Article 7 Carriage Refusals and Restrictions

7.1 Right to Refuse Carriage


Hainan Airlines may refuse carriage of any passenger or passenger’s baggage for reasons of safety or in the exercise of its reasonable discretion due to following circumstances:

7.1.1 In order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or through.

7.1.2 Except to the extent caused by a physical or mental disability as required by applicable law, the passenger is not fit for travel because of his/her conduct, age, or mental or physical state, or discomfort by making himself objectionable to other passengers, or involvement of any hazard or risk to himself or herself or to other persons and property.


7.1.3 The passenger has failed to observe the instructions of Hainan Airlines or the government, or has not abided by the Hainan Airlines crew’s arrangement and advice.

7.1.4 The passenger has refused to submit to a security check (personal or baggage).


7.1.5 The passenger has not, according to the regulations, paid the applicable fares or taxes or Hainan Airlines does not accept his/her credit payment.

7.1.6 The passenger does not show his passport, visa or other valid travel documents.


7.1.7 The passenger may seek to enter a country illegally through which he is in transit, or may destroy his documentation during the flight, or will not surrender travel documents to be held by the flight crew, against receipt, when so requested by Hainan Airlines.


7.1.8 The ticket has been acquired unlawfully or has been purchased from an entity other than the issuing Carrier or its Authorized Agent, or has been reported as being lost or stolen, or is a counterfeit ticket, or has been altered by anyone other than the Carrier or its Authorized Agent, or has been mutilated. Hainan Airlines reserves the right to retain such paper tickets.


7.1.9 The person presenting the ticket cannot prove that he is the person named in the ticket. Hainan Airlines reserves the right to retain such paper tickets.


7.2 Hainan Airlines has the right to determine the carriage of passenger and baggage when the actual passengers exceed the maximum load of the aircraft. Hainan Airlines will inform such passengers before the airplane takes off and the ticket will be dealt with as an involuntary endorsement or involuntary refund.


7.3 Limitations on Carriage

Acceptance for the carriage of unaccompanied-children, incapacitated persons, pregnant women, persons with an illness or those passengers requiring special assistance may be subject to prior arrangement with Hainan Airlines, in accordance with Hainan Airlines’ Regulations.


7.4 Arrangements for Passengers Refused to be Carried

When traveling with Hainan Airlines, in the event of the carriage of a passenger or baggage being refused, the carriage service department will carry out the necessary post-processing for passengers and baggage that have been refused carriage in accordance with the relevant provisions of Hainan Airlines'  Ground Service Guarantee Handbook.