at a time.

6、If I have children with me, can I check in online?

(1)Yes, but children cannot take online check-in alone. While adult handling online check-in procedure, 1-2 children of the same class (economy class/business class) can be added into the flow. (2)When an adult passenger cancels check-in, the child passenger must be cancelled before the adult passenger. If you have a baby or need unaccompanied-child service, please check in at airport counter.

7、How can I cancel the check-in procedure? Is there any restriction on canceling the check-in procedure?

(1)You can log in to Hainan Airlines official website, Hainan Airlines Global website, Hainan Airlines APP, Hainan Airlines Mobile official website, WeChat public account, WeChat applet "check-in and seat selection" page, first enter relevant information to query "check-in record", and then click Cancel check-in button. (2)Each ticket can be cancelled up to 3 times in Hainan Airlines APP, Hainan Airlines Mobile official website, Hainan Airlines micro-application, Hainan Airlines WeChat public account, in all channels (including Hainan Airlines official website, Hainan Airlines global website, Hainan Airlines APP, Hainan Airlines Mobile Website, Hainan Airlines Micro-Application, Hainan Airlines WeChat Public Account, etc.) can cancel check-in up to 5 times. (3)After canceling check-in, your check-in procedures (such as boarding pass/baggage check/security check) will be voided. Please cancel at least 1 hour before the flight departure.

8、Can unaccompanied children check in online alone?