Online Check-in Help Page

What format should my name be in?

Last Name means Family name.

ID type and ID number?

Currently, three types of passenger identification methods are supported on the website, namely ID Card, passport and electronic ticket number. Please select one method for verification to check-in online.

Cities where printed boarding pass is not supported

The following departure airports do not support online check-in A4 paper boarding pass. Please change to airport boarding pass at airport manual check-in counter. Please arrive in airport 3 hours in advance. These departure airports are: Beijing (International Departure Flight), Bangkok, Moscow, St. Petersburg, Tel Aviv, Prague, Calgary, Manchester, San Jose (USA), Los Angeles, Paris, Tokyo Narita, Tokyo Haneda, Phuket, Las Vegas, Melbourne, Auckland (New Zealand), Sapporo New Chitose, Almaty, Nanning, Changchun, Yulin, Baise, Anqing, Baotou, Qinhuangdao, Changzhi, Yanqing, Hengyang, Jiamusi, Jinzhou, Mianyang, Manzhouli, Shijiazhuang, Sanming, Tangshan, Wenzhou, Wu Hai, Xining, Yingkou, Zhangjiakou, Zhuhai.

Online Check-in Guide

Please click here