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23/02/2021

尊敬的旅客:

  

根据海南省疫情防控要求,为方便您在各环节顺利乘机,请您务必仔细阅读以下告示,并按照提示提前做好相应准备。

  

一、个人健康申报

  

1、如果您近期有发热(体温≥37.3°)、干咳等症状或者正在服用止咳药、退烧药请主动报告工作人员。

 

2、请您务必如实申报健康状况,不得采用服降温、止咳药物等方式隐瞒发热、干咳等症状。

  

3、请您提前申领健康码(国家一体化政务服务平台防疫健康信息码、海南健康码及国内任意地方健康码均可,海南健康码无须填写抵琼健康登记)并在抵琼后,主动向工作人员出示。

  

4、如您的家庭成员无法使用手机扫二维码形式填报,可通过同行人员申请“海南健康码”中的“家人健康码”;

  

5、如您因客观原因无法填写电子版健康申明,请告知地面人员和乘务员,领取纸质版《个人健康申报表》填写,并自行携带下机,以备目的站人员检查;

 

二、个人旅居史情况

如您近期有境外旅居史,请您提前知悉以下疫情管控政策,也请您如实告知工作人员。

1、请您提前通过三大通信运营商平台查询近期旅行轨迹并截图留存,以备相关部门查验。短信查询(优先推荐)及扫码方式填写如下:

     

移动:CXMYD 发送至10086,再依据回复短信输入身份证后4位;

  

联通:CXMYD#开户证件后4位至10010;

  

电信:CXMYD#身份证证件后4位至10001

    

2、如您近期有境外旅居史且,请您提前知悉以下疫情管控政策,也请您如实告知工作人员。

 
  

1)赴海口航班:

  
                                   

境外管控

      1、14天内有澳门地区旅居史的入琼人员,如14天内无国外或其他境外地区旅居史,持有7天内核酸检测阴性证明或包含7天内核酸检测阴性信息的“健康码”,正常通行。

  

      2、根据海南省疫情防控指挥部通知,对除澳门以外的境外入琼人员严格实行”14+7+7“健康管理措施,即境外入琼人员在外省隔离14天后,持有核酸证明及解除隔离证明(包括含核酸检测阴性的解除隔离证明或电子版证明均可)入琼,抵琼后继续实施7天集中隔离医学观察,期间自费进行1次核酸检测;对于7天集中隔离医学观察期满核酸检测阴性者,放行返回居所进行自我健康观察7天,做好自我健康管理,期满再自费进行1次核酸检测。相关人员一旦出现发热、咳嗽等异常症状,必须及时就医并报告。

  

      3、请您落地后,配合工作人员提前下机并主动申报,如未主动申报造成疫情防控影响,自行承担相应责任。

  

      注:如提供电子核酸检测证明,须有印章或者医师签名。

  

境内风险地区管控


      1、三类管控地区(低风险地区)人员,14日内有发热、咳嗽、咽痛、腹泻、味觉嗅觉减退等临床症状之一者,尽量避免非必要出行。

  

      2、以上人员抵琼后14天内做好自我健康监测,一旦出现发热、咳嗽等症状及时就医,并主动告知医生近期的旅居史。

      3、以上重点管控旅客在到达美兰机场后通过专用申报通道进行主动申报。

春运期间境内返乡管控

      1、1月28日起,跨省返乡人员入琼后,其目的地为行政村(居委会、居),或目的地不是行政村(居委会、居)但需要在此过夜停留的跨省返乡人员(包括本省出省返乡人员),均要求持 7 天内有效核酸检测阴性证明通行。返乡人员未持有核酸检测阴性证明的,在入琼口岸进行一次核酸检测,低风险地区返乡人员采样后放行,中风险地区返乡人员采样后集中等待结果,费用自理。

  

       2、持核酸检测阴性证明返乡后不需要隔离,但需要进行 14 天居家健康监测,做好体温、症状监测,非必要不外出、不聚集,必须外出时做好个人防护,并在返乡后第 7 天和第 14 天分别做一次核酸检测。如果出现发热、干咳、咽痛、嗅(味)觉减退、腹泻等身体不适症状,及时到医院就诊。返乡不满 14 天的,以实际返乡时间落实居家健康监测和核酸检测要求。


  抵达美兰机场后将有工作人员进行组织和安排,如您有疑问建议可拨打12345热线或现场向工作人员进行咨询。

     
     


  
     

2)赴三亚航班:

  


  
                                                              

境外管控

  

      1.入境人员实施14+7+7管控方式

  

        (1)对于入境未满21天人员,请暂勿前往三亚;执意前往三亚者,落地送至指定地点进行医学留观至入境满21天,再实施7天日常健康观察观察,观察期间控制活动范围,避免前往人员密集场合;

  

        (2)入境刚满21天者,需出示20日(含)以后核酸检测证明。无核酸检测证明者,采样留观等结果,费用自理。

  

      2.澳门入关人员凭入关当日所持有效核酸检测证明及健康码正常通行。

境内风险地区管控


       全国风险地区清零,所有进港旅客凭健康码通行。

重点人群管控政策

  

       1、重点人群定义:春运期间返乡等特殊保障人员。

  

       2、重点人群分类:

  

        1)14日内有发热、咳嗽、咽痛、腹泻、味觉、嗅觉减退等临床症状之一者;

  

        2)跨省返乡人员;

  

        3)从事进口冷链食品从业人员;

  

        4)口岸直接接触进口货物从业人员;

  

        5)隔离场所工作人员;

        6)交通运输工具从业人员;

  

        7)曾经的新冠肺炎患者和疑似患者;

  

        8)接到相关部门告知是密接者。

  

      3、管控措施:旅客前端主动向航司申报,申报后按健康码+7天核酸,可正常通行。

  
  
     

3)赴琼海航班:

  



  

境外管控

  

      1、入境直接抵琼人员应在入琼口岸实行入境人员集中隔离14天+14天政策(隔离时间从入境时间算起)并于第1天和第13天进行核酸检测,费用自理。 由其他省份入境满14天未满28天的抵琼人员,在海南有固定居住住所居家隔离14天(贴封条)、无固定居住住所或场所不符合居家隔离条件一律集中隔离14天。

  

      2、由其他省份入境已超过28天的抵琼人员,出示隔离期满证明和隔离期满核酸检测证明,直接给予放行。

  

      3、近14天内有澳门旅居史人员,且14天内无外国或其他境外地区旅居史,可凭绿色健康码和行程码及入境时7天内阴性核酸证明,抵琼后正常放行。

境内风险地区管控

  
  

      1、一类地区防控措施:在入琼口岸集中隔离14天,并于第1天和第13天分别采样进行核酸检测,费用自理,隔离期满核酸检测阴性证明后正常通行。

  

      2、二类地区防控措施:在入琼口岸凭72小时内有效的核酸检测阴性证明通行。未持有核酸检测证明人员,抵琼后第一时间集中采样进行一次核酸检测,核酸检测结果未出前,集中等待结果,费用自理。.抵琼后做好14天内自我健康监测,一旦出现发热、咳嗽等症状及时就医,并主动告知医生近期的旅居史。

  

      3、三类地区防控措施:采取“体温检测,查验健康码和个人活动轨迹”的方式进行管理。

     
  

返乡人员管控

  

       1月30日起,抵达博鳌机场口岸后,低风险地区进港旅客目的地农村的返乡人员,需持有7日内有效核酸检测阴性证明,如未持有7日内有效核酸检测阴性证明的,需在博鳌机场口岸开展核酸检测,检测费用98元/人次,检测费用自理。

     
     



三、温馨提示

  

请您务必如实提供个人信息,遵守机场相关政策法规,如故意填报虚假信息、隐瞒疫情高发区或境外旅居史,将承担相应法律责任。

     

感谢您的理解与配合。

    

海南航空控股股份有限公司

     

详情请点击查看https://www.hnair.com/guanyuhaihang/hhdt/hhgg/cxts/2021/202101/t20210120_47175.html 查询。

23/02/2021

尊敬的旅客:

鉴于当前国内中高风险地区不断增多,人员流动带来的疫防压力不断增大,航空器上存在人员交叉感染的风险,建议非必要请留在当地,避免出行风险。如确有急事来乌,将面临集中医学观察风险,会耽误您的行程,建议取消或推迟来乌行程。如您确定来乌鲁木齐,为方便您在各环节顺利乘机,请您务必仔细阅读以下告示,并提前做好相应准备。


一、乌市政策

政策类目

政策详解

体温要求

体温≥37.3℃的旅客不予登机

扫健康码

微信搜索小程序“国家政务服务平台”,选择登陆--信息申报--获取防疫健康信息码。防疫健康码显示为“绿码”(未见异常)或“低风险”,可正常办理乘机手续。

如家庭成员无手机,可通过同行人员申请电子“家人健康码”。实在无法填写电子版健康申明的旅客,经航司审批同意,联系工作人员填写纸质版《进乌航班登记表》。

扫轨迹码

通过短信、扫行程码等形式获取三大手机运营商轨迹查询信息,并保存当日短信、当日截图(乘机当日截图有效),以备相关部门查验。

移动:CXMYD 发送至10086,再依据回复短信输入身份证后4位;

联通:CXMYD#开户证件后4位至10010;

电信:CXMYD#身份证证件后4位至10001。

核酸检测报告

1.请务必仔细查阅本告知书下方国内重点地区旅居史旅客赴乌的核酸检测报告携带要求。其他地区人员提倡携带7日内核酸检测报告出行。

2.核酸检测报告时间均指采集时间至计划起飞时间。如核酸检测报告采集时间仅有日期,而未标明具体时间的,默认为采集为当日零点。如1月19日采样,未标注几时几分采样,默认时间为1月19日零点。

一类重点管控旅客

下述旅客抵乌后将对本人和密切接触者进行集中医学观察,如机上座位不能满足与其它旅客3排间隔,将不能确保您能顺利成行。如机上座位可满足隔离要求,机上座位将安排在经济舱最后排,公务舱旅客需按降舱办理。谢谢您的理解和配合。

1.客舱中出现发热旅客;

2.入境14天以内的境外(不含澳门)旅居史人员;

3.境外输入确诊病例及无症状感染者出院后未满14日集中隔离医学观察来乌的旅客;

4.卫健委推送的“密接名单”旅客;

5.针对乌鲁木齐防疫大数据名单中部分人员,落地乌市后进行筛查研判,对旅客本人及密切接触者医学观察14天。

注:密切接触者是指旅客的前后三排及本排旅客。

近期有境外旅居史旅客

35天内有境外旅居史旅客,请提前根据下述要求做好行程安排,请携带解除医学观察证明乘机,并主动提供给工作人员检查。

1.入境14天以内的境外(不含澳门)旅居史人员(目标旅客),抵乌后对其本人和密切接触者实施进行集中医学观察;

2.境外输入确诊病例和无症状感染者出院后14天内来乌的旅客,抵乌后对本人实施集中医学观察;

3.入境15天(含)-28天(含)境外(不含澳门)旅居史人员,仅对本人进行集中医学观察;目的地非本市,从本市经停中转,不出机场候机厅的,准予中转通行;需在本市经停过夜的,本人转运至留观宾馆,次日点对点送往机场、车站,予以通行;

4. 入境29天(含)-35天(含)境外(不含澳门)旅居史人员,目的地为本市的,本人临时集中管理,做核酸和双抗,无异常后通行;目的地非本市的,经停本市中转(24小时内),准予通行;

5. 澳门旅居史旅客如同时有其他境外旅居史人员按上述1-4执行;

6. 如系境外输入确诊病例及无症状感染者无排查时间限制。

疆内其他地州旅客

提倡携带7日内核酸检测报告出行,如无7日内核酸检测阴性报告的,送区县进行集中管理做核酸检测,核酸检测阴性后,居家健康管理14日。

国内重点地区旅居史旅客

目前国内无中高风险地区。



二、温馨提示

  

1.因疫情防控需要,乌鲁木齐进港航班小动物托运、无人陪伴(儿童/孕妇/老人)服务、担架服务申请暂停。

2.因疫情防控需要,疫情期间暂停为最终目的地为乌鲁木齐的旅客办理通程值机,如您搭乘中转联程两段或多段航班,最终抵达乌鲁木齐市的,行李及登机牌仅能办理至中转站,您需要在中转站重新提取行李办理。

  

3.落地后的具体处置措施以机场防疫单位现场通知为准。请您务必如实申报个人信息,遵守机场相关政策法规,如有不实申报,将承担相应法律责任。

  

感谢您的理解与配合,祝您旅行愉快,谢谢!

海南航空控股股份有限公司

  

详情请点击查看https://www.hnair.com/guanyuhaihang/hhdt/hhgg/cxts/2021/202101/t20210120_47175.html 查询。

16/02/2021

Dear passengers,

At present, the COVID-19 pandemic is still very severe, and the risk of cross-infection in international travel is relatively high, please adhere to the "non-essential, non-urgent, no travel" principle. If it is really necessary to travel to China, in order to avoid the risk of cross-infection while transiting through multiple countries, passengers bound for China are required to take a direct flight from their country of residence, and to upload your itinerary and proof of residence (residence card, visa, etc.) when you apply for a Green Health Code (or a Health Declaration Form). If the above requirements are not met, it may affect the acquisition of a Green Health Code (or a Health Declaration Form) as required by boarding a flight to China.

Starting from February 10th, the Chinese Embassy in Belgium will no longer issue Green Health Code for passengers who wish to transit via Belgium to China when their country of residence has direct flights to China, no matter those passengers enter Belgium by plane, self-driving or any other type of transportation.For more information.

16/02/2021

Dear passenges,

According to the latest epidemic prevention requirements issued by the Canadian government, starting at 23:59 (Eastern Time) on February 21, 2021, all international passengers entering Canada, with a few exceptions, will undergo mandatory nucleic acid testing after landing. All passengers need to book rooms for three consecutive nights in government-designated hotels for isolation before the flight takes off. Passengers will be able to book quarantined hotels starting on February 18. Passengers transiting within Canada will need to complete COVID-19 virus test and isolation in the city of entry.

Passengers should pay attention to Canada’s latest entry-exit and epidemic prevention policies, strictly abide by relevant regulations, and arrange their itineraries reasonably to avoid unnecessary losses. For more information, please click here to refer to the Canadian government website.

Hainan Airlines Holding Co., Ltd.

09/02/2021

Dear passengers,

According to the latest requirements of the Belgian government, after February 13, 2021 (inclusive), passengers aged 6 years or older entering Belgium from the red zone (China is within the red zone) must have a PCR test report. In addition, the validity period of various restrictions on entry into Belgium has been extended to April 1. For details, please click click here to query

Please pay attention to the latest Belgian immigration and epidemic prevention policies, strictly abide by relevant regulations, and arrange your itinerary reasonably to avoid unnecessary losses.

Hainan Airlines Holding Co., Ltd.

03/02/2021

Dear passengers,

According to the requirements of epidemic prevention and control and relevant departments, in order to ensure the flight to Beijing during the Spring Festival, from February 4 to March 15, 2021, if you take a domestic flight into (return) to Beijing (including transit through Beijing), a valid nucleic acid test negative certificate is required to take the flight (except infant passengers). Specific requirements are as follows:

1. If you are from a low-risk area in China, you must have a negative nucleic acid test certificate within 7 days before your arrival in Beijing. After arriving in Beijing, health monitoring will be carried out for 14 days, and nucleic acid testing will be carried out every 7 days and 14 days. Passengers who stay in Beijing for less than 14 days shall implement health monitoring and nucleic acid testing requirements based on their actual time in Beijing.

2. If you are from a medium-to-high-risk area in China or an area with closed management in the whole territory, in principle, you cannot enter Beijing. Passengers who really need to enter Beijing must be approved by the local provincial epidemic prevention and control department and have a negative nucleic acid test within 72 hours. After returning to Beijing from low-risk areas, if their place of residence is adjusted to a medium-high-risk area, measures for isolation and observation and nucleic acid testing shall be implemented in accordance with Beijing's epidemic prevention policies.

3. Passengers entering China from other domestic ports can enter Beijing after 21 days, and make up for 7 days of health monitoring after entering Beijing.

Hainan Airlines kindly reminds you that in order to ensure your travel health and safety, you must prepare relevant documents in advance and report your health status to your community (village) or unit, construction site, hotel, etc. immediately after arriving in Beijing. In order to better verify the negative certificate of nucleic acid test, we will successively close the functions of online check-in, mobile check-in and on-site self-service check-in channels for domestic flights into Beijing. Please reserve enough time in advance to go to the airport for check-in procedures. And please take the initiative to present a negative nucleic acid test certificate to our staff when you go through the check-in procedures.

During the epidemic control period, relevant requirements will be adjusted and changed accordingly. Please pay close attention to relevant information before traveling to avoid inconvenience to your travel due to changes in local policies. Please refer to local policies for actual conditions.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

02/02/2021

Dear passengers:

According to the latest epidemic prevention requirements issued by the government of Ontario, Canada (the province where Toronto is located), from 12:00 on February 1, 2021 (local time), if the final destination of international flights is Ontario, nucleic acid testing will be mandatory. Please click here for details.

Please pay attention to Canada’s latest entry-exit and epidemic prevention policies, strictly abide by relevant regulations, and plan your itinerary to avoid unnecessary losses.

Hainan Airlines Holding Co., Ltd.

01/02/2021

Dear passenger,

According to the latest epidemic prevention announcement of the Belgian government, from January 27 to March 1, 2021, all tourism and entertainment (non-essential) travel are prohibited, and only essential travel is allowed. And from now on, any person leaving or entering Belgium must provide a "Sworn statement". For details, please visit the Belgian Government Epidemic Prevention website to view and download the template of the commitment letter at Please click here to check.

Please pay attention to the latest Belgian exit and entry epidemic prevention policies and strictly abide by relevant regulations, and prepare relevant materials in advance to avoid unnecessary losses.

Thank you for your understanding and support

Hainan Airlines Holding Co., Ltd.

01/02/2021

Dear passengers,

  Due to the impact of COVID-19 new coronavirus epidemic, passengers must comply with the relevant requirements of various domestic airports. For more information, please click here for reference. During the epidemic control period, the relevant requirements of various regions will be adjusted and changed accordingly. For the actual situation, please refer to the local policy.

  Please pay attention to relevant information in time before you travel, so as to avoid any inconvenience to your travel due to changes in local policies.

Hainan Airlines Holding Co., Ltd.

28/01/2021

Dear passenger:

In accordance with the latest epidemic prevention and control requirements of the Beijing Municipal Government, in order to prevent the import of overseas epidemics to the greatest extent, a defense network to prevent the import of epidemics outside the capital is strictly organized, and the capital's strict control of the entry into Beijing management joint prevention and joint control coordination mechanism is adopted. After consultation, the relevant departments have decided to take the following measures to strictly control the entry of third-country personnel on international flights directly to Beijing after transit. In order to ensure smooth travel and avoid unnecessary losses, Chinese and foreign passengers entering Beijing on Hainan Airlines international flights must strictly follow the requirements of the announcement and pay attention to the following information:

1. Passengers on direct flights to Beijing should be citizens of the direct countries and Chinese citizens in the countries. Strictly control the transit of third country passengers into Beijing.

2. For passengers who plan to take direct flights to Beijing, the relevant embassies and consulates abroad will strictly review the residence history of the applicants before boarding, and those who do not meet the requirements will not be issued the international version of health code or health status statement.

3. All passengers must fill in the letter of commitment to take a flight to Beijing before boarding, and will bear the relevant legal responsibility for concealing the information such as residence history and health status.

4.Hainan Airlines will check the passenger information, health code status or health statement before boarding according to the requirements of relevant departments. Please take the initiative to cooperate. Transit passengers will not be allowed to check in or board. If you are refused boarding and ask for refund or rebooking, please contact the original ticket issuing place.

Hainan Airlines Holding Co., Ltd.

05/01/2021

Dear passengers:

According to the latest requirements of the Canadian government, from 0:00 (EST) January 7, 2021 , passengers entering Canada on civil aviation (5 years of age or older) must present a 72-hour proof of a negative COVID-19 molecular test result to the airline. Inspections will be carried out at the departure airport to ensure that the passenger has a nucleic acid report that meets the requirements. If the report does not meet the requirements, it will be rejected. The latest Canadian entry requirements are now updated as follows:

1. Starting at midnight on January 7, 2021 (EST), passengers 5 years of age or older entering Canada on civil aviation must present a proof of a negative COVID-19 molecular test result to the airline.

2. Nucleic acid testing must use COVID-19 molecular polymerase chain reaction (PCR) for testing, and must be performed within 72 hours before the departure flight to Canada.

3. After the implementation of the new travel regulations for the 72-hour negative nucleic acid certificate, the current entry requirements such as ArriveCAN declaration and the 14-day self-isolation policy for inbound passengers will not be changed temporarily.

4. Other immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Canadian Immigration Service. Please click here for more details.

Hainan Airlines Holding Co., Ltd.

24/12/2020

Dear passengers,

According to the latest work requirements of the Belgian government, from December 25th, all non-residents coming to Belgium from a red zone must present a negative PCR test result dating back less than 72 hours. Passengers will be checked at the departure airport to ensure that they have a nucleic acid report that meets the requirements, otherwise they will be refused. The latest entry requirements for Belgium are as follows:

1. Passengers entering Belgium (including passengers transiting to other countries), if they are 12 years old and above, are not of Belgian nationality, do not have a Belgian long-term residence card (C and D Schengen visas are not counted as long-term residence, and currently only approved by Belgium is issued Residence card), a PCR test report not more than 72 hours before arriving in Belgium is required. If the transit passenger only stays in the transit area and does not enter Belgium, there is no need to provide a PCR negative test certificate 72 hours before the departure of the departure flight.

2. Passengers who are Belgian (also required to hold a Belgian residence card) or other nationalities who hold a Belgian residence card, or who are younger than 12 years old do not need to provide a nucleic acid report. Other epidemic prevention requirements are the same as other passengers.

3. The name of the tester of all test reports must be the same as those on the passport or residence card (in English), indicating the date of birth, sampling date, sample test result date, and report issuance date, and must be in English or other official Belgian languages (French/Dutch/ German), the test result must be negative, and sampling must be completed within 72 hours before the departure of the departure flight. The Belgian government only recognizes the PCR test method, and the word PCR needs to be marked on the report. It is not recommended that passengers take the form of Chinese test report + translated documents, as there is a risk of being denied entry. The pure Chinese version of the test report is not recognized. The sample must be completed by an agency designated by the passenger's country of departure.

4. Regardless of whether passengers need to enter Brussels, they need to fill in the Passenger Location Form. The electronic version is the main form. If it is not possible, a paper version is provided. The departure airport staff will confirm that all passengers have filled in before boarding and inform the passengers that they need to save the QR code (electronic version) or paper receipts for at least 48 hours after landing in Brussels for the relevant anti-epidemic units to check back.

5. Other immigration policies (including isolation policies, etc.) are subject to the latest requirements of the Belgian Immigration Bureau. Please click here for the website.

Hainan Airlines Holding Co., Ltd.

18/12/2020

Dear passengers,

  

According to the requirements of the epidemic prevention and control of Taiyuan City, in order to facilitate your smooth flight in all links, please read the following notices carefully and prepare accordingly in advance according to the notices.

  

1. Taiyuan epidemic prevention and control policy requirements

  

All travelers from medium- and high-risk areas who can provide a negative certificate of nucleic acid test within 7 days are required to conduct self-health monitoring at home or in a hotel for 7 days under the premise of personal protection. Passengers who cannot provide a certificate of nucleic acid test within 7 days will be quarantined for medical observation and complete a nucleic acid test as soon as possible. Those with a negative test result will be released from the centralized quarantine and stay at home or in a hotel for 7 days under the premise of personal protection. Self-health monitoring; passengers who have a positive nucleic acid test result will be admitted to designated medical institutions immediately. During the self-health monitoring period at home or in the hotel, do not go out unless necessary. Once suspicious symptoms such as fever, fatigue, cough, etc. appear, go to the designated hospital or fever clinic in time.

        

2. Fill in health information

  

All passengers arriving at Taiyuan Airport are required to fill in their personal health information in advance. You can do it in any of the following ways and show it to the staff when you check in and board the plane.

  

a. You can search for "Shanxi Health Code" in Alipay "Health Code", or use Alipay to scan "Shanxi Health Code", select Taiyuan-complete the form and submit-bright code display and show it to the staff.

  

b. You can search for "State Council Epidemic Prevention Code", download the Sanjintong APP homepage epidemic prevention information code to apply online, generate the corresponding health code and show it to the staff.

3. Travel track query

  

Please scan the following QR code in advance, enter your mobile phone number, fill in the verification code, save the success page, and show it to the ground check-in and boarding staff.

  

Thank you for your understanding and cooperation.

     

For details, please click link to view.https://www.hnair.com/guanyuhaihang/hhdt/hhgg/202005/t20200518_44164.html

17/12/2020

Dear passengers,

From 0:00 on January 1, 2021 to 24:00 on March 27, 2021 (GMT +8), Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows:

Port of entry Region Flight No. Route Weekly flights (local time) First point of entry Execution date
Departure Return
Beijing North America HU7975/7976 Beijing (Capital) = Toronto Tuesday\Saturday Wednesday\Sunday The return entry point on Wednesday is Beijing

The return entry point on Sunday is Xi'an
January 1, 2021
to
March 27, 2021
Europe HU491/492 Beijing (Capital) = Brussels Monday\Friday Tuesday\Saturday Xi'an January 1, 2021
to
March 27, 2021


The above flight plan and first entry point may change, please refer to the system for inquiry.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.

02/12/2020

Dear passengers:

According to the notification from the Belgian Immigration Office and Brussels Airport, all passengers travelling to Belgium by plane must fill in the Passenger Locator Form (PLF) before check-in, and it must be valid within 48 hours before the estimated time of arrival in Brussels.

If you violate this obligation or provide misleading/incomplete information, you may be refused entry to Belgium and be fined. (Reminder: Only passengers who are technically unable to fill out electronic forms can use paper forms.)

Please keep the electronic or paper version of the information card and other related materials in a safe place, and submit it to the Brussels border when entering Belgium. If the report cannot be completed or lost due to the passenger's personal reasons, the loss will be borne by the passenger.

For related information, please click here to view.

Hainan Airlines Holding Co., Ltd.

01/12/2020

Dear passengers,

From December 1, 2020, Chinese foreign passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests, and apply for a QR code with "HDC" mark to the Chinese Embassy or Consulate General in Canada within two days before boarding. The practice of boarding directly with the test certificate before is no longer applicable. The notice of specific requirements is as follows:

1. Time limit requirements

Nucleic acid testing and antibody testing, as well as applying for a green health code, must be completed in Canada 2 days before the passenger boarding, subject to the sampling time. For example, if you accept testing and sampling on December 1, the boarding time of the flight should be no later than December 3.

2. Testing institutions

Passengers can be tested at any testing sites, hospitals, pharmacies and other institutions recognized by the Canadian Health Department.Due to different local conditions, the two tests can be handled in the same institution or in different institutions. Please consult the local health department for details. Please confirm the qualification of the testing institution in advance and meet the requirements of the testing time limit. At present, the embassy and consulate in Canada have confirmed the list of some testing institutions. Please refer to the official website of the Embassy of the people's Republic of China in Canada.

3. Inspection requirements

(1) Direct to China. Personnel who take direct flight from Canada to China, including transit passengers from Canada, shall complete sampling and testing of nucleic acid and serum IgM antibody at the testing institution approved by Canadian health department within 2 days before boarding.

Please note: As Canadian airports cannot provide testing, passengers outside of Canada are requested to avoid connecting flights to China in Canada. Canada is still implementing entry restrictions, and there are risks of detention and repatriation due to transit.

(2) Transfer to China via a third country. Transit passengers to China to a third country. Taking into account that the transit airports of many countries do not have the testing conditions, in order to avoid staying in transit places and reduce the risk of infection during the journey, in principle, embassies and consulates in Canada will not issue green health codes for passengers departing from Canada and transiting to China via a third country. . Please choose a direct flight to China.

4、 Application method of health code

(1) Chinese passengers

Chinese citizens should, after obtaining the negative certificate of nucleic acid detection and negative detection of serum IgM antibody, select the area where the testing institution is located by scanning the two-dimensional code of the international version of wechat small program of epidemic prevention health code (see Annex 1), declare the personal situation and upload the negative certificate of nucleic acid detection and negative detection of serum IgM antibody. Both certificates are indispensable! After the examination and approval of the Consulate General of the Chinese Embassy and consulate general, the parties can obtain the green health code with "HS" sign (see Annex 2 for the style).

(2) Foreign passengers

Foreign passengers shall scan the two-dimensional code of international version of epidemic prevention health code (see Annex 3) or directly visit the web page after obtaining the negative certificate of nucleic acid detection and negative detection of serum IgM antibody( https://hrhk.cs.mfa.gov.cn/H5/ ). After registration and login, select the area where the testing institution is located, declare personal situation and upload the negative certificate of nucleic acid detection and serum IgM antibody detection negative certificate. Both certificates are indispensable! After the examination and approval of the Consulate General of the Chinese Embassy and consulate general, the parties can obtain the green health code with the "HDC" sign (see Annex 4 for the style).

5. Special reminders

(1) Airlines will be strictly checked and will not be able to board without green health codes. If the forged test certificate endangers other people or public health and safety, it shall bear corresponding legal responsibilities according to law.

(2) Please adhere to the principle of "unnecessary, not travelling". If cross-border travel is really necessary, please try to isolate at home after the completion of the test and sampling, and do not go out at will and do not participate in various aggregation activities; if it is necessary to go out, it is necessary to strengthen the epidemic prevention measures. If there are suspected symptoms before boarding, please cancel the trip and check for medical treatment in time.

(3) Please apply for health code as early as possible before boarding. The Chinese Embassy and consulate general will approve the health code, including weekends and holidays, as soon as possible after receiving the test report.

The division and contact information of the leading area are as follows:

Embassy in Canada (the leading areas are Ottawa, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Nunavut): Email: healthcheckottawa@gmail.com ; Tel: 1-613-5621616.

Consulate General in Toronto (Ontario, Manitoba): email covidcheckfortravel@gmail.com ; Tel: 1-249-8749071.

Consulate General in Vancouver (British Columbia, Yukon area):

Email: wenhsjc2020@gmail.com ; Tel: 1-236-9846031.

Consulate General in Calgary (the leading area is Alberta, Saskatchewan, northwest): Email: hs@chinaconsulatecalgary.com ; Tel: 1-403-5376911.

Consulate General in Montreal (Quebec and New Brunswick): Email: Consult_ mtl@mfa.gov.cn ; Tel: 1-514-2418930.


Hainan Airlines Holding Co., Ltd



Notice on the Launch of QR Code with an "HDC" Mark for China-bound Foreign Passengers

27/11/2020

Dear passenger,

  

According to the requirements of COVID-19 epidemic prevention and control, Hainan Airlines' temporarily suspend of Online Check-in Service of Beijing-Dalian. The specific flights are as follows:

 

From

To

Flight number

Beijing Capital

Dalian Zhoushuizi

HU7103

Beijing Capital

Dalian Zhoushuizi

HU7105


Thank you for your understanding and cooperation.

 

Hainan Airlines Holding Co., Ltd.

20/11/2020

Dear passengers,

According to Canadian government requirements, from November 21th, 2020, it is mandatory for all international passengers' travelling to Canada to submit their COVID related information digitally through ArriveCan app, before leaving their departure airport.


Please note: passengers who do not submit the required information digitally before boarding passengers' flight could be subject to enforcement action, which can range from verbal warnings to C$1,000 fine.


Please follow the below way to apply in advance (family members can help to fill in the information and passenger must save the declaration code), and show it to the staff at the departure airport.


a· Download ArriveCan app and declare on ArriveCan app;

b. If you cannot download ArriveCan app, please click here to declare.


An electronic receipt will appear after the declaration is completed, please keep it properly.

06/11/2020

Dear passengers,

During the period of epidemic control, frequent policy adjustments led to a surge in the number of refund, resulting in delay in the progress of some passengers.

Hainan Airlines kindly reminds you to pay close attention to the refund progress. If you do not receive the refund money for a long time, please contact Hainan Airlines 24-hour booking service hotline 0086-898-95339, and we will follow up and deal with it as soon as possible.

Thank you for your understanding.


Hainan Airlines Holding Co., Ltd

02/11/2020

Dear passengers,


  In view of the new situation of double coronavirus detection in China and the notice of the Chinese Embassy on October 31, passengers who are going to China for the detection of double coronavirus antibody and serum antibody should be confirmed according to the notice of the Chinese Embassy on October 31.

  1. In order to reduce cross-border transmission of Covid-19, starting from 7 November, 2020, all Chinese and foreign passengers who are to fly from Canada to China will be required to take nucleic acid and IgM anti-body tests within two days before boarding, and provide certificates of negative results of both tests.

  2. All passengers going to China via direct flights must take nucleic acid and IgM anti-body tests within two days before boarding. The Chinese Embassy and Consulates in Canada accept test results issued by any medical institution, hospital, or pharmacy recognized by the Canadian public health authorities. If the certificates are electronic ones, please print them out and bring them with you for check-in. The airlines will strictly check the certificates and keep it for record.

  3. All passengers going to China via direct flights must take nucleic acid and IgM anti-body tests within two days before boarding. The Chinese Embassy and Consulates in Canada accept test results issued by any medical institution, hospital, or pharmacy recognized by the Canadian public health authorities. If the certificates are electronic ones, please print them out and bring them with you for check-in. The airlines will strictly check the certificates and keep it for record. As the airports in Canada are unable to provide testing, passengers from outside Canada are requested not to transfer to China in Canada. Canada is still implementing immigration restrictions, and there are risks of detention and repatriation due to transit.

  4. For passengers departing from Canada and planning to travel to China via a third country, as many transit airports do not have testing facilities, to avoid being stranded, and reduce transmission risks during long-haul international traveling, it is suggested passengers departing from Canada for China take direct flights after conducting the required tests locally. If you really need to transfer to China via a third country, please be sure to understand the entry regulations, epidemic prevention and testing requirements, and make full preparations in advance to prevent detention. For specific requirements and how to apply for the green health code with "HS" logo or the green two-dimensional code of health status statement with "HDC" logo in the local area, please directly log in to the official website of the Chinese embassy or consulate.

  5. Failure to obtain the green health code with the "HS" mark or a certified health declaration form with negative nucleic acid and IgM anti-body tests results means you do not qualify for boarding the flight to China and will have to change your itinerary.

  Information on epidemic prevention policy will be adjusted dynamically. Please pay attention to the latest announcement of local embassies and consulates. For further consultation on nucleic acid testing and serum antibody testing measures or health codes, please call the Ministry of foreign affairs global consular protection and service emergency hotline (+ 86-10-12308) or contact embassies abroad.


  Tips:Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-body Blood Test Results


  Hainan Airlines Holding Co., Ltd

02/11/2020

Dear passengers,

According to the notice of the Chinese Embassy in the Kingdom of Belgium "Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-Body Blood Tests Results" on October 29, it has updated and clarified the requirements and methods for passengers of Belgian flights to China for boarding with double-negative certificates of new coronavirus nucleic acid test and serum antibody test. The specific requirements are as follows:

I. Starting from November 5th, 2020 (Thursday), all Chinese and foreign passengers who are to fly from Belgium to China will be required to take nucleic acid and IgM anti-body tests and then apply for a green health code with the "HS" mark or a certified health declaration form before boarding the flight.

II. Passengers traveling to China via direct flights must, within 48 hours before boarding, conduct the sampling and tesing of a nucleic acid test and a IgM anti-body test at qualified medical institutions in Belgium. After receiving the certificates for negative test results for both the nucleic acid and the anti-body test, passengers may present the test reports to the Embassy of China in Belgium to apply for a green health code with the "HS" mark or a certified health declaration form.

III. For passengers departing from a third country and traveling to China via Belgium, as the transit area at Brussels Airport is not yet equipped for conducting nuceic rapid tests and the anti-body tests for transit passengers, and passengers of Chinese nationality are not permitted for entering Belgium border unless in humanitarian circumstances, it is recommended that passengers bounding for China avoid transiting via Belgium. If one must take a connecting flight in Belgium and head for China, please make sure beforehand that you will be allowed for border entry in Belgium. It is also advisable to learn in advance the quarantine, testing requirements and other health measures that the Belgian government has put in place in the corona times. After entering into Belgium, please follow the procedure as detailed in "I" and apply to the Embassy for a green health code with the "HS" mark or a certified health declaration form. If one transits via Belgium without fulfilling the boarding requirements, one faces substantial possibilities of being stranded at the airport, and even repatriation to the place of departure.

IV. For passengers departing from Belgium and planning to travel to China via a third country, as many transit airports do not have testing facilities, to avoid being stranded, and reduce transmission risks during long-haul international traveling, it is suggested passengers departing from Belgium for China take direct flights after conducting the required tests locally. Starting from November 5th, the Embassy of China in Belgium in principle will no longer accept application for health code or health declaration form of those passengers that start their journey in Belgium and travel to China via a connecting third country.

V. The Embassy of China in Belgium does not designate medical institutions for the nucleic acid and IgM anti-body tests for the time being. Passengers may choose the local qualified institutions which could issue the results quickly for the tests. The validity period of the green health code or the health declaration form is calculated from the sampling time. Please check with the medical institutions in advance, and make arrangements for the timing to take the tests, so that your itinerary will not be affected. Please check the official website of the Chinese Embassy in Belgium for information on specific information.

VI. Failure to obtain the green health code with the "HS" mark or a certified health declaration form with negative nucleic acid and IgM anti-body tests results means you do not qualify for boarding the flight to China and will have to change your itinerary.

Information about epidemic prevention policies will be dynamically adjusted, so passengers are kindly requested to pay attention to the latest notice from local embassies and consulates.For further inquiries on Nucleic Acid and Anti-Body Blood Tests or health code and other related matters, passengers can call the Global Consular Protection and Service Emergency Hotline of the Ministry of Foreign Affairs of China (+86-10-12308) for consultation or contact Chinese embassies abroad.

Notice on Airline Boarding Requirements for Certificates of Negative Nucleic Acid and Anti-Body Blood Tests Results

Hainan Airlines Holding Co., Ltd.

22/10/2020

Dear passengers,

According to the needs of COVID-19 epidemic prevention and control, Hainan Airlines will suspend the carriage of passengers departing from some countries and transiting to China via Brussels from 0:00 on October 23, 2020 Beijing time. These countries include: African countries, Kuwait, UAE, Russia, Iran , Iraq, Saudi Arabia, Turkey. If you have purchased a ticket from the above countries to China via Brussels and the Brussels-China section is operated by Hainan Airlines, please contact the original ticketing place for refund procedures as soon as possible before the flight takes off.

Thank you for your understanding and cooperation.

Hainan Airlines Holding Co., Ltd.

20/10/2020

Dear passengers,

From 0:00 on Octmber 25, 2020 to 24:00 on November 30, 2020, Hainan Airlines can execute 2 international routes every week. The specific plan and the first entry point are as follows:



Port of entry Region Flight No. Route Weekly flights (local time) First point of entry Execution date
Departure Return
Beijing North America HU7975/7976 Beijing (Capital) = Toronto Tuesday
Saturday
Wednesday
Sunday
The entry point for the return trip on Wednesday is Beijing;

The entry point for the return trip on Sunday is Xi'an;
October 25,2020 to November 30,2020
Europe HU491/492 Beijing (Capital) = Brussels Monday
Friday
Tuesday
Saturday
Xi'an October 25,2020 to November 30,2020


The above flight plan and the first entry point may be changed, please refer to the system query.

Thank you for your understanding and support.

Hainan Airlines Holding Co., Ltd.