Elderly Passengers

We provide various services for passengers aged 70 or above on civil aviation flights.

  1. 1. If you are departing from or arriving at Beijing, Taiyuan, Haikou, Xi'an, Guangzhou, Urumqi, Changsha, Hangzhou, Shenzhen or Sanya, we can provide you with service for the whole journey (The departure station and destination station must be cities within the above scope at the same time). We will inform you of any necessary flight information through SMS.

  2. 2. If you are travelling alone, the "Special Assistance Application Form B" needs to be filled out by you or your escorting personnel. We will provide you with services for unaccompanied passengers and assist you in boarding the flight.

  3. Tips: When a flight alternates and the alternate airport is not within the scope of this station, due to the alternate airport conditions, the ground may not be able to provide full escort services.
    In view of the current international and domestic COVID-19 situation, Hainan Airlines has suspended unaccompanied seniors services on international inbound and outbound flights, domestic Urumqi inbound and Kashgar inbound flights. Hainan Airlines will also suspend the acceptance of applications for unaccompanied seniors services for domestic flights in areas with medium to high risks in any city of origin, stopover, and destination from 0:00 on August 8 GMT+8. For passengers who have issued tickets and successfully applied for it, We will continue to serve you. Sorry for the inconvenience brought to you.