If you are accompanying an elderly passenger on a flight, we will also provide warm services that will bring you convenience.
1. Checking in onlineexpand
You can check in online in advance to choose your preferred seat and make sure the whole family is sitting together. Online check-in
For all international routes of Hainan Airlines, we provide you with preferred seating service. By paying certain charges, you may reserve spacious seats or front seats in the economy class, and enjoy priority in getting off the plane, feeling the convenience and comfort of your flight at any time. For more details and buy
The CUSS machines at Beijing and Haikou airports already have the family check-in function so you can check your whole family in together at these airports through self-service.
2. Baggage handling proceduresexpand
3. Reserving healthy refreshmentsexpand
4. Ground wheelchair reservationsexpand
For those who cannot easily walk, an application for a wheelchair may be made. Please call Hainan Airlines’ local office at least 24 hours before take-off.
5. Onboard wheelchair reservationsexpand
We provide wheelchair service on all wide-bodied aircraft. If you need onboard wheelchair service, please call the local ticket office 24 hours in advance to make reservation and purchase tickets,and fill in Service Application Form for Special Passenger Class C so that Hainan Airlines can make relevant arrangements for you.
At the airport
If you didn't apply for a wheelchair in advance, you can apply for one at the airport. Please fill out the Service Application Form for Special Passenger Class A at the airport check-in counter 60 minutes before take-off.