Press Room

Dear passengers:

Starting from 00:00 on April 10, 2021, local time, the closing time of the boarding gate for outbound flights at Anqing Tianzhushan Airport will be adjusted to 30 minutes before the scheduled flight departure.

In order to ensure your smooth travel, please go to the airport to complete the check-in procedures in advance to avoid missed flights.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

根据海南省疫情防控要求，为方便您在各环节顺利乘机，请您务必仔细阅读以下告示，并按照提示提前做好相应准备。

一、个人健康申报

1、如果您近期有发热（体温≥37.3°）、干咳等症状或者正在服用止咳药、退烧药请主动报告工作人员。

2、请您务必如实申报健康状况，不得采用服降温、止咳药物等方式隐瞒发热、干咳等症状。

3、请您提前申领健康码（国家一体化政务服务平台防疫健康信息码、海南健康码及国内任意地方健康码均可，海南健康码无须填写抵琼健康登记）并在抵琼后，主动向工作人员出示。

4、如您的家庭成员无法使用手机扫二维码形式填报，可通过同行人员申请“海南健康码”中的“家人健康码”；

5、如您因客观原因无法填写电子版健康申明，请告知地面人员和乘务员，领取纸质版《个人健康申报表》填写，并自行携带下机，以备目的站人员检查；

二、个人旅居史情况

如您近期有境外旅居史，请您提前知悉以下疫情管控政策，也请您如实告知工作人员。

1、请您提前通过三大通信运营商平台查询近期旅行轨迹并截图留存，以备相关部门查验。短信查询（优先推荐）及扫码方式填写如下：

移动：CXMYD 发送至10086，再依据回复短信输入身份证后4位；

联通：CXMYD#开户证件后4位至10010；

电信：CXMYD#身份证证件后4位至10001

2、如您近期有境外旅居史且，请您提前知悉以下疫情管控政策，也请您如实告知工作人员。

1）赴海口航班：

2）赴三亚航班：

3）赴琼海航班：

三、温馨提示

请您务必如实提供个人信息，遵守机场相关政策法规，如故意填报虚假信息、隐瞒疫情高发区或境外旅居史，将承担相应法律责任。

感谢您的理解与配合。

海南航空控股股份有限公司

附表：

海南省管控地区（4月7日更新）

详情请点击查看https://www.hnair.com/guanyuhaihang/hhdt/hhgg/cxts/2021/202101/t20210120_47174.html 查询。

尊敬的旅客：

鉴于当前国内中高风险地区不断增多，人员流动带来的疫防压力不断增大，航空器上存在人员交叉感染的风险，建议非必要请留在当地，避免出行风险。如确有急事来乌，将面临集中医学观察风险，会耽误您的行程，建议取消或推迟来乌行程。如您确定来乌鲁木齐，为方便您在各环节顺利乘机，请您务必仔细阅读以下告示，并提前做好相应准备。

一、乌市政策

二、温馨提示

1.因疫情防控需要，乌鲁木齐进港航班小动物托运、无人陪伴（儿童/孕妇/老人）服务、担架服务申请暂停。

2.因疫情防控需要，疫情期间暂停为最终目的地为乌鲁木齐的旅客办理通程值机，如您搭乘中转联程两段或多段航班，最终抵达乌鲁木齐市的，行李及登机牌仅能办理至中转站，您需要在中转站重新提取行李办理。

3.落地后的具体处置措施以机场防疫单位现场通知为准。请您务必如实申报个人信息，遵守机场相关政策法规，如有不实申报，将承担相应法律责任。

感谢您的理解与配合，祝您旅行愉快，谢谢！

海南航空控股股份有限公司

详情请点击查看https://www.hnair.com/guanyuhaihang/hhdt/hhgg/cxts/2021/202101/t20210120_47175.html 查询。

Dear passengers，

From 0:00 on March 1, 2021 to 24:00 on April 30, 2021 (GMT +8), Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows：

The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

为给您提供便捷的乘机体验，海南航空现恢复北京国内进港航班的网上值机服务（部分地区除外），具体如下：

1、除新疆维吾尔自治区进出港国内航班（不包含中国港澳台地区航班）外，恢复北京国内进港航班的网上值机服务。

2、恢复北京至大连航线网上值机服务。

3、因防疫保障需要，现场工作人员可能会临时调整您所选的座位，请以现场服务办理提示为准。

海南航空将继续关注疫情发展情况，根据国家政策和旅客的需求，及时调整相关乘机政策。

由此给您造成的不便，敬请谅解，感谢您的理解与配合。

海南航空控股股份有限公司

Dear passengers,

　　Due to the impact of COVID-19 new coronavirus epidemic, passengers must comply with the relevant requirements of various domestic airports. For more information, please click here for reference. During the epidemic control period, the relevant requirements of various regions will be adjusted and changed accordingly. For the actual situation, please refer to the local policy.

　　Please pay attention to relevant information in time before you travel, so as to avoid any inconvenience to your travel due to changes in local policies.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the latest requirements of the Canadian government, all international passengers (5 years old and above) entering Canada by civil aviation must present a nucleic acid negative test report to the airline (the sampling time is within 72 hours before the departure of the flight entering Canada), except for exempted groups. The departure airport will conduct inspections to ensure that the passenger has a nucleic acid report that meets the requirements, otherwise the passenger will be refused.

Other immigration policies (including ArriveCAN declaration, mandatory landing nucleic acid test and isolation policy, etc.) are subject to the latest requirements of the Canadian Immigration Service, Please click here to view.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

At present, the COVID-19 pandemic is still very severe, and the risk of cross-infection in international travel is relatively high, please adhere to the "non-essential, non-urgent, no travel" principle. If it is really necessary to travel to China, in order to avoid the risk of cross-infection while transiting through multiple countries, passengers bound for China are required to take a direct flight from their country of residence, and to upload your itinerary and proof of residence (residence card, visa, etc.) when you apply for a Green Health Code (or a Health Declaration Form). If the above requirements are not met, it may affect the acquisition of a Green Health Code (or a Health Declaration Form) as required by boarding a flight to China.

Starting from February 10th, the Chinese Embassy in Belgium will no longer issue Green Health Code for passengers who wish to transit via Belgium to China when their country of residence has direct flights to China, no matter those passengers enter Belgium by plane, self-driving or any other type of transportation.For more information.

Dear passenges,

According to the latest epidemic prevention requirements issued by the Canadian government, starting at 23:59 (Eastern Time) on February 21, 2021, all international passengers entering Canada, with a few exceptions, will undergo mandatory nucleic acid testing after landing. All passengers need to book rooms for three consecutive nights in government-designated hotels for isolation before the flight takes off. Passengers will be able to book quarantined hotels starting on February 18. Passengers transiting within Canada will need to complete COVID-19 virus test and isolation in the city of entry.

Passengers should pay attention to Canada’s latest entry-exit and epidemic prevention policies, strictly abide by relevant regulations, and arrange their itineraries reasonably to avoid unnecessary losses. For more information, please click here to refer to the Canadian government website.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the latest requirements of the Belgian government, after February 13, 2021 (inclusive), passengers aged 6 years or older entering Belgium from the red zone (China is within the red zone) must have a PCR test report. In addition, the validity period of various restrictions on entry into Belgium has been extended to April 1. For details, please click click here to query

Please pay attention to the latest Belgian immigration and epidemic prevention policies, strictly abide by relevant regulations, and arrange your itinerary reasonably to avoid unnecessary losses.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

According to the latest epidemic prevention requirements issued by the government of Ontario, Canada (the province where Toronto is located), from 12:00 on February 1, 2021 (local time), if the final destination of international flights is Ontario, nucleic acid testing will be mandatory. Please click here for details.

Please pay attention to Canada’s latest entry-exit and epidemic prevention policies, strictly abide by relevant regulations, and plan your itinerary to avoid unnecessary losses.

Hainan Airlines Holding Co., Ltd.

Dear passenger,

According to the latest epidemic prevention announcement of the Belgian government, from January 27 to March 1, 2021, all tourism and entertainment (non-essential) travel are prohibited, and only essential travel is allowed. And from now on, any person leaving or entering Belgium must provide a "Sworn statement". For details, please visit the Belgian Government Epidemic Prevention website to view and download the template of the commitment letter at Please click here to check.

Please pay attention to the latest Belgian exit and entry epidemic prevention policies and strictly abide by relevant regulations, and prepare relevant materials in advance to avoid unnecessary losses.

Thank you for your understanding and support

Hainan Airlines Holding Co., Ltd.

Dear passenger：

In accordance with the latest epidemic prevention and control requirements of the Beijing Municipal Government, in order to prevent the import of overseas epidemics to the greatest extent, a defense network to prevent the import of epidemics outside the capital is strictly organized, and the capital's strict control of the entry into Beijing management joint prevention and joint control coordination mechanism is adopted. After consultation, the relevant departments have decided to take the following measures to strictly control the entry of third-country personnel on international flights directly to Beijing after transit. In order to ensure smooth travel and avoid unnecessary losses, Chinese and foreign passengers entering Beijing on Hainan Airlines international flights must strictly follow the requirements of the announcement and pay attention to the following information:

1. Passengers on direct flights to Beijing should be citizens of the direct countries and Chinese citizens in the countries. Strictly control the transit of third country passengers into Beijing.

2. For passengers who plan to take direct flights to Beijing, the relevant embassies and consulates abroad will strictly review the residence history of the applicants before boarding, and those who do not meet the requirements will not be issued the international version of health code or health status statement.

3. All passengers must fill in the letter of commitment to take a flight to Beijing before boarding, and will bear the relevant legal responsibility for concealing the information such as residence history and health status.

4.Hainan Airlines will check the passenger information, health code status or health statement before boarding according to the requirements of relevant departments. Please take the initiative to cooperate. Transit passengers will not be allowed to check in or board. If you are refused boarding and ask for refund or rebooking, please contact the original ticket issuing place.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

According to the latest requirements of the Canadian government, from 0:00 (EST) January 7, 2021 , passengers entering Canada on civil aviation (5 years of age or older) must present a 72-hour proof of a negative COVID-19 molecular test result to the airline. Inspections will be carried out at the departure airport to ensure that the passenger has a nucleic acid report that meets the requirements. If the report does not meet the requirements, it will be rejected. The latest Canadian entry requirements are now updated as follows:

1. Starting at midnight on January 7, 2021 (EST), passengers 5 years of age or older entering Canada on civil aviation must present a proof of a negative COVID-19 molecular test result to the airline.

2. Nucleic acid testing must use COVID-19 molecular polymerase chain reaction (PCR) for testing, and must be performed within 72 hours before the departure flight to Canada.

3. After the implementation of the new travel regulations for the 72-hour negative nucleic acid certificate, the current entry requirements such as ArriveCAN declaration and the 14-day self-isolation policy for inbound passengers will not be changed temporarily.

4. Other immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Canadian Immigration Service. Please click here for more details.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the operational requirements of the Kunming Airport check-in counter during the renovation period, high-end passengers who take Hainan Airlines domestic flights departing from Kunming Airport after January 5, 2021 (inclusive), please go to counter F01-02 to complete the relevant procedures.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the latest work requirements of the Belgian government, from December 25th, all non-residents coming to Belgium from a red zone must present a negative PCR test result dating back less than 72 hours. Passengers will be checked at the departure airport to ensure that they have a nucleic acid report that meets the requirements, otherwise they will be refused. The latest entry requirements for Belgium are as follows:

1. Passengers entering Belgium (including passengers transiting to other countries), if they are 12 years old and above, are not of Belgian nationality, do not have a Belgian long-term residence card (C and D Schengen visas are not counted as long-term residence, and currently only approved by Belgium is issued Residence card), a PCR test report not more than 72 hours before arriving in Belgium is required. If the transit passenger only stays in the transit area and does not enter Belgium, there is no need to provide a PCR negative test certificate 72 hours before the departure of the departure flight.

2. Passengers who are Belgian (also required to hold a Belgian residence card) or other nationalities who hold a Belgian residence card, or who are younger than 12 years old do not need to provide a nucleic acid report. Other epidemic prevention requirements are the same as other passengers.

3. The name of the tester of all test reports must be the same as those on the passport or residence card (in English), indicating the date of birth, sampling date, sample test result date, and report issuance date, and must be in English or other official Belgian languages (French/Dutch/ German), the test result must be negative, and sampling must be completed within 72 hours before the departure of the departure flight. The Belgian government only recognizes the PCR test method, and the word PCR needs to be marked on the report. It is not recommended that passengers take the form of Chinese test report + translated documents, as there is a risk of being denied entry. The pure Chinese version of the test report is not recognized. The sample must be completed by an agency designated by the passenger's country of departure.

4. Regardless of whether passengers need to enter Brussels, they need to fill in the Passenger Location Form. The electronic version is the main form. If it is not possible, a paper version is provided. The departure airport staff will confirm that all passengers have filled in before boarding and inform the passengers that they need to save the QR code (electronic version) or paper receipts for at least 48 hours after landing in Brussels for the relevant anti-epidemic units to check back.

5. Other immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Belgian Immigration Bureau. Please click here for the website.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the requirements of the epidemic prevention and control of Taiyuan City, in order to facilitate your smooth flight in all links, please read the following notices carefully and prepare accordingly in advance according to the notices.

1. Taiyuan epidemic prevention and control policy requirements

All travelers from medium- and high-risk areas who can provide a negative certificate of nucleic acid test within 7 days are required to conduct self-health monitoring at home or in a hotel for 7 days under the premise of personal protection. Passengers who cannot provide a certificate of nucleic acid test within 7 days will be quarantined for medical observation and complete a nucleic acid test as soon as possible. Those with a negative test result will be released from the centralized quarantine and stay at home or in a hotel for 7 days under the premise of personal protection. Self-health monitoring; passengers who have a positive nucleic acid test result will be admitted to designated medical institutions immediately. During the self-health monitoring period at home or in the hotel, do not go out unless necessary. Once suspicious symptoms such as fever, fatigue, cough, etc. appear, go to the designated hospital or fever clinic in time.

2. Fill in health information

All passengers arriving at Taiyuan Airport are required to fill in their personal health information in advance. You can do it in any of the following ways and show it to the staff when you check in and board the plane.

a. You can search for "Shanxi Health Code" in Alipay "Health Code", or use Alipay to scan "Shanxi Health Code", select Taiyuan-complete the form and submit-bright code display and show it to the staff.

b. You can search for "State Council Epidemic Prevention Code", download the Sanjintong APP homepage epidemic prevention information code to apply online, generate the corresponding health code and show it to the staff.

3. Travel track query

Please scan the following QR code in advance, enter your mobile phone number, fill in the verification code, save the success page, and show it to the ground check-in and boarding staff.

Thank you for your understanding and cooperation.

For details, please click link to view.https://www.hnair.com/guanyuhaihang/hhdt/hhgg/202005/t20200518_44164.html

尊敬的旅客：

       为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国27所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，已于9月21日至11月8日圆满执行了第一期重庆直飞曼彻斯特留学生复学包机航班。根据相关部门的批复意见，现发布第二期（2021年1月8日至1月28日）包机执行计划（航班时刻计划详见附件二）。

        英国各合作高校已于当地时间11月17日，通过邮件组织学生收集乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

附件一：英国合作高校名单

附件二：第二期包机航班时刻计划

Dear passengers，

From 0:00 on January 1, 2021 to 24:00 on March 27, 2021 (GMT +8), Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows：

The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

According to the notification from the Belgian Immigration Office and Brussels Airport, all passengers travelling to Belgium by plane must fill in the Passenger Locator Form (PLF) before check-in, and it must be valid within 48 hours before the estimated time of arrival in Brussels.

If you violate this obligation or provide misleading/incomplete information, you may be refused entry to Belgium and be fined. (Reminder: Only passengers who are technically unable to fill out electronic forms can use paper forms.)

Please keep the electronic or paper version of the information card and other related materials in a safe place, and submit it to the Brussels border when entering Belgium. If the report cannot be completed or lost due to the passenger's personal reasons, the loss will be borne by the passenger.

For related information, please click here to view.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

From December 1, 2020, Chinese foreign passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests, and apply for a QR code with "HDC" mark to the Chinese Embassy or Consulate General in Canada within two days before boarding. The practice of boarding directly with the test certificate before is no longer applicable. The notice of specific requirements is as follows:

1. Time limit requirements

Nucleic acid testing and antibody testing, as well as applying for a green health code, must be completed in Canada 2 days before the passenger boarding, subject to the sampling time. For example, if you accept testing and sampling on December 1, the boarding time of the flight should be no later than December 3.

2. Testing institutions

Passengers can be tested at any testing sites, hospitals, pharmacies and other institutions recognized by the Canadian Health Department.Due to different local conditions, the two tests can be handled in the same institution or in different institutions. Please consult the local health department for details. Please confirm the qualification of the testing institution in advance and meet the requirements of the testing time limit. At present, the embassy and consulate in Canada have confirmed the list of some testing institutions. Please refer to the official website of the Embassy of the people's Republic of China in Canada.

3. Inspection requirements

（1） Direct to China. Personnel who take direct flight from Canada to China, including transit passengers from Canada, shall complete sampling and testing of nucleic acid and serum IgM antibody at the testing institution approved by Canadian health department within 2 days before boarding.

Please note: As Canadian airports cannot provide testing, passengers outside of Canada are requested to avoid connecting flights to China in Canada. Canada is still implementing entry restrictions, and there are risks of detention and repatriation due to transit.

（2） Transfer to China via a third country. Transit passengers to China to a third country. Taking into account that the transit airports of many countries do not have the testing conditions, in order to avoid staying in transit places and reduce the risk of infection during the journey, in principle, embassies and consulates in Canada will not issue green health codes for passengers departing from Canada and transiting to China via a third country. . Please choose a direct flight to China.

4、 Application method of health code

（1） Chinese passengers

Chinese citizens should, after obtaining the negative certificate of nucleic acid detection and negative detection of serum IgM antibody, select the area where the testing institution is located by scanning the two-dimensional code of the international version of wechat small program of epidemic prevention health code (see Annex 1), declare the personal situation and upload the negative certificate of nucleic acid detection and negative detection of serum IgM antibody. Both certificates are indispensable! After the examination and approval of the Consulate General of the Chinese Embassy and consulate general, the parties can obtain the green health code with "HS" sign (see Annex 2 for the style).

（2） Foreign passengers

Foreign passengers shall scan the two-dimensional code of international version of epidemic prevention health code (see Annex 3) or directly visit the web page after obtaining the negative certificate of nucleic acid detection and negative detection of serum IgM antibody（ https://hrhk.cs.mfa.gov.cn/H5/ ）. After registration and login, select the area where the testing institution is located, declare personal situation and upload the negative certificate of nucleic acid detection and serum IgM antibody detection negative certificate. Both certificates are indispensable! After the examination and approval of the Consulate General of the Chinese Embassy and consulate general, the parties can obtain the green health code with the "HDC" sign (see Annex 4 for the style).

5. Special reminders

（1） Airlines will be strictly checked and will not be able to board without green health codes. If the forged test certificate endangers other people or public health and safety, it shall bear corresponding legal responsibilities according to law.

（2） Please adhere to the principle of "unnecessary, not travelling". If cross-border travel is really necessary, please try to isolate at home after the completion of the test and sampling, and do not go out at will and do not participate in various aggregation activities; if it is necessary to go out, it is necessary to strengthen the epidemic prevention measures. If there are suspected symptoms before boarding, please cancel the trip and check for medical treatment in time.

（3） Please apply for health code as early as possible before boarding. The Chinese Embassy and consulate general will approve the health code, including weekends and holidays, as soon as possible after receiving the test report.

The division and contact information of the leading area are as follows:

Embassy in Canada (the leading areas are Ottawa, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Nunavut): Email: healthcheckottawa@gmail.com ; Tel: 1-613-5621616.

Consulate General in Toronto (Ontario, Manitoba): email covidcheckfortravel@gmail.com ; Tel: 1-249-8749071.

Consulate General in Vancouver (British Columbia, Yukon area):

Email: wenhsjc2020@gmail.com ; Tel: 1-236-9846031.

Consulate General in Calgary (the leading area is Alberta, Saskatchewan, northwest): Email: hs@chinaconsulatecalgary.com ; Tel: 1-403-5376911.

Consulate General in Montreal (Quebec and New Brunswick): Email: Consult_ mtl@mfa.gov.cn ; Tel: 1-514-2418930.

Hainan Airlines Holding Co., Ltd

Dear passengers,

Since Xi'an Xianyang International Airport has resumed the operation of double runways, Hainan Airlines Fortune Wings Elite Member Lounge will resume operation from November 30, 2020. Please go to rest according to the guidance of ground staff or the sign of the terminal.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd

Dear passenger,

According to the requirements of COVID-19 epidemic prevention and control, Hainan Airlines' temporarily suspend of Online Check-in Service of Beijing-Dalian. The specific flights are as follows:

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to provide you with more rich and convenient service, Hainan Airlines website system will be upgraded from 00:30 to 01:00 GMT+8 on 24th NOV 2020. During this period, online check-in related function be not available, please choose other time periods for access of the relevant functions.

We apologize for any inconvenience caused.　

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to Canadian government requirements, from November 21th, 2020, it is mandatory for all international passengers' travelling to Canada to submit their COVID related information digitally through ArriveCan app, before leaving their departure airport.

Please note: passengers who do not submit the required information digitally before boarding passengers' flight could be subject to enforcement action, which can range from verbal warnings to C$1,000 fine.

Please follow the below way to apply in advance (family members can help to fill in the information and passenger must save the declaration code), and show it to the staff at the departure airport.

a· Download ArriveCan app and declare on ArriveCan app;

b. If you cannot download ArriveCan app, please click here to declare.

An electronic receipt will appear after the declaration is completed, please keep it properly.

尊敬的旅客：

为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国28所高校包机需求，在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，从9月21日起执行了重庆直飞曼彻斯特包机航班。根据计划，本期复学包机于11月8日执行最后一个航班，至此，第一期海南航空中国留学生赴英复学包机运输工作圆满结束。

海南航空还将继续了解相关需求，积极与高校、有关主管部门做好沟通工作，适时展开后续包机服务，相关信息请关注海南航空官方网站通知。

不期而遇，相伴相惜。感谢广大留学生对海南航空的支持与信任，祝您学业顺利。

海南航空控股股份有限公司

Dear passengers,

According to the regulations on the normal flight management of Civil Aviation Administration of China (No.56 decree of the Ministry of transport in 2016), Hainan Airlines and grand Xinhua Airlines define the abnormal domestic flights as follows:

(1) "Flight delay" refers to the situation that the actual arrival block time of a flight is more than 15 minutes later than the planned arrival time.

(2) "Flight departure delay" refers to the situation where the actual departure time of a flight is more than 15 minutes later than the planned departure time.

(3) "Flight cancellation" refers to the situation in which the flight plan is stopped due to the expected flight delay or the flight plan is stopped due to the delay.

(4) "On board delay" refers to the situation in which passengers wait in the aircraft for more than the ground taxiing time stipulated by the airport from the time of closing the cabin door to before taking off or after landing to opening the cabin door.

Hainan Airlines Holding Co., Ltd

Dear passengers,

During the period of epidemic control, frequent policy adjustments led to a surge in the number of refund, resulting in delay in the progress of some passengers.

Hainan Airlines kindly reminds you to pay close attention to the refund progress. If you do not receive the refund money for a long time, please contact Hainan Airlines 24-hour booking service hotline 0086-898-95339, and we will follow up and deal with it as soon as possible.

Thank you for your understanding.

Hainan Airlines Holding Co., Ltd

Dear passengers

From November 15, 2020, the check-in deadline for domestic outbound flights at Yangzhou Taizhou International Airport will be changed as follows:

1、 The check-in time of domestic departure flights is adjusted from 30 minutes before the scheduled departure to 40 minutes before the scheduled departure

2、 The gate closing time of domestic departure flights in the airport is adjusted from 15 minutes before the departure of the original flight to 20 minutes before the departure of the flight.

In order to ensure your smooth travel, please check in at the airport in advance to avoid missed flight.

Hainan Airlines Holding Co., Ltd

Dear passengers，

  In view of the new situation of double coronavirus detection in China and the notice of the Chinese Embassy on October 31, passengers who are going to China for the detection of double coronavirus antibody and serum antibody should be confirmed according to the notice of the Chinese Embassy on October 31.

  1. In order to reduce cross-border transmission of Covid-19, starting from 7 November, 2020, all Chinese and foreign passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests within two days before boarding, and provide certificates of negative results of both tests.

  2. All passengers going to China via direct flights must take nucleic acid and IgM anti-body tests within two days before boarding. The Chinese Embassy and Consulates in Canada accept test results issued by any medical institution, hospital, or pharmacy recognized by the Canadian public health authorities. If the certificates are electronic ones, please print them out and bring them with you for check-in. The airlines will strictly check the certificates and keep it for record.

  3. All passengers going to China via direct flights must take nucleic acid and IgM anti-body tests within two days before boarding. The Chinese Embassy and Consulates in Canada accept test results issued by any medical institution, hospital, or pharmacy recognized by the Canadian public health authorities. If the certificates are electronic ones, please print them out and bring them with you for check-in. The airlines will strictly check the certificates and keep it for record. As the airports in Canada are unable to provide testing, passengers from outside Canada are requested not to transfer to China in Canada. Canada is still implementing immigration restrictions, and there are risks of detention and repatriation due to transit.

  4. For passengers departing from Canada and planning to travel to China via a third country, as many transit airports do not have testing facilities, to avoid being stranded, and reduce transmission risks during long-haul international traveling, it is suggested passengers departing from Canada for China take direct flights after conducting the required tests locally. If you really need to transfer to China via a third country, please be sure to understand the entry regulations, epidemic prevention and testing requirements, and make full preparations in advance to prevent detention. For specific requirements and how to apply for the green health code with "HS" logo or the green two-dimensional code of health status statement with "HDC" logo in the local area, please directly log in to the official website of the Chinese embassy or consulate.

  5. Failure to obtain the green health code with the "HS" mark or a certified health declaration form with negative nucleic acid and IgM anti-body tests results means you do not qualify for boarding the flight to China and will have to change your itinerary.

  Information on epidemic prevention policy will be adjusted dynamically. Please pay attention to the latest announcement of local embassies and consulates. For further consultation on nucleic acid testing and serum antibody testing measures or health codes, please call the Ministry of foreign affairs global consular protection and service emergency hotline (+ 86-10-12308) or contact embassies abroad.

  Tips：Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-body Blood Test Results

  Hainan Airlines Holding Co., Ltd

Dear passengers,

According to the notice of the Chinese Embassy in the Kingdom of Belgium "Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-Body Blood Tests Results" on October 29, it has updated and clarified the requirements and methods for passengers of Belgian flights to China for boarding with double-negative certificates of new coronavirus nucleic acid test and serum antibody test. The specific requirements are as follows:

I. Starting from November 5th, 2020 (Thursday), all Chinese and foreign passengers who are to fly from Belgium to China will be required to take nucleic acid and IgM anti-body tests and then apply for a green health code with the "HS" mark or a certified health declaration form before boarding the flight.

II. Passengers traveling to China via direct flights must, within 48 hours before boarding, conduct the sampling and tesing of a nucleic acid test and a IgM anti-body test at qualified medical institutions in Belgium. After receiving the certificates for negative test results for both the nucleic acid and the anti-body test, passengers may present the test reports to the Embassy of China in Belgium to apply for a green health code with the "HS" mark or a certified health declaration form.

III. For passengers departing from a third country and traveling to China via Belgium, as the transit area at Brussels Airport is not yet equipped for conducting nuceic rapid tests and the anti-body tests for transit passengers, and passengers of Chinese nationality are not permitted for entering Belgium border unless in humanitarian circumstances, it is recommended that passengers bounding for China avoid transiting via Belgium. If one must take a connecting flight in Belgium and head for China, please make sure beforehand that you will be allowed for border entry in Belgium. It is also advisable to learn in advance the quarantine, testing requirements and other health measures that the Belgian government has put in place in the corona times. After entering into Belgium, please follow the procedure as detailed in "I" and apply to the Embassy for a green health code with the "HS" mark or a certified health declaration form. If one transits via Belgium without fulfilling the boarding requirements, one faces substantial possibilities of being stranded at the airport, and even repatriation to the place of departure.

IV. For passengers departing from Belgium and planning to travel to China via a third country, as many transit airports do not have testing facilities, to avoid being stranded, and reduce transmission risks during long-haul international traveling, it is suggested passengers departing from Belgium for China take direct flights after conducting the required tests locally. Starting from November 5th, the Embassy of China in Belgium in principle will no longer accept application for health code or health declaration form of those passengers that start their journey in Belgium and travel to China via a connecting third country.

V. The Embassy of China in Belgium does not designate medical institutions for the nucleic acid and IgM anti-body tests for the time being. Passengers may choose the local qualified institutions which could issue the results quickly for the tests. The validity period of the green health code or the health declaration form is calculated from the sampling time. Please check with the medical institutions in advance, and make arrangements for the timing to take the tests, so that your itinerary will not be affected. Please check the official website of the Chinese Embassy in Belgium for information on specific information.

VI. Failure to obtain the green health code with the "HS" mark or a certified health declaration form with negative nucleic acid and IgM anti-body tests results means you do not qualify for boarding the flight to China and will have to change your itinerary.

Information about epidemic prevention policies will be dynamically adjusted, so passengers are kindly requested to pay attention to the latest notice from local embassies and consulates.For further inquiries on Nucleic Acid and Anti-Body Blood Tests or health code and other related matters, passengers can call the Global Consular Protection and Service Emergency Hotline of the Ministry of Foreign Affairs of China (+86-10-12308) for consultation or contact Chinese embassies abroad.

Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-Body Blood Tests Results

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the needs of COVID-19 epidemic prevention and control, Hainan Airlines will suspend the carriage of passengers departing from some countries and transiting to China via Brussels from 0:00 on October 23, 2020 Beijing time. These countries include: African countries, Kuwait, UAE, Russia, Iran , Iraq, Saudi Arabia, Turkey. If you have purchased a ticket from the above countries to China via Brussels and the Brussels-China section is operated by Hainan Airlines, please contact the original ticketing place for refund procedures as soon as possible before the flight takes off.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers，

From 0:00 on Octmber 25, 2020 to 24:00 on November 30, 2020, Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows：

The above flight plan and the first entry point may be changed, please refer to the system query.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

        为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国28所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，已从9月21日起执行了重庆直飞曼彻斯特包机航班。根据根据相关部门的批复意见，现发布第五、六期（10月19日至11月1日）包机计划执（航班时刻计划详见附件二）。

        英国各合作高校已于当地时间9月16日，通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

附件一：英国合作高校名单

附件二：第五、六期包机航班时刻计划

附件三：赴英留学生购票出行指南，请点击此处查看。

尊敬的旅客：

        为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国28所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，已从9月21日起执行了重庆直飞曼彻斯特包机航班。根据根据相关部门的批复意见，现发布第三、四期（10月5日至10月18日）包机执行计划（航班时刻计划详见附件二）。

        英国各合作高校已于当地时间9月16日，通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

附件一：英国合作高校名单

附件二：第三、四期包机航班时刻计划

附件三：赴英留学生购票出行指南，请点击此处查看。

尊敬的旅客：

        为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国23所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，已从9月21日起执行了重庆直飞曼彻斯特包机航班。根据根据相关部门的批复意见，现发布第二期（9月28日至10月4日）包机计划执（航班时刻计划详见附件二）

        英国各合作高校已于当地时间9月16日，通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

附件一：英国合作高校名单

附件二：第二期包机航班时刻计划

附件三：赴英留学生购票出行指南，请点击此处查看。

Dear passengers,

From September 23, 2020, Hainan Airlines' domestic flight self-service check-in & check-in counters at Shenzhen Bao’an International Airport Terminal T3 will adopt a self-service and manual compatibility mode. The adjusted check-in counter layout is as follows:

1. Counter C1-C2 : Special passengers service

2. Counter C3-C5: Business class

3. Island C (except C1-C5): Economy class

4. Counter C11: Urgent service

5. The location of the domestic self-service check-in area at the southern end of Island C remains unchanged.

The above description is for reference only, please refer to the on-site check-in counter opening status. Please follow the on-site instructions at the airport or the guidance of the staff to go to the corresponding counter to complete the check-in procedures.

If there is any adjustment in the future, we will inform you separately. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

Dear Passengers,

According to the notice from relevant departments, under the premise of strict prevention and control measures and strict prevention of import risks, starting from September 9, 2020, Beijing time, some hainan Airlines international flights will enter China from the planned destination city of Beijing, and will no longer enter China through the designated first point of entry. The specific contents are as follows:

I. Applicable conditions

    1. Applicable flights: Hainan Airlines international and regional self-operated flights (including code-share flights)

    2. Applicable ticket: Tickets with ticket number beginning with 880.

    3. Applicable passengers：Passengers whose connecting flight cannot be connected due to quarantine or isolation at the entry point of Beijing.

II. Refund and Rebooking regulations

    1. Rebooking

        a. During the validity period of the ticket, you can change the date of the connecting flight once for free. (Including tickets that the original ticket rules do not allow rescheduling). If you change the date of the connecting flight again, we will reschedule the date according to the voluntary change in accordance with the ticket conditions.

        b. Itinerary changes are not allowed.

    2. Refund：During the validity period of the ticket, for the unused part of the ticket, passengers can go to the original ticket purchase channel for voluntary refunds.

    3. Ticket changes and refunds require cancellation of seat reservations or application before flight departure. These regulations are not applicable to passengers who have completed ticket changes or refunds.

II. Others

The same applies to passengers who hold Hainan Airlines award tickets.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

Dear friends

Welcome to Hainan Airlines!

According to the current effective ICAO technical rules for the safe air transport of dangerous goods, the transport regulations of lithium batteries in passengers' luggage are as follows:

1. For personal electronic equipment (watch, calculator, camera, mobile phone, laptop computer and camcorder), the lithium content of the battery is ≤ 2g (lithium metal battery), and the rated energy value is ≤ 100wh (watt hour, lithium-ion battery), which can be transported as checked baggage or hand luggage. If the rated energy value of the battery in the equipment exceeds 100wh but does not exceed 160wh, the equipment can be transported as checked baggage or hand luggage with the approval of Hainan Airlines.
2. Spare lithium batteries are not allowed to be consigned and can only be carried on the machine. The spare lithium batteries carrying on the machine should be individually protected against short circuit. The correct way is to put each battery into a small box or lithium battery transport package. The "power bank" is equivalent to the spare lithium battery. Passengers carrying the "power bank" on the plane should be transported according to the transport standard of the spare lithium battery. At the same time, it is forbidden to use the "power bank" to charge mobile phones or other electronic devices after carrying the "power bank" on the computer.
3. If the lithium content of the spare lithium battery of the passenger's personal electronic equipment is ≤ 2G or the rated energy value is ≤ 100wh, it must be carried as hand luggage; if the lithium content of the spare lithium battery is less than 100wh and the rated energy value is ≤ 160wh, it must be approved by Hainan Airlines and carried on board as hand luggage with a limit of 2 pieces
4. The wheelchair driven by lithium-ion battery or other similar walking tools carried by passengers, and the portable medical electronic devices containing lithium metal or lithium-ion battery cells or batteries carried by passengers for medical purposes and their backup batteries must be carried in accordance with the transportation and packaging requirements of the latest version of the technical rules for the safe air transport of dangerous goods and approved by Hainan Airlines. If the spare battery of portable electronic medical device is less than or equal to 160 wh or less than 8 g, it must be carried on the aircraft by hand with the approval of Hainan Airlines, and each person is limited to two batteries.
5. After approval by Hainan Airlines, spare lithium batteries for electric wheelchairs or other walking tools must be carried on the aircraft by hand. If the rated energy value of batteries is less than or equal to 160wh, each person is limited to 2 batteries; if the rated energy value of batteries is less than or equal to 300wh, the battery is limited to 1 battery.
6. Samsung Galaxy Note7 equipment, small lithium battery balance vehicle (such as type: unicycle, scooter, somatosensory vehicle, etc.) and related accessories are prohibited to be transported as hand luggage and checked baggage
7. It is forbidden to transport confidential equipment such as insurance briefcase, cash box and cash bag containing lithium batteries and pyrotechnic devices.

Dear passengers

According to the adjustment of epidemic prevention and control policy, starting from 05:00 on September 21, 2020, Urumqi diwobao airport will resume the operation of T2 terminal. The specific notice is as follows:

Domestic flights of Hainan Airlines in and out of Urumqi have resumed operation to terminal T2, with high-end passenger check-in counters No. 1-2 and economy class check-in counters No. 3-20; self operated VIP rooms of Hainan Airlines in Urumqi have resumed operation, which is directly opposite to gate 12 in T2 isolation zone.

Please know and pay attention to the reminders of the staff on site, or go to the corresponding place to handle the procedures according to the guidance signs. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

尊敬的旅客：

        为搭建中国留学生赴英复学通道，海南航空控股股份有限公司（简称“海南航空”）积极响应英国23所高校包机需求（英国合作高校名单详见附件一），在中国驻英使领馆、重庆市政府的大力支持下，经中英两国主管部门审批，计划从9月21日起执行重庆直飞曼彻斯特包机航班（航班时刻计划详见附件二）。

        英国各合作高校将于当地时间9月16日，通过邮件组织学生反馈乘机名单及购票安排。本次包机客票将不通过任何外部渠道销售，全部由海南航空呼叫热线根据学校提供的名单逐一联系学生出票。

        不期而遇，相伴相惜。海南航空将严格执行航班防疫保障措施，做好复学包机各项保障工作，将留学生安全、舒适地运送至目的地，祝广大留学生学业顺利。

海南航空控股股份有限公司

2020年9月16日

附件一：英国合作高校名单

附件二：第一期包机航班时刻计划

附件三：赴英留学生购票出行指南，请点击此处查看。

Dear passengers，

From 0:00 on September 15, 2020 to 24:00 on October 24, 2020, Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows：

The above flight plan and the first entry point may be changed, please refer to the system query.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to actively respond to the call of ecological and environmental protection, advocate green commuting, and further improve the on-board service experience while meeting the personalized travel needs of passengers, Hainan Airlines has launched "Passengers can cancel the on-board meal service and redeem them for points" since September 8, 2020.

1. Scope of application

Applicable to domestic actual flight time more than 80 minutes and provide in-flight meals flight, support different class passengers booking.

2. Cancel your meal to redeem your points

1. How to apply

There are two ways to make a reservation:

1) Through the "service hall" interface of Hainan Airlines' official app (Chinese version only), "meal exchange points" section booking

2) Through the Hainan Airlines WeChat (Chinese version only) "special service" - "service area" interface, "meal exchange points" official account reservation;

3) The number of redeemable points on the application page shall prevail

4) Please refer to the information and instructions on the booking interface for actual booking.

2. Reservations and cancel time limits

For meal exchange points service, please make reservation or cancellation 24 hours before the scheduled departure time of the flight; If the reservation or cancellation is successful, the passenger shall be subject to the prompt on the application interface or the service message received.

3. Passengers who successfully apply for the service will not change except that there is no meal provided during the flight. The points of meal exchange will be automatically accumulated to the passenger's Fortune Wings account within 1 to 3 working days after the end of the flight; the flight that has successfully cancelled the exchange application will resume the on-board meal service.

If you have any questions about the reservation of "meal exchange points", please call Hainan Airlines 24-hour service hotline 0086-898-95339.

Thanks for your trust and support, Hainan Airlines will continue to pay attention to and create a more diversified and intimate online service product system.

Hainan Airlines Holding Co., Ltd

Dear passengers:

In accordance with the requirements for epidemic prevention and control, in order to fully cooperate in the prevention and control of the COVID-19 epidemic, the relevant requirements are notified as follows:

According to the requirements of the Sixth Edition of the "People's Republic of China Entry-Exit Health Declaration Card" issued by the General Administration of Customs of the People's Republic of China, all passengers truthfully declare relevant information, including whether they have taken anti-fever or cold medicine in the past 14 days.At the same time, in accordance with the "Opinions on Punishing Illegal Crimes Obstructing the Prevention and Control of the New Coronary Pneumonia Epidemic" jointly issued by the Supreme People's Court of the People's Republic of China, the Supreme People's Procuratorate of the People's Republic of China, the Ministry of Public Security, and the Ministry of Justice, it clearly stipulates: For patients who have been diagnosed or suspected of new crownvirus pneumonia (COVID-19), entering public places or public transportation and causing the spread of the COVID-19 virus, it is a crime that resists epidemic prevention and control measures, and will be convicted and punished in accordance with the “crime of endangering public safety by dangerous means”. Passengers who are diagnosed, suspected, or close contacts of new coronavirus pneumonia, and passengers with fever, cough, fatigue, headache and other symptoms should not travel by plane; for passengers who enter the country within 14 days, they should obey the arrangements of flight attendants after boarding. Seated in the quarantine area on the plane, do not walk around randomly.

According to the "Announcement on the Entry of International Flights Destined for Beijing from the Designated First Entry Point (No. 2)" jointly issued by the Civil Aviation Administration, the Ministry of Foreign Affairs, the National Health Commission, the General Administration of Customs, and the Immigration Bureau, since March 23，2020 Flights departing from overseas and returning to Beijing must enter the designated first point of entry. The first point of entry for Hainan Airlines’ international flights is Xi’an. Passengers will undergo centralized quarantine observation in Xi’an or go to designated hospitals for further inspection. The expenses during the quarantine observation period shall be borne by you. From September 9, 2020, Hainan Airlines will no longer enter Xi'an on some flights departing from Toronto from Toronto on some schedules and will directly stop at Terminal 3 of Beijing Capital Airport. You will conduct a centralized quarantine observation in Beijing or go to a designated hospital for further examination. The expenses during the quarantine observation period shall be borne by you.

Tips: In view of the large number of immigrants recently, the investigation of the epidemic requires extra time, so the waiting time for entry and transit may be longer. Please make relevant preparations in advance and bring necessary food, medicine, children's supplies and other daily necessities.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

根据大连市疫情防控要求，为方便您在各环节顺利乘机，请您务必仔细阅读以下告示，并按照提示提前做好相应准备。

为配合大连机场做好针对来连旅客疫情管控工作，凡14天内有疫情重点关注地区旅居史，尤其是14日内曾去过疫情重点关注地区医疗机构以及接触过疫情重点关注地区发热病人的来（或返回）大连人员以及境外来（或返回）大连人员，须在抵连前自行或通过特定关系人（亲属或在连接待人员）主动向目的地社区和单位进行健康申报。如不主动申报，本人将承担相应法律责任，并纳入个人诚信体系。请您提前下载“辽事通健康码”、填报“国务院客户端防疫行程卡”，便于抵连后的日常出行。

㈠若您为近14日内到过黑龙江省牡丹江市东宁市、 黑龙江省牡丹江市绥芬河市、新疆吐鲁番市高昌区、成都市郫都区以及成都市成华区来(或返回)大连人员，来（返回）大连后应主动向目的地（居住地）所在社区或单位、酒店等居住场所报备，一律实施集中隔离医学观察，隔离期限至来（返）连后满 14 天，期间进行2 次核酸检测（第一次立即进行， 第二次解除隔离前进行）

㈡若您为近14日内到过黑龙江省牡丹江市（东宁市、 绥芬河市除外）、新疆吐鲁番市（高昌区除外）、成都市（郫都区、成华区除外）来(或返回)大连人员，需提供来(或返回)大连前的7日内核酸检测阴性证明（以采样时间计算），在测温正常且做好个人防护的前提下可自由通行。若您不能提供7日内核酸检测阴性证明，无法提供核酸检测阴性证明的，需提前与目的地社区报备， 并按社区要求进行防控。

感谢您的理解与配合。

海南航空控股股份有限公司

详情请点击查看https://www.hnair.com/guanyuhaihang/hhdt/hhgg/202005/t20200523_44214.html 查询。

Dear passenger:

According to the joint announcement of the Civil Aviation Administration of China, the General Administration of Customs of China and the Ministry of Foreign Affairs of China dated 20 July 2020 , the regulations of boarding with negative nucleic acid test certificate for COVID-19 for passengers travelling to China are hereby notified as follows.

1. Chinese and foreign passengers who travelling to China by flight must complete the nucleic acid test within 5 days before boarding. The test should be carried out in an institution designated or approved by the Chinese embassy or consulate abroad.

2. Chinese passengers must take pictures and upload the negative nucleic acid test certificate through the Wechat mini program COVID-19 Prevention Health Code International Version.

3. Foreign passengers must apply to the Chinese Embassy or Consulate for a Health Declaration Forms with a negative nucleic acid test certificate.

4. If passengers who provide false certificates and information shall bear corresponding legal liabilities and passengers' itinerary will be blocked.

5. Please prepare your health codes or Forms before boarding. Passengers who do not meet the relevant requirements will not be able to board. If you need to process a refund or reschedule, please contact the original issuing place.

6. Passengers travelling to China by Hainan Airlines should pay attention to the national update of nucleic acid testing issued by the Ministry of Foreign Affairs, and understand the relevant requirements for the nucleic acid testing for COVID-19 in China. If you need further inquiries about nucleic acid testing measures or health codes and other related matters, you can call the Global Consular Protection and Service Emergency Hotline (+86-10-12308) of the Ministry of Foreign Affairs or contact the Chinese Embassy.

7. In view of the current situation of the Covid-19 epidemic, according to the requirement of the relevant authorities of China, starting from Wednesday, 2 September 2020, the validity period of the negative nucleic acid test certificate of the Chinese and foreign passengers who take flights from Belgium to China or transit via Belgium to China will be adjusted from 5 days after the issuance of the certificate to 3 days after the issuance of the certificate. For more information, please click here.

Before you travel, please keep abreast of the latest specific implementation measures issued by the Chinese embassies and consulates, and arrange your itinerary reasonably so as not to delay your itinerary due to non-compliance. Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

Regarding the list of countries where passengers of flights to China have boarded with a negative certificate of COVID-19 nucleic acid test (Dynamic update). Please click here for details.

Dear Passengers:

In view of the current situation of the Covid-19 epidemic, according to the requirement of the relevant authorities of China, starting from Wednesday, 2 September 2020, the validity period of the negative nucleic acid test certificate of the Chinese and foreign passengers who take flights from Belgium to China or transit via Belgium to China will be adjusted from 5 days after the issuance of the certificate to 3 days after the issuance of the certificate. Passengers should complete the nucleic acid test within 3 days before boarding the plane, and apply to the local Chinese Embassy or Consulate for a Green Health Code (applicable to Chinese citizens) or a Health Declaration Form (applicable to foreign citizens) with the negative nucleic acid test certificate.For more information, please click here.

The validity period of 3 days of the negative COVID-19 test certificate is based on the issuance time. For example, if the sample is taken on 1 September 2020, and the negative test certificate is issued on 3 September 2020, your flight's departure date should be before 6 September 2020. We kindly reminds the Chinese and foreign passengers to leave enough time in your itinerary for the nucleic acid test, and ensure that the Green Health Code/ the Health Declaration Form is valid at the boarding time, to avoid encountering any problems and being stranded at the airport. Other requirements for boarding with negative Covid-19 nucleic acid test certificate for passengers traveling from or transferring via Belgium to China remain the same.

The relevant information on the epidemic prevention policy will be dynamically adjusted, please pay attention to the latest notice of the local embassies and consulates. If you need further inquiries about nucleic acid testing measures or health codes and other related matters, you can call the Global Consular Protection and Service Emergency Hotline (+86-10-12308) of the Ministry of Foreign Affairs or contact the Chinese Embassy.

Hainan Airlines Holding Co., Ltd.

Dear passengers

is affected by novel coronavirus epidemic, and all the domestic areas have relevant requirements for epidemic prevention in high-risk areas. If you belong to a medium and high-risk area, you may not be able to meet the business class or seat arrangement you have selected when boarding the plane, please go through the relevant procedures according to the guidance of the on-site staff.

Due to the local epidemic prevention requirements will be adjusted at any time, the actual situation shall be subject to the local policy; please understand the relevant policies in advance, be sure to provide the information of residence history truthfully, and comply with the relevant policies and regulations of the airport.

Thank you for your understanding and cooperation

Hainan Airlines Holding Co., Ltd

Dear passengers，

Affected by the epidemic prevention and control, according to the overall operation requirements of Urumqi diwobao International Airport during the epidemic period, Hainan Airlines' domestic flights in and out of Urumqi will be moved from terminal T2 to Terminal T3 from 0:00 on August 2, 2020 (GMT+8).

All passengers who have purchased domestic flight tickets of Hainan Airlines from diwopu International Airport in Urumqi after August 2, 2020 (inclusive) are requested to go to Terminal T3 for relevant procedures. The check-in counter area of Hainan Airlines is from No.54 to No.59 check-in counter of Island C, and the first-class check-in counter of silk road is No.49 to No.50. The rest room is located directly opposite to the elevator in the security inspection channel - Tianyuan Silk Road business service guest hall. The specific recovery time shall be subject to further notice.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Starting from 00:00 (GMT+8) on August 10, 2020, the closing time of the boarding gate for outbound flights at Anqing Tianzhushan Airport will be adjusted to 20 minutes before the scheduled flight departure.

In order to ensure your smooth travel, please check in at the airport in advance to avoid accidents.

Hainan Airlines Holdings Co., Ltd.

尊敬的旅客：

随着国内疫情防控形势逐步趋好，为满足旅客用餐需求，提升机上餐饮服务品质，海南航空自2020年8月3日起陆续对机上餐饮服务调整如下：

一、国内航班

1、实际飞行时间超过80分钟的跨越餐点航班（早餐餐点06:30-08:30，午餐餐点11:30-13:30，晚餐餐点17:30-19:30）

      1）公务舱餐食优化升级，以瓷器餐具服务呈现；

      2）根据各航线飞行时长及起飞时刻，公务舱配备正餐、早餐、热简餐等，满足不同时刻用餐需求；

      3）打造以“舒心”为理念的公务舱餐饮新产品，正餐服务菜荤素搭配，早餐服务配备“清粥小菜”，符合大众餐饮习惯；

      4）经济舱配备米饭或面条类热餐；

      5）支持特殊餐食预订及服务。

2、实际飞行时间超过80分钟的非跨越餐点航班

      1）公务舱配备点心餐，经济舱提供可口小吃。

3、实际飞行时间小于80分钟的供餐航班，公务舱、经济舱配备三明治、汉堡等简餐。

二、 境内始发国际远程航班

1、公务舱供餐采用“托盘+一次性餐具”的形式，正餐服务主菜搭配迷你烤串、甜点、水果、面包等；早餐服务更有中、西两种托盘餐食可供选择；

2、经济舱供餐采用“餐盒+热食”的形式，同时可以享用水果、马芬蛋糕、餐包、酸奶、小吃等餐点；

3、丰富餐食选择性，公务舱、经济舱主菜均提供三种选择；

4、支持部分特殊餐食预订及服务，请提前致电海南航空24小时订票服务热线0086-898-95339确认您所需的餐食种类是否能够提供。

三、境外始发至中国的国际远程航班

1、鉴于境外疫情影响，飞行全程将提供独立包装的食品和瓶装饮用水，以餐盒形式发放，除特殊需求外，机上不再提供其他餐饮服务；

2、疫情防控期间，暂停特殊餐食服务。

以上调整为疫情期间临时措施，海南航空将密切关注疫情发展情况，并根据旅客的需求适时调整机上餐饮服务，请各位旅客提前做好相应的出行准备。

感谢您的理解与支持。

海南航空控股股份有限公司

Dear passengers,

Affected by the adjustment of airport equipment, from August 3, 2020, Hainan Airlines will change the domestic flight check-in counter at Terminal T3 of Shenzhen Bao'an International Airport back to check-in island C, and activate the self-service baggage check-in service, as follows:

1. Counter C13-C24: Self-service check-in & self-service baggage check-in counter;

2. Counters C1-C2: Military priority counters;

3. Counters C3-C5: Business class/high-end passenger counters;

4. Counters C9-C12: Manual check-in counters for economy class passengers;

5. The self-service check-in area for domestic flight at the southern end of Island C remains unchanged.

Please be aware of the adjustment of the above check-in counters, and please pay attention to the on-site guidance and staff guidance at the airport, and go to the corresponding counter to complete the check-in procedures. Any subsequent adjustments will be notified separately. If there is any further adjustment information for the check-in counter in the future, we will notify you separately.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to repay members' support for Fortune Wings Club, Hainan Airlines has launched a relegation policy during the epidemic period from February 1, 2020. Based on the situation of COVID-19 Coronavirus epidemic prevention and control and combined with the suggestions of members, Hainan Airlines has clarified that the deadline for this policy is: December 31, 2020 (local time in Beijing, GMT+8).

If you have any questions, please call Hainan Airlines' 24-hour customer service hotline at 95339-3或950717.

Hainan Airlines Holding Co., Ltd.<、p>

Dear Passengers，

In order to further improve passenger ticketing services, Hainan Airlines will add Guangzhou and Taiyuan sales offices to handle passenger ticketing services for international flights destined for Beijing from the designated first entry point. The contact information and working hours of the ticket office for Hainan Airlines' first entry point ticket service are as follows.

Taiyuan Sales Department, Shanxi Province:

0351-5282978 (08:30-17:00)

Guangzhou Sales Department, Guangdong Province:

020-85501625 (weekdays 08:30-12:00, 13:30-17:00)

Xi'an Sales Department, Shanxi Province:

029-88798024 (07:00-18:00)

029-84236659 (weekdays 08:30-17:00)

Tips: if your ticket destination is the designated first entry point, you can apply for a free refund for the remaining flight segments from Beijing to other cities on the original ticket.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

The Belgian Ministerial Decree of 30.06.2020 on urgent measures to limit the spread of the COVID-19 coronavirus imposes travel restrictions on Extra-Schengen travel to Belgium. Travel to Belgium coming from third countries (= countries who are not part of the EU or the Schengen area): All non-essential travels are prohibited.

Please read the following tips carefully and plan your trip in advance, so as not to affect your normal trip.

1. How do I know if I can enter Belgium?

The travel restrictions do not apply to:

a. Nationals of EU Member States and Schengen Member States (Iceland, Liechtenstein, Norway, Switzerland);

b. Family members - see article 2. 2) of directive 2004/38/CE - nationals of an EU Member State or Schengen Member State, provided they actually hold the documents required for entry into the territory and they can prove their status as family members via documentation;

c. Third-country nationals who are in possession of a residence card or D-visa (for example for students or highly qualified workers) enabling them entry into Schengen area.

d. Third-country nationals with a nationality included on the list of third countries, which will (as soon as a formal decision has been taken by the Belgian authorities) be published on the website of the Belgian Federal Public Service Foreign Affairs https://diplomatie.belgium.be/en. In addition, these third-country nationals must fall within the scope of the measures.

2. I am not within the above conditions, how can I confirm whether I can continue traveling?

Please send your corresponding visa materials by email (English/French/Dutch) to External email address for policy inquiries of the Belgian Immigration Office: infodesk@ibz.fgov.be (Note: The reply is only in French and Dutch)

Reminder: All passengers holding non-EU passports, any type of visa and C-type Schengen visa issued by any Schengen country (especially those of EU citizen family members who do not hold a long-term residence permit, but only hold a C-type visa) must obtain an official written reply from the Belgian Immigration Office in advance, otherwise Hainan Airlines will not accept the flight.

Appendix:

1. External email address for policy inquiries of the Belgian Immigration Office: infodesk@ibz.fgov.be (Note: only the French and Dutch reply)

2. The website address for policy inquiries of the Belgian Immigration Office, click here；

3. Definition of EU family members

1) "Union citizen" means any person having the nationality of a Member State;

2）Family member definition details.

During the epidemic control period, relevant requirements will be adjusted and changed accordingly. For actual conditions, please refer to local policies.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

为做好新型冠状病毒肺炎疫情防控工作，根据大连防疫政策，特下发2020年7月24日（含）前已购海南航空涉及大连进出港国内航班票务规定的通知，具体内容如下：

一、适用条件

　㈠适用范围：在2020年7月24日（含）之前已购买且乘机日期为2020年7月25日（含）至2020年8月8日（含）的国内客票。

　 ㈡适用航班：由海南航空实际承运的涉及大连进出港国内航班和海南航空为市场方的涉及大连进出港国内代码共享航班。

　　㈢适用票证：880国内票证以及使用非880票证互售的海南航空国内航班客票。

　　二、客票处理规定

　　㈠客票有效期内退票

　　1、在航班起飞前已取消订座的客票，可至原购票地办理免费退票业务，不收取退票费。

　　2、在航班起飞前未取消订座的客票，依据原客票使用条件办理退票业务。

　　㈡客票有效期内变更航班

　　1、在航班起飞前已取消订座的客票，可免费变更至2020年8月15日（含）之前，同航线、同服务等级航班一次（如涉及跨服务等级变更，可免收变更手续费，但需补齐票款差额）；如旅客再次提出变更申请，需在客票有效期内依据变更后客票使用条件办理。

　　2、办理免费变更业务地点：海南航空各直属售票处、呼叫中心所售客票可至原购票地办理；代理人所售客票，可至海南航空各直属售票处或呼叫中心办理。

　　3、航班起飞前未取消订座的客票，依据原客票使用条件办理变更业务。

　　㈢客票有效期内签转：按原客票使用条件办理。

　　㈣已办理完退票、变更业务的客票，不再返还已收取的退票/变更手续费和票款差价。。

　　感谢您的理解与支持。

　　海南航空控股股份有限公司

尊敬的旅客： 　　

海南航空自2020年7月27日起恢复北京国内进出港航班的无陪和小动物托运服务。自2020年7月27日起无陪（儿童/孕妇/老人）旅客服务除乌鲁木齐、喀什进港航班外的其他国内航线全部恢复，小动物托运服务除乌鲁木齐进港航班外的其他国内航线全部恢复。详细信息请点击此处查询https://www.hnair.com/lvxingxinxi/tsgh/ 查询。

您也可通过海南航空24小时销售服务热线95339或海南航空直属售票处咨询办理，感谢您的理解和支持。

海南航空控股股份有限公司

尊敬的旅客：

海南航空南京禄口国际机场进出港国内航班将于2020年7月30日0时起由T2航站楼迁至T1航站楼运行。

凡已购买海南航空2020年7月30日（含）以后由南京禄口国际机场进出港国内航班客票的旅客，请前往T1航站楼办理相关手续，海南航空值机柜台区域主要分布在G、H岛。

为避免耽误您的行程，请提前到达机场办理值机手续。

给您造成不便，敬请谅解。

海南航空控股股份有限公司

Dear passenges,

In order to actively implement the requirements for the prevention and control of the new coronary pneumonia epidemic (COVID-19), from July 23, 2020, the Hainan Airlines HNA Club Lounge will be suspended at Urumqi Airport Terminal 2. The specific recovery time is to be determined and will be notified later.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

尊敬的旅客：

根据疫情防控政策调整，自2020年7月20日起，海南航空北京T2金鹏阁贵宾室恢复运营，请您根据地面工作人员指引或候机楼标识前往休息。

感谢您的理解与支持。

Dear passengers，

From 0:00 on August 1, 2020 to 24:00 on August 31, 2020, Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows：

The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

自2020年8月1日零时起，海南航空和大新华航空实际承运的国内及国际航线预付费行李产品将进行价格优化调整。产品实际购买价格请以系统显示为准，产品使用规则请参阅海南航空官方网站、海南航空APP的产品介绍页面。

您也可通过海南航空24小时订票服务热线95339咨询，感谢您的理解和支持。

海南航空控股股份有限公司

Dear passenges,

In order to actively implement the requirements for the prevention and control of the new coronary pneumonia epidemic (COVID-19), from July 15th 2020, Hainan Airlines Fortune Wings Lounge will be suspended at T2 Beijing capital airport. The specific recovery time is to be determined and will be notified later.

During this period, passengers traveling in Hainan Airlines' domestic flight business class or holding platinum cards or Gold and Silver Card from Beijing will be arranged to rest at Hainan Airlines Beijing HNA Club Lounge. Please pay attention to the on-site staff remind.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

尊敬的旅客：

随着国内疫情防控形势逐步趋好，为进一步满足旅客实际用餐需求，海南航空自2020年7月15日起陆续对机上餐饮服务调整如下：

一、国内航班

（一）跨越餐点航班（早餐餐点06:30-08:30，午餐餐点11:30-13:30，晚餐餐点17:30-19:30）

1、实际飞行时间超过80分钟的航班（除北京地区始发航班）

1）公务舱、经济舱全面恢复热餐服务；

2）公务舱配备主菜、主食并搭配中式美点、水果；正餐服务更有甜品、特色酥点或小吃提供，供餐采用“托盘+一次性餐具”的形式；

3）经济舱配备米饭或面条类热餐。

2、实际飞行时间小于80分钟的供餐航班，公务舱、经济舱配备三明治、汉堡等简餐。

（二）非跨越餐点航班（除北京地区始发航班）

1、针对非跨越餐点供餐的航班，公务舱配备干点或点心餐；

2、优化公务舱点心餐内容，针对配备点心餐的航班，提供特色小吃、汉堡或轻膳食三明治、甜点、水果等。

（三）北京地区始发航班，因受疫情影响，机上餐饮服务继续简化执行，针对跨越餐点的航班配备汉堡、三明治等简餐。

（四） 疫情防控期间，暂停特殊餐食服务。

二、 境内始发国际远程航班

（一）简化机上餐饮服务，配备热餐；

（二）支持部分特殊餐食预订及服务，请提前致电海南航空24小时订票服务热线95339确认您所需的餐食种类是否能够提供。

三、境外始发至中国的国际远程航班

（一）鉴于境外疫情影响，飞行全程将提供独立包装的食品和瓶装饮用水，以餐盒形式发放；除特殊需求外，机上不再提供其他餐饮服务；

（二）疫情防控期间，暂停特殊餐食服务。

以上调整为疫情期间临时措施，海南航空将密切关注疫情发展情况，并根据旅客的需求适时调整机上餐饮服务，请各位旅客提前做好相应的出行准备，感谢您的理解与支持。

海南航空控股股份有限公司

Dear passenges,

In order to actively implement the requirements for the prevention and control of the new coronary pneumonia epidemic (COVID-19), from July 7th 2020, the Hainan Airlines Beijing HNA Club Lounge will be suspended at T2 Beijing capital airport. The specific recovery time is to be determined and will be notified later.

During this period, passengers traveling in Hainan Airlines' domestic flight business class or holding platinum cards from Beijing will be arranged to rest at Hainan Airlines Fortune Wings Lounge. Please pay attention to the on-site staff remind.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd

Dear passengers,

Please be noted that starting from 15th July 2020, check-in counters for all domestic flights will be closed 40 minutes before flight departure at Nanchang Changbei International Airport.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

为给您提供便捷的乘机体验，海南航空现恢复国内航班的网上值机服务（部分地区除外），具体如下：

1、自2020年6月23日起，除北京出港国内航班及新疆维吾尔自治区进出港国内航班（不包含中国港澳台地区航班）外，恢复其他国内航班的网上值机服务。

2、电子登机牌扫码通关服务暂不开放。网上办理值机后，您仍须前往人工值机柜台或者自助柜台打印纸质登机牌，请您提前计划安排，以免耽误行程。

3、因防疫保障需要，现场工作人员可能会临时调整您所选的座位，请以现场服务办理提示为准。

海南航空将继续关注疫情发展情况，根据国家政策和旅客的需求，及时调整相关乘机政策。由此给您造成的不便，敬请谅解，感谢您的理解与配合。

海南航空控股股份有限公司

Dear passengers，

From 0:00 on July 1, 2020 to 24:00 on July 31, 2020, Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows：

The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

一、关于乘坐海南航空北京出港航班的重要出行提示

尊敬的旅客：

根据北京市疫情防控形势的变化，按照民航局要求，即日起乘坐海南航空北京出港航班的旅客（含转机旅客），请您务必确认符合以下出京条件，提前做好出行安排，以免耽误您的行程。

1、持有七日内真实有效的核酸检测阴性证明；

2、个人健康码为绿码；

3、满足目的地当地疫情防控要求。

为配合现场核酸检测证明和健康码查验工作，北京出港航班暂停网上值机服务和自助值机服务，请满足出京条件的旅客做好个人健康防护工作并预留充足时间前往人工柜台办理乘机手续。

感谢您的理解与配合。

二、疫情控制期间告知书

尊敬的旅客：

新冠病毒肺炎期间，请您务必仔细阅读以下告示内容：

1、请您务必如实申报健康状况，不得采用服降温、止咳药物等方式隐瞒发热、干咳等症状。

2、如您近期有发热（≥37.3°）、干咳等症状，或者正在服用止咳药、退烧药，请告知地面工作人员。

3、如您14天内接触过发热、乏力、干咳患者，请告知地面工作人员。

4、如您14天内有国内中高风险、境外国家/地区旅居史，请告知工作人员，并服从工作人员座位安排。

5、为了您和他人的安全，建议您佩戴口罩，并配合工作人员进行体温检测。

依据中华人民共和国《关于依法惩治妨害新型冠状病毒感染肺炎疫情防控违法犯罪的意见》：故意传播新型冠状病毒感染肺炎病原体，具有下列情形之一，危害公共安全的，依照刑法第一百一十四条、第一百一十五条第一款的规定，以危险方法危害公共安全罪定罪处罚：1.已经确诊的新型冠状病毒感染肺炎病人、病原携带者，拒绝隔离治疗或者隔离期未满擅自脱离隔离治疗，并进入公共场所或者公共交通工具的；2.新型冠状病毒感染肺炎疑似病人拒绝隔离治疗或者隔离期未满擅自脱离隔离治疗，并进入公共场所或者公共交通工具，造成新型冠状病毒传播的，属于抗拒疫情防控措施的犯罪情形，将按照“以危险方法危害公共安全罪”定罪处罚。

对于虚报健康信息，隐瞒14日内旅居史，造成疫情传播的人员将依法依规追究责任，并纳入信用体系。

因疫情的需要，海南航空承诺您所提供的信息仅限用于政府疫情管控单位。

三、疫情控制期间各国及地区特殊规定

请点击此处查看

四、关于疫情控制期间国内各地乘机的出行提示

请点击此处查看

五、关于中国籍旅客乘坐航班回国前填报防疫健康信息的公告

根据《关于中国籍旅客乘坐航班回国前填报防疫健康信息的公告》，已购票的中国籍旅客在登机前需要提前通过“防疫健康码国际版”微信小程序，应于登机前第14 天起连续逐日填报，未按要求填报的旅客将无法登机。详情点击此处查询。

受全球新冠病毒疫情影响，我司部分航线尤其是国际航线座位持续紧张。近期，不法分子利用国外旅客急于回国的需求，盗售或非法改签我司机票牟取暴利。这样的行为严重触犯中国法律，危害民航运输秩序，导致部分旅客朋友及我司遭受了严重经济损失。

海南航空坚决维护各位旅客的合法权益，保障各位旅客安全出行。请各位购买海南航空国际航班的旅客朋友，务必通过我司官方网站（国内官网：www.hnair.com；海外官网：www.hainanairlines.com）、官方APP或拨打海南航空24小时订票服务热线0086 898 95339进行购票、改签或退票等操作，切勿通过不明渠道购票、改签或退票，以免耽误您的行程，甚至导致您遭受经济损失。已购票或改签的旅客可致电我司24小时订票服务热线0086 898 95339或前往海航售票处确认行程，如行程无法确认的请尽快联系售票人退款或报案处理，如遇到此类情况，希望您能协助我司进行调查，维护自身合法权益，我司将为您提供帮助。

我司强烈谴责此类利用新冠病毒疫情欺诈旅客、牟取暴利的非法行为，并在此告诫所有不法分子，立即停止违法违规行为，积极向受害旅客退还钱款，与我司联系交代相关情况。我司已经采取法律行动，全力协助警方严厉追究不法分子相关法律责任。

海南航空控股股份有限公司

Dear passengers,

In response to the needs of the epidemic prevention and control situation in various regions, Hainan Airlines is now adjusting some domestic special passenger services, as follows:

1.From June 17, 2020, applications for small animal consignment and unaccompanied (child/pregnant/elderly) services for domestic flights entering and leaving Beijing will be suspended.

2.Application for small animal consignment and unaccompanied (child/pregnant/elderly) services for Urumqi inbound flights continues to be suspended.

3.The application for the unaccompanied child service for Kashi's incoming flights was suspended.

4.Applications for small animal consignment and unaccompanied (child/pregnant/elderly) services have been resumed on domestic routes other than the above three regions,please click here for details

You can also consult through the Hainan Airlines 24-hour sales service hotline 0086 898 95339 or the ticket office directly under Hainan Airlines, thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

为做好北京突发疫情的联防联控工作，海南航空现下发2020年6月15日（含）前已购海南航空/大新华航空涉及北京进出港国内航班票务规定，具体内容如下：

一、 适用条件

㈠ 适用范围：在2020年6月15日（含）之前已购买且乘机日期为2020年6月14日（含）至2020年6月30日（含）的国内客票。

㈡ 适用航班：由海南航空/大新华航空实际承运的涉及北京进出港国内航班和海南航空/大新华航空为市场方的涉及北京进出港代码共享航班。

㈢ 适用票证：880、895国内票证以及使用非880、895票证互售的海南航空/大新华航空国内航班客票。

二、 客票处理规定

㈠ 客票有效期内退票

1、在航班起飞前已取消订座的客票，可至原购票地办理免费退票业务，不收取退票费。

2、在航班起飞前未取消订座的客票，依据原客票使用条件办理退票业务。

㈡ 客票有效期内变更航班

1、在航班起飞前已取消订座的客票，可免费变更至2020年7月15日（含）之前，同航线、同服务等级航班一次（如涉及跨服务等级变更，可免收变更手续费，但需补齐票款差额）；如旅客再次提出变更申请，需在客票有效期内依据变更后客票使用条件办理。

2、办理免费变更业务地点：海南航空各直属售票处、呼叫中心所售客票可至原购票地办理；代理人所售客票，可至海南航空各直属售票处或呼叫中心办理。

3、海南航空官网客票办理退票业务时，旅客可自行在海南航空官网点击“其他原因”提交退票申请。

4、航班起飞前未取消订座的客票，依据原客票使用条件办理变更业务。

㈢ 客票有效期内签转：按原客票使用条件办理。

㈣已办理完退票、变更业务的客票，不再返还已收取的退票/变更手续费和票款差价。

感谢您的理解与支持。

海南航空控股股份有限公司

尊敬的旅客：

根据唐山市疫情防控要求，为方便您在各环节顺利乘机，请您务必仔细阅读以下告示，并按照提示提前做好相应准备。

疫情期间，为了您在唐山的工作生活更加便捷，您在登机前需预先取得“河北健康码”。您可以使用微信“扫一扫”下方二维码，如实填写相关信息，并截图保存显示的健康码信息。

入唐后，主动向机场工作人员出示显示信息。如果您的河北健康码显示为绿码，您可以在唐山正常工作和生活。如果您的河北健康码显示为非绿码，请您抵达机场后主动与工作人员联系，他们将协助您落实相关防控措施。

感谢您的理解与配合。

尊敬的旅客：

根据西安咸阳机场疫情防控要求，为方便您在各环节顺利乘机，请您务必仔细阅读以下告示，并按照提示提前做好相应准备。

㈠ 如果您近期有发热（体温≥37.3°）、干咳等症状或者正在服用止咳药、退烧药请主动报告工作人员。

㈡ 请您提前扫描注册“西安一码通”，注册信息务必填写完整，在办理值机、登机时主动向工作人员出示，查验程序如下：

1.“西安一码通”显示绿码、黄码旅客可通行；显示红码，则出示《隔离证明》或7 天内《核酸检测阴性证明》可通行；

2.若您无《隔离证明》或7 天内《核酸检测阴性证明》，且无14天湖北旅居史，则需进一步查验“国务院疫情防控二维码”显示绿码、黄码旅客可通行，西安咸阳机场不接收红码旅客；

3.如您有14天湖北旅居史，“西安一码通”显示为红码，则进一步核验其“湖北码”，“湖北码”绿码通行，西安咸阳机场不接收红码或黄码旅客。

㈢ 请务必如实提供个人信息，遵守机场相关政策法规，如故意填报虚假信息、隐瞒旅居史，将自行承担相应法律责任。

感谢您的理解与配合。

“西安一码通”及 “国务院疫情防控二维码”,请点击这里

尊敬的旅客： 　　

受机场设备调整影响，自2020年6月13日起，海南航空在深圳宝安国际机场T3号航站楼的国内航班值机柜台临时变更，具体如下：

1. 经济舱旅客值机柜台由原C岛13-24号柜台变更为D岛01-12号柜台；

2. 高端旅客值机柜台未调整，仍为C岛10-11号柜台；

3. 国内自助值机区等保持不变，位于C岛南端区域。

请您知晓并留意现场工作人员提醒，或根据指引标识前往相应柜台办理乘机手续。

感谢您的理解与配合。

海南航空控股股份有限公司

Dear passngers,

With the gradual improvement of the domestic epidemic situation, Hainan Airlines will resume the use of Self-Service Check-in Kiosk in Haikou, Xi'an, Taiyuan, and Changsha from June 11, 2020 (Self-Service Check-in Kiosk in some routes will not be opened according to the needs of epidemic prevention and control).

If you travel from the above areas, you can go through the Hainan Airlines Self-Service Check-in Kiosk in the terminal to check in and choose your seat in advance.

Hainan Airlines Holding Co., Ltd.

尊敬的旅客：

受疫情影响，前期境外各国政府为防止疫情扩散，降低国外疫情输入的风险，相继出台了有关非本国公民、非本国长期居留持有者或非指定人群的禁止或限制入境的法律法规；各国海关边防严格遵照上述法律法规对入境旅客进行检查，并对不符合相关要求的国际旅客进行遣返，甚至是高额罚款。

近期出现部分旅客由于未能遵循有关国家限制规定，导致出行受阻，并蒙受了一定的经济损失。为充分保障旅客的健康和出行权益，避免旅客相关权益受到损失，海南航空温馨提示：

旅客在选择国际航线出行前，务必通过目的地国的官方渠道查询确认疫情期间有关国际旅客入境的限制要求；同时海南航空也已专门设立热线 0086 898 95339（按2键）为广大旅客提供相关咨询服务，敬请拨打垂询；请广大旅客务必通过相关渠道获取信息，确保符合目的地国家入境审查要求，避免因目的地国限制入境、遣返等造成旅行不便及进一步损失。

特此提示。

海南航空控股股份有限公司

尊敬的旅客：

From 0:00 on May 1, 2020 to 24:00 on May 31, 2020, Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows：

The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

To continuously improve the passenger flight experience, please be noted that starting 0:00, May 3rd, all domestic flights of Hainan Airlines (HU) and Grand China Air (CN) will be moved to Terminal 2.

After transferring to the Terminal 2 of Capital Airport, Hainan Airlines and Grand China Air will effectuate the service of domestic flights and international flights in one building of the Capital Airport T2 terminal, which will greatly improve the service efficiency of domestic and international transit for passengers.

In addition, the closing time of boarding gate is 45 minutes before the departure of the domestic flight. The domestic check-in area will be on the F-E island.

Passengers who have purchased Hainan Airlines or Grand China Air tickets departing and arriving at Capital Airport on and after May 3rd, please be aware to the notice.

Please call Hainan Airlines 24-hour customer service hotline 0086-898-95339 if any questions.

Hainan Airlines Holding Co., Ltd.

Dear passenger,

According to the requirements made in the Announcement (No. 2) of the Civil Aviation Administration of China, the Ministry of Foreign Affairs of the People’s Republic of China, the National Health Commission of the People’s Republic of China, the General Administration of Customs of the People’s Republic of China and the National Immigration Administration on the Entry of International Flights to Beijing from a Designated First Point of Entry, from 0:00 am on March 23, 2020 CST, ‘Hainan Airlines’ (HNA) international flights to Beijing will enter a designated first point of entry. As this change will greatly affect your journey, HNA provides you with the following options:

1. Passengers who need to undergo quarantine at the first point of entry city

(A) If the final destination of your ticket is the first point of entry city for your flight, you may discontinue your original itinerary after undergoing quarantine procedures, and apply for a refund for the remaining segments of the original ticket.

(B) If the final destination of your ticket is Beijing, you may travel to Beijing by re-selecting your transportation method after undergoing quarantine procedures. For segments where the original ticket journey is discontinued, if there is the flight from the first point of entry city to Beijing carried by Hainan Airlines, HNA will provide you with a free domestic flight ticket carried by HNA (from the start of the quarantine period to 7 days (included) after being released, passengers must contact the HNA booking office in the city where they first arrived to get their temporary ticket, then passengers must exchange the temporary ticket for a regular ticket and use it within 30 days),and the original ticket will be deemed to have been fully used; if HNA does not have a flight from the first entry point of entry city to Beijing, you can contact HNA booking office directly at the first entry point for reimbursement within 30 days after undergoing quarantine procedures with the ground public transport ticket (upper limit high-speed rail second-class seat) returning to Beijing within 7 days after undergoing quarantine procedures, and the original ticket will be deemed to have been fully used.

(C) If the final destination of your ticket is a city in another province, you may continue to travel after undergoing quarantine procedures, and HNA will offer a free change or a refund for the subsequent segment of the domestic flight on the original ticket or a free ticket of domestic flight carried by HNA.If you choose a free change, the subsequent segment of the domestic flight on the original ticket can be changed to the HNA operated direct flight or transfer flight from the city of the first point of entry to the final destination of your ticket. The changed flight must be within 30 days of the arrival date of the international flight to Beijing. If you choose to discontinue the subsequent segment of your journey, you may apply for a refund for the remaining segment on the original ticket. If you choose a free ticket of HNA’s domestic flight(same rule above), the original ticket will be deemed to have been fully used.

2. Passengers who meet boarding conditions in the first point of entry city and after being tested

(A) If the final destination of your ticket is the first point of entry city for your flight, you may discontinue your original itinerary, and apply for a refund for the remaining segment of the original ticket.

(B) If the final destination of your ticket is Beijing, please continue to board your original flight to Beijing.

(C) If the final destination of your ticket is a city in another province, you may continue with your original itinerary. If not, HNA will offer a free change for the subsequent segment of the domestic flight on the original ticket. In cases where a free change is made, the flight date of the original journey may be changed; on the premise that you confirm having met the requirements of the COVID-19 prevention and control policy of the first point of entry city, it can be changed to the HNA-operated direct flight or transfer flight from the first point of entry city to the final destination of your ticket. The changed flight must be within 30 days of the arrival date of the international flight to Beijing. If you choose to discontinue the subsequent segment of your journey, you may apply for a refund for the remaining segment on the original ticket.

Following this announcement, should the requirements of COVID-19 prevention and control policies in any locality be updated, and the latest policies shall be followed. Please feel free to contact the HNA Customer Service Hotline on 95339 at any time. Your comprehensive understanding and supports will be greatly appreciated.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the regulations from General Administration of Civil Aviation of China & General Administration of Customs of the PRC, Chinese passengers are required to provide necessary information via wechat applet, including but not limited to personal information, health status, recent travel record, before traveling back to China from Italy, the US, Canada, Belgium and other 22 countries, in order to further contain the spread of COVID-19. Please make sure to scan the QR code attached to fill out all the information as requested and keep attention to the official notice from local Chinese Consulate, if you are planning to fly back from those mentioned countries and regions.

Hainan Airlines will check your health verification results at the boarding time. Chinese passenger who fails to afford relevant information, or attempts to give fake contents, will be refused to board our fights, and shall take all the corresponding legal responsibilities that may occur; In addition, voluntary change and refund policies will be applied if rebooking or cancellation is required. Should you have further inquiries, please contact the Ministry of Foreign Affairs Global Consular Protection and Service Emergency hotline at 86-10-12308 for help.

Countries involved: Italy, United States, Spain, Germany, Iran, France, Korea, Switzerland, United Kingdom, Netherlands, Austria, Belgium, Norway, Portugal, Sweden, Australia, Brazil, Turkey, Malaysia, Denmark, Canada, Israel, Czech, Ireland, Philippines, Thailand.

QR code for International Health Control Mini Applet, please click here.

近期由于境外疫情持续变化，部分国际航班座位需求激增，市场上存在少数代理人违规虚占座位，抬高机票价格赚取差价的行为，严重损害旅客的消费权益。

海南航空始终坚持以客为尊，通过安全细致的服务及公开透明的票价保障旅客的出行。海南航空强烈反对此类损害旅客权益的销售行为，一经查实将取消违规代理的销售资质并报行业监管单位查处，欢迎广大旅客随时向我们举报，举报邮箱：customer.care@hnair.com。

为更好地保障旅客的消费权益，建议登录海南航空的官方网站（国内官网：www.hnair.com；海外官网：www.hainanairlines.com）、官方APP或拨打海南航空24小时订票服务热线 86 898 95339 进行客票购买及航班信息咨询。

海南航空控股股份有限公司

Dear Passengers:

For the purpose of resolutely preventing the high risk of imported COVID 19 cases, each domestic airline can only operate one flight to any country, and there should be no more than one flight every week according to the Notice issued by the Civil Aviation Administration of China on March 26 on Further Reducing International Passenger Flights during the Epidemic.

From 00: 00 on March 29 to 24: 00 on May 2, the flight plan of Hainan Airlines is as follows:

*The above flight plans are subject to change. Please refer to the flight information display in official channels such as the official website of Hainan Airlines, APP, Wechat applet and so on.

Should you need to cancel or change your itinerary, please contact your ticketing agency or Hainan Airlines service hotline at 86 898 95339 within ticket validity period for further inquiry. Penalty fee for refund or rebooking will be waived.

We apologize for any inconvenience caused by the above flight adjustment! Thank you for your understanding and support!

Hainan Airlines Holding Co., Ltd.

Dear Passengers:

Due to the outspread of COVID-19 as well as the restricted entry polices from some countries and regions, part of Hainan Airlines’ international flights may be adjusted from time to time. We are sorry for any inconvenience this may cause, please pay close attention to the most up-to-date flight status, and plan your trip accordingly. We are always ready to help if you need to change or refund your bookings.

I. Applicable conditions

International and regional flights operated by Hainan Airlines, with ticket number starting with “880”

II. Change, endorsement & refund policy

1. Within ticket validity period, impacted passengers are entitled to

a. Free change: One time free change are provided, either to the same flight, or to other international/regional flights operated by Hainan Airlines within the same region.

b. Convenient endorsement: Free change within the same region, to other international/regional flights operated by HNA subsidiary airlines in mainland China

c. Free refund: involuntary change policy will be applied，no penalty fee charged.

2. Change, endorsement or refund must be requested prior to flight departure. Additional fees will be collected according to the original ticket rules, if you require an endorsement on the flights operated by carriers outside HNA aviation group, or need to update your itinerary for the second time.

3. All the regulations detailed above are not applicable to passengers who have completed the change、endorsement or refund before the issuance of this notice are not applicable

III. Available channels for further inquiry

1. Hainan Airlines 7*24 hours service hotline：86 898 95339

2. Email：bzchbcl@hnair.com. Just send your request to us via email along with your booking details (names, ticket numbers, contacts), we will process your application as soon as possible.

Thank you.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Affected by the COVID-19 epidemic, in order to protect the health rights of passengers, arrangements have been made by the relevant administrative departments of China's civil aviation. From 00:00 on March 23, 2020, all international passenger flights departing from Hainan Airlines to Beijing must be designated from The first entry point of Taiyuan to enter (for example: the first entry point of Hainan Airlines' Toronto-Beijing flight is Taiyuan). Passengers undergo quarantine at the first entry point and go through entry formalities. Baggage clearance, quarantine. Passengers who meet the boarding conditions can board The original flight entered Beijing.

The designated first point of entry will be adjusted in a timely manner according to the changes in the epidemic situation. The latest designated first point of entry for Hainan Airlines flights can be found on the Civil Aviation Bureau and the official website of Hainan Airlines. Please pay close attention to the latest quarantine policy information of destinations and transit points related to the voyage, and make travel arrangements as appropriate. If you have any questions or need assistance with business, please contact the original ticketing place or call Hainan Airlines' 24-hour ticket booking service Hotline +86 898 95339.

Sorry for the inconvenience caused.

Hainan Airlines Holdings Co., Ltd.

Dear passengers,

In order to further strengthen the prevention and control of the new coronavirus (COVID-19) epidemic, improve the completeness and accuracy of passenger booking information, and ensure the safe and smooth travel of passengers, please make sure that when you purchase tickets, the contact information filled in is your mobile phone number or myself Other effective contact methods, so as not to delay your trip due to incorrect filling, etc. Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In order to fully support the epidemic prevention work of the new coronavirus pneumonia, hainan airlines suspended the transfer accommodation services on all international routes from February 21, 2020.

If you have successfully booked transit accommodation products in Beijing area on Hainan Airlines' APP or WeChat terminal before February 20, 2020 (inclusive), Hainan Airlines can continue to provide you with transit accommodation guarantee. Among them, for passengers who have successfully booked a transit accommodation and the check-in date is after February 29, 2020 (inclusive), Hainan Airlines will only provide budget accommodation guarantee

We apologize for any inconvenience this may cause you.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

In order to further prevent and control the outbreak of 2019-nCoV and to facilitate the refund and rebooking of students' tickets, Hainan Airlines and Grand China Air have issued relevant ticketing regulations as follows.

I. Applicable conditions

1. Scope of application:

Hainan Airlines and Grand China Air domestic flights or code-sharing flights with flight Numbers of HU/CN have been purchased before 0:00 on Feb 11, 2020. Flight dates are between February 11, 2020 (inclusive) and March 31, 2020 (inclusive).

2. Applicable tickets:

Tickets with ticket number beginning with 880 or 895.

3.Applicable passenger status:

Student.

II. Regulations

1. Refund for domestic flights:

Before the flight departs, students can use their student identification to go to the place where they purchased for free refunds for the unused part of the ticket , and the refund fee will be waived within the validity period of the ticket. Students who have cancelled their reservation records before the flight departs can apply for a free refund at the original place of purchase within the validity of the ticket.

2. Rebooking for domestic flights:

Students can change free of charge to the same route and service class once before 00:00 on April 1, 2020, with the student ID before the flight departs, free of ticket difference and change handling fee (You can waive the change handling fee when you change from a low service level to a high service level, but you need to pay the difference fare.). Studentrs who request a change of date again are subject to the conditions of use of ticket.

For any matters not covered herein, please consult hainan airlines 24-hour booking service hotline: +86 898 95339. Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd

Dear passegers,

To prevent and control the outbreak and reduce the risk of transmission, Hangzhou HNA Club lounge at Hanghzou airport is closed from today.

During this period, high-end passengers departing from HAngzhou will be arranged to rest at the local Lounge. Please pay attention to the on-site staff remind.

Thank you for your understanding and cooperation.

Dear passengers:

In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, we hereby provide free change service for passengers who have purchased tickets for domestic and international flights of hainan airlines and code-sharing flights with flight Numbers of HU.

1. Scope of application:

All Hainan Airlines domestic and international flights and code-sharing flights with flight Numbers of HU that are actually carried by hainan airlines and grand China airlines have been purchased before 0:00 on Feb 7, 2020.

2. Applicable tickets:

Tickets with ticket number beginning with 880.

3. Rebooking:

If a passenger requests a change of date for the first time, within the validity period of the ticket, the passenger can be rebooked with no flight change handling fee charged, however sub-class fare differences and seasonal fare differences will be charged as usual. The rebooking flights dates must be within the validity period of the ticket.
Passengers who request a change of date again are subject to the conditions of use of ticket.

For any matters not covered herein, please consult hainan airlines 24-hour booking service hotline: +86 898 95339. Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd

Dear passengers,

According to the requirements of haikou municipal government and meilan airport, hainan airlines will further strengthen the prevention and control of the epidemic, effectively avoid the risk of infection and ensure the personal safety of passengers and employees. The check-in counter of hainan airlines will be moved to counter 17-26 (the original counter 1-16) from February 5, 2020.

Please follow the instructions given by the airport staff or follow the airport instructions and go to the airport counter to check in. Thank you for your understanding and cooperation.

Hainan airlines holding co. LTD

Dear passengers,

Due to the impact of the 2019-ncov epidemic, the number of refunds has surged recently. Hainan Airlines staff have been working hard to deal with refund. The refund time may be extended. Please wait patiently.

Sorry for the inconvenience caused to you.

Dear passengers,

Please be noted that starting 31 JAN 2020 to 28 MAR 2020, due to technical reasons, services of Hainan Airlines in Moscow Sheremetyevo Internationa

l Airport (SVO) will be moved to Terminal F.

At Moscow Sheremetyevo International Airport, passengers taking Hainan Airlines' Moscow outbound flights, please go to Terminal F to check in from

31 JAN 2020 to 28 MAR 2020.

Please pay attention to the time schedule to avoid missed flight.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Due to the upgrade of hainan airlines website system, the member day activity from February 7 to February 9, 2020 will be cancelled.

We apologize for any inconvenience caused.　

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Due to the 2019-nCoV epidemic, Hainan Airlines will temporarily cancel some flights from February 1 to March 31 in North America, Europe, southeast Asia, Japan and China Taiwan.
please click here to view detailed flight cancellation information.

We are sorry for any inconvenience this may cause, thank you for your understanding.

Rebooking:

You can choose to change to other flights of our company and other routes of our company free of charge.

Refund:

Any eligible tickets as defined above can be refunded through the original booking channels within the validity period of the ticket and no cancellation processing fees will be charged.

Ticket handling ways:

1. Service hotline or office tel.: Hainan airlines 24-hour booking service hotline 0086-898-95339 or Hainan Airlines local office phone.

2. Online refund: Passengers who purchased tickets through overseas websites (www.hainanairlines.com) can apply for a refund online. Click here for refund.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Affected by the epidemic prevention policies of destination countries, we will temporarily cancel some flights from February 1 to March 28 in North America, Europe, Australia and New Zealand, and southeast Asia.
please click here to view detailed flight cancellation information.

We are sorry for any inconvenience this may cause, thank you for your understanding.

Rebooking:

You can choose to change to other flights of our company and other routes of our company free of charge.

Refund:

Any eligible tickets as defined above can be refunded through the original booking channels within the validity period of the ticket and no cancellation processing fees will be charged.

Ticket handling ways:

1. Service hotline or office tel.: Hainan airlines 24-hour booking service hotline 0086-898-95339 or Hainan Airlines local office phone.

2. Online refund: Passengers who purchased tickets through overseas websites (www.hainanairlines.com) can apply for a refund online. Click here for refund.

Hainan Airlines Holding Co., Ltd.

In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, we hereby provide free refund service for passengers who have purchased tickets for domestic and international flights of hainan airlines and Grand China Air.

1. Scope of application:

All Hainan Airlines/Grand China air domestic and international flights and code-sharing flights with flight Numbers of HU that are actually carried by hainan airlines and grand China airlines have been purchased before 0:00 on January 28, 2020 and the flight departure date after January 28 (include January 28), 2020

2. Applicable tickets:

Tickets with ticket number beginning with 880 or 895.

3. Refund:

Apply for refund before flight departure. During the validity period of the ticket, passengers can voluntarily refund their tickets to the place where they purchased.

Hainan Airlines Holding Co., Ltd

Dear Passenger:

In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, we hereby provide free refund service for passengers who have purchased tickets for domestic and international flights of hainan airlines and Grand China Air. Due to we received service consulting crush, call the hotline is busy, you may need to queue for answering the telephone. All customer service staff of hainan airlines are doing their best to answer your call and solve your problem. Meanwhile, here are some tips:

1. The ticket is valid for one year from the date of the first segment trip start, and passengers can apply for free refund within the validity period.

2. During the validity period of the ticket, passengers can voluntarily refund their tickets to the place where they purchased.Passengers who have issued a ticket at an overseas website (www.hainanairilines.com) can apply for a refund on the website, please click here.

Thank you for your patience and understanding, we will do our best to serve you.

Hainan airlines has issued relevant regulations on handling tickets, as follows:

1. Scope of application:

Before 0:00 on January 24, 2020, all Hainan Airlines/Grand China air domestic and international flights and code-sharing flights with flight Numbers of HU that are actually carried by hainan airlines and grand China airlines have been purchased.

2. Applicable tickets:

Tickets with ticket number beginning with 880 or 895.

3. Applicable flight date:

Domestic and international flights after January 1, 2020 (inclusive).

4. Refund:

During the validity period of the ticket, passengers can voluntarily refund their tickets to the place where they purchased.

Hainan Airlines Holding Co., Ltd

Dear Passenger:

In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, we hereby provide free refund service for passengers who have purchased tickets for domestic and international flights of hainan airlines and grand China air. Now hainan airlines has issued relevant regulations on handling tickets, as follows:

1. Scope of application:

Before 0:00 on January 24, 2020, all Hainan Airlines/Grand China airlines domestic and international flights and code-sharing flights with flight Numbers of HU that are actually carried by hainan airlines and grand China airlines have been purchased.

2. Applicable tickets:

Tickets with ticket number beginning with 880 or 895.

3. Applicable flight date:

Domestic and international flights after January 1, 2020 (inclusive).

4. Refund:

During the validity period of the ticket, passengers can voluntarily refund their tickets to the place where they purchased.

Hainan Airlines Holding Co., Ltd

Dear Passengers,

Due to the recent pneumonia epidemic of a new type of coronavirus in Wuhan and other places, Hainan Airlines has issued special handling guidelines for air tickets in order to help passengers better arrange their travel plans:

A. International and Regional Flights:

　　1. Eligibility:

　　Tickets purchased prior to January 31, 2020 (inclusive) with the flight dates between January 1, 2020 (inclusive) and March 29, 2020 (inclusive) for Wuhan inbound and outbound international flights operated by Hainan Airlines (including domestic and international connecting flights) and code-share flights with HU flight numbers.

　　2. Tickets:

　　Hainan Airlines 880 tickets.

　　3. Rebooking:

　　Rebooking can be made free of charge once within the validity period of the ticket based on reasonable principles. Any additional voluntary rebooking will be handled in accordance with the ticket conditions.

　　4. Refund:

You can apply for a refund for the unused part of the ticket, and the refund fee will be waived within the validity period of the ticket.

(1) All front-line medical staff who canceled their itinerary due to the coronavirus outbreak can apply for a free refund at the place where the ticket was originally purchased within the validity period of the ticket with a work permit and valid ID.

(2) Passengers who had close contacts, fever, or suspect to have new coronavirus, as well as passengers who are diagnosed with coronavirus, can apply for a free refund within the validity period at the place where the ticket was originally purchased with the medical certificate from the medical institution at, or above the county level (including).

(3) Tickets purchased by the above passengers are not limited to Wuhan inbound and outbound flights. The applicable travel dates are from January 1, 2020 (inclusive) to March 29, 2020 (inclusive). The applicable tickets are Hainan Air (HNA) 880 international and regional area flights (including domestic and international connecting flights) operated by Hainan Air and code-share flights with HU flight numbers.

6. Other:

　　The same applies to passengers who are redeeming miles for a waiver.

B. Domestic Flights

　　1. Conditions:

(1) Flights: Wuhan inbound and outbound domestic flights operated by Hainan Airlines (including stopover Wuhan flights).

(2) Flight Date: Domestic flights after January 1, 2020 (inclusive) with further notice on flight deadline.

(3) Eligible Passengers:

　　① Passengers who have purchased Wuhan inbound and outbound domestic flight tickets;

　　② Passengers who have purchased tickets with stopover in Wuhan;

　　③ Passengers who have purchased Wuhan inbound and outbound connecting tickets, round trip tickets, and passengers with tickets for onward travel.

　　2. Reimbursement Requirements:

3. Other Special Handling Methods:

(1) All front-line national medical staff who canceled their itinerary due to the coronavirus outbreak can apply for a free refund at the place where the ticket was originally purchased within the validity period of the ticket with a work permit and valid ID.

(2) Passengers who had close contacts, fever, or suspect to have new coronavirus, as well as passengers who are diagnosed with coronavirus, can apply for a free refund within the validity period of the ticket at the place where the ticket was originally purchased with the medical certificate from the medical institution at, or above the county level (including), or provide other proof such as medical fee receipts.

(3) Tickets purchased by the above passengers are not limited to Wuhan inbound and outbound flights. The applicable flight date is after January 1, 2020 (inclusive) and for domestic flights operated by Hainan Airlines and Grand China Air.

Hainan Airlines and Grand China Air will continue to pay attention to the development of the epidemic and take effective measures in a timely manner to keep providing the best service to the passengers.

In case of any unresolved matters, please contact Hainan Airlines 24-hour Ticketing Hotline at 0086 898 95339. Thank you for your understanding and support.

Dear passengers,

Due to the influence of “New Coronavirus Pneumonia”，some of the flights operated by Hainan Airlines have to be cancelled,
please click here to view detailed flight cancellation information.

We are sorry for any inconvenience this may cause, thank you for your understanding.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In accordance with China Civil Aviation Regulations, dangerous goods such as fireworks, firecrackers, etc. are prohibited in checked baggage or carry-on bags. Such items may cause personal injury or endanger the aircraft. For safety reasons, do not carry-on or check-in these items.

Please read the Hainan Airlines Baggage Transportation Regulations carefully before you travel.

Dear passengers,

Please be noted that starting from 05:00 on December 29, 2019 (GMT+8), Ningbo Lishe International Airport Terminal 2 will be opened, and Terminal 1 will be closed.

At Ningbo Lishe International Airport, passengers taking Hainan Airlines' Ningbo outbound flights, please go to F Island in Terminal 2 to check in.

Check-in time is 40 minutes before departure, and boarding gate closing time is 20 minutes before flight departure.

Hainan Airlines uses the airport lounge, which is located near Gate 218 of Terminal 2.

Please pay attention to the time schedule to avoid missed flight.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

At Guangzhou Baiyun International Airport, Hainan Airlines' VIP lounge will be moved to the Shenzhen Airlines Lounge in the West Third Corridor (near the B234 gate) from November 5, 2019.

We apologize for any inconvenience caused.　

Hainan Airlines Holding Co., Ltd.

Dear Passengers:

We regret that due to the expiration of the lease of the transit lounge of the Beijing Capital Airport terminal 1, effective October 25, 2019, this lounge will close.

1. For passengers whose transit time is less than 6 hours, the transfer lounge will no longer be available.

2. For passengers who transit overnight and transit time is more than or equal to 6 hours, they may book a complimentary hotel through the Hainan Airlines APP or Hainan Airlines WeChat public number. For reservation details, please check Hainan Airlines WeChat public account, Hainan Airlines APP or call Hainan Airlines 24-hour ticket service hotline 0086-898-95339 (International rates apply) or location hotline.

3. For Business class passengers and Fortunes Wings VIP passengers, VIP lounge use is not affected.

Dear passengers,

Please be noted that starting from 1st November 2019, check-in counters for all Hainan airlines' flights will be closed 50 minutes before flight departure at Urumchi Diwopu International Airport. Boading gate will be closed 20 minutes before flight departure at Urumchi Diwopu International Airport.
Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

At Xi'an Xianyang International Airport, Hainan Airlines' international flight check-in will be moved to Island J (counter from J68 to J74) from October 9, 2019.

We apologize for any inconvenience caused.　

Hainan Airlines Holding Co., Ltd.

Dear Passengers:

Please be advised that due to airport terminal construction, starting OCT 11th 2019 (local time), ticket counters will be relocated for approximately 12 days.

Check-in counters (for Hainan Airlines and Grand China air domestic flights) will be temporarily moved to island B,Terminal 1, Sanya Phoenix International Airport.

Passengers on international flights check in at the Island G on the terminal international.

Hainan Airlines Holding Co., Ltd

Dear passengers,

Due to service adjustment, Hainan Airlines will suspend international business class passengers' domestic and overseas LIMO service effective September 25th, 2019 (inclusive). No additional reservations will be accepted, current orders are still valid. Hainan Airlines will provide more diversified services to meet the needs of passengers.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

Since October 1st, 2019, at Hangzhou Xiaoshan International Airport the closing time of the boarding gate of all flights carried by Hainan airlines has been changed to 20 minutes before the scheduled departure time of the flight.

In order to ensure your smooth travel, please check in at the airport in advance to avoid accidents.

Hainan Airlines Holdings Co., Ltd.

Dear passengers,

Please be noted that starting from 23th September 2019,check-in counters for all domestic flights will be closed 40 minutes before flight departure at Anqing Tianzhushan Airport.
Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

Hainan Airlines Holding Co., Ltd.

Dear passengers:

In keeping with the spirit of the security guidance of the Civil Aviation Administration of China, and to ensure secure air transportation, Hainan Airlines will cease checking through oversized and overweight carry-on baggage at boarding gates beginning September 5, 2019 on all self-operated flights. Airport staff will evaluate your carry-on baggage at the boarding gate. Baggage that does not comply with the baggage allowance regulations and cannot be checked through at the check-in counter will be scheduled for express delivery on a subsequent flight, and will not arrive at your destination with you on the same flight.

Please carefully read and follow the regulations on carry-on baggage.(Click here to read more) Baggage that does not comply with these regulations must be checked in advance as required. We apologize for any inconvenience caused.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

In compliance with the Civil Aviation Administration of Vietnam, passengers on all flights are prohibited from using or transporting any 15-inch MacBook Pro laptop computers manufactured and sold between September 2015 and February 2017, as these were recalled due to problems with the batteries.

We ask that all passengers entering or leaving Vietnam on Hainan Airlines flights please comply with all rules set by the Civil Aviation Administration of Vietnam. To avoid unnecessary loss, please do not bring any prohibited items into the country.

Hainan Airlines Holding Co., Ltd.

Dear Fortune Wings Club members,

In order to transform the branding of Fortune Wings Club partner airlines, we are establishing a differentiated service system. Starting from January 1, 2020, Fortune Wings Club will make adjustments to airport VIP Lounge privileges for Silver Card members. Further details are provided below:

A. Effective date: Starting from January 1, 2020

B. VIP Lounge usage restrictions:

1. Silver Card members traveling on flights operated by Hainan Airlines (HU) or Grand China Air (CN) departing from Beijing, Haikou, Xi'an, and Tianjin can enter the Fortune Wings Club VIP Lounge with economy class tickets. Passengers departing from other cities have access to first class and business class lounges.

2. Silver Card members traveling on flights operated by Tianjin Airlines (GS), Capital Airlines (JD), Lucky Air (8L), Fuzhou Airlines (FU), GX Airlines (GX), Suparna Airlines (Y8), Urumqi Air (UQ), or Hong Kong Airlines (HX) will no longer be eligible for the VIP lounge with economy class tickets.

3. Other privileges remain unchanged.

Note: Silver Card members with Hong Kong Airlines economy class tickets for flights departing from Hong Kong International Airport will still be able to enter the Hong Kong Airlines VIP Lounge before June 30, 2020.

We apologize for any inconvenience that may be caused by these changes.

Thank you for your understanding and support.

Fortune Wings Club

September 4, 2019

Dear passengers,

　　As of August 15, 2019, our accommodation service for passengers transferring through Beijing can only be booked online. In addition, accommodation will no longer be provided for international transfer passengers affected by delays that were not caused by the airline. For details, please click here.

　　Please read this information carefully and arrange your itinerary accordingly. We apologize for any inconvenience caused.

　　Hainan Airlines Holding Co., Ltd.

Dear passengers,

In light of the Cross-Strait Tourism Exchange Association's decision to temporarily suspend individual tourist visas for mainland Chinese residents traveling to Taiwan, China, we are publishing our passenger ticket refund program for Hainan Airlines Taiwan regional routes, in order to safeguard passengers and provide appropriate services. Please see below:

I. Eligible passengers: citizens of mainland China traveling independently who have purchased tickets for Hainan Airlines or codeshare flights to Taiwan, China

II. Eligible passenger tickets: all individual passenger tickets

III. Eligible ticket numbers: all Hainan Airlines initial 880 tickets

IV. Eligible flights: all Hainan Airlines flights on Taiwan regional routes (including flights operated by Hainan Airlines and codeshare flights)

V. Eligible ticket dates:

1) Issue dates: tickets issued at/before 24:00 CST on July 31, 2019

2) Flight dates: tickets for flights departing at/after 00:00 CST on August 1, 2019

VI. Refund rules:

1) Passengers with tickets for Hainan Airlines or codeshare flights of Taiwan regional routes (including non-refundable, non-endorsable and non-amendable tickets) may apply for a refund for the unused portion of the ticket while the ticket is valid, without having to pay the handling fee.

2) The refund must be processed by the original issuer of the ticket.

3) The rules above also apply to passengers using redeemed miles to purchase their tickets.

4) These rules do not apply to passengers with fare class G group tickets.

VII. Refund process:

Please contact the original ticket issuer, the 24-hour Hainan Airlines customer service hotline on 95339, or any Hainan Airlines ticket office to apply for a refund.

VIII. Refund deadline:

Passengers must apply before August 31, 2019.

Hainan Airlines Holding Co., Ltd.

Dear Passengers,

In order to ensure a smooth and worry-free trip for you and your child, please note the following with regard to child passengers:

1、Child passenger: refers to passengers aged between 2 and 11 on the date of travel.

2、Child passengers on Hainan Airlines and Grand China Air domestic flights must be accompanied by an adult aged 18 or over with full civil capacity. Each adult passenger aged 18 or over with full civil capacity may purchase tickets for a maximum of two accompanying children under the age of 12. The tickets purchased for these child passengers must be for the same service class as the adult accompanying them.

3、If there are more than two child passengers, the unaccompanied minor service may be arranged in circumstances where our company’s conditions for the carriage of unaccompanied minors are met.

 
Hainan Airlines Holding Co., Ltd.

Dear passengers:

Since June 17, 2019, at Shenzhen Baoan International Airport the closing time of the boarding gate of domestic flight carried by Hainan airlines has been changed to 20 minutes before the scheduled departure time of the flight.

In order to ensure your smooth travel, please check in at the airport in advance to avoid accidents.

Hainan Airlines Holdings Co., Ltd.

Dear passengers,

Hainan Airlines cabin upgrade fees were adjusted on June 1, 2019. If you wish to upgrade your cabin class on any flight operated by Hainan Airlines, please ask a member of the flight crew. They will provide you with a seat upgrade, based on conditions aboard the flight on the day.

Hainan Airlines Holding Co., Ltd.

Dear passenger,

Hainan airlines Excess Baggage purchased on/after 7th May 2019, new baggage allowance policy will be applied to international and regional routes operated by Hainan Airlines.Preferential baggage allowance for overseas students, workers and seamen will be subject to that stated on the final tickets.

For Excess Baggage purchased before 7th May, 2019 , please click here to inquire.

Dear passenger:

The Notice on Further Regulation and Supervision of Entry Quarantine of Pets (2019 [No.5]) and Quarantine Requirements for Pets Entering the People's Republic of China issued by the General Administration of Customs of the People's Republic of China were officially implemented on May 1st, 2019. According to the requirements, all pets entering China on May 1st, 2019, must comply with the new customs regulations. Applications that have been submitted and processed before May 1st may require necessary additional documentation.

Should you wish to bring your pet into China or have completed the entry formalities for your pet, please click here to read the relevant regulations carefully and complete the necessary entry procedures.

For other specific quarantine requirements, please visit the official website of the General Administration of Customs of People's Republic of China at http://english.customs.gov.cn/.

Hainan Airlines Holding Co., Ltd.

Dear passenger,

Outbreaks of African swine fever, foot-and-mouth disease, avian influenza and other infectious diseases have been occurring in Asia and other countries all over the world.

Pork, beef, chicken and other meat products are prohibited from being brought into Japan. Persons who bring those product without permission will be prosecuted with penal servitude for a term up to three years or a fine up to one million yen.Please click here for details.

Persons who have meat products or have visited places with livestock and persons who will contact with livestock in Japan must visit the “Animal Quarantine Counter” before customs inspection.

In order to ensure the safety for air transportation,baggage that exceeds the standard of Carry-on Baggage is strictly prohibited from being directly loaded into airplane cargo hold from April 22, 2019 at Fuzhou Airport. Airport staff will check passenger’s Carry-on baggage at the boarding gate. Carry-on baggage that does not meet the requirements cannot be checked in at check-in counter. Your carry-on baggage will be scheduled for subsequent flights and will not be able to reach your destination with you.

Please read and follow the regulations on Carry-on Baggage.If you have baggage that exceeds your hand baggage regulations, please check your baggage as requested in advance.We apologize for any inconvenience caused.

Dear passengers:

Following the shooting incident in Christchurch, New Zealand, in order to provide better ticket service for the affected passengers, Hainan Airlines has made the following arrangements for passengers flying to or from New Zealand, as follows:

I. Applicability

Hainan Airlines“880”tickets (including Non-Refundable/ Non-Rerouteable / Non-Endorsable tickets and tickets exchanged for with Fortune Wings Club kilometers) on New Zealand route operated by Hainan Airlines for the whole journey - tickets issued before March 15, 2019 (included) travel on New Zealand flights between March 15, 2019 (included) and March 31, 2019 (included) and with confirmed reservations on Hainan Airlines -operated or codesharing New Zealand flights.

II. Rebooking or Rerouting

If a passenger requests flight change or rout change for the first time, within the validity period of the ticket, the passenger can be booked on a New Zealand Hainan Airlines -operated flight that departs before April 30, 2019 (included), with no flight change handling fee charged, and the passenger can be exempted from sub-class fare differences and seasonal fare differences. Passengers who request flight or rout change again or request change to a flight or rout that departs after May 1, 2019 (included) are subject to the conditions of use of ticket.

III. Refund

Passengers can also, within the validity period of the ticket, request a refund on ticket, with no refund handling fee charged.

All times and dates mentioned above are local ones.

All departments are requested to serve passengers as required after flight change.

Hainan Airlines Holding Co., Ltd.

Dear passenger:

Due to operational adjustments in Hainan Airlines ticketing office locations, the Hainan Airlines city ticket office in Changsha will close effective January 1st, 2019. Related services will be transferred to the airport ticket office. The address and contact information of the airport ticket office are as follows. We apologize for any inconvenience caused.

Hainan Airlines Changsha Huanghua International Airport Ticket Office:

Counter 216, to the right of Gate 3, Domestic Departure Hall, Terminal T2, Changsha Huanghua International Airport.

Ticket office phone:

0731-84799757

Dear passengers:

From January 5th, 2019 (ticket issue date), the fuel surcharge for domestic services of Hainan Airlines and Grand China Air will be adjusted as follows:

1.Collection of fuel surcharge on domestic passenger flights is suspended. The suspension will remain effective pending changes in the price of domestic aviation turbine fuel (ATF).

2.The suspension of fuel surcharge shall be subject to the original ticket issue date. Fuel surcharge shall not be refunded for reissued tickets.

Dear Passenger:

According to the latest regulations of the quarantine bureau of Taiwan, China, it is strictly prohibited to bring animal and/or plant products into Taiwan, China. Violators will face a fine of between 10,000 and 1,000,000 Taiwan dollars.

Furthermore, passengers who bring pork products into the region will face a heavy fine of between 200,000 and 1,000,000 Taiwan dollars.

These customs regulations are strictly enforced. Do not travel to Taiwan China with pork or any other prohibited items which will put you at risk of severe financial penalties.

Dear passenger:

Hainan Airlines flights from Sydney to Taiyuan make a stop at Haikou Meilan Airport at which through or connecting passengers must undergo a routine security check before boarding. Unless your trip ends in Haikou, if you have purchased any liquid duty-free item exceeding 100ml (single container) at Sydney Airport, it cannot pass the security check and cannot be hand-carried on the same or another aircraft.

Please keep this in mind when shopping at Sydney Airport. We apologize for the inconvenience.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Due to recent increases in the volume of flights departing from Terminal 1 (T1) of Beijing Capital International Airport, there is often a large queue of passengers waiting to check-in. In order to ensure a pleasant trip with no delays, please try to check in at least 3 hours in advance.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Owing to adjustments to Hainan Airlines ticket office services, the Shanghai ticket office is temporarily closed from September 1, 2018 to October 31, 2018, and related services have been transferred to the airport ticket offices.

The address and contact information of the airport ticket offices are given below. We apologize for any inconvenience caused.

1. Hainan Airlines Pudong Airport Ticket Office:

Island K, Gate 28, Departure Hall, Third Level, Terminal 2, Shanghai Pudong International Airport

Tel.: +86-021-68355150

2. Hainan Airlines Hongqiao Airport Ticket Office:

Counter 310, opposite Gate 5, Departure Hall, Third Level, Terminal 2, Shanghai Hongqiao International Airport

Tel.: +86-021-22380902

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Because of the recent earthquake which took place in Hokkaido, Japan, Hainan Airlines would like to give you necessary information regarding ticket refunds and/or changes:

I. Applicable Tickets

This offer is valid for tickets from any Hainan Airlines or Hainan Airlines codeshare flight which contains unused segments on routes between China and Sapporo.

II. Dates of Applicable Tickets

1) Tickets sold on or before Beijing Time 03:00 on September 6, 2018.

2) The unused travel segment between China and Sapporo would have taken place at any time between September 6 and September 12.

III. Changing Tickets

1) Rescheduling: With regards to flights between China and Sapporo which are either directly operated by Hainan Airlines or which are Hainan Airlines codeshares (inclusive of tickets sold on the basis of "no changes, no refunds, no transfers"), tickets may be rescheduled one time without any change fee. Other changes such as changes between cabin classes or from low season to high season are also exempt from fees. Furthermore, any additional changes which take place after this will be handled as voluntary changes and will be charged accordingly.

2) Change of Route: With regards to flights between China and Sapporo which are either directly operated by Hainan Airlines or which are Hainan Airlines codeshares (inclusive of tickets sold on the basis of "no changes, no refunds, no transfers"), tickets may have the route changed one time without any change fee (this offer is limited to routes which are operated by Hainan Airlines or which are codeshares between Hainan Airlines and local Japanese airlines). In this circumstance, a new passenger ticket must be issued and the new ticket must be issued to a person whose name is identical to the name of the original traveler. In the event that changes are to be made to the new ticket, between the original airline and the current airline whichever airline's change regulations are stricter, those rules will prevail. Other changes such as changes between cabin classes or from low season to high season are also exempt from fees. Furthermore, any additional changes which take place after this will be handled as voluntary changes and will be charged accordingly.

IV. Refunds

With regards to flights between China and Sapporo which are either directly operated by Hainan Airlines or which are Hainan Airlines codeshares (inclusive of tickets sold on the basis of "no changes, no refunds, no transfers"), involuntary refunds will be processed free of charge during the original ticket's validity period.

V. Other The above offers also apply to passengers using miles to redeem their tickets.

                                                                                                                                                                        Hainan Airlines Holding Co., Ltd.

On August 23rd 2018, Hainan Airlines HU7923 (changsha - Los Angeles) flight was diverted to Anchorage airport in Alaska due to mechanical failure. Our company arranged a ferry flight on the next day to guarantee the passengers to travel smoothly. We sincerely apologize for the inconvenience and have established a quick compensation channel according to the compensation plan. Please contact the following information to quickly receive your compensation

China:TEL +86（0898）95339-6(24H)、email bzchbcl@hnair.com;

U.S.A:TEL +1(312)3743700（8am-8pm Local time)、email usahelpdesk@hnair.com/laxstation@hnair.com.

Dear passengers,

As a result of upgrades to Haikou Meilan International Airport, use of the check-in counters 1-16 and the self-service baggage check machines will be suspended starting from August 15, 2018. The Hainan Airlines check-in counters will move to counters 39-58. The other self-service check-in machine areas and ticket counters will remain unchanged.

In order to ensure a smooth journey, please arrive at the airport at least two to three hours before check in, so that you don't miss your flight.

Hainan Airlines Holding Co., Ltd.

Dear passenger，

Since August 8, 2018, the interception time of Hainan Airlines International Flights at Beijing Capital Airport has been changed as follows:

1. U.S. and Mexico flights operated by Hainan Airlines:

The Check-in deadline time is 60 minutes before the scheduled departure time of the flight.

2. Israeli flights operated by Hainan Airlines:

The Check-in deadline time is 55 minutes before the scheduled departure time of the flight.

3. Other international and regional flights operated by Hainan Airlines:

The Check-in deadline time is 50 minutes before the scheduled departure time of the flight.

Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

Hainan Airlines Holdings Co., Ltd.

Dear passengers,

Please be noted that starting from August 1st 2018, boarding starts 40 minutes before the planning departure time for all flights at Haikou Meilan Airport.
Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

                                                                                                                                                                                              Hainan Airlines Holding Co., Ltd.

Dear passengers,

According to the regulations of the relevant government departments of the United Kingdom and Ireland, the specific transit procedures for passengers flying on the routes Beijing-Dublin-Edinburgh-Beijing and Beijing-Edinburgh-Dublin-Beijing are as follows:

(For passengers subject to border entry record restrictions, such as civil servants and international students, please take note)

1. Passengers flying from Beijing to Dublin on Hainan Airlines flight HU749 Beijing-Edinburgh-Dublin

At the transit point in Edinburgh, you must disembark the aircraft with your carry-on baggage and undergo border entry checks by the UK Department of Immigration and Border Protection. After presenting your passport to the immigration officer for stamping, pass through the security inspection and re-board the aircraft.

2. Passengers flying from Beijing to Edinburgh on Hainan Airlines flight HU751 Beijing-Dublin-Edinburgh

At the transit point in Dublin, you must disembark the aircraft with your carry-on baggage and undergo border entry checks by the Irish Department of Immigration and Border Protection. After presenting your passport to the immigration officer for stamping, pass through the security inspection and re-board the aircraft.

3. Check-in Deadline

Due to objective factors such as baggage sorting, for the Edinburgh-Dublin segment of Hainan Airlines flight HU749 and the Dublin-Edinburgh segment of Hainan Airlines flight HU751, the check-in deadline in Edinburgh and Dublin respectively is 60 minutes before departure. Passengers arriving at the airport after the check-in deadline will not be able to check in. Please plan your travel time accordingly to avoid causing any delays to your journey.

                                                                                                                                                                  Hainan Airlines Holding Co., Ltd.

Dear Passengers:

Since June 30th, 2018, the United States will carry out a major inspection of powdered articles carried by passengers to the United States. A powdered article with a container volume (single piece) exceeding 350 ml (inclusive) and an article compressed with a powdery substance (eg, flour, sugar, coffee, spices, noodles, etc.) cannot be brought into the cabin. If you have Items need to be carried, please plan your trip in advance and check in at the airport.

The following two special powdered items, if required to be brought into the cabin, must meet the following requirements:

(1) Powdered articles are medical drugs, infant formula, ashes, etc.

Ensure that the package is sealed and free of signs of damage (including cracks, perforations, etc.). If the package is unsealed or has signs of damage, make sure that the contents of the package are consistent with the package description.

(2) Powdered items are purchased at the airport duty-free shop.

 Sealed in a container or sealed bag and inspected by airport security personnel.

On June 04, 2018 Hainan Airlines, Toronto Office celebrated Children's Day with an open house concept for parents and their children. More than 40 people including Hainan Airlines staff members and valued Frequent Flyers were present.

The theme of the event was Fly Your Dreams with Hainan Airlines. By noon, the office was full of smiling young children ranging from two years old to teenagers of second generation of Hainan Airlines staff, junior hockey players and children of our valued frequent flyers. Under the guidance of Hainan Airlines staff, the children and the parents alike learned about the eight (8) years of growth of Hainan Airlines Toronto-Beijing flight and took photographs with the Kung Fu Panda teddy bears and the aircraft model. They were also able to enhance their general knowledge of the aviation history. Some of the children participated in a talent show and each winner were rewarded with numerous prepared gifts.

Afterwards, the children and parents enjoyed a pizza, chips and cake for lunch to the delight of each child. Our media friends worked tirelessly throughout the event, taking wonderful pictures of the children and parents in order to retain a memorable souvenir of the event. By approximately 3:20 pm, Hainan Airlines Boeing 787 Dreamliner with more than 250 passengers on board landed at Toronto Pearson International Airport to the cheers and applause of the children which brought the event to its climax.

Towards the end of the gathering, Mr. Nick Zhu, General Manager of Toronto Office, thanked everyone for their participation and wished all children to be future flyers with Hainan Airlines. Throughout this great event, Hainan Airlines staff demonstrated the good working condition of Toronto Office by enriching the sense of belonging in a small knit family. It also reflected the excellent joie de vivre of Hainan Airlines overseas second generation to thrive and sustain the spirit of Hainan Airlines.

Dear passengers,

In order to provide you with more rich and convenient service, Hainan Airlines website system will be upgraded from 12: 00 to 12: 30 21th JUNE 2018 in GMT. During this period,the flight booking function and flight search functions will be not available, Please choose other time periods for access of the relevant functions.

We apologize for any inconvenience caused.　

Dear passengers,
We are sorry to announce you that Global Website will close the function of "redeem miles for award tickets"  and "miles and cash " temporarily because of funtional upgrade. Please visit the website of Fortune Wings Club or contact customer service for redeem and further information.

Hainan Airlines Holding Co., Ltd.

Dear Passenger:

Starting June 5, 2018 (ticket issue date), a fuel surcharge will be introduced for domestic flights. The rates are as follows:

1. Adult passengers: 10 CNY per passenger for segments up to 800 km (inclusive), 10 CNY per passenger for segments over 800 km.

2. Children, disabled revolutionary veterans and former police officers disabled in the line of duty who are entitled to a 50% discount on the regular published fare as stipulated by the Civil Aviation Administration of China, will be charged half of the fuel surcharge. The surcharge will be waived if the passenger’s total payable surcharge is less than 10 CNY. Example: if the current fuel surcharge for adult passengers is 10 CNY per passenger, then the fuel surcharge for children, disabled revolutionary veterans and former police officers disabled in the line of duty will be zero CNY per passenger (5 CNY rounded down).

3. Infants charged 10% of the regular published adult fare are exempt from the fuel surcharge.

4. The fuel surcharge is applied on the original ticket issuing date. If the ticket is exchanged, the fuel surcharge will not be refunded.

Other specific amounts are calculated based on the existing fare system.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

At 5:00 am on June 1, 2018, Wenzhou Airport Terminal 2 officially goes into service. At this time, entry and exit procedures for Hainan Airlines domestic flights will be shifted to Terminal 2.

Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Please be noted that starting from 25th March 2018,check-in counters will be closed 40 minutes before departure for all flights at Taiyuan Wu Su International Airport. Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Please be noted that starting from February 22 2017,check-in counters will be closed 40 minutes before departure for all flights at Shijiazhuang Zhengding International Airport. Boarding gate will be closed 15 minutes before departure for all flights at Shijiazhuang Zhengding International Airport. Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

Hainan Airlines Holding Co., Ltd.

Dear passengers,

Hainan Airlines has already terminated the cooperation with Taifu Aviation Service Ltd. ( Beijing Biqu Technology Co., Ltd.) since August 22nd, 2017. For protecting our customers’ rights and interests, Hainan Airlines suggests all travelers purchase flight tickets from Hainan Airlines' official websites (including APP), 24hrs Customer Service hotline 95339, sales counters, authorized online stores, and other formal online channels.

Hainan Airlines Holding Co., Ltd.

21/NOV/2017

Dear passengers,

Due to the security situation in Las Vegas, NV, travel to/from/through the city may be impacted, if you purchased a ticket and had the seat reserved on Hainan Airline’s direct or connecting flights between China and Las Vegas before October 2, 2017, also the departure or arrival time of the above cities on the ticket is between October 2, 2017 and October 8, 2017, you can request one-time free ticket rebooking and refund before October 15, 2017. However, the fare differences between low and high seasons and between different classes are still to be paid for. If you request rebooking again after this ticket change, the rules on voluntary rebooking will apply.

If you need any service, please call our hotline at 0086-898-95339.

Dear passengers,

Please be noted that starting from September 29th 2017,counter will be opened 2 hours before departure for the Hainan airlines' flight (HU7937) from Prague to Belgrade at Václav Havel Airport Prague. counter will be closed 45 minutesbefore departure for the Hainan airlines' flight (HU7937) from Prague to Belgrade at Václav Havel Airport Prague.Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

HAINANAIRLINES

Dear passengers,

Please be noted that starting from September 18th 2017,counter will be closed 45 minutes before departure for all domestic flights at Hangzhou International Airport.Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

HAINANAIRLINES

Dear passengers,

Please be noted that starting from September 1st 2017,counter will be closed 20 minutes before departure for all domestic flights at Beijing Capital Airport T1.Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

HAINANAIRLINES

Dear Passengers,

Starting at 12:00 am on September 2nd, 2017, all passengers on Hainan Airlines domestic flights departing from Lanzhou Zhongchuan International Airport must proceed to Terminal 1 to complete check-in procedures and go through security prior to boarding.

In order to ensure a smooth journey and avoid any missed flights, we ask that all Hainan Airlines passengers on domestic flights departing from Lanzhou arrive at Lanzhou Zhongchuan International Airport Terminal 1 at least two hours prior to departure to complete their check in.

Hainan Airlines

Dear passengers,

At 6:00 am on August 31, 2017, Wuhan Tianhe International Airport Terminal 3 officially goes into service. At this time, entry and exit procedures for Hainan Airlines domestic and international flights will be transferred to Terminal 3.

In order to ensure a smooth journey and to avoid any missed flights, we ask that all Hainan Airlines passengers flying from Wuhan arrive at Wuhan Tianhe International Airport Terminal 3 at least two hours prior to departure to complete their check in.

Hainan Airlines

Dear Passengers,

According to the customs regulations of the Russian Federation, each passenger’s checked bag may not exceed a total weight of 50 kilograms, and shall incur a fine of 4 EUR for each kilogram over the limit.

If your baggage arrives late, upon arriving in Russia you must proceed to the baggage service center at the airport to fill out and file a baggage accident form. If you fail to do so, you will be required to pay a 4 EUR/kg customs service fee on the bags arriving late.

To avoid any inconvenience during your trip, please make the necessary arrangements in advance. If you have any questions, please call Hainan Airlines' 24-hour Sales Hotline at +86 898 95339(International rates apply).

Hainan Airlines

Dear Fortune Wings Club member,

From July 1, 2017 Fortune Wings Club will officially change its rules regarding award point earning. From July 1, 2017, award points will be earned based on eligible spend and membership status instead of fare class and flight distance on Hainan Airlines, Grand China Air, Tianjin Airlines, Lucky Air, Capital Airlines, Fuzhou Airlines, Yangtze River Airlines and Guangxi Beibu Gulf Airlines flights.

After your flight, you can view the details of your award points by logging into the Fortune Wings Club website. If you have any questions, you can call the member service hotline on (86-898) 950717. For more details on the new points award method please visit ffp.hnair.com.

Dear passenger,

Please be noted that starting from May 1st 2017,counter will be closed 40 minutes before departure for all flights opearted by Hainan Airlines (HU) and Grand China Air (CN) at Jinan Yaoqiang International Airport

HAINANAIRLINES

Dear passengers,

Please be noted that starting from May 1st 2017,counter will be closed 45 minutes before departure for all domestic flights at Beijing Capital Airport T1.Please ensure to arrive at the airport at least 2 hours in advance to check in for your flights.

HAINANAIRLINES

Dear Passengers,

As of midnight April 6, 2017, Beijing Capital International Airport will be implementing the China Civil Aviation Order No.76 [Regulations on China Civil Aviation Security Screening (Order No.76 of Ministry of Transport 2016)].

Any items containing liquid with a duty free logo purchased by international transfer passengers with a container volume exceeding 100ml MUST be either checked in or disposed of and CANNOT be carried on board or go through the security check in hand carry baggage.

In order to ensure a safe and enjoyable journey, please make the necessary arrangements in advance.

Dear Pasengers,

Hainan airlines(HU) Will Be Moving from Terminal 2 to Tom Bradley International Terminal (TBIT) at Los Angeles Airport:

Effective April 15—Saturday, all Hainan Airlines flights to/from LAX will be arriving/departing from TBIT. All flights on/before April 14—Friday will be arriving/departing from Terminal 2. We are sorry for any inconvenience this may cause. Thank you for flying with Hainan Airlines.

Dear Passenger,

As part of our internationalization and aim to standardize our domestic and international classes, beginning May 10, 2017, Hainan Airlines will be making the following adjustment to its first class on the wide-bodied planes used for domestic routes: First class will be changing its name to business class, with the respective class code changing from "F" to "C."

Following the adjustment, Hainan Airlines will continue to provide customers with high-quality service, and the baggage allowance will follow business class standards. Please see the changes to the Fortune Wings Club standards for details on member point collection and redemption.

Dear passenger:

We are sorry to inform you that due to severe weather conditions in the Eastern part of the United States, Hainan Airlines following flights on March 14, 2017: HU481 Beijing-Boston, HU482 Boston-Beijing, HU7961 Shanghai-Boston, and HU7962 Boston-Shanghai are cancelled. Please contact your ticket agent or Hainan Airlines 24-hours customer service hotline free of charge in order to refund or reschedule your ticket.

Hainan Airlines 24-hours customer service hotline

China:+86 898 95339（International charges apply）

North America: 1-888-688-8876