Dear passenger:

Pets may experience discomfort from environmental factors such as high-altitude pressure and confined space during air transportation, and resulting emotional and physiological changes. Therefore, for the sake of your pet's safety, we kindly request you to choose air transportation prudently.

According to the Cabin Pet (Cats and Dogs) Transportation Agreement of Hainan Airlines Holdings Co., Ltd., taking care of and managing the pet is an obligation of the passenger. The passenger shall be solely liable for the injury or death of the pet or any third party arising from his/her failure to comply with this Agreement.

If you decide to choose air transportation, please prepare your pet for travel and read the following instructions carefully. Wish you and your pet a pleasant journey.

General Provisions
Pets: Hainan Airlines (not applicable to codeshare flights) accepts dogs and cats domesticated by families for transportation as pets only.
Cabin pet transportation is limited to economy class on domestic direct flights only：

Currently, this is implemented for economy class on domestic direct flights departing from Chegndu, Lanzhou, Haikou, Xi'an, Shanghai, Shenzhen, Xiamen, Zhengzhou, Taiyuan, Hefei, Changsha, Dalian, Qingdao, Haerbin, Urumqi, Guangzhou, Wuhan, Yinchuan, Jinan, Beijing, Chongqing, Zhuhai, Nanchang, Ningbo, Kunming, Shenyang, Wenzhou, Nanning, Quanzhou, Xining, Shijiazhuang, Sanya, Tianjin(Will launch on June 27, 2025 ) only.

Note: Only the Hainan Airlines VIP lounges in Haikou and Taiyuan admit cabin pets. We apologize for any inconvenience caused to you.

  • Chegndu
  • Lanzhou
  • Ningbo
  • Nanchang
  • Haikou
  • Xi'an
  • Shanghai Pudong
  • Shanghai Hongqiao
  • Shenzhen
  • Xiamen
  • Zhengzhou
  • Taiyuan
  • Hefei
  • Changsha
  • Dalian
  • Qingdao
  • Haerbin
  • Urumqi
  • Guangzhou
  • Wuhan
  • Yinchuan
  • Jinan
  • Beijing
  • Chongqing
  • Zhuhai
  • Kunming
  • Shenyang
  • Wenzhou
  • Nanning
  • Quanzhou
  • xining
  • Shijiazhuang
  • Sanya
  • Tianjin
Transportation Restrictions
1.Applicant passengers:
Special passengers such as minors traveling alone, unaccompanied passengers (unaccompanied pregnant women, unaccompanied elderly people, unaccompanied minors, etc.), ill passengers, disabled passengers, pregnant women, and adults carrying infants alone are not allowed to apply for bringing pets into the cabin.
2.Transportation quantity:
（1）Each passenger can bring up to one pet into the cabin; a narrow body aircraft can carry a maximum of four pets per flight; a wide body aircraft can carry up to six pets per flight.
（2）Periods of restricted support for flights departing from Beijing:
* There are time-bound restrictions on the number of pets carried on flights departing from Beijing during the Spring Festival travel rush, summer rush, and legal holidays. For specific provisions, please call Hainan Airlines' 24-hour ticketing service hotline 95339 in advance.
* Special periods in 2025: Spring Festival travel rush (January 14-February 22, 2025), May Day holiday (April 29-May 7, 2025), summer rush (July 1-August 31, 2025), and National Day Golden Week (September 29-October 10, 2025).。
3.Pets are not allowed to enter the cabin for transportation in the following cases:
（1）The live animal carried by the passenger is an animal prohibited from transportation by the state.
（2） The live animal shows a symptom of infectious diseases or is suspected of being a carrier of infectious diseases.(For example: poultry in areas where there is an outbreak of avian influenza).
（3）The pet is less than eight weeks from birth.
（4）The pet is pregnant or underwent parturition within 48 hours before the departure time of the flight.
（5）The pet is restless, delicate or weak in character, sensitive to high-temperature and high-altitude environments, or unable to stay in the pet carrier for a long time.
（6）The pet is taking any sedative or hypnotic.
（7）The pet emits a foul odor or an unbearable pungent smell all over its body.
（8）The pet suffers from any otolaryngological, cardiovascular, cerebrovascular, respiratory, or digestive system disease, or underwent surgery in the past 48 hours.
（9） The preparation for pet transportation by air to be completed by the passenger has not been completed.
4.The following pets and their hybrids are not suitable for air travel, and are prohibited from pet transportation:
(1)Dangerous dogs and their hybrids (including aggressive fierce dogs such as fighting dogs, hybrid dogs with fierce dog bloodlines, and large dogs that are particularly large and prone to visual horror): large and medium-sized terriers (e.g., Bellington terriers and fox terriers), Staffordshire terriers, all boxers, all spaniels (Spanish hounds), all mastiffs (e.g., English mastiffs), pit bull terriers (also known as pit bulls), Japanese Tosa Inu, Fila Brasileiro (also known as Brazilian mastiffs), Dogo Argentino, and Belgian Malinois.
Note: Only large, medium-sized, small and toy terriers can be transported normally, where small and toy terriers include west highland white terriers, miniature schnauzers, etc.
(2)Dog breeds that feel unwell in high-temperature and high-altitude environments: Samoyed dogs.
Requirements for Pet Carriers and Pets
Pet carrier requirements

1.The pet carrier shall be placed under the seat in front of the passenger, and its length, width and height shall not exceed 35×28×24cm. A soft-edge pet carrier can exceed the above dimensional limit slightly when unfolded, but its volume when it is pressed down shall not exceed 35×28×24cm to ensure that it can be placed under a seat in the cabin.

Risk alert: Due to the limited space under a cabin seat, it is advised to bring a pet that can stand and turn around freely in the pet carrier. If the pet is oversized and its motion is restricted throughout the flight, the comfort of the pet on board may be affected.

2.A seat-occupying pet carrier shall be placed on a seat next to the passenger's seat, and its length, width and height shall not exceed 45×28×24cm.

3.A soft pet carrier with a zipper must be selected, and a disposable buckle shall pass through the hollow part of the zipper to lock the box < /span> so that the zipper cannot be pulled open after locking. All zippers of the soft pet carrier shall be attached with a disposable buckle to ensure that the zipper heads cannot be opened and prevent the passenger from opening them without authorization. If any zipper cannot pass through the disposable buckle effectively for locking and fixation, it shall be rejected for transportation. On this basis, a protective pet net bag shall be added to the exterior of the pet carrier, and another disposable buckle shall be attached to the knot of the net bag. From the time when the check-in procedure is completed to the time when the passenger leaves the terminal of the destination airport, the disposable buckle and the net bag shall not be opened.

Pet requirements:

The pet shall be subject to body cleaning before transportation and wear pet clothing throughout the flight；
It shall wear a muzzle throughout the flight to prevent its barks from disturbing other passengers;
It shall also wear a pet diaper throughout the flight to prevent feces from contaminating the aircraft.
The pet shall be kept in the pet carrier, and the disposable buckle and the net bag shall not be opened throughout the flight. The passenger shall not give food or water to the pet in the cabin throughout the flight. During the security check, the pet shall be placed in the pet carrier and undergo a live animal security check according to the requirements of the security check unit of the airport. Note: Except for the disposable buckle and the special protective net bag, the other materials mentioned above shall be provided by the passenger himself/herself.

Transportation Document Requirements

1.An animal quarantine conformity certificate issued by an animal health supervision office, which shall be affixed with the special quarantine seal of the animal health supervision office.

If the name of the owner is inconsistent with the name of the passenger, the passenger's name and identity card number shall be indicated in the remarks field of the animal quarantine conformity certificate. If they are not indicated, the names and copies of the identity cards of the owner and the passenger, as well as the letter of authorization shall be provided.

Example: If the certificate is issued on November 25, 2025 and is effective for five days, the effective period of the certificate is from November 25, 2025 (inclusive) to November 29, 2025 (inclusive), and the flight date for pet transportation shall be within the effective period of the animal quarantine conformity certificate. The effective period of the conformity certificate approved by the competent quarantine authority shall apply.

2.A certificate of vaccination for small animals for dogs.

Example: If the vaccination date is August 22, 2025, the effective period of the pet's certificate of vaccination for small animals is from August 22, 2025 (inclusive) to August 22, 2026 (inclusive), and the flight date for pet transportation shall be within the effective period of the vaccine.

3.Transportation agreement

The passenger shall read and sign the Cabin Pet (Cats and Dogs) Transportation Agreement on site, and sign all fields for confirmation one by one (all pet information fields are compulsory).

Transportation Application, Fee rates and Precautions
Transportation application
Precautions
Price List
Flight diversion
Appointment deadline：
In principle, the passenger shall make an appointment for pet transportation more than 24 hours before the departure time of the flight.
1.From seven days to 48 hours before the departure time of the flight, the passenger can make an appointment on the Hainan Airlines app / Hainan Airlines mobile website / Hainan Airlines applet;
2.From seven days to 24 hours before the departure time of the flight, the passenger can make an appointment through the 24-hour ticketing service hotline of Hainan Airlines 95339 and a ticketing office directly affiliated to Hainan Airlines;
3. 2-24 hours before the departure time of the flight, the passenger can make an appointment on the ground on site. (There may be a risk of rejection. Please choose this channel prudently.)

Appointment channels:
Hainan Airlines app / Hainan Airlines mobile website / Hainan Airlines applet;
ticketing office directly affiliated to Hainan Airlines in the departure location of the flight;
24-hour ticketing service hotline of Hainan Airlines 95339.

Notes:
1.The appointment channel for flights departing from Beijing is limited to the 24-hour ticketing service hotline of Hainan Airlines 95339 only, and making an appointment through ticketing offices is not accepted.
2.The appointment channels for flights departing from Zhengzhou are limited to ticketing offices directly affiliated to Hainan Airlines and the 24-hour ticketing service hotline of Hainan Airlines 95339 only, and appointments can be made through agency ordering or onsite ground insurance. Making an appointment through the Hainan Airlines app / Hainan Airlines mobile website / Hainan Airlines applet is not accepted.
1.Please bring your pet, pet carrier, relevant certificates and items to the airport check-in counter at least two hours before the departure time of the flight on the day of boarding to complete the relevant procedures.
2.Passengers carrying pets shall be assigned to the window seats in the last row of economy class with priority, and shall place their pets under the seats in front of them throughout the flight.
3.Do not feed the pet with too much food and water before the flight takes off; to prevent pets from escaping at the airport and in the cabin, and posing risks to the carrier's flight operation, from the time when the passenger enters the terminal of the departure airport to the time when the passenger leaves the terminal of the destination airport, the disposable buckle, the net bag and the pet carrier shall not be opened.
4.Please read all contents carefully when signing the Cabin Pet (Cats and Dogs) Transportation Agreement.
5.Please pay attention to the review result after submitting and paying for your order. Only orders that pass the review and meet the transportation conditions are allowed to carry pets on board. If you fail the review, we will apply for refund for you.
6.To ensure the accuracy and effective transmission of information, please be sure to provide information accurately. If the provided information is inconsistent with the actual situation, there may be a risk of rejection on site.
7.If gratuitous pet insurance cannot be taken out successfully for any reason attributed to the passenger or due to the insurance company's restrictions, the passenger's travel with his/her pet will not be affected, but the passenger may not be entitled to the pet insurance benefits.
8.After using the product, you can click on the Hainan Airlines app or applet – Service Hall – Arrival Services – Reimbursement Vouchers – Electronic Invoices – Other Services – Cabin Pet to issue an invoice online. You can also apply for issuing a general product VAT electronic invoice by calling the 24-hour ticketing service hotline of Hainan Airlines 95339. The invoice amount of the product includes the amount for purchasing the cabin pet product only.
1、Non-seat-occupying pets: RMB 1,430 per segment per pet
2、Seat-occupying pets: class-based ticket selling price + RMB 1,430 per segment per pet (purchased through the 24-hour ticketing service hotline of Hainan Airlines 95339 or any ticketing office directly affiliated to Hainan Airlines).
Description of the Benefits of the Gratuitous Flying with Pets Insurance Product
If the flight is delayed for a long time, Hainan will arrange accommodation for you, and assign separate rooms to passengers bringing pets into the cabin (the resulting room rate difference will be borne solely by such passengers). If the arranged hotel denies the entry of pets, you're advised to apply for refund or change to any subsequent flight of Hainan Airlines (the rules for involuntary refund or change will apply) or solve the accommodation problem yourself, and Hainan Airlines will grant a certain accommodation subsidy. If the alternate airport does not allow cabin pet transportation and the pet carrier meets the requirements for consignment, you may choose to check in the pet to a subsequent flight without any extra pet consignment fee. If pet transportation is impossible, you can choose to terminate the itinerary, the ticket for the flight voyage not used will be subject to Hainan Airlines' prevailing rules for involuntary refund and change, and the pet cabin transportation service fee will be fully refunded for you along.
Security Check Modes
Security Check Modes Supported airports
The pet shall be placed in the pet carrier and checked by the X-ray machine for carry-on baggage. Beijing, Shenzhen, Shanghai, Ningbo, Lanzhou, Haerbin, Chongqing, Taiyuan, Wuhan, Dalian, Jinan, Nanchang, Shenyang, Wenzhou, Kunming, Chengdu, Guangzhou, Quanzhou, Xi'ning, Shijiazhuang, Sanya，Changsha, Tianjin.
The pet shall be taken out of the pet carrier and inspected manually by the airport security check personnel. Hefei
In the above two security check modes, you shall follow the security check personnel's instructions. Haikou, Zhengzhou, Urumqi, Xi'an, Xiamen, Qingdao, Yinchuan, Zhuhai, Nanning.
*Note: This table is for reference only, the security check mode may vary with airport requirements. The actual requirements of the airport will apply.
Online Reservation Process
  • Reservation process
    1.After purchasing an economy class ticket, enter the homepage of the Hainan Airlines app or applet – Service Hall – Reservation / Itinerary Services – Cabin Pets, enter your document and ticket numbers, and click on "Search".
    2.The system will extract the itinerary automatically. Click on "Application Service".
    3.Check your itinerary information. If it is correct, fill in your application information and contact person information as prompted on the page, and click on "Next".
    4. Fill in the pet information as prompted on the page, click on "Submit", and complete payment.
  • Refund process
    Enter the homepage of the Hainan Airlines app or applet – Service Hall – Itinerary Services – Cabin Pets – Order Management, and click on "Apply for Refund" in the order.