Otros pasajeros con necesidades especiales

We welcome passengers with special meal requirements to fly with us. If your meal requirements fit into the scope of those listed below, we will provide you with special meals.We offer the following special meals for you:


Reservations for special meals on domestic flights and domestic outbound international long-distance flights have been resumed one after another (kosher meal reservations do not support reservations for the time being), you can make reservations 24 hours in advance according to your needs. Due to the impact of the epidemic on international long-distance flights departing from outside China, special meal reservations and services are not supported on the flight. The resumption time will be notified separately. We apologize for any inconvenience caused.

Due to the limitation of the production capacity of catering companies in various places, please call Hainan Airlines' 24-hour ticket service hotline (+86 898) 95339 in advance to confirm whether the types of meals you need can be provided. If we can't provide you with the food you need, please understand.

Name Code Description
Religious Meals Hindu Meal HNML Out of respect for India's culinary customs and religious beliefs, these meals are prepared using lamb, poultry, fish, dairy products, spices including curry. They do not contain beef, veal, pork, raw fish, or smoked fish. 
Kosher Meal KSML These meals are sourced, cooked, and served according to Jewish religious laws; ingredients on the flight have been professionally certified.
Muslim Meal MOML Muslim meal (MOML): food with Muslim food production qualification certification and made according to Muslim religious law and eating habits.
Jain Vegetarian Meal VJML A meal for Jain tourists. In addition to not using meat, fish, eggs, dairy products and other animal derived food, also do not use root vegetables.
Vegetarian Meals Vegetarian Hindu Meal AVML A non-strict vegetarian meal is prepared in an Indian style and is usually very spicy. This meal may include dairy products, but no meat, seafood, or egg.
Raw Vegetarian Meal RVML This meal is comprised of raw fruits and vegetables along with puréed fresh fruits and/or vegetables.
Vegetarian Meal VGML This is a strict vegetarian meal cooked western style, and does not contain meat, seafood, eggs, or dairy products,including ginger, garlic, onion and spring onions.
Vegetarian Lacto-Ovo Meal VLML This is a vegetarian meal, but may contain dairy products and eggs.
Vegetarian Oriental Meal VOML This is a vegetarian meal prepared in the Chinese style, It contains no meat, poultry, fish, seafood, eggs, or dairy products, ginger, garlic, onion, spring onions, etc.
Dietary Meals Bland Meal BLML This is a meal designed for passengers who have digestive issues and require less spices and no foods and beverages that might cause digestive upset.
Diabetic Meal DBML This meal is high in complex carbohydrates and fiber, but with low salt and fat and no sugar.
Gluten Free Meal GFML This meal contains no wheat, rye, barley, oats or any flour-based products derived from these grains.Tips: We try our best to avoid mixing gluten in meals, but we can't be sure that it is not mixed on food production line.
Low Calorie Meal LCML This meal contains no fat, sauces, gravies or fried foods.The use of sugar-rich items is also restricted.
Low Salt Meal LSML Meals contain no natural salt or processed foods (i.e. baking powder or soda, monosodium glutamate); no salt added in process of making.
Low Fat Meal LFML This meal contains no animal fats, but allows multiple unsaturated fatty acids. It does not contain high-fat sauces, egg yolks, organ meats, poultry skin, seafood, fish roe, caviar or fried food.It contains no butter, cream or .full fat cheese, but may contain lean meat, vegetable oil or olive oil.
NLML Non Lactose Meal NLML Meals contain no lactose or, dairy products. For example: milk, milk solids, dry cheese, margarine, cheese, cream, butter and man-made cream.
Special Meal SPML Special meals to accommodate specific medical needs. Medical meals are provided without specific components of the meal to avoid.
Means for Infants and Children Baby Meal BBML For children under two years of age, with puréed fruits, vegetables, and meats, as well as desserts, etc.
Child Meal CHML For children between 2-5 years old, prepared with healthy ingredients that are soft and easy to chew or identify.
Other Meals Fruits Meal FPML Meals with fresh fruits, depending on supply and season.
Seafood Meal SFML Seafood meal only adopts fish and seafood as the raw ingredient.

Los pasajeros que requieran asientos extras (o pasajeros con asientos extras para el equipaje) son aquellos que solicitan dos o más asientos para viajar más cómodos o para dejar su equipaje de mano.

No se aplican restricciones y los pasajeros que requieren asientos extras pueden solicitarlos en cualquier plazo y a través de todos los canales de ventas. Los billetes se pueden adquirir en las oficinas de venta de billetes de Hainan Airlines, GSA nacionales y del extranjero, a través del teléfono de atención al cliente 95339, y en todas las agencias de venta de billetes. Los pasajeros que necesiten asientos extras deberán enviar sus solicitudes en el momento de la reserva. Se debe obtener el consentimiento de Hainan Airlines y completar el Formulario de solicitud de servicio para pasajeros especiales de clase A.

Los correos diplomáticos o confidenciales deben reservar y comprar los billetes por adelantado.

Los asientos para los correos diplomáticos o confidenciales pueden reservarse previa solicitud. Si viajan con gran cantidad de documentos confidenciales o valijas diplomáticas, deben solicitar por anticipado la reserva de un volumen por tonelada.

Si los documentos confidenciales o las valijas diplomáticas ocupan asientos extras, se tratarán conforme a las normativas para pasajeros que necesitan asientos extras.

Los documentos confidenciales o las valijas diplomáticas con un límite de peso de 10 kg pueden colocarse debajo de los asientos de los correos diplomáticos o confidenciales que las transportan. Si en el vuelo no viajan muchos pasajeros, los correos diplomáticos o confidenciales pueden quedar exentos del pago de asientos extras para sus documentos o valijas que superen el límite. Sin embargo, esta salvedad debe resolverse de la forma correspondiente según las distintas situaciones.