Linee guida per il transito internazionale

  1. A. Scope of application for transit


    1. Applicable to domestic flights of Hainan Airlines, Grand China Airlines, Tianjin Airlines, Lucky Air, Capital Airlines, West Air, Urumqi Airlines, Fuzhou Airlines, Beibu Gulf Airlines, Changan Airlines, Guilin Airlines or Suparna Airlines Airlines and Hainan Airlines' international flights Transit passengers.


    2. Applicable to passengers who take Hainan Airlines international flights and Hainan Airlines/Hong Kong Airlines international flights transit (passengers who transit between Hainan Airlines and Hong Kong Airlines must hold a ticket with a ticket number starting with 880) and purchase a connecting ticket.


    3. Applicable to tickets whose first three digits start with 826/880/895/859/847/898/886/666/872/856/730/871.


    4. Passengers on code-sharing flights and foreign airline ticket numbers do not enjoy transit accommodation services.


  • B. Process for Transferring


    Process for Transferring from Domestic to International Flights(at T2 Terminal)

    Arrive at the transit airport →Pick up the checked baggage→Proceed to the Hainan Airlines International Check-in Counter on the second floor of Terminal T2 →Go through the Quarantine Inspection, Border Inspection and Security Check→Proceed to the boarding gate and wait for boarding


    Hainan Airlines international flight connecting to Hainan Airlines domestic flight (at T2 Terminal)

    Arrive at the transit airport → Enter the border after passing inspection and quarantine →Pick up the checked baggage→Customs inspection → Go to the Hainan Airlines check-in counter E/F Island in the Domestic Departure Hall on the second floor to complete the check-in procedures → Go through security check → Proceed to the boarding gate and wait for boarding


    Hainan Airlines domestic flights connecting to Hainan Airlines domestic flights(at T2 Terminal)the remote berths

    Arrive at the transit airport →Pick up the checked baggage→Go to the Hainan Airlines domestic check-in counter on the E/F island on the second floor of the T2 terminal to complete the check-in procedures →Proceed to the boarding gate and wait for boarding


    Hainan Airlines domestic flights connecting to Hainan Airlines domestic flights (at T2 Terminal)Boarding bridge

    Arrive at the transit airport → Go to the transfer counter on the third floor to complete the next check-in procedure → Proceed to the boarding gate and wait for boarding


  • C. Transit service


    Guide service:

      

    We provide pick-up and transfer guidance services for passengers who take Hainan Airlines international flights to transit domestic flights or take Hainan Airlines domestic flights to transit Hainan Airlines international flights (transit time is within 3 hours). The transfer attendant will guide you to the check-in counter for subsequent flight check-in.

      


      

    Reminder: In order to fully support the prevention and control of the COVID-19 coronavirus epidemic, Hainan Airlines has suspended the transfer guidance service for international to domestic flights. The resumption time of this service will be notified separately. This gives you the inconvenience, please understand.

      


         

    Through check-in:

      

    We provide "through check-in" services on some routes. You can apply for multi-segment boarding passes for connecting flights at the departure airport, and your checked baggage can be directly consigned to the destination. You no longer need to pick up your checked baggage at the transit airport. You only need to go through the transit confirmation and customs declaration procedures under the guidance of the transit airport service staff to enter the international quarantine area. Please click here for details

      


           

    Reminder: In order to fully support the prevention and control of the COVID-19 coronavirus epidemic, Hainan Airlines has suspended Through check-in sevice. The resumption time of this service will be notified separately. This gives you the inconvenience, please understand.

      


      

    Transfer counter:

    T-junction in the domestic passenger arrival area on the third floor of Terminal 2

    Transit counter at the customs exit on the first floor of Terminal 2



Airport


Terminal


Transfers between Domestic Flights


Transfer between domestic flights and international flights


Transfer between International Flights (Including Hainan Airlines transfer to HongKong Airlines Flight)


Bejing

Termanal T2

T2 to T2 :
90 minutes

Hainan Airlines domestic flights (T2 Terminal) transfer to Hainan Airlines international flights (T2 Terminal): 150 minutes

Hainan Airlines International flights (T2 Terminal) to T2 Hainan Airlines International flights (T2 Terminal) : 420 minutes

T2 to T3:
120 minutes

Foreign airline domestic flights  (T2 Terminal) transfer to Hainan Airlines international flights (T2 Terminal): 150 minutes

Foreign airlines international flights (T2 Terminal) to T2 Hainan Airlines international flights  (T2 Terminal) : 420 minutes


Foreign airline domestic transfer flights  (T3 Terminal)  to Hainan Airlines international (T2 Terminal) : 160 minutes

Foreign airlines international flights  (T3 Terminal)  to Hainan Airlines international flights (T2 Terminal) : 420 minutes


Hainan Airlines International flights (T2 Terminal) to T2 Hainan Airlines Domestic flights (T2 Terminal) : 420 minutes



Foreign airlines international flights (T2 Terminal) to T2 Hainan Airlines domestic flights  (T2 Terminal) : 420 minutes



Foreign airlines international flights  (T3 Terminal)  to Hainan Airlines domestic flights (T2 Terminal) : 420 minutes




Tips:

1. About 300 minutes for transferring between Beijing capital International Airport and Beijing Daxing International Airport.


2. The above minimum connecting time is provided only for reference. Please plan according to the actual announcements of the second carrier.


  1. A. Processo di transito da voli nazionali a voli internazionali:


    1. (1) Se stai effettuando un transito su un volo internazionale Hainan Airlines in partenza il giorno stesso e il tempo di attesa è inferiore a 3 ore, il nostro staff di servizio ti fornirà assistenza durante tutto il processo di transito: Il personale di scalo ti accoglierà presso il finger o al punto in cui i passeggeri vengono accolti in navetta — Arrivi Nazionali (T2/Piano 2) — Recupera il tuo bagaglio (T2/Piano 2) — Raggiungi la Sala Partenze Internazionali (T2/Piano 3) — Completa le procedure di check-in — Passa attraverso le procedure doganali, l'ispezione di quarantena e l'ispezione frontaliera — Passa attraverso i controlli di sicurezza— Raggiungi il gate di imbarco.


    2. (2) Passeggeri che arrivano tra la mezzanotte (0000) e le 06:00 (0600) e hanno un volo in coincidenza lo stesso giorno o il giorno successivo. (Il tempo di connessione deve essere superiore a 6 ore): Procedi verso gli Arrivi Nazionali seguendo le indicazioni presenti nel terminal (T2/Piano 2) — Ritira il tuo bagaglio (T2/Piano 2) — Prenditi un po' di riposo nell'area pubblica — Raggiungi la Sala Partenze Internazionali (T2/Piano 3) — Completa le procedure di check-in — Passa attraverso la dogana, l'ispezione di quarantena e l'ispezione frontaliera — Passa attraverso i controlli di sicurezza— Raggiungi il gate di imbarco.


    3. Nota: i passeggeri in partenza da Pudong per Seattle (numero volo: HU7955) o per Boston (numero volo: HU7961), sono pregati di effettuare il check-in ai banchi F13-18. I banchi del check-in sono soggetti a modifiche. Si prega di fare riferimento al tabellone delle informazioni di partenza dell'aeroporto. 


  2. B. Processo per il trasferimento da voli internazionali a voli nazionali:


    1. (1) Se stai effettuando un transito su un volo nazionale Hainan Airlines in partenza il giorno stesso e il tempo di attesa è inferiore a 3 ore, il nostro staff di servizio ti fornirà assistenza durante tutto il processo di transito: Il personale di scalo ti accoglierà al finger o al punto in cui i passeggeri vengono accolti in navetta — Arrivi Internazionali (T2/Mezzanino tra i piani 2 e 3) — Passa attraverso l'ispezione di quarantena e l'ispezione frontaliera— Recupera il tuo bagaglio ed esci dalla dogana (T2/Piano 2) — Cammina fino all'area per i check-in nazionali (T2/Piano 3) — Completa le procedure di check-in nell'area per i voli nazionali — Passa attraverso i controlli di sicurezza — Attendi l'aereo nell'area quarantena dei voli nazionali.


    2. (2) Passeggeri che arrivano tra la mezzanotte (0000) e le 06:00 (0600) e hanno un volo in coincidenza lo stesso giorno o il giorno successivo. (Il tempo di connessione deve essere superiore a 6 ore): Procedi verso gli Arrivi Internazionali seguendo le indicazioni presenti al terminal (T2/Mezzanino tra i Piani 2 e 3) — Passa attraverso l'ispezione di quarantena e l'ispezione frontaliera— Recupera il tuo bagaglio ed esci dalla dogana (T2/Piano 2) — Prenditi un po' di riposo nella sala d'attesa pubblica — Cammina fino all'area per i check-in nazionali (T2/Piano 3) — Completa le procedure di check-in nell'area per i voli nazionali — Passa attraverso i controlli di sicurezza— Attendi l'aereo nell'area quarantena dei voli nazionali.


    Suggerimenti utili: i passeggeri in possesso di biglietti aerei per i voli in coincidenza che devono effettuare il trasferimento tra l'aeroporto di Hongqiao e l'aeroporto di Pudong devono recarsi all'aeroporto di Hongqiao / Pudong a proprie spese.


  1. A. Altre città canadesi — Toronto — Pechino

    1. 1. Trasferimento con bagaglio inviato direttamente a Pechino:

      Il passeggero arriva a Toronto -> Prosegue per l'area pubblica attraverso la Sala Arrivi Nazionali (non è necessario recuperare il bagaglio) -> Raggiunge il banco Hainan Airlines al Livello Partenze per effettuare il check-in -> Passa attraverso i controlli di sicurezza dell'aeroporto -> Raggiunge il gate di imbarco (dove è possibile chiedere informazioni al personale riguardo allo stato del proprio bagaglio) -> Imbarco

    2. 2. Bagaglio inviato a Toronto:

      Il passeggero arriva a Toronto -> Raggiunge l'area degli Arrivi Nazionali e ritira il bagaglio -> Raggiunge il banco Hainan Airlines al Livello Partenze per effettuare il check-in e consegnare il bagaglio -> Passa attraverso i controlli di sicurezza dell'aeroporto -> Raggiunge il gate di imbarco -> Imbarco

  2. B. USA — Toronto — Pechino

    Il passeggero arriva a Toronto -> Completa le formalità relative all'immigrazione -> Prosegue alla Sala Bagagli per recuperare il bagaglio -> Passa attraverso la dogana con il bagaglio a mano e il bagaglio da stiva -> Si reca al Livello delle Partenze, dirigendosi al banco Hainan Airlines per effettuare il check-in -> Passa attraverso i controlli di sicurezza dell'aeroporto -> Raggiunge il gate di imbarco -> Imbarco

    Nota: In conformità alle norme doganali del Canada, il bagaglio su voli provenienti dagli USA per la Cina con scalo a Toronto deve passare attraverso l'ispezione doganale. Non è quindi possibile, in linea di principio, inviare direttamente a destinazione il bagaglio relativo a tali voli. Tuttavia, alcune compagnie aeree (come UA) provvederanno per conto del passeggero a trasferire il bagaglio in dogana.

  3. C. Pechino — Toronto — Altre Città del Canada

    1. 1. Trasferimento con bagaglio inviato direttamente alla destinazione finale (attualmente solo disponibile per voli WestJet)

      Il passeggero arriva a Toronto -> Completa le formalità relative all'immigrazione -> Raggiunge la Sala Bagagli e recupera il bagaglio -> Passa attraverso la dogana con bagaglio a mano e con bagaglio da stiva -> Si reca al banco transiti WS per lasciare il bagaglio da stiva e ottenere la carta di imbarco (gira a sinistra una volta uscito dalla dogana) -> Si reca al Livello delle Partenze -> Passa attraverso i controlli di sicurezza dell'aeroporto -> Raggiunge il gate di imbarco -> Imbarco

    2. 2. Bagaglio inviato a Toronto

      Il passeggero arriva a Toronto -> Completa le formalità relative all'immigrazione -> Raggiunge la Sala Bagagli e recupera il bagaglio -> Passa attraverso la dogana con bagaglio a mano e con bagaglio da stiva -> Si reca al Livello delle Partenze, dirigendosi al banco del volo in coincidenza per effettuare il check-in -> Passa attraverso i controlli di sicurezza dell'aeroporto -> Raggiunge il gate di imbarco -> Imbarco

  4. D. Pechino — Toronto — USA

    Il passeggero arriva a Toronto -> Completa le pratiche richieste dall'Ufficio Immigrazione canadese -> Raggiunge la Sala Bagagli e recupera il bagaglio -> Passa attraverso la dogana con bagaglio a mano e bagaglio da stiva -> Si reca al Livello delle Partenze, dirigendosi al banco del volo in coincidenza per effettuare il check-in -> Completa le pratiche richieste dalla dogana e dall'ufficio immigrazione statunitensi -> Passa attraverso i controlli di sicurezza dell'aeroporto -> Raggiunge il gate di imbarco -> Imbarco

    Nota: All'Aeroporto Internazionale di Toronto-Pearson, i terminali T1 e T3 si trovano in due edifici separati. I frequenti autobus navetta tra i terminal sono disponibili gratuitamente.

A. Other U.S. Cities—Boston—Beijing/Shanghai

1. Connecting JetBlue passengers with baggage checked through to Beijing/Shanghai:

Passengers arrive in Boston with boarding passes for the Boston—Beijing/Shanghai segment and baggage claim stubs → Proceed directly from Terminal C to the Hainan Airlines boarding gate in Terminal E (no need to go to the arrivals area to retrieve baggage) → Go through passport check at the Hainan Airlines boarding gate (ask the staff here about the status of checked baggage if needed) → Board

2. Connecting JetBlue passengers with baggage checked only to Boston:

Passengers arrive in Boston → Proceed to the domestic arrivals area and retrieve baggage → Proceed to the Terminal E to check in and check baggage → Go through airport security → Proceed to the boarding gate → Board


3. Other connecting passengers with baggage checked through to Beijing/Shanghai:

Passengers arrive in Boston with boarding passes for the Boston—Beijing/Shanghai segment and baggage claim stubs → Proceed from other terminals to the Hainan Airlines counter on the departures level in Terminal E to check in (no need to go to the arrivals area to retrieve baggage) → Go through airport security → Proceed to the boarding gate → Board


4. Connecting JetBlue passengers with baggage checked only to Boston:

Passengers arrive in Boston → Proceed to the domestic arrivals area and retrieve baggage → Proceed to the Hainan Airlines counter in Terminal E on the departures level to check in and check baggage → Go through airport security → Proceed to the boarding gate → Board


B. Beijing/Shanghai—Boston—Other U.S. Cities


1. Passengers with baggage checked through to other U.S. cities and valid connecting boarding passes:

Passengers arrive at Boston Logan International Airport → Go through entry procedures → Proceed to baggage claim to retrieve checked baggage → Go through customs with checked and carry-on baggage → Proceed to the connections counter in the international terminal (E) to recheck baggage → Proceed to the appropriate domestic terminal → Go through airport security → Board

2. Passengers with baggage checked to Boston only:
<

Passengers arrive at Boston Logan International Airport → Go through entry procedures → Proceed to baggage claim to retrieve checked baggage → Go through customs with checked and carry-on baggage → Proceed to the appropriate domestic terminal to check in and check baggage → Go through airport security → Board

Minimum Connection Times:


Overseas airport

Terminal designated for Hainan Airlines flights

Connecting between an international flight on Hainan Airlines and an international flight on a different airline

Connecting between an international flight on Hainan Airlines and a domestic flight on a different airline

Boston

Terminal E

120 minutes

90 minutes (for connecting from a domestic flight on another airline to an international flight on Hainan Airlines)

120 minutes (for connecting from an international flight on Hainan Airlines to a domestic flight on another airline)


The above minimum connection times are provided for reference only. Please make plans according to actual announcements from the carrier for the second flight segment.

  1. A. Per i passeggeri da Pechino che fanno transito all'aeroporto di Seattle per altre città degli Stati Uniti o altri paesi, la procedura da seguire è la seguente:

    1. 1. Per i passeggeri il cui bagaglio da stiva è contrassegnato con destinazione Seattle, ma senza che sia indicata anche la destinazione finale:

      Scendi dall'aereo → Immigrazione → Ritiro bagagli → Sdoganamento → Gira a destra e posiziona il bagaglio da stiva sul nastro trasportatore (il bagaglio sarà trasportato al Nastro Trasportatore n.1) → Prendi il filobus per uscire → Recupera il bagaglio dal Nastro Trasportatore n.1 → Raggiungi la Sala Partenze al secondo piano → Effettua il check-in per il tuo volo in coincidenza presso il banco del relativo vettore.

    2. 2. Per i passeggeri il cui bagaglio da stiva è contrassegnato sia con destinazione Seattle che con la destinazione finale:

      Arrivo → Immigrazione → Ritiro bagagli → Sdoganamento → Gira a sinistra e posiziona il bagaglio sul nastro trasportatore (il bagaglio sarà trasportato al volo in coincidenza) → TSA Security Check → Controlla le informazioni di volo sui monitor per conoscere il numero del volo e il gate di imbarco → Procedi verso il gate di imbarco nell'Edificio S oppure prendi il filobus per i gate d'imbarco che non si trovano nell'Edificio S → Ottieni la carta d'imbarco e conferma il bagaglio per il volo in coincidenza → Imbarco.

  2. B. Per i passeggeri provenienti da altre città degli Stati Uniti e in viaggio con altre compagnie aree che sono in transito all'Aeroporto di Seattle verso Pechino e altre città della Cina, la procedura da seguire è la seguente:

    1. 1. Per i passeggeri il cui bagaglio da stiva è contrassegnato con Seattle, ma senza che Pechino sia indicata come destinazione finale:

      Scendi dall'aereo → Ritiro bagagli → Raggiungi la Sala Partenze al secondo piano → Effettua il check-in al banco Hainan Airlines (entrando dal gate 5 del Terminal) → TSA Security Check → Prendi la navetta per l'area di imbarco S → Arriva gate di imbarco S (presso cui è anche locata la sala d'attesa VIP) → Imbarco.

    2. 2. Per i passeggeri il cui bagaglio da stiva è contrassegnato sia con destinazione Seattle che con la destinazione finale:

      Scendi dall'aereo → Procedi al gate di imbarco S (i passeggeri che scendono in altre aree dell'aeroporto possono prendere il filobus per l'area di imbarco S) → Raggiungi il gate di imbarco S → Ottieni la carta di imbarco Seattle-Pechino → Conferma il bagaglio per il volo in coincidenza → Imbarco.

  3. B. Per i passeggeri provenienti da altri paesi in transito all'Aeroporto di Seattle verso Pechino e altre città della Cina, la procedura da seguire è la seguente:

    1. 1. Per i passeggeri il cui bagaglio da stiva è contrassegnato con destinazione Seattle, ma senza che Pechino sia indicata:

      Scendi dall'aereo → Immigrazione → Ritiro bagagli → Sdoganamento → Gira a destra e posiziona il bagaglio da stiva sul nastro trasportatore (il bagaglio sarà trasportato al Nastro Trasportatore n.1) → Prendi il filobus per uscire → Recupera il bagaglio dal Nastro Trasportatore n.1 → Raggiungi la Sala Partenze al secondo piano → Effettua il check-in presso il banco di Hainan Airlines (si entra dal gate 5 del terminal) → TSA Security Check → Prendi il filobus per l'area di imbarco S → Raggiungi il gate di imbarco S (dove si trova anche la sala d'attesa VIP) → Imbarco.

    2. 2. Per i passeggeri il cui bagaglio da stiva è contrassegnato sia con destinazione Seattle che con destinazione Pechino:

      Scendi dall'aereo → Immigrazione → Ritiro bagagli → Sdoganamento → Gira a sinistra e consegna il bagaglio al personale del volo in coincidenza → TSA Security Check → Prendi la scala mobile per il gate d'imbarco S (i passeggeri che arrivano da altri settori dell'aeroporto possono prendere il filobus per l'area di imbarco S) → Ottieni la carta di imbarco Seattle-Pechino al gate d'imbarco S e conferma il bagaglio per il volo in coincidenza → Imbarco.

  1. A. Processo di transito all'Aeroporto Internazionale di Chicago-O'Hare per voli Pechino-Chicago operati da AA/UA:

    Si atterra al Terminal 5 - Passa attraverso l'Ufficio Immigrazione - Ritiro Bagagli - Sdoganamento - Effettua il check-in presso i banchi di transito AA/UA e completa la registrazione del bagaglio - Raggiungi il terminal della tua destinazione servendoti dell'Airport Express (Terminal 3 per AA, Terminal 1 per UA)

  2. B. Processo di transito all'Aeroporto Internazionale di Chicago-O'Hare per voli Pechino-Chicago operati da vettori non AA/UA:

    Si atterra al Terminal 5 - Passa attraverso il Controllo Immigrazione - Ritiro bagagli - Sdoganamento - Raggiungi il terminal di destinazione servendoti dell'Airport Express

  3. C. Processo di transito all'Aeroporto Internazionale di Chicago-O'Hare per viaggi verso città americane che non siano Chicago, per la rotta Chicago-Pechino-(altre destinazioni in Cina):

    1. Se i tuoi bagagli sono stati registrati solo fino a Chicago: Scendi dall'aereo → Ritiro bagagli → Raggiungi il Terminal 5 servendoti dell'Airport Express → Effettua il check-in al banco del check-in di Hainan Airlines, completando le procedure relative al tuo bagaglio - TSA Security Screening - Imbarco

    2. Se i tuoi bagagli sono registrati per la destinazione finale via Chicago e Pechino: Scendi dall'aereo → Raggiungi il Terminal 5 servendoti dell'Airport Express → Effettua il check-in al banco del check-in di Hainan Airlines - TSA Security Screening - Imbarco

A Bruxelles, i voli Hainan Airlines atterrano al Terminal B; Tutti i voli per/da paesi non-Schengen arrivano/partono dai gate di imbarco del Terminal B; Tutti i voli per/da paesi dell'area Schengen arrivano/partono dai gate di imbarco del Terminal A; I passeggeri possono controllare il numero di gate d'imbarco dei voli in coincidenza sui monitor dell'aeroporto.

  1. A. I passeggeri provenienti da Pechino, in transito all'Aeroporto di Bruxelles verso altri paesi Schengen, devono attenersi alla seguente procedura:

    Il tuo volo arriva al Terminal B→ Segui le indicazioni per il "Transfer A" e passa attraverso il Controllo Immigrazione → Segui le indicazioni per il "Transfer A" poste lungo le vetrate alla tua destra → Prendi l'ascensore o le scale mobili fino al piano interrato Livello -1 → Percorri a piedi il corridoio fino ai controlli di sicurezza → Supera i controlli di sicurezza e verifica dove si trova il gate di imbarco del tuo volo in coincidenza → Prendi l'ascensore o la scala mobile fino al primo piano (gate d'imbarco A40-172) o al piano terra (Livello 0) (gate d'imbarco A28-39) → Raggiungi il gate d'imbarco del tuo volo.

  2. B. I passeggeri provenienti da Pechino, in transito all'Aeroporto di Bruxelles verso paesi non-Schengen (esclusi i voli Bruxelles Airlines diretti in Africa), devono attenersi alla seguente procedura:

    Il tuo volo atterra al Terminal B → Segui le indicazioni fino al primo piano per arrivare ai controlli di sicurezza (che si trovano all'ingresso o nella zona centrale del Terminal B) → Passa attraverso i controlli di sicurezza (sei pregato di informarti in anticipo riguardo a dove si trovano il gate di imbarco e il piano del tuo volo in coincidenza) → Prendi le scale o l'ascensore per il terzo piano → Raggiungi il gate di imbarco del tuo volo (i gate B80-86 e B91-98 si trovano al secondo piano).

  3. C. I passeggeri provenienti da Pechino, in transito all'Aeroporto di Bruxelles verso paesi africani, devono attenersi alla seguente procedura:

    Il tuo volo atterra al Terminal B → Segui le indicazioni per arrivare ai controlli di sicurezza (che si trovano all'ingresso o nella zona centrale del Terminal B) → Controlli di sicurezza → Prendi le scale o l'ascensore fino al terzo piano → Segui il cartello accanto al gate di imbarco B28 per il gate di imbarco T → Raggiungi l'area navette presso il gate di imbarco B96 → Attendi la navetta che ti porterà al gate di imbarco T (c'è una navetta ogni 10 minuti) → Prendi la navetta fino al gate di imbarco T.

Nota: Paesi Schengen: Germania, Francia, Paesi Bassi, Belgio, Lussemburgo, Austria, Danimarca, Finlandia, Islanda, Italia, Grecia, Norvegia, Portogallo, Spagna, Svezia, Estonia, Lettonia, Lituania, Polonia, Repubblica ceca, Ungheria, Slovacchia, Slovenia, Malta, Liechtenstein e Svizzera. Paesi non Schengen: Canada, Cina, India, Irlanda, Israele, Russia, Emirati Arabi Uniti, Regno Unito, Stati Uniti d'America, paesi africani e resto del mondo.

  1. A. Per i passeggeri da Pechino che fanno transito all'aeroporto di Berlino per altre città della Germania o altri paesi Schengen, la procedura da seguire è la seguente:

    1. 1. Per i passeggeri il cui bagaglio da stiva è contrassegnato con destinazione Berlino, ma senza che sia indicata anche la destinazione finale:

      Scendi dall'aereo → Immigrazione → Ritiro bagagli → Sdoganamento → Controlla le informazioni di volo sui monitor → Banco del check-in della compagnia aerea del volo in coincidenza → Ottieni la carta d'imbarco e conferma la destinazione per il bagaglio → Controlli di sicurezza → Imbarco.

    2. 2. Per i passeggeri il cui bagaglio da stiva è contrassegnato sia con destinazione Berlino che con destinazione finale:

      Scendi dall'aereo → Immigrazione → Sdoganamento → Controlla le informazioni di volo sui monitor → Banco del check-in della compagnia aerea del volo in coincidenza → Ottieni la carta d'imbarco e conferma il bagaglio per il volo in coincidenza → Controlli di sicurezza → Imbarco.

  2. A. I passeggeri provenienti da Pechino, in transito all'Aeroporto di Berlino verso altri paesi (esclusi i paesi Schengen), devono attenersi alla seguente procedura:

    All'Aeroporto di Berlino-Tegel non sarà permesso l'ingresso ai passeggeri sprovvisti di visto Schengen, a meno che il loro volo in coincidenza non sia in partenza il giorno stesso. Se non sei provvisto di un visto Schengen e il tuo volo in coincidenza per un paese non-Schengen è in partenza il giorno stesso, il tuo bagaglio sarà trasportato alla tua destinazione finale una volta confermato il tuo volo in coincidenza. Qui è mostrata la procedura da seguire:

    Scendi dall'aereo → Immigrazione → Sdoganamento → Controlla le informazioni di volo sui monitor → Ottieni la carta d'imbarco e conferma il bagaglio per il volo in coincidenza → Ispezione frontaliera → Controlli di sicurezza → Imbarco.

    Nota: Paesi Schengen: Germania, Francia, Paesi Bassi, Belgio, Lussemburgo, Austria, Danimarca, Finlandia, Islanda, Italia, Grecia, Norvegia, Portogallo, Spagna, Svezia, Estonia, Lettonia, Lituania, Polonia, Repubblica ceca, Ungheria, Slovacchia, Slovenia, Malta, Liechtenstein e Svizzera.

    Paesi non Schengen: Canada, Cina, India, Irlanda, Israele, Russia, Emirati Arabi Uniti, Regno Unito, Stati Uniti d'America, paesi africani e resto del mondo.

  1. A. UK, Irish or other international flights–London–Changsha


    1 Baggage will be checked through to Changsha at the point of departure


    1.1 Passengers arriving at Heathrow Terminal 3


    After disembarking from the plane (passengers do not need to claim checked at baggage from the Arrivals Hall) → Follow the signs to the Terminal 3 security screening area for connecting passengers and complete the security check → After passing through security, proceed to the connecting flight check-in area and look for the Hainan Airlines check-in counter where you will need to show your passport, boarding pass, and your checked baggage tag to confirm that you have been entered in the system (passengers without a boarding pass must have one printed) → Have your passport information verified at the boarding gate (you may ask the attendant about the status of checked baggage at this time) → Board the aircraft


    1.2 Passengers arriving at Terminals 2, 4 or 5


    Follow the signs to the waiting area for shuttle buses between terminals (within controlled areas, passengers do not need to go to the baggage reclaim halls) and board the shuttle bus going to Terminal 3 → Complete the security check at the Terminal 3 security screening area for connecting passengers → After passing through security, proceed to the connecting flight check-in area and look for the Hainan Airlines check-in counter where you will need to show your passport, boarding pass, and your checked baggage tag to confirm that you have been entered in the system (passengers without a boarding pass must have one printed) → Have your passport information verified at the boarding gate (you may ask the attendant about the status of checked baggage at this time) → Board the aircraft


    2 Baggage only checked to Heathrow Airport


    2.1 Passengers arriving at Heathrow Terminal 3


    Follow the signs to the baggage reclaim hall → Claim your baggage → After reaching the Arrivals Hall, follow the signs to Zone C in the Departures Hall and look for the Hainan Airlines check-in counter where you will need to wait in line with other passengers to check in and check your baggage → Pass through security → Have your passport information verified at the boarding gate → Board the aircraft


    2.2 Passengers arriving at Terminals 2, 4 or 5


    Follow the signs to the baggage reclaim hall → Claim your baggage → After reaching the Arrival Hall, follow the signs to the underground station within the airport and take the Heathrow Express train to Heathrow Central station, then follow the signs to Zone C in the Departure Hall (about a 5-minute walk) and look for the Hainan Airlines check-in counter where you will need to wait in line with other passengers to check in and check your baggage → Pass through security → Have your passport information verified at the boarding gate → Board the aircraft


    B. Changsha–London–Other cities in the UK or Ireland (currently, Heathrow Airport only uses Terminal 2 and Terminal 5 for flights within the UK and Ireland)


    1 Baggage directly checked through to your final destination


    Follow the signs to the waiting area for shuttle buses between terminals (within controlled areas, passengers do not need to go to the baggage reclaim halls) and board the shuttle bus going to Terminal 2 or Terminal 5 (depending on the terminal your next flight will depart from) → Complete the immigration authority’s entry procedures → Proceed to the boarding gate after passing through security → Board the aircraft


    2 Baggage only checked to Heathrow Airport


    Follow the signs to UK Customs and complete entry procedures → Claim your baggage from the baggage reclaim hall (if you have items to declare, do this as you exit) → After reaching the Arrivals Hall, follow the signs to the underground station within the airport and take the Heathrow Express train to Terminal 5, or take the 10-minute walk to Terminal 2 (depending on the terminal your next flight will depart from) → Proceed to the airline’s check-in counter on the departure level to check in → Pass through security → Proceed to the boarding gate → Board the aircraft


    C. Changsha–London–Other international routes


    1 Baggage directly checked through to your final destination


    1.1 Passengers taking connecting flights from Terminal 3


    After leaving the connecting walkway (passengers do not need to claim checked baggage at the Arrivals Hall) → Follow the signs to the Terminal 3 security screening area for connecting passengers and complete the security check → Proceed to the boarding gate → Board the aircraft


    1.2 Passengers taking connecting flights from Terminals 2, 4 and 5


    Follow the signs to the waiting area for shuttle buses between terminals (within controlled areas, passengers do not need to go to the baggage reclaim halls) and board the shuttle bus going to the corresponding terminal (depending on your next flight) → After arriving at the terminal and passing through security, proceed to the boarding gate → Board the aircraft


    2 Baggage only checked to London


    2.1 Passengers taking connecting flights from Terminal 3


    Follow the signs to UK Customs and complete entry procedures for passengers in transit → Claim your baggage from the baggage reclaim hall → After reaching the Arrivals Hall, follow the signs to the check-in counter of the corresponding airline in the Departure Hall where you will check in and check your baggage → Pass through security → Have your passport information verified at the boarding gate → Board the aircraft


    2.2 Passengers taking connecting flights from Terminals 2, 4 and 5


    Follow the signs to UK Customs and complete entry procedures for passengers in transit → Claim your baggage from the baggage reclaim hall → After reaching the Arrivals Hall, follow the signs to the underground station within the airport and take the Heathrow Express train to the corresponding terminal → Proceed to the airline’s check-in counter on the departure level to check in → Pass through security → Proceed to the boarding gate → Board the aircraft


The shortest transfer connection time:

Overseas airport

Hainan Airlines flight terminal

Connecting between an international flight on Hainan Airlines

and a international flight on another airline

Connecting between an international flight on Hainan Airlines

and a domestic flight on another airline

>London Heathrow

Terminal T3

Transfer between Terminal T3 and terminal T2 or T3: 90 minutes
Transfer between Terminal T3 and terminal T4 or T5: 120 minutes

Transfer between Terminal T3 and terminal T2 or T3: 90 minutes,
Transfer between Terminal T3 and terminal T4 or T5: 120 minutes,
Air-rail combined transport: 150 minutes

The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

  1. 1. Per i passeggeri il cui bagaglio da stiva è contrassegnato con destinazione Manchester, ma senza che sia indicata anche la destinazione finale:

    Scendi dall'aereo → Completa le procedure all'ufficio immigrazione → Ritiro bagagli → Sdoganamento → Effettua il check-in al banco della compagnia aerea del volo di coincidenza → Ottieni la carta d'imbarco e registra il bagaglio → Controlli di sicurezza → Imbarco.

  2. 2. Per i passeggeri il cui bagaglio è contrassegnato sia per la destinazione finale sia per il transito a Manchester (i passeggeri che rimangono nell'area riservata non hanno bisogno di completare le pratiche di ispezione frontaliera o doganale):

    Scendi dall'aereo e dirigiti verso il centro transiti → Controlli di sicurezza → Effettua il check-in al banco della compagnia aerea del volo di coincidenza → Ottieni la carta d'imbarco e registra il bagaglio → Imbarco.

  1. A. Il processo di transito all'aeroporto di Mosca, per la tratta Pechino--Mosca--altri paesi al di fuori della Russia, è come segue:

    Se i tuoi bagagli possono essere registrati fino alla destinazione finale:

    Le procedure di transito sono le seguenti: I passeggeri scendono dall'aereo → Segui il cartello "TRASFERIMENTO" → Mostra il biglietto al personale dell'aeroporto →’ Completa le pratiche relative al biglietto e alla carta di imbarco e conferma il bagaglio per il transito → Passa attraverso i controlli sicurezza → Attendi l'aereo nell'area imbarchi → Imbarco.

    Nota: Le aree riservate dei terminal D, E, F sono collegate tra di loro e sono raggiungibili a piedi. Non è necessario utilizzare un servizio navetta.

  2. B. Il processo di transito all'aeroporto di Mosca, per la tratta Pechino--Mosca--altra città in Russia, è come segue:

    Se i tuoi bagagli possono essere registrati solo fino a Mosca:

    I passeggeri scendono dall'aereo → Controlli di frontiera (che includono la compilazione dei moduli relativi a immigrazione/carta di partenza/dichiarazioni, il passaggio attraverso la dogana e il controllo immigrazione, ecc.) → Recupera il bagaglio da stiva → Raggiungi i banchi del check-in presso il terminal relativo al tuo volo, effettua il check-in e consegna il bagaglio → Passa attraverso i controlli di sicurezza → Attendi l'aereo nell'area imbarchi → Imbarco.

  1. B. Processo di transito all'aeroporto di San Pietroburgo per la tratta Pechino--San Pietroburgo--altre città della Russia:

    I tuoi bagagli possono essere registrati solo fino a San Pietroburgo; occorre quindi che: Scendi dall'aereo → Passa attraverso l'Ufficio Immigrazione → Recupero bagagli → Sdoganamento → Check-in per il volo in coincidenza al banco della relativa compagnia, al terzo piano → Ottieni la carta d'imbarco e registri il bagaglio → Passa attraverso i controlli di sicurezza → Imbarco.

  2. B. Processo di transito all'aeroporto di San Pietroburgo per la tratta Pechino--San Pietroburgo--altri paesi al di fuori della Russia:

    I tuoi bagagli possono essere registrati fino alla destinazione finale. Occorre quindi che: Scendi dall'aereo → Effettui il check-in al banco di transito → I tuoi bagagli saranno registrati per la tua destinazione finale → Attendi al gate → Imbarco.

  1. A. Connecting in Auckland between flights from other New Zealand cities and flights to Shenzhen:


    1. 1. For passengers whose baggage is checked through only to Auckland: Passengers who do not possess boarding passes for their Auckland-Shenzhen flight segment and who arrive in Auckland on a domestic flight: Arrive in Auckland → Claim your checked baggage in the domestic arrivals hall→ Proceed to the Auckland international departures hall → Check in and recheck baggage at the Hainan Airlines check-in counter → Clear airport security screening → Proceed to the boarding gate → Board the aircraft. Please note: The Hainan Airlines check-in counter opens 3 hours prior to flight departure time.


    2. 2. For passengers whose baggage is checked through to Shenzhen: Arrive at the Auckland domestic airport → Proceed directly to the Auckland international departures hall → Check in and present your baggage ticket at the Hainan Airlines check-in counter → Clear airport security screening → Proceed to the boarding gate → Board the aircraft. Please note: The Hainan Airlines check-in counter opens 3 hours prior to flight departure time.


  2. B. Connecting in Auckland between flights from Shenzhen and flights to other cities in New Zealand:


    1. 1. Shenzhen – Auckland – Other cities in New Zealand:

      Irrespective of whether baggage is checked through to the final destination: Arrive in Auckland → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to domestic terminal → Proceed to check-in counter of connecting flight → Check in/check baggage → Clear security → Proceed to boarding gate → Board plane.



  • C. Connecting in Auckland between flights from Shenzhen and flights on other airlines leaving New Zealand:


    1. 1. For passengers whose baggage is checked through to their final destination: Arrive in Auckland → Proceed to the Auckland international transfer departure hall → Complete airport security screening → Locate the check-in counter and boarding gate of the airline operating your next flight → Receive a boarding pass and present your baggage receipt → Board the aircraft.


    2. 2. For passengers whose baggage is checked through only to Auckland: Arrive in Auckland → Complete immigration authority's entry procedure → Proceed to the baggage claim to claim checked baggage → Carry all checked bags and carry-on items through customs inspection → Proceed to the Auckland international departure hall → Locate the check-in counter of the airline operating your next flight and check in → Complete the airport security check → Proceed to the boarding gate → Board the aircraft.


    3. The shortest transfer connection time:

      Overseas airport

      Hainan Airlines flight terminal

      Connecting between an international flight on Hainan Airlines

      and a international flight on another airline

      Connecting between an international flight on Hainan Airlines

      and a domestic flight on another airline

      Auckland

      International terminal

      120 minutes

      120 minutes

    The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A.Beijing Capital – Tel Aviv – Other countries:


      1.When checking in at Beijing Capital, passengers must inform a Hainan Airlines representative of the details for their connecting flight. This information will be sent to the Hainan Airlines office in Tel Aviv.

      2.A tag indicating a connecting flight must be placed on the passenger's baggage in Beijing Capital. If a tag is not added, the passenger will need to clear customs with an Israel visa in order to be able to claim their baggage.

      3.After a flight arrives at terminal T3, Hainan Airlines ground crew staff will locate passengers and escort them to the transfer area. Airport service staff will deliver baggage marked for connecting flights to the transfer area. A Hainan Airlines staff member will contact the airport to dispatch check-in and security personnel who will help passengers complete transfer procedures.

      4.A connection time of at least 3 hours is required in order to complete the necessary transit procedures.

    2. The shortest transfer connection time:

      Overseas airport

      Hainan Airlines flight terminal

      Connecting between an international flight on Hainan Airlines

      and a international flight on another airline

      Connecting between an international flight on Hainan Airlines

      and a domestic flight on another airline

      Tel Aviv

      Terminal T3

      180 minutes

      180 minutes

      The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A.Other cities in Australia — Brisbane — Shenzhen:


      1.For passengers whose luggage is checked through to Shenzhen (ask the airline in advance whether your baggage can be checked through)

       Arrive in Brisbane → Take the free shuttle from the domestic terminal to the international terminal (you do not need to claim baggage in domestic arrivals) → Proceed to the Hainan Airlines check-in counter on Level 4 to check in (you will need to show your baggage tag) → Clear airport security and complete immigration procedures → Proceed to the boarding gate → Board plane

      2.For passengers whose baggage is checked through to Brisbane:

       Arrive in Brisbane → Proceed to the domestic arrivals hall to claim checked baggage → Take the free shuttle from the domestic terminal to the international terminal → Proceed to the Hainan Airlines check-in counter on Level 4 to check in and check baggage → Clear airport security and complete immigration procedures → Proceed to the boarding gate → Board plane


    2. B.Other countries — Brisbane — Shenzhen :


      1.For passengers whose luggage is checked through to Shenzhen (ask the airline in advance whether your baggage can be checked through)

       Arrive in Brisbane → Proceed to the international transfer area without leaving the transit zone → Pass through airport security → Proceed to the boarding gate → Receive boarding pass (you will need to show your baggage tag) → Board plane

      2.For passengers whose baggage is checked through to Brisbane:

       Arrive in Brisbane → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on Level 4 to check in and check baggage → Clear airport security and complete immigration procedures → Proceed to the boarding gate → Board plane

    3. C.Shenzhen — Brisbane — Other cities in Australia:


      1.For passengers whose baggage cannot be checked through to their final destination

      2.For passengers whose baggage is checked through to Brisbane:

       Arrive in Brisbane → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Take the free shuttle from the international terminal to the domestic terminal → Proceed to the counter to check in → Clear airport security → Proceed to the boarding gate → Board plane

      D.Shenzhen — Brisbane — Other countries:


      1. For passengers whose baggage is checked through to other countries (ask the airline in advance whether your luggage can be checked through)

       Arrive in Brisbane → Proceed to the international transfer area without leaving the transit zone → Clear airport security → Proceed to the boarding gate → Receive boarding pass (you will need to show your baggage tag) → Board plane

      2.For passengers whose baggage is checked through to Brisbane:

       Arrive in Brisbane → Complete immigration procedures → Proceed to the baggage claim to claim your checked baggage → Go through customs with your checked bags and carry-on items → Proceed to the check-in counter on Level 4 to check in and check baggage → Clear airport security and complete immigration procedures → Proceed to the boarding gate → Board plane

      The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

    1. A.For passengers whose checked baggage is tagged for Zurich and not their final destination:


      Get off the plane → Immigration → Baggage Claim → Customs Inspection → Check flight information display system → Airline check-in counter for the connecting flight → Obtain boarding pass and check baggage → Clear security → Board plane.


    2. B.For passengers whose checked baggage is tagged for Zurich and their final destination:


      1.Shenzhen – Zurich – Other Schengen country

      Disembark plane → Clear immigration → Check flight information display system → Proceed to airline check-in counter for connecting flight (if required) → Collect boarding pass (if required) → Board plane.

      2.Shenzhen – Zurich – Other non-Schengen country

      Disembark plane → Clear security → Check flight information display system → Proceed to the departure area of your connecting flight → Collect boarding pass (if required) → Board plane.

    3. The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines and a international flight on another airline

    Connecting between an international flight on Hainan Airlines and a domestic flight on another airline

    Zurich

    Terminal T1

    80 minutes

    80 minutes

    The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A.Connecting between international flights in Bangkok:

       

      Arrive at Suvarnabhumi Airport → Confirm the carrier operating your next flight segment and follow the signs within the transit zone to proceed to the domestic airline transfer desk to check in (an attendant will be on duty during the connecting flight check-in time)

      Arrive → Security screening in the quarantine area (different types of security screening are set up near the transfer desks for different regions that are indicated by signs) → Receive a boarding pass at the transfer desk in the transit zone → Go to the departure gate of the connecting flight → Board plane.

       

    2. B.Connecting to domestic flights in Bangkok:

       

      Arrive in Bangkok → Clear immigration → Claim baggage and exit through customs → Take the escalator or elevator to the departure hall on the 4th floor → Check in with the airline operating the next flight on your itinerary.

      Arrive → Clear immigration → Claim checked baggage → Clear customs → Arrive at the check-in hall on the 4th floor → Follow the signs to your airline’s counter → Check in → Clear security → Proceed to boarding gate → Board plane.

    3. The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines and a international flight on another airline

    Connecting between an international flight on Hainan Airlines and a domestic flight on another airline

    Bangkok

    Only one terminal

    90 minutes

    120 minutes

    1. A.Connecting between international flights at Tokyo Haneda Airport:


      After disembarking from your inbound flight, please proceed to the international flight transfer security area in the arrivals hall on level 2 → Please proceed to the security area on level 2 and clear security → Check in at the transfer service desk → Please complete the connecting flight boarding procedure at the international flights transfer desk on level 2 and then proceed to level 3 (departure level) → Please pass through the duty-free shopping area on level 3 and proceed to the boarding gate of your connecting flight.


    2. B.Connecting between international flights and domestic flights at Tokyo Haneda Airport:


      Passengers arriving on international flights must complete entry procedures → After claiming checked baggage at the arrivals hall and passing through customs inspection, please go to the domestic passenger terminal → Go to the domestic flights terminal.

    3. C.Free bus:


      International Passenger Terminal → Domestic Passenger Terminal 2 → Domestic Passenger Terminal 1 → International Passenger Terminal

      Runs every 4 minutes from 4:48 AM to midnight. The last bus departs from the international passenger terminal at 11:56 PM. From the international passenger terminal, it takes approximately 7 minutes to travel to the domestic passenger Terminal 2 or approximately 10 minutes to travel to the domestic passenger Terminal 1

      The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

      Note: The minimum time required for transfers between Tokyo Narita Airport and Tokyo Haneda Airport is at least 210 minutes (for reference only).

    Overseas airport

    Hainan Airlines flight terminal

    Connecting between an international flight on Hainan Airlines

    and a international flight on another airline

    Connecting between an international flight on Hainan Airlines

    and a domestic flight on another airline

    Tokyo Haneda

    International terminal

    60 minutes

    120 minutes

    1. A.Other cities in Italy – Rome – Xi'an/Chongqing/Haikou:


      1.For passengers whose baggage is checked through to Xi’an/Chongqing:

      (1).For passengers who hold boarding passes for the Rome-Xi’an/Chongqing/Haikou flight segment: Arrive in Rome → Proceed directly to the Hainan Airlines flight boarding gate without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Have your passport information verified at the Hainan Airlines boarding gate (you may ask the attendant about the status of checked baggage at this time) → Board plane.

      (2).For passengers who do not hold boarding passes for the Rome-Xi’an/Chongqing/Haikou flight segment: Arrive in Rome → Proceed directly to the boarding gate of your Hainan Airlines flight without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Your boarding pass will be printed at the Hainan Airlines boarding gate → Have your passport information verified at the Hainan Airlines boarding gate (you may ask the attendant about the status of checked baggage at this time) → Board plane.

      2.For passengers whose baggage is checked through only to Rome: Arrive in Rome → Proceed to the domestic arrivals hall to claim checked baggage → Proceed to the Hainan Airlines check-in counter on the departure level to check in and recheck baggage → Clear airport security → Proceed to the boarding gate → Board plane.


    2. B.Xi'an/Chongqing/Haikou – Italy – Other cities in Italy:


      1.For passengers whose baggage is checked through to their final destination: Arrive in Rome → Proceed directly to the transfer counter of your Italian domestic flight without leaving the transit zone (you do not need to go to the arrivals hall to claim checked baggage) → Proceed to the counter to obtain a boarding pass → Proceed to the boarding gate → Board plane.

      2.For passengers whose baggage is checked through only to Rome: Complete immigration authority's entry procedure → Proceed to the baggage claim to claim checked baggage → Carry all checked bags and carry-on items through customs inspection → Proceed to the departure level and the check-in counter of the airline operating your next flight to check in → Clear airport security → Proceed to the boarding gate → Board plane.


    3. The shortest transfer connection time:

      Overseas airport

      Hainan Airlines flight terminal

      Connecting between an international flight on Hainan Airlines

      and a international flight on another airline

      Connecting between an international flight on Hainan Airlines

      and a domestic flight on another airline

      Rome

      Terminal T3

      Transfer between Terminal T3 and terminal T1 or T2 or T5: 120 minutes,
      Transfer between Terminal T3 and terminalT3: 90 minutes

      Transfer between Terminal T3

      and terminal T1 or T2 or T3: 120 minutes

      The above is the shortest connection time of Hainan Airlines. If you need to transfer to a foreign airline, please refer to the actual announcement of the shortest connection time of the foreign airline.

    1. A.Transit/transfers on a Hainan Airlines flight:


      For passengers whose baggage is checked through to Taipei Taoyuan Airport:

      1.Passengers who are not exempt from a visa must hold a valid Taiwan entry permit or visa.

      2.Disembark plane → Clear quarantine inspection → Clear passport inspection → Claim checked baggage → Clear customs inspection → Proceed via Taipei Metro, bus, or taxi to Taipei Songshan Airport (approx. 1 hour) to receive a boarding pass for the domestic flight segment.


    2. B.Guangzhou/Beijing/Xi’an/Lanzhou/Haikou/Dalian – Taipei – Other countries/regions:


      For passengers whose baggage is checked through to Taipei Taoyuan Airport:

      1.Disembark plane → Clear quarantine inspection → Clear documentation inspection → Claim checked baggage → Clear customs inspection → Receive a boarding pass and check your baggage at the counter of the airline operating your next flight segment → Clear security → Clear documentation inspection → Board plane.

      2.For passengers whose baggage is checked through to their final destination:Disembark plane → Clear quarantine inspection → Clear documentation inspection → Clear customs inspection → Proceed to the check-in counter of the airline operating your next flight segment to receive a boarding pass → Clear security → Clear documentation inspection → Board plane.

    3. C.Other cities in Taiwan – Taipei – Guangzhou/Beijing/Xi’an/Lanzhou/Haikou/Dalian:


      For passengers whose baggage is checked through to Taipei Songshan Airport: Arrive at Taipei Songshan Airport → Claim checked baggage → Take the Taipei Metro, a bus, or taxi to Taipei Taoyuan International Airport (approx. one hour) → Proceed to the Hainan Airlines check-in counter at terminal T2 to receive a boarding pass and check your baggage → Clear security → Clear documentation inspection → Board plane.

      D.Other countries/regions – Taipei – Guangzhou/Beijing/Xi’an/Lanzhou/Haikou/Dalian:


      1.For passengers whose baggage is checked through to an airport in Mainland China (you must hold an interline ticket):

      Disembark plane → Clear quarantine inspection → Proceed to the Hainan Airlines transfer counter in terminal T2 to pick up your boarding pass (you do not need to claim your checked baggage, but when you pick up your boarding pass please notify the transfer counter attendant that you have bags checked through to a city in mainland China) → Clear security → Board plane.


      2.For passengers whose baggage is checked through to Taipei Taoyuan Airport:

      Passengers who are not exempt from a visa must hold a valid Taiwan entry permit or visa. Disembark plane → Clear quarantine inspection → Clear documentation check → Claim checked baggage → Clear customs inspection → Proceed to the Hainan Airlines check-in counter in terminal T2 to receive a boarding pass and check baggage → Clear security → Clear documentation inspection → Board plane.


      Minimum Connection Time:


      Airport Hainan Airlines flight terminal Connecting between an international flight on Hainan Airlines and a international flight on another airline Connecting between an international flight on Hainan Airlines and a domestic flight on another airline
      Taipei Taoyuan Airport T2 T2 to T2: 90 minutes
      T2 to T1: 120 minutes
      /

      The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.

    1. A. Process for Transferring from Domestic to International Flights:


      1. (1) If you transfer to a Hainan Airlines international flight on the same day: Arrive at airport → Retrieve checked luggage → Go to the Hainan Airlines international counter at Terminal 2, Floor 3, Area D and check in (check-in stops an hour before departure) → Clear quarantine, customs, border security, security check → Arrive at the boarding area and wait.


      2. (2) If you transfer to a Hainan Airlines international flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours),you need to arrange for transfer accommodation: Arrive at airport → Retrieve checked luggage → Go to the designated place to initiate procedures for transfer to your place of stay → Take the shuttle bus to the hotel and rest → 3 hours before your international flight departs, take the hotel shuttle to the Hainan Airlines international departure lobby in Terminal 2 and check in → Clear quarantine, customs, border security, security check → Arrive at the boarding area and wait.


    2. B.Process for Transferring from International to Domestic Flights:


      1. (1) If you transfer to a Hainan Airlines domestic flight on the same day: Arrive at the airport → Clear quarantine → Clear immigration → Retrieve checked luggage → Clear customs → Go to the Hainan Airlines international departure lobby and check in → Clear security check → Arrive at the boarding area and wait.


      2. (2)If you are transferring to a Hainan Airlines domestic flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours),you need to arrange transfer accommodation: Arrive at the airport → Clear quarantine → Clear immigration → Retrieve checked luggage → Clear customs → Initiate procedures for transfer to your place of stay → Take the shuttle bus to the hotel and rest → 3 hours before your international flight departs, take the hotel shuttle to the Hainan Airlines international nonstop departure counter in Terminal 2 and check in → Clear security check → Arrive at the boarding area and wait.


      3. Tips: Due to business adjustment, Hainan airlines will not be able to provide accommodation services for passengers who book connecting flights of international and regional routes via Changsha airport (including China Taipei, China Hong Kong, China Macau and other Southeast Asian routes). We apologize for any inconvenience caused.

    1. A. For passengers on Hainan Airlines domestic flights transferring to Hainan Airlines international flights:

      Your flight will arrive at the Haikou domestic terminal building. For your convenience when transferring to international flights, please follow the following procedures:


      1. (1) If you are transferring to a Hainan Airlines international flight on the same day:


        Arrive at airport → Claim baggage → Go to the international airport terminal to handle international flight check-in procedures at the Hainan Airlines check-in counter → Pass through → Pass through customs inspection, quarantine checks, border control and security checks → Proceed to the boarding area and wait for flight boarding.


      2. (2) If you transfer to a Hainan Airlines international flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours),you need to arrange for transfer accommodation:


        Arrive at transit airport → Claim baggage →the arrival hall of Domestic Terminal.Transfer accommodation at the transfer bag at the No. 7 baggage carousel or at the Meilan bus stop next to Gate 4 → Proceed to the transfer hotel → Take the hotel vehicle to the international terminal 120 minutes before the flight departure and handle international flight check-in formalities at the Hainan Airlines check-in counter → Pass through customs inspection, quarantine, border control and security checks → Proceed to the boarding area and wait for flight boarding.


    2. B. For passengers on Hainan Airlines international flights transferring to Hainan Airlines domestic flights:

      Your flight will arrive at the Haikou international terminal building. For your convenience when transferring to domestic flights, please refer to the following procedures:


      1. (1) For passengers transferring to a Hainan Airlines domestic flight on the same day:


        Arrive at transit airport → Pass through inspection and quarantine → Claim baggage → → Pass through customs inspection →Go to the domestic flight departure hall → Check in at counters 1 to 16 → Pass through security inspection → Proceed to boarding area and wait for flight boarding.


      2. (2) If you transfer to a Hainan Airlines domestic flight on the following day or arrived at 0:00am-6:00am transfer on the same day (both of transferring time is no less than 6 hours)


        Arrive at transit airport → Pass through inspection and quarantine, Handle immigration procedures at border control → Claim baggage → A staff member will guide you handle transit accommodation procedures at the arrival hall exits→ Proceed to the transit hotel to rest → Take hotel vehicle to domestic departure hall 120 minutes prior to flight departure → Check in at counters 1 to 16 → Handling domestic flight check-in baggage → Pass through security check → Proceed to boarding area and wait for flight boarding.

    1. A. Processo di transito da voli nazionali a voli internazionali:


      1. (1) Se stai effettuando un transito su un volo internazionale Hainan Airlines in partenza il giorno stesso e il tempo di attesa è inferiore a 3 ore, il nostro staff di servizio ti fornirà assistenza durante tutto il processo di transito: Il personale di scalo ti accoglierà presso il finger o al punto in cui i passeggeri vengono accolti in navetta — Arrivi Nazionali (T2/Piano 2) — Recupera il tuo bagaglio (T2/Piano 2) — Raggiungi la Sala Partenze Internazionali (T2/Piano 3) — Completa le procedure di check-in — Passa attraverso le procedure doganali, l'ispezione di quarantena e l'ispezione frontaliera — Passa attraverso i controlli di sicurezza— Raggiungi il gate di imbarco.


      2. (2) Passeggeri che arrivano tra la mezzanotte (0000) e le 06:00 (0600) e hanno un volo in coincidenza lo stesso giorno o il giorno successivo. (Il tempo di connessione deve essere superiore a 6 ore): Procedi verso gli Arrivi Nazionali seguendo le indicazioni presenti nel terminal (T2/Piano 2) — Ritira il tuo bagaglio (T2/Piano 2) — Prenditi un po' di riposo nell'area pubblica — Raggiungi la Sala Partenze Internazionali (T2/Piano 3) — Completa le procedure di check-in — Passa attraverso la dogana, l'ispezione di quarantena e l'ispezione frontaliera — Passa attraverso i controlli di sicurezza— Raggiungi il gate di imbarco.


      3. Nota: i passeggeri in partenza da Pudong per Seattle (numero volo: HU7955) o per Boston (numero volo: HU7961), sono pregati di effettuare il check-in ai banchi F13-18. I banchi del check-in sono soggetti a modifiche. Si prega di fare riferimento al tabellone delle informazioni di partenza dell'aeroporto. 


    2. B. Processo per il trasferimento da voli internazionali a voli nazionali:


      1. (1) Se stai effettuando un transito su un volo nazionale Hainan Airlines in partenza il giorno stesso e il tempo di attesa è inferiore a 3 ore, il nostro staff di servizio ti fornirà assistenza durante tutto il processo di transito: Il personale di scalo ti accoglierà al finger o al punto in cui i passeggeri vengono accolti in navetta — Arrivi Internazionali (T2/Mezzanino tra i piani 2 e 3) — Passa attraverso l'ispezione di quarantena e l'ispezione frontaliera— Recupera il tuo bagaglio ed esci dalla dogana (T2/Piano 2) — Cammina fino all'area per i check-in nazionali (T2/Piano 3) — Completa le procedure di check-in nell'area per i voli nazionali — Passa attraverso i controlli di sicurezza — Attendi l'aereo nell'area quarantena dei voli nazionali.


      2. (2) Passeggeri che arrivano tra la mezzanotte (0000) e le 06:00 (0600) e hanno un volo in coincidenza lo stesso giorno o il giorno successivo. (Il tempo di connessione deve essere superiore a 6 ore): Procedi verso gli Arrivi Internazionali seguendo le indicazioni presenti al terminal (T2/Mezzanino tra i Piani 2 e 3) — Passa attraverso l'ispezione di quarantena e l'ispezione frontaliera— Recupera il tuo bagaglio ed esci dalla dogana (T2/Piano 2) — Prenditi un po' di riposo nella sala d'attesa pubblica — Cammina fino all'area per i check-in nazionali (T2/Piano 3) — Completa le procedure di check-in nell'area per i voli nazionali — Passa attraverso i controlli di sicurezza— Attendi l'aereo nell'area quarantena dei voli nazionali.


      Suggerimenti utili: i passeggeri in possesso di biglietti aerei per i voli in coincidenza che devono effettuare il trasferimento tra l'aeroporto di Hongqiao e l'aeroporto di Pudong devono recarsi all'aeroporto di Hongqiao / Pudong a proprie spese.


    1. A.Other European cities – Paris – Xi'an/Shenzhen/Chongqing/Guiyang :

       

      1.For passengers whose baggage is checked through to Xi’an:

       (1)Passengers with a boarding pass from Paris to Xi'an/Shenzhen/Chongqing/Guiyang

        Arrive in Paris → Use the flight transfer walkway to proceed directly from your terminal of arrival to the boarding gate of your Hainan Airlines flight (you do not need to claim your checked baggage). For information on your boarding gate, refer to the flight information display system or ask a member of the staff → Arrive at the Hainan Airlines boarding gate at least 1 hour in advance to report to the boarding attendant, have your passport information verified, confirm the status of your checked baggage, and claim a Hainan Airlines boarding pass → Board plane

       (2).Passengers without a boarding pass from Paris to Xi'an/Shenzhen/Chongqing/Guiyang (passengers without a Schengen visa):

        Arrive in Paris → Show proof of booking (e.g. e-ticket or printed confirmation) to proceed to the terminal and boarding gate of your Hainan Airlines flight (you do not need to claim your checked baggage). For information on your boarding gate, refer to the flight information display system or ask a member of the staff → Arrive at the Hainan Airlines boarding gate at least 1 hour in advance to report to the boarding attendant, have your passport information verified, confirm the status of your checked baggage, and claim your boarding pass → Board plane.

       (3).Passengers without a boarding pass from Paris to Xi'an/Shenzhen/Chongqing/Guiyang (passengers with a Schengen visa):

        Arrive in Paris → Passengers with Schengen visas may clear immigration and customs and proceed to the check-in counter at the Hainan Airlines terminal to check in and confirm the status of checked baggage → Clear immigration and security → Proceed to the boarding gate → Board plane.

      2.For passengers whose luggage is checked through only to Paris:

       Check that you have a Schengen visa or other valid entry document → Arrive in Paris → Clear immigration → Proceed to the arrivals hall of your arrival terminal to claim checked baggage → Carry all checked bags and carry-on items through customs → Proceed to the Hainan Airlines check-in counter to check in and check baggage → Clear immigration and security → Proceed to the boarding gate → Board plane.

       

    2. B.Xi'an/Shenzhen/Chongqing/Guiyang – Paris – Other European cities :

       

      1.For passengers whose baggage is checked through to their final destination:

       Arrive in Paris → Show proof of booking (e.g. e-ticket or printed confirmation) to proceed to the terminal and boarding gate of your next flight (you do not need to clear immigration or claim your checked baggage). For information on your boarding gate, refer to the flight information display system or ask a member of the staff → Arrive at the boarding gate at least 1 hour in advance to report to the boarding attendant, have your passport information verified, and confirm the status of your checked baggage → Board plane.

      2.For passengers whose luggage is checked through to Paris:

       Arrive in Paris → Clear immigration with Schengen visa or other valid entry document → Proceed to the arrivals hall to claim checked baggage → Carry all checked bags and carry-on items through customs → Proceed to the check-in counter of your next flight to check in and check baggage → Clear immigration and security → Proceed to the boarding gate → Board plane.

     Note: For more information on transiting via Paris Charles De Gaulle Airport, contact your ticketing agent or visit the airport's website (https://www.parisaeroport.fr). You can also download the official airport app ‘Paris Aéroport'.

    The above minimum connection times are provided for reference only. Please make plans for the second flight segment according to actual announcements from the carrier.