Domestic Transfers

1. Minimum connecting time for transfers

In principle, the minimum connecting transfer time at each airport is 120 minutes. For airports that provide transfer services, the minimum connecting times are as follows:

Beijing Capital International Airport-T2 90 minutes(T2 to T2)
120 minutes(T2 to T3)
Chongqing Jiangbei Airport-T3 120 minutes(T3 to T3)
150 minutes(T3 to T2)
Hohhot Baita International Airport 90 minutes
Kunming Changshui International Airport 100 minutes
Urumchi Diwopu International Airport-T2 120 minutes (T2 to T2)
150 minutes(T2 to T1)
150 minutes (T2 to T3)
Xi’an Xianyang International Airport-T2 90 minutes
Zhengzhou Xinzheng International Airport 90 minutes
Shenzhen Bao'an International Airport-T3 90 minutes
Chengdu Shuangliu International Airport-T2 90 minutes

2. Same-day transfer service

Scope of Application

Passengers on Hainan Airlines flights who are transferring in Beijing capital, Hohhot, Zhengzhou, Xi’an, Urumqi, Kunming Chengdu, Shenzhen or Chongqing to connecting flights operated by Hainan Airlines / Grand China Air / Tianjin Airlines / Lucky Air / Capital Airlines / West Air / Urumqi Air / Fuzhou Airlines / GX Airlines / Air Chang'an / Air Guilin / Suparna Airlines.

Transfer procedure

Please click here.


Hub airports with Through Check-in service for same-day transfers to domestic flights

No.

Transfer Airport

Transfer Type

Transfer Check-in Service

1

Beijing

Onine

Yes

Interline

Yes

2

Chongqing

Onine

Yes

Interline

No

3

Hohhot

Onine

Yes

Interline

Yes

4

Kunming

Onine

Yes

Interline

Yes

5

Urumqi

Onine

Yes

Interline

Yes

6

Xi'an

Onine

Yes

Interline

Yes

7

Zhengzhou

Onine

Yes

Interline

Yes

8

Chengdu

Onine

Yes

Interline

Yes

9

Shenzhen

Onine

Yes

Interline

Yes


Online Transfer

oTransferring from a flight operated by Hainan Airlines / Grand China Air / Tianjin Airlines / West Air / Lucky Air / Capital Airlines / Urumqi Air / GX Airlines / Air Chang'an / Air Guilin / Suparna Airlines / Fuzhou Airlines to a connecting flight operated by the same carrier. For example, transferring from a Hainan Airlines flight to a connecting Hainan Airlines flight, or from a Tianjin Airlines flight to a connecting Tianjin Airlines flight.

Interline Transfer

Taking a Hainan Airlines flight to the transit airport and transferring to a connecting flight operated by Grand China Air / Tianjin Airlines / West Air / Lucky Air / Capital Airlines / Urumqi Air / GX Airlines / Air Chang'an / Air Guilin / Suparna Airlines / Fuzhou Airlines for onward travel to the destination airport; or taking a flight operated by one of the above carriers to the transit airport and transferring to a connecting flight operated by Hainan Airlines for onward travel to the destination airport.

3. Overnight transfer service 

Transfer passengers from Beijing, Xi’an, Urumqi, Tianjin, Hohhot, Zhengzhou, Chongqing and Hangzhou can be provided with overnight transfer services as long as they meet the standards for overnight accommodation, regardless of single-airline self-transfer or cross-airline group-transfer.

After disembarking, passengers from Beijing, Xi’an, Urumqi, Tianjin, Hohhot, Zhengzhou, Chongqing and Hangzhou that meet the standards for overnight accommodation can go through the free accommodation formalities at the transfer counters of airlines in the Hainan Airlines Group in accordance with transfer indicators or the guidance of the staff, then pick up their checked luggage in the arrivals hall (if any) and go to the hotel according to the arrangements of the staff.

Time requirements for free accommodations: passengers who transfer from the above-mentioned airports on the following day, as well as passengers transferring between domestic provinces who arrive between 0:00-06:00 AM and whose connecting time is equal to or longer than 6 hours will be provided with free accommodation services. However, the passenger's connecting flight ticket shall be reserved in the same PNR, and the costs of meals and incidentals shall be borne by the passenger.

G-cabin group passengers transferring from Hohhot, Zhengzhou and Chongqing can enjoy overnight accommodation for free by making a prior reservation with the Group's travel agency.

Suspension of transit accommodation services in Urumqi during the outbreak

4. Transfer service information

For sales and inquiries, call the 24-hour hotlines of all member companies: Hainan Airlines: 95339, Tianjin Airlines: 950710, Lucky Air: 95071950, West Air: 950716; Capital Airlines: 95071999, Urumqi Air: 95071059, Fuzhou Airlines: 95071666, GX Airlines: 95071111.

In the event of any transfer problems, contact the transfer counters of the following airports:

Transfer Airport Transfer counter location Transfer service call
Beijing Capital International Airport Domestic passenger arrival area on the third floor of Terminal No. 2 -T -
Chongqing Jiangbei Airport Airport tourism distribution center T3:023-67153699/023-88869313/T2:023-88869229
Hohhot Baita International Airport The interlayer between 1F and 2F of the terminal isolation area. 0471-4941020
Kunming Changshui International Airport At the domestic non-baggage transfer counter on floor F1 of the west corridor/At the domestic with-baggage transfer counter on floor B1 of the central corridor 0871-67083404
Urumqi Diwopu Airport Near the baggage claim on the first floor of Terminal No. 2 (T2)/Near the baggage reclaim on the first floor of Terminal No. 1 (T1) 0991-3807913 (T2 Hainan Airlines counter)/0991-3808305 (T1 Tianjin Airlines counter)
Xi’an Xianyang International Airport Near the baggage claim on the first floor of Terminal No. 2 029-88797806
Zhengzhou Xinzheng International Airport At the transfer service counter in the domestic arrivals hall 0371-58517615
Shenzhen Baoan International Airport Transfer service counter in front of baggage claim area in domestic arrival hall 0755-23453242
Chengdu Shuangliu International Airport Terminal No. 2 (T2) north of arrival baggage claim Hall 028-85207580