Passengers Requiring Oxygen Assistance
Notes for Your Journey
As the quickest and most convenient method of travelling, air transport has considerable advantages in providing a comfortable, safe, and smooth journey. However on long flights, high altitude cabin pressure and the cabin environment may have an adverse effect on your well-being, particularly those with an existing health condition. Therefore, we suggest that you consult your doctor before choosing to travel by air.
If you are flying with us and will bring a Portable Oxygen Concentrator ("POC"), please read the following guidelines carefully and prepare your journey accordingly. We wish you a pleasant journey!
A. Passengers Traveling with POCs refers to those who need to bring POCs for use during their flights.
B. Range of respiratory assistance devices: POC, Continuous Positive Airway Pressure (CRAP), ventilator, respirator.
A.The devices may be used on domestic (China) and international flights operated by Hainan Airlines and Grand China Air (including Hainan Airlines code-shared flights and charter flights).
B. Hainan Airlines does not handle transfer service for oxygen breathing passengers. If you want to take a connecting flight carried by different carriers, please obtain the permission of the carrier before purchasing the ticket.
A. Health Requirement
Hainan Airlines does not provide services for passengers in a coma or those who need oxygen assistance while waiting for a flight.
B. Equipment Models
Only FAA approved POCs are allowed; for specific guidelines please refer to Section VI.
C. Battery Requirement
According to the lithium battery limitations of International Civil Aviation Organization’s (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, Hainan Airlines shall not provide the service in event a passenger’s lithium battery does not satisfy the flight requirement.
a. Passengers departing from domestic locations may apply via following channels:
• Hainan Airlines direct ticketing agency
• Hainan Airlines authorized ticketing agents
b. Passengers departing from international locations may apply via following channels: Hainan Airlines international offices.
c. Direct ticketing agencies, authorized ticketing agents and overseas office may only accept applications for flights departing from their own localities (If transit flights are operated by Hainan Airlines, the ticketing agencies may apply for multiple segments of the trip).
Passengers must apply at least 48 hours prior to departure time.
5. Application Document
Please prepare the following documents accordingly.
A. Medical diagnosis certificate (must provide the original and copy)
• Medical diagnosis certificate shall be effective within 10 days before the departure time. Medical diagnosis certificates provided by county, city, or equivalent (e.g. national AA class) medical facilities, or facilities above this grade need physicians’ signatures and the facilities’ official seals.
• Outside Chinese territory, this form needs to be filled in by a doctor that has certification in medicine that is recognized by a government department. If leaving from Africa, medical certificates can also be obtained from Chinese-funded medical institutions.
• Passengers taking flights departing from domestic locations must provide certificates in Chinese. Overseas locations may use certificates in other languages, but must provide an English or Chinese translation version.
b. Content Requirement
Diagnosis certificate shall include the following information:
• The date (YYYY/MM/DD) before which the passenger is safe to take flights;
• The issue date of the diagnosis;
• A statement to indicate that the passenger has cognitive ability on the visual and audible alarm of the breathing assistance equipment and he/she may independently take appropriate action(s) in event of alarm activation;
• Whether the passenger requires a breathing assistance device during the entire time of the flight or only part of the flight time;
• The oxygen concentration necessary for the passenger;
• The battery lives of both built-in and backup batteries of the breathing device.
c. On the hard copy of the diagnosis certificate, passengers (or their guardians) shall also provide a written statement "This copy is in line with the original" and have it signed by the passenger (or guardian) or the accompanying personnel.
B. Special Passenger Service Demand Sheet (Type C)
Passenger must fill out the “Special Passenger Service Demand Sheet (Type C)” to ensure accurate and true information.
6. Breathing Assistance Equipment and Battery Requirement
Please provide your breathing equipment and be sure your battery satisfies airline regulations accordingly.
A. Basic Requirements:
a. The device must have the manufacturer's label, and indicate that the device has been approved by the US Federal Aviation Authority (FAA) (Note: If routes are covered by other provisions from relevant national governments, the device is also subject to the relevant national government regulations).
b.The device shall comply with the Hainan Airlines baggage weight and size regulations as follows:
• By weight: Each piece of hand luggage may not exceed 5 kg in weight, volume cannot exceed 20 x 40 x 55 cm;
• By Count: Weight shall not be over 10 kg, linear measurement (length + width + height) shall not be over 115cm (45 inches);
• By size: The device should be able to be stowed under the seat in front of the passenger’s seat or in a closed overhead compartment.
c. Equipment is not included in the baggage limit.
B. Equipment Brands and Models:
According to FAA approved POC list, the following brands and models of breathing assistance equipment are allowed on the flight (Hainan Airlines may not provide service for passengers with equipment not on this list).
AirSep "Freestyle 5"
Delphi Medical Systems
Inogen One G2
Inogen One G3
Inova Labs "LifeChoice Activeox"
International Biophysics "LifeChoice"
Precision Medical EasyPulse
SeQual Technologies Inc.
eQuinox (model 4000)
Oxywell (model 4000)
Note: Please check the following website for FAA’s most recent update on POC models
C. Battery Requirements
a. Passengers shall bring enough back-up batteries to support their needs. The batteries’ run time shall add up to be at least 150% of their actual flight times. (Note: Passengers’ respiratory assistance equipment specifications shall state the batteries and their backup batteries’ run times. Passengers must fully charge these batteries in advance and carry all necessary batteries on board.)
b. Maintain the batteries (including lithium batteries and other batteries) according to ICAO regulation:
• Lithium battery: Each passenger can carry up to 20 lithium-ion batteries with a rated energy value of no more than 100wh or lithium metal batteries with lithium content less than 2G. With the approval of airlines, each passenger is allowed to carry two lithium-ion batteries with a rated energy value of more than 100wh but not more than 160wh or lithium metal batteries with lithium content of more than 2G but not more than 8g. Lithium ion batteries with a rated energy value of more than 160wh or lithium metal batteries with a lithium content of more than 8g are strictly prohibited. At the same time, the backup battery must be individually protected against short circuit.
• Rechargeable dry batteries: Passengers with rechargeable batteries and backups need to separate the battery with non-conductive material to prevent the batteries from getting wet.
7. Boarding Process
On the day of travel, passengers must provide all necessary documents including the diagnosis certificates, three copies of “Special Passenger Service Demand Sheet (Type C)” and arrive at the airport two hours prior to the departure time to process boarding.