Travelling with Seniors

If you are accompanying an elderly passenger on a flight, we will also provide warm services that will bring you convenience.

Before departure

1. 1. Checking in online

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   You can check in online in advance to choose your preferred seat and make sure the whole family is sitting together. Online check-in

   For all international routes of Hainan Airlines, we provide you with preferred seating service. By paying certain charges, you may reserve spacious seats or front seats in the economy class, and enjoy priority in getting off the plane, feeling the convenience and comfort of your flight at any time. For more details and buy

   The CUSS machines at Beijing and Haikou airports already have the family check-in function so you can check your whole family in together at these airports through self-service.

2. 2. Baggage handling procedures

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   Your free checked baggage allowance depends on your booking and travel memberships. Details

   If your baggage exceeds the free allowance, you may purchase online in advance to enjoy a special discount. For more details and buy

3. 3. Reserving healthy refreshments

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   Hainan Airlines provides light, low-salt, healthy refreshments for elderly passengers. You can reserve the special meals when booking on www.hainanairlines.com or call the Hainan Airlines local office for the special meal reservation. Check other special meals

4. 4. Ground wheelchair reservations

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   For those who cannot easily walk, an application for a wheelchair may be made. Please call Hainan Airlines’ local office at least 24 hours before take-off.

5. 5. Onboard wheelchair reservations

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   We provide wheelchair service on all wide-bodied aircraft. If you need onboard wheelchair service, please call the local ticket office 24 hours in advance to make reservation and purchase tickets,

   and fill in Service Application Form for Special Passenger Class C so that Hainan Airlines can make relevant arrangements for you.

   
   

At the airport

• If you didn't apply for a wheelchair in advance, you can apply for one at the airport. Please fill out the Service Application Form for Special Passenger Class A at the airport check-in counter 60 minutes before take-off.