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2020/10/14

尊敬的旅客:

        为搭建中国留学生赴英复学通道,海南航空控股股份有限公司(简称“海南航空”)积极响应英国28所高校包机需求(英国合作高校名单详见附件一),在中国驻英使领馆、重庆市政府的大力支持下,经中英两国主管部门审批,已从9月21日起执行了重庆直飞曼彻斯特包机航班。根据根据相关部门的批复意见,现发布第五、六期(10月19日至11月1日)包机计划执(航班时刻计划详见附件二)。


        英国各合作高校已于当地时间9月16日,通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售,全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。


        不期而遇,相伴相惜。海南航空将严格执行航班防疫保障措施,做好复学包机各项保障工作,将留学生安全、舒适地运送至目的地,祝广大留学生学业顺利。


海南航空控股股份有限公司

附件一:英国合作高校名单


英国合作高校名单(排名不分先后顺序)

曼彻斯特大学

纽卡斯尔大学

巴斯斯巴大学

约克大学

谢菲尔德大学

兰卡斯特大学

卡迪夫大学

布里斯托大学

博尔顿大学

谢菲尔德哈莱姆大学

埃克塞特大学

布里斯托尔西英格兰大学

曼彻斯特城市大学

杜伦大学

普利茅斯大学

索尔福德大学

北方皇家音乐学院

利物浦大学

南威尔士大学

巴斯大学

利兹大学

班戈大学

斯旺西大学

伯明翰大学

切斯特大学

艾伯丁大学

圣安德鲁斯大学

邓迪大学




附件二:第五、六期包机航班时刻计划


航班号

机型

始发地

起飞时间

目的地

抵达时间

执行日期

HU7953

B787-9

重庆

1:00

曼彻斯特

5:30

10月19日-10月24日,每日1班

HU7953

B787-9

重庆

1:00

曼彻斯特

4:30

10月25日-11月1日,每日1班

以上均为当地时间,具体执行时刻以航空公司通知为准。



附件三:赴英留学生购票出行指南,请点击此处查看

2016/01/11

On December 18th, 2015, Hainan Airlines frequent flyer rewards membership program (FFP) – The Fortune Wings Club – gave a press conference at Conrad Beijing. A comprehensive upgrade to the membership system starting on January 1st, 2016 was officially announced.

The two membership statuses of Platinum Card and Select Card will be introduced. New benefits will be added in accordance with the membership status, including free upgrades, mileage credit, and VIP-exclusive gifts for friends and family, etc. At the same time, it will become possible for flexible credit interchanges among the frequent flyer rewards membership programs of Hainan Airlines, Grand China Air, Tianjin Airlines, Hong Kong Airlines, Lucky Air, and Capital Airlines.

Hainan Airlines insists on prioritizing passengers’ needs, leading the innovation of new services, and developing more personalized products. These newly added FFP benefits can be seen as another initiative after Mileage Purchase, Gifted Mileage, and other well-known features of the membership program. In the upcoming year, we will continually working on the improvement of Fortune Wings Club around the needs and wishes of our frequent flyers.

2015/09/18

尊敬的旅客:


        2015年11月10日起,海南航空、大新華航空將對執飛國內航線窄體機型頭等艙設置進行調整:頭等艙調整為公務艙,英文名稱由“First Class”改為“ Business Class”,艙位代碼由“F”改為“C”。涉及此次調整的是海南航空、大新華航空機隊中的B737窄體機型,由原來的“頭等艙+經濟艙”調整為“公務艙+經濟艙”;執飛國內航線的B787、B767 、A330等寬體機型將繼續保持“頭等艙+經濟艙”的艙位設置。


        海南航空、大新華航空此次調整的目的是為了更好地實現與國際航企標準接軌,進一步提升中高端市場競爭力。執飛國內航線窄體機型頭等艙調整為公務艙後,海南航空、大新華航空將繼續為旅客提供優質服務,旅客行李運輸標準按照公務艙標準執行,常客積分累積及兌換標準以金鵬俱樂部業務規則變更通告為準。

2015/05/04

尊敬的旅客:

   近期發現,有不法分子冒充海南航空客服人員,向旅客發送詐騙短信,內容多為:航空公司多收取了旅客的機票費用誘使旅客撥打電話退款;航班取消需辦理免費退票,但需要交納相關手續費;告知旅客退款時卡存在問題,需電話聯繫發送授權,套取旅客隱私資料等。

   為了讓您的旅行更加順暢並避免給您帶來不必要的損失和傷害,海南航空友情告知:

   一、海南航空24小時銷售服務熱線為:(0086+898) 95339;

   二、如海南航空系統升級或故障,我們會在官方網站發佈公告,如您收到的相關資訊與您的資訊不符,請您致電海南航空的客戶服務熱線進行諮詢。

   三、海南航空對於旅客的資訊採取了相關的保密措施。如您發現個人資訊被洩露,請您立即與警方聯繫,我們也會積極配合調查處理。如您有任何疑問請致電海南航空客戶服務電話,謝謝。

 

海南航空

2015/03/10

New Nonstop Service to Shanghai & Beijing Starts in June

Service to Beijing Increases to Daily May 1

 

As part of a large scale expansion in North America, China’s Hainan Airlines today announced it plans to begin three new nonstop routes between the United States and  China. Service will be inaugurated from Silicon Valley’s Norman Y. Mineta San Jose International Airport to Beijing on June 15, from Boston’s Logan Airport to Shanghai’s Pudong Airport on June 20, and from Seattle-Tacoma International Airport to Shanghai Pudong on June 22.

Mainland China’s only certified Skytrax five-star airline will operate two-class Boeing 787 Dreamliners on between San Jose and Beijing five days a week: Monday, Wednesday, Friday, Saturday and Sunday, with early afternoon departure times. Service between Boston and Shanghai will operate thrice weekly: Tuesday, Thursday and Saturday, with afternoon times. Between Seattle and Shanghai, using a two-class Airbus A330-200, the airline will operate four days a week, Monday, Wednesday, Friday and Sunday, with midday departure times.

From Boston, flights will depart at 4:25pm and arrive Shanghai at 7:35pm the following day. Return flights will depart Shanghai at 11:45am and arrive Boston at 2:25pm the same day. Flight time is 15 hours ten minutes westbound and 14 hours forty minutes eastbound. Connections with Hainan’s airline partners, including JetBlue with its Boston focus city, allow travelers to connect to and from the new service from points throughout the U.S. and Canada.

Seattle flights will depart at 12 noon and arrive Shanghai at 4:30pm the following day. Return flights will depart Shanghai at 1:15pm and arrive Seattle at 9:35am the same day. Flight time is 13 ½ hours westbound and 11 hours 20 minutes eastbound.  Connections with Hainan’s airline partners, including Alaska Airlines with its Seattle hub, allow travelers to connect to and from the new service from points throughout the U.S. and Canada.

The new flights from  San Jose represent the first ever nonstop service between Mainland China and Silicon Valley. Flights will depart San Jose International Airport at 1:10pm and arrive Beijing at 4:40pm the following day. Return flights will depart Beijing at 2:30pm and arrive San Jose at 11:10am the same day. Flight time is 12 ½ hours westbound and 11 hours 40 minutes eastbound. Connections to and from points throughout China are also possible throughout Hainan’s extensive domestic network.

Cargo service is offered on all flights.

Service on the existing Beijing routes to and from Boston, Seattle and Chicago  will increase to daily on May 1, 2015. Hainan Airlines also operates daily between Toronto, Canada and Beijing.

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are excited to open three new nonstop routes from North America to China. The community of interest and expanding trade between the United States and China has grown this market exponentially, enhanced by the new reciprocal ten year visas between the two countries recently put into place.”

Business class passengers are pampered with priority check-in and access to the lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature famous Bulgari® cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand. 

In Boston, Chicago, Seattle and San Jose, as well as in Shanghai and Beijing, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Shanghai’s Pudong Airport also features a Maglev train that speeds travel between the airport and the city.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813. 

Photographs available upon request. Contact Claire Chen 206-453-0282.

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of over 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

2015/02/27

Nonstop Service to Shanghai Starts June 20

Service to Beijing Increases to Daily May 1


As part of a large scale expansion in North America, China’s Hainan Airlines today announced it plans to begin nonstop service from Boston’s Logan Airport to Shanghai on June 20, 2015. Mainland China’s only certified Skytrax® five-star airline will operate two-class Boeing 787 Dreamliners three days a week, Tuesday, Thursday and Saturday, with afternoon times. The new flight complements the carrier’s existing nonstop service to Beijing, which will increase to daily on May 1. Hainan Airlines also serves Seattle, Chicago and Toronto and plans to begin new service between San Jose/Silicon Valley and Beijing on June 15.

Flight 7962 will depart Boston at 4:25pm and arrive Shanghai Pudong Airport at 7:35pm the following day. Flight 7961 will depart Shanghai Pudong at 11:45am and arrive Boston at 2:25pm the same day. Flight time is 15 hours ten minutes westbound and 14 hours forty minutes eastbound. Connections with Hainan’s airline partners, including JetBlue with its Boston focus city, allow travelers to connect to and from the new service from points throughout the U.S. and Canada. Cargo service will be offered.

Boston to Beijing service will increase to daily on May 1, 2015.

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are excited to open a new nonstop route from Boston to the important commercial city of Shanghai. The community of interest and expanding trade between New England and China has grown this market exponentially, enhanced by the new reciprocal ten year visas between the two countries recently put into place.”

“The importance of new international nonstop routes cannot be overstated in how they enable Massachusetts to engage with the rest of the world,’’ said Governor Baker.  “To be world class you need to be connected with the world and Massachusetts is world class. ‘’

“This new route speaks volumes about the great success Hainan has had in Boston since starting nonstop service to Beijing last June,’’ said Massport CEO Thomas P. Glynn. “I thank the business community and Massport’s Asia Task Force for their support in making Hainan’s Boston venture such a success. This new route is Hainan’s first from the US to Shanghai.’’

Business class passengers are pampered with priority check-in and access to the lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature famous Bulgari® cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand.

In Boston, as well as in Shanghai, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Shanghai’s Pudong Airport also features a Maglev train that speeds travel between the airport and the city.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813. 

Photographs available upon request. Contact Claire Chen 206-453-0282.

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of about 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

2015/02/27

Nonstop Service to Shanghai Starts June 22

Service to Beijing Increases to Daily May 1
  

As part of a large scale expansion in North America, China’s Hainan Airlines today announced it plans to begin nonstop service from Seattle Tacoma International Airport to Shanghai on June 22, 2015. Mainland China’s only certified Skytrax® five-star airline will operate two-class Airbus A330-200 four days a week, Monday, Wednesday, Friday and Sunday, with midday departure times. The new flight complements the carrier’s existing nonstop service to Beijing, which will increase to daily on May 1. Hainan Airlines also serves Boston, Chicago and Toronto and expects to begin new service between San Jose/Silicon Valley and Beijing on June 15.

Flight 7956 will depart Seattle at 12 noon and arrive Shanghai Pudong Airport at 4:30pm the following day. Flight 7955 will depart Shanghai Pudong at 1:15pm and arrive Seattle at 9:35am the same day. Flight time is 13 ½ hours westbound and 11 hours 20 minutes eastbound.  Connections with Hainan’s airline partners, including Alaska Airlines with its Seattle hub, allow travelers to connect to and from the new service from points throughout the U.S. and Canada. Cargo service will be offered.

Seattle to Beijing nonstop service will increase to daily May 1, 2015.

“Boosting nonstop service to China is a growing demand from our region’s business and leisure travelers that needs to be answered,” said Port of Seattle Commission Co-Presidents Courtney Gregoire and Stephanie Bowman.

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are excited to open a new nonstop route from Seattle to the important commercial city of Shanghai. The community of interest and expanding trade between the state of Washington and China has grown this market exponentially, enhanced by the new reciprocal ten year visas between the two countries recently put into place.”

Business class passengers are pampered with priority check-in and access to the lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature internationally recognized cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand.

In Seattle, as well as in Shanghai, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Shanghai’s Pudong Airport also features a Maglev train that speeds travel between the airport and the city.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813.  

Photographs available on request. Contact Claire Chen 206-453-0282.

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of about 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

 

 


2015/02/27

Nonstop Service to Beijing to Start June 15, 2015

 

China’s Hainan Airlines today announced it plans to begin nonstop service from Norman Y. Mineta San Jose International Airport to Beijing on June 15, 2015. Mainland China’s only certified Skytrax® five-star airline will operate two-class Boeing 787 Dreamliner five days a week, Monday, Wednesday, Friday, Saturday and Sunday, with early afternoon departure times. The new flight will be the carrier’s fifth North American destination, joining Seattle/Tacoma, Boston, Chicago and Toronto.

Flight 7990 will depart San Jose International Airport at 1:30pm and arrive Beijing at 4:55pm the following day. Flight 7989 will depart Beijing at 2:45pm and arrive San Jose at 11:30am the same day. Flight time is 12 ½ hours westbound and 11 hours 40 minutes eastbound. Connections to and from points throughout China are also possible throughout Hainan’s extensive domestic network. Cargo service will be offered.

“We are delighted to celebrate the announcement of Hainan Airlines’ new direct service between Beijing and Silicon Valley,” said City of San Jose Mayor Sam Liccardo. “With the enthusiastic support demonstrated by our global technology corporations, this new route will be a success. I thank Hainan Airlines for its significant investment in San Jose, and strongly encourage all business and leisure travelers to fly Hainan from Mineta San Jose International Airport.”

“Since we began our Seattle route in June 2008, hundreds of thousands of people have experienced the award-winning service Hainan Airlines provides between the United States and China” said Mr. Ji Chun Liu, Director of Hainan’s International Department. “Now we are looking forward to welcoming even more travelers from Silicon Valley. With the growth of the technology industry, trade between the U.S. and especially this region has expanded.  Travelers will no longer have to endure traffic and taking longer routings when they are flying to or from Silicon Valley. The San Jose Airport is known for its amenities and accessibility.”

“We are delighted to welcome Hainan Airlines to Silicon Valley and know our regional business and leisure travelers will respond favorably to this service," said Director of Aviation Kim Becker Aguirre. “Hainan and the Boeing 787 Dreamliner are well-matched for our market with travelers who prefer to choose Silicon Valley for our convenience, on-time performance, and technologically-advanced facilities and services.”

Business class passengers are pampered with priority check-in and access to Silicon Valley airport’s lounge. On board, they can relax in luxurious seats that convert into a fully flat bed and feature a turn-down service complete with fluffy pillows, fine cotton sheets and a duvet, pajamas and slippers. Gourmet Chinese or Western cuisine and wines are served on fine china, glassware and linens; customers may choose when they wish to dine. Freshly brewed espresso and a selection of teas are available. Amenity kits feature famous Bulgari® cosmetics. A state of the art entertainment system offers over 100 movies, audio selections and games on demand.

In San Jose, as well as in Beijing, with advance reservations, premium passengers are treated to complimentary private chauffeured car service both on arrival and departure. Those making connections to other Chinese destinations may take advantage of the new business class lounge in Terminal 1 offering a wide range of luxurious amenities.

Economy class passengers can also enjoy complimentary beverages, meals, snacks as well as the same state-of-the-art entertainment system on individual seat-back screens. If connecting in Beijing, an exclusive transit lounge is open to economy class passengers as well.

Hainan Airlines flights can be booked through all travel agents, travel websites as well as online at www.hainanairlines.com or through its call center at 1-888-688-8813.  

Photographs available on request. Contact Claire Chen 206-453-0282

About Hainan Airlines

Hainan Airlines was founded in 1993 and has grown to be China’s largest independent airline, with a fleet of about 130 aircraft, including wide body Airbus A330 and Boeing 787 Dreamliner jetliners. The airline is a subsidiary of the HNA Group, one of China’s largest conglomerates, which has interests in logistics, tourism, hotels, financial services, as well as air transportation.

Hainan began service to the United States in 2008 and has progressively grown internationally, transporting hundreds of thousands of passengers to and from China and North America. The airline has a wide domestic network in China, serving more than 600 routes linking 90 cities, as well as points in Europe, Southeast Asia and the Middle East. It is a service-oriented enterprise, earning numerous awards for safety, punctuality and a high quality product.  Based in Haikou on Hainan Island, the carrier has offices in Boston, Chicago, Seattle and Toronto in North America.

About Mineta San José International Airport

Mineta San José International Airport (SJC) is Silicon Valley’s airport, a self-supporting enterprise owned and operated by the City of San José. SJC served 9.4 million passengers in 2014, a 7 percent increase year-over-year. SJC offers approximately 125 daily flights on 11 domestic and international carriers to 30 nonstop destinations.

SJC’s five-star customer service experience sets it apart from other Bay Area and US airports. Airlines and passengers respond positively to SJC’s customer amenities, including modern terminal buildings, free and fast WiFi, comfortable seating with built-in power outlets, a luxurious, award-winning lounge open to all travelers, a rental car center conveniently located across from the terminals and Global Entry kiosks to expedite arriving international passengers. Silicon Valley’s airport is located in San José, California’s third largest city and the nation’s tenth largest city. SJC facts can be found here. For more airport information, visit www.flysanjose.com.

 

2015/01/01

當地時間12月7日晚,2014年度世界旅遊大獎(World Travel Award,簡稱WTA)頒獎典禮在安圭拉Cuisinart Golf Resort & Spa酒店舉行,並公佈了世界級獎項的獲獎名單,海南航空股份有限公司(以下簡稱海南航空)在入圍的15個國內外知名的航空公司中脫穎而出,一舉攬下“2014世界最佳商務艙”大獎。

據悉,海南航空去年曾包攬WTA(World Travel Awards)世界和亞洲“最佳經濟艙”榮譽,今年在10月還榮獲WTA亞洲 “最佳商務艙”榮譽。

海南航空客艙服務部總經理徐飛在頒獎典禮現場表示:“非常感謝組委會對海航客艙服務的肯定和認可。我們會繼續以‘東方之美’的服務理念打造創新、優質、卓越的旅行體驗,努力成為旅客出行的不二之選。”

世界旅遊大獎總裁兼創始人Graham E.Cooke向海南航空客艙服務部總經理徐飛頒發了獎盃並表示了祝賀:“海南航空在航空業界起到了表率的作用,組委會將此榮譽授予海南航空,是希望海南航空在保持卓越服務品質的不懈追求下,推出更多創新服務和產品,在未來為旅客的出行提供更加便利和上乘的選擇。”

今年10月,在此次世界級獎項中入圍“世界最佳商務艙”的提名名單中,還有卡達航空、阿提哈德航空、國泰航空、紐西蘭航空等15家知名航空公司,海南航空最終突破重圍獲得“世界最佳商務艙”的殊榮。據瞭解,歷史上新加坡航空、卡達航空、維珍大西洋航空曾獲得此獎。

據海南航空客艙服務部負責人介紹,海航全新推出的服務用品,是基於追求卓越的用戶體驗為中心,為旅客打造舒適溫馨的商務艙乘機之旅。旅客選乘海航航班可以盡享優質純棉睡衣和柔軟的寢睡用品、齊全的旅行洗漱套裝,以及“亞洲美食巡航”系列美食,樂趣非凡的機上娛樂節目等,海航將“SMILE”理念始終貫穿每個服務環節,對接國際標準,這次獲獎也表明了評委和旅客對海航的肯定。

本次WTA頒獎典禮上還頒發了其他各類獎項,包括阿提哈德航空、阿聯酋航空、維珍大西洋航空等知名航空公司均有斬獲。

世界旅遊大獎(WTA)設立於1993年,目的是為了通過全球超過20萬的旅遊業內專業評委和旅客投票,在全球(包括美洲、歐洲、亞洲、澳洲、非洲及加勒比、印度洋、中東地區)旅遊企業範圍內,選出最佳酒店、最佳航空公司、最佳旅遊企業等幾十個獎項。 WTA 被《華爾街日報》(The Wall Street Journal) 譽為旅遊業的“奧斯卡”,並被全球旅遊及酒店業公認為是對業內卓越產品和服務的權威認可。

2013/12/03

2013年11月30日,備受全球矚目的WTA(World Travel Awards)世界旅遊大獎組委會在卡塔爾杜哈La Cigale酒店舉辦了2013WTA世界級獎項頒獎典禮。海南航空股份有限公司(以下簡稱海南航空)憑藉其高品質的客艙服務水準及持續多年的服務創新,在全球超過20萬業內評委和旅客的投票中,成功榮膺“2013年WTA世界最佳經濟艙”獎項。這也是海南航空在今年下半年繼首次獲得“2013年WTA亞洲最佳經濟艙”、“2013年ITCA水星獎全球最佳客艙服務獎”之後,連續獲得的第三個世界級服務大獎。


WTA世界旅遊大獎設立於1993年,目的是為了對全球旅遊業中的佼佼者進行認證和嘉獎。由數十萬全球旅遊、酒店、航空業內人士和旅客通過投票選舉出最佳酒店、最佳航空公司、最佳旅行社等幾十個獎項,是全球公認的旅遊業最高榮譽。此次,海南航空在與包括英國航空、漢莎航空、卡塔爾航空、新加坡航空、阿聯酋航空等眾多全球頂級航空公司的競爭中脫穎而出,成功榮獲“2013年WTA世界最佳經濟艙”大獎,充分體現了全球業內人士及旅客對海航服務品質的高度認可。


海南航空北美行政總監Joel M. Chusid在接受獎項時表示“我們深知,此次獲獎是全世界專業人士和旅客朋友對海南航空服務品質的認可和讚賞,我們將繼續保持對高品質航空服務的不懈追求,也希望海南航空能夠成為全世界更多旅行家出行的首選。”


世界旅遊大獎總裁兼創始人Graham E. Cooke 對海南航空此次獲獎做出這樣的評價“我們並不驚訝投票者們對海南航空在航空服務業領頭羊地位的認可,他們能拿到這個獎項是實至名歸的,我們希望海航在今後世界旅遊大獎的舞臺和國際商旅業界可以取得更好的成績。”


海南航空自1993年成立至今,一直致力於通過富有活力、善於創新的工作理念,打造獨具東方特色的高品質航空服務,力求為全世界的空中旅行者帶來舒適、溫馨、超越的服務體驗。


不期而遇,相伴相惜。海南航空正以卓越的成就和行動在國際化的舞臺上獲得越來越多的熟知和青睞。

2013/10/15

2013年10月1日,被譽為旅遊業的奧斯卡獎之稱的第20屆WTA(World Travel Awards)世界旅遊大獎亞洲賽區頒獎儀式在迪拜舉行,海南航空股份有限公司(以下簡稱海南航空)在全球23萬業內評委和旅客的投票中,一舉拿下WTA亞洲賽區的“最佳經濟艙”榮譽。


當地時間19點整,2013年WTA頒獎儀式在迪拜安納塔拉度假村舉行。海南航空客艙服務部總經理徐飛出席了儀式,他在頒獎現場表示:“我很榮幸能代表海南航空來到頒獎典禮,也非常感謝評委和旅客對海南航空的支持和信賴。我們將繼續貫徹‘SMILE’理念,致力為乘客們提供最舒適的五星服務及飛行體驗,我們期待與來自全球的旅客不期而遇,相伴相惜!”


世界旅遊大獎總裁兼創始人Graham E. Cooke向海南航空表示了祝賀:“海南航空一直在追求卓越,評委會一致對過去一年來海南航空的優異表現給予肯定和認可,希望海南航空再接再厲,讓越來越多的旅客體驗到溫馨、周到的空中服務。”



海南航空榮獲2013年WTA"亞洲區最佳經濟艙"大獎


據悉,海南航空本獎項評選從韓亞航空、馬來西亞航空、日本航空等眾多強勁對手中脫穎而出,最終將WTA“亞洲區最佳經濟艙”的榮譽囊入懷中。歷史上漢莎航空、維珍航空、美國航空、瑞士航空、國泰航空也曾獲得此獎。另悉,海航目前還入圍了WTA世界最佳航空公司、最佳商務艙、最佳經濟艙三項提名。


據海南航空客艙服務部相關負責人介紹,舒適和溫馨的機上服務成為了海航此次獲獎的主要優勢。海南航空一直致力於運用“SMILE”理念為乘客提供更貼心更舒適的機上服務,微笑傳遞旅客,進行心與心的交流,提升了旅客更為優質和親切的飛行體驗。“SMILE”理念是貫徹海航服務精神的核心內容,5個首字母代表5層含義:安全正點(Safety & Punctuality)、東方優雅(Manners & Elegance)、創新激情(Innovation & Passion)、團隊協作(Leadership & Teamwork)、平等仁愛(Equality & Love)。



海南航空客艙服務部總經理徐飛在頒獎現場接受媒體採訪


據瞭解,WTA世界旅遊大獎設立於1993年,目的是為了對全球旅遊業中的佼佼者進行表彰和認可,由全球旅遊、觀光、航空業內人士和旅客通過投票選舉出最佳酒店、最佳航空公司、最佳旅行社等幾十個獎項,是全球公認的旅遊業最高榮譽,被業內譽為“旅遊業的奧斯卡獎”。


今年4月海南航空以卓越的服務第三次蟬聯“全球SKYTRAX五星航空公司”,8月海南航空機上香檳、紅酒分獲世界知名商旅雜誌《Global Traveler》評選的頭等艙最佳香檳第一名和頭等艙及商務艙最佳紅酒第一名。海南航空作為全球七家之一、中國內地唯一一家SKYTRAX五星航空公司,在提高自身服務水準方面做著不斷的努力,用優質的服務贏得國內外旅客的認可。

2013/09/02

2013年8月15日下午,海南航空股份有限公司(Hainan Airlines,以下簡稱“海南航空”, 股票代碼600221)“零聚愛心” Change for Good活動簽字暨啟動儀式在北京海航大廈萬豪酒店順利舉行,這標誌著海南航空成為中國內地首家加入聯合國兒童基金會(UNICEF)Change for Good合作聯盟的航空公司。海南航空將在五年內,通過機上及機場貴賓室籌集善款,並全部捐贈給聯合國兒童基金會用於支持其在中國及全球開展的公益項目,以改善貧困兒童的生活,讓他們有更好的機會實現全部的潛能。

下午14:30,UNICEF駐華代表麥吉蓮(Gillian Mellsop)、海航集團執行副總裁朱衛軍、海南航空董事長陳明、海航通匯貨幣總裁惠成昆以及新聞媒體、海航員工代表等50人齊聚北京海航大廈萬豪酒店大宴會廳出席簽字暨啟動儀式。

海南航空董事長陳明首先致辭。他說:“海南航空用20年的努力打造了五星服務品質與安全運行記錄,也用20年的建設成果感恩回饋社會。今天海南航空成為中國內地首家參與聯合國兒童基金會Change For Good機上籌款專案的航空公司,將繼續關注並致力於提升中國及全球兒童的福利水準,這表明海南航空在踐行企業社會責任的道路上,又邁出了堅實的一步。”

根據協定內容,海南航空將於5年期間籌集不少於1000萬元的善款用於支持聯合國兒童基金會在中國及全球開展的項目活動。海南航空“零聚愛心”Change for Good機上籌款活動計畫將於9月1日率先在海航北京=海口航線上試行,三個月後將逐步推廣至北京=廣州、北京=深圳、北京=三亞、海口=浦東等國內精品航線及機場自有貴賓室,後期項目成熟後將增加至國際航線。

“此次海航選擇了具有國際影響力和公信力的聯合國兒童基金會合作,是希望將每一份善款用在孩子最需要的地方。我們也呼籲大家參與到海南航空零聚愛心Change for Good機上籌款活動中,共同關注兒童的健康成長,盡大家所能讓他們的生活變得更加美好。”海南航空董事長陳明向記者表示。

聯合國兒童基金會駐華代表麥吉蓮對海南航空加入聯合國兒童基金會Change for Good合作聯盟表示祝賀。她說,海南航空積極踐行社會責任,投身公益事業回饋社會,是聯合國兒童基金會與企業開展合作的典範之一。希望海南航空能夠帶動更多的人,改善中國及更多發展中國家兒童的生活,使他們得以發展他們的全部潛能。

在儀式現場,聯合國兒童基金會駐華代表麥吉蓮特別向海南航空頒發“中國內地首家加入聯合國兒童基金會Change For Good合作聯盟的航空公司”紀念牌,感謝海航為兒童公益事業做出的貢獻。

在儀式最後,一棵象徵著未來的LED“小樹苗”在領導嘉賓的用心呵護與澆灌下,“小樹苗”茁壯成長,散發出綠色的希望之光,灑滿整個會場,掀起儀式的新高潮,也標誌著海南航空“零聚愛心”Change for Good機上籌款活動正式啟動。

據介紹,Change for Good 是聯合國兒童基金會與國際航空業的一次創新性合作。它始於1991年,是聯合國兒童基金會最廣為人知和最為持久的合作形式之一。該項目號召乘客在機上自願捐款,以資助該組織於全球一百五十多個發展中國家開展的專案,改善貧困兒童生活。該專案先後與美國航空公司(American Airlines)、義大利航空公司(Alitalia Airlines)、國泰航空公司(Cathay Pacific Airways)等11家航空公司合作,共籌集超過1.2億美元的善款。

海航自1993年開航至今一直堅持“為社會做點事,為他人做點事”的企業理念,勇擔社會責任,以感恩之心回饋社會。截至2012年12月31日,海航共向自然災害地區、貧困地區、殘疾人聯合會、慈善總會、紅十字會、青少年發展基金會、婦女發展基金會、中華見義勇為基金會、環境保護協會等地區、單位或個人捐款捐物價值逾8億元。