If your child is taking a Hainan Airlines flight alone, we will endeavour to give you child a trip full of joy and surprise, making him/her feel not lonely at all.
1. Important information for children travelling aloneexpand
Please make reservations for unaccompanied children at least 60 minutes before take-off as the number of reservations is limited. When making a reservation for unaccompanied children, please read the following information carefully:
"Unaccompanied children" refers to children 5-12 years old who are traveling without an adult with the capacity for civil conduct who is 18 or above to accompany them on their flights;
Applications for unaccompanied children do not apply to disabled children under the age of 12; the 5-12 years old passengers travelling on a domestic or international itinerary with multiple flight segments; passengers who bought tickets from another company or an unauthorized ticket office. Hainan Airlines connecting flights (excluding flights connecting with the same plane) or connecting flights between Hainan Airlines and other companies; code-share flights where Hainan Airlines is the marketing carrier.
As the number of reservations is limited, please apply for unaccompanied children service when you book your flight. Fill out the Unaccompanied Children Form. Please make arrangements for unaccompanied children at least 60 minutes before take-off through the Hainan Airlines ticket office for domestic and international flights by calling Hainan Airlines Ticket Center, the Hainan Airlines local office, or at the Hainan Airlines check-in counter.
For the safety of your child, if their itinerary involves a night-time stopover, transit or mid-journey stopover, please arrange for our staff to accompany and take care of your child amid the transit.
There are no child discounts for unaccompanied children on regional and international routes. For the smooth boarding of your children, please make sure to bring your children to the airport to check in at least one hour before the scheduled departure. You are recommended to stay with your child until the plane takes off.
Your child must carry valid identification and travel documents, including passport (or ID card, Household Register Certificate), flight ticket, and Service Form for Unaccompanied Children.
For unaccompanied children on international flights or flights departing from Beijing and going through Hong Kong/Macau/Taiwan, please take your child to counter 16 on the second floor of Beijing Terminal 2 for acceptance of the unaccompanied child service.
Under special circumstances, we can provide our unaccompanied child service to 12-15 years old child. This service is free in on domestic flights, but a fee is charged on international or regional flights.
2. Baggage handling proceduresexpand
3. Ordering meals for childrenexpand
Hainan Airlines provides food with healthy ingredients that are soft and easy to chew or identify for children between 2 to 5. You can reserve the special meals when booking on www.hainanairlines.com or call the Hainan Airlines local office for the special meal reservation. Check other special meals
At the airport
We will provide a Little Traveller folder for the children to keep items such as their travel documents and boarding passes inside.
We have specialized staff to assist your child in checking in, going through customs, security checks and baggage check-in. They will be responsible for waiting to board with your child and taking care of their paperwork.
After boarding, our staff will hand over the unaccompanied child and their documents to the onboard staff in person, who will stay with your child and give him/her a pleasant air trip.
If the flight is delayed, specialized staff will be appointed to take care of and arrange food and accommodations for your child, and they will contact you in time. If the flight is cancelled, we will contact you and bring your child back to the departure airport safely.
Once the flight has arrived at its destination, we will have staff waiting for your child. Please ensure that the people picking up your child bring a cellphone with the reserved phone number and valid ID. After confirming validity of the pick-up persons' information, we will timely hand over your child to them.
During the flight
Our cabin crew will take good care of your child throughout the flight.
Videos, games and music intended for children will be provided to entertain you children, making sure that they are having fun the whole way.