European Service Hotline
To offer our European passengers a more convenient and customized service, Hainan Airlines has launched a new customer service hotline for Belgium, Germany, France, Switzerland, Italy, Spain, Hungary, Great Britain, the Netherlands, and Russia. More information as follows:
European Hotline Numbers
Belgium, Germany, Austria, France, the Netherlands, Switzerland, Spain, Portugal, Italy, Britain, Denmark, Portugal, Sweden, Poland, Czech Republic, Slovakia, Finland and Austria: 00-800-8768-9999 (For Fixed Line Only)
English/Chinese Service: 24 hours
Russian Service: 9:30-19:00 (Moscow time)
Typical Ways of Assistance
a) Flights inquiries and confirmation;
b) Flight reservations and ticketing;
c) Itinerary changes & upgrades;
d) Special meal reservations;
e) All inquiries about ticketing rules, upgrades and baggage allowance.
f) Inqueries pertaining to airports on your itinerary.
g) Fortune Wings Club member service inqueries (mileage inquiries & new member enrollment requests). (More info on Fortune Wings Club member service).
h) Any suggestions, feedback or complaints
*For Special service requests (such as those pertaining to unaccompanied minors, wheelchair/stretcher requests, please contact our local Sales Offices.