Feedback on our Accessibility Plan

Hainan Airlines welcomes feedback from passengers, members of the public, and other stakeholders regarding accessibility barriers and this Accessibility Plan.

You may provide feedback or request a copy of this Accessibility Plan or the feedback process in an alternative format through any of the following channels. You may also choose to submit your feedback anonymously.

You can send your written feedback or request to:

Hainan Airlines Holding Co., Ltd., Toronto Branch

Po Box 6017 - 6500 silverdart Dr

Hainan Airlines amf/vista

Mississauga, ON, Canada, L5P 1B0

By Telephone

You can provide feedback or make a request by calling our global customer service hotline:

+86 898 95339 (24/7)

By Email

You can submit your feedback or request by email to:

customer.care@hnair.com

Acknowledgment of Feedback

We will acknowledge your feedback or request in the same format you used to submit it, unless you ask us to respond in a different format.

You may also submit feedback anonymously. Anonymous feedback will be reviewed and considered, although we will not be able to provide an acknowledgment or follow up with you directly.