Niños viajeros

  1. 1. An unaccompanied child refers to a child who is at least 5 years old (inclusive) but less than 12 years old(exclusive), and is not accompanied by an adult who is at least 18 years old and capable of civil conduct.

  2. 2. Scope of air transportation not applicable to unaccompanied child service:

  3. a. Sick and disabled children under the age of 12 (excluding the 12-year-old birthday on the Gregorian calendar) travel alone;

      

    b. Passengers who are at least 5 years old (including the day of the 5th birthday on the Gregorian calendar) but under the age of 12 (excluding the day of the 12th birthday on the Gregorian calendar) on domestic and international cross-flight flights fly alone;

      

    c. Passengers who issue tickets at non-Hainan Airlines Holding Co., Ltd. or ticket offices not authorized by Hainan Airlines Holding Co., Ltd.;

      

    d. For Hainan Airlines connecting flights (except for connecting flights on the same plane) or connecting flights between Hainan Airlines and other airlines;

      

    e. Hainan Airlines is a code-share flight operated by the market.

  4. 3. As our Unaccompanied child Service is limited, please make sure you purchase your ticket and reserve your seat at ticket offices operated or authorized by Hainan Airlines, and apply for this service upon booking by filling in the Service Application Form for Unaccompanied child. (Note: Tickets for unaccompanied minors are currently not available for booking or purchase at Hainan Airlines website. We apologize for any inconvenience it may cause).

  5. 4. On regional and international routes, there are no child discounts for unaccompanied children. Unaccompanied children ticket reservations are charged at the adult sales price.

  6. 5. Your child needs to hold a valid ID, travel document, etc., including passport (or ID card, household registration book), air ticket, unaccompanied children service ticket and other document.

  7. 6.For international and China Hong Kong, China Macao and China Taiwan routes departing from Beijing, please take your child to the ticket counter 58-59 on the 2nd floor of Beijing T2 Terminal for unaccompanied service handover with the staff; if you need to accompany your child to check in together For the procedure, please bring your passport with you.

  8. 7.Due to special needs, we can also provide unaccompanied services for children 12 years old (including the 12th birthday on the Gregorian calendar) to 15 years old (including the 15th birthday on the Gregorian calendar). This service for children 12 years old (including the 12th birthday on the Gregorian calendar) to 15 years old (including the 15th birthday on the Gregorian calendar) is only available on international and regional flights and requires a certain fee, which is charged at 50 Euro/500 RMB/75 CAD/70 USD or other equivalent currencies per person per segment.

  9. Tips: In view of the current international and domestic COVID-19 situation, Hainan Airlines has suspended Unaccompanied Children Services on international inbound and outbound flights, domestic Urumqi inbound and Kashgar inbound flights. Hainan Airlines will also suspend the acceptance of applications for Unaccompanied Children Services for domestic flights in areas with medium to high risks in any city of origin, stopover, and destination from 0:00 on August 8 GMT+8. For passengers who have issued tickets and successfully applied for it, We will continue to serve you. Sorry for the inconvenience brought to you.


  1. A cada niño pasajero le proporcionaremos una carpeta "Pequeño viajero", para garantizar que todos sus documentos de viaje y las tarjetas de embarque puedan mantenerse en orden fácilmente.

  2. Hainan Airlines nombrará un representante especialmente capacitado para ayudar a los niños no acompañados en todos los procesos necesarios para la salida, tales como la facturación, el paso por aduanas y el control de seguridad. Esta persona también cuidará del niño no acompañado y custodiará sus documentos de viaje mientras espera para embarcar.

  3. Tras el embarque, el personal de tierra entregará al niño no acompañado y sus documentos de viaje a un miembro de la tripulación designado que será responsable del menor no acompañado durante el vuelo y se asegurará de que su hijo disfruta de un agradable viaje.

  4. Si el vuelo se retrasa, Hainan Airlines nombrará a un miembro del personal responsable de cuidar de su hijo y organizar el alojamiento, el transporte y la comida cuando sea necesario. Asimismo, también nos pondremos en contacto con usted para informarle de la demora. Si el vuelo se cancela, nos pondremos en contacto con usted y llevaremos a su hijo de vuelta al aeropuerto de salida de forma segura.

  5. Nos aseguraremos de que su hijo esté bien cuidado durante todo el viaje hasta que llegue su destino y nuestro personal confirme la identificación del padre/madre/tutor designado para recoger a su hijo en el aeropuerto de destino.



El sitio web internacional de Hainan Airlines no ofrece actualmente billetes para niños no acompañados. Si necesita este servicio, póngase en contacto con su oficina de venta de billetes de Hainan Airlines más cercana o llame a nuestro teléfono de atención al cliente. Lamentamos los inconvenientes que esto pueda ocasionar.